Category Archives: Communication

WANTED! People who aren’t stupid

Posted on by
42

I’m looking to hire an additional Recruiter for my team – business is brisk, we are growing, blah, blah, blah.  We’ve been in business 31 years, profitable all 31 years.  Part of that profitability is we don’t overpay for talent.  That is a good way of saying, we’ve been very good at hiring entry level college kids and turning them into very good recruiters.  Basically, I have some upfront investment into teaching them the trade and that investment pays off in the long run.

I hear that there are millions of people out of work.  What I don’t see are people who actually want to work to get paid.  I wrote a job description, qualifications, etc. and put it up on one of the Big Job Boards to see what I would get – see below:

Here’s the JD:

Technical Recruiter:
What the heck is a Technical Recruiter?  We find great talent for our client companies.  You need to be part private investigator, part blood hound and part jealous girlfriend – basically you will be using the training we give you to get out and find Rock Stars – the best of the best – in the fields of engineering and Information Technology.

You spend a lot of time on the phone and on the internet tracking down and networking to find these types of folks.  Then once you find them – you put them through the 3rd Degree on why they might be good enough to get passed onto to our client.  It’s a fast pace environment and every day you never know what you’re going to run into.

Why this might be for you?
1. You’re smart (i.e., you have a Bachelor’s Degree – no a real bachelor’s degree, not one out of the back of an airline magazine)

2. You’re are self motivated (Look, we don’t want to babysit you, we’re busy – you need to be able to push yourself)

3. You can take rejection (Recruiting isn’t easy – you spend all day tracking down the perfect candidate and they tell you to take a hike – that’s life – time to put on the big boy/big girl pants)

4. You’re a networker (this means you have probably have more than 1000 Facebook/Instagram/Twitter Friends combined – and most actually know who you are and haven’t blocked you)

Requirements

Ok, Let’s recap – here’s what you need to work here:

1. Smarts – Bachelor’s Degree

2. Motivation – I want to be successful, and willing to do more than show up and wait for someone to give me a trophy

3. Business Sense – we negotiate and sell all day – that’s the real world.  We sell people on why they should want to go to work for a company, and we sell the company on why they need the person we have. It’s fun!

4. Guts.  Yeah, that’s right – you’re going to have to pick up the phone and talk to real people that you don’t know – scary right – you mean I just can’t text them? No.

This is a Big Girl job – business cards, your own phone extension, 1 hour lunch breaks. Welcome to the show.  We expect that you’ll actually work.

If you send me your resume and you don’t have all the stuff above – we might ridicule you publicly on our blog.  The End.

********************************************

Seems pretty straight-forward right?  You need to be out going and have a BACHELOR’s Degree – and probably a sense of humor.  If you don’t have that, don’t send me a resume.

Guess what I got from my Ad?

19 responses with Resume.  Of the 19 – 6 had a bachelors degree (No, having 82 credits towards a Bachelor’s degree does not constitute you having a bachelor’s degree).  6 were female, 13 were male – 4 out of 6 females met the requirement, which tells me Females are less stupid than males.  One female was currently a Licensed Attorney with her JD – which tells me all I need to know about that profession right now.

We don’t have a jobs problem in this country.  We have a candidate problem.  People are mostly stupid.  Employers don’t want to hire stupid people.

So, I’ll ask you – my overly smart and snarky readers – Was I clear enough on my Job Descriptions and Qualifications on what I was looking for?

Employment Branding – I love the brochure

Posted on by
Reply

I have a feeling that Employment Branding has jumped the shark.  This probably happened around the same time we stopped really caring about what our employment brand truly was, and we started designing the brochure about what we wished our employment brand was – and started selling the “idea” as the “brand”.  When it isn’t.

I’m a true believer in HR Pros having Marketing Chops – I’m no a true believer in HR trying to be marketing.  Marketing sells the “idea” of your organizations product or service – not the reality.  No one wants to buy reality – they want to buy the dream, the vision.  That’s why we have marketing.  They sell the crap that no one would buy if they really knew what they were buying – there’s a reason your sales and marketing folks get paid more than you – besides the fact they’re better looking.

We buy the brochure.  It’s pretty, the sun is always shining, the people are always smiling and there is a perfect ratio of white, black, male, female, wheelchairs and tattoos – and everyone is pretty. We buy the idea.

I think this is where employment branding went to die.  It just walked out and laid down next to authenticity and closed it’s eyes.

I guess I need to go back and sit down next to the coffee breath, pit stained, loud mouth, but he writes good code, reality. He’s annoying, but I can count on him to do good work – plus he’s loyal.  It’s not much of a brand – but it’s the truth…

 

(this all makes me think of the Jay-Z song Forever Young:

So we live a life like a video
When the sun is always out and you never get old
and the champagne’s always cold
and the music is always good
and the pretty girls just happen to stop by in the hood
and they hop their pretty ass up on the hood of dat pretty ass car
without a wrinkle in today
cuz there is no tomorrow
just some picture perfect day
to last a whole lifetime
and it never ends
cos all we have to do is hit rewind)

3 Steps To Getting Stuff Done

Posted on by
2

There are times when I struggle to get things done.  I’m a really good starter of things – I love starting things.  I can always see how I want it finished (a little shout out to Covey – Begin with the end in mind).  But like most things you start, eventually things get bogged down, and getting them over the finish line can be hard.  It’s probably why most projects fail, it gets tough, so we stop and move onto the beginning of something else – because that’s fun and exciting.  I’ve learned this about myself over the years and I do two things to help myself. First – I surround myself with people who have great resolve to getting things done, the type of folks who don’t sleep well at night because they know there was that one glass left in the sink, and they should really get up and put in away.  I love those folks – they aren’t me – I hire them ever time I get the chance.  I even married one of those types – she makes me better!  Second – I force myself to not start something new, until I finish what I’ve already started.  This can be annoying, I’m sure, for those around me because sometimes projects have to go on hold – while you wait for feedback, or other resources, etc.  This makes me antsy – I like to get things finished!

I was re-introduced recently to a quote from the novel Alice in Wonderland that I think really puts in perspective what it takes to get something done.  The quote is from the King of Hearts and it is quite simply:

“Begin at the beginning and go on till you come to the end: then stop.”

Your 3 Steps:

1. Begin

2. Go till the end

3. Stop

We make it much harder than that – but it really isn’t.  I like simple stuff – it fits into my mind quite well.  It might be the best advice I’ve gotten in a really long time.  I don’t need pre-planning, or post project assessments, or update meetings, or budget reviews, etc.

Naive?  Probably.  But, sometimes you just need to Begin, go to you come to the end: then stop.

 

58% of College Students Are Willing to Lie

Posted on by
1

According to a recent study by NetImpact – What Workers Want in 2012 58% of College Students (1,726 total in the study) would take a 15% pay cut to work for an organization who’s values matched their own.  In another study, I’m willing to coach the Los Angles Lakers for less than half what they are paying their current coach (1 total in this study)!

These studies are silly – it’s hypothetical, college kids still believe in things – like fairness and equal opportunity and you’ll always be able to drink 12 beers and get up the next morning and run 3 miles.  Let’s wait for all 1,726 college students who took the study to get a job and then 5 years from now when they are employed we’ll go to them and force them to make a choice –

1. You keep your current salary and stay with your current job

2. You take a 15% pay cut and move to Employer A which happens to have the same values as you, under the current leadership team

I will bet my entire life savings that less than 58% of those people would choose to leave their current employers (no matter what job they have) and take a 15% pay cut!  In fact I would be fairly confident to say only about 10% would take us up on our offer, and they were already looking or getting pushed out. So, what does the study really say? That college students being asked silly hypothetical questions for a study about how they will act in the future, are willing to lie.

Why do I think these studies are silly?  Because solid, well meaning, HR Pros will go out and start recruiting folks to their organization who have the same values that “they” have.  “They” being the key word.  Who is “they”?  Well, Tim, we went to our leadership and our managers and our employees and we did value assessment and we found that 73% of our folks valued honesty and integrity over 67% that valued hard work and a fun work place.  Oh, you’ve got it figured out…

Here’s what I’m thinking – values are hard to hire – but you think they aren’t.  I can hire for skills, I can hire for past performance, etc. When it comes to values and morals, I’m really throwing myself down the rabbit hole.  Hiring for values and morals puts the selectors values and morals into play way too much.  If Peggy is your main screener – you better damn hope Peggy shares the exact values and morals you’re trying to hire for – or you’re going to be in for a surprise down the road.

I’m not saying don’t do it – I’m saying you better weight it appropriately with some other criteria.  I seem to be in the minority who still believes having the fire power to do the job, and some past performance to back it up, is still fairly important when selecting candidates. And if Humility doesn’t seem to be a part of their value chain, I think I might be able to work around that – if they can perform!

4 Annoying Ways To Follow Up After An Interview

Posted on by
8

Jenny Foss (@JobJenny) had a good article over at Forbes recently, 4 Non-Annoying Ways To Follow Up After An Interview, where she gave some tried and true job seeker advice out for post interview contact.  If was what you would expect from a Forbes article: Ask about next steps, send a thank you note, connect via LinkedIn, etc.  Safe stuff.  Not knowing Jenny, I looked her up on her blog – JobJenny.com and after learning a little about her – I think she probably wanted to write the 4 Most Annoying Ways – but didn’t want to throw her Forbes gig out the window – so I’m here to try and do it for her.  Let’s face it – Forbes isn’t asking me to write any time soon!

The one thing that all HR and Talent Pros can connect with is having to deal with stalker candidates who are relentless at contacting you after an interview.  The ironic part of this, is they are most likely following someone’s bad advice – usually a parent (If you don’t call them, they won’t know you’re “really” interested), or a grandparent (Back in my day we would go back the next day and knock on their door again to tell them how interested in the job we were) telling them what they needed to do.  Even worse – many times they are following the advice of a Pseudo HR Pro who is shoveling out free career advice like they actually know what they’re talking about – until you realize they haven’t actually worked in HR since the 1970’s.  For those of us in the trenches – having to deal with overly aggressive candidates following up can be the biggest pain of our day.

So, here are 4 Annoying Ways To Follow Up After An Interview (if you’re a candidate, stop doing this!):

1. Use Your Inside Connection in my company to get feedback. Nothing screams cheesy more than doing this! Hey, my uncle works in tech support, I’ll just have him contact Tim in HR to see how I did.  When this happens to me – I go overboard to the connection on how bad they did, so much so we are actually rethinking your employment because of your relationship.

2. Send me a Thank you note to my Home. Yes, this has happened to me – and yes it was way creepy.  The last thing I want to deal with when I walk into the door of my home is some crazy candidate from work.  No, it does not show initiative – it shows your propensity to be a stalker.

3. Ask me to be Facebook friends.  Look, I don’t even want to be work friends if we hire you, and I certainly don’t want you picking around my Facebook page.  I would rather you tattoo a picture of my on your chest and put it on a billboard before befriending you on Facebook. Don’t do this!

4. Leave me a voicemail everyday for 2 weeks.  Again, this doesn’t show initiative, it shows desperation – Like the veteran running-back who run into the end-zone and tosses the football to the umpire – act like you’ve been there.  You can follow up once – a quick “thank you” and a “I’m definitely interested” is all that it takes.

I can’t even begin to tell you some of the crazy ways that candidates have tried to stay in touch and get noticed over the years – but most bordered on insanity and just helped me screen them out as a possible selection.  The ones who seem not interested, are the ones I usually had to stalk myself! (Seem familiar ladies!?)  I would tell you to just use common sense – but that seems to be thrown out the window on most folks – so I’ll say less is more and be respectful of the hiring managers time.

When Work-Life Balance Comes Full Circle

Posted on by
2

Did you see what RIM did last week?  What’s RIM? You ask. Makers of Blackberry, you know that phone we use to use before the iPhone came out.  Yeah, they’re still in business, barely, and trying to survive and save their company and thousands of jobs.  From the Ottawa Citizen:

“Research In Motion Ltd. is limiting summer vacations and ordering six-day work weeks for many of its Ottawa staff as it scrambles to push out its much-promised BlackBerry 10 operating system….

“The successful launch of the BlackBerry 10 platform, and the delivery of high quality, full-featured BlackBerry 10 smartphones, remains the company’s No. 1 priority; and we’re incredibly proud of the commitment shown by all RIM employees as we work toward this goal,” a RIM spokeswoman said in a statement.

The company is racing to complete quality control and bug testing on the new devices, which were originally expected to be released in the fall. On a conference call to investors Thursday, chief executive Thorsten Heins announced a delay to the release of the devices until early 2013 because making sure the phones work flawlessly is taking far longer than the company had hoped.”

Yep – we are on the precipice of our company either surviving or going under forever, and your going to have to work a little extra each week and miss out on your vacation to the cottage this summer!  That’s “real” work-life balance in a nut shell.

You want to measure your engagement of employees on an individual basis – do this and see who bitches about it and see who steps up and asks for more!  I’ve seen both happen.  Unfortunately, when your organization is at a critical point – either for survival, growth, major project, etc. and you need a little extra – work-life balance needs a little shift temporarily, you’re going to have employees who don’t care.  This is the Universe’s way of showing you who should be let go immediately – don’t wait!

Work-Life Balance doesn’t mean that the balance only works towards the employees favor.  It has to work both ways – to be “Balance”!  There are times when our employees will need extra time for their personal life – you need to understand that – also employees need to understand there are times when the organization will need extra as well (FYI to Employees: “Extra” is not defined as showing up on time and doing the job you’re getting paid to go).

I don’t have a Blackberry (that’s a lie, I do, but it’s in a drawer someplace collecting dust) – but I hope they make it, I hope they are widely successful – for the sake of the thousands of families who are getting their support from RIM and for all those employees who are giving it their all to help make their company successful.

Keep Being Wrong

Posted on by
2

One thing I love about being at SHRM12 is that I get to hang out with great HR Pros from all over the world!  And what happens when you get a bunch of HR people together? You talk shop!  And tell a bunch of war stories – and a few drinks are probably consumed – we’re like elementary school teachers at happy hour on a Friday afternoon!

I was with some HR Pros last night and one of them shared a standard HR axiom about what we do as HR Pros in the vain of maintaining consistency – if we are wrong in the beginning, than just keep being wrong!  It sounds idiotic doesn’t!?! But you see it every single day in HR. At one point someone made a decision, for who knows what reason, and no matter what the reason – a precedence was set and through hell and high water we will keep making that same decision!  We are HR!

I’m this person.  Well, I’m trying not to be – you see in my organization we do the same stuff.  If my recruiters exceed their goals we have various rewards that get – one of those is the ability to have a flex day throughout their week, where they can work from home or come in late, leave early, etc.  It’s up to them.  In our environment that reward is worth it’s weight in gold!  But – there’s always a “But” – when a holiday week happens – where the person is already going to be off for a day – we have said – no flex day that week.  Seemed like a reasonable plan.  But was it?

A reward is set up to be a reward – shouldn’t matter if the person has vacation, has a holiday, etc.  I had to ask myself – why do this, take this away just because of a holiday – I trust my people, especially those working their butts off to exceed their goals – so why take it away – I was wrong.  So, I decided to change – do the right thing – do you know what the first reaction was?  Yep – it was “Wait” that’s now how we did it before. A very normal reaction we have as leaders – because we want to deliver consistency to our teams, and I agree with that concept for sustained engagement – but there’s one thing that should override this – when I’m wrong!

So, do you have the courage to stop being wrong? Most of your peers don’t – they get caught up in group think – they get caught up thinking they are being “consistent” and that is good – but being consistent on doing something wrong is just being consistently wrong!  You have a choice – keep being wrong or start being right!  What will you do?

Dating Your Job

Posted on by
3

I’m at SHRM12 all week and the pleasure of sitting through Malcolm Gladwell‘s keynote this morning! He is by far my favorite author and he was really the only must see for me here at SHRM12 – yes, I have a complete man-crush!   I didn’t stand in line to get his autograph at the SHRM book store, but only because I hate lines!  Gladwell spent most of his time analyzing why generations are different, he’s a great story teller, and gave great examples of why my generation – GenX – is completely different than the millenials – which we all know – but he really went deeper into the subject.

One example that he gave stuck with me, when he used the concept of dating to explain one of the main differences between these two generations. As a GenXer you just didn’t go on many dates – you were lucky to go on a few per year – because once you met someone and you liked each other – it immediately became exclusive – it’s what we did.  Millenials network and date much differently and are willing to go on many more dates and continue dating, finding more than one person they might connect with.  Because of how millenials network, they open themselves up to many opportunities to date.  Doesn’t sound like a bad deal – based on how my dating life went!  I met my wife the first week of college – we will celebrate 20 years of marriage in July!  (so, basically, I had 1 date in college – luckily it was a VERY good date!)

Here’s where I think we run into problems with this type of mentality -with how millenials network – their job!  I get a feeling way too many are just dating their jobs as well.  Many hiring managers are in the GenX age group – which causes them to want employees who view their job like they view their job – it’s a marriage – not a date!  Gladwell pointed this out as a difference that was neither good or bad – just a difference that we as organizations will have to work through.

As an HR Pro I think the big hurdle we have to help our organizations overcome is this concept of being married to your job. It’s easier said then done.  Try telling a hiring manager that it’s alright for a candidate to have 4 jobs in 4 years – they don’t buy it – heck, I’m not sure I fully buy it – it’s a tough paradigm shift to make.  I do think we have the ability, though, to influence this paradigm with our hiring managers – and to get the best talent we must be willing to look through our own filters to help our organizations.  Having multiple positions can be a huge benefit – it’s not always a sign of a “job jumper” – especially over the past few years. We have to provide better tools for our hiring managers to get them to feel comfortable with the skill sets and talent the candidate brings, and less uncomfortable with job longevity of candidates.

Stay tuned for more SHRM12 learning’s.

Candidate Screener #1 – Baby Car Seats

Posted on by
3

There are some things I hesitate to write about – and this is one of them.   Sometimes, in HR, we allow are hiring managers to do somethings that should get us sent straight to hell. First class ticket – and we deserve it.  I have to be careful on how I phrase this one – let’s just say there is this major U.S. company that made Billions of dollars last year, and for a number of years before that.  Their product is something almost all of us have used in our lifetime.  And let’s just say, that maybe, once in a while (or every time) they interview someone – male or female – they “kindly” escort this person out to their safe, security-gated, parking lot, to their interviewees car.   A naive HR Pro would say, “Aren’t our hiring managers nice to do that.”  A savvy HR Pro would say, “Why the hell are you doing that?!”

You clicked the link with the title – so you already know why they escort candidates to their car – they want to see if the candidate has kids.  Ouch.  The feeling is, they don’t want to hire folks with kids, because folks with kids need more time off, and miss work more, and, well, just aren’t as engaged as non-anchor dragging childless employees.  Ouch, again.   There is an HR person, or two, that will be burning in hell for allowing this to continue.

And let’s continue to say, “hypothetically” that I know a person who has witnessed this type of thing happen – hypothetically.  What would you tell the candidate, hypothetically?   First, I’d tell them the truth!   Look you are about to be judged, in a negative way, on your desire and ability to procreate. That being said, we have a couple of options: 1. You can bail on the opportunity. (Great financial opportunity – you can imagine the culture!); 2. You can clean your car out of all incriminating evidence that you have children, like children, were once a child.   Hypothetically – most people are choosing #2.  That surprises me a little – but it’s dependent upon the job market, personal situations, etc.  A ton of factors go into people making that type of decision – I’m not judging – I’m empathetic to the cause!

Crazy right?  It’s 20 and f’ing 12!  We (hypothetically) have hiring managers looking for baby seats in the back of a sedan as a legitimate screening criteria for a job.  God help us.

If hypothetically the above story is true and I somehow get in a terrible accident because somehow my brake lines were cut, accidentally, just know I died with a car seat in the back of minivan – I’m not hiding it for anyone! Fight the Power!

 

 

Calibrating Your Talent for Succession

Posted on by
1

I’ve been a part of one organization that thought it was pretty important to do Talent/Succession Reviews (sure every organization will tell you it’s important, but very few actually do anything about it really!) on a normal basis (that basis being twice per year -whether we wanted to do it or not!).  That organization was Applebee’s – before IHOP bought them and gutted it like a homeowner prior to foreclosure – and we called them Calibration Meetings.  We were a growing organization, so having an updated succession plan was critical for success.   We thought we had a decent process, the meetings took way too long – usually all day, sometimes a day and half, and at the end we had a clear picture of where are top players were in their development, who needed our help, and who we needed to go out and shoot.  Perfect.

Here’s what the Calibration Meetings taught me out Talent/Succession reviews:

1. Once you talk about an individual employee for 10 minutes – even the best employee turns into a pile of crap with a million flaws.  Put a time limit on how long you spend on a person, focus on the positives they bring to the team (believe me that’s really hard to do).

2. You will find every reason a person shouldn’t be working for you – and you will still struggle to kick them off your bus.

3. If a person is ready for the next level, and you don’t make it happen – they will leave.

4. People appreciate being told where they stand in your succession plan, more than they appreciate the feedback from a performance review. (it’s really the best indicator of their true worth)

5. You must tell everyone where they stand in succession, even the bad ones, for it to really work.

Want some help getting your Talent/Succession Reviews started? – check this out:

Halogen is bringing in the team at Fistful of Talent for a quick, street smart webinar on how to bootstrap a talent review and get started with Succession Planning.  Attend “Zombies, Grinders and Superstars:  The FOT Talent/Succession Review”. 

Register Today for the Wednesday June 20th webinar!