Employees Want You To Tell Them This

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“Can I be honest with you?” is a phrase usually followed by some sh*t you don’t want to hear.  We talk about this concept a bunch in HR. We need to tell our employees the truth about their performance.  We work to coach managers of people on how to deliver this message appropriately.  We develop complete training sessions and bring in ‘professional’ communicators to help us out on the exact phraseology we want to use.  All so we can be ‘honest’ with our employees.

Can I be honest with you?

No one wants you to be honest with them.

Employees want you to tell them this:

  1. You’re doing a good job.
  2. We like having you on the team.
  3. You’re better than most of the others here.
  4. Your career looks promising, and a promotion might be on the horizon.
  5. Here’s your yearly raise.

But that’s only true for about 5% of your crew. The other 95%? Well, they won’t be thrilled with total honesty.

Talent management is a tough nut to crack. No fancy software can fix this. Most folks don’t dig straight-up honesty. It’s uncomfortable, causes drama, and people don’t like hearing they need to step up. Tell someone there’s ‘room for improvement,’ and they think you just called them a failure about to get the boot.

As managers, we tend to dance around the truth. We all have things to get better at, but saying it out loud stings. If someone says they’re cool with feedback, they’re probably lying to you and themselves. Those are the ones who lose it when they hear the truth. People who say they want honest feedback actually want to hear they’re rock stars. Anything less, and they freak out.

So, what’s the real solution?

Say nothing. Set clear metrics for performance. Make sure everyone gets them. When an employee asks for feedback, hand over the metrics and let them spill first. That way, you can agree or disagree. Otherwise, it’s all just opinions, and opinions and honesty don’t mix well.

But hey, you already knew that. Thanks for stopping by. You’re doing a solid job – way better than the other readers. Keep it up, and you’re on the up-and-up!

Your Recruiting Process Is Doomed

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Here’s the real talk: sooner or later, you or anyone in recruiting will feel the itch to shake things up, thinking it’ll make the process smoother, sharper, or just better. The old ways failed, usually because you didn’t create them, so you figure a makeover is in order to match today’s standards. The revamped process promises to make hiring managers happy and completely change how talent flows into your organization.

Sounds legit, right?

It does, been there, done that. But here’s the kicker – it won’t work. The ‘new’ process is just the same old one with a fancier look. Sure, it might be somewhat ‘better,’ but that’s not the issue. The real problem is you’re missing something crucial. Why the urge to ‘re-process’? Let’s say it’s about getting “more” out of your recruiting game – more talent, more compliance, happier managers, better retention, just more.

But let’s be real. If your current setup was delivering, you wouldn’t be fixing it.

Wondering why the ‘new’ process won’t be your golden ticket either? It’s not because you don’t want ‘more.’ You’re scared of it. ‘More’ means facing things you could dodge in the old routine.

That’s the real reason your ‘new’ process is set up to fail. Deep down, where water cooler talk doesn’t reach, you don’t actually want it to work.

Having a successful process means opening up to failure. It needs hard numbers, accountability, a clear line in the sand that screams “we own this.” Those things spell out success and shout out failure. Success is cool to show off, but no one wants to flaunt failure. So, you go on this ‘re-processing’ spree, hoping to secure success without risking failure. Newsflash: that’s not happening. Success only matters when you know what failure looks like.

Sure, failing as a team isn’t the end of the world, but on a personal level, it’s terrifying. This fear keeps you from building the process your organization actually needs. A process that calls out the winners and the not-so-great players. A process that pinpoints where things need fixing. A process that calls for clear decisions.

Why is your new recruiting process doomed? Because you’re not willing to build one that shows your failures.

The Power of Words in a Job Description

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Once upon a time (it was a decade ago, but I don’t want to feel old) I wrote about a cool study where Wired teamed up with OkCupid and Match.com. They crunched tons of data from popular dating profiles and found the top 1000 words that got the most clicks. Now, I’m thinking if these words can get people together in dating, maybe they can also get folks interested in jobs.

I’m not just revisiting the topic; I’m going a bit further and tweaking these words to fit the changes in the past 10 years. I get it; words that work for dating might sound weird for jobs, but hear me out. It’s time to rewrite job descriptions to ditch the boring HR talk and be more real and appealing.

Here are the seven sets of words that data says work for getting more dates hires:

  1. Active Life Words: Throw in words like yoga, surfing, pilates, cross fit, hiking, hot girl walk – things that show your company’s active side.
  2. Pop Culture Vibes: Toss in references to things like Ted Lasso, Stranger Things, or Michael Scott. It gives your company a personality. Go ahead and mention Taylor Swift and Travis Kelce while you’re at it. Haters gonna hate, hate, hate, hate, hate.
  3. Music Words: Check out the top trending artists on Spotify or Apple Music. Add them in. A couple of lines of lyrics work, too. It adds a bit of musical flair to your job descriptions. Taylor Swift works in this category too.
  4. Chill Words: Use words like ocean, meditation, trust, therapeutic, and balanced – things that make your job sound calm and secure, which is a big deal nowadays.
  5. Foodie Feel: Words like chocolate, appetizers, sushi, happy hour, or Starbucks bring people together. Everyone eats. Share your company’s food scene.
  6. Power Words: Drop in terms like creative, motivated, ambitious, innovative, and passionate. Make your job descriptions more interesting than just the legal stuff.
  7. Spontaneity: Tattoos, f*ck, wasted, kissing, puppies, sucking, lucky, these words haven’t changed in 10 years. Stuff you wouldn’t normally find in a job ad – we threw it in just because. It might not be everyone’s cup of tea, but it could catch the eye of the newer generation.

Here’s an idea, just do the job you were hired for

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Every day, people get worked up over stuff they can’t control. Everyone’s telling you to be this or that, depending on the latest trend or generation.

I’ve stopped listening to people who don’t know my job or haven’t been in the field for ages. Instead, I talk to my employees – the young, the old, and everyone in between. They all matter because they all contribute to moving the organization forward.

I don’t care about what others think; I focus on what my employees are telling me. Their problems are personal, from daycare and student loans to health scares. Forget the big world issues; help them with the close ones first.

Your employees are individuals with their own problems, and millennials aren’t college kids anymore. The newbies might have different labels, but they’re still young people with their own issues.

At the end of the day, employees want to succeed. Helping them be successful is my top priority as a leader. Success is personal, so I figure out how to tie it to the organization’s goals.

We keep letting others tell us how to do our jobs. I’m sticking to doing the job I was hired for because, frankly, no one knows it better than me. Maybe we should all just focus on doing the job we were hired for.

Ping pong and Taco Tuesday won’t save you!

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Check out this previous blog from 2017 – it’s like the Yoda of employee retention. You don’t need to keep everyone! Crazy, right? Does this still hit the mark? Share your quick take!

You Don’t Actually Have To Retain Everyone!

In 2017, and beyond, employee retention will become a huge focus. Some could argue that employee retention is always an important issue, but during major recessions, it becomes less of a stress for sure. With shifting employee demographics, retention will be a hot item over the next few years as we see more and more of the baby boom generation leave the workforce, and we do not have enough young skilled workers entering the workforce to replace those leaving.

Here’s a dirty little secret, though:

“You don’t actually have to work to retain every one of your employees!”

Why? Because most of your employees won’t leave. We like to tell ourselves that every employee can leave, and by the law of the land (at least for now under the Trump administration), they actually can, but statistics clearly show that most don’t leave.

The average retention rate across all industries is about 85%, year over year. That means 85 out of 100 employees will probably not leave you. You are really worrying about 10-15% of employees. Ironically, it’s about 10-15% of your top-performing employees that make the most difference in your company.

First, we have to solve one problem you have. Your ‘retention’ strategy is flawed and is pushing good employees out the door, the ones you want to keep!

Here’s why:

  1. You’re smart and send out a retention survey to find out from all of your employees what they want to be retained. You’re like 99% of organizations.
  2. The results of that survey tell you what the majority of your employees want to be retained. Things like ping pong, hot yoga, 27 smoke breaks a day, free tacos on Tuesday, etc.
  3. You implement a variety of the desired retention ‘fixes’! Yay!!!
  4. Your retention number actually stays the same, or maybe even gets worse.

WTF!?!?!?

Remember what I said above? You shouldn’t be concerned with about 85% of your employees who will never leave. They are not going anywhere! You shouldn’t be surveying all of your employees, you should be surveying only your best employees, those you are desperate to keep!

What you’ll find is that the 10-15% of highly valued employees you want to retain, what they want to be retained is very different from what the hoard wants to be retained! They’ll want a clear career path, performance-based compensation, more talented co-workers, better work tools, etc. They couldn’t give a shit about ping pong and Taco Tuesday.

Great HR isn’t working to make everyone equal. Great HR is working to make your organization better than your competition. That happens by having noticeably better talent. You get that kind of talent by listening to those employees who are noticeably better, not those who complain about the color of your new carpet.

What would this create?  It creates a high performing organization that attracts high-performing employees. Most organizations won’t do this because they believe they need to work to retain all of their employees. “We’re all high performing, Tim!” No, you’re not. Once you get that idea out of your head, you can do some really cool, industry changing stuff!

Workday Recruiting is making Big moves!

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I’ve said this before, and I’ll say most likely forever: I do not hate large HCM recruiting modules (e.g., Workday, Oracle, SAP, etc.). If you run a large enterprise HR shop, you’ll probably be using one of these products. That’s reality. The best HR and TA leaders leverage the vast power of these systems and build around the gaps to make a world-class stack. So can you.

Workday has purposely been filling its gaps on the recruiting side and is becoming an all-encompassing recruiting platform that users were hoping for when it launched years ago. The average enterprise-level TA stack has between 10 and 25 pieces of add-on technology, so no one ever really should have thought they would only have one product to begin with. But that reality is getting closer every quarter.

The Big News!

This week, Workday announced it will acquire HiredScore. A best-of-breed talent orchestration system (A what?!). Basically, HiredScore fills a gap in Workday Recruiting around AI-based candidate matching, talent rediscovery, and mitigating bias in selection, and has a lot of increased data capabilities in TA. HiredScore takes your requisitions and automatically matches it across all of your talent pools, not just your ATS database, accelerating your recruiting team. It’s a huge get for Workday and Workday Recruiting clients. HiredScore was one of the top recruiting technologies in the world. This is not a big old, vanilla recruiting module type of move!

On top of that, Workday is launching Paradox/Olivia careersite widget on every single Workday Recruiting client careersite. In Workday’s 24R1 Release, they will be adding the Paradox AI Chatbot (Olivia) to the Workday external career site. This feature requires that a customer is both a Workday and Paradox customer but will allow their joint customers to use the chatbot for chat to apply and Q&A, making it easier for candidates to find and apply for job opportunities. Honestly, this is as big of a move as the HiredScore acquisition. Almost all of the top Workday Recruiting shops had both HiredScore and Paradox implemented, and now every Workday Recruiting customer will have this access.

Workday isn’t saying this, but I would not be surprised if, at some point in the near future, Paradox is the next acquisition. Paradox is a much bigger buy than HiredScore, but it aligns very well with the Workday Recruiting technology and fills a major gap around high-volume. This just seems to make sense for Workday. Paradox is growing like crazy and every single large enterprise shop that is doing high-volume is either using Paradox, looking at Paradox, or looking at one of their competitors.

While Workday Recruiting is also launching bi-directional texting this quarter, which seems to have been a long time coming, products like Paradox would elevate the SMS and messaging ability of Workday almost immediately. Workday also has launched its version of recruiting CRM, and it’s not necessarily the full-blown CRM we think of, like Beamery, Avature, etc. The Workday Recruiting CRM was purposely built to be used daily by recruiters. It’s more recruitment marketing automation than full CRM, and I honestly think that’s what most recruiters prefer.

Over the past five years, we’ve seen enterprise TA shops buy and implement CRM only to decide to change to another once their three contract was up and then just repeat the cycle. This is partly a CRM problem, and them selling a product that is complex but not setting up the buyer for success. CRMs are complex technologies that need full-time staff to run them. It’s not a product that your recruiters will probably sit and use daily. Workday’s CRM is actually something your recruiters will use daily because it’s light and intuitive enough for them to launch campaigns quickly and go on about their day.

Five years ago, I would have said Workday Recruiting is what it is. It’s a big, giant requisition system used by enterprise TA shops that won’t break but also won’t be feature-rich. It was a necessary evil of a large enterprise HCM module. Today, Workday Recruiting is making big moves to become a recruiting technology that has competitive advantages over its competition but also pushes the best-of-breed market.

Kudos to the Workday Recruiting team for keeping their heads down and delivering on the vision they had. Large enterprise software doesn’t move fast. It can’t. Their are too many variables and risks at play, but when they get it right, it’s extremely powerful.

The 2024 Conference Season is Here! Here is what I’m looking forward to

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The HR/TA/LOD/Payroll/Etc. conference season is upon us. I’ve got a new book launching at SHRM Talent in April, so it will be an especially busy season for me this year. I’m excited for 2024 for a number of reasons.

I think the one thing I enjoy about conference season more than any other is connecting with peers and friends in the industry. I have the most inspiring and challenging conversations at conferences. I’ve found lifelong friends at professional conferences. I genuinely find it an awarding and educational opportunity that I love being a part of.

It came to my attention late last year that a group of professionals is working to put together a movement called #OperationPurpleLight that helps protect individuals from getting assaulted at conferences. I’m not naive to the problem of mostly women getting drugged and raped in our society. I was shocked to hear the rate at which this happens at professional conferences. Especially at HR-related conferences, with a demographic upwards of 80%+ female, we have to find ways to keep all participants safe.

It’s disgusting that anyone would ever feel threatened at a professional conference to begin with, especially if the perpetrator is a peer! So, as you are out this season, make special note of the efforts by Operation Purple Light, the conferences that are supporting this effort, and what you can do personally to ensure the peers around you have an enjoyable and safe experience attending conferences!

What am I looking forward to?

  • TransformHR – Vegas, March – Transform has a unique format where almost all of the content is done in a panel format with actual practitioners. Many of them are from SMB and Mid-enterprise organizations, and it leads to some amazing conversations that can really get into the weeds about the what, why, and how we do things!
  • Michigan HR Day – Lansing, MI, April – 2,500 HR pros all coming into Lansing, MI, for a day full of content and development. It’s one of the largest HR conferences in the US at that number! And it’s in my backyard! How the heck?! Over 15 years ago, the governor of Michigan decided to declare the second Wednesday of April to be a state-wide day of celebration and development for HR, and this thing has gotten big! The majority of state SHRM conferences can’t get 2500 attendees!
  • SHRM Talent – Vegas, April (I spend way too much time in Vegas) – Besides the aforementioned book launch, I’ll also be the closing keynote speaker at SHRM Talent this year. I’m super excited about that and a bit nervous. It’s a big crowd, but I’m speaking to my peeps, so that’s comforting. I believe this is the best Talent Acquisition conference currently running.
  • HR Tech Europe – Amsterdam, May – The sister conference to the world’s largest HR Tech conference in Vegas, HR Tech Europe is going on the road overseas, and it will be an amazing show. The HR Tech Conferences are amazing, and I’ve gone every year for the past decade. This is one I won’t miss on my calendar.
  • SHRM Annual – Chicago, June – Ted Lasso is keynoting!! Always huge. Always fun. I’ll be speaking and signing books. It’s the single largest HR conference on the planet, and really, no one else is even close. It’ll be 20,000+ HR pros in one place. If you ever have the ability to attend, it’s an HR bucket list must-do.
  • RecFest USA Nashville – Nashville, September – This is an outdoor recruiting festival, big tents and all, in the heart of Nashville. There is nothing else like this on the planet! It’s completely unique, and I’m taking my entire TA team with me to this event this year. In 2023, the best TA conversations I had all year happened at RecFest!
  • Workday Rising – Vegas, September – One of the fastest-growing and largest HCM suites in the world, Workday seems to be taking over the universe! Workday Rising brings together thousands of enterprise Workday clients for development, education, and a little bit of fun. If you’re a Workday client, you should be investing to send your team here.
  • The HR Technology Conference – Vegas, September – If you’re an HR Technology nerd, like I am, this is another bucket list conference to attend. You’ve got the startup pavilion, Pitchfest competition, HR tech products of the year awards, and the biggest HR Tech expo in the world; it’s by far the top HR Tech conference on the planet.

This is just a tip of what’s available and out there for your own professional development. There’s been a giant growth of HR Tech user conferences as well – Workday Rising, Oracle World, LinkedIn Talent Connect, etc. are a few giant ones. This isn’t even getting into the SHRM state conferences, industry-specialized conferences, etc. Then you have local DisruptHR events, local SHRM events, etc. If you wanted to, you could go to an HR event every single week of the year.

Let me know if you’ll be attending any of these conferences that I’ll be at. I would love to connect and share ideas.

The 10 Rules of Office Romances

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So, I’ve dished out some rules before—actually, a lot of rules. You’ve probably seen my guide on Rules for Hugging at the Office, but let’s face it, office romances are trickier than a casual side hug in the hallway. In case you need a refresher, here are my no-nonsense rules for office romances that you can share with your team.

Rule #1 – Avoid falling for someone you supervise. But let’s be real, it happens. If you find yourself in this situation, be prepared to either quit, get fired, change departments, or witness the person you’re involved with facing similar consequences.

Rule #2 – Steer clear of anyone in Payroll. Messing with them may result in a temporary paycheck glitch, and even when it’s fixed, errors might haunt your payslip forever. Just don’t mess with payroll.

Rule #3 – Keep the office and office grounds off-limits for romance. I get it, love is in the air, but security footage is forever. Don’t give us reasons to laugh at your love escapades long after you’ve left.

Rule #4 – Save the explicit emails for after hours. It’s not that I won’t enjoy reading them, it’s that I get embarrassed when I have to read them aloud to the unemployment judge at your hearing. Trust me, it’s awkward.

Rule #5 – Don’t get involved with a married colleague. Even if you’re the work spouse, remember it’s not real. Reality hits hard when the actual spouse shows up, possibly keying your car in the parking lot.

Rule #6 – Choose someone with good performance. Falling for a stellar performer is a win-win. Don’t complicate things by getting entangled with someone who’s about to be shown the exit. It just makes life easier for everyone.

Rule #7 – Inform relevant parties ASAP. Movie dates are no big deal, but waking up in a different bed than your own might be. If there’s any hint of conflict, let someone in HR know. They’re there to help figure things out.

Rule #8 – Trust your instincts. If it feels wrong, it probably is. Don’t rationalize a questionable relationship. Saying things like “If this is wrong, I don’t want to be right” is a clear sign that it’s time to reassess.

Rule #9 – No need to hide your relationship. We’re all adults here. If you’re considering keeping it under wraps, that’s a red flag. Normal relationships don’t need to be hidden.

Rule #10 – We all know. Seriously, office romance isn’t as discreet as you think. We see the frequent stops at their desk and the suspicious stairwell visits. We’re not oblivious. Cut it out.

Hey, Be A Career Guide

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Remember what Steve Jobs said – people don’t know what they want until you show them. This applies to careers too. You might think you want a specific job title or hit certain goals, but the reality hits differently.

I once told my wife I wanted to be a vice president by 35 when I was 25. Got there, and it didn’t feel any different. It turns out, what I really wanted was control. Titles didn’t matter; I wanted to be the one calling the shots.

As a leader, I’ve noticed maybe 10% of the people you guide know exactly what they want in their careers. The other 90% are like me back then – they think they know but are just winging it until they hit some goal.

Most employees don’t really know what they want in their careers. That’s where leaders come in. It’s our job to help them figure it out.

Your job as a leader is to show your team what they want. Don’t assume they already know – most don’t. They won’t admit it, but that shouldn’t stop you from pointing out the possibilities.

From my own experience, the best leaders I had showed me the way. Four mentors in my life called me out on my title obsession and guided me in the right direction. They didn’t give up on me, and I’m grateful for that.

So, leaders, your role is like a career guide. Help your people see the path, and you’ll see them step up and do more than they thought possible.

The Career of a Mediocre Recruiter

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Shoutout to Aerotek for being the pioneers in figuring out how long it takes for someone to realize they’re not cut out for recruiting – usually around 9-14 months in the game. Whether you’ve barely dipped your toes in Talent Acquisition for 13 minutes or have been in the field for a while, you’ve likely come across tons of resumes that tell a familiar story.

Just having some recruiting experience, especially in IT or Technical stuff, can keep you in the game for a good ten years or more, even if you’re not the best at it. As the President of a recruiting firm, and someone who has run corporate TA shops for years, I’ve seen these candidates pop up regularly:

  1. They kick off their recruiting journey fresh out of college, working at a big agency sweatshop for 9-12 months. They leave, citing issues with the management style, but truth is, they couldn’t meet their goals. Cut them some slack – those sweatshops are tough.
  2. Next, they usually move to another agency or a small corporate gig, lasting less than 9 months. Same old story – couldn’t hack it the first time, and it’s not likely to change now!
  3. If they’re playing smart, they jump ship from the second gig to a big corporate role with tons of recruiters, buying them about 24 months before being exposed as a recruiting flop. In these big places, it’s more about posting and praying than actual recruiting, so they can survive a bit longer.
  4. Eventually, the big organizations catch on that they’re not bringing much to the table. But armed with the big corporate name on their resume, they snag a senior recruiter role with another big firm. The big secret is, they have no secrets, and neither did the last big org they worked for. Once the fake secrets run out, it’s time to start scouting for a recruiting manager gig in about 18 months.
  5. They grab the first recruiting manager job they can find at a mid-sized firm, with high expectations because of their big company experience. Spoiler alert – they’re out the door in 9 months.
  6. Back to the agency world they go! Bouncing around, bragging about their ‘contacts’ at big companies, they’ve hit the 8-10 year mark in their recruiting career, and they’re just not cutting it.

If they’re lucky as a mediocre recruiter, they might land a gig with a college or university, or something. These places are like havens for subpar recruiters. No pressure to do anything valuable – just show up, get a paycheck, and follow the process. It’s never their fault, and moving too fast isn’t on the agenda!

The best recruiters don’t move around because they’re so valuable the organizations they work for won’t let them leave! If you’re crappy, people are hoping you leave! Please take your crappy recruiting skills to our competition!