Category Archives: Business

My First Time!

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It’s Re-Run Friday again – this post originally ran in April 2019!

Do you remember your first time!?

I was twenty-six years old.  At the time, I was living in Michigan and working in my first job right out of college.  I had been doing pretty well for myself and began moving up in the company.

I had just been put into a position where I had a couple of people reporting to me, and I had to hire a new person to report to me as well.  I hired this smart, young person right out of college. Their passion and energy immediately attracted me to them.

Oh, wait, you think I’m talking about…

Okay, let me start again.  This post isn’t about sex! This post is about my first termination!

Can you remember yours?

In my career, having to terminate individuals are some of my most memorable experiences.  I think if you have half a heart, you’re probably the same.  When I talk to upcoming HR graduates, I always try and forewarn them about this part of our job.

Terminating employees leads HR pros to heavy drinking or other forms of stress relief. That is a fact.

From time to time I hear HR pros talk boastful about firing someone, and it makes me sick to my stomach.  While I’ve had to terminate individuals who clearly deserved it, I never took pleasure in doing it.  It’s the one thing that really sucks about having a career in HR.  We get to see people at their weakest moments.

Most of us pray that no one ever has to see this side of ourselves.  Let alone, be in a position, where you frequently get to see this side of humanity.

When you terminate someone, there is a good chance you’re going to see this person’s biggest fears.  I have enough of my own fears. I don’t need to carry around the fears of others!

My first time?

I had to fire the young kid I hired with all the passion and energy, hoping they were going to change the world, fresh out of college.  This person just couldn’t come up to speed as a recruiter. It happens. I worked with this person, encouraged them, but eventually this person was ‘dead-employee’ walking.

Their body kept showing up for work, but their mind and heart had given up.  No matter how hard they physically worked, it wasn’t going to happen for them.  So, I pulled them into the conference room and told them it was time.

No real emotion to make this termination more memorable than any other. The person was upset, and you could see this was not something they had written on their bucket list.  They stood up, walked out, and my life went on.

Nine years later, I’m working at Applebee’s in HR.  I was responsible for seventy restaurants, and I happened to stroll into one of the locations and there was my first termination working behind the bar!  I saw him before he saw me, but once he saw me he froze.

I went over to say ‘hi’, and catch up.  It was awkward and clunky, but I’m an HR pro, I was trained to do this.  After I let him go, he bounced around for a few years, and finally decided to go back to school, and had taken the bartender job at Applebee’s to make ends meet.

I saw this person a number of times after, and on one visit, he asked to talk.  He said that the day I walked into the Applebee’s, and he learned who I was, in my new position, he assumed I was going to fire him again.  I said, “For what?!” He said, “I don’t know, just because.”

It hit me hard.  This wasn’t about terminating a poor performer and moving on.  This person carried that termination around like a backpack for nine years, and as soon as they saw me, all that fear and feelings of failure flooded back to him.

Welcome to the show kids. Sometimes working in HR sucks.

So, you want to lead?

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I’ve been talking with a lot of C-suite leaders lately who are worried because they don’t see next-gen leaders on their teams. It’s not that they lack team members, but they don’t see these individuals as future leaders, or they feel they’re not close to being ready for leadership roles.

The current team members mean well. They want to be leaders and often talk the talk, but just wanting to be a leader isn’t enough. This is a common sentiment among C-suite executives.

Real leadership isn’t about making promises—it’s about taking action and producing results.

Give me someone who can achieve goals, and I believe I can help them become a leader. Too often, we look for leadership qualities like we look for friends. Is this someone I’d want to hang out with? Can I trust them? Are they pleasant? Do they smell nice? Do I get along with them, and do others as well? Would I follow them? If they jumped off a bridge, would I jump off a bridge?

I don’t need my leaders to be my buddies; I need them to accomplish tasks. Can you get things done without upsetting everyone around you? Finding this balance is important. Sometimes, we focus too much on one side of the equation, and it’s not the side of getting things done!

So, you want to lead?

Great! The key is to deliver results. The approach is simple, but many fall short:

Clearly explain what needs to be done. Identify and address obstacles. Set deadlines and agree on how tasks will be completed. Remove roadblocks and excuses. Follow up consistently. Emphasize accountability. Get things done.

In my experience, the most effective leaders don’t make promises; they deliver results. Every day. Every project. Leaders who rely on promises often fade away over time. Turns out most organizations value actions over words—they need tasks to be accomplished.

What’s Your Manager’s Salary?

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Should you know your manager’s salary? Should companies share this salary information internally? I get it – they’re common questions. In today’s push for transparency, this is a complex issue. Generally, higher-level employees (not in publicly traded companies) are less inclined to support sharing this information within the organization. On the flip side, lower-level employees often desire more transparency.

Why is this?

The desire to know colleagues’ salaries boils down to trust. Interestingly, the higher you climb within an organization, the less you tend to trust those below you. That sucks, doesn’t it?  The lower you are, the more you trust those above you are making the right decisions. You could argue this. Sure many people at low levels don’t ‘trust’ management.  Yet, they still show up to work each day, and grind it out for $15/hr. Those at the top are making 6,7,8 figure incomes, and jump around from position to position.  Who is more trusting?

Whole Foods is known for its policy of disclosing all employees’ salaries internally. From Business Insider:

Whole Foods co-CEO John Mackey introduced the policy in 1986, just six years after he co-founded the company. In the book, he explains that his initial goal was to help employees understand why some people were paid more than others. If workers understood what types of performance and achievement earned certain people more money, he figured, perhaps they would be more motivated and successful, too. 

“I’m challenged on salaries all the time,” Mackey explained. “‘How come you are paying this regional president this much, and I’m only making this much?’ I have to say, ‘because that person is more valuable. If you accomplish what this person has accomplished, I’ll pay you that, too.’”

Beyond making compensation data available to all employees, Whole Foods also has its managers post their store’s sales data each day and regional sales data each week. Once a month, Whole Foods sends each store a detailed report on profitability and sales at each of the chain’s locations. In fact, in the late 1990s the widespread availability of so much detailed financial data led the SEC to classify all of the company’s 6,500 employees as “insiders,” according to a 1996 story by Fast Company.

“Timmy, that only works at a big, great companies like Whole Foods!” Yeah, you’re probably right. It takes a strong, positive culture to handle this type of information being out in the open. It takes extremely good leadership to handle the challenges coming in from average and weak performers believing they should get what someone else is getting. It takes a great talent acquisition team to hire the right people with the maturity to work in an organization that has this much trust in their employees to handle such delicate information. It takes co-workers trusting one another, that each one is adding value to the corporation, and respecting the value each brings.

Meaningful Work Isn’t Just Saving Puppies

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Lately, I’ve been thinking a lot about what makes work truly meaningful. Many HR professionals believe that for employees to be truly engaged, they need to feel that their work is meaningful.

I agree with this idea.

However, some HR pros have misunderstood this concept. They’ve started pushing social causes onto employees, thinking that supporting these causes equals meaningful work.

Tom’s shoes are the best example. Each pair costs around $45, but the materials and labor probably only amount to about $5. While Tom’s donates a pair to a child in need for each one sold, they’re essentially sacrificing $5 of profit per pair. Can we really say this is meaningful work?

So, what’s my idea of meaningful work?

Meaningful work isn’t about saving puppies. It’s not about supporting causes. It’s about employees feeling that what they do every day contributes to the organization’s success. For many organizations, this has little to do with supporting specific causes—although it might for some.

The problem with equating meaningful work with causes is that everyone has their own causes they care about. If an organization defines helping the homeless as its cause, that’s great! But now, they need to find employees who also care about this cause to make work meaningful for everyone.

In HR, we sometimes make the concept of meaningful work too complicated. Instead, we should help leaders communicate better with their teams about how individual efforts impact the organization’s success. Meaningful work is about using your skills to contribute to your organization’s prosperity.

Sorry, we’re not saving puppies or planting trees here – but I promise it’s still going to be meaningful to us!

What it Really Means to Be a Partner

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In our little world, being a “partner” carries weight, right? But, serious question. Does anyone really know what it means?

I operate a staffing firm, where I end up working for free quite a bit. Staffing involves providing services up front, hoping to get paid when the right candidate is found. To succeed, you have to minimize the unpaid work as much as possible. I also speak and write in the TA and HR space, I do free work there too. A lot actually.

Often, I’m asked for “favors” – which translates to free work. Despite being called a “partnership,” it’s usually one-sided—I give, they take. I get it, though. Sometimes, giving something for free can lead to future benefits. It’s like a “loss-leader” strategy.

In my experience, this strategy succeeds about 20% of the time. People generally like helping when asked.

In real business partnerships, it’s similar. While you don’t want to work for free, you should always get something in return. Always.

For example, if you partner with a hiring manager, they should provide valuable feedback or help with networking. If they give nothing, it’s not a partnership—it’s a one-way street.

Genuine partnerships involve support, respect, and mutual benefit. Just calling yourself a partner isn’t enough—you have to act like one too.

Staying True to Your Game

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The saying “Stay true to the game” pops up all the time. It’s been around in sports and pop culture for ages. Basketball especially! (Side note: who do you have winning tonight?) Anyway, I feel like I keep hearing it more and more.

“The game” stands for your thing, whether it’s sales, accounting, basketball, you name it. For me, it’s recruiting. Whether third-party, corporate, or RPO, we’re all in the same boat.

Being true to recruiting is kind of subjective. What does it even mean?

If you zoom out from recruiting and think about staying true to something you’re passionate about, how do you do it? How do you make sure it’s a priority? What do you do to show you’re committed?

This way of thinking sets the stage for understanding what it means to stay true to recruiting.

Recruiting is my thing. To keep it real, I stick to a few key things:

  1. I soak up as much recruitment info as I can.
  2. I connect with top-notch recruiters.
  3. I swap stories and tips with fellow recruiters.
  4. I’m always looking for ways to improve my skills.
  5. I know that staying loyal to recruiting is a choice I make.

Staying true to recruiting means always aiming higher, personally and professionally.

Sure, it’s not always easy, but it’s about staying true to the game.

So, here’s the deal this Monday. Share what your thing is in the comments below. Then, let us know how you’re staying true to it this week. Go for it.

Improving Diversity in Your Engineering Team

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Struggling to diversify your technical hires? You’re not alone if most of these hires are men, but by now you probably know the value of having diverse teams. So, how can you attract and keep more female and minority engineers? It’s tough, but doable!

Many of our clients quietly express interest in hiring female or minority engineers. Some HR folks worry about appearing discriminatory, but actively seeking diversity is not only smart but legal too. Look at Etsy – they boosted female engineering hires by 500%. It’s not about the numbers alone; it’s about meaningful change. Etsy revamped their interview process to be fairer to women, resulting in more female engineers joining them.

Here are three practical steps you can take:

  1. Publicly Commit to Diversity: Don’t keep it a secret. Let everyone know you’re actively seeking to hire women and minorities – add it to your marketing, careers page, all of the above. Transparency matters.
  2. Maintain Standards: Don’t lower the bar for just diversity’s sake. Stick to your hiring standards while actively seeking diverse talent. They’re out there!
  3. Involve Female Leaders in Hiring: Representation counts. Have female leaders lead the hiring process for engineering roles. They can bring valuable insights and help attract top female talent.

Remember, fostering diversity takes time and effort. Start small, but start now. Your engineering team’s future depends on it!

Lessons from Past Jobs I’ve Had

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When I started college, HR wasn’t even on my radar. Was it on yours?

Here’s how it unfolded for me:

I got a degree in elementary education with dreams of shaping young minds. Teaching seemed like a fulfilling path, with the perks of summers off and being one of the few guys among a sea of female teachers. I was sold.

After a bit in education, I transitioned into sales and recruiting. I liked to talk – so these worked well for me. But, luckily, from here I stumbled into HR through a client who mentored me into it.

Here are five skills from those earlier jobs that helped me in HR:

  1. Confidence: Teaching taught me the importance of confidence. Kids are like sharks (kinda) – they can sense fear. Similarly, in HR, confidence is crucial when dealing with constant questioning and crazy situations.
  2. Positive Attitude: Positivity was my mantra in sales, and it serves me well in HR too. No one likes a negative Nancy. HR is often associated with negativity and maintaining a sunny outlook can make all the difference.
  3. Proactivity: Instead of waiting for problems to arise, I learned the value of being proactive. This way of thinking has been really helpful in HR. It’s all about being proactive and getting ahead of problems before they become big issues.
  4. Humility: Balancing confidence with humility is a fine line. In teaching, not keeping promises hurts your credibility. With the kids, with peers, everyone. Similarly, in HR, being humble builds trust and reliability, which are important for good relationships in the organization.
  5. Persuasion: Whether convincing students or candidates, persuasion is a skill I honed in previous roles. In HR, the ability to sell ideas and projects is paramount, whether it’s advocating for a new initiative or garnering support for organizational change.

These skills have not only helped me excel in HR but have also empowered me to effectively advocate for the tools and technology necessary to drive organizational success.

That’s my journey. What about yours? Which skills from your past experiences have proven indispensable in your HR career?

Let’s Kill Direct Deposit

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Remember the excitement of getting a birthday card and feeling a little cash fall out? I know we all felt it.

In the past, payday used to be the same. It was a big deal. You’d get your paycheck handed to you in person, maybe chat a bit with your boss or HR, and it felt good. If you’re too young to remember, just ask someone older than 30—they’ll fill you in.

Picture this: a physical piece of paper you’d take to the bank, sign, and walk out with cash. It was a whole event! But now, that tradition has pretty much vanished.

These paycheck deliveries did some very motivating things that we have now lost:

  1. The thrill of payday! Back in the day, as paychecks circulated, you could practically sense the excitement rippling through the workplace. Managers or HR reps would stroll around, engaging in light conversation, and offering cheerful remarks like, “Enjoy your weekend!” or “Don’t splurge it all at once!”—or, my personal favorite, “Can I borrow a buck?”
  2. Building bridges with leadership. Handing out paychecks compelled many leaders to step out and personally deliver earnings for the week. It created opportunities for them to talk with each team member and drop a couple of dad jokes asking if they’d like their paycheck with extra zeros this time around.
  3. A symbol of achievement. Holding that paycheck was like clutching a trophy. And everyone got one. It felt like tangible proof of your hard work and dedication. There’s something special about seeing, touching, and yes, even smelling the ink on that piece of paper—it’s a sentiment that resonates, especially for those of us who grew up in the ’70s.

The switch to direct deposit might be more efficient, but it’s lost some of the personal touch. No more Friday visits from HR, no more chats with coworkers, and no more physical evidence of your earnings.

Would you ever consider going back to handing out physical paychecks? I’m sold – show me the cash!

Driving Change

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What is the worst buying experience you’ve ever had?  For many, it’s buying a car.

Whether it’s brand-new or a used one, the process often sucks. It kicks off with the salesperson, who accompanies you on a test drive, bombarding you with small talk because (duh) they can’t trust you to drive alone, when all you want is to assess the car in peace. Then comes the excruciating negotiation dance between you, the salesperson, and their “sales manager,” dragging on for what feels like an eternity. And either way you feel like you’re getting a raw deal. It’s all set up to benefit the dealerships, not the buyers.

Recruiting can feel the same way for companies and job seekers. It’s uncomfortable, with both sides holding back information, or not asking certain questions. In the end, one side usually feels like they’ve won, while the other feels like they’ve missed out.

So, how can we change this?

It’s a tough question. If there were an easy answer, the car industry would’ve figured it out already. The problem is a lack of trust. Companies assume buyers don’t understand their need to turn a profit, so they play games with pricing. Similarly, recruiting tends to focus too much on skills and not enough on cultural fit. This leaves both parties unsatisfied in the long run.

Recruiting should transition from a one-sided sales pitch to a matchmaking service. Contrary to popular belief, I’m not just seeking the best talent—I’m after the best talent that aligns with our culture and can seamlessly integrate into our existing team. These may not always be one and the same. Yet, traditional recruiting focuses predominantly on skill matches. The hiring manager needs a Java Developer, so recruiting delivers one—but if there’s no cultural fit, both parties end up unhappy. The issue lies in the time-consuming and subjective nature of this approach, which gives HR departments palpitations.

While I don’t have a solution, I can’t wonder how recruiting might evolve if it took notes from Match.com rather than traditional job boards. Imagine a world where compatibility and cultural fit are most valued, where recruiting isn’t just about filling a position but forging meaningful connections between individuals and organizations. Give me Tinder For Recruiting, I don’t ask for much!