Category Archives: Selection

Calibrating Your Talent for Succession

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I’ve been a part of one organization that thought it was pretty important to do Talent/Succession Reviews (sure every organization will tell you it’s important, but very few actually do anything about it really!) on a normal basis (that basis being twice per year -whether we wanted to do it or not!).  That organization was Applebee’s – before IHOP bought them and gutted it like a homeowner prior to foreclosure – and we called them Calibration Meetings.  We were a growing organization, so having an updated succession plan was critical for success.   We thought we had a decent process, the meetings took way too long – usually all day, sometimes a day and half, and at the end we had a clear picture of where are top players were in their development, who needed our help, and who we needed to go out and shoot.  Perfect.

Here’s what the Calibration Meetings taught me out Talent/Succession reviews:

1. Once you talk about an individual employee for 10 minutes – even the best employee turns into a pile of crap with a million flaws.  Put a time limit on how long you spend on a person, focus on the positives they bring to the team (believe me that’s really hard to do).

2. You will find every reason a person shouldn’t be working for you – and you will still struggle to kick them off your bus.

3. If a person is ready for the next level, and you don’t make it happen – they will leave.

4. People appreciate being told where they stand in your succession plan, more than they appreciate the feedback from a performance review. (it’s really the best indicator of their true worth)

5. You must tell everyone where they stand in succession, even the bad ones, for it to really work.

Want some help getting your Talent/Succession Reviews started? – check this out:

Halogen is bringing in the team at Fistful of Talent for a quick, street smart webinar on how to bootstrap a talent review and get started with Succession Planning.  Attend “Zombies, Grinders and Superstars:  The FOT Talent/Succession Review”. 

Register Today for the Wednesday June 20th webinar!

 

A Job Post with Your Name On It!

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I was in a conversation the other day with another Talent Pro and she was asking me for some advice on getting better applicants to apply for her postings.  I asked a number of questions but one that really got the conversation moving was:

Do you know who you want to apply for this position?

She told me “Yes” and then went on to give the specifications of the job description.  I said “No”, do you know the Name of the person you want to apply to this position?  She laughed – she thought I was joking – I wasn’t.   Well, I half-wasn’t.   It was a quirky idea, but in the right environment and small to medium community you could really make a splash by actually naming your post after the person who you really want to take the job.  Can you imagine!

Wanted “Michael Smith – Chemical Engineer” – please apply today!

The obvious issue at play here is – well – if I knew the name of the person I wanted, why wouldn’t I just call them up and ask if they wanted the job!?  GREAT question – why don’t you?  It’s actually fairly easy to find names of competitor employees you might want to hire.  So, why don’t you call them up and ask them if they want the job you have?  You know why?  Because it’s F’ing hard to do!  That’s why the search industry is a multi-Billion (with a “B”) business.

So, instead of calling them – just make a job posting with their name on it – and go float it around town – through your social channels, on your website, maybe a job board posting, etc.  Believe me – it will get back to the person you are looking, and if they are interested – they will come calling.  Seems silly, but I bet it would work far more than it wouldn’t.  People like to feel wanted.  How much more wanted can you get than a company creating a job posting with your “actual” name on it!  THIS job is for me! You would say to yourself.

In a tough talent marketplace, sometimes it’s the easy, simple things that make the difference.  Sometimes people just want to know they’re wanted.  We make this search game so difficult sometimes.   I always tell people I have the easiest job in the world.  I just have to ask people if they are interested in a job, I have open.  Pretty easy!  I’m not trying to launch the space shuttle or fix someones heart – I just need to see if they would have interest in making a job change.  The rest is just market variables, all of which, are probably pretty similar to the next guy.  Many times, it comes down to only one thing – me showing interest in them, and their current company not showing the same level of interest in keeping them.

I say give it shot – what’s the worse that can happen – you get your community talking about your company and how aggressively you’re going after people?  That’s not all bad – either way!

Interview Gal

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I love listening to Jim Rome, Sports Radio and TV Sports Talk show host, and one of his classic bits is to go off and some of the crazy types of personalities we see in our every day lives – Slow Pitch Softball Guy, Travel Baseball Dad Coach Guy, Crazy Soccer Mom, etc.  We see these people go from normal everyday accountant to something we can’t even recognize anymore!   Wait is that Steve from the office?!  No, it’s Slow Pitch Softball Guy – acting like a fool and playing like it’s game 7 of the world series when it’s really just a lazy Wednesday night with a bunch of guys trying to get away from the family for a couple of hours and have a beer and play a game!

I see this in our HR lives as well!  My favorite is “Interview Gal“!  You know her! She’s the lady who comes in to interview for your position – and you realize right away she probably escaped that morning from the mental hospital!

Here’s what Interview Gal likes to say during her interview:

“Why did I leave my last job?  I didn’t feel it was right for my soul.”

“Haa haa haa, snort, haa, snort, ha ha!”

“Um, do you have anything else besides water or coffee?  I really like tea!” 

“Why do I want to work here!? Duh! The money! No, really just kidding – ha ha, snort – I need a position to help me pay my bills.”

“My strengths? I’m strong at a lot, and I’m not really late very much, I mean traffic is crazy around here, but I always try and leave early to get to work on time.”

“Is it hot in here? I’m roasting – must be those hormones!”

“So, I don’t want to bring this up, but if you hire me – I need to leave early every other Tuesday for my group.  And one Monday per month I will take off all together – but that should be it.  Do you let everyone out early on Fridays?”

I would have an “Interview Guy” but those comments would consist of “Yes” and “No” and “You know” and not much else!

I love HR for the simple fact, almost daily, candidates give me great joy and stories to share with my friends and family.  I have a theory that people aren’t necessarily crazy, but the actual exercise of performing an interview makes them crazy!  Kind of like when you bring out your video camera and your kids immediately lose their minds trying to crazy stuff in front of the camera. The same things happens to candidates and we (HR) are the cameras!

 

 

 

 

Got’em Right Off The Boat

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Don’t know if you’ve seen this, but a company called Blueseed recently announced their plans to build a ship to house Technical start-up workers off the shore of San Francisco, far enough off shore to in ‘International’ waters.   Makes you trying to get around the Visa issue just a little easier, now doesn’t it!?  What we’ve run out of H1B’s for the year – don’t worry about it – just hire them and put them on the boat!   Gives a whole new meaning to “off-shoring”.

Here’s the explanation from Blueseed:

As a foreign national, to legally earn a paycheck in the United States, you would need a valid U.S. work visa. To live and earn a paycheck aboard the Blueseed vessel, you will only need a passport.

If you are outside of the U.S., you’ll have to enter the U.S. first before boarding the Blueseed vessel. The best way to do this, and to be allowed to legally come to mainland, is to obtain a B1 (business) or B2 (tourist) visa. These visas are easier to obtain because they don’t grant the right to work in the U.S., are usually valid for 10 years (check validity for your country here) and are often combined into a B1/B2 business/pleasure visa. Nationals of 36 industrialized nations are exempted from this requirement for travel periods of up to 90 days, under the Visa Waiver program.

I like it.  I like when someone finds away around the system legally – or so they’ve interpreted it to be legal.  It’s creativity, in business, at it’s best!   We have a problem (not enough technical workers) – we’ve found a solution (building a big barge and anchoring just off the shores of the United States for you to hide house such workers).  It causes everyone to have an instant opinion – you either think it’s legal or that it’s not legal, or you think it’s good for business or bad for business – it’s polarizing.  It’s change.  It’s fun!

I’d like to see some company take it one step further – put a floating work place in International air space!  Sure that would make your work place 12 miles straight up in the air – but can you imagine the base jumps down to the ground!  Talk about an extra benefit for your employees – even your employment brand would rock – “Working Here Is A Thrill A Minute!” or “Jump Into Your Career with Us!” – I mean the ideas are endless. Plus, with my airspace idea you won’t be hampered by just living hear water – you can move that sucker anywhere on Earth!

So, what do you think about Blueseed? Good idea or cheesy-creative attempt to get around U.S. Immigration and Labor Laws?

 

Video Interviewing for Cavemen

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When I start to think about adding something like Live Video Interviewing or Video Screening to my HR/Recruiting Toolbox – I instantly go to about 100 reasons why we can’t do that in our environment!

It’s too Technical!

It will take too much time!

It will cost too much!

I’m not smart enough to make this happen – and I don’t want to look like an idiot in my organization!

The Kris Dunn and I are two 40ish white guys – who normally struggle changing the clocks on our VCR DVD players – so we get it – we get your feelings – this HR technical stuff, is well, at times, just too technical!

So, we decided to do something about this for our fellow HR/Talent Pros – we’re doing a free, live webinar on the 5 Ways to Use Video to Raise your HR  & Recruiting Game.  Our intent is to break this down so even your Mom and her iPhone can show you how to add video into your HR Shop – whether you have a 1 person HR shop or a 100 person HR shop – we’ve got some ideas for you.  If you haven’t used any video let in your HR Shop – this is a must see Webinar – it will blow your hiring managers away and help you fill reqs so much faster – and the value proposition is ridiculously cheap!

Kris and I have gotten to play around with this and through trial and error, and a few IT folks yelling at us, I think we have some simple ideas that can help you begin.  Plus, for all those who register for the Webinar – we’ll provide you with a Tool Kit to help give you some step-by-step instructions to get started – again For Free. Why do we do this for Free?  I would ask myself – well we don’t!  We have a sponsor – HireVue – who pays the technology bill to allow us to provide it for Free!  Win-Win for you.

Sign Up Today – unfortunately we have a “Technology” limit of how many people we can accept and our last Webinar filled up very quickly!  (isn’t that such a cheesy sales line!)

 

Nothin’ Human About These Resources

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********GUEST POST ALERT***********

The post is brought to you by John Whitaker from People Results. John calls himself the Texas “Me” – which I’m not sure I would ever admit to, but at least he has enough sales sense to flatter me for a guest post – plus I like his writing style!  Check him out – he’s good people.

Occupational hazards come in all forms … Cops get shot, waiters get stiffed and dentists smell breath that would gag a dog. In human resources, the hazard is learning to hate people. Ironic, yes?

HR Senior Execs are toadies to the “real” leaders of the organization … Generalists are often witness to the most base of human behavior. Specialists in compensation or benefits are collecting hollow-points in the chamber, waiting for one more person to complain about their pay, their coverage, their co-pay, or their 401K compared to what “other” companies offer.

All HR people bear witness to the double standards and favoritism that somehow benefit the worst people. Seriously, do you know how annoying and despicable we are as a species?

Yup, by and large HR folks are a pretty acrimonious bunch. None of these, however, hold a candle to the most jaded of all HR professionals … the Internal Recruiter [Generalus nofriender].

Experience in staffing is invaluable as you move up the HR food chain, but I suggest you begin to encounter diminishing returns after Year Two. Why is this?

Think about it from the perspective of the recruiter:

      •  Volume – after you’ve looked at 10,000 resumes, had phone interviews with 1,000 job seekers and had your head ripped off by 100 hiring managers, you cultivate a certain level of pure exasperation for idiots.
      • Too much inside knowledge – You know what really ticks off the average recruiter? Getting exposure to the offers that other people get when they walk in the door. Even worse, seeing the ridiculous “add-on’s” that candidates (or current employees) demand before assuming a new role – especially when they get the stupid requests.
      • Second-fiddle syndrome – During the initial interview & selection process, the recruiter is the critical person for a candidate. BFF, sounding board, coach, advisor ~ then they get hired and pfffffft. Count on it, once they get the job, the recruiter is a toot in the breeze.
      • The bad hire – If a newbie flames out, it’s the recruiter’s fault. If the newbie goes on to be CEO, nobody cares or remembers who brought them into the company.
      • “Real” HR – Even within their own kind, Recruiters are the whipping post. They don’t do “real” HR work and the internet has reduced a lot of their job to a screen & sort position. Whenever the topic of outsourcing comes up, you can be sure that Staffing is in the crosshairs as a first cut.
      • Career vacuum – Stick around too long in the recruiter role & you’ll be given the career kiss of death, the dreaded “Senior Recruiter” title. You now have zero transferable skills internally and you’ve priced yourself too high for an HR “rotation” assignment. Either suck it up or get your own resume ready, ‘cuz your fate is sealed.

A decidedly grim view, I know, but I speak the truth because I care.

So, what do you do about it?

Top three things to do immediately and often:

1. Make it known that your five-year plan does not include being a phone-jockey for job applicants.

2. Gain the gracious support of your internal clients:

        a. Offer perspective and insight they don’t normally get from their recruiter.

        b. Challenge them on the ranking and selection of candidates.

        c. Remind them of the cost-avoidance (a great ROI in theory, but they may not give a rip) you offer them by providing a service an external recruiter would charge  thousands of dollars to do.

3.  Push those in charge to let you “shadow” or participate in any number of different functions.

 And for Pete’s sake, do it before you get promoted to Senior Recruiter.

Recession Fallout in HR

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I have a feeling I’m about to preach to the choir.  I can’t tell you how many conversations I’ve had with hiring manager lately – that just don’t get it! (I hear you saying “What do you mean “lately” – did hiring manager “ever” get it!)   The Recession has made our job very hard – Today – especially if you are currently trying to hire anyone with technical skills (engineers, designers, IT professionals, Scientist, etc.).   During the Recession we had candidates coming out of our ears!  Today, it seems like, almost overnight, technical jobs across the country have turned on like a fire hose!  Everywhere companies are trying to find technical talent – in all industries – all at the same time.   Remember that baby boomer Tsunami of retirement we were suppose to see?  This feels like the first waves are hitting the shore in terms of technical hiring!

I’ve spoken to engineering schools that 100% graduation hires, plus companies now paying for engineering seniors, senior year of tuition!   I’ve spoken to companies that have had to double their payroll projections – mid-budget year, just to have enough money to hire the same amount of projected hires at the beginning of the year.  In HR and Recruiting we get this – the market moves, sometimes very quickly, and organizations have to be prepared to adjust and move with it – or risk causing some very bad outcomes to our operations.  But, do our hiring managers get this?

I’m hear to say – not enough have gotten the message!

Over the past few months, it seems like we are having daily “conversations” with hiring managers who are still wanting to see the same 20 candidates they saw during the recession, and turning down candidates for minor things like “he seemed a little shy”, “she was from Tech and I like State grads”, “he’s had 2 jobs in the past 10 years!”   I’ve had hiring managers have interviews, come back and say they like both candidates really well, but would like to see some more – when there aren’t any more!   It all sounds familiar doesn’t it!  The Recession did this to them!  It made the greedy – it made them ultra picky – it made them believe there is a never ending pool of great candidates who only want to come work at your company.   Ugh! I hate the Recession!

So what?

In HR/Recruiting this is where we become marketers – we start selling – and what we are selling is an idea.  An idea that the world is different, they sky is falling and there’s only one person left to hire.  That person – is the stupid candidate I just put in front of your face!!! (wouldn’t that be great if we could say that!?)  Look, I understand you and your hiring managers “only want to hire the best talent” – BTW – so does everyone else.  But times are changing – if you want to hire the best – you better be paying the best – or at least offering the best value proposition as compared to your competitors.  Lines of candidates are out their just waiting for calls any longer.  It’s simple addition – more technical job openings than candidates + baby boomers now beginning to feel like they can retire = our job just got a lot tougher!

 

#15 Rap Lyric That Shaped My Leadership Style

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For the background of this list – see my original post from 2-10-12.

This week’s Rap Lyric comes from Eminem protege Curtis James Jackson III, or as he’s more popularly known – 50 Cent (or do you write that as $.50) off his 2005 album The Massacre.  50 Cent became the first artist in Billboard history to have 3 Singles in the Top 5 at one time with this album – but not one of those 3 gave us this weeks Lyric!   From his song – In My Hood, here is the Lyric:

“Now you can be a victim, or you can lock and load.”

The concept of “being a victim” has shaped my leadership perspective in an enormous way.  If you haven’t got a chance to read the book “The Oz Principle” you need to – it’s a heavy read – but I ensure you will not be a victim ever again, in business, after reading it!

So what does “being a victim” mean in business?

Being stuck in the “victim cycle” or “being a victim” really means you’re stuck in the blame game.  “I’m not successful because my boss doesn’t allow me to me.”  “I can’t finish the project because I don’t have enough resources.”  “I can’t do my work because other people don’t do their work.” Etc.   To rise above this victim cycle means to take control of your destiny – you see it, you own it, you solve it, you do it.  No excuses, no blame, no finger-pointing.

In HR it’s so easy on a daily basis to be a “victim”.   “Well, we don’t control that decision” or “They won’t give us the budget to do it the “right” way.”   We are given so many outs each and every day – to make it not be our fault.  But our organizations and our employees need for us to set an example that is different.  One that says – “It doesn’t matter – we’ll make it work anyway” or “I’ve got your back, we can do this!”  It’s not easy and I’m the first to admit I can’t do it every day, every time – but I sure try.

I surround myself with non-victims – it’s who I want on my team.  I don’t want to here – “I can’t” – I want to hear “I can”.  You can do anything in business when you have people who all support each other, want the best for each other and have a belief that no matter what – we’ll get it done.  That’s my team.

 

#16 Rap Lyric That Shaped My Leadership Style

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For the background of this list – see my original post from 2-10-12.

The #16 Rap Lyric That Shaped my Leadership Style comes from Coolio off the 1995 Dangerous Minds soundtrack, from his song Gangsta’s Paradise.  This might be the one song every 40 year old white guy can still sing word-for-word at the local Holiday Inn bar karaoke night – but that still doesn’t take away how great of a song this is.  Ranked #38 in VH1’s 100 all time Hip Hop songs, it was by far Coolio’s biggest hit.  They Lyric:

“They say I need to learn, but nobody’s here to teach me. If they don’t understand, how can they reach me?”

I guess they can’t; I guess they won’t. I guess they front.  That’s why I know my life is outta luck – Fool! (see 42 – still got it!)

I’ll give you some extra time with this one, because I know you all had to listen to the full version – besides Eminem’s Lose Yourself – is there a better song associated with a movie? You know a song is good when it’s better than the movie!

This lyric reminds of how we onboard in our organizations.  In HR, this is something I think we can always get better at, and we tend to just try and process this down so that onboarding takes as little time as possible.  When in truth – onboarding should be an ongoing process that takes weeks or months, and HR ensures the great talent we bring into our organizations actually gets everything – I mean EVERYTHING – they need to be successful.  We owe it to them – and to often we throw them a set of keys, a laptop and a phone and say “Go!”

Somehow we feel like – “hey, we’re paying you a salary – you should know what to do”, but they don’t  – we need to teach them.  Raw talent doesn’t mean you’ll be successful in our unique organizational dynamics and culture.  I’ve seen way to much great talent leave organizations – where the organization feels like the person was a failure – even though they came in as a Rock Star, and they go on to their next position and they are a Rock Star.  You didn’t reach them – in fact, you probably didn’t even put in the effort to reach them.

Remember – we don’t hire idiot, worthless people.  Every person we hire – comes in with the highest expectations. They have good experience, good energy, good background – we ensured that.  If they fail – it’s on us – not them (mostly).

Recruiting is Worthless

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Paul DeBettignies recently had an article over at ERE – Where Have All the Recruiters Gone – which gave me the idea for this post.  In Paul’s post he wonders why recruiters are networking face-to-face anymore. I think many of us in the recruiting field who have been in the field pre-internet, probably wonder this and many more things as we look at how the industry has totally transformed over the past 20 years.  A person today can get into recruiting, sit at a desk, have great internet skills, marginal phone skills and make a decent living.  They probably won’t be a great recruiter – they probably won’t make great money – but they’ll survive – they’ll be average or slightly above.  It’s why the recruiting function in most organizations gets a bad rap!  In corporate circles I’ve heard it called “worthless” many times – and for some this is their reality.

Recruiting is Worthless, if…

…you’re a hiring manager and you never have face-to-face conversations with your recruiter when you have an opening, and when you don’t have an opening.

…you’re recruiters believe it isn’t there job to find talent, talent will find them.

…your organization believes it’s the recruiting departments job to find talent.  It’s not, it’s the hiring managers job to ensure they have the talent they need for their department, recruiting is the tool that will help them.  This “ownership responsibility” is very important for organizational success in ensuring you have the talent you need.

…your recruiting department acts like they are HR – they aren’t – they are sales and marketing.  Too many Recruiters, in corporate settings, don’t want to recruit, they want to be HR – which makes them worthless as recruiters.

…if your recruiters have more incoming calls then outgoing calls.

…if your recruiters believe their job begins Monday thru Friday at 8am and ends at 5pm. The best talent is working during those times and most likely won’t talk to you while they are at work.  That’s not a slam on you or your company – they are great employees, it’s what we expect from a great employee.

…your senior leadership team feels they have to use an “executive search” company to fill their higher level openings, because our recruiting department “can’t handle it”.

…if they are victims – “it’s not my job”, “we can’t do that because…”, “marketing won’t allow us to do…”, “our policy won’t allow us…” etc.

…if they just send hiring managers resumes of candidates that have come to them, without first determining if the person is a fit for the organization and a fit for the hiring managers position – before sending them on.

…they haven’t developed the organizational influence enough to change a hiring managers, hiring decision.

Recruiting is worthless if in the end they have failed to show the value of their service back to the organization.

Recruiting is the one department in the organization, besides sales, that truly has the ability to show ROI back to the organization, yet so few of us take advantage of the opportunity we have!  There is nothing more important, and have a bigger competitive advantage, than our organizations talent – and oh by the way – THAT IS US! We control that.  Recruiting isn’t worthless, unless you make it worthless.