Category Archives: Culture

I identify as Age-fluid!

Posted on by
3

I would love to take credit for coming up with “Age-fluid,” but I’m stealing it from Chip Conley, who I saw speak at Transform a few weeks back. Chip was talking about age diversity and how only 14% of the F500 actually measure age diversity and how this is becoming a major issue in corporate America.

Now, if you would talk to my wife, she would tell you I’ve identified as “age-fluid” most of my life. I’m 53, but my humor is mostly that of a 12-year-old boy! Also, I refuse to believe that I still can’t do most of the stuff I could 20 years ago. While my body feels like it’s 80 some days, I still think I hang on the court with folks half my age.

For hundreds of years, we’ve known of this phenomenon where you have a mental age and a physical age. I’ve already said my “mental” age is way lower than my physical age, but it’s important to truly understand the impact this has on the diversity of our organizations. Because we also see the opposite. I’ve met many young people who were wise beyond their years and seemed to have an “old soul.”

Most organizations and hiring managers are biased toward those of a higher age. I don’t think that is shocking to anyone. Old people are still the ones we can be biased against, and no one thinks it’s wrong. We make jokes in meetings about someone’s advanced age all the time, and no one thinks anything of it. But in reality, this is no difference from someone making an old person’s joke than if they were making a similar joke against someone’s gender or ethnicity.

I actually love the concept of being Age-fluid.

If someone in our society can be gender-fluid and decide from day to day which gender they believe they are, then I can decide what age I believe I am. I mean there are advantages to every age. Being young is cool, but it also sucks because you don’t know what you don’t know. Being old can suck physically, but usually you’re also more confident in where you’re at in life. You know who you are and you’ve come to grips with it. Being a child is magical, but you don’t understand that.

Today I feel like I’m 36.

Why 36?

Hmmm…well, at 36, you can still feel great physically, but you also have enough time on this rock to have a bit of learning. I won’t call it wisdom, but you’ve made enough mistakes to mostly know how not to make them again. Doesn’t mean you won’t, but you know the path you’re going down and how it will most likely end.

At 36, you aren’t looking at the end yet. You also aren’t looking back at the “good old days.” You feel like you still have more life ahead of you, than behind you, and you’re still young enough to truly feel like you haven’t written the script for your life yet. You still have promise, and you’ve made a bunch of progress on where you want to go.

Yeah, today, I’m 36. I’m also about 12 for a few seconds at at time, depending on what memes my other 12-year-old friends are sending me!

What age do you want to identify as today and why? Hit me in the comments.

Welcome to the age of average

Posted on by
1

It seems like I keep having these Matrix-like experiences where I see the same thing repeatedly. The world has turned into a meme of an average housewife wearing their Lululemon crossbody fanny pack, Veja sneakers, or Ons (you pick), carrying your Stanley thermo cup, and driving your white SUV that looks like every other SUV.

We can make fun of this image because of how accurate it is. But really, we’ve all turned into this. My buddy KD makes fun of me for my propensity to buy shoes and clothes targeted to me on Instagram before he has the chance to buy them. IG knows if they target me, I’ll buy, and share with KD, who will cherry-pick the best buys after I try them!

If you look at sites like Pinterest, every kitchen looks the same. White cabinets, barn wood floors, and stainless steel appliances. The bedrooms all look the same. The bathrooms all look the same. Our houses, our vehicles, and our clothes all look the same. We have this desire to look like everyone else in every aspect of our lives. I’m no different.

This also extends to our professional lives.

I’ve been saying this for years, but employment branding professionals and agencies are basically just reproducing more of the same. There is very little differentiation from one employment brand to the next. Oh wait, you mean you are also an employer of choice?! How can that be!? You have great benefits, care about your employees, and are building an inclusive culture that values differences! As long as those differences match our differences, making us all the same.

I used to think the only unique employment brands were unicorn companies (Google, Tesla, etc.), but even those brands are all the same now.

We basically offer the same benefits, same work environment, same compensation, and same jobs. The only thing that actually might be unique is some micro-cultures hidden within the broader corporate culture, which is basically the same as almost every other culture. We offer average jobs, in average companies, for ordinary people. Yes, your people are ordinary because that’s exactly what you recruit. You definitely don’t recruit out-of-the-ordinary people. They would never make it through your hiring process!

By the way, I don’t have a problem with ordinary and average. We went through an entire generation who is desperate to think they’re unique butterflies, but by all of them being unique butterflies, it made them all average and ordinary. In the corporate world, we love the ordinary, and we hate outliers.

Generative AI will compound this issue, not make it better. ChatPGT and the like will push us further down the average and ordinary rabbit hole. Creatives will use AI to do their creative work, which will create the same thing repeatedly but faster. AI will learn what we like and produce more of it but in different colors and flavors. Original thought will become mass-produced thought.

How do we get out of the age of average?

Embrace the weirdos. Listen to the crazy ideas and actually try some of them. Tell your candidates and employees the truth. No, the real truth. Be willing to take some criticism over the stuff you tried that failed. As an employer, you are gaining nothing by being like everyone else. Be someone no one is. Some will hate you. Some will love you. Most won’t pay attention. Your goal as an employer isn’t to attract everyone. It’s only to attract the few folks who you truly want and who want you in return.

Does their crazy match your crazy?

We work so hard to try and hide our crazy. Then we are shocked when someone opts out of working for us and turns over. The best work cultures filter in and out with the same ferocity. If you welcome everyone into your work you’ll also be showing a lot of people the door at some point.

We Didn’t Train These Kids, Now We’re Going to Pay the Price!

Posted on by
Reply

Which kids? The GenZ’s? Nope, we didn’t train the Millennials! And now we’ll deal with the aftermath of a decade of undertraining and almost no development of an entire generation.

You see, for the past decade, money was basically free. Zero interest rates, and we all went around spending and hiring like the party was never going to end. Because of all this free money, no one really took the time to ensure anyone knew what they were doing. Lose $100M?! Oh well, here’s some more. Lose it faster next time!

You would think with all that free money, we could have over-trained the kids, but instead, we just paid them more and bought them dairy-free ice cream and cool hoodies. “Their training will be this startup experience, and it’s better than any formal training they’ll ever get.” In some ways, that is very true. In other ways, that’s the biggest lie we sold in the past decade.

While real-world experience is part of a great training program, free money is not. We’ve grown an entire generation of “leaders” who lack financial discipline. Most have no idea how to run a company that actually makes more revenue than it spends. This isn’t how the world runs long-term. You see, there’s this little thing successful companies call Net Income, which basically is the positive money you make from your revenue after you pay all your bills and taxes. I know. I know. All these old-school terms are boring and confusing! Profit. Revenue. Net Income. Taxes. Interest Rates.

Have you wondered why all these companies are bringing people back to the office?

No, it’s not because these bosses are old and hate you. Well, they might be old and hate you, but that’s not the reason!

It’s because the vast majority of you aren’t actually working hard enough. “Hard enough” is another old-school phrase meaning you’re work level and your pay level aren’t matching up. The old folks who sign the checks and all their financial data are telling them they need fewer of you working at home if you keep sucking.

By the way, you are right. The old folks failed you. They didn’t train you to be a productive worker. They didn’t train you to lead high-producing, effective teams. They didn’t train you to be fiscally responsible with corporate resources. Blame them if you want. They should own that.

Now they are leaving the workforce right at the beginning of the second recession you’ll see in your lifetime. The first one was when you were in college or just entering the workforce, and honestly, you acted all dramatic about how that impacted you, but it turned out pretty well for you. You entered the workforce and had a magical ten-year run where your salary and benefits seemed like monopoly money as compared to your parent’s first ten years in the workforce. Congratulations! It was an awesome time to be alive!

Now, you’ll be in charge. The GenXers are too few to take over. We have to rely on the Millennials to run the show, for the most part. It’s going to be a really hard lesson. It’s going to be painful for a lot of people. Recessions suck when you’re in the middle. That’s where the cuts hurt the worse. The folks on the upper side will weather the storm. The folks in the lower half will scrap by like they always do. They are used to life being hard. They were born into the hard, you are just visiting.

The best organizations and c-suites will double down quickly on training and educating their new leaders. Hard skills and soft skills, but mostly hard skills. We will mourn the layoff losses as unfair, but within a few years, we’ll come to realize that it was just the payoff of not understanding how to run our business. Call it a bad leader tax. Businesses weren’t meant to run on free money. Money has value, and those investing in your business expect a return in profit and net income, eventually, not user growth.

I’m not punching down on Millennials. They are a product of a decade of free money, and now we’ll deal with the aftermath. They just are going to be the ones responsible for cleaning up the mess.

How Can Organizations Succeed In a Multi-Channel Work Environment?

Posted on by
Reply

I’m keynoting the HRM Tech Asia conference in 2023, and as part of that, HRM Magazine did an interview with me for their Aug/Sept Magazine. The idea is we all want to offer flexibility. Our employees and candidates are demanding flexibility, but building a solid culture across all of these work environments is very complex!

Here’s some of what I had to say:

You can read the full article by clicking here!

What’s Your Beauty Premium at Your Remote Job?

Posted on by
2

If you know me, you know I love talking about beauty and attractiveness and the impact it has on work! We like to think that how you look has nothing to do with how you perform. Ugly people are told that from birth! “It doesn’t matter how you look, Timmy. You can still be great!”

Academically, that actually does prove out very well, in study after study. In fact, it’s kind of the opposite, and it might be the biggest thing no one talks about at work. This week the newest beauty study hit the street titled, “Student beauty and grades under in-person and remote teaching.”

Okay, I know you’re saying this says student, not employ, so it doesn’t count! Bare with me…

First, this is a legit study, not some vendor survey thing. This was done by a legit PhD at a legit university.

What does the study say?

  1. Both men and women have a beauty premium in terms of their performance. This means, that more beautiful you are in a university class, the more likely you are to be graded higher. (This is real!)
  2. With in-person classes, the beauty premium is the same for men and women. Basically, pretty boys and girls equally get an advantage in grading.
  3. With remote classes, the beauty premium only works for men!

Why does this matter to remote work?

If we know there is a beauty premium in human behavior when judging the performance of students, how hard is it really for us to believe our supervisors and managers also don’t have a beauty premium when it comes to determining work performance? I would argue that there is very little difference between the two judging activities.

This means as many of our jobs switch to remote, we now have an issue with women having their performance judged harsher than men when working in a remote environment because they will no longer get any beauty premium. Again, this only works with beautiful people. The ugly ones were already getting judged more harshly.

We love to believe that remote work favors females for a number of reasons. Saving time on the commute, easier to arrange care for kids and those they might be responsible for, etc. But now we have this issue!

The work beauty premium is real, and it’s not!

The beauty premium is measurable and has been proven in a number of studies. When judging people, we find it more difficult to judge pretty people harshly but easier to beat down ugly people. It’s not real because it’s totally an unconscious bias that even when we know it’s a problem, we ignore it and keep promoting pretty people over maybe higher performing people who aren’t as pretty.

I just find all of this so fascinating! Two-fold, one in that I’m not what any study would find as traditionally “beautiful” from the male standpoint, and that over a long period of time, centuries, genetically, this actually plays out across all cultures. While one culture might like light skin, tall, slender, and those people will have a beauty premium. Another culture might prefer dark, short, chubby people, and that beauty premium plays itself out.

I just need to find the one culture that likes gingers!

The 1 Thing You Have to Do to Fall In Love With Your Job!

Posted on by
Reply

Do you know what it felt like the last time you fell in love?

I mean, real love?

The kind of love where you talk 42 times per day, in between text and Facebook messages, and feel physical pain from being apart? Ok, maybe for some, it’s been a while, and you didn’t have the texts or Facebook!  But, you remember those times when you really didn’t think about anything else or even imagine not seeing the other person the next day, hell, the next hour. Falling “in” love is one of the best parts of love; it doesn’t last that long, and you never get it back.

I hear people all the time say, “I love my job,” and I never used to pay much attention; in fact, I’ve said it myself.  The reality is that I don’t love my job. I mean, I like it a whole lot, but I love my wife, I love my kids, and I love Diet Mt. Dew at 7 am on a Monday morning. The important things in life!  But my job?  I’m not sure about that one.  As an HR Pro, I’m supposed to work to get my employees to “love” their jobs.  Love.

Want to know the difference between like and love? The next time your significant other tells you, “I love you!” just say in return, “Yeah, I like you as well!” Then get ready for an argument!

Let me go all Dr. Phil on you for a second. Do you know why most relationships fail? No, it’s not cheating. No, it’s not the drugs and/or alcohol. No, it’s not money. No, it’s not that he stops caring. No, it’s not your parents. Ok, stop it. I’ll just tell you!

Relationships fail because expectations aren’t met.  It seems logical knowing what we know about how people fall in love and lose their minds.  Once that calms down, the real work begins.  So, if you expect love to be the love of the first 4-6 months of a relationship, you’re going to be disappointed a whole bunch over and over.

Jobs aren’t much different.

You get a new job, and it’s usually really good!  People listen to your opinion. You seem smarter. Hell, you seem better looking (primarily because people are sick of looking at their older co-workers). Everything seems better in a new job.  Then you have your one-year anniversary, and you come to find out you’re just like the other idiots you’re working with.

This is when falling in love with your job really begins. When you know about all the stuff, the company hid in the closet. The past employees they think are better and smarter than you, the good old days when they made more money, etc.  Now is when you have to put some work into making it work.

I see people all the time moving around to different employers and never seeming to be satisfied.  They’re searching. Not for a better job or a better company. They’re searching for that feeling that will last.  But it never will, not without them working for it.

The best love has to be worked for. Passion is easy and fleeting. Love is hard to sustain and has to be worked on, but it can last forever.

I’m back from London – What did I learn?

Posted on by
Reply

I was over in London during the 4th of July holiday. I hosted the DisruptHR London event and attended RecFest 2022. The weather was very un-London like in that it was amazing!

This was my third time in London and every time I learn a little more:

London –

  • Still the best mass transit system around. Nothing beats the Tube!
  • London is a better New York. Big city. Big city stuff to do. Smells wonderful and seems like a smaller city. Flowers everywhere. There’s so much to see.
  • Food is improving, but mainly that’s all the non-English food coming in.
  • Shopping is funny in London. So many people from different countries and middle east tourists love the gaudy logo brand clothing! The gaudier the better! They wait in line to get into the biggest brand name stores! Like, you never have to ask what they are wearing, you can read it clearly across their chest! The English, tend to not be so loud about their dress.
  • They still laugh at how much soda Americans drink, but that’s only because instead of drinking soda they drink the same amount of beer.
  • The English men dress exponentially way better than American men on average. Also, almost none of them wear shorts. I had folks comment on my “American” shorts, mostly that it was too cold for shorts. It was in the ’70s every day.
  • It’s one of the most diverse cities I’ve been to. You meet people from so many countries it’s unbelievable. And no one is complaining that England is trying to make the country their country. London is London, you came here, welcome to London. We’re going to stay being London, we hope you like it. If you don’t, you’re free to leave. That doesn’t mean they aren’t accepting and welcoming, they are. But they are also English, no matter your skin color or nationality.
  • I had drivers from six different countries – Afghanistan, Italy, South Africa, Iraq, Norway, and Croatia. Each one was excited to talk about America and all couldn’t wait to go back or go for the first time. They seemed truly excited. Also, unfortunately, most wanted to go to Las Vegas or New York. To them that’s America! This wasn’t normal driver chit-chat, these folks really wanted to talk about America and many had stories of them trying to get to America, but England was easier.

DisruptHR London –

  • Just an amazing group of HR professionals and speakers. The London HR crowd was so engaging.
  • We struggled to get 200 folks to sign up. Which is strange, but it’s really about advertising and marketing. Everyone who came raved about the event, but almost 100% said they had never heard of it. It felt like we hammered the marketing for eight straight weeks. Also, this was actually the 16th DisruptHR London, so it begs the question of who was coming to the first 16?!
  • If you’ve never done a 5-minute DisruptHR talk – as a speaker – it might be your greatest challenge! You must try one!

RecFest2022 –

  • 4,000+/- Recruiting professionals at an outdoor festival. Jamie Leonard, the founder of RecFest, hates when I call it the world’s largest Recruiting party, but it is! It’s also a festival and conference and it’s amazing.
  • It was a warm, sunny day, and I and like 50 other people had on our American shorts!
  • Word is, RecFest might be coming to America in 2022, but if you have a chance to go over to London for RecFest 2023, it’s a must-do!
  • People in the UK seem to love to queue (that’s standing in line, for Americans). When I arrived at the festival there were 1,000 people in the queue just waiting to get in! Eventually, they just opened the gates, then people went right back into the queue for coffee, food, and beer. I think the English just walk around looking to stand in a queue! That won’t work in America. Jamie and the crew will have to figure that out. If Americans stand in line for ten minutes, they’ll never come back!
  • There is nothing like this anywhere in the world! The RecFest folks truly have something special on their hands.

What is the Health Insurance Design Impact to Employer Paid Abortions?

Posted on by
3

Obviously, we had major news recently around abortion rights in America.

What I really want to talk about today is an amazingly quick response by organizations to immediately offer a new health benefit. Within hours of the announcement, we saw major employers come out publicly stating they would pay for the expense of their employees to obtain legal abortions if they could not get one in the state they lived and worked. Some employers also announced that they would pay for relocations for their employees to live in states with legal abortions.

All of this, just from a health benefit plan design perspective is quite remarkable!

Most employers can’t agree on offering smoking cessation programs for their employees or paying for gym memberships, but within hours, we are now paying for abortions. We have severely unhealthy obese employees, but we won’t pay for bariatric surgery. Organizations tend to move very slowly in making benefit design changes, and those changes tend to mostly be around cost/benefit.

Are we being “Inclusive” by offering an abortion benefit?

Again – I’m 100% in favor of a woman’s right to choose!

But we need to have a conversation about the hypocrisy of some of these decisions being made around this issue. This is what we do as professionals in HR. We discuss decisions we make as organizations, and how each decision tends to lead to other issues we can’t yet know what they might be.

So, we are now offering abortions as a health benefit. Why?

Let’s say we are willing to pay $5,000 dollars for our female employees to get an abortion. It definitely makes us sound like we are a very progressive employer! It’s interesting, though, that many of the employers who are willing to pay for your abortion are not willing to pay for your parental leave if you chose to keep your baby. They are unwilling to pay for childcare assistance after you have your baby.

Why is that?

Could it be, that not having children make you a more productive and less expensive to insure employee?

We must ask ourselves this question, if not only to ensure we are being inclusive in our insurance offerings to our female employees.

If you want to be “inclusive” you offer a woman a full choice. Yes, you can choose to have an abortion and we’ll support you! Yes, you can have the baby, and we will still support you! If you only choose one side, you are being exclusionary. Why?

Abortion as an employer-paid health benefit

There are benefits we pay as employers that have very little financial impact but make us look like we are an employer of choice. College Tuition reimbursement was always the biggest one. We offer you college tuition reimbursement knowing almost no one actually takes advantage of it. It’s one of the lowest-used benefits a company can offer! But, we feel great about ourselves when we market this out to candidates and employees.

Are abortion benefits the next college tuition benefit? You offer it up, knowing it makes you look like a progressive employer, but you know it really has very little financial impact. On the flip side, offering paid parental leave and childcare assistance, well, those benefits actually cost us real money, so no, we won’t offer those!

All women should be allowed to make their own choice with their bodies. Period. Employers are going to decide if they should help women with that decision. I think we, as HR leaders and professionals, should be advising our executives that having a “Choice” is about more than one option. Our benefit plans should support any choice a woman wants to make, not just one.

Abortion is health care. Having and caring for a child is health care. Organizations need to support all choices that a woman might want to make.

Being Fully Authentic Is The Worst Advice You Can Give Someone!

Posted on by
5

I went to the SHRM Annual Conference this past week. I bet there had to be six different sessions, all jammed packed, with speakers telling HR Pros to “Become their Authentic Selves”. Just typing that makes me throw up in my mouth a little.

I call this content, HR Lady Candy. You might think that is sexist but it’s just data. 80%+ of the SHRM audience is female. Those of us that speak at SHRM are building content for women. Viewing the packed rooms, HR Lady Candy sells and it sells well!

But, it’s awful advice!

If you are truly authentic and bring your whole self to work, you are bringing all of you and I’m just going to take an educated guess that there are parts of you better off left at home. Parts of you that you yourself aren’t extremely proud of at certain times. Yes, these parts are part of you, but just as I don’t walk around outside my house naked, there are certain things I don’t need others to see.

I don’t judge these speakers and their full rooms. It’s so good damn empowering to feel like you aren’t true to yourself and have someone on stage in a power position telling you to “just do it!” It’s freeing. You want to run out of that room and just let your freak flag fly! But usually, in reality, that freak flag isn’t the freeing and empowering tool you hoped it would be.

The vast majority of us in the world, need a good-paying job with good benefits. The vast majority of us want to work hard and get promoted. We want to be the best version of ourselves as much as we can. We want to be wanted by others and grow our relationships with like-minded people. “Like-minded” means how we think like most of the time. Not how we think in our worst and most vulnerable moments. No one wants to be judged in those moments. Yes, that is part of our true self, but it’s not the true self I want others to see.

But, that content isn’t very sexy. No one wants to go sit and watch a speaker say, “Just be more normal!” it’ll work out, on average, a ton better for your career!

Freak flag flyers are awesome. We celebrate them. It usually works out for about 1 out of 1,000. Are you willing to bet your career on a .01% chance of success? What if I said the freaks are successful 1 out of 5! Oh, 20% of the time they are successful. Will you stake your career on that? Doubtful, that’s still really risky!

We love to believe the SHRM HR Lady audience is super conservative. That tends to be the profile of HR professionals. This just might be why we are so attracted to the “live your true self” content. We like it because we know we’ll never really do it, but it feels so good to dream!

Are you “Rainbow Washing” your corporate logo for Pride Month?

Posted on by
Reply

I know you’ve seen this going on in June, but you might not have known what it was called. “Rainbow Washing” or “Pride Washing” is when a corporation turns its logo, for the month of June, from its traditional colors to rainbow colors to show its support of Pride Month.

Here are some examples:

Is there any harm in doing this?

My initial impression was “No”. I’ve got gay people in my life and for far too long most companies were scared to even acknowledge gay people were real, let alone show their support, so for me, this is an amazing time. We have billion-dollar corporations willing to come out publicly and state they support their gay employees and customers in a very public way.

But, we also have the bad marketing side of the world.

We have organizations that will Rainbow Wash their logo for June, to act like they are Prideful of their LGBTQ workforce and customers, but then do nothing else the rest of the year. Wait, how do you pronounce “Cinco De Mayo” or isn’t February the shortest of the months for Black History? I joke, this is classic in most organizations. We say we care, but we do the least amount to show we care.

The worst of this is when the organization says one thing, like, hey, look at our rainbow logo, but then goes and gives political donations to politicians who are actively working to reduce or eliminate gay rights. Yes, this is happening. This is far worse than those acting like they care but doing the minimum to increase sales. This is actively lying to employees and the public through behaviors and dollars working to support the other side.

Do you have to rainbow wash your logo to have Pride?

Nope. In fact, I’m sure the LGBTQ community would prefer you not wash your logo and just actually give a damn through your actions and funding of policies that support their community. But, doing those things and washing your logo is also awesome!

Signs and symbols of support shouldn’t be discounted. They are important. A corporation could be the biggest donor to gay rights but hide the fact they do it, that also isn’t great. “Pride” is about having pride for the LGBTQ community and showing your support in a public way that will show those who don’t support that you do and you’re not afraid to show it. Because for way too much of our history way too many were afraid to show their support.

Can Rainbow Washing go too far?

Well, maybe if it goes down the male genital route, you go too far!

This isn’t real, but it demonstrates how a brand can go over the edge with Pride!

Now, you might love the OG and be Gay, and I’m here for it! Everyone loves those breadsticks and salad!

Rainbow washing goes too far when you are doing it for promotion and marketing and not because you want to show Pride for the LGBTQ community. I know, for 100% fact, that some CMO and Revenue officers have had the discussion, “hey, what happens to our sales if we wash the logo? Oh, it’s up 7%! Should we keep it a rainbow for July!? No! That’s the American Flag washing logo, you idiot! Sales went up 8% last year with Red, White, and Blue!”

Rainbow wash your logo. Show support. Give to Gay Rights and Politicians who support Gay RIghts. Show your Pride!