If your sitting in your HR office right now reading this, about to create some new HR stuff – stop – your wasting our time (and by “our” I mean all of us employees in the organization). “Wow – look who woke up on the wrong side of the week!”
It’s not that I don’t think being creative is important – it’s Hugely important. Being creative in HR just isn’t important. I know you think it is – that’s because you want to be creative – so you make yourself believe that’s important. But the reality is – anything you can do – I can do better. No, not because I’m better than you – I mean I probably am – but that isn’t the point. I can do it better because – all I’m going to do is take what you’ve already done – and make it better.
In fact I’ll do a few more things while working on improving your thing:
1. I’ll make it cheaper
2. I’ll make it more simple to use
3. I’ll make it fun to do
See – stop being creative – and just start making things better.
From an article in Fast Company:
The line between becoming a pioneer and a “me-too” flop can be unclear when you’re in the weeds of development. Uncertainty is an easier destination to arrive at than confidence, especially when the truth is, there’s no such thing as making anything that’s really new. Everything is an evolution of something else. But you can make something better. When in doubt, ask yourself if you’d use your new product instead of the market leader’s. If the answer is yes, keep going. If it’s no, then stop and rethink.
This obviously talks about products – but services and what we offer in HR are very similar. Is what you’re doing in HR better than what your competition is doing in HR? If yes, carry on. If no, make it better. It isn’t hard – it will take some hard work – but it’s not mentally challenging. When I see people unwilling to make their HR Shops better – I know one of two things are at play: 1. They’ve given up on the organization, and they need to go, or 2. They are fundamentally lazy, and need to go. It’s a painful truth most leaders just don’t want to realize.
Just make it better.
Amen, Tim. Amen. Creating value is about making things simpler, easier, better, quicker, or more effective for the customer. If it’s not solving our customer’s problems – and solving them better than the other options – it’s time to seriously re-evaluate why we’re doing it. Unfortunately, bad HR doesn’t get that: 1) HR has customers; and 2) it’s all about customer service.