Category Archives: The HR Rules

Are You Really Giving 100% – SuperBowl Edition

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I’m not a fan of the Dallas Cowboys but they have a number of quotes inside their locker room used to motivate their players.  One of those quotes has stuck with me:

“Don’t Confuse Routine, with Commitment”

If you’ve been around sports long enough, you realize the truth to these words.  It is so easy to get caught up in our “routines” that we begin believing this is “commitment”.  You begin to hear things like:

“I come to work everyday”

“I put in my time”

“I produced more than anyone else in my group last year “- (last week – yesterday – etc.)

“I work hard”

“I don’t complain”

You hear these things, right!?   And, for the most part, we have this filter that makes us believe that they are the right things to say, but the reality is we are confusing routine with commitment.

I have to tell you something – I’m probably not the best guy to work for.  Why?  I don’t give out many trophies for people that do what they were hired to do.  When you come to work in my barn, I expect that you are going to perform the job you were hired to perform.  That job takes hard work, you have to show up everyday and work, I don’t put up with complaining, and I expect you put in more than your time.  I rarely confuse routine with commitment.

We all have routines, but I don’t equate your routine with being committed to my organization or to your profession.  Commitment happens when you show your willingness to go beyond your routine on a regular basis.  I run a recruiting company – candidates aren’t always available between 8am and 5pm, Monday through Friday – Clients aren’t always available to talk to you between 8am and 5pm Monday through Friday – mostly they are – but not always.  So to be a committed recruiter or sales professional in my organization you will have to make connections with people at odd times, on odd days – it might even require you to take a call or have an appointment on the weekend.  Like many other occupations and organizations, I’m sure.

So, how do I know if someone is committed – I don’t hear about it.  I don’t hear they had a call on Saturday or they interviewed someone on Sunday evening.  I don’t hear about how it took away from their personal life to take a client to a ball game on Saturday.  Commitment is quiet.  Commitment doesn’t have to boast or complain.  They did it because they knew it was the right thing to do for their career and for the organization.

If you show up to run pass routes in the off season, and you’ve done that every year since college – that’s a routine.  If you show up to run pass routes, and you invited and personally picked up 3 other teammates on the way to the field – that’s commitment.  Do let your employees confuse the to.

 

7 Secrets that only HR Pros know

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I was reading an article the other evening over at Huffington Post, Welcome to the Club: What only Moms know (Why was I reading this I hear some of my dude HR guy pros asking themselves? Let’s face it I’m 40ish and woman are still mostly a mystery to me, so I try and find out their secrets! Plus I hate being left in the dark on this parenting thing, so “I need the info” as Dr. Evil would say.)  I don’t want to spoil the article, but suffice to say, either I’m very in touch with the feminine side of parenting, or what they were sharing really wasn’t the “real” secrets Moms know!

The article did get me to thinking about secrets and how in HR we seem to always have a few that we are either ask to keep by others, or just the ones we share in this great fraternity of HR.  Here are some of the HR secrets that I thought of:

1. Who in the organization is on the way out.  (Sometimes many people know of individuals who are on the way out, but usually HR has a good pulse on everyone)

2. Who in the organization is probably on the way up, and not because they deserve it. (Every leader has an attraction to an employee or two, for a number of reasons, and those folks usually find their way into roles that they don’t deserve.)

3. How much money you’ll get on your next raise.  (Oh, yes we do. But keep working hard anyway, we don’t want it to seem like it’s predetermined)

4. The information of why certain departments tend to get more (resources, staff, etc.) than others – but we can’t you – it would cause organizational chaos!  (I hate to tell you this, but it usually has nothing to do with department performance and everything to do with you department leader – or should I say lack there of)

5. What you’re going to get for your annual bonus – usually 6-12 months before you get it. (hey, this stuff has to be budgeted)

6. What changes will happen to your benefits – again – usually 4-8 months before it hits you.

7. Who in your company is most likely to go postal on you.  (But we can’t tell you for HIPAA reasons – sorry – but if you sit next to Ted you might want to invest in a bullet proof vest)

I’m sure there are a number of others, but many aren’t unique to just HR.  I was thinking of putting down: We cook the books on our metrics, but guess what? So does every other department!  Let’s face it, in a political corporate structure that relies on metrics to obtain budgeted resources – the numbers aren’t always going to be clean!  I like HR because we tend to have “big” secrets and are called upon to keep those secrets.  It’s probably the biggest failure I see with new HR pros – they tend to try and create organizational friendships by sharing “the secrets” -and it always ends up blowing up on them.

HR has secrets – you knew it, I confirmed it for you.  Now let’s move on – because I not telling you the specifics! (besides the Ted thing)

Employee Communication 101 – Tebow Style

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I need to catch up on my HR/Sports related posts!  My teammates over at the 8 Man Rotation are probably feeling like I’m not pulling my weight lately, and what better way to get back in their good graces but to throw out a Tebow post!

So, the big news from John Elway over at the Denver Bronco’s camp is that Tim Tebow has earned the right to be called the starting quarterback going into next season’s Training Camp.  Basically, that means that during off-season conditioning Mr. Elway is not going to allow any other quarterback to beat out Tebow – Oh! Thanks for the vote of confidence Mr. Elway! I’m not surprised by Elway’s announcement.  What I’m surprised about, and probably shouldn’t be, was by Tim Tebow’s response:

“Nice,” Tebow said of Elway’s pledge of support. “It’s a great honor to be a quarterback for the Denver Broncos. I take that very seriously. I’m very excited about this offseason and I can’t wait to get to work and get better.”

He couldn’t have been coached better by a team of PR specialist to respond this way!

Look, Tebow gets that Elway’s endorsement, was really a partial non-endorsement – and he had a choice on how to react, and took the higher road.  He responded in the way we would like anyone of our employees to respond when put in a similar situation, and believe me, we put our employees in these situations!   We constantly have hiring managers deliver performance and succession messages to employees that sound very similar to what Elway gave Tebow:

“Mary, keep doing what you’re doing and good things will happen.”

“Bob, you control what you can control and it will all work out.”

“Gayle, with hard work, you can go as far as you want in this organization.”

“Ray, the only person who is going to stop you, is you.”

This is the classic performance management response/non-response – and we allow this to happen to often – but more amazingly than how much we allow this to happen, is how upset we get with our employees when they become frustrated with this non-feedback, and don’t give us a “Tebow” response!

Tebow is a winner in life because he understands the art of communication.  He understands that, while he has a huge platform on which to speak, using it as a weapon will get neither himself or his organization any closer to their final goal.  Elway screwed up – he should have been honest – “We’ll give Tim every opportunity to compete to be the starting QB of the Denver Bronco’s next season.  We will work this off-season with Tim to make him the best possible QB for our ororganization.” Period. Shut up, no further questions.  Tim showed the organization how to communicate – be humble, be appreciative and be gracious – you will come out a winner every single time!

Want Change? Hire Pirates!

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Dollars for donuts, Fast Company is the best publication out their for anyone in the business world!  They hit a home run in my book recently with the article: An HR Lesson from Steve Jobs – If you want Change Agents, Hire Pirates!  “Why? Because Pirates can operate when rules and safety nets breakdown.”  More from the article:

A pirate can function without a bureaucracy. Pirates support one another and support their leader in the accomplishment of a goal. A pirate can stay creative and on task in a difficult or hostile environment. A pirate can act independently and take intelligent risks, but always within the scope of the greater vision and the needs of the greater team.

Pirates are more likely to embrace change and challenge convention. “Being aggressive, egocentric, or antisocial makes it easier to ponder ideas in solitude or challenge convention,” says Dean Keith Simonton, a University of California psychology professor and an expert on creativity. “Meanwhile, resistance to change or a willingness to give up easily can derail new initiatives.” So Steve’s message was: if you’re bright, but you prefer the size and structure and traditions of the navy, go join IBM. If you’re bright and think different and are willing to go for it as part of a special, unified, and unconventional team, become a pirate.

The article is an excerpt from Steve Jobs book: What Would Steve Jobs Do?: How the Steve Jobs Way Can Inspire Anyone to Think Differently and Win by Peter Sander, and it goes into some of the hiring philosophy that Jobs had while he was at Apple.

So, what did Jobs Pirates have to have:

1. It’s not enough to be brilliant and think differently- a Pirate has to have the passion, drive and vision to deliver to the customer a game-changing product.

2. Will the person you hire, fall in love with your organization and products?

3. A Pirate is a traveler who comes to you with diverse background and experiences.

4. Even though they’re a Pirate they still have to fit into the team and come with or be able to make connections.

“So, in Steve’s book–recruit a team of diverse, well-traveled, and highly skilled pirates, and they’ll follow you anywhere.”

Burning Down Your HR Department

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A couple of years ago my parents house burned down.  They were away on vacation and lighting struck the roof. Before the fire department could get there and put it out, most of the house was destroyed.  60+ years of memories and possessions, gone.   In hindsight, it was a bit of a blessing,  there house was at the age where everything was starting to need replacing, and my father was at the age, where he wanted to retire.  Those two things don’t go well together!  Major home improvements equals major expense, and a fixed income.  So, long-story-short, mother nature, and the insurance company, gave my folks a new house for a retirement gift!  All is well that ends well, I guess.

This situation, though, led to some deep emotional conversations about what the wish they could have pulled out, if they new this was going to happen.  As you can imagine it was all the stuff you and I would want – our photos, our mementos, some favorite things that remind us of loved ones, or things that we were proud of.  I thought about his recently when having a conversation with a friend who just started a new position as the head of a large HR shop.  His comment to me was:

“What I really need to do is burn this place down and start over!”

To which I replied, “well, isn’t there anything you would keep?”  Bam!  That is what he needed – he did need to burn it down, but there were definitely some things he needed to take out before lighting the match.

It’s a common practice that Leaders tend to do when taking on a new position – we tend to burn down our departments.  Oh, we say we won’t, as we go around throwing gasoline on everything, and we say we aren’t rebuilding as strap our tool belt on and start hammering away, but the truth is, most leaders want to remake their new departments into what they want, not what it was.

So, I’ll ask you to take a few moments today and think about the concept of burning down your HR department.  What would you pull out and save?  What would you happily allow to burn up?  What would you miss?

Everyday we owe it to our organizations to get better.  You don’t have to burn down the department to get better – but you do need to get rid of those things you know you would easily allow to burn up!

89 year old Nurse for Hire

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I read a wonderful story last week about the longest serving Nurse in Michigan, Dorthe Canty, who is retiring at the ripe old age of 89!  Having worked in a Health System I can tell you this is no small feat, for one simple reason it’s tough being on your feet for 50+ years taking care of patients.  Can you imagine what pushes someone to work in such a demanding field until the age of 89?  Here’s what Dorthe had to say:

“What am I going to do instead – sit at home?”

I love that!

Why is it we push so hard for everyone to retire at 65?  That’s what we do as HR Pros.  As soon as someone starts having those birthdays pop up around 62, 63, 64 we start hinting around those questions – “So, Charlie when are you going to retire?” , “What’s your plan for retirement Sue?”, etc.   It’s really one of those American cultural norms that our government started when they decided Social Security should start at 65 – that was our little reminder that at age 65 you become to broken down to work any longer!  Thank you – but like so much of what our government set up in 1930’s and 1940’s in really no longer relevant.

We now raise our kids to believe that retirement, basically to stop working and start having fun, should be there goal.  I think we should change it.  I don’t think I’ll ever stop working. I have 3 boys to put through college, then I have weddings,  then I hope to have untold numbers of grandchildren that need to learn how to hit a curve ball and master the crossover dribble, then I have another round of college, and, well you know life just keeps coming at you.  The goal shouldn’t be to stop working, the goal, the expectation should be to enjoy your life while you are living it.

I don’t need retirement at 65 for one simple reason – I enjoy what I’m doing – and oh by the way – I get paid to do it!  If or when that stops, I’ll find something else I enjoy and usually if I enjoy something I find a way to make money at it, because I like money – it allows me to give things to my family, which I enjoy most of all.  You see work doesn’t define me at 41ish – the combination of my family, my friends, my work, my life defines me – so retirement doesn’t sound like a goal I want, it sounds quite frankly like an end. I think it was that way for Dorthe as well. She didn’t want to just sit home on the sidelines, she wanted to be in the game, she wanted to participate in life. So do I.

7 Sure Fire Ways to Fail as an HR Leader

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It’s tough being an HR Leader these days!  You have all these boomers retiring and taking their typewriters and knowledge with them, you have all theses X’ers who think they are now the second coming, the GenY’s and the Millennial’s who have been told they are the second coming, and now we have these Generation @’s who think they can work from where ever since they grew up with a smartphone and a iPad in their crib.  On top of all this, somehow in the last 10 years executives decided HR is no longer HR, but now we are these business partners, so on top of having to take care of all these people issues, we now have to be concerned with business issues, teach our leaders how to be leaders, continue to train our workforce to stay current, fight off talent sharks from our competition, make sure the corporate picnic still runs smoothly and oh by the way can you put a nice internal blog post together for the CEO and make it real “peopleish”.

I get it – it’s hard being a leader in HR, that’s why I’m going to help you out and give you some tips of things to stay away from:

1. Think of yourself or your company as “the” industry leader. As soon as you do, someone will knock you off.

2. Identify so strongly with the company that you no longer have a clear boundary between your personal interests  and the corporation’s interests. Yes you should be committed, but don’t be “committed” – to often leaders doing this fail to differentiate their personal agenda and the corporate agenda and start empire building.

3. Have all the answers.  This is tough because it’s common leadership training that we all know – use your people, surround yourself with people better than you, make group decisions, etc.  But until you put your butt in that seat you never realize how many things will come your way, where people want a decision and they are unwilling to make it – so they look to you for the answer. Don’t get sucked into this trap – push back – make them bring you solutions.

4. Hunt down and Kill those who don’t support you. Don’t think this happens! Look at turnover numbers of  departments when a new leader takes over – they are almost always higher than those of the organization as a whole.

5. Become obsessed with the company image.  Your company image is hugely important, but it is not the most important thing you have going on. Make sure your operations match the image you want to create, not the either way around.

6. Underestimate or take obstacles for granted.  As a leader you want to be confident during hard and challenging times, but don’t let yourself get fooled into believing your own confidence will get you through.  Having a clear understanding of the reality you are facing, and being able to communicate that without fear to your team, with a plan of action, is key.

7. Stubbornly rely on what you’ve always done.  “Well, when I was the leader at GE we did it this way…” Look, this isn’t the 80’s and this isn’t GE. Might it work? Sure. But be open to new ways of doing things, while being confident of what you know will work. Don’t put yourself or your organization in jeopardy, but be willing to try new things when time and circumstance allow.

Adapted from The Seven Habits of Spectacularly Unsuccessful Executives in Forbes by Mike Myatt

Sackadamus returns – 2012 Predictions

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Back when I first started blogging in 2009 – I wrote my first Sackadamus 2010 Predictions over at FOT (check it out – I was right on!). So, for 2012 I thought it was time to give you some new predictions for the upcoming year.  Don’t be frightened, I’m not sure why I have this gift but I do, I promise to only use it for good and HR!

My Top Predictions for 2012:

1. HR blogging reaches it’s pinnacle as the last HR person finally starts the final HR blog called: TheLastSeatAtTheTable.com.  It will be by a GenXer who will talk to much about their philosophy on performance management, why their GenY co-workers suck and how they no longer want to talk about having a seat at the table (very original like most of the content us HR pros put out…).

(It’s scary right!? You get an uneasy feeling, like you can almost feel these predictions coming true as you read them!)

2. Organizations will discover that all this time and money they’ve been putting into Employee Engagement is getting what they hoped for – better performance and higher results.  With one last ditch unfocused effort they’ll work towards the “new” engagement model of just making people Happy at any cost.  This to will fail, but what the heck – we’ll have a subjective rating scale that will ensure it wasn’t our fault that it failed – the measure said people felt more happy!

3. Work Life Balance will jump the shark.  It’s taken us almost 10 years, but HR will finally discover that Work Life Balance doesn’t mean you can come and go whenever you want and put work as the 4th, 5th or 13th priority in your life.  The next generation of “Work Life Balance” will be “Work To Have A Job” – it will be sweeping the country like a Tsunami of actual productivity.

4. SAP and Oracle will merge to create on giant super Dinosaur of an HRIS system that all HR people will be forced to use worldwide, and this new system will still generate reports that our leadership teams won’t believe.

5. LinkedIn will (has) become the 2010ish version of the 2000ish job boards. (Quick Question off subject – How do the HR Pros who taught their workforces to put up profiles on LinkedIn about 3-5 years ago feel about themselves now?  Thank you, by the way – I love easy ways to recruit your employees!) LinkedIn will now become the worlds largest recruiting site of recruiters – which make up 63% of the actual users of LinkedIn.  Hello – Facebook – whomever figures out how to effectively recruit on Facebook wins – Wins big! – I’m guessing on Branchout as of right now – but Facebook really has an opportunity that no one has figured out – Billion dollar plus opportunity just sitting there…

6. HR/Talent Pros will finally get the power of video.  “But Tim, we can have video resumes, interviews, etc. our hiring managers will discriminate!”  Yes, they will.  Deal with that issue, don’t stop technology and one of the best productivity tools that you’ve been given in years!  The hiring managers who will discriminate using video, are the same ones who are discriminating now – the difference being they just wait for the live interview to do it now.  Measure, determine the issue, take action – it’s not difficult to determine discrimination – but it takes a lot of courage to call someone out on it – don’t blame the tools being used.

Have a great 2012 HR/Talent Pros – and thanks for all the support you’ve given me in 2011!

I’m In Love with Old Employees!

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I’ve recently got to spend some time with my Dad – he’s 70.  I use to think 70 was really old, like let me help feed you that oatmeal old.  My Dad doesn’t seem 70, or look 70, I guess it’s somewhat true – 70 is the new 60.  Here’s what is awesome, though, 70 in work years – is still 70!  When you are working in a professional role at 70, pretty much you’re the oldest person sitting at the meeting.  You know where the bodies are buried, who dug the hole and who has been searching for the bodies ever since.  My Dad works in a professional role – they keep paying him to show up, so he keeps showing up – he’s probably pretty damn tired of answering the question – “So, when you going to retire?”

Lately, he’s been sharing some great work stories with me – from the perspective of being 70 and already collecting full social security. This is what is completely AWESOME about being 70 and still working – you don’t give a sh*t about office politics!

When you know that you could retire at any minute, and you’re comfortable with that – a freedom comes over you that most people don’t have in your organization.  When your boss is 40ish – the same age as your kids – and you’ve got 30 years of work war stories and experience on them – you tend to tell it like it is, when no one else will.  When the CEO says he just wants to hear it like it is – to tend to say it like it is – even when your boss and his boss are trying to duck out of the room or kick you under the table – because they don’t want the CEO to know what “it’s” really like.

It’s Awesome to be Old and be at Work!

To often leadership tends to discount older workers in the twilight of their career – “Oh, that’s just crazy old Guss – don’t pay attention to him – he still thinks we can get great customer service by talking to people face-to-face!”  (the group all laughs loudly, while checking their smart phones for the latest customer service numbers of the electronic dashboard)  We believe that their “sage old advice” has no merit.  In reality we hate the fact that the older worker tends to cut through our political B.S. and tell us what we really don’t want to hear – the painful truth of why we are failing.

Sure many of our older workers could deliver their feedback in a better way, coat it with a little sugar, make it easier to go down.  But, most of the time they don’t.  They just throw it on the table, like a grenade, and watch the fallout as executives start tripping over their spreadsheets trying to explain why they’ve had declining sales for 12 straight quarters, but how they should still be eligible for their performance bonuses.

Look, the next time you hear one of your old workers start to speak – stop – listen – don’t judge.  They aren’t trying to get a promotion, or a raise – realize they probably don’t even need to show up any longer.  What they are saying comes from the heart, comes from years of experience, comes from the fact they have reached a point in their life where they only want to leave a legacy of something they can be proud of.  Your organization can truly benefit from it – but only if you open yourself up to hear it.

The Only Employee Engagement Tool that is Sustainable

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I wrote a post last week that some people had some issues with about employee engagement and decline effect – the basic premise being the more you do “stuff” to increase employee engagement, the less effect it will ultimately have, and in fact eventually the engagement will start to decline over time.  Not earth shattering stuff, but for those folks in the heat of fighting the employee engagement battle right now, they don’t really want to hear that kind of stuff.

So, I thought about it and asked myself this one simple question:

What thing (or things) could you do to increase employee engagement  – that wouldn’t be impacted (or impacted less) by the decline effect?

Everyone will tell you financial compensation type things have little impact employee engagement – which is one of HR’s biggest lies by the way – they do impact engagement, but they are hardly sustainable long term.  You will always find someone willing to spend more than you, buy better benefits than you and do more “stuff” than you to help increase the engagement of their workers.  (And yes – I get the difference between satisfaction and engagement!  But for the HR Mgr working in the trenches – Employee Satisfaction and Employee Engagement run parallel 99.9% of the time – that’s the real world folks)

Autonomy and flexibility are huge drivers for engagement – but again very difficult for most organizations to sustain long term.  You begin with the best intentions, then business imperatives shift quickly – and your once great driver of positive engagement, becomes a huge drag on employee engagement.   Once you give Mary every Friday off and the world is great – asking Mary to begin working every Friday again will not work out well from an engagement standpoint.

Communication, transparency, hard skill development, charitable causes, etc. are all great things to help in driving positive employee engagement – but all hard to sustain over and extended period of time, especially as leadership teams evolve and change.

So, what is it?

FEEDBACK!

  • Timely
  • Frequent
  • In the moment
  • Formal
  • Informal
  • Individualized
  • Group
  • Positive
  • Constructive

FEEDBACK!

Feedback is the one thing organizations can commit to, long term, that will have a driving, lasting impact to employee engagement.  Our worlds are always all rosy and happy – sometimes we have professional messages that suck.  It’s easy to drive high employee engagement when the organization is high profitable and hiring and throwing Friday afternoon BBQ’s each week.  It’s really freaking tough to sustain high engagement when the real world hits your organization in the face.  But creating a culture that is going to deliver consistent feeback in good and bad times – where employees know exactly where they stand (good or bad) and can engage in the feedback process – will always ensure you have the highest engagement possible for your organization.

Not big implementation plan. Printing up and hanging of posters. Bi-Annual surveys. Just good old straight in your grill feedback.  It’s all we really wanted to begin with.

It’s also the hardest thing to do in your organization!  That’s why we try everything else first…