Category Archives: Employee Engagement

It’s Super Not Stressful Being At The Top

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It’s common knowledge that leaders are very lonely and under super amounts of stress.  Well, at least that’s what we’ve been made to believe from 1950’s research!  There is new evidence out that has found it’s not all that bad being in a leader position.  From Scientific American:

When the executive or the general complains that they are “stressed,” we have to pay careful attention to what exactly they mean. They may have more emails in their inbox than they can get to. They may work long hours. But in most cases they can say no to requests and they can decide when and how to deal with challenges. They have much more control over how their lives are arranged than does the secretary who schedules their appointments or the janitor who cleans their office.

People so crave control over their lives that when control is scarce they will manufacture it. In studies by psychologist Aaron Kay and colleagues, people made to feel that they lacked control believed more fervently in a controlling God. They believed also in a controlling government, conspiracy theories, and superstitions. Someone has to be in control. Lacking control is associated with higher blood pressure, lowered immune function, and a host of stress-related diseases. Control is the essence of power, the linchpin binding status to stress.

So why did the executive monkeys drop dead of ulcers if control protects against stress? It turned out that the study had a fatal flaw. The monkeys were not assigned to be in the executive or helpless groups at random, which is the cornerstone of an experiment. The monkeys who learned how to use the lever to prevent shocks the fastest were “promoted” to executives. Those fast learners may have learned fast because they were especially upset by the shocks. If so, then it was not control that doomed them but their heightened stress response to being shocked. There is a lesson here, and not only in the scientific method. If you are trying furiously to control a situation because you are terrified of what would happen if you don’t, you are not really in control at all.

Turns out leaders have stress, but they also have power to control their environment more than non-leaders.  So, while we want to believe having ultimate decision making power is also powerful and stressful, it probably isn’t as much as those who don’t have any of that power surrounding you. 

Control, or better, one’s ability to control what happens to them is actually a higher stressor than just having a ton things to do, or even the feeling of being under a lot of ‘pressure’. Everyone has pressure, but those who have pressure and no ability to influence that pressure face a level of stress that can actually physically cause them harm to their health.

Want less stress in your life?  Reach a level in your career where you have more control of what actually happens!

Fillin’ Buckets

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Earlier this week my youngest son got to lead a small part of an assembly for the third and fourth grade classes at his school.  He was really excited about his part, he got to get up in front of everyone at the end and kind of lead a cheer — you know kids love being loud at school!  I asked him what the assembly was about, and he said, “fillin’ buckets”.  “What?”, was my reply.  He said, “you know, you can say some things that will fill someone’s bucket, or you can say some things that will empty their bucket.”  My reply, “Oh, you mean like making deposits into someone’s emotional bank account.” His reply back,  “No, filling buckets, it has nothing to do with banks.”

Fillin’ Buckets. Simple, yet hard.

Today, I want to make it easy for you to do two things: 1. Fill your own bucket; 2. Fill some buckets.

Here’s a list of things that will help:

1. Surround yourself with positive people. Even if it’s only one person.  Even if it’s only yourself.

2. Connect at a deeper level.  Anyone can talk about the weather or what TV show they watched last night.  Strive to go deeper.

3. Hug someone who doesn’t expect it.

4. Spend a little money on someone else.

5. Take 5 minutes to appreciate all that you have.

6. Eat lunch or dinner outside.

7. Tell one person, you don’t normally talk to, one positive, genuine thing about why you like what they do.

8. Unplug and listen.

One last tip.  Leaders, as many of you are that read this, tend to be bucket fillers, because it’s part of the ‘job’.  Great leaders are genuine in this, but it’s harder than it looks, because many times our employees feel like we might just be doing this because it’s part of our role.  Catch 22.  How do you combat this?  Fill the buckets of those above you.  Leaders rarely get their buckets filled.  Try it, you’ll be amazed at how it makes you feel.  There’s something remarkable that happens when you start filling buckets, you realize it doesn’t matter who it is that you’re filling, it feels good!

What am I doing today?  I’m fillin’ buckets!

 

3 Ways Your ‘Cool’ Boss Is Killing Your Career

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My wife and I have saying in our house:

“We never want to be the ‘cool’ parent.”

You know why?  ‘Cool’ parents are the ones you let their kids do things they shouldn’t be doing as kids.   It’s not my job as a parent to get my kids to like me – it’s my job to raise responsible adults who do better for their family and the world in general.  That means we say ‘No’ a lot.  No, you can’t got the movies at midnight. Yes, I’m aware the Brown’s allow this – they also allow their 17 year old son’s girlfriend to sleep over, and the teenagers to drink.  I would rather you shoot me in the head.

You know what’s funny?  I don’t think my kids hate me. (Kids – please don’t comment on this post!)  Kids like having boundaries.  They don’t tell you they like this, but when they have boundaries they act like better people. If you leave them without boundaries you end up with Lord of the Flies.

I’m not saying that being a leader/Boss/Supervisor is like being a parent. Okay, yes I am, it’s very much like being a parent!  Everyone wants to be the ‘cool’ boss when they first start out in a managerial role.  It’s very normal to think this, and go down this path.  What you find out quickly is that employees, much like children, don’t perform as well without consistency.  Things at work are going great, you’re the ‘cool’ boss, all of sudden times get hard, you lose a big client, and you have to make tough decisions, and your employees lose their minds.  This happens because you begin acting in a way you never have.  You begin hearing things like: “You use to be so cool.”; “You seem stressed all the time.”  These are signs that your subordinates think your friends.  Let me tell you a little secret — Friends don’t fire friends.  You are not friends with your subordinates.  You might be friendly, but that doesn’t make you friends.

‘Cool’ bosses who believe they are friends with you, also rarely tell you the truth about your performance.  Why? Because they don’t want to hurt a ‘friends’ feelings.  They hint at it, they run all around the bush, but they’ll never really tell you what you’re doing that is holding you back in your career path.  Here’s an example: “So Tim, tell me what does it look like for a promotion?” (I’ll be Tim the Cool Boss!) “Well, Mary, you know I back you 100%!  If anyone deserves it, it’s you, but it’s not my call.  I’m sure you’ll get it.” No, she won’t.

A ‘Cool’ boss can ruin your career faster than almost any single thing you run into in the corporate world.  While you might think the cool boss is great, the reality is your executive team knows.  They know this person lacks what it takes to move the organization forward, so they are probably stuck in middle-management for life.  A ‘cool’ boss lacks the credibility needed to influence decision makers.  This makes it very hard for your ideas to be seen and heard at an organizational level.

So, what are the 3 Ways you ‘Cool’ boss is killing your career:

1. They aren’t helping you get the most out of your talent

2. They won’t be honest with you and what you need to change

3. They don’t have the influence to move your career forward

How does it sound being the cool boss now?

Do you follow terminated employees on Twitter?

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Did you see what Mike Tomlin, Pittsburg Steelers Head Coach, did last week to the players who didn’t make the final cut of the team?

Here it is from Deadspin: ”

This is pretty much the perfect 21st century NFL story, pairing the coldly impersonal nature of personnel moves with the vapidity of social media relationships. After the Steelers made their final roster cuts, head coach Mike Tomlin promptly unfollowed them on Twitter.”

First, let me say, I love this!   As a fan of most sports, there is nothing more I love than to see a coach go all in with his team, and that’s exactly what this is!   I’ve got 53 on the roster — I’m following 53 on Twitter.  That’s my team.  We live together, We Tweet together!  Whether it’s athletics or business, you want your team to focus and support the team you’ve got.  If that means making a gesture like unfollowing someone a social network, so be it.  We want to win!

Leadership is all about signs and symbols.  While this might seem small and insignificant in the larger scheme of running an NFL team, I love the detail of it!

So, what about you?  Do you unfollow (FB, Twitter, etc.) past employees who leave your organization?

 

There Are 2 Kinds of Leaders

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College football season is upon us and one of things I enjoy most is reading all the leadership articles written about college football coaches.  These types of articles come out in two ways during the year: 1. preseason when everyone is still in love with their coaches; 2. post-season when certain teams and coaches overachieved.   GQ came out with one recently on one of the most polarizing coaches, and most successful coaches, in college football, Nick Saban.  People assume I hate Nick because I’m a Michigan State fan and he left us to go to another college football team, LSU, that was in a better ‘football’ conference and had more tradition.  I don’t hate Nick.  I was disappointed he left, because he was good!

Nick Saban is probably the most hated coach in college football because his teams kick everyone’s butt!  3 out of the last 4 national championships and favored to win another this year.  He doesn’t joke around with the media and he never looks pleased.  Here are some tidbits from the GQ article:

“A few days after Alabama beat LSU to win the 2012 national championship, Rumsey and Saban were on the phone together…The two men almost never discuss football—Rumsey is the rare Tuscaloosan who doesn’t know or care much about the game, which, he suspects, has something to do with why he and Saban have become friends. But given that his golf buddy had just won the national championship, Rumsey figured he ought to say a few words of congratulations. So he did, telling Saban his team had pulled off an impressive win.

“That damn game cost me a week of recruiting,” Saban grumbled into the phone.”

Being upset over missing a week’s worth of recruiting because you had to play, and win, the national championship.  HR folks should love that.  It’s about the process.  Have the right process and the results will happen, but please don’t change or stop my process!

“Saban’s guiding vision is something he calls “the process,” a philosophy that emphasizes preparation and hard work over consideration of outcomes or results. Barrett Jones, an offensive lineman on all three of Saban’s national championship teams at Alabama and now a rookie with the St. Louis Rams, explains the process this way: “It’s not what you do, it’s how you do it.”

Taken to an extreme—which is where Saban takes it—the process has evolved into an exhausting quest to improve, to attain the ideal of “right is never wrong.” At Alabama, Saban obsesses over every aspect of preparation, from how the players dress at practice—no hats, earrings, or tank tops are allowed in the football facility—to how they hold their upper bodies when they run sprints. “When you’re running and you’re exhausted you really want to bend over,” Jones says. “They won’t let you. ‘You must resist the human need to bend over!'”…

Jones says that while all the talk of “the process” can sometimes seem mysterious—the cultic manifesto of that demonic head coach—it’s actually quite straightforward.

“He pretty much tells everybody what our philosophy is, but not everyone has the discipline to actually live out that philosophy,” Jones says. “The secret of Nick Saban is, there is no secret.”

I think there are two kinds of leaders in the world:

1. Charismatic Leader — This is the leader you love and will follow over the edge of a cliff.  You feel connected to this leader.  Your organization might be very good results with this type of leader, but that isn’t necessarily a guarantee.  99% of folks think they want this kind of leader. It’s Steve Jobs, Tony Hsieh and Barack Obama. They capture your heart and mind.

2. Directed Leader — This leader seems more aloof when you meet them one-on-one, but they have laser like focus of your organization’s vision and mission, and they will not let anyone or anything take your off course.  In the long term, if you buy-in to the vision and get to know this leader, you’ll do more than follow them over a cliff, you’ll throw others over the cliff for them!  Saban falls into this camp. So would Abraham Lincoln.

I don’t see these two leaders being at polar ends of leadership. They are actually running parallel, like two behavioral traits, because the best leaders have some of each. Steve Jobs could hold the stage, but he also had great vision.  Some leaders just have more of one bucket than the others.  To be a directed leader, to be so focused in on a singular vision, you have to be a little odd, a little different from what people perceive  you have to be a little odd, a little different from what people perceive as normal. The fact is, most people don’t have the capacity to have the kind of focus it takes to be as successful as Nick Saban. One last thing from the GQ article:

“Saban is a fit 61, owing in part to regular pickup basketball games with staff, a frenetic pace on and off the field, and a peculiarly regimented diet. He doesn’t drink. For breakfast, he eats two Little Debbie Oatmeal Creme Pies; for lunch, a salad of iceberg lettuce, turkey, and tomatoes. The regular menu, he says, saves him the time of deciding what to eat each day, and speaks to a broader tendency to habituate his behaviors.”

Same meal every day, so you spend no extra time or energy even thinking about what to eat.  Focus. Laser focus.  Does your leader have this?

 

Do you suffer from low HR self-esteem?

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I was talking to an HR Pro recently and it struck me how negative they were about their organization and their HR shop in general!  Don’t think this is going to be one of those blog posts about if you don’t like your job you should quit and follow your passion.  I don’t believe in that bullshit, that’s how people lose their homes and their families.  They get stupid. This is for my brothers and sisters who are running HR shops.  You need to fire those folks. Really, I mean it.  Get up from your desk, walk out to their desk and tell them they can go home — forever.

It’s one thing to have a bad day, it’s a completely other thing to have a bad career!  You know exactly who I’m talking about.  You see them everyday.  It’s like watching Eeyore on steroids.

I try and figure folks out.  I love asking, “Why you so mad?” Which just usually just makes them more mad, but it’s fun to ask.  I have high HR self-esteem.  I like what I do.  I like what we do in HR.  I truly believe that an HR shop in any organization can be the most valuable part of that organization if they have the right folks running it. Folks like me, with high HR self-esteem.  Folks who don’t believe the bad press HR gets.  Folks who don’t believe the haters.  Folks who at their core, understand how attracting, finding and keeping the best talent in your industry is a true game changer.

It’s alright by me that operations, finance, marketing, etc. all think the same thing. They all think they’re the most important part of the organization. That’s Ok. I know.  I know we (HR) is. Knowing this allows me to let them believe their little fairy tale because I know it’s important to keep them happy.  So, I let them believe.  Don’t tell them, please.  ‘Belief’ is important for their continued satisfaction.

I’ll take the blame for when a bad leader turns another hire.  I’ll throw myself on the sword when communicating out another policy change made by executives, but one in which they’ll gladly give me ‘credit’.  I’ll let marketing take credit for the major sales increase, when I know it was my talent find that brought on the winning strategy to our organization.  I’ll let finance take credit for millions of dollars in ‘savings’, when I know it was the changes to our work structure that allowed us to make those savings.  Having high HR self-esteem does that.

I only ask one thing from my fellow HR leaders.  The next time you make a hire in your HR shop, please make sure that person has high HR self-esteem.  I can’t take anymore HR pros who don’t like what they do.

Top HR Lies

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In the never ending quest to beat a blog series to death, let’s hope this is my last installment of “Top Lies” (Top Candidate Lies, Top Recruiter Lies).

At this point I’ve completely pissed off ‘candidates’, made some fun of Recruiters, so now it’s time to really have some fun with the easiest target of all  — HR!  For the most part my peers in HR have fairly thick skin.  HR is actually use to being made the joke in the professional world.  The only profession that gets made fun of worse is probably lawyers!  I could do an entire post on why HR lacks respect, but that has been done a thousand times and in reality having respect in HR isn’t a professional dilemma, it’s a personal one!  If you’re in HR and don’t have respect in your organization, don’t blame the HR profession, you need to look in the mirror!

All that being said, HR might be the king of the liars in your organization!  Let’s break down a few of Top HR Lies:

– “In HR we are here for ‘our’ Employees!”  — HR is not an employee advocate.  HR supports the organization’s leadership and mission.  BTW – many HR Pros don’t even get this concept! When push comes to shove, HR will always support that way leadership wants to go, not the way employees want to go.

– “You can tell HR, we are always confidential!” — No we’re not! HR has an obligation to look out for the best interest of the organization, not you.  If you tell HR something ‘confidentially’, there is a very good chance that information will be shared with others in the organization.  The reality.  HR has to mitigate the risk of the organization.  Your craziness has risk to it.

– “We had no idea layoffs were coming…” —  Sorry, but we did.  But we just can’t tell you that and create panic throughout the organization.  So, we lie. It sucks, but there isn’t any other way.

– “No, you can’t change your health benefits until next Open Enrollment, it’s the law!”  — Yeah, that’s kind of a lie as well!  There are laws governing when we ‘have’ to allow you to change your benefits (marriage, child being born, divorce, etc.), but HR can decide to change the plan rules and allow you to change if we wanted. But, that becomes a logistical nightmare!  Even with keeping our plan rules intact, we can still get around it.  Let’s say you are a young employee and chose the crappy low-cost catastrophic major medical plan that basically covers nothing, but you’re young and nothing will ever happen to you. Then, something does happen to you.  You come to HR. HR says, “We told you so! Sorry, you have to wait until next Open Enrollment, have fun with that cancer!”  HR could actually fire you on a Friday, hire you back on Monday and have you sign up for the ‘new’ insurance.  Based on your plan there could be some audit risk based on IRS code, section 125 – so check it out before you go do this. But, it’s not like you’re doing this all the time – this is maybe once a year for a desperate situation – I’ll take that risk (and have) to help my employee in this situation!

– “We fire people!”  — HR has never fired anyone, ever.  Managers of of employees fire people.  HR just supports that decision, and frequently influences a manager to make that decision, but we don’t pull the trigger.  Managers blame HR — “HR is telling me I have to do this”, but that’s a lie as well.  HR advises of the consequences if certain actions aren’t taken. Ultimately, leaders make the final decision on what is actually going to happen.

– “Top performers get rewarded!” — Actually, in most organizations even average performers get rewarded….and low performers.  We have a compensation plan and don’t want to leave anyone out. So, you can be great and get a 3% raise. Your cube mate could be a slug and get a 1% raise.  How does that feel?

–  “We treat everyone equally!” — The reality is we treat certain employees better and give them more leeway to screw up, because they are more valuable to the organization.  Not all employees are create equal.  That was just something that sounded good on the poster for the break room.   Some employees are actually substantially more valuable to the organization than you are.  We treat them differently.

– “We value diversity and inclusion!” — We actually really don’t give a crap about this.  It gets shoved down our throats, legally, organizationally, etc. What we really care about is filling positions with solid talent.  But leadership makes me provide a report that counts the color of faces, so now we have to care.  So we care about the number of faces, not the true sense of diversity.  Don’t hate the players, hate the game.

Alright HR Pros – What Lies Did I Forget?

 

 

Employees, Smoking = Less Money

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Smokers will hate to hear this, but if you smoke, you’re more likely to make less money.

Really?

Really.

From CNBC —

“In a new paper, Federal Reserve Bank of Atlanta economists Julie Hotchkiss and Melinda Pitts found that smokers only earn about 80 percent of what nonsmokers earn. People who used to smoke and quit more than a year earlier, though, earn 7 percent more than people who never lit up in the first place.

The PSA advice that “one cigarette is one too many” apparently is true at work. Hotchkiss and Pitts found that the earnings of both a weekend social smoker and a pack-a-day puffer suffer a similar wage gap.

“It is simply the fact that someone smokes that matters in the labor market, not the level of intensity,” they wrote. “Even one cigarette per day is enough to trigger the smoking wage gap.”

That truly sucks, because those of you who know me, know I love hanging out with smokers!  Smokers are the backbone of your informal office communication network.  Smokers come in all shapes and sizes, from all levels of your organization.  It’s nothing on any given day to see a senior executive and some rank and file employee, standing outside enjoying a smoke and some small talk.  Many times strong relationships are formed outside in the ‘smokers area’, and it is very common for information to be shared that normally wouldn’t be amongst employees of different ranks.  I don’t smoke – but I love going out and hanging with smokers!

So, as you can imagine, this news from the Federal Reserve Bank of Atlanta (and why does Atlanta have their own Federal Reserve?!) was extremely disheartening to me.  I wonder what else Julie and Melinda have been digging into down there in Atlanta?  Do employees who drink Gin make more than all other employees? (please let this be true!) What about the office slut? Does he/she make more money, at work?  If so, did they name that ‘the slut wage gap’?  Do our tax dollars support this ‘research’?

Here is what I know, compensation pro wannabes, if slice and dice the data enough, you can make up any conclusion you want to.  The reality is, smoking equates mostly to lower education, thus lower wages.  That’s a broad stroke, but fairly accurate.  Educated people, for the most part, understand that smoking is bad for you.  Having that knowledge, and being educated, tends then to lead to a non-smoking life.  Having lower education, and knowing smoking is bad for you, tends to lead to a life of ‘what the hell, I’m going to die anyway’.  Some educated folks fall into this same trap.

So, I’ll ask you my smoking friends – if you knew you could make more money, would you stop smoking?  Also, if you never smoked, are you willing to pick it up for a 7% bump in pay?!

Smoke’em if you’ve gotten them in the comments…

 

The Best Thing HR Can Ever Do For Employees

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By random circumstance I’ve had three of the most boring HRish types of conversations in the past month about 401K!  Can you imagine me talking about 401K?  It’s so, well, it just regular old HR talk!  One conversation was with our banking partner (Shoutout to PNC, 33 year business relationship with them and I value that greatly!), two others with trench HR peers, but all three conversations were about the exact same thing — Auto Enrolling employees into 401K.

This is actually a really polarizing topic in HR, I’ve found!  It comes down to two schools of thought:

1. HR Pros who believe auto enrolling is helping their employees

2. HR Pros who believe they are infringing on the privacy of their employees by auto enrolling their employees

I’m in camp #1!  In fact, I’ll go on record in saying that auto enrolling your employees into 401K is the single greatest gift you can give to your employees over their career with your company.  Bam!  I said it.

Let me give you a few facts about employees:

1. The majority of your employees that are under 30 have no idea they should be saving for retirement – when it’s the most important time to do so.

2. The majority of your employees at any age – don’t save enough for retirement.

3. The majority of your employees think a magical fairy will come along at age 65 and pay for them to live the next 25-30 years.

These are all actually true!

Most people don’t think about retirement and the amount of money it will take to retire until they get to be around 50.  At that point, it’s too late and they are then on a path to be a senior citizen greeter at Walmart.  HR can change all of this.  HR can ensure that when your employees get to be around retirement age, at least they might have some hope of sitting around enjoying not working!  It’s easy. It’s called Auto Enroll – check it out.

If it’s so good why aren’t all companies doing this?

It’s America, right?  We hate being forced to do anything.  What!? You mean your going to force me to sign up for 401K and save for my future! How dare you!  This isn’t Russia!

Want to take 401K Auto Enrollment one great step further!?  Auto Enroll your employees and have 3% taken out of their pay automatically as well.  Just auto enrolling really does nothing but making it easy for people to start saving, but you can actually auto enroll and start them out with an automatic deduction of your choosing. The employee at anytime can choose not to participate and stop the deduction, but very, very few ever will!

Can you imagine the difference you could make in your employees life by forcing helping them start saving for retirement?  For many of your employees, it would be the best thing HR ever did for them, period.

The One Email Every Employee Wants To Send

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Please raise your hand if you have ever drafted an email that you desperately wanted to fire off to your entire organization, or leadership, only to delete it – so to not ruin your career? I know most of you have  – because sometimes, in HR, we get to deal with those poor souls who didn’t have the will power to push ‘Delete’ and instead pushed ‘Send’.  In the HR business we call those employees – ‘Former Employees’!  I’ve coined a name for those emails – I like to call them ‘The Lotto Email’!  It’s the email you would feel comfortable sending the moment you return from picking up that overly sized Powerball check you just won.  You now have I-Don’t-Give-A-Sh*t money – and you’re completely unfiltered.

I don’t hold out hope I will ever win the lottery – but I imagine the email might look something like this:

Dear Fellow Employees,

I’m Rich Beeatch! (click here for context)

That being said I’d like to say a few things before not packing up any of this crap in my office and leaving forever.  To make this easier for you to cut and paste and send around later, I’ll bullet point this out into chunks – USA Today style – because I know most of you are slow and lose attention quickly:

– Mr. CEO – I know you think it’s probably adorable how you make comments about every woman in the office’s ass behind closed doors, but it’s not, it’s creepy – just like you.

– Mr. CFO – You’re an accountant – calm down – you’re not that important – just tell how much money we have and go back to being boring.

– Mrs. HR – Nobody likes you – this is just confirmation. BTW – everyone lies on your engagement surveys because all the managers use them as weapons, so it’s easier to lie and make you feel like what you do actually matters – it doesn’t.

– Mrs. COO – The CEO constantly talks about your ass. Hope that makes your meetings going forward more comfortable.

– Mary – I’ve always wanted to tell you that you are drop dead gorgeous, but your low self-esteem keeps you married to a complete asshole! I’m better than that – I won’t be that asshole. Here’s your chance – walk out of here with me Jerry Maguire style and let’s do this – otherwise I’m probably 5 drinks and 2 hours away from making some real bad decisions at a strip club.

– Ted – You’re a douche bag – everyone hates you.

There’s a bunch of other stuff I could to say – but really the only thing I really want to say is: I’m Rich Beeatch!

See you in the parking lot, Mary.

Former Employee

Obviously this wouldn’t be ‘my’ letter because I’m the President of my company!  My letter would be a lot of thanking everyone for everything and I’ll see you around, if you’re ever in the South of France on a large yacht – plus a bunch of positive stuff and how valuable each and every employee was to me personally. Follow by – “I’m Rich Beeatch!”