When I talk to people who have just started a new position as an HR leader, they often mention that the department they’ve inherited is a mess. Their main question is, “How do I turn this thing around?”

We’ve all wondered this at some point, haven’t we? Help, Timmy, this thing is broken!

Usually, your first leadership role isn’t handed to you on a silver platter. You’re brought in because something’s broken and needs fixing. It’s rare to step into a perfect setup where everything runs smoothly, everyone gets along, and the budget is overflowing.

If it were perfect, they wouldn’t need you!

Here are the steps I recommend from my experience in turning around struggling HR departments:

Step 1 – Don’t Expect Instant Cultural Change

You can’t change the culture overnight. The existing culture is strong and takes time to shift. The only way to change it immediately would be to replace everyone, which isn’t realistic. I mean technically it’s possible – but focus on gradual changes instead.

Step 2 – Look for Quick Wins

Find the easy fixes first. There are always simple things you can improve that will make a big difference. These quick wins create positive energy and give you time to tackle bigger issues.

Step 3 – Remove Problem Employees Fast

Don’t be afraid to fire toxic employees, even if they have essential knowledge. Negative people can drag down the whole team. If the department is already broken, a bit more disruption won’t hurt and can actually help in the long run.

Step 4 – Hire Loyal Team Members

Bring in people who are loyal to you first and the company second. High turnover in HR leadership can be a red flag. When interviewing, ask how many leaders came before you. A supportive team is crucial to help you through the tough times.

Step 5 – Have a Clear Plan and Communicate It

Develop a plan and get buy-in from executives early on. Keep them updated on your progress regularly. Change takes time, but consistent communication ensures you have the support you need.

Step 6 – Build Relationships with Other Departments

Make friends in IT, Marketing, Finance, Operations, and other departments. You need their support to drive change. It’s okay if not everyone in your department likes you, but you need respect and backing from other departments.

Step 7 – Change the Way You Talk About HR

Stop saying HR is broken. Use positive language to describe your efforts. Talk about building great processes, using top-notch technology, and developing amazing talent. Changing how you talk about HR helps change how others see it.

The hardest, most challenging, thing you’ll ever do is turn around a broken department, but it will also be the most rewarding and best thing that ever happened to your career!