Monthly Archives: October 2013

How To Tell An Employee They Suck

Posted on by
2

You have an employee who sucks don’t you?

I know, I know, you’re wondering how I knew that, aren’t you?

Well, you came to this post and we all have employees who suck! (Dear My Employees – this is for effect — none of you really suck! Just everyone else reading this post has employees who suck.)   I’ve been out on the road quite a bit lately meeting with HR pros.  I meet with people under the reason ‘we can’t find talent’, but usually what I find is ‘we can’t get rid of people who suck, so we hire more people to cover up their suckiness’.

Don’t feel bad.  Almost every organization I know has a problem getting rid of people who suck.  We hire people. They become a part of the family.  We find out they suck.  Like your drunk uncle who ruins holidays, these employees are similar.  You don’t stop asking your uncle to come to Christmas, and we don’t ask these employees not to come back to work.  So the sucky employees keep coming to work.

We meet with them and have ‘conversations’ and tell them we need them to “step up” and “reach higher” and “give maximum effort”.  What we never say is “Hey! Stop Sucking!”

We don’t do this because we’re professionals!  Also, we would never allow their managers to say this, that could very well hurt the feelings of these employees who suck.

So, do you want to know how to tell an employee they suck?

Here’s 3 ways you can do it:

1. Send them a personalized cookie with the words “Stop Sucking!” Kind of like a Happy Birthday cookie, but instead replace Happy Birthday with Stop Sucking! For those really outgoing, caring HR Departments you can actually order “Stop Sucking” cookie bouquets that spells this out in letter cookies. How fun!

2. Offer FREE “Stop Sucking” tattoos, but only to them.

3.  Decorate their cube or office door after they leave at night so the next day when they come to work they’ll get a big Stop Sucking surprise!

These also sound ridiculously stupid, don’t they? (except of the cookie bouquet – that’s a good one)

Almost as ridiculous as not getting rid of employees who suck and hiring additional employees to cover up for an employee who doesn’t carry their own weight…

I get it. We don’t hire employees to fire them.  We hire them to productive contributors to our organizations.  The problem is, sometimes we make mistakes.  Sometimes our selection process fails.  Sometimes we make bad hiring decisions.  Sometimes the hire we thought so highly of, sucks.  We usually know it right away, but we give it time, we hate believing what our gut is telling us.

Telling an employee they suck is an awesome experiment, with no downside.  One of two things usually happens when telling an employee they suck. They will either realize you’re right and you can start making departure plans, or they’ll want to show you your wrong and work to demonstrate they don’t suck.  For me, this has really gone about 50/50.  I’m not saying that the employee 50% will stop sucking.  They’ll try not to suck really hard, but at their core they suck.  I love seeing the passion, many times that alone will bring them up to a performance level to at least get by, but rarely do you go from sucking to rock star.

A third thing might happen when telling an employee they suck.  They won’t agree with you. That’s okay as well.  It’s not their call.  You’re the leader.  Your opinion is what counts.  If you feel they suck, they do, for you at least.  Let them go and be ‘great’ somewhere else, like your competitor.

 

 

The Office Halloween Party Rules

Posted on by
Reply

Is your office dressing up for Halloween?

Mine isn’t.  It’s not that I wouldn’t.  Okay, I wouldn’t.  But if others wanted to, I wouldn’t say “no”.  I mean everyone has that one person in their office that’s a little way too excited over Halloween.  I get it.  I have kids.  They lose their minds at the thought of free candy and dressing up.  But you’re an adult, let’s try and keep it together here at the office.

That is why I think it’s important to Rules for your Office Halloween Party.  Here’s mine:

1. Racism theme costumes never go over like you thought they would when you were drunk and came up with the concept. “No, really, we’re going as the black KKK!” Just don’t do it.

2. Anything with ‘naughty’ in the title isn’t work appropriate. Naughty Teacher, Naughty Nurse, Naughty Witch — you get the idea.  The only time this would work is when taking the opposite stance — Naughty Human Resource Manager is totally appropriate.  This costume consists of a cat sweater, hair in bun, long skirt (pants or skort), old lady panty hose and 6 inch pumps. Sexy!

3. Don’t be the ‘guy’ offering “tricks” all day. That’s just creepy.  Also, don’t be the ‘gal’ offering “tricks” all day. That’s just slutty.

4. Anything that interferes with your ability to do your actual job, shouldn’t be a costume selection.  “Well, I didn’t think about how me being a Rubic’s Cube for the day would get in the way to me being a nurse.”

5. Dressing up like the boss is always in good taste, but only if your boss doesn’t hate you.

6. If you have to put a sign on to explain what you are, go back to the drawing board.  ” Wait, you see I’m ‘Hard to Get Along With'” Yeah, we got it…

7. If less than half your staff will be dressing up, you need to cancel dressing up.  At that point it’s just sad.

In HR we love our dress code rules and for Halloween parties why should we be different!  What your favorite Halloween party rules at the office?

 

The 5 Whys

Posted on by
1

There’s an interactive questioning technique called The 5 Whys.  The theory is that if who continue to ask ‘why’ enough times you’ll get to the root cause of every issue.

Timmy is a bad performer. Why?

He doesn’t follow through on anything. Why?

It seems like he gets things started well and then moves onto other things before the first thing is finished. Why?

He likes the energy of starting new projects. Why?

He thinks if he’s on the front side of project he’ll have more influence in the direction the project is going. Why?

Because that has been his experience with our organization.

Oh, so he might not be a bad performer. He just has an opportunity area that we might be able to help him out with – getting projects across the finish line.  And we’ve taught him to behave in this manner.

I don’t know if you have to use to 5 whys each time, I do think you have to ask at least 3 whys to get past the emotion of any decision.  We tend to make most decisions with some element of emotion.  Getting to the third why will get the emotion out in the open.  That is important in any decision making process.

Does this technique seem a little ‘parental’?  It does, which is why you probably don’t want to make a habit of using this technique too often.  It is definitely a tool, though, that can be very effective for a leader to use from time to time.

“We need to change our hiring process!”

Why?

“We have had 3 consecutive failed hires.”

Why?

“Well, one person was a referral from an executive, so we hired without really checking references. One hire totally aced our pre-employment testing, but had a sketchy work history, but tested off the charts. One was a knock out in the interview, marginal testing, and just didn’t pan out.”

So, do we really need to change our hiring process? Or should we just start following our hiring process?

3 Whys takes the emotion out of any decision making process.  It gets out everyone’s inner issues about the problem.  We tend to lead with a crisis statement that will lead to action.  If we take action based on incomplete information, we will unnecessarily start doing things that we might not need to do, or make changes that really don’t make sense to the organization.

Next time you are facing a tough decision, start asking ‘Why’ and see where it leads you, you might be surprised where you’ll end up!

 

Hiring Friendly

Posted on by
2

This past week I was in Myrtle Beach, SC for speaking gig and got to spend some alone time with my wife.  It was my first trip ever to Myrtle Beach.  Here’s my assessment:

  • It’s hard to knock any place that is on the Ocean. Beautiful sand and water.
  • That being said…Myrtle Beach is Jersey Shore South – arcades, cheap beach crap stores and carnival food.  I was somewhat surprised there weren’t signs that said “Welcome to the Guido Vacation Capital of the World!”
  • Oh, and there’s a bunch of golf courses.
  • I saw more dolphins in one place than I’ve ever seen anywhere else.

Here’s the other thing they have – Chick fil a restaurants!  My close friends know this is a weakness I have.  Look I know they don’t like gays, and that upsets me.  It doesn’t upset me enough to stop eating their crack-like chicken sandwiches, but to prove my displeasure with their stance of the gay community, I refuse to purchase their waffle fries. So there!

The one thing Chick fil a does exceptionally well, besides chicken sandwiches, is hiring ridiculously friendly people.  No, you have no idea.  I’ve been to Chick fil a restaurants in countless states.  The one thing I can always count on is the fact that someone will take my order that seems way to happy to be working at a fast food restaurant.  I want to speak with Chick fil a’s HR team to find out what kind of screening they do to hire such friendly folks!

People need to stop concentrating on what Google is doing in HR and start looking into Chick fil a.  I can’t think of one other organization that does this so well, not even the folks at Disney.  If I had to guess Chick fil a probably has gone to only one screener type question:

Is this person ridiculously friendly and happy about life?

Who cares about skills! Just hire super friendly people and your customers will put up with almost anything.  It’s something we don’t want to admit in HR about selection, especially in service type industries, but friendliness might be the most important competency any hire needs to be successful.

If anyone has a contact at Chick fil a please let me know, I now want to know the truth.  How do they hire the nicest people ever?

7 Hard Truths That HR Must Learn To Accept

Posted on by
2

In a perfect world we all get a seat at the table,  all of our employees go online and fill out their open enrollment forms on time, and all of our hiring manager give us immediate feedback on each candidate resume we send them.  Unfortunately, none of us live in a perfect world, there are some hard and fast truths in our profession that we have to accept, and by accepting those truths, it allows us to let go and move on with trying to better our organizations each day.

Accepting these truths doesn’t mean we are giving up, and not trying to change our profession, our organizations and ourselves for the better.  Accepting these truths gives us permission to accept our reality, and it allows us to work towards, little-by-little, making the HR profession better.

Here are the 7 Hard Truths HR Must Learn To Accept:

#1 – Focusing on compliance, will never allow you to become strategic.  Operations in our organizations have long known this, and this alone allows them to control most of the decision making power in your organization.  A compliance focused department, will never be innovative, it will never creative, it will never be Strategic.

#2 – Your Performance Management system, will not fix everything.  In fact no system or process will fix everything – we drive a people business – thus we deal with a very nebulous product – people.  As soon as you create a process or implement a system, some hiring manager or employee will find a way to find a flaw in it. It’s OK not to be perfect.

#3 – You’ll never get all the resources you need to do the job you want to do.  People are your most important asset, but shareholders/stakeholders need a return on investment.  Thus, resources are always going to first go to where that return is highest, and sorry but HR isn’t first on the list.

#4 – Your companies Deepest Secrets are only a Tweet away. And your social media policy and lock down of social media sites isn’t going to stop these secrets from getting out, if you have a rogue employee who wants to get them out.  This is similar to the reality of you will probably more likely die on your way to work in a traffic accident, then in a plane crash on your way to vacation – but we tend to worry more about the plane crash.

#5 – Your employees and managers will never fully support themselves on Self-Service Modules. It’s a dream, sold to you by software vendors, and you buy into it because you hate dealing with the daily administration of HR.  No matter what, we’ll always have some of this to do – it also, is OK, it’s not what we do all day, every day – no job is perfect.  Pull up your big boy pants and help them out – you’ll live.

#6 –Fraternization will always happen.  We manage adults (even if they don’t act like adults), and until the end of time adults, put in close proximity of each other, will eventually be attracted – blame G*d, blame laws of the universe, blame your parents – I don’t care.  It’s a fact – deal with it.

#7 – You’ll Never get the full respect you deserve.  This is a function of organizational dynamics.  HR doesn’t make the money, operations makes the money – respect will be given to those who actually keep the doors open and the lights on.  If you got into HR for your deep need for respect, sorry, you picked the wrong career.  On the plus side, we get a lot of conference room cookie leftovers!

How to Talk To Your Young Snot-Nosed Boss

Posted on by
Reply

This isn’t necessarily a unique phenomenon in our society, but as the Baby Boomers continue to age and many taking on non-leader roles within our organizations, these older employees are now finding themselves reporting to bosses much younger than themselves.  Many times these younger bosses have a lot less experience doing the job, make common new leader mistakes and flat out don’t know how to communicate with subordinates that are as old as their parents and/or grandparents!

So, what can an older employee do to help out this situation?

There was a great example of this recently with the payment startup company Clinkle who was founded by 22 year old Lucas Dulpan.  Dulpan needed an experienced COO and found it in former Netflix CFO and much older, Barry McCarty.  The fact of the matter is, Barry has much more knowledge and experience running this type of company than Lucas.  So, how do you deal with is obvious situation? From Jason Del Ray at Business Insider, here’s how McCarty describes it:

Jason Del Rey: What does your role entail?

Barry McCarthy: Well, Lucas is the CEO. I work for him. I want to be unambiguously clear about that. He’ll continue to focus on product and engineering. My primary focus will be everything else.

Jason Del Rey: Do you believe Lucas can be the long-term CEO of a giant payments company?

Barry McCarthy: Absolutely. And if he’s not, then I will feel like I have not served him as well as I could have.

BAM! That my friends is called Servant Leadership.  You support the leader, in this case Lucas, by serving that person with all the positive intent and direction that you can humanly provide.  What McCarty understands, because of his vast experience, is that it’s not about him getting noticed. Those who know the industry will know that he did his job exceptionally, and that is what really matters.

What to know how to best get along with your younger boss?  Stop trying to do their job, and start helping them do their job.  Lift them up, make them the star and everyone will see what you did to make that happen.  You win. Your boss wins.  The organization wins.  Isn’t that really the goal?

Is LinkedIn’s Recruiter Certification A Scam?

Posted on by
8

At LinkedIn’s (LI) annual Talent Connect Conference last week they announced the addition of a certification program for recruiters.  I love the idea!  Much like SHRM has their PHR, SPHR and GPHR certifications, no real recruiting certification has taken hold.  A number of organizations have tried, the most successful probably being American Staffing Association’s Certified Staffing Professional and AIRS Internet Recruiter certification (CPC through NAPS for my Agency friends), but all seem woefully incomplete and none have really ever gained traction as ‘the’ certification to have if you’re a true recruiting professional.  That’s why LinkedIn’s announcement intrigued me.  LI has the brand recognition and money to really own this space if they decided to.

Unfortunately, I think the new LinkedIn Recruiter Certification is going to cause confusion in the corporate and agency recruiting ranks.

Here’s why it’s probably is worthless:

1. LI’s Recruiter Certification has very little to do with actual recruiting and everything to do with how well you know how to use LI’s Recruiter product.

2. If you get ‘certified’ from LI you get to add a ‘badge’ saying you’re a ‘Certified LI Recruiter‘, which is cool enough, but I think that title is easily used to give a false impression of what it really means.  “Oh, you’re a ‘certified recruiter’ that is really impressive!” Instead of the reality ‘Oh, you’re a ‘certified LI recruiter’ which means you know how to use one recruiting tool really well.

3. LI is charging people to get ‘certified’ on a product they are paying for.  Does this seem odd to anyone? Anyone?  Let me see if I get this right.  I pay around $8K per seat annually, and you make me pay another $199 every two years to show you I know how to use the system I’m paying for. Yes. Okay, I thought so.  Can you now punch me in the face?

4. Most of the content you get tested on to gain certification, from LI’s on certification program book, seems to be process oriented.  Do you know how to post a job? Do you know how to search? Do you know how to effectively use InMail? Is this the kind of ‘certified’ knowledge we need for the recruiting profession?  Can you do the process of recruiting?

Here’s why it’s going to be wildly successful:

1. LI gives you a certification badge.  Recruiters are extremely hungry for validation.  We see our HR brothers and sisters with PHR and SPHR, dammit, we want something at the end our name too!

2. LI knows that Talent Acquisition leaders will easily pay a ‘little’ extra to ensure their people are using and understand their big spend (LI Recruiter).

3. People like being a part of a tribe. LI has a special invite only group for LI Certified Recruiters.  Want to make something popular? Make it exclusive!

4. Many HR Leaders don’t get ‘recruiting’ so they will believe this is hugely important and teaching their recruiting team how to really recruit.  It’s not, but no one really looks into the details for $199.

It does really open up a broader conversation about why no one has really been able to create a recruiter certification program that is widely respected and used.  It might be that recruiting, like sales, is hard to train and even harder to come up with concrete components around what makes a recruiter really good at recruiting.  There are so many opinions on that subject and ways to do the job effectively.

Does being a Certified LinkedIn Recruiter make you a better recruiter? No. Will it make people think you are? Yes.

Is it a scam?  Well, it definitely seems a little ‘scam-ish’.  I won’t say it’s a complete scam because they are very up front at what they are delivering for your money. Does LI really need the extra $199 per recruiter? Sure! Every company needs incremental revenue, LI is not different, they’re aren’t a non-profit. God bless them for coming up with a great idea on getting another $199 per recruiter out of your organization.

Here’s my question: Would you pay $199 to become ADP certified? What about Oracle? Halogen?  SuccessFactors?  That’s what this is.  Your HR vendor partner charging you to become a certified expert on their system.  This isn’t transferable.  You can’t leave your company who uses LI and go to a new company who uses Monster and say “Well, I’m a ‘Certified Recruiter’.  You’re not.  You’re just certified on one system. By the way, your two years is up, please send another check.

 

 

 

 

It’s Hard To Judge People

Posted on by
7

I was out walking with my wife recently (that’s what middle aged suburban people do, we walk, it makes us feel like we are less lazy and it gets us away from the kids so we can talk grown up) and she made this statement in a perfect innocent way:

“It’s really hard to judge people.”

She said this to ‘me’!  I start laughing.  She realized what she said and started laughing.

It’s actually really, really easy to judge people!  I’m in HR and Recruiting, I’ve made a career out of judging people.

Candidate comes in with a tattoo on their face and immediately we think – prison, drugs, poor decision making, etc. We instantly judge.  It’s not that face-tattoo candidate can’t surprise us and be engaging and brilliant, etc. But before we even get to that point, we judge.  I know, I know, you don’t judge, it’s just me — sorry for lumping you in with ‘me’!

What my wife was saying was correct.  It’s really hard to judge someone based on how little we actually know them.  People judge me all the time on my poor grammar skills.  I actually met a woman recently at the HR Tech Conference who said she knew me, use to read my stuff, but stopped because of my poor grammar in my writing.  We got to spend some time talking and she said she would begin reading again, that she had judged me too harshly and because I made errors in my writing assumed I wasn’t that intelligent.  I told her she was actually correct, I’m not intelligent, but that I have consciously not fixed my errors in writing (clearly at this point I could have hired an editor – I probably have at least one offer per month!) — the errors are my face tattoo.

If you can’t see beyond my errors, we probably won’t be friends.  I’m not ‘writing errors, poor grammar guy”.  If you judge me as that, you’re missing out on some cool stuff and ideas I write about.

As a hiring manager and HR Pro, if you can’t see beyond someone’s errors, you’re woefully inept at your job.  We all have ‘opportunities’ but apparently if you’re a candidate you don’t, you have to be perfect.  I run into hiring managers and HR Pros who will constantly tell me, “we’re selective”, “we’re picky”, etc.  No you’re not.  What you are is unclear about what and who it is that is successful in your environment.  No one working for you now is perfect.  So, why do you look for perfect in a candidate?  Because it’s natural to judge against your internal norm.

The problem with selection isn’t that is too hard to judge, the problem is that it’s way too easy to judge.  The next time you sit down in front of a candidate try and determine what you’ve already judge them on.  It’s a fun exercise. Before they even say a word.  Have the hiring managers interviewing them send you their judgements before the interview.  We all do it.  Then, flip the script, and have your hiring managers show up to an interview ‘blind’. No resume beforehand, just them and a candidate face-to-face.  It’s fun to see how they react and what they ask them without a resume, and how they judge them after.  It’s so easy to judge, and those judgements shape our decision making, even before we know it!

 

Recruiting Is Worthless

Posted on by
4

Paul DeBettignies a while ago had an article over at ERE – Where Have All the Recruiters Gone – which gave me the idea for this post.  In Paul’s post he wonders why recruiters are networking face-to-face anymore. I think many of us in the recruiting field who have been in the field pre-internet, probably wonder this and many more things as we look at how the industry has totally transformed over the past 20 years.  A person today can get into recruiting, sit at a desk, have great internet skills, marginal phone skills and make a decent living.  They probably won’t be a great recruiter – they probably won’t make great money – but they’ll survive – they’ll be average or slightly above.  It’s why the recruiting function in most organizations gets a bad rap!  In corporate circles I’ve heard it called “worthless” many times – and for some this is their reality.

Recruiting is Worthless, if…

…you’re a hiring manager and you never have face-to-face conversations with your recruiter when you have an opening, and when you don’t have an opening.

…you’re recruiters believe it isn’t there job to find talent, talent will find them.

…your organization believes it’s the recruiting departments job to find talent.  It’s not, it’s the hiring managers job to ensure they have the talent they need for their department, recruiting is the tool that will help them.  This “ownership responsibility” is very important for organizational success in ensuring you have the talent you need.

…your recruiting department acts like they are HR – they aren’t – they are sales and marketing.  Too many Recruiters, in corporate settings, don’t want to recruit, they want to be HR – which makes them worthless as recruiters.

…if your recruiters have more incoming calls then outgoing calls.

…if your recruiters believe their job begins Monday thru Friday at 8am and ends at 5pm. The best talent is working during those times and most likely won’t talk to you while they are at work.  That’s not a slam on you or your company – they are great employees, it’s what we expect from a great employee.

…your senior leadership team feels they have to use an “executive search” company to fill their higher level openings, because our recruiting department “can’t handle it”.

…if they are victims – “it’s not my job”, “we can’t do that because…”, “marketing won’t allow us to do…”, “our policy won’t allow us…” etc.

…if they just send hiring managers resumes of candidates that have come to them, without first determining if the person is a fit for the organization and a fit for the hiring managers position – before sending them on.

…they haven’t developed the organizational influence enough to change a hiring managers, hiring decision.

Recruiting is worthless if in the end they have failed to show the value of their service back to the organization.

Recruiting is the one department in the organization, besides sales, that truly has the ability to show ROI back to the organization, yet so few of us take advantage of the opportunity we have!  There is nothing more important, and have a bigger competitive advantage, than our organizations talent – and oh by the way – THAT IS US! We control that.  Recruiting isn’t worthless, unless you make it worthless.

Top Cities To Find The Best Workers

Posted on by
2

Movoto Blog (a real estate blog) recently listed the Top 10 hardest working cities in America.  The data is based on number of people working full time, unemployment rate, commute time and number of residents in a household who hold a job. Here’s the list:

  1. Miramar, FL
  2. Corona, CA
  3. Mesquite, TX
  4. Olathe, KS
  5. Grand Prairie, TX
  6. Alexandria, VA
  7. McKinney, TX
  8. Pembroke Pines, FL
  9. Rancho Cucamonga, CA
  10. Hampton, VA

I’m sure a lot of time and research was put into this list.  I also don’t believe any of these cities have the hardest working people!

Here’s my criteria of how to find the hardest working workers in America:

1. Don’t look in California.  I like California, the weather is great, but let’s be real, no one truly believes the hardest working people live in California. That eliminates numbers 2 and 9.

2. Texas is big and friendly – but if you’re looking for hard working you don’t need to look at Texas suburbs, or any suburbs for that manner. That eliminates numbers 3, 4, 5 and 7.

3. No one really works that hard in South Beach, which eliminates numbers 1 and 8.

4. If you work for the government, or are connected to the government, clearly hard work is missing. This eliminates most workers in number 6.

5. If you live within 3 miles of a beach, or work in a beach community you really don’t work that hard. This eliminates our last city at number 10.

So, what is fundamentally wrong with this list?  The theory that a low employment rate in a city would equate to hard working workers.  This is a completely no causation with these two things.  Also, that commute time equates to hard working, if anything I could argue long commute times lead to less hard work because the worker believes that their commute time is part of their work time.

So, what cities do have the hardest workers?  That’s easy!  Think of the crappiest places ever you would not want to live!  If you’re working in Gary, IN, you really want to work!  If you’re working in Fairbanks, AK in the dark and cold for most of the year, you have work high ethic!  If you show up to work in any city where there is good chance you’ll see gunfire throughout your shift — Bingo — you’re a hard worker!  If you work in a company and in a position where daily you might lose your life or a hand, you’re a hard worker!

Want really hard working people for your company?  Find the worst places in the world to work, and recruit those workers.  They’ll love you, they’ll show up each day and they’ll work their butts off.   Want some workers who have to leave at 4pm to make their 10U soccer coaching gig, or don’t show because the surf is up, or just feel like they should use one of their 47 PTO days — you might not have such good luck on the hard working side!