Calibrating Your Talent for Succession

I’ve been a part of one organization that thought it was pretty important to do Talent/Succession Reviews (sure every organization will tell you it’s important, but very few actually do anything about it really!) on a normal basis (that basis being twice per year -whether we wanted to do it or not!).  That organization was Applebee’s – before IHOP bought them and gutted it like a homeowner prior to foreclosure – and we called them Calibration Meetings.  We were a growing organization, so having an updated succession plan was critical for success.   We thought we had a decent process, the meetings took way too long – usually all day, sometimes a day and half, and at the end we had a clear picture of where are top players were in their development, who needed our help, and who we needed to go out and shoot.  Perfect.

Here’s what the Calibration Meetings taught me out Talent/Succession reviews:

1. Once you talk about an individual employee for 10 minutes – even the best employee turns into a pile of crap with a million flaws.  Put a time limit on how long you spend on a person, focus on the positives they bring to the team (believe me that’s really hard to do).

2. You will find every reason a person shouldn’t be working for you – and you will still struggle to kick them off your bus.

3. If a person is ready for the next level, and you don’t make it happen – they will leave.

4. People appreciate being told where they stand in your succession plan, more than they appreciate the feedback from a performance review. (it’s really the best indicator of their true worth)

5. You must tell everyone where they stand in succession, even the bad ones, for it to really work.

Want some help getting your Talent/Succession Reviews started? – check this out:

Halogen is bringing in the team at Fistful of Talent for a quick, street smart webinar on how to bootstrap a talent review and get started with Succession Planning.  Attend “Zombies, Grinders and Superstars:  The FOT Talent/Succession Review”. 

Register Today for the Wednesday June 20th webinar!

 

Fifty Shades of HR

My friend Laurie Ruettimann wrote a funny post over at The Cynical Girl on Fify Shades of Grey – and how crappy she thinks it is (go check it out). That post gave me inspiration to write this one, plus the fact that for Mother’s Day I bought my wife the first two books of the series (which is before this SNL bit even ran – making fun of all the guys buying this on Amazon for their wives).    I’m not going to get into the content of the book – it’s lady porn – and this is a family site. Ok, it’s not a family site – but I have standards – although they are very low, I still have some!

Here’s what I don’t get about Fifty Shades, I mean besides most of the terms – why is it Ok for the ladies in the office to talk about sex, but when the guys do it HR is called and we go through an entire round of discipline and sensitivity training?  Don’t tell me that the ladies aren’t talking about it – you’ve read the book – they are saying things that make the most harden HR Pro blush!  Yet, we chuckle and walk away – it’s just the girls – they don’t mean any harm…

I tend to think we allow this double standard for the simple fact 80% of HR Pros are female, so other females either join in the conversation or turn the other cheek.  This is reason #3247 that HR is hard – we send mix messages to our employees constantly.  “Don’t ever engage in sexual conversation in the workplace – there is no place for it – unless it’s a popular book that all the ladies are reading, then have at it, but only if your a female or gay male, otherwise it gets creepy!” (That’s actually wording from our official policy!)

Shades of Grey, literally, has no place in HR – yet we deal with “gray” constantly in our profession and in the workplace.  Individual contributor is creeping out the front desk person by hanging out around her work station to often and we discipline the individual contributor.  Executive is creeping out the front desk person by hanging out around her work station to often, and she gets fired.   Your co-worker “borrows” a ream of paper to do some printing at home and he gets written up like he stealing company secrets. Executive uses the companies IT staff to help put together his kids science project and no one says a thing. Gray.

It might just be the male in me, but the Fifty Shades conversations seem fairly black and white.  Unfortunately, in real life, we can’t have our cake and eat it to.  Leave the books and the stories and the workplace debriefs of chapters 4 and 5 at home where they belong.  We have enough creepy in our workplaces – let’s not be a part of the problem!

A Job Post with Your Name On It!

I was in a conversation the other day with another Talent Pro and she was asking me for some advice on getting better applicants to apply for her postings.  I asked a number of questions but one that really got the conversation moving was:

Do you know who you want to apply for this position?

She told me “Yes” and then went on to give the specifications of the job description.  I said “No”, do you know the Name of the person you want to apply to this position?  She laughed – she thought I was joking – I wasn’t.   Well, I half-wasn’t.   It was a quirky idea, but in the right environment and small to medium community you could really make a splash by actually naming your post after the person who you really want to take the job.  Can you imagine!

Wanted “Michael Smith – Chemical Engineer” – please apply today!

The obvious issue at play here is – well – if I knew the name of the person I wanted, why wouldn’t I just call them up and ask if they wanted the job!?  GREAT question – why don’t you?  It’s actually fairly easy to find names of competitor employees you might want to hire.  So, why don’t you call them up and ask them if they want the job you have?  You know why?  Because it’s F’ing hard to do!  That’s why the search industry is a multi-Billion (with a “B”) business.

So, instead of calling them – just make a job posting with their name on it – and go float it around town – through your social channels, on your website, maybe a job board posting, etc.  Believe me – it will get back to the person you are looking, and if they are interested – they will come calling.  Seems silly, but I bet it would work far more than it wouldn’t.  People like to feel wanted.  How much more wanted can you get than a company creating a job posting with your “actual” name on it!  THIS job is for me! You would say to yourself.

In a tough talent marketplace, sometimes it’s the easy, simple things that make the difference.  Sometimes people just want to know they’re wanted.  We make this search game so difficult sometimes.   I always tell people I have the easiest job in the world.  I just have to ask people if they are interested in a job, I have open.  Pretty easy!  I’m not trying to launch the space shuttle or fix someones heart – I just need to see if they would have interest in making a job change.  The rest is just market variables, all of which, are probably pretty similar to the next guy.  Many times, it comes down to only one thing – me showing interest in them, and their current company not showing the same level of interest in keeping them.

I say give it shot – what’s the worse that can happen – you get your community talking about your company and how aggressively you’re going after people?  That’s not all bad – either way!

#8 Rap Lyric That Shaped My Leadership Style

For the background of this list – see my original post from 2-10-12.

Tupac Shakur kicked off our countdown at #25 and he’s back in the Top 10 with his hit song Keep Ya Head Up off his 1993 album Strictly 4 My N.I.G.G.A.Z.  This song is great and includes a sample from the song Zapp and Roger’s “Be Alright”, which gives it a classic R&B feel – 2Pac was great at doing this in his songs.   The Lyric:

“Forgive but don’t forget”

This is really one of the quintessential elements of leadership – being able to forgive and move on.  To often I’ve been around managers who are unwilling to forgive, or unable to move on past an issue – and ultimately it hurts how they are viewed as a leader.   Also, I see people who believe that when you forgive someone, that you should also forget what they did – that’s just naive.   Like Chris Rock said – when McDonalds hires a former crackhead, they don’t allow them by the happy meals! (well he almost said that)

The one thing in business that is a certain, is that everyone is going to make mistakes – it happens all the time.  So, as a leader, your ability to forgive and move is paramount to the success of your business.  But you must also have the ability to not forget and put yourself in the same situation over and over.  I believe in second chances – but not third and fourth chances.  Once you screw it up twice, you’ve just established a pattern – if I, as the leader, allow that to happen a third time – I’m just a bad leader.

As a leader you must also be able to move on and not hold someone’s mistake against them.  If you can’t, do them a favor and let them go – it does them no good to work under your inability to move past a mistake – you’re just holding them and your company back.  Give them a gift and let them go blossom somewhere else.  I can’t tell you how many employee calibrations I’ve been in with leadership when a manager will bring up something one of their employees did 3 years ago, but they’ve been great ever since – but they are unwilling to let it go and allow them to rise above it.  You’re not protecting the company, you’re establishing a culture where your employees understand every mistake they make will be held over their heads for eternity.

 

The Facebook for Recruiters

A couple of weeks ago I got to give a live video presentation on HR to a group of Executive MBA students in Zurich, Switzerland.  The presentation was on HR and Leadership, etc. – boring crap mostly – but they seemed engaged, or just trying hard with their limited English skills to keep up with my 63 slides of gold!   Anyway – afterwards the instructor opened it up to Q&A and every single question they asked had nothing to do with my presentation, but had everything to do with recruiting.  Strange, but I played along – I know a bit about recruiting and I faked the rest.

They wanted to know everything – what tools I use, what software I use, how I use it, etc.  I didn’t know how much would actually translate in terms of how they recruit in Switzerland, to what we do here in the states.  At one point I started talking about using LinkedIn – how there are actually more users outside of the U.S., etc. One of the students raised her hand and said:

“LinkedIn?  Is that the Facebook for Recruiters?”

I actually laughed out loud – not at her question – but at the fact of what she was saying.  She was dead on!  I had never thought it that way, but that’s exactly what LinkedIn has become – The Facebook for Recruiters.

I’m not here to bang on LinkedIn – a ton of people are making a ton of money using LinkedIn – LinkedIn themselves is making a ton of money – I really don’t see any losers.  You don’t have to be on it, if you don’t want, most who are stop by infrequently – but, it’s a great place to look for a job – you will definitely “network” with some recruiters.  Welcome to Job Board 2.0!

 

 

Interview Gal

I love listening to Jim Rome, Sports Radio and TV Sports Talk show host, and one of his classic bits is to go off and some of the crazy types of personalities we see in our every day lives – Slow Pitch Softball Guy, Travel Baseball Dad Coach Guy, Crazy Soccer Mom, etc.  We see these people go from normal everyday accountant to something we can’t even recognize anymore!   Wait is that Steve from the office?!  No, it’s Slow Pitch Softball Guy – acting like a fool and playing like it’s game 7 of the world series when it’s really just a lazy Wednesday night with a bunch of guys trying to get away from the family for a couple of hours and have a beer and play a game!

I see this in our HR lives as well!  My favorite is “Interview Gal“!  You know her! She’s the lady who comes in to interview for your position – and you realize right away she probably escaped that morning from the mental hospital!

Here’s what Interview Gal likes to say during her interview:

“Why did I leave my last job?  I didn’t feel it was right for my soul.”

“Haa haa haa, snort, haa, snort, ha ha!”

“Um, do you have anything else besides water or coffee?  I really like tea!” 

“Why do I want to work here!? Duh! The money! No, really just kidding – ha ha, snort – I need a position to help me pay my bills.”

“My strengths? I’m strong at a lot, and I’m not really late very much, I mean traffic is crazy around here, but I always try and leave early to get to work on time.”

“Is it hot in here? I’m roasting – must be those hormones!”

“So, I don’t want to bring this up, but if you hire me – I need to leave early every other Tuesday for my group.  And one Monday per month I will take off all together – but that should be it.  Do you let everyone out early on Fridays?”

I would have an “Interview Guy” but those comments would consist of “Yes” and “No” and “You know” and not much else!

I love HR for the simple fact, almost daily, candidates give me great joy and stories to share with my friends and family.  I have a theory that people aren’t necessarily crazy, but the actual exercise of performing an interview makes them crazy!  Kind of like when you bring out your video camera and your kids immediately lose their minds trying to crazy stuff in front of the camera. The same things happens to candidates and we (HR) are the cameras!

 

 

 

 

#9 Rap Lyric That Shaped My Leadership Style

For the background of this list – see my original post from 2-10-12.

The #9 Rap Lyric that shaped my leadership style comes from the rap group Outkast, which consists of Andre’ 3000 and Big Boi, and the song “Unhappy” which is off their 2003 album Speakerboxxx/The Love Below.  The lyric:

“True happiness is not acquired and you won’t find it on sale.”

I’ve written recently about my thoughts on the idea of “doing what you’re passionate about” – which I think is mostly fools gold in terms of valuable advice.  To me, this runs right into the concept of happiness.  Happiness is a personal decision – there are great examples in our history of people making a conscience decision to be happy, under horrific circumstances (Just read Viktor Frankl’s Man’s Search for Meaning and his experiences in Holocaust for one example).

It is possible to decide on being happy, but it just doesn’t magically happen, and it has nothing to do with what you have, or what position you have.

I give out the following advice, every time someone comes to me and they are contemplating leaving their current position for a new position:

1. Are you happy in your current position?

2. Are you making enough money to pay your bills and save a little?

3. If yes, to questions 1 and 2 – stay where you’re at.

To often I see people chasing happiness like it’s a finish line, only to find out they still aren’t happy when they reach their end result (salary level, position level, location, etc.).   I was once in this race – so I know firsthand.  It’s like my grandparents use to say “You can’t buy happiness”, every time I wanted a new toy – thinking it would make me as happy as can be.

As a leader you need to be aware and recognize your people chasing down what they think is happiness.  You can help them learn that true happiness can be obtained, but you need to work for it.  I’ve found people are happiest when they are accomplishing things, when they are doing things for others, when those things are recognized and appreciated.  Those things have nothing to do with money or position level – they have everything to do with being about something bigger than yourself.

“Following Your Passion” Is For Suckers

One of my favorite bloggers is none other than Mark Cuban – yeah the NBA Dallas Mavericks owner – he’s a brilliant writer at Blog Maverick.  Recently he wrote something so good, something I believe in so much – I’m just going to re-run the entire thing because I could not have said it any better myself.  Here’s the post:

Don’t Follow Your Passion, Follow Your Effort

I hear it all the time from people. “I’m passionate about it.” “I’m not going to quit, It’s my passion”. Or I hear it as advice to students and others “Follow your passion”.

What a bunch of BS.  ”Follow Your Passion” is easily the worst advice you could ever give or get.

Why ? Because everyone is passionate about something. Usually more than 1 thing.  We are born with it. There are always going to be things we love to do. That we dream about doing. That we really really want to do with our lives. Those passions aren’t worth a nickel.

Think about all the things you have been passionate about in your life. Think about all those passions that you considered making a career out of or building a company around.  How many were/are there ? Why did you bounce from one to another ?  Why were you not able to make a career or business out of any of those passions ? Or if you have been able to have some success, what was the key to the success.? Was it the passion or the effort you put in to your job or company ?

If you really want to know where you destiny lies, look at where you apply your time.

Time is the most valuable asset you don’t own. You may or may not realize it yet, but how you use or don’t use your time is going to be the best indication of where your future is going to take you .

Let me make this as clear as possible

1. When you work hard at something you become good at it.

2. When you become good at doing something, you will enjoy it more.

3. When you enjoy doing something, there is a very good chance you will become passionate or more passionate about it

4. When you are good at something, passionate and work even harder to excel and be the best at it, good things happen.

Don’t follow your passions, follow your effort. It will lead you to your passions and to success, however you define it.

It’s probably the worst advice we ever give out as HR Professionals – “Oh, just do what you Love!” or “What are you passionate about? Do That!”, etc.  This is development!  This isn’t helping someone truly get better!   It’s psycho-babble that is sold by an industry that has found out they can make money on you by telling you this crap because you like to hear it – it makes you feel good.  But it’s not reality.

Adult learners – for the most part – are hardwired by the time you get them.  They are very hard to change.  But, if they are good at something, and they even put more time and effort into that thing – they can become “really” good at it – they can become “experts”.  When you become an expert you will be amazed at how passionate you become!

#10 Rap Lyric That Shaped My Leadership Style

For the background of this list – see my original post from 2-10-12.

Hey, we made it – the Top 10 – if you’ve stuck with me this long – Thank you.

My #10 Rap Lyric That Shaped My Leadership Style comes from Mos Def and Talib Kweli’s 1998 album Black Star and from the song K.O.S. Determination. The actual line is rapped by Talib (but I love me some Mos Def!).  Here’s the line:

”At exactly which point do you start to realize, that life without knowledge is death in disguise”

The one thing I’ve always done my entire career – is to keep learning.  After graduating with my undergrad I went back and got my Master’s in HR on nights and weekends.  After getting my master’s I went after my SPHR, which I’ve continued to hold and re-certify since 2001.  3 years ago I started blogging and found it actually forced me to research what I was writing about, and gain a better understanding of so many more things in HR that I never would have looked into personally.

In Malcolm Gladwell’s book The Outliers – he explains his 10,000 hour rule.  Which basically is, if you want to “master” a subject or skill you need to put in 10,000 hours of practice.  That’s like 3 hours per day for 10 years.  But in HR, I don’t think we need to be “master’s” – I’ll settle for “Expert” – let’s say 5,000 hours.  That’s doable right!?  We have roughly 40-50 years of working in our various careers – becoming an “expert” should not be hard – but you do have to make a concerted effort to get there.

It’s one thing I encourage and support within my team – continue to educate yourself and get better.  If you’re a recruiter – be an expert recruiter. Read everything you can get your hands on – watch videos – attend seminars – create new sourcing methods.  If you’re a compensation pro – go after your CCP – then blow up your compensation model and make one that will put your organization in a competitive advantage.  Be an Expert.  You won’t get their without knowledge.

Got’em Right Off The Boat

Don’t know if you’ve seen this, but a company called Blueseed recently announced their plans to build a ship to house Technical start-up workers off the shore of San Francisco, far enough off shore to in ‘International’ waters.   Makes you trying to get around the Visa issue just a little easier, now doesn’t it!?  What we’ve run out of H1B’s for the year – don’t worry about it – just hire them and put them on the boat!   Gives a whole new meaning to “off-shoring”.

Here’s the explanation from Blueseed:

As a foreign national, to legally earn a paycheck in the United States, you would need a valid U.S. work visa. To live and earn a paycheck aboard the Blueseed vessel, you will only need a passport.

If you are outside of the U.S., you’ll have to enter the U.S. first before boarding the Blueseed vessel. The best way to do this, and to be allowed to legally come to mainland, is to obtain a B1 (business) or B2 (tourist) visa. These visas are easier to obtain because they don’t grant the right to work in the U.S., are usually valid for 10 years (check validity for your country here) and are often combined into a B1/B2 business/pleasure visa. Nationals of 36 industrialized nations are exempted from this requirement for travel periods of up to 90 days, under the Visa Waiver program.

I like it.  I like when someone finds away around the system legally – or so they’ve interpreted it to be legal.  It’s creativity, in business, at it’s best!   We have a problem (not enough technical workers) – we’ve found a solution (building a big barge and anchoring just off the shores of the United States for you to hide house such workers).  It causes everyone to have an instant opinion – you either think it’s legal or that it’s not legal, or you think it’s good for business or bad for business – it’s polarizing.  It’s change.  It’s fun!

I’d like to see some company take it one step further – put a floating work place in International air space!  Sure that would make your work place 12 miles straight up in the air – but can you imagine the base jumps down to the ground!  Talk about an extra benefit for your employees – even your employment brand would rock – “Working Here Is A Thrill A Minute!” or “Jump Into Your Career with Us!” – I mean the ideas are endless. Plus, with my airspace idea you won’t be hampered by just living hear water – you can move that sucker anywhere on Earth!

So, what do you think about Blueseed? Good idea or cheesy-creative attempt to get around U.S. Immigration and Labor Laws?