Someone is Banking on You Being Lazy!

I work in an industry where I’ve been told for a decade technology is going to take my job. The staffing industry is half a trillion-dollar industry worldwide. The entire industry is built on us banking on the fact that someone in corporate TA is going to be lazy.

Ouch! That should sting a little!

So, I don’t really bank on you being lazy at my company. We do contract work so we are looking to fill contingent roles, not direct hire staffing, which is an industry almost completely built on lazy! For my staffing brothers and sisters out there, I hear you, I know you’re ‘just’ filling in when ‘capacity’ is an issue. (wink, head nod, wink)

There are other industries that bank you us being lazy. The entire diet industry! You’ve got overpriced awful foods, bars, shakes, workout gyms, at home gyms, etc. Because we won’t eat less and move more, because we are “lazy”, we pay a lot for that! Believe me, I pay my fair share! Just because I’m too lazy! Ugh, it’s embarrassing!

Direct hire staffing as an industry could be gone tomorrow if corporate TA just did what they were hired to do. You have an opening, you fill the opening. We aren’t trying to put a woman on the moon! This isn’t rocket science!

But, we don’t fill the opening. In fact, we do just about everything except filling the opening. We post the opening. We meet about the opening. We send whoever applies to the manager of the opening. We meet some more about candidate experience. We have another meeting about employment branding. One more meeting with the manager to see if anything has changed.

That doesn’t sound lazy, does it?

But, deflection of more difficult work is just another form of laziness.

My kid doesn’t want to go out in 90-degree heat and mow the lawn. It’s a hard, hot job. So, they come up with ‘alternative’ work that they have to do that just happens to be inside in the air conditioning.

As TA Leaders, we have to understand how are others are banking on us being lazy, and then make adjustments to stop lazy. So, how do you do that?

Well, I wrote an entire book on the subject – The Talent Fix – you can buy it here – but until you can get it, here are some tips:

  1. Have clearly defined measurable activity goals set for each member of your TA team.
  2. Make those measures transparent so everyone can see them every day.
  3. Have performance conversations immediately when measures aren’t met.
  4. Course correct as measures need to be adjusted to meet the needs of the business.
  5. Rinse, repeat.

1 -5 above is like page 37 of the book. So, you can imagine what the rest of the 200+ pages will be like! 😉

If you follow the five steps above about half of your team will quit in 90 days. That’s a good thing, those idiots didn’t want to recruit, to begin with, they just wanted that fat corporate check and Taco Tuesdays. They were being lazy and it was costing your corporate bottom line.

The talent acquisition function is not a charity case. I think in the history of HR we’ve done some corporate charity where we let people keep collecting money even though they were costing us money. They weren’t giving back the value we needed for what we were paying. Great leaders stop this from happening.

Great leaders understand that there are people in the world that are banking on us being lazy.

The Worst Hire You’ll Ever Make!

A crazy thing happens almost every day in professional sports, and it’s the one thing that separates great teams from the pack. Talent selection will make or break a team’s success and in professional sports, it’s about getting the right talent for the right price.

The problem with most professional sports teams, regardless of the sport, is they continually try to improve their roster incrementally. “Oh, let’s pick up Pitcher A because he’s a little better than Pitcher B”.

Great Pitcher A is better than Pitcher B, but did Pitcher A truly solve the issue you have?

That’s the real issue!

The worst hire you can ever make is one that doesn’t solve your problem but just make it a little better. “We suck at sales, let’s hire Tim, he’s not great, but he’s better than Bob.” Wonderful, now you only slightly suck less at sales!

Never make a hire that doesn’t solve your problem completely that you are having in that specific position. Upgrading doesn’t always fix problems, and many times it actually continues your main problem longer instead of fixing it completely.

We have this belief that all we need to do is continue to get a little better each day, each week, each month until we eventually have fixed it. The problem is that this isn’t how most problems are actually solved, by getting a little bit better over time. Most problems are fixed by implementing one solution that solves the problem.

It’s basically this crappy failure paradox we continue to get sold by seemingly everyone with a platform. “Just keep failing and eventually you’ll find success!” Which is complete and utter bullshit, but we LOVE hearing this!

In hiring, you can’t keep failing and find success. You will actually find failure even faster and be out of business. In hiring, it’s critical you find success and hire the right people who will solve your problem the first time, not just make you a little better.

Another great example of this is in the NFL. It’s critical in the NFL that you have a great quarterback, but they’re extremely hard to find. So, if you don’t have an elite quarterback, most teams will continue to try and upgrade with average quarterbacks.

The better advice is to work with what you have and make it the best you can until you get the opportunity to hire, or draft, that one great quarterback that can truly change your franchise. Constant change and churn, just to get a little better, is slowly killing your organization.

Make great hires. Organizational change hires. Individuals who have the ability to make things right. Too often, and we’ve all been there, we make hires that feel safe, knowing they won’t hurt us, but they probably won’t help us much either. Those are the worst hires you can make.

Interview Pro Tips: The “You” Show!

A bunch of folks have been doing some work at home or furloughed at home, or some laid off at home over the past few months. Depending on your situation I’ve been hearing more and more from people who are out interviewing for the first time in a long time and looking for advice.

JDP did a survey recently and found out that the average candidate preps for 7 hours to prepare for an interview! I’m not sure I buy into that piece of data, it seems like there might be a bit of exaggeration going on from candidates who want to make you believe they actually did way more than they actually do.

Let’s be honest, you looking at a companies website and reading reviews on Glassdoor doesn’t take you seven hours. It probably takes you about 30 minutes, and I would bet my career on the fact that is about 99% prep that happens for most candidates.

How should you prepare for an interview? 

There are two types of candidates I see in an interview. The first type just lets the interview happen to them. They basically react. I’m here, you have questions, let’s see how this turns out.

The second type of candidate, which is much rarer, come prepared to put on a show. I’ll call it the “You” Show! This candidate comes in and has prepared to show you why they are the person for this position. They risk that you might be the type of person who won’t like this, but more times than not I find leaders are actually impressed by these candidates.

What does the “You” Show script include?

It starts off with an introduction that includes a good story that will instantly get those in the room on your side. It might be funny, might be inspirational, but it was definitely planned and prepared. Anywhere from three to five minutes of this is who I am and why I’m unique, and why you should like me.

The You Show candidates have also prepped by doing research on those who will interview them. They probably know more about the people interviewing them, then the people interviewing know about you as the candidate. They’ll stalk your LinkedIn profile, your social footprint, Google name search, people from my school who work there, etc. I want to know my audience if I’m putting on a show, so I at least have a chance to producing a show they’ll like.

If I have one hour, planned, for the interview, I want them to hear 55 minutes of me, and very little from them. I want them leaving that room, call, video conference being wowed! Being of the mindset that we really don’t need to interview any longer, since we just found the person.

The “You” Show is probably an exaggeration of your true self. Kind of like, “Hey, this is the best me” and while I might not be this person every minute of every day, when you get the best of me, this is what you can expect. The “You” Show is high-energy, fully caffeinated, I’m going to energize you and when I leave you’ll feel better about yourself.

As you get ready for your next interview ask yourself if you would want to watch you do that interview. If your answer is “no”, it will probably be “no” from those interviewing you as well.

Ugh! Being an Inclusive Employer is a Lot of Work!

It seems like being an ‘inclusive’ employer would be super easy! You just accept everyone! Can’t we all just get along!?

The reality is, being an inclusive employer is hard, because being inclusive isn’t about accepting everyone. What!? Oh, great, Tim has finally lost his mind, buckle-up!

I wrote a post about Jeff Bezos’s annual letter and how he lays out a great framework for how organizations and leaders should management performance. Many people liked the post, but there was also a strong reaction from a lot of people who hate Amazon’s culture.

They hear and read media accounts of Amazon being a bad place to work. About Amazon’s hard-charging, work a ton of hours, you don’t have a great work-life balance, etc. Some people go to work for Amazon and tell themselves during the interview process that “yeah, I’ve heard the stories, but I’m different, I want this, I want to be a part of a giant brand like Amazon, I can handle it because it’s a great step in my career.”

That’s when they find out they actually lack self-insight and they should never listen to their inner voice because it lies to them!

So, what does this have to do with ‘inclusion’?

If you truly believe in inclusion, you then believe that Amazon is a great place to work, for those who desire that type of culture. It might not be a culture you would ever choose to work. Amazon actually likes the people that self-select out! It makes their job easier because they don’t want you anyway!

If you stand up and shout Amazon is an awful employer, you don’t understand inclusion. No one forces you to got to work at Amazon, and Amazon does not hide who they are. In fact, Amazon might actually be the best company on the planet to show exactly who they are as an employer and what you’re signing up for if you decide to go to work there.

Amazon is giant and the vast majority of its employees love working for them. Those employees thrive in that environment. It’s what they were looking for. It’s how they are wired. If you put them into another what you might consider, ’employee-friendly’ environment, they would hate it and fail.

Inclusion is hard because it forces you to think in a way that theoretically every environment is potentially a good fit for the right person. We struggle because in our minds something that is opposite of what we want must be bad. Because it’s so hard for us to even consider someone else might actually love an environment we hate.

Being an ‘inclusive’ employer is about accepting all types of people (race, gender, religion, etc.), but it’s also about only accepting all of those people who actually fit the culture you have established. That’s the hard part! Amazon accepts everyone, but you better be ready to go a thousand miles an hour and never stop.

Being an inclusive employer is hard because if it’s done right, it’s not just about being an accepting employer of all, it’s about being accepting and then only picking those candidates who actually fit your culture. The outcome can be awesome. The work to get there can be overwhelming. And if done incorrectly you go from being inclusive to exclusive.

The Fight Club Recruiting Rules!

Great talent and great hiring are about getting the best candidates to respond to your messaging. It’s our reality as talent acquisition professionals that we have candidates who apply to our jobs, some of whom might be great. We also have to go out and find great talent and find ways to get them to respond to our overtures.

It’s the number one job of every talent acquisition professional. I would argue it might be the only job of talent acquisition. Get great talent to interact with you!

The first rule of Fight Recruiting Club is you need to get candidates to respond!

The second rule of Recruiting Club is you need to keep trying to get talent to respond to you until they actually respond. Wait a second, Tim! You mean we have to reach out to a candidate more than once!? I mean, if they don’t respond to me after my first outreach, that’s their loss! No, it’s your loss! You need that talent!

The third rule of Recruiting Club is you need to interact with candidates in themedium they are most comfortable with. I like it when you text me, most people do. It gets a high response rate. Some folks like email, phone calls, Facebook messenger, handwritten notes, etc. Find all the mediums the candidate likes, not your favorite!

The fourth rule of Recruiting Club is it’s not about you. It’s about them! “I’ve got a great career opportunity for you!” How do you know what I want? Stop assuming you know what I want when you don’t. How about you first to get to know me a little. I mean, you don’t ask someone to marry you on the first date!

The fifth rule of Recruiting Club is….(there are ten in total, click through to the rest of my post over on Saba’s Blog)

The Weekly Dose: @Fountain_Inc – Hourly Recruiting Reimagined

Today on The Weekly Dose I take a look at the hourly recruiting technology, Fountain. Fountain is a technology designed to make high volume hourly hiring more efficient, easier, with higher quality.

The reality is most HCM-based Applicant Tracking Systems are not designed for high volume hourly. They are designed mostly to process requisitions for a salaried workforce. Candidates who will sit at a desktop and be willing to jump through hoops and take a bunch of time following each step.

Hourly workers, the vast majority who will only access the internet via their mobile device, will not jump through a bunch of hoops and have the patients to follow a long process. Thus, most organizations that have a high volume hourly hiring component tend to find a workaround to their ATS or go out and find technology, like Fountain, that can fix their hourly hiring inefficiencies while still getting the data they need into their HCM for onboarding and payroll.

What I like about Fountain:

  • A mobile-based hiring process that makes it super easy and quick for an hourly candidate to apply and show interest. We don’t want a system that eliminates or discourages candidates to apply, we want them all to apply, and then let the technology screen and sort the best ones for us, which is what Fountain does.
  • Built-in programmatic like functionality that allows you the TA team to boost specific jobs that aren’t having the candidate flow they need to meet your recruiting plan goals.
  • Candidate communication via email and SMS, ability to communicate with groups of candidates at once through the entire process right from the platform.
  • Fountain can automatically begin video screening candidates as they match certain criteria you need for each position, reducing time to fill dramatically.
  • Simple Collaboration between applicant and hiring managers as many organizations with multi-locations have on-the-ground managers who do their own hourly hiring. So, great for franchise-type environments as well.
  • Fully integrates with your HRIS and Payroll for easy onboarding of hourly hires all within the same recruiting process flow.

Why do I need a system just for hiring hourly workers? 

That’s the big question, right? Quite frankly, you wouldn’t if the ATS you had was designed to actually be a benefit to you for high volume hourly hiring, but most are not. While they will say they are mobile-optimized, they are not built mobile-first. They were not built to have someone apply in a minute or less, verse twenty to thirty minutes.

Hourly workers have shown they are unwilling to “register” with your ATS before applying, and then click from screen to screen in what seems to be an endless maze of a process. They want to pick up their phone, show you they are interested, and almost instantly see if you have an interest or not. If you don’t have that, they’ll go apply to someone else that will. Speed, in mass-volume hourly hiring, is critical!

I recently witnessed an hourly worker apply, get screened, and have an offer of employment in 18 minutes! This hourly candidate had a job in 18 minutes! Why do you need a stand-alone hourly hiring platform? Because your competition is getting the best talent before you even see them.

Fountain is definitely worth a demo. It’s amazing to see how fast a recruiting process can work when you have the right technology in place. It’s all about getting high quality, fast, and Fountain delivers.

4 Tips for Hiring Candidates with Grit!

In our ever-constant struggle to find the secret sauce of finding the best talent, many organizations are looking to hire candidates who have grit. What the heck is grit? Candidates who have grit tend to have better resolve, tenacity, and endurance.

Ultimately, executives are looking for employees who will get after it and get stuff done. Employees who aren’t waiting around to be told what to do, but those who will find out what it is we should be doing and go make it happen. Grit.

In tough economic times, our organizations need more employees with grit!

It seems so easy until you sit down in front of a candidate and try and figure out if the person actually has grit or not! You take a look at that guy from 127 Hours, the one who cut his own arm off to save his life. That’s easy, he has grit! Susy, the gal sitting across from you, who went to a great state school, and worked at a Fortune 500 company for five years, it’s hard to tell if she has grit or not!

I haven’t found a grit test on the market, so we get back to being really good at questioning and interviewing to raise our odds we’ll make the right choices of those with grit over those who tell us they have grit but really don’t!

When questioning candidates about their grit, focus on these four things:

  1. Passion. People with grit are passionate about something. I always feel that if someone has passion it’s way easier to get them to be passionate about my business and my industry. If they don’t have a true passion for anything, it’s hard to get them passionate about my organization.
  1. Doer. When they tell you what they’re passionate about, are they backing it up by actually doing something with it? I can’t tell you how many times I’ll ask someone what their passion is and then ask them how they’re pursuing their passion and they’ve done nothing!
  1. What matters to them. Different from a passion that you need to find out what matters to these people in a work setting. Candidates with grit will answer this precisely and quickly. Others will search for an answer and feel you out for what you’re looking for. I want a workplace that allows me to… the rest doesn’t matter, they know, many have no idea.
  1. Hope. To have grit, to be able to keep going when the going gets tough, you must have hope that things will work out. The glass might be half full or half empty, it doesn’t matter, because if I have a glass, I’ll find something to put in it!

I’ve said this often, but I believe individuals can acquire grit by going through bad work situations. We tend to want to hire perfect unscarred candidates from the best brands who haven’t had to show if they have grit or not.

I love those candidates with battle wounds and scars from companies that were falling apart, but didn’t. I know those people had to have grit to make it out alive!  I want those employees by my side when we go to battle.

 

Misery May Love Company, But Bitterness Recruits It!

Want great employees? Hire great recruiters, who love your company and love recruiting!

Yeah but Tim we really aren’t hiring anyone right now. I hear you, but let’s take a look at the long view for a second. Right now, you’re running lean. Every single employee you have, and every single new employee you hire, but be really strong, or you are going to be hurting.

During the most recent ten year run of good fortune that most organizations have had, we’ve made some really crappy recruiter hires. Recruiters who don’t really like recruiting and most of them don’t even like working for you. They are miserable. Miserable, but need a job, so they aren’t going anywhere.

Sometimes you need to give someone a gift. If they are miserable working for you as a recruiter, they will recruit other miserable people.

On the opposite side, people who love your organization make the best recruiters even if they have never recruited before. That doesn’t mean run out and make those who love your company recruiters! That might actually make them miserable! It’s the balance of loving your org and loving to recruit which is the secret sauce!

I keep hearing about organizations that are letting go of their recruiters because they don’t have any need for hiring. When I hear that I want to ask the CEO of that organization if 100% of the current employees they have are “A” players, great employees? Of course, she will say, well, no, not 100%.

Then you have some hiring to do. You have some upgrading to do. You need great recruiters. Recruiters who love hunting. Finding the best. Finding noticeably better talent. The best organizations are doing this right now. Average organizations are cutting really strong recruiters.

So, be better! 

The time to invest is when you can get the best deal on a commodity. Great talent is devalued at this current moment. HR and TA leaders should be going to their executive teams with a talent plan that says this is how we will become world-class on the backside of this pandemic!

In fact, Heads of TA should be cherry-picking great recruiters at this very moment! You give out a few gifts to those people working for you as recruiters who are miserable and you hire recruiters who love to recruit and happen to be very good at it!

Invest now in who you want to become, it’s never been cheaper. You won’t have this chance again for a very long time. The old adage is it takes money to make money. Well, right now, it takes a lot less money to make money!

 

 

#CoronaDiaries – Talent Acquisition Great Recession Mistakes We’re About to Make Again!

Hey gang! I’m out in St. George, UT for a couple of weeks and still bringing you another edition of the popular video series Corona Diaries!

During the Great Recession, we had many business struggles that most of us are going through right now during the pandemic. We did what we thought was right and in hindsight, we learned so much about some things we didn’t do very well.

If you are from St. George or visited, let me know some inside tips! Where’re the best places to eat? What do I need to see for sure? Hit me in the comments!

The New Normal for Hiring Hourly Employees!

Not many of us are actually doing a ton of hiring right now. How do I know? There are 25 million people who applied for unemployment! That means there’s probably another 75 million that are currently under-employed or utilized.

This means that when we all get back to the ‘new normal’ of working, a bunch of stuff is going to change! How we attract, select, onboard, etc. can not be the same as what we did only sixty to ninety days ago.

Hourly hiring has always been a very “hands-on” endeavor and we must change that! My good friend and Recruiting Expert, Madeline Laurano has done a major research project looking specifically at hourly hiring. I’ve been spending time interviewing TA and HR leaders on the changes they are planning moving forward, and we are going to share with you all of those ideas and strategies!

Join us for a free Webinar on Tuesday, May 12th at 1pm EST: The New Normal for Hourly Hiring: 5 Strategies TA Leaders Must Consider Moving Forward! 

I’m so excited to have this conversation and share the information that Madeline and I have found! It’s always a great time just talking shop with her, and this is a topic we are both passionate about.

Thank you to the great folks over at Get.Fountain.com for sponsoring this and allowing us to present this information. Fountain is an easy to use Hiring Software trusted by the world’s leading companies. Source, screen, and onboard your hourly workers, giving them a great experience without all of the physical high-touch!

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