Are You Really Giving 100% – SuperBowl Edition

I’m not a fan of the Dallas Cowboys but they have a number of quotes inside their locker room used to motivate their players.  One of those quotes has stuck with me:

“Don’t Confuse Routine, with Commitment”

If you’ve been around sports long enough, you realize the truth to these words.  It is so easy to get caught up in our “routines” that we begin believing this is “commitment”.  You begin to hear things like:

“I come to work everyday”

“I put in my time”

“I produced more than anyone else in my group last year “- (last week – yesterday – etc.)

“I work hard”

“I don’t complain”

You hear these things, right!?   And, for the most part, we have this filter that makes us believe that they are the right things to say, but the reality is we are confusing routine with commitment.

I have to tell you something – I’m probably not the best guy to work for.  Why?  I don’t give out many trophies for people that do what they were hired to do.  When you come to work in my barn, I expect that you are going to perform the job you were hired to perform.  That job takes hard work, you have to show up everyday and work, I don’t put up with complaining, and I expect you put in more than your time.  I rarely confuse routine with commitment.

We all have routines, but I don’t equate your routine with being committed to my organization or to your profession.  Commitment happens when you show your willingness to go beyond your routine on a regular basis.  I run a recruiting company – candidates aren’t always available between 8am and 5pm, Monday through Friday – Clients aren’t always available to talk to you between 8am and 5pm Monday through Friday – mostly they are – but not always.  So to be a committed recruiter or sales professional in my organization you will have to make connections with people at odd times, on odd days – it might even require you to take a call or have an appointment on the weekend.  Like many other occupations and organizations, I’m sure.

So, how do I know if someone is committed – I don’t hear about it.  I don’t hear they had a call on Saturday or they interviewed someone on Sunday evening.  I don’t hear about how it took away from their personal life to take a client to a ball game on Saturday.  Commitment is quiet.  Commitment doesn’t have to boast or complain.  They did it because they knew it was the right thing to do for their career and for the organization.

If you show up to run pass routes in the off season, and you’ve done that every year since college – that’s a routine.  If you show up to run pass routes, and you invited and personally picked up 3 other teammates on the way to the field – that’s commitment.  Do let your employees confuse the to.

 

7 Secrets that only HR Pros know

I was reading an article the other evening over at Huffington Post, Welcome to the Club: What only Moms know (Why was I reading this I hear some of my dude HR guy pros asking themselves? Let’s face it I’m 40ish and woman are still mostly a mystery to me, so I try and find out their secrets! Plus I hate being left in the dark on this parenting thing, so “I need the info” as Dr. Evil would say.)  I don’t want to spoil the article, but suffice to say, either I’m very in touch with the feminine side of parenting, or what they were sharing really wasn’t the “real” secrets Moms know!

The article did get me to thinking about secrets and how in HR we seem to always have a few that we are either ask to keep by others, or just the ones we share in this great fraternity of HR.  Here are some of the HR secrets that I thought of:

1. Who in the organization is on the way out.  (Sometimes many people know of individuals who are on the way out, but usually HR has a good pulse on everyone)

2. Who in the organization is probably on the way up, and not because they deserve it. (Every leader has an attraction to an employee or two, for a number of reasons, and those folks usually find their way into roles that they don’t deserve.)

3. How much money you’ll get on your next raise.  (Oh, yes we do. But keep working hard anyway, we don’t want it to seem like it’s predetermined)

4. The information of why certain departments tend to get more (resources, staff, etc.) than others – but we can’t you – it would cause organizational chaos!  (I hate to tell you this, but it usually has nothing to do with department performance and everything to do with you department leader – or should I say lack there of)

5. What you’re going to get for your annual bonus – usually 6-12 months before you get it. (hey, this stuff has to be budgeted)

6. What changes will happen to your benefits – again – usually 4-8 months before it hits you.

7. Who in your company is most likely to go postal on you.  (But we can’t tell you for HIPAA reasons – sorry – but if you sit next to Ted you might want to invest in a bullet proof vest)

I’m sure there are a number of others, but many aren’t unique to just HR.  I was thinking of putting down: We cook the books on our metrics, but guess what? So does every other department!  Let’s face it, in a political corporate structure that relies on metrics to obtain budgeted resources – the numbers aren’t always going to be clean!  I like HR because we tend to have “big” secrets and are called upon to keep those secrets.  It’s probably the biggest failure I see with new HR pros – they tend to try and create organizational friendships by sharing “the secrets” -and it always ends up blowing up on them.

HR has secrets – you knew it, I confirmed it for you.  Now let’s move on – because I not telling you the specifics! (besides the Ted thing)

Want Change? Hire Pirates!

Dollars for donuts, Fast Company is the best publication out their for anyone in the business world!  They hit a home run in my book recently with the article: An HR Lesson from Steve Jobs – If you want Change Agents, Hire Pirates!  “Why? Because Pirates can operate when rules and safety nets breakdown.”  More from the article:

A pirate can function without a bureaucracy. Pirates support one another and support their leader in the accomplishment of a goal. A pirate can stay creative and on task in a difficult or hostile environment. A pirate can act independently and take intelligent risks, but always within the scope of the greater vision and the needs of the greater team.

Pirates are more likely to embrace change and challenge convention. “Being aggressive, egocentric, or antisocial makes it easier to ponder ideas in solitude or challenge convention,” says Dean Keith Simonton, a University of California psychology professor and an expert on creativity. “Meanwhile, resistance to change or a willingness to give up easily can derail new initiatives.” So Steve’s message was: if you’re bright, but you prefer the size and structure and traditions of the navy, go join IBM. If you’re bright and think different and are willing to go for it as part of a special, unified, and unconventional team, become a pirate.

The article is an excerpt from Steve Jobs book: What Would Steve Jobs Do?: How the Steve Jobs Way Can Inspire Anyone to Think Differently and Win by Peter Sander, and it goes into some of the hiring philosophy that Jobs had while he was at Apple.

So, what did Jobs Pirates have to have:

1. It’s not enough to be brilliant and think differently- a Pirate has to have the passion, drive and vision to deliver to the customer a game-changing product.

2. Will the person you hire, fall in love with your organization and products?

3. A Pirate is a traveler who comes to you with diverse background and experiences.

4. Even though they’re a Pirate they still have to fit into the team and come with or be able to make connections.

“So, in Steve’s book–recruit a team of diverse, well-traveled, and highly skilled pirates, and they’ll follow you anywhere.”

Burning Down Your HR Department

A couple of years ago my parents house burned down.  They were away on vacation and lighting struck the roof. Before the fire department could get there and put it out, most of the house was destroyed.  60+ years of memories and possessions, gone.   In hindsight, it was a bit of a blessing,  there house was at the age where everything was starting to need replacing, and my father was at the age, where he wanted to retire.  Those two things don’t go well together!  Major home improvements equals major expense, and a fixed income.  So, long-story-short, mother nature, and the insurance company, gave my folks a new house for a retirement gift!  All is well that ends well, I guess.

This situation, though, led to some deep emotional conversations about what the wish they could have pulled out, if they new this was going to happen.  As you can imagine it was all the stuff you and I would want – our photos, our mementos, some favorite things that remind us of loved ones, or things that we were proud of.  I thought about his recently when having a conversation with a friend who just started a new position as the head of a large HR shop.  His comment to me was:

“What I really need to do is burn this place down and start over!”

To which I replied, “well, isn’t there anything you would keep?”  Bam!  That is what he needed – he did need to burn it down, but there were definitely some things he needed to take out before lighting the match.

It’s a common practice that Leaders tend to do when taking on a new position – we tend to burn down our departments.  Oh, we say we won’t, as we go around throwing gasoline on everything, and we say we aren’t rebuilding as strap our tool belt on and start hammering away, but the truth is, most leaders want to remake their new departments into what they want, not what it was.

So, I’ll ask you to take a few moments today and think about the concept of burning down your HR department.  What would you pull out and save?  What would you happily allow to burn up?  What would you miss?

Everyday we owe it to our organizations to get better.  You don’t have to burn down the department to get better – but you do need to get rid of those things you know you would easily allow to burn up!

89 year old Nurse for Hire

I read a wonderful story last week about the longest serving Nurse in Michigan, Dorthe Canty, who is retiring at the ripe old age of 89!  Having worked in a Health System I can tell you this is no small feat, for one simple reason it’s tough being on your feet for 50+ years taking care of patients.  Can you imagine what pushes someone to work in such a demanding field until the age of 89?  Here’s what Dorthe had to say:

“What am I going to do instead – sit at home?”

I love that!

Why is it we push so hard for everyone to retire at 65?  That’s what we do as HR Pros.  As soon as someone starts having those birthdays pop up around 62, 63, 64 we start hinting around those questions – “So, Charlie when are you going to retire?” , “What’s your plan for retirement Sue?”, etc.   It’s really one of those American cultural norms that our government started when they decided Social Security should start at 65 – that was our little reminder that at age 65 you become to broken down to work any longer!  Thank you – but like so much of what our government set up in 1930’s and 1940’s in really no longer relevant.

We now raise our kids to believe that retirement, basically to stop working and start having fun, should be there goal.  I think we should change it.  I don’t think I’ll ever stop working. I have 3 boys to put through college, then I have weddings,  then I hope to have untold numbers of grandchildren that need to learn how to hit a curve ball and master the crossover dribble, then I have another round of college, and, well you know life just keeps coming at you.  The goal shouldn’t be to stop working, the goal, the expectation should be to enjoy your life while you are living it.

I don’t need retirement at 65 for one simple reason – I enjoy what I’m doing – and oh by the way – I get paid to do it!  If or when that stops, I’ll find something else I enjoy and usually if I enjoy something I find a way to make money at it, because I like money – it allows me to give things to my family, which I enjoy most of all.  You see work doesn’t define me at 41ish – the combination of my family, my friends, my work, my life defines me – so retirement doesn’t sound like a goal I want, it sounds quite frankly like an end. I think it was that way for Dorthe as well. She didn’t want to just sit home on the sidelines, she wanted to be in the game, she wanted to participate in life. So do I.

Why Succession can be Sticky Business

Did anyone see the announcement by Warren Buffett before the holidays where he named his son, Howie, as his successor to run Birkshire Hathaway when he dies?

I didn’t think so.  It was low key as is much of of what Warren does.  Somehow the richest man in America tells us who will be running his company and no one really seems to care that it was his son.  Tough choice, though, picking from anyone in the world, the greatest business minds of our generation where lining up for a chance to run one of America’s greatest companies or his son, the soybean farmer from Nebraska.  You see, Succession isn’t as much a science as it’s an art.

Whatever – he choose his son because, as Warren puts it:

Howard, or “Howie,” as he is known in the family, will serve as a “guardian” of the company’s “values”…Buffett said he worried that “somebody will be in charge of Berkshire that uses it as their own sandbox in some way,” and “having Howie there serves as an extra layer of protection.”

Trust.  In the end, the greatest business mind of our generation, and possibly any generation, didn’t make an analytical decision, he made a decision with his heart.  He choose someone he trusted would carry on his vision – not someone who would be out to turn Birkshire into something he or she would want to make it.  Succession is a funny thing that way, when you leave it up to the current person in charge to decide.

This is truly why most HR based succession plans fail to hit the mark.  CEO/Presidents/Owners don’t want competency models and scorecards to determine who will be next in line – they want to use subjective data that we all steer them away from – “who do I trust?”, “who do I feel will carry on my vision?”, “who do I feel will do most like me?”  Your leaders want to ensure that your organization has a great pipeline of talent, some of which is capable of moving up a level or two – but they also want and need to know those individuals on a very personal level.  A level where they have complete confidence in the decision they are making – this usually isn’t a part of our HR succession plans.

Don’t think this is the case as you move down the ladder and you’re just say replacing your next Director of IT – you would be wrong.  It really works at all levels – the next level or two up want to know that when they place someone in a position, they can trust that person won’t make them look like a fool. The only way you make that happen is if the person in the succession plan has a relationship one and two levels up – not a working relationship, but one that is beyond that.

So, go add that to your succession plan and see what happens!  “What? You want me to take Nick our lead developer to dinner, with our spouses!? Are you serious?” Yes, and we’ll even pay for the dinner and drinks.  Then sit back and enjoy.  Is it subjective? Yes.  Does it work? Yes.

The Art of Building a Perfect Team

A newer sports/coaches book is out and it’s from the NFL coaching guru Bill Belichick called – War Room: The Legacy of Bill Belichick and Art of Building The Perfect Team.  I’m not a huge fan of the New England Patriots or Bill Belichick, but he definitely has created a winning organization over an extended period of time so I was really interested to see what his philosophy was to sustain such a high level or a long period of time.  While the book itself is fairly what you’d expect from a coaching type book – i.e., hire the right people, focus on details, etc., one thing caught me off guard and has extended application to HR and how we build teams in our organizations.

One philosophy Belichick has is that you measure all people, for the position they have by the same matrix.  Sounds basic and straightforward –  right?  But it isn’t – it’s not what we do in HR – we “tweak” it.  Here’s an example – let’s say you have 3 customer service reps, all in the same position, same job description, same pay grade.  Customer Service Rep #1 is a newbie, fresh out of school, no real world work experience. Customer Service Rep #2 is a solid performer with 5 years in position, a rock.  Customer Service Rep #3 is your senior level rep – in position for 15 years, definitely knows the history of where the department has been over the past 15 years, your her 4th supervisor.  You are in position for one year and you’ve been asked by leadership to give a performance assessment of your team of 3 – ranking them 1 to 5 – 5 being the best.  Each rank is independent of the other.

You have high standards and while all are good performers, none of them are great.  Rep #1 (newbie) you give a “3” – for being new in position they are coming up to speed nicely especially being only on for a short period of time.  Rep #2 also gets a “3” – the person is a rock, but to move to the next level they really need to start showing more imitative and informal leadership ability.  Rep #3 also gets a “3” for someone who has been on for so long – they should be far an away the top performer, but they are not – yes, they are better than the majority of Reps across the company in other departments, but you expect more from someone with such tenure.

Sounds familiar – doesn’t it?  Even though all 3 do the same position – we measure them differently based on our expectations of what we think they should bring to the table.  You’ve been told you have to cut two of the individuals from your team – who do you cut.  The majority of HR folks would cut #1 and #2- less seniority, less experience – it’s safe.  Who would Belichick cut?

This is the heart of his philosophy on building a great team – he cuts #1 and #3. Why?  #1 is easy – not enough performance and experience. #3 has been given the opportunity, shown what he can do and has based on performance has shown his “ceiling” for what you can expect.  #2 has similar performance to #3, costs less money, and hasn’t shown that she has reached her ceiling performance level.  If you do this consistently over time with linebackers, defensive backs, offensive lineman, etc. – what you get is great value-to-talent ratio.

So, do you think your organization really measures everyone by position, equally?  Could you build your organization around a Belichick model?  Would your organization be better or worse for it?  All good questions – I tend to think organizations fear really measuring performance because they fear they will always cut the more tenure workers – which isn’t true, but in HR we don’t like all that risk – so we shy away from truly building our teams based on performance.  How many people who went through layoffs over the past 3-4 years really kept their best talent? Not enough, I can tell you that.

 

 

To Tell or Not to Tell – The Hi-Po Question

The Wall Street Journal has an article this week saying that only 28% of companies tell their employees what their ranked in terms of future potential (i.e., High Potential, Low, etc.).  From the article:

According to a report released Monday by consulting firm Towers Watson, just 68% of companies formally identify high-potential employees, and only 28% actually tell the employees they’ve been labeled as such. The survey was based on a study of 316 companies across North America.

“This is really a missed opportunity,” says Laurie Bienstock, co-author of the report. “You need to wonder how [organizations] are fostering the development of these high-potentials if they’re not informing them.”

Don’t you just wonder!?

Let me tell you a little HR secret Laurie – employers don’t need to tell Hi-Po’s they are Hi-Po’s because Hi-Po’s already know they are Hi-Po’s, that’s one reason they are Hi-Po’s they have great self-awareness.   What employers need to do with Hi-Po’s is the following:

1. Pay them.  Above market, above average and low potentials within the same work groups and make sure they know it.

2. Challenge them.  Lead positions on projects, putting them in positions to communicate to senior leadership and shine, getting them into the organizational “circle of trust”.

3. Treat them differently.  Yep, that’s right HR Pros – treat your Hi-Po’s differently than you treat your Low-Po’s – they expect, they want it, they’ll appreciate it.  It will tick off your Low-Po’s, and that’s a good thing – you need your Low-Po’s to be uncomfortable – you’re in charge of making your organizations talent better, not running a charity event.

The other fact from the article that only 68% formally identify employee potential is surprising to me – and not that it’s low – that number seems high to me.  Hi-Po, No-Po, Low-Po, etc. is a big HR shop game that is a luxury for most organizations.  Is it critical for successful succession planning? Yes.  It is also something that takes a ton of organizational resources to accomplish and maintain.  Once you get that data, you then have to do something with it, and keep doing it.  That usually means the development of an entire group within HR, depending on how big your organization is.  So, 68% seems like an inflated number – I’m guessing the survey was given to only large corporations.

Should you tell an employee what they are ranked?  I have and I would – but it really depends on the culture and engagement of your organization.  The one thing I will tell you is, if you have no plan on what you are going to do with this data, don’t start – it will be a waste of time.  I see so many HR Pros run down this path of determining who their Hi-Po’s are without any idea of what they are going to do next.  It’s like “Hey! We found out Joe and Lynn are our Hi-Po’s! Isn’t that great?!”  No, not really – so, what?  The real work comes after the identification in developing your Hi-Po’s into their next level position and building succession, the real work is not in the identifying.

 

Does Executive Presence Matter?

Now – people read the title of this and either have one of 3 answeres: Yes, No or Maybe.

If you say “No” – you don’t have Executive Presence.

If you say “Yes” – you probably are working on your Executive Presence.

If you say “Maybe” – you just might have it.

How do I know this?  I’ve had two very strong mentors, both former supervisors, who I worked for a very large organziations that had “Executive Presence”.  Both were men, but I don’t think that is necessarily a trait you have to have to have Executive Presence (although statistics on leadership will show you that it doesn’t hurt – do you hear me Glass Ceiling!?).   Anyway – these two guys had some things in common (besides being male) that gave them Executive Presence –

1. I won’t say “conservative” dress, but let’s say they didn’t stand out – you get the idea navy suit, white button down, clean, crisp, $200-$300 shoes, nice watch.

2. They didn’t speak first – they listened first – took just enough time not to awkward, then responded with a safe answer. Never controversial.

3. They never saw a problem as dire – but methodically went about solving it – staying in control – confident a solution eminent.

4. They never let you know who their emenies were – or really who there friends were either. (why is that important – because it causes both groups to want to find out where they fall – leaving that individual in control)

5. They were present – but never the first one in the room.

I have the belief that Executive Presence can’t be taught.  If you have it, it can be nurtured, but if you don’t, all the training in the world is probably just going to make you annoying.  It’s the standard “Leadership” arguement – you either have it or you don’t – it can’t be taught – unless of course that’s the training you’re selling – than well for $1495 I can teach you how to be a great leader (that always cracks me up – does a true leader really feel the need to pay money to become a better leader?).  Now, can you train someone to be an effective, heck -even a great, manager -yes – but that’s different than being a leader.

How can you gauge if you are a good leader?  Well, I could sell you a great 360 assessment with coaching for $5k! (just kidding, but if you have $5K you want to throw away I’ll give you the best 360 you’ve ever had in your life, I’ll tell you things your soul wouldn’t tell you!) – or you could just find out who you know who is a really good leader, the best one you know, personally – and ask them. You see, good leaders can usually point out other good leaders when they are asked about it.  You’ll catch them off guard, but when they take their minute to think about it (because they’ll do that if they’re good – one is they’ll try and figure out why you are asking them that question)  they’ll frame their answer in a way that will usually open up a larger conversation.  If they value you, they’ll tell you the truth – yep, you are and here’s why or nope you’re not, but here’s what you can do to get better.

Executive Presence matters – it matters a whole lot for your organization – and you can’t discount this trait when looking at your future leaders.  I don’t care if you have Gallups OD department – you aren’t going to “train” executive presense into those who don’t have it.  So, make this competency number one on your succession plan calibration chart – it will make weeding through your middle managers a bit easier.

The Dalai Lama Succession Plan

Did you see – the Dalai Lama is resigning!  How would you like to be in charge of that succession plan?!

From the Economist:

AFTER six decades as the living emblem of Tibetans in exile from Chinese-ruled Tibet, the Dalai Lama prepared on March 14th to present his resignation from all “formal authority”…

This might seem untimely, given Tibet political predicament. Talks between the Chinese government and the Tibetan exiles are badly stalled. The Dalai Lama himself, though in good health, is now 75 years old.  The question of his succession is perennial, and thorny, when it comes between China and the exile government. Last week, Padma Choling, the Chinese-appointed governor of Tibet, made the dumbfounding assertion that the Dalai Lama must follow the tradition of reincarnation and cannot choose his successor…

The Dalai Lama expected resistance and he addressed that too. “I trust that gradually people will come to understand my intention, will support my decision and accordingly let it take effect,” he entreated. Even if he the Dalai Lama is ready for this move, most Tibetans are not. The Kashag may well reject his formal resignation. But he has made his intention clear.

I love this – for the simple fact – the Dalai Lama resigning – to try and move on at 75 years of age – isn’t really that dissimilar to every type of resignation/retirement of any star executive or leadership in every organization.  Here’s how it works in corporate America:

1. The company argues that timing couldn’t be worse, and implores the leadership to stay on “just a bit” longer – usually 1 more year.

2. The organization takes that next year disagreeing on who/how/what should be the plan for succession – without ever making a decision.

3. The person eventually just leaves, usually out of the  frustration of having worked an additional 3 years past his “resignation” with still no decision.

4. The organization hastily appoints an “interim” leader.

5. 6 months later they find out that the organization can survive and the “interim” tag is removed – and we start the cycle all over again.

Let’s face it – if the Tibetan people can move on past the Dalai Lama – your organization can move past your CEO of the last 20 years!