Category Archives: Culture

Is Humor in the Workplace Dead?

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I have at times in my career been a part of teams where each day I laughed. The team was a joy to work with and while we still had work and stress, we found times to laugh. I had a group of folks I worked with in Omaha, NE that I specifically recall laughing so hard each week that my stomach hurt, sometimes daily!

I’m not known professionally as someone who is frequently serious. I joke a lot. I love humor and making fun of all the dumb stuff we do. It’s how Kris Dunn found me and I started my blogging career over a decade ago at Fistful of Talent. My entire job was to make people laugh on a Friday.

This past week I posted this tweet on Twitter:

Tim trying to be funny

Now, if you know me, you know this is a joke. If you don’t know me, but you spend twelve seconds looking at my feed, you know this is a joke.

Way too many people thought this tweet was serious and took offense to it!

Let’s dig into how strange it is that someone would believe this was an actual exercise I would do professionally:

  • Your on Twitter and you see this guy with 40K+ followers say he makes candidates write wedding vows and recite them back to him, and you immediately think to yourself, “Well, that’s not good! Why would he ever do that! I must comment! This offends me!”
  • At this point, you’re eihter clinically naive or flat out stupid.
  • What’s the offense you ask? “Well, if you only do this with “attractive” people, you have BIAS!” Okay, I’m listening, but understand, we all judge attractiveness in our own ways. Someone I might find attractive, you might find ugly. So, you’re fighting for a view that is nebulous at best. There was no gender attached to the tweet, so if you think that I’m talking about females, now you are showing your own bias. Maybe in this clearly hypothetical exercise I only do this with attractive men, or attractive non-bianary people!
  • The joke is really around the concept of an interview and wedding vows. That’s what makes it funny. Imagine being asked to write wedding vows to someone you’re interviewing with and then reciting them, in a sense, actually getting married in an interview? Which is in a sense what interviewing is all about, do I want to spend the rest of my life with this company.
  • Foks were beside themselves that I would actually have someone do this. They were OFFENDED! Of course, I would never actually do this, it was always a joke. And if I can pat myself on the back (which I love to do!) it was really well written! It was tight. Not overly wordy. It was, what I thought, fairly innocent, so clean fun in the workplace. It also made fun of crazy interview questions and exercises we make candiates jump through. All in 26 words.

Where are we at with Humor in the Workplace?

We are in a very strange place.

I grew up in my career where very offensive jokes were told in the workplace all the time. Stuff that would get you immediately fired and most likely canceled today. Thankfully, most of us are away from most of that today.

Today, we can basically have humor around very certain topics and can only be told by very certain people. The vehicle of humor is very important in today’s world. Here’s kind of how it’s broken down:

  1. People of the same gender, ethnicity, etc. can fun of each other, to each other.
  2. White dudes can make fun of white dudes, but nothing else. (Oh, there it is, Tim’s Fragility is showing!)
  3. Everybody else can make fun of white dudes, and their own identifiers.
  4. We can all make fun of people and things we’ve deemed culturally fair game – Putin, Kanye, Trump, old white men, Dudes getting yelled at by their spouses, the CEOs of big companies – but only the bad ones, not the ones we like, etc.
  5. You can’t make fun of anything someone would ever, at any time in histroy, find offensive in any slightest way. Like the color purple. “OMG! TIM! Purple stands for safe spaces for puppies! How could you!”
  6. You can always make fun of yourself! (hat tip: Patricia in the comments)

We right ditched, left ditched humor in the workplace, and in many cases socially as well. I hated that people in the workplace could feel attacked by what someone would consider ‘humor’ early in my career. I also hate that humor Nazis are now the norm in our lives believing they can regulate everything that can be considered humorous.

There’s a fine line with humor in the workplace and that line has gotten even thinner in recent years. The problem with humor Nazis is that many employees want to work in environments and cultures that include humor. They want to laugh each day. it helps with engagement. Of course, that humor must be appropriate.

Maybe we just have the dial turned so far up on our offensive meter we struggle to even recognize humor anymore. The best part of this is all those who found my tweet offensive would also say they love humor, just that I’m not funny, and nor was my tweet. That’s their right for sure, but I would argue they’ve lost context around what’s funny.

Just do your damn job, Timmy!

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It seems like frustration is at an all-time high. On a daily basis people are coming unglued over things they have no control over, and never will.

We are told to be more empathetic. We are told our employees need us to be “X”. You fill in the “X” because it changes pretty much article to article, generation to generation, leader to leader. One day I’m just supposed to care more. Then the next day I need to listen more. The next day I need to understand more. Today, I need to be more flexible.

Somehow we’ve gone from running businesses to managing a daycare.

I’ve stopped listening to people who don’t do the job I do. To the people who haven’t done the job in the past decade. To the people who claim to be experts but haven’t worked in my field, maybe ever, but certainly not in the past few years with the massive transformation that has taken place in the workforce. 

Instead, I’m going out and talking to my employees. The young ones, the old ones, the ones in between that we’re not supposed to pay attention to anymore because they don’t matter because they’re not young or old, or female, or a minority, or gay. I’m going out and talking to them all equally. Since I need them ‘all’ to move my organization forward. Especially, today with all the issues we have in finding talent.

It doesn’t matter what my employees are telling me. That’s for me, to help them. The thing that will help my employees, most likely won’t help your employees. You work in a different culture, location, industry, climate, etc. No one is a better expert on my employees than I am. 

Just like you will be the expert of your employees, your team, your department, your organization.

 But, here’s what I think you’ll find out:

 – Your employees are all individuals with very specific problems, concerns, and desires.

– Their problems start close to them and then move outward. Sure it sucks Trump is making massive change and they want to help America and the World, but first, they have an issue with daycare and paying student loans, and a health scare. Those problems are bigger than the world problems you keep shoving down their throat. Help them solve the problems close first, then solve the world.

– Your millennial employees became adults, and you keep treating them like they just left college and are still kids.

– Your ‘new’ youngest employees are much different than millennials, and they’re not. They’re still young people with young people’s problems and passions.

– Your employees want to be successful. Across the board, it’s a driving and motivating force. You helping them become successful is the most important thing you can do as a leader. What’s successful? That is also very individualized. Your challenge, as a leader, is to find a way to tie their success to the organization’s success. It’s hard to do, and you have to figure it out for your employees.

We keep letting other people tell us how to do our jobs. Have fun with that. I’m going to do the job I was hired to do, the way I know it needs to be done because no one knows how to do this job, better than me.

You Do NOT Have a Short-term Recruiting Problem!

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I’ve been trying to preach this for what seems like forever, but we tend to be so short-term focused in almost every business process and decision we make in the modern world. How can we make a profit today, F the future!

Your current recruiting issue is not a short-term problem that eventually will just go away on its own. Also, your current recruiting problem has nothing to do with the “Great Resignation”. That was a made-up term by a professor trying to explain a short-term issue we were currently facing, amongst a much larger long-term problem.

The “Great Resignation” is simple economics. We have more jobs than people looking for jobs, so workers have “buying” power. Other companies will pay me more for the same work or give me a promotion with my lessor skills because they have no other options. Straightforward supply and demand economics.

We are already seeing the “economics” of this situation play itself out with higher inflation driven by wage growth and we’ll see more and more adjustments made by organizations to figure it out. Most likely that involves technology replacing parts of jobs, adding human capacity through technology, etc. Organizations can only eat so much in wages before they’ll find a “better” way to skin the cat.

Our problem IS and will continue to be, we have a shrinking workforce that we are doing absolutely nothing to turn that demographic fact around.

Peter Shanosky, wrote a good piece on our aging issue:

The median age in the United States is currently 38.1 years old — a number that reflects a consistent rise in recent years, but not too terrible. That number has been moving up about .15 per year as our largest generation, the oft-discussed boomers, age…

In our professions, then, we would expect to see a median age of around 38. Naturally, that’s not the case, specifically when you get into some of the trades or other professions that aren’t necessarily glamourous. Still, these jobs are essential to our everyday lives. We should not ignore them.

So how far off are they? Well, according to the Bureau of Labor Statistics, we’ve got some wide discrepancies. Looking at just a few:

· Real estate agents: 49.1 years old

· Automotive mechanics: 47.4 years old

· Facilities managers: 50.1 years old

· Bus/Shuttle drivers: 55.6 years old

· Housekeeping/Janitorial: 50.1 years old

· Home health aides: 47.2 years old

· Electrical trades: 46.8 years old

Yikes. There were plenty of professions even older than that, but I picked these for a reason — there’s little barrier to entry. You don’t need a $200,000 piece of paper, and they’re located across the country. You don’t need to live in a growing metropolitan area to have any of these jobs. In other words, based on ease of access, they should be younger. But they’re not.

Why aren’t younger people moving into these roles?

Basically, we have a problem with younger generations not actually wanting to work. There are probably a million reasons, social media, NFTs, influencers, Bitcoin, Meme stocks, etc. If you are 18-30 in today’s world, you are inundated with examples, constantly, of how you can be rich, by not really working, and it all looks so easy!

The problem is, we can’t rely on GenX and young Baby Boomers to keep building our shit! Eventually, they’ll be dead and you’ll be sitting there wondering why the fucking lights won’t come on so you can film your next TikTok video about how to make a million dollars trading make-believe money. Turns out, we need folks willing to get their hands dirty from time to time.

The obvious solution is to increase immigration and create a constant pipeline of workers who want to come to America and actually work. Turns out, regardless of want mass media is trying to get us to believe, millions of immigrants still want to come to America! We actually have jobs that pay money and benefits and overtime and provide training, simply if you have a work ethic! Isn’t that a crazy concept!?

I don’t want young people to think this is all their problem, it’s not! Your parents own a portion of this as well. Someone should have made you work when you were younger. Mow a lawn, babysit, work the fryer at McDonald’s when you were 16, but they were doing pretty good and you were basically not annoying them with your face in your phone, so you didn’t get the opportunity to value work. I think older Millennials, GenX, and Baby Boomers all worked when they were 16 for two main reasons: 1. Our parents refused to give us anything, so we needed money if we wanted something. 2. Our parents couldn’t stand watching us sit around and do nothing, so we were forced to leave the house.

All of this rant about how young people suck, still isn’t the problem!

We aren’t having enough babies!

Probably starts with we aren’t having enough sex, but that’s another post.

Turns out, babies and puppies are a god damn lot of work, and if you don’t like work…well, it’s kind of comes around full circle!

There are 3 ways this will be fixed, and I do believe it will be:

  1. More Immigrants, like millions and millions more. (BTW – every industrialized, rich country is in the same boat as the US, we just really such at immigration)
  2. More automation and technology to replace workers. (Already happening, get used to it happening a lot more)
  3. More babies! Won’t happen anytime soon, and I would guess we might never be able to turn that around.

Or, you and your organization can just believe this great resignation thing will play itself out and we’ll all be back to normal by summer. Have fun with that!

And P.S. – Get off my lawn!

Be Flexible Loudly!

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I was on a leadership call last week and a startup founder, Jennifer Henderson of Tilt.com, made this comment when talking about one aspect of how she is building culture at her company. (BTW – Check out Jennifer and Tilt, amazing leader and a great company that is reimaginging employee leave management.)

“Be Flexible Loudly!”

Meaning, flexibility isn’t flexible if your employees feel like it might be a trap.

Just “allowing” flexibility isn’t enough. You must build a culture of flexibility. Leader’s must show and demonstrate that flexibility is valued, so when you do use flexibility in your work environment, you should make it known, loudly!

Too often, as leaders, we say we value and offer flexibility, but then our actions we portray are the exact opposite. Signs and symbols speak loud. Instead of quietly sneaking out of the office on a Friday afternoon, make a scene “Yo! I’m taking off to go play at the park with my kids! You guys have a great weekend!”

Be Flexible Loudly!

In a remote, digital work world this become even more important. Too often when we are working at home or work from anywhere, we tend to actually never leave work! It seems like we are always available and on. A leader should purposely send a note out on Teams or Slack and say, “Hey, all! I’m unplugging for the rest of the day! See you all tomorrow!” Or, “FYI – I’m in late tomorrow! I’ve got a chance to jump out on the slopes and get a few runs in before some meetings I have in the afternoon!”

If we can’t physically show our staff we are being flexible, we need to find ways to inform them. This also goes for times when any of us decide part of our flexibility is doing some work when others most likely aren’t. I love to catch up on email on Sunday evenings, so I don’t feel overwhelmed coming into a thousand emails on Monday morning. It’s critical to reply with a message that lets folks know, this is part of my flexibility, but not yours! So, I don’t expect or want a reply from you tonight.

Be Flexible Loudly!

This isn’t as easy as it sounds, especially for leaders that have grown up in an environment where leaving early or focusing on your own wellbeing was viewed as a sign of weakness. I’ll be honest, I started working from home on Wednesdays each week, and I feel guilty. I feel like I should be in the office if anyone is in the office. At the same time I want my team to feel empowered to be flexible, but that means I need to do it way more loudly!

The key to being flexible loudly is trust. Trust that your team will actually act like adults and value the company the same way you value the company. Trust that their performance will actually be better because of the added flexibility and empowerment.

What I find is 99% of people handle this exactly like we all handle it. We are actually concerned about our performance and the success of our teams and organizations. So, we probably don’t use enough of the flexibility given to us. 1% are assholes and take advantage and don’t perform well. Great leaders, get rid of the 1%, and cheer on loudly the 99%. That is the culture we should be striving for.

Is your corporate gig really that bad?

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Have you noticed it’s become super fashionable to dump on corporate jobs? The ‘super cool’ thing today is to be an entrepreneur or work for a start-up, get a solo gig, etc. The last thing that is cool is to work in a large, stable, profitable corporation. I mean, the humanity of it all!

Inc. online recently had an article from a GenXer, corporate leader-type, Scott Mautz, who decided to step away from the corporate world and become a “Life Coach” and “Professional Speaker”, so basically unemployed. But he does have advice on why we also should step away from corporate America and go out on our own:

– Two things will be the death of us: Death and Meetings. (Okay, I hate meetings, this is mostly true)

– I miss the people, but none of the processes. (Yeah, that’s because “processes” are the actual work!)

– It’s less about being impressive, and more about making an imprint. (An imprint to whom? Your cat?)

– All the little stuff is really little stuff. (Gawd, I love Life Coaches!)

– Flexibility is intoxicating. (Yep, and so is a regular paycheck you can count on!)

– My presence is more of a present. (I just threw up in my mouth a little.)

– There’s no greater pick me up than feeling challenged and growing again. (You couldn’t do that in your job at Proctor & Gamble? Sounds like a “you problem”.)

– Your health belongs on a pedestal. Period. (Life Coach advice 101, use “Period” at the end of a sentence to show it’s really, really important!)

I don’t know Scott, I’m just having fun. I’m sure he’s super nice and is loving his life. Good for him!

I don’t like that he believes the best advice to reach all of his points is to walk away from working at a corporation. I think there are two types of people: ‘corporate’ employee types, and there are people who are unemployable in the real world. By the way, I fit much closer to the latter, and Scott sounds like he probably struggled in corporate America as well.

I’ve got very close friends who love working for giant corporations and brands. Doing so comes with some cachet for sure! Plus, the pay and benefits are usually really great. You also have to be high on the political savvy side of things, and you probably hold your tongue more often than you wish to. But, the perks are pretty freaking good!

Almost everything Scott said above is controllable no matter what size organization you work for. Do you want more flexibility? Be a great performer. Turns out, great performance gets flexibility. Want to be more healthy? Okay, then focus on your health and find balance. I find most giant companies do a much better job focusing on the health of their employees than small companies. Good health costs a lot!

Want to be challenged and grow? Take some freaking initiative and do some stretch assignments. I’ve never been told not to challenge myself in an enterprise corporate environment. In fact, it was the one thing that propelled my career in a large company.

The problem isn’t corporate America. Corporate America is great for millions of people. The problem is probably you just don’t fit in that environment, because the reality is corporate gigs can be pretty awesome!

In 2050, all education will be online. If so, how will we create adults?

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I read an article the other day where a guy (a futurist, if you will) decided to give his best explanation of what the world would like in 2050 based on technological, environmental, societal, financial, etc. advances or regressions.

I’ve talked about this before, but being asked about the future is a fun thought experiment because you can be wildly wrong and no one really cares. It’s all a guess. I get asked all the time to talk about the future of TA and HR Technology. I love it! I can say anything I want you can’t tell me I’m wrong. Well, you could, but by the time one of us is right, it’s in the future and we don’t care.

So, this dude, Erik Hoel, says that in 2050 all higher education will be done solely online. No big campuses with gothic buildings and manicured lawns. No student unions and big libraries. No dorms and cafeteria food. No fraternities or sororities. Just you and a laptop sitting in your parent’s spaceship doing Econ 101.

Sounds dreadfully awful!

I don’t have a problem with education being online. In fact, it could be the most equitable thing the future will bring us. Everyone could now have the best professors from all over the world! Harvard could have 1 million graduates a year, instead of a few thousand of the most privileged students on the planet. We could bring world-class education to everyone.

But, only one type of education…

Part of the college experience is the socialization, both good and bad, of becoming an adult in sort of a lab-like environment. You get to go out and experiment in a community of mostly like-minded folks, of similar ages and test your ideas, your looks, see what you like and what others like about you. You get to begin to build a network of friends and peers that you can carry into your professional world.

University just doesn’t give you book smarts, it helps prepare you to deal with real-world stuff, but not all at once. You get to live on your own away from your parents, but someone is still making your food and paying the heating bill. It’s a period, for those who get a chance to experience it, to gradually move into the world of adulthood.

I get it, going from high school to the military, or working on a factory floor is also another type of becoming an adult, and in a much quicker way! We all have our paths, I’m not judging any of those as being more or less valuable. All I’m saying is full online college for everyone, if the future brings us this, I think is a mistake.

How did college make me an adult?

I can look back at my undergrad college experience at the University of Wyoming and think most of what I learned had very little to do with the classes I took. It might have helped if I showed up to most of my classes, but that’s another story.

After I blew through all of my college savings in my first semester, I quickly had to learn how to survive, to pay bills, to use the system to help me, to ask for help, to help others, to build a network of support, and sometimes to just call home and cry and tell my parent’s life sucks being an adult!

Gawd, how stupid was I to think my “little” problems as a college student were adult problems! What most of us wouldn’t give to go back to those problems.

College taught me how to barter. I really only had one skill, I mean besides my charm and dashing looks, I could work hard, or at the very least I was reliable to show up and work as hard as I could. My hard work got me many meals, many free drinks, tickets to entertainment to take my eventual wife. College towns are mostly run by college kids. To barter was life! I will do this for you and you will do this for me, no money has to change hands! I worked many bar shifts for free, for food and drinks. I traded out many movies passes at the theater I worked for dinner.

College taught me that people will take you in when you have no place to go and treat you like family. Every holiday when going home was too far and too expensive I always had multiple offers to stay and feast. When I had my own kids, they knew our house is always open to anyone who needs a place to stay and feel like they are home.

College taught me that you can live on almost next to nothing and still be completely happy and thriving. Great friends, conversations, challenging things to learn. No one really cares what you are wearing, or what car you drive or don’t drive because you don’t even have a car. They only care that you add to that conversation in a positive way and accept others may think differently, but that’s the fun of learning and interacting.

I’m not sure what 2050 will bring. I’m sure it will be different. I hope we can find ways to give more people the gift of a higher education, but also the gift of slowly learning how to become adults before they really have to be adults.

Do you discriminate against boring people?

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In hiring, we now know that we basically discriminate against almost every form of everything! Sexual identity, gender identity, race identity, height, education, weight, religion, you name it and someone out there has a bias towards or against you and whatever form you are.

The reality is, every single time you hire, you are discriminating against something. As a society, though, we’ve deemed some forms of discrimination as wrong, and some we are completely fine with. “Oh, we are going to select the white candidate.” That’s bad. “Oh, we are going to select the skinny candidate.’ That’s good.

I have a bias away from boring people. When I hire, I discriminate against boring people. Turns out, no matter the role, I don’t like to hire boring people. I don’t like to interview them. I don’t like to hire them. I don’t like to work with them. Why? Because they are boring!

Now, you can rightly argue I’m a complete fool. There are plenty of boring people who can be great hires and perform really well. Boring people can be considered safe, calm, nice, non-instigators, even keel, etc.

Is there anything worse than being labeled boring?

I think I would rather be labeled ugly than boring. I mean we all love to hire pretty people, but you would much rather hire an ugly person with a great personality, and a good-looking boring person. Besides how someone smells, it’s really the first thing you notice in an interview! Not how ugly they are, how boring they are!

I’ve heard executives say that the greatest trait they can have in an accountant is that they are boring. No one wants the party playing around with their money. But, still, I disagree. While I don’t want the party running around managing my money, I still want the person managing my money to have a pulse!

Boring is one of those traits that are hard to change. It’s hard to coach up a boring employee to have a personality. If I hire an ugly person, I can help them be better looking cosmetically. I can help a fat employee lose weight. I can even help a smelly employee smell better. But, boring is boring!

I’m sure all of this triggers some folks. For the most part, if you’re triggered and you’re boring, I don’t care, because it’s not like a boring person is going to do anything about it. If you’re not boring, and you’re triggered by me discriminating against boring people, well, isn’t that a strange wall to be standing on?! “I’m fighting for all the boring people! #BoringLivesMatter” But, do they? Do boring lives matter? And if they do, to whom? I mean, they’re boring.

A funny thing happens when we come clean about our discriminations. They seem silly. To write them down and defend them. To try and make sense of it all.

The more discriminating one’s eye for talent is, the more they open themselves up to discrimination. That’s the catch 22. The more specific you get about what you want in a hire, the more things you add into the wants and needs column, the more likely you are to cut someone out who deserves a shot.

I’m still against boring. Change my mind.

What About Me!?

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The year is 1981, the artist is Shayne Ward, the song is “What About Me” (Look it up, kids!). I actually sing this to my wife all the time as a joke:

The chorus:

“What about me, it isn’t fair
I’ve had enough now I want my share
Can’t you see I wanna live
But you just take more than you give”

What about the employees who have that are staying!?

We all have a lot of employees who are leaving us. I’ve had a couple of really great folks of my own that have left for new positions. I also have the vast majority that have stayed and are also really awesome!

We do this stupid thing in organizations that I hate. It’s been going on forever. We tend to really overvalue new employees and employees who are performing that leave, and we totally discount the folks who stay. Dare I even say, those who are “loyal” and stay. That’s a trigger I know, because honestly, those who left were loyal also, until, well, they left.

I mean, just because someone leaves for an opportunity that feels is right for them and their family doesn’t make someone not loyal. I believe disloyalty is when someone purposely tries to hurt your organization, and as such, is trying to hurt all the employees who actually work there as well. That’s way different!

We have this fixation on trying to “save” an employee who wants to leave. I actually think trying to save good employees is a good investment. The problem is, we also need a “save”/retention strategy for all those employees who are killing it every day and not going anywhere. They need the love as well!

Wait, isn’t that just good old fashion employee engagement or good new fashion employee experience?

Yes.

Yes, and in certain times it’s also more than that. In times of terrific economic advantage to workers, like we are now in, we probably have to do a bunch more. You can show your employees some love, or someone else will!

I had a number of conversations recently with really smart leaders around pay and compensation. In times like we are in right now, compensation market-level data can’t keep up. It never really can, but it usually doesn’t move this fast, so being 3-6 months trailing is okay. Right now, you can not be one month behind. Actually, your recruiters probably have better market data than your compensation team. They are seeing it with accepted and declined offers every day, with pre-screen expectations, with comments they are hearing from hiring managers on offers they are hearing about.

Don’t kid yourself, it’s about pay until it’s not about pay.

We have been sold an old paradigm that we love to believe is true, but it’s only half true. Pay being equal, all the culture and leadership stuff matters. Pay not being equal, no one cares about your stupid skills development program, and Billy the nice boss. First, pay me what I should be getting.

We have a major crisis on our hands right now as organizations. You can only solve so much of this by backfilling talent and turning on your recruiting machine. You first have to turn off the exit pipeline leaving your organization. Settle down the turnover and it will be easier to recruit and build back to where you need to be.

You have a ton of employees who are staying and not resigning. Those folks are now doing more to take up the slack because turnover is so high. As leaders, this is the time you actually make your money. Full court press on making sure your folks are taken care of in the ways that are important to them, that they feel appreciated and seen, that they matter.

It’s not about the folks leaving. It’s about the folks who are staying!

6 Surprising Ways GenZ is Changing the Workforce!

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I’m in love with Gen Z! It might be because I’m raising 3 Gen Zers, two in college, one on the way, but it’s also because I love how each generation is shaped by the period of time in which they are raised, and I think Gen Z, specifically, was raised in one of the most unique periods in history!

We’ve had the Millennial “differences” jammed down our throats now for a decade! When it first started, I was fascinated with the differences, now I’m just bored. I think what we learned with the Millennials was that so much of what each Generation has, is truly just based on time in life. Then we have this much smaller percentage of some stuff that truly makes each generation stand out.

Gen Z was raised during the Great Recession. This is a fact, it’s not something we can discount. The generations directly before the Boomers, the Silent Generation, and the Greatest Generation, were raised during the Great Depression, this had a significant impact on how they viewed the world, and how they viewed jobs specifically. Gen Z will have some modern similarities to these generations.

You can not be in your formidable years, have the access to information that Gen Z has always had, and see your family and friends lose jobs, houses, etc., and not then have that come out in your relationship to work in some unique way. There’s been very little out about Gen Z, to this point, but recently there was a fairly substantial study done with over 25,000 Gen Zers. Here’s what it said:

– 97% of Gen Z own a Smartphone, 93% own a Laptop! Gen Z is digital natives. They are the very first digital-native generation. They grew up with a smartphone in their hands before they could even communicate what they wanted or needed in a meaningful way. Gen Z will not ever work well in an environment that doesn’t use technology to solve common problems. “We have always done it this way” makes no sense to them. Not in a frustrating way, but in a truly perplexed way. Kind of like how someone looks at a Caveman exhibit in a museum.

– Gen Z is very price-conscious. Employers will love them because they constantly work to get lower costs of goods and are very adept at doing things on their own when they feel they can produce similar quality for a lower cost. Again, go back to what they saw growing up. They use technology for price comparison, reviews, check availability, etc. Rarely will you be able to sell Gen Z in one meeting, and without competition also being in play.

– Only 1 in 8 Gen Zs gets their information from printed materials. Good job on those printed career fair brochures! You might as well just have a big bonfire at Corporate HQ because your printed job material is almost worthless with Gen Z. Although, they do consume information through a ton of channels including social media (79.7%) – yeah, that Twitter/IG is just a fad…TV/Video, radio, and video streaming services, etc. When we go to recruit Gen Z, we have to be ready to use multiple forms of media to reach them.

– Crazy enough, Gen Z actually loves to read books, not digital.  Again, generationally, Gen Z was raised during the Harry Potter days, etc. Some of the best young adult literature in history was written during their young years, and in hard economic times, a book is a fairly inexpensive entertainment option that takes up a lot of time. No wonder Gen Z is a generation of readers! 77% prefer to read a printed book, rather than digital. So, while we tend to focus employee development on online on-demand types of media, some leaders will find giving a book to Gen Z might be a real connection for them.

– Gen Z demands information. Gen Zers, for the most part, won’t demand to be the boss, but they will demand to be kept in the loop. Why? Because they’ve always been able to find out anything they wanted in seconds, so you playing the power position of keeping information from them will not go over well! When you’ve never not had information, working in a corporate culture that uses information as power, is a stifling environment to be in.

– Gen Z is the most diverse generation in American history. I will tell you my sons are somewhat confused by old people’s obsession with diversity issues. They understand America is far from perfect, but they also have grown up in a generation that is much more accepting than any generation before them, so they find ‘our’ obsession with these topics sometimes overdone. They would prefer to focus on how we are similar, then on how we are different.

Currently, Generation Z is about 40% of our workforce and growing. The largest generation in the workforce, with Millennials being a shrinking second place. Gen Zs are not Millennials, just like Millennials are not Gen X, etc. Each is mostly similar, with some differences. Gen Z will take some getting used to for some leaders, but those who embrace their uniqueness will truly get rewarded!

Don’t Mistake Credentials for Intelligence!

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I was the first person in my family to graduate from college. I was the first person in my family to obtain a master’s degree. I continue to have the grammatical skills of a middle schooler!

My parents are “real” people and have “real” conversations. My family has reached high levels of what most people would call successful. My Mom and Dad didn’t go to college, but both I would consider being very intelligent. They “get it” at a very high level, but one of their biggest strengths was never assuming someone was smart or dumb based on a credential.

This fact allowed them, in their careers, to speak to anyone on an equal footing. The guy swinging a hammer, or the woman running the billion-dollar company, both started on the same level in my parent’s eyes. Both the hammer guy and female CEO have great knowledge, although most likely different knowledge, to share and learn from. Depending upon the specific time, each brought high value to the interaction that was being had.

I get told all the time, “oh, you are just like your mother”, and I see why people make that comparison. I also believe I’m very much like my father, in that both of my parents feel very comfortable fitting into almost any situation. Because they don’t measure a person’s value based on their credentials or the size of the bank account, but on the value, that person brings overall to the interaction that they are having in that exact moment.

At the same time, I’m very pro-credential!

I married a woman who has her master’s degree. My oldest son, at 24, already has his master’s degree, my middle son has his bachelor’s and I’m sure eventually something beyond that, and my youngest son will attend university very soon. So, if credentials don’t equate to intelligence, why did I push my own children to obtain said credentials?

Just because a credential doesn’t equate to intelligence, doesn’t mean that most people don’t make this mistake as a first impression! Also, we are still in a society that overvalues a credential for the most part when it comes to getting jobs and promotions. So, you set your kids up the best you can with the hope this will assist them in being successful.

The real challenge is to get them to understand that just because you are educated, doesn’t mean you’re smart! To have that super valuable skill my parents have! That I hope I have some of! To truly value those around you without the credential that many times have so much more to offer you than you have to offer them.

I believe the best leaders in the world have this skill. The ability to look at each individual and know they probably possess all kinds of strengths that I don’t have, regardless of pay grade or formal education, and to treat them accordingly. It seems like an easy concept, but every day I see examples of highly credentialed people looking down on those less credentialed than themselves.

It goes both ways, we all judge…

I also understand that this type of judgment goes both ways. I have many friends and family who are blue-collar and tend to think less of those who are credentialed for the simple fact they view these people as less hardworking. Sure, they might not get dirty and sweat on a daily basis, but it doesn’t mean they don’t work their butts off.

Covey has the classic line, “Seek first to understand”. You swing a hammer, I try to sell the project that allows you to swing a hammer. Without each of us, business does not happen. One is not more important than the other, and both are keenly needed for success. If more of us understand this very simple concept, the world would be a much more civil place to live in.