Category Archives: The HR Rules

3 Reasons You’ll Never Be Fully Staffed

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For any HR/Talent Pro who lives with the concept of staffing levels – becoming ‘fully staffed’ is the nebulous goal that always seems to be just out of arms reach.  I’ve lived staffing levels in retail, restaurants, hospitals, etc.  I know your pain – to be chasing that magic number of ’37 Nurses’ and almost always seeming like you’re at 35 or 36, the day that #37 starts, one more drops off…

There are 3 main reasons you can’t get fully staffed:

1. Your numbers are built on a perfect world, which you don’t live in.

2. Your hiring managers refuse to over-hire.

3. Your organization actually likes to be under staffed.

Ok, let me explain.

The concept of being fully staffed is this perfect-case scenario – a theory really – in business that there is a ‘perfect’ amount of manpower you should have for the perfect amount of business that you have at any given moment.  That’s a lot of perfects to happen all at once!  Usually your finance team comes up with the numbers based on budgeting metrics.  These numbers are drawn down to monthly, weekly, daily and hourly measures to try and give you precise number of ‘bodies’ needed at any given time.  You already know all of this.  What you don’t know is why this type of forecasting is so broken when it comes to staffing.

These models are predictive of having a fully functioning staff to meet the perfect number needed.  Fully trained, fully productive, etc.  If the model says you need 25 Nurses to run a floor, in reality you probably need many more than that.  Finance doesn’t like to hear this because they don’t want to pay 28 Nurses when the budget is for 25 Nurses.  You’re in HR, you know the reality – staffing 25 Nursing openings (or servers, or assembly workers, or software developers, etc.) takes more than 25 Nurses.  You have Nurses who are great and experienced and you have ones who are as green as grass -you have ones retiring in a few months, some taking leave, some leaving for other jobs, etc.  Because of this you have a budget for overtime – why? – because you need coverage.  This why you need more than 25.  And the staffing levels argument goes around in circles with finance.

I’ve worked with some great finance partners that get the entire scenario above – and would let me hire as many people as I felt I needed – and it still didn’t work!?  Hiring managers struggle with one very real issue – what if.  What if, Tim, we do get all 28 hired and now I only have needs for 25?  What will we do?!  Even when you explain the reality, they will subconsciously drag their feet not to hire just in case this might actually come true.  I’ve met with HR/Talent Pros from every industry and all of them share very similar stories.  They can’t get fully staffed because of what little stupid ‘perfect’ concept – “what if we actually get staffed!”  That’s it.

You can’t get staffed because you actually might get staffed!  If you’re fully staffed hiring managers are now held accountable to being leaders.  If you’re fully staffed, plus some extra, hiring managers have to manage performance and let weak performers go.  If you’re fully staffed – being a hiring manager actually becomes harder.  When you’re under staffed everyone realizes why you keep a low performer, why you allow your people to work overtime they now count on as part of their compensation and can’t live without.  When you’re under staffed everyone has an excuse.

You’ll never become fully staffed because deep down in places you don’t talk about at staffing meetings you like to be under staffed, you need to be under staffed.

 

 

The Reality About Salary Expectations

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I think we all know that one person in our life that thinks they get the best deal on everything!  They consider themselves the ultra-negotiator, the person sales people hate to see coming! You know the person -they go and buy a $40,000 car and call and tell you how they got it for $27,000 and the car dealership actually lost money on them.  These are the same people that believe they can also ‘negotiate’ their salary.  There are some realities we face as HR Pros that most employees don’t get.  While we have rules and processes and salary bands – quite honestly, very little negotiation goes into any salary offer.  Younger people are always told, usually by their Dad or some cheesy uncle, to “Negotiate” their salary – “Never take the first offer!”

To me there are 7 main realities about negotiating salaries, and here they are:

1. A good HR/Talent Pro will pre-close you one what you are expecting. This is truly the point where you should be negotiating – the first call. 99% of candidates miss this opportunity.  This is also where you can truly find out what the position pays by playing ‘the game’ – Go in super high and work backwards – you’ll eventually get to the ceiling.

2. Health Benefits, 401K match, holidays – are all non-negotiable, unless you’re negotiating a C-suite offer.

3. Vacation days are usually negotiable – but only if you’re coming in with experience – most entry levels have no room to negotiate this – and if you did negotiate, as an entry level, and get more vacation than they originally offered, calm down, they were willing to give this already – it was a test.

4.  In most positions you have a 10% range within a position to negotiate salary for an experienced professional – they offer $60K – you can probably get $65K without much hassle.

4a. There are 2 schools of thought on this:

A. The fewer the people in a position the easier it is to negotiate salary – the theory being we can hire Tim at $65K, we have  Jill is already hired and working at $60K – but it will only cost us $5K to move her up to that same level – everyone’s happy.

B. The more people in a certain position the harder it becomes to negotiate because the example above, pay inequity now becomes very expensive, and ‘pay creep’ is more of a concern when you have 200 people in a position vs. 2.

5. You can raise your salary up quickly by moving around early in your career and jumping from company to company – but it won’t help you move ‘up’ in your career.  Congratulations you’re making $95K as an Engineer – but you won’t be the first choice to a manager or director position – that will go to the person who has been there for 8 years while you were working for 4 different companies.

6.  HR/Talent Pros (the good ones) expect you will negotiate something – they usually are holding something back to help seal the deal.  If you don’t negotiate, you missed out an opportunity to get something – and that will follow you as long as you are with that company.  The $5K you left on the table initially, compounds each year like bank interest – if you’re with the company 20 years – that one little $5K negotiation will cost you $100K+.

7. The best HR/Talent Pros will tell you up front if they have don’t have room to negotiate – very rarely are they lying.

Share some of your salary negotiation stories in the comments below.

2013 Grads – Here’s some advice from HR

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It’s that time of year when college and universities around the world will release onto us the great minds of the 2013 graduate class.  This always makes me think of the popular advice – Wear Sunscreen:

While this advice might be from 1999 – it still rings true today – but like everything else in the world this can be added to and expanded.  Here are my additions to the advice above for the 2013 grads from an HR Pro – listen up:

– Don’t buy into the fact that a paper resume is no longer needed.  Most people who are making hiring decisions are old – they like paper to hold onto while they asked you pointless questions that will tell them nothing about what you can do as an entry level candidate, it makes them feel comfortable.  White paper and black ink – don’t get creative – old people don’t like creative.

– Have a story when interviewing.  In almost every single interview process you’ll get a moment to tell your story.  People will hire your story, not your skills – because you don’t have any skills, but you might have a story.

– Over dress for your interview.  While you might feel out of place to their business casual, it shows people that you care about your appearance and that you’re trying to get this job.  They’ll laugh about you after, but they also appreciate the effort.  Don’t wear your Dad’s suit – that’s tacky – unless your Dad has extraordinary taste and wears your size.

– Don’t go to work if you’re not ready to go to work.  You can be young and poor only once in your life.  Then you get older.  Being older and poor, sucks.  Being young and poor is like being in college without classes.

– Big companies are cool for your resume, but do very little to teach you anything about running a business.  A small company will let you do more than you should.  Both experiences are valuable – don’t think one is more important than the other.  Too many new grads think big firm experience is key to success and crap on smaller companies – those people miss out and what it really takes to be an executive in the future.

–  If someone at your first job offers you a chance to get together after work as friends (drinks, softball, coffee, movie, etc.), do it – unless they’re creepy.  Having strong work relationships will move you forward in your career faster than your skills will.

–  Learn how to drink in moderation.  You’re not in college anymore and when you drink with work associates you need to be able to have a drink or two and be good.  Don’t become the office story about what not to do.  If you do by chance do this – find another job – you will never outlive this story.

– Don’t be the weird person in your office.  How do you know if you’re the weird person?  Do others invite you to lunch, or do you invite yourself?  Do people stop by your cube, or are you always stopping by everyone’s cube?  Corporate success depends on your ability to fit into the culture.  Companies like inclusion, as long as you fit into the ‘inclusion’ they’ve decided for their organization.

Good Luck 2013 Grads!

The Rules About Hugging At Work

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Hello. My name is Tim Sackett, and I’m a hugger.   Being a hugger can make for some awkward moments – what if the other person isn’t expecting a, or doesn’t want to, hug and you’re coming in arms-wide-open!?

Fast Company has an article recently titled: To Hug Or Not To Hug At Work? by Drake Baer, that delved into this subject.  Here’s a piece from the article:

“the uncomfortable feeling you get when you realize that your concept of your relationship with someone else doesn’t match their concept. The intensity of awkwardness roughly corresponds to the magnitude of difference in relationship concepts.”

I consider myself to have a number of roles: Husband, Dad, Coach, Boss, Friend, Coworker, etc.  In each of those roles I’ve hugged and will continue to hug.  Sometimes, though rarely, I’ll find someone who isn’t a hugger.  The first time I ever met Kris Dunn face-to-face, we’ve had known each other and talked frequently by phone for a year, at the HR Tech Conference – he was coming out of a session, I recognized him, he recognized me, and I went full ‘bro-hug’ (sideways handshake, other arm hug-back slap combo) on him, and I’m pretty sure he was caught off guard – but played along.  Kris is a closet hugger.  Jason Seiden, he’s a hugger.  So are Laurie Ruettimann and Dawn Burke.  I find Southern folks are huggers, more than Northern.  Western more than Eastern.  Canadians more than Americans.  Men feel much more comfortable hugging women than other men. Women will hug anything.

I thought it was about time we had some hugging rules for the office, so here goes:

The Hugging Rules

1. Don’t Hug those you supervise. (The caveats: You can hug a subordinate if: it’s being supportive in a non-creepy way (major family or personal loss – sideways, kind of arm around the shoulder, you care about them hug);  it’s at a wedding and you are congratulating them; it’s a hug for a professional win (promotion, giant sale, big project completion, etc.) and it’s with a group, not alone in your office with the lights off; you would feel comfortable with your spouse standing next you and watching that specific hug.)

2. Hug your external customers or clients when they initiate hugging sequence.  (The caveats: Don’t hug if: it is required to get business – that’s not hugging, that harassment. Don’t let hug last more than a second or two, or it gets creepy; Don’t mention the hug afterwards, that makes you seem creepy!)

3. Don’t Hug the office person you’re having an affair with in the office.  (no explanation needed)

4. Hug peers, not just every day. (It’s alright to hug, but you don’t need to do it everyday for people you see everyday. Save some up and make it special!)

5. When you Hug, hug for real. (Nothing worse than the ‘fake hug’!  A fake hug is worse than a non-Hug.)

6. Don’t whisper – ‘You smell good’ – when hugging someone professionally. (That’s creepy – in fact don’t whisper anything while hugging!)

7. Don’t close your eyes while hugging professionally.  (That’s weird and a bit stalkerish)

8.  It is alright to announce a Hug is coming. (Some people will appreciate a – ‘Hey! Come here I’m giving you a hug – it’s been a long time!’)

9. It’s never alright to Hug from behind.  (Creepier!)

10.  Never Hug in the restroom. (Make for awkward moment when other employees walk in and see that.)

11.  If you’re questioning yourself whether it will be alright to Hug someone professionally – that is your cue that it probably isn’t.

 Do you have any hugging rules for the office?

You Only Hire “A” Players, Right?!

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You’ve heard it before – “Here at ACME, we only hire A players”.

Nice! Except you and I both know they’re not all “A” players. You might have thought they were when you hired them, but hiring managers miss. People change. Talent gets bored. Your company is dysfunctional. Which is why you have to measure your people, evaluate them and put them through the corporate equivalent of the NFL Combine at least once a year.

That’s right. You’re going to have to do a performance review on them. And that means they may hate you.

But wait – what if we told you there’s a way that you can measure the performance of your employees, push for more and be considered their personal agent while you do that? You can be the one they trust the most – but only if you develop a employee-centric approach to goal setting and the performance feedback loop that follows.

How do you do that? Join us for the next FOT webinar entitled, “Get My Agent On the Phone“, and we’ll break down our goal setting/performance management plan designed to make your direct reports believe you are on their side, including the following focus points:

 ·         Making sure the goals you set represent the Five Most Important Things (5MIT) for the employee in question. What are the most important things your employee has to focus on this year? If you can only talk to them about five things, what would those things be and why? Smart managers skip discussing the busy work and get to what’s going to change the game – for the company and the employee. We’ll give you the 411 on how to do that.

·         Offering up ways each of the Five Most Important Things might be measured in the months that follow. You want measurements – we get it. The key in offering up how you’re going to measure the 5MIT in question is not to limit yourself. The more you box yourself in, the less innovation you get. We’ll show you how to set the expectation your direct reports are going to be measured without actually taking performance off the table. PS – They’ll love you for this if you deliver it in the right way.

·         Having Thoughts on what “Good” and “Great” performance looks like in each area. That’s right – we’re going through a goal setting process not because HR told us we had to, but because it can set us up to be a great performance coach for the rest of the year. Nothing sets you up as a coach more than owning the difference between “good” and “great”. We’ll tell you how to reserve the “great” tag for employees who really innovate, drive change or add true value in the job they’re in.

·         Including a section that details “What’s In It for Me?” for each area of focus. Being an agent is about talking about how chasing great performance in the area in question could be great for the employee’s career. We’ll show you how to frame this as the agent/coach. It’s the most important thing you can do.

·         Putting it all in an easy to follow, informal format. If you go beyond one page, you’re making goal setting too complex. List everything we’ve described to this point in one page, and make the headers conversational in nature, and you win. We’ve got some format to share with you.

 You can be viewed as a career agent for your employees rather than a run of the mill corporate bureaucrat. Join us for “Get My Agent on the Phone” and we’ll show how the secret sauce to goal setting and follow-up conversations can dramatically change the positioning of what you do in performance management.

SIGN UP TODAY – It’s FREE (of course because it’s from FOT!) – May 21st (it’s a Tuesday – No, you don’t have anything else planned) – 1-2pm EST (Because our research department told HR Pros like this time best for free webinars)!

Bad Hire Blame Game

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Jessica Hagy, over at Indexed, inspires me constantly – this is one I made based on her inspiration:

Bad Hire Blame 1

 

 

 

 

 

 

 

 

 

It’s what you sign up for in HR – you’re going to take the blame when a bad hire happens, and your hiring managers are going to take the credit when a good hire happens.

 

 

You Still Don’t Work 80 Hours Per Week!

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I have to say one of my most read posts, ever, and one that I take the most crap about is –What would it take to get you to work 80 hours per week? People actually take this post as a personal attack to their work ethic.  So, I’m here to say – I still don’t believe you!  And, now I have research to back up how you don’t really work 80 hours in a week.  From Fast Company -The Truth About How Much Workaholics Actually Work:

“A study published in the June 2011 Monthly Labor Review that compared estimated workweeks with time diaries reported that people who claimed their “usual” workweeks were longer than 75 hours were off, on average, by about 25 hours. You can guess in which direction. Those who claimed that a “usual” workweek was 65–74 hours were off by close to 20 hours. Those claiming a 55–64-hour workweek were still about 10 hours north of the truth. Subtracting these errors, you can see that most people top out at fewer than 60 work hours per week. Many professionals in so-called extreme jobs work about 45–55 hours a week. Those are numbers I can attest to from time logs I’ve seen over the years. I’ve given speeches at companies known for their sweatshop hours and had up-and-comers keep time logs for me. Their recorded weeks tend to hover around 60 hours–and that’s for focused, busy weeks with no half days, vacation days, or dentist appointments, and, most important, for weeks that people are willing to share with colleagues. We live in a competitive world, and boasting about the number of hours we work has become a way to demonstrate how devoted we are to our jobs.

That would be funny, except that numbers have consequences. If you think you’re working 80 hours per week, you’ll make different choices in your attempts to optimize them than if you know you usually work 55.”

Look – I get you work hard and you work long – but, I also get all of us think we work longer than we actually do!  It’s not an attack – it’s just the truth.  The same goes for all of you out their working 40 hours per week, when you only have about 20 hours of work – you find ways to stretch 20 hours of work into 40 hours of pay!

Ultimately, we shouldn’t be talking about hours, damn Unions!, we should be talking about results.  I don’t care if you work 10 hours or 100 hours – I, truly, only care about what you get done in that time.  We still have too many leaders who worry about hours and watch and see who leaves ‘first’ and who stays ‘late’.  The reality is – it probably has no bearing at all on their performance – and if anything, probably has a negative influence.

Results.  Set the desired result and manage to that.  If you have those not meeting the result – then you manage that issue (which might include the need to work more hours!).  I know, I know the girls from ROWE will love hearing this – and think they converted me – but they haven’t.  While I really like ROWE – it still doesn’t work for every organization.  Ugh, please don’t let Cali and Jody see this!

A Car Ride To Laramie

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There are times in your life you’ll never forget.  Take a moment and think about your past.  What comes to mind?  It’s funny how we can recall some very important moments – graduating, getting married, birth of a child, etc., but we also recall some very, for what it seems now, insignificant moments as well.  I thought of one recently – and I was able to recall it like it was yesterday.  In the summer of 1988 I made a decision to forgo an academic scholarship at Western Michigan University and drive 1200 miles to attend the University of Wyoming.  I never went and visited UW, and being that it was 1988 – I couldn’t even have looked it up on the internet.  I had a friend who was there and the extent of the conversation was “hey, they have a men’s volleyball team here – come out and play”.

I packed up my 1979 Ford Mustang and set out with an atlas of the United States my father had given me.  It was August and hot, and my car had no air conditioning and an 8 track tape player.  I bought a cassette tape adapter, filled up the tank with everything an 18 year old had to there name and drove west.  Here’s the exact moment I remember –

I’m driving across western Illinois on I80 – it’s basically truck stops and corn fields.  The sun is shining hot, the windows are down and the music was loud (because of how loud the wind noise was driving down the highway with your windows down).  I had this feeling of hope like I had never felt before.  Of wonderment.  An energy that you only feel when starting something new.  It was a feeling of – I’m starting my life.  For the first time – the life I would be living would be mine – and it was glorious.

It’s not a memory most of us get to have frequently.  Usually once – then real life comes along and kicks you in the ass at some point (Dad forgot to mention that part as he handed me a cooler of cold drinks on my way out of Grand Rapids!).

Starting something new.

Think about that the next time you’re trying to figure out how to get something launched or start something over within your organization.  Starting is where the fun happens – not where the work begins.  Starting is where you still have hope.  Where everything is positive.  When your energy level will be highest.  Don’t waste the start.  Relish in it – make it last – don’t discount it. Crazy how a simple car ride to Laramie can mean so much.

 

SHRM Conference Rejection #2

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I got a SHRM Strategy Conference rejection letter last week.  Some of you might remember the last rejection I got from SHRM – if not – here’s the post on FOT – SHRM Doesn’t Like Us – But You Should.   Here’s the email from rejection #2:

SHRM rejection 2
Here’s what I wish Letty would have done instead:

Dear Tim,

Thank you for submitting a presentation proposal….blah, blah, blah.

I either liked it or didn’t like, it doesn’t matter  – we didn’t select it.  We didn’t select it because: (followed by 3 actual reasons)

1. The content didn’t fit what we wanted to do – next time try….

2. It’s been done before a thousands times – next time try…

3.  You have no idea what you’re talking about, etc., etc., etc.

Please try again next time – if you want some pointers catch me at the next conference and we can have a cup a coffee.

Letty

There’s no doubt Letty is smart – George Washington MBA grad – actually worked at a staffing company (you would think Letty would have a kinship with me!), long time SHRM employee.  I’ve been a SHRM SPHR holder and member since 2001 – and I keep hearing how they want ‘fresh blood’ and ‘new ideas’ and, yet, every SHRM conference I attend I see the same content, same faces presenting, same SHRM.  I’ve actually seen a presentation from a guy at SHRM national who has been doing the same presentation for the last 10 years – he just changes the dates on the first slide!   I wanted to shoot myself.  But I stayed and he gave me these tips for getting accepted by Letty and the SHRM crew:

1. Sell out.  Go completely old school HR – FMLA is exciting, OHSA rocks, I have 4 cats.

2. Make a title that sounds so boring you fall asleep actually making it – but make sure to use words like: Strategic, Influence and Results.

3. Don’t say anything slightly controversial in your bio or presentation description – don’t piss off the powers that be.

Sorry, crew – I won’t do it.  Truth be told Kris Dunn and I actually did follow these rules for the 2012 SHRM national show and got accepted – but then did the presentation the way we wanted to just using SHRM’s boring title slide.  It was well attended, we got great feedback and got strong survey numbers – and – we didn’t get invited back this year.

Letty, Letty, Letty – it’s O.K. – I don’t bite, really!  I’m a former headhunter like you, our kind needs to stick together!

Ugh – this just sounds like sour grapes.  I give up on trying to help SHRM.

A Diversity Plan Even White People Can Live With!

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When was the last time you went to a crowded beach or park, or even went to an outdoor concert where you had to sit on the grass?  I can bet you did something – because everyone does this.  You set up a perimeter didn’t you? A what?! A perimeter. You put down your blanket, maybe an umbrella, some chairs, etc.  You made sure you carved out ‘your’ space, in a public space that is open to everyone.  Hell, let’s face it – if you would have had portable fencing you would have put that up as well.  Humans like to collect, build and attempt to keep all of it.  It’s why the Great Wall of China was built.  It’s why we have a silly fence up between the U.S. and Mexico.  It’s why you have a 6 foot high fence up around your 40 foot by 40 foot backyard in the suburbs.  You’re protecting ‘your’ space.

Diversity is about breaking down those walls, those barriers, so it stands to reason that those barriers that are being broken down are going to cause some folks to be uncomfortable.  In 99.9% of the cases in today’s work world – those folks are white people – and to slice it even further – white men.  Let me give you an example so we can discuss:

Let’s say you work in a company with 100 employees and 88% of those employees are white.  Now HR comes out and says “we value Diversity” (not sure who the ‘we’ is, but we’ll assume our white leadership team who live in the $750K homes and their kids go to schools with zero diversity), and we are going to do a bunch of ‘stuff’ to increase the diversity of our workforce.  Here’s what the 88% hear.  “You 88 white people aren’t good enough.  We need to get rid of some of you and bring in minorities because they can do it better.”  Which might be true.

Remember your blanket in the park?  Someone just sat their chair down in the middle of your white work forces blanket. That isn’t a good feeling.  (It’s uncomfortable for you to hear/read ‘white work force’ isn’t it? Most people who write about diversity/inclusion will use ‘majority’ and ‘minority’ because it puts it in less black and white terms – makes it easier to accept.)

Most organizations and HR shops struggle to do Diversity and Inclusion successfully in their organizations because they are unwilling to recognize this simple reality and address it.   Oh, believe me I hear you right now!  “Tim – diversity and inclusion isn’t about color – it’s about thoughts and ideas!” Then you my friend don’t get the reality of 90% of the organizations out there today.  For most it is still about faces – shouldn’t be – but it is.  To be successful – we have to move beyond that.  So, how do you do that?

There isn’t a perfect solution.  A silver bullet.  But I do know one way that has helped some organizations – but it might give you (HR and leadership) some answers that will be hard for to live with!  Data.  Data doesn’t lie.  It just gives you the truth.  If you ‘truly’ want better performance – through data, find the exact makeup of the highest performing groups and teams in your organization, industry, competitors, etc.  Here’s the catch – data might show you that your 100% all white guy sales team isn’t the most effective.  You might find that the makeup should be 90% 24 year old Asian females and 10% middle age Hispanic males.  You also might find that 100% white guy is the best.  Data will give you truth – most organizations don’t want the truth.  Most HR shops don’t want the truth.  They want to take your 88% white and turn it into 75% white because ‘feels’ better.

I’m not saying your white employees will like to hear that they are all getting let go so you can bring in your all female Asian team, but at least there is a reason based on data – not feelings.  HR and leadership have been sold a false premise that Diversity and Inclusion is good for all.  It makes you better.  And so we march forward like lemmings off a cliff, not questioning the truth.  The truth is – diversity and inclusion might be great for your organization.  The truth is – it also might be disastrous for your organization.  Do the research.  Stop reading USA Today articles.  Figure out what is actually best for your organization.  Don’t blindly follow anything, just because everyone else is doing it.  There is a ‘right’ answer out their for your organization, and you might be surprised at what that answer is.