HR – It’s You or it’s Me

I love ‘end of days’ type posts and articles.  The end of Job Boards!  The end of HR!  Here’s another one great one over at ERE by Dr. John Sullivan called: The End of Sourcing Is Near…, which talks about how eventually (in John’s opinion) most sourcing information will be readily available to almost everyone.  This makes really the only thing left to do in recruiting is to sell the candidate on your job and your organization.  Sullivan explains the importance of this very critical step in recruiting – the sell:

“Recruiting leaders should begin focusing on these selling aspects because, as previously stated, “finding” is becoming so easy, and there is little push for change in candidate assessment because most recruiters and hiring managers are comfortable with the existing process of assessing candidates through interviews.

Once you realize that the selling aspect of recruiting is almost universally under researched, underfunded, and it is almost always executed in an unscripted manner, you’ll see that it’s ripe for significant improvement and change. If you review the recruiting literature you will find very little written about the science of selling and the importance of using data-driven selling approaches within the recruiting function. The pressure is increasing on recruiting leaders to make a decision to shift resources away from sourcing by recruiters and toward the remaining big challenge: selling.”

Like most ‘end of days’ type posts, Sullivan’s end of sourcing post is probably a little over the top, but he makes a great point.  HR Pros don’t recruit well for one simple fact – HR Pros didn’t get into HR to sell – they got into HR to do HRy things like: build processes, improve processes, administer people practices within an organization, training, problem solving, etc.   They didn’t go – “Oh boy! I can’t wait to get into the Fortune 500 HR shop so I can sell our company like a a life insurance salesman trying to make quota!”

That’s where I come in.  I don’t hire HR pros to work in recruiting.  I don’t sell the recruiting position as an HR position.  I don’t go over to Michigan State’s HR program and speak to students about ‘getting their start’ in HR by coming to work for me.  99% of those folks, while great people, would fail in my environment.  They want to be in HR – Recruiting is not HR.  There in lies the problem for most HR shops.   Most HR folks – probably 70-80% – have to do some ‘recruiting’ in their organizations.  They don’t have a recruiting department or a sourcing group to do all the heavy lifting.  Most HR Managers, if they’re lucky, have a full time recruiter, but this still means, when it’s busy, they still have to recruit.

That’s why so many HR pros engage recruiting agencies.  We offer a skill set they don’t, necessarily, have on their staff.  We sell.  We sell the crap out of a position and your company.  We can make an average company look like the Best Place to Work and a really bad company look like the next big opportunity.  No power steering – No problem – manual steering builds up great arm muscles!  Want tinted windows?  Yeah, we can get those installed.  Recruiting is selling.  In fact, Recruiting is double selling.  You sell the candidate on the position, then you sell the hiring manager on the candidate.  Good recruiters can work in any industry – because selling skills are transferable to any product or service.

So – do you want your HR Pros to sell, or do you want me to sell?  By the way – I don’t hire HR Pros, I hire closers.

Let my company do some selling for you – let’s connect: sackett.tim@HRU-Tech.com; 517-908-3156 or @TimSackett.

 

How Does HR Think?

I’m not sure how HR thinks.  I know how I think, and from what people tell me, I don’t think like a ‘normal’ HR person.  One thing I really like, though, is to see how other pros think.  I learn a lot from how maybe an engineer addresses an issue versus say how a Designer would address the same issue.  I like to take aspects of how other professionals think and incorporate those thought processes into how I think about HR.  I think this helps me solve HR issues in ways that the business can grasp onto better.

I found a cool article recently on how Designers think.  Here are some of the ways Designers think:

– “Design is not about solving problems.  It’s about making people happy. And there are always so many personalities and ideas to consider. So you’re trying to simplify it to its fundamental structure.” 

– “You have to understand when the timing is right for dialogue, and when its time to move the limits. Designers arrive at a company to move its limits.”

– “Try to pare things down. Very few moves do a lot.”

– “Unoriginal, ugly and cheap. Revolutionary, gorgeous and luxurious. These do not have to be contradictions.”

– “The idea of innovation as a structured process has been taken to the extreme, where it is no longer a really useful or robust concept. You’ve got to go about letting people take sensible risks.”

– “…Pain is temporary. Suck is forever.”

In HR, I tend to believe that most HR pros don’t believe they work in a creative function.  In reality what you create in HR speaks volumes about the culture you’re shaping in your work environment.  If HR lacks creativity – your work environment is going to lack creativity.  The rule setters need to show the organization that from time to time, we need to break the rules to get us to the next level.  Sensibly, but rule breaking nonetheless.  Breaking the rules is like ‘kryptonite’ to HR Pros.  It goes against our very being.  Most HR Pros pride themselves on being ‘the one’ part of the organization that actually follows the rules. “If we don’t do it, Tim, who will?”

I don’t know.  What I know is I like how designers think.  It seems like a thought process that opens my mind and gets me thinking about how I can make things better.  It’s a thought process that challenges me to rethink what I’m doing and why.  That seems like a good thing. I don’t want to suck.  I hear suck is forever.

 

 

Job Description Killers

You know what position I would love to apply for!?  Jr. Human Resource Manager – said no one ever!

I hate spending 3 seconds on Job Descriptions – because JD’s just scream “Personnel Department” but I have to just take a few minutes to help out some of my HR brothers and sisters.  Recently, I came across a classic JD mistake when someone had posted an opening and then broadcasted it out to the world for a “Jr. Industrial Engineer”.  I almost cried.

Really!  No, Really!  “Jr.”  You actually took time, typed out the actual title and then thought to yourself – “Oh yeah! There’s an Industrial Engineer out there just waiting to become a ‘Jr. Industrial Engineer’!”  Don’t tell me you didn’t – because that’s exactly what it says.  “But Tim, you don’t understand – we’ve always called our less experienced Industrial Engineers, Junior, so we can differentiate them from our ‘Industrial Engineers’ and our ‘Sr. Industrial Engineers’.  What do you want us to to do, call them: Industrial Engineer I, Industrial Engineer II and Industrial Engineer III?”

No – I don’t want you to do that either.

Here’s what I want you to do.  I want you to title this position as “Lesser Paid Industrial Engineer” – you’ll get the same quality of responses!

You know how to solve this – but why you won’t – just have one pay band for “Industrial Engineer” – from $38K to $100K.  Pay the individuals within that band appropriately for their years of experience and education.  This is why you won’t do it.  Your ‘Sr.’ Compensation Manager knows you aren’t capable of handling this level of responsibility and within 24 months your entire Industrial Engineering staff would all be making $100K – Jr’s, Middles and Sr’s!

And please don’t make me explain how idiotic it looks when you list out your little number system on your post as well (Accountant I, Accountant II, etc.). Because you know there just might be an Accountant out there going – “Some day I just might be an Accountant II!” If SHRM actually did anything, I wish they would just go around to HR Pros who do this crap and visit their work place and personally cut up their PHR or SPHR certificates in front of them – like a maxed out credit card that gets flagged in the check out line.  That would be awesome!

All this does is make it look like you took a time machine in from a 1970 Personnel Department.

But, seriously, if you know of any Sr. Associate HR Manager III positions please let me know.

Ex-employers, Please Send Gifts!

Dear Applebees,

I use to work for you in Human Resources.  It was a great 3 1/2 years, I loved working for you.  I was surrounded by the most talented group of Human Resource, Operations and Training professionals I’ve ever been around.  I tell this story often, but you know when you go into a large business meeting with like 20-40 people all sitting in a large square or circle of tables?  And you look around and you instantly see a couple of slugs, people who shouldn’t even be working for the company, let alone be in this meeting.  The first time I traveled to Applebee’s headquarters for a large operations meetings and I walked into the entire group of HR professionals that the Applebee’s leadership team had assembled, I looked around the room and couldn’t find one of those people!  Then it hit me – I’m that person – I’m the slug!  It was the coolest feeling to be challenged like that – to be surrounded by talented, caring people all working to make a company great.

I’ve moved on to bigger roles and a bunch of new experiences, but I still share so many things I learned while I was with you to those HR Pros I’m connected to.  I still talk so highly of the brand and the people that make your brand what it is today.  You’ve got some really great people still working for you, even after that crappy pancake place bought you.  You’ve lost some great ones as well – I could point out a number and where they are currently working and what their numbers are – who knows, they might want to come back.  You knows, maybe I want to come back.

Tell you what.  Why don’t you send me something. Just a little something to remind me of what I’m missing – a gift card, a free appetizer coupon, a carside to go Frisbee – you could even have someone drop off lunch to my office — grilled chicken oriental roll-up .  You see, I might want to come back, but no one has ever asked.  No letters, no phone calls, no tweets or Facebook messages.  I know I left you and that probably didn’t feel very good, but I think we can all be adults about this.  I had some growing up to do, I needed to see if those fries on the other side of the street really were hotter.   You can’t blame a guy for that.

So, who knows, we were so close once – and there’s nothing to say we can’t be close again,

Tim

****************************

Just in case you are very lost at this point – check this out from Yahoo! Also, Marissa Mayer if you want to send me stuff, I’ll even think about coming over to Yahoo! Who knows – I like gifts!

In case you’re still lost: some of the best recruits you’ll ever get, are people who’ve already worked for you and were good, but you’ve never asked them to come back.

 

Sales Pitch Tuesday – Why Us?

It’s really the only question I have to answer when I call on a potential client to try and get their staffing business.

Why should you work with HRU vs. the thousands of other choices you have?

It’s not a cost issue for 99% of the business development calls I make.  If a company has decided we need to engage a staffing firm – whether it’s for direct search or contract staffing – cost has very little to do with their final decision.  Everyone likes to get the ‘best’ price – but in staffing you’re talking about talent.  I’ve never met an HR executive or operational executive that wouldn’t in a heartbeat pay thousands of dollars more for a more talented candidate versus a candidate that fits the requirements but seems like a “B” level player.  Corporate HR/Talent Pros constantly get frustrated with staffing firms for doing this!  They tell us they want “X” candidate for $80K and we send over “X” candidate for $90K.  They say they aren’t interested. So, we send over a $80K candidate.  They interview $80K candidate.  They they call us and say “Can we interview $90K candidate?”  It happens constantly.  Don’t hate the staffing company, hate the game.

It’s not a talent issue, either.  What!?  It’s not.  The reality of staffing is that all companies have the exact same access to talent.  Some companies are just faster at uncovering that talent versus others.  In my 20 years of staffing – I’ve really seen very little difference in the quality of talent good staffing firms offer up to their clients (and remember, I’ve been on both sides of the fence on this – corporate and agency).  Don’t get me wrong – bad staffing firms do very little vetting of candidates and just flow paper to you.  Good staffing firms should be sending you fully vetted candidates.  I like to tell my recruiters – “We are the sure thing!”  When a company wants to interview or hire one of our candidates, the only thing they should hear is: “When would you like them to start?”

So, what is it?  It’s a relationship issue.  When I worked with a staffing firm, I needed to have trust in the people I was working with.  I didn’t care about their brand or their process.  I cared about how much do I trust this company is going to represent us as a company to the talent base that is out there.  Period.  Don’t get wrong – they better deliver great talent – but I’m assuming that is a given – if I decided to work with them!  Trust.  Part of that trust comes with full disclosure as well.  Most staffing companies hate this!  But I came from their world – I knew the game.  So, if you wanted to play with me – I wanted to know everything.  I was going to let you make money – but I wanted to know where it was being made.  That helps me sharpen up my internal process.  If a staffing firm really wanted to be a partner with me – then this wasn’t an issue.  I wanted to see them succeed, just as they wanted to see our organization succeed.  Most corporate HR/Talent Pros don’t have this mindset. They feel staffing firms are ‘out to get them’ and not a partner.  They need to cut those relationships.

It works both ways.  I stopped doing business with a really good paying client in 2012. Why? Because they were a pain to work with and didn’t get that this relationship should work for both parties.  I want to work with people I truly like.  People I would go on vacation with.  Right now – every single one of our clients at HRU – I would go on vacation with.  I would invite them to my house for dinner.  I would look forward to having a drink with after work.  That is why I love coming to work.  It’s not stressful on either side – the way it should be.  I understand their challenges and they understand my challenges and we can have ‘real’ conversations about each other – and provide feedback.

That is pretty rare in this industry.

Want to be apart of this?  Contact me: sackett.tim@hru-tech.com; call 517-908-3156 or tweet me @TimSackett – I look forward to the conversation! Also check out my staff – I’d definitely go on vacation with any of these good looking people!

 

 

 

 

 

Sales Pitch Tuesday – The Giving Tree

Three years ago I got involved in social media by blogging for Fistful of Talent.  I love writing and I love Recruiting and HR – so this was a good ‘outlet’ for me and totally got me engaged in my career like I never thought I would be.  I was writing 3 – 4 posts per month “and the tree was happy.”  But for those who have engaged in social media and social recruiting, 3 – 4 posts per month isn’t sustainable.  Those posts turned into me following other HR/Talent bloggers and reading their stuff.  That turned into conversations on Facebook and Twitter.  Soon, without much of a thought, I was engaging with a whole new community.  I had friends and peers from all over the world I was having conversations with about HR and Talent issues we were experiencing in our daily lives.  All of this turned into people asking me to come share my opinions and knowledge live – to speak, to run workshops, webinars, etc.

In my little brain – I told myself – all of this ‘stuff’ is good for my business – my brand.  The more of this I do – the more people will become aware of my company.  My ‘real’ job.  The job that actually pays me enough to pay my bills.  This great community will see me as knowledgeable, as passionate, as someone they would want to partner with and work with.  All of this is good for my company.  And the boy would be happy.

3 years.

I did something really stupid the other day and my friend, Laurie Ruettimann called me out on it – which is why she’s my friend.  I sent out a tweet.  She called it “the laziest sales pitch ever” and it was (plus it had a typo – which was like the cherry on top of the laziness!).  The tweet said: “Tweeps – looking to expand out our client base in 2013. Hit me up if you need some help finding great IT/Engineering Talent.” When I sent it – I told myself not to.  I was actually sitting at my desk and thinking – “Tim – you would make fun of someone who did this – you’re better than this” – then that little guy on my other shoulder said “Tim – you’re an idiot – you’ve put 3 years of time into this without ever asking this community for business! You just give – time to take.”  So, l pushed the Tweet button.

I deleted that Tweet – thank you Laurie.

So, I have one question I would like to ask of any of you who read this – Do you know what my company is and/or what we do?  I know a lot of you know who “I” am – which is great if I was really in need of building myself up – but that doesn’t put shoes on my 3 sons.  Do you know what I do on a daily basis? In my work-life?  You probably don’t.

Most people probably believe, if they actually have an idea about what I do, that I run a staffing company.  Some might actually know that we specialize in technical.  But few actually know that 90% of what we do isn’t what you think.  My company does contract Engineering and IT – not straight search (that’s the other 10%).  I don’t see myself as competition to your Talent Acquisition group, usually, because we are looking to place highly technical folks that you don’t need permanently – you might only need them for 3 months, 6 months, a year – who knows, depends on the project.  Many times our clients end up hiring our contractors direct. It doesn’t start out that way.  The client thinks – hey, I only need this person to help us implement, then we can handle it on our own – then life happens and they go, you know what, we need this person on for good.  Win-Win for everyone.

Please check out what I really do.  I’m proud of it.  I think we do it better than anyone else.  I’m so transparent in social media that if we weren’t good – I’d be called out on a daily basis.

3 years of deposits – www.HRU-Tech.com (check out the “our staff” section, everyone loves that!) –  or contact me directly – I’d love to come and talk about your staffing needs – sackett.tim@hru-tech.com / 517-908-3156.

And the tree was happy.

HR Can’t Forget Your Past

What I’ve found in HR is that most great lessons are taught to you by the Spice Girls.

“If you want my future, forget my past”

So, I’m going to tell you what I want. What I really, really want.

I want you to understand this one little concept – HR has the memory of an elephant!  Seriously.  If you do something wrong, if you screw up once, don’t think your going to “work through it” and change their mind in the future.  It won’t happen.  HR loves to label employees.  Oh, Steve is our best sales guy – even though he hasn’t closed a deal in 3 years.  Mary is a drama queen – because she had drama 18 months ago, but nothing since.  Doesn’t matter – HR has you labeled!

So, what should you do?

If you screw up, if you already know you’ve been labeled, if you’ve been talked to more than once about a specific issue – you need to move on with your career to a new organization. Period.  Being talked to “more than” once is key.  You can live, organizationally, after being talked to once, because it might be forgotten.  Once you’re talked to twice, or more, it’s probably documented and thus you’ll have an organizational lifetime label (or OLL as we say in the business!).  O.L.L’s happen all the time.  Sleep with one subordinate, and now you’ll always be “that” creepy boss who sleeps with their employees.  Unless you marry that person – then you’ll be labeled positively as having ‘commitment’.  Unless, you then get divorced from that person because you slept with another employees – then you’re back to “creepy boss”.

It works that way on the positive side as well.  When I was working for Applebee’s we had a General Manager who had taken a ‘broken’ restaurant and turned it around to be a ‘star’ restaurant.  We actually moved this person to two other ‘broken’ restaurants to perform their ‘magic’, but they failed both times.  Still that person’s name was brought up every single time a ‘broken’ restaurant was brought up as needing someone to fix it.  What really happened was the first restaurant they fixed had more to do with the “team” that was put in place to fix that restaurant than that one person.  When that one person was put in other similar circumstances, with different teams, they failed.  Yet – the past followed this person around like they were Mr. Broken Restaurant Fixer.  You see – it works both ways – but with the same outcome – HR isn’t going to forget your past!

Here’s the real problem with this concept – you won’t find one HR person who will admit to it!  That’s why I say – if you really, really wanna zigazig ha – you need to move on.

Right-To-Work or Wrong-To-Work

I have to say it’s been fun to have a front row seat in the Right-To-Work debate that raged on in Michigan this past week!  Even President Obama made an appearance in Michigan and was probably the only one to put this debate into it’s proper context – he said Right-To-Work legislation is not about economics, it’s about politics – and for once in his life he was right.  Unfortunately, he then spewed a bunch of union propaganda numbers and made it even more political – but hey, he’s a politician.  I have a bunch of thoughts on this that don’t really make one coherent post, so I’m just going to share those thoughts and we can take it from there:

– Unions are dying a slow death. 17% of Michigan’s workforce, 7% of the national workforce.  What does this say? It says companies get it more today than ever.  You have to treat your employees well and you have to compete for talent.  If you don’t get this – you won’t be a competitive company for long, because the best and brightest won’t work for you.

– Unions in Right-To-Work states, and really nationally, need to get back to getting their membership to understand their ‘true’ value.  In HR we have to do this constantly in our organizations.  Unions have forgotten this for decades!  They just kept collecting their monthly dues and assumed their membership got it!  They don’t.

– Somebody explain to me how it’s a bad thing for an employee to have the choice of not paying union dues, if they don’t think their union is giving them value.  I pay a stock broker to give me stock tips – I find value in his opinion, I pay for it.  If I found value in the service a union was giving me, I’d pay for it.  I spoke to 3 long term teachers who are members of the MEA this week – all 3 said they would not pay dues if given the option. All 3 said, and I quote: “My union does nothing for me.”

– Unions believe ‘branding’ = scaring their membership into believing they can’t live without them.

– Michigan citizens voted for a Republican governor, a Republican Senate and Republican House.  Those 3 functions voted exactly the way they were suppose to, by the citizens who voted them in.  There is nothing shocking about his at all.  If Michigan’s citizens didn’t want Right-To-Work legislation, and similar types of legislation, they would have voted differently. But they didn’t.  If you lived in Michigan during the recession you would probably understand why – it sucks to lead the nation in unemployment.

I’m an HR Pro, so in my career I’ve been on the opposite side of the table from unions -I’m management.  I don’t have a positive view of unions because I believe they don’t make my workforce better they make it weaker.  Everyone in a union is treated the same, which just pushes everyone to the middle. High performers have no reason to be high performers when they are treated the same as the weakest performer.  I’ve seen this and have dealt with it professionally.  Unions telling me I have to treat these two groups the same.  This does not create high performance, it creates worse performance. This is what I know.

Everyone needs a wake up call.  I think Michigan enacting Right-To-Work legislation is a wake up call to Unions to reinvent themselves.  To start to really think, “how do we show our membership we are adding value to their lives.”  It can’t just be about ‘protecting’ jobs.  They’ve protected jobs right out of this state. It has to be about creating opportunities for their membership – that is a 180 degree difference in philosophy from where they are at.  They need to find a way that employers are begging for their membership to come and work in their companies, because their membership is so highly performing and skilled.  Right now employers are running away from unions because the value equation of skills and dollars don’t match up.

Everything You Ever Needed To Know About Compensation

Let me start by saying I don’t really understand Comp Pros.  Seems like a lot of spreadsheets, market analysis, internal analysis, 48-72 hours of waiting, followed by me getting approval to offer the candidate less than what they originally asked for, followed by the hiring manager sending a nasty email to their line executive, followed by me getting approval from said Comp Pro to offer what I wanted to originally, followed by the hiring manager believing I have no idea what I’m doing. But what do I know…

If I ever get the chance to run a Compensation Department (please G*d never let this happen) I would concentrate on only one thing: which positions drive the largest percentage of revenue in my organization.  Now that is much harder than you think.  First, I’m sure you’re organization is like mine in that ‘every’ position is important…wait, I have to stop laughing…and as such, we really need to look at the whole.  No, I wouldn’t do that in my made up Compensation Department – I only want to look at the important people.  It’s not that I’m getting rid of anyone – Comp doesn’t do that – we leave that to the Generalist!  My focus is finding out who is the most important in driving revenue (thus profit) in our organization.  I need to know this because I need to ensure we are leading the market in compensation plans for those specific skills.  Why? Because I want to go out and give my HR/Talent team all the ammunition they need to hunt down the best possible revenue driving team for my organization that has ever been assembled by man, beast or robot.

Bam! – that is all you need to know about Compensation.

“Oh, but Tim you’re so naive! We need to pay all of our people fairly to drive the best productivity. We need to ensure we don’t have internal pay equity issues. We have to have proper bonus plan designs and executive pay structures. We need…” Shut it!  You know what happens when you lead any industry in revenue?  All that crap tends to take care of itself.  You know what happens when you’re chasing revenue in an industry?  All that crap becomes issues.

Ok, so I make one giant assumption – I assume if my organization can drive revenue, that we can also drive profit – that isn’t always the case – but it will be in my organization because I know how to performance manage the morons out who don’t get these two need to be on parallel paths.  My compensation philosophy is simple – over pay the people who drive my revenue, and make sure I always have the best revenue driving talent in the game, at all times.  Pay everyone else at the market rate – I don’t need racehorses in those roles, I need plow-horses.  Most organizations don’t have the guts to do this and it’s why most organizations are always struggling around budget time to determine where to cut.  I don’t want to cut, I want to grow, I want to take over the world – or, well, at least lead my industry.

It’s hard, but it’s fair

I heard this quote recently, it was used by an old football coach to his players:

“It’s hard, but it’s fair.”

He wasn’t the first to use this and probably won’t be the last – but the line stuck with me because of how I don’t think many people in today’s age really think this way.  Many want to talk about what’s fair, few want to discuss the ‘hard’ part.  The football coach’s son described the meaning of what he feels the phrase means:

“It’s about sacrifice,” Toler Jr. said of the quote. “It means that that if you work hard that when it’s all said and done at the end of the day, it will be fair based on your body of work. It’s about putting in the time, making sure that you’re ready for the opportunity.”

I think we all think our parents are hard on us growing up.  I recall stories I tell to my own sons of my Dad waking me up on a Saturday morning at 7am, after I was out to late the night before, and ‘making’ me help him with something, like chopping wood or cleaning the garage out.  He didn’t really need my help, he was trying to teach me a lesson about choices.  If I chose to stay out late at night, it was going to suck getting up early to go to school.  He shared with me stories of his father doing the same thing – one night my Dad had gotten home late, so late, he didn’t even go to bed, just started a pot of coffee and waited for my grandfather to get up, figuring that was easier than getting a couple of hours of sleep and then hearing it from my grandfather the rest of the day.

As a HR Pro, we see this every day in our workforce.  There are some who work their tails off, not outwardly expecting anything additional, they’re just hard workers.  Others will put in the minimum, then expect a cookie. It’s a tough life lesson for those folks.  Most usually end up leaving your organization, believing they were treated unfairly, so they’ll go bounce around a few more times.  Eventually they’ll learn to put in the work, put in the time and more times than not, things work out pretty well.  Sometimes it won’t – so you go back to work even harder.  It’s been very rare in my 20 year HR career that I’ve truly seen a really hard worker get screwed over – very rare!  Do some idiots who don’t deserve a promotion or raise sometimes get it – yep, they sure do – but that doesn’t happen as much as you think.  The hard workers tend to get the better end of the deal almost always.

I hope I can teach my sons this lesson:  Life is going to be hard, but if you keep at it and put in the work, it’s going to be fair.  I think that is all we can really hope for.