T3 – @GlintInc – Introducing Narrative Intelligence

Last week I had this idea about how A.I.’s real value would be in HR and not in Recruiting. Most A.I. technology right now in the market is focused on TA and it’s easy to see the productivity and efficiency gains from A.I. in the TA space. It’s not as to see the same advantages in HR, but my theory is, very soon, we’ll see the advantages as A.I.

It’s not as to see the same advantages in HR, but my theory is, very soon, we’ll see the advantages of A.I. using Natural Language Processing (NLP) in analyzing your employee’s unstructured communication data. What?! Big brother will start listening to everything being said and then give you predictions on what might happen, and what you should probably do about it.

After I wrote that post the folks at Glint saw it and send a message saying, “Hey, we’re basically doing that now with Narrative Intelligence!” If you don’t know Glint, they are an enterprise level (1,000 employees and above) People Success Platform. Basically, Glint’s technology helps organizations drive higher levels of employee engagement through prescriptive analytics.

Ton’s of Reader’s Digest Word Power words in today’s post. “Prescriptive Analytics” = giving you advice on next steps based on what the data is telling you will probably happen. So, engagement is trending lower in your sales team, here is an action plan for the Sales Manager to do to help turn that trend around. Pretty cool stuff. Not only does Glint help you raise engagement, but they are also helping you develop your managers into better leaders.

The real reason for today’s post was to talk about Glint’s Narrative Intelligence which is a new product in their platform. Narrative Intelligence basically pulls the ‘real’ story out of what’s going on in your organization by analyzing the unstructured data comments from your employee surveys. This comment data gives you a much richer picture of what truly is going in your organization.

Glint’s NI then takes this unstructured data and puts it through their natural language processing engine, specifically designed for employee feedback data, and presents you with this awesome story around what your employees are actually talking about. From this data, you can then begin to write that next chapter of the story, whereas in most organizations now, we just wait around to see what happens in the next episode!

What I really like about Glint’s technology is it’s one more example of how technology is helping HR shape itself into a strategic partner of our organizations. To know what’s happening in your organization is one level. To link what’s happening to specific actions that will have a positive impact is strategic. It’s what our leaders have wanted from HR forever and it’s now a reality.

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – just send me a note – timsackett@comcast.net

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