Category Archives: Turnover

What is ‘Meaningful Work’, really?

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I had a couple of communications recently that lit a fire under my ass over the concept of ‘meaningful work’.  You see, there is this widely held belief by a great number of HR pros that to have true employee engagement your employees must feel like they have meaningful work.

I don’t necessarily disagree with that thought process.

The problem is, well meaning, HR pros have taken this concept and started to cram social platforms down the throats of their employees misinterpreting ‘meaningful work’ as meaning as an employer we must have support social causes so our employees see we are giving back.

The best example I can think of is everyone’s darling employer Tom’s.  With complete transparency there is probably ten pairs of Tom’s shoes in my house, none of which are mine.  Each pair of Tom’s costs around $45.  The material and labor to make a pair of Tom’s probably runs around $5. Let’s be honest, these shoes are crap. It’s a piece of canvas, rubber and some thread.

“But, Tim!, they give one of these crappy pairs of shoes to a poor kid!” Great, they just cut into their margin by $5, oh how will they survive on only a gross of $35 per pair?!

So, I’m to believe that because they give a shoe for every shoe they sell, people find this as meaningful work?

What about those companies that put big money and volunteerism towards things like Habitat for Humanity?  Great cause, right?  I worked for a company that did this. It was nice. But I grew up volunteering for Special Olympics and supporting this organization. The company I was working for wouldn’t support my cause, because they already did so much for Habitat.

What about my ‘meaningful work’?

Meaningful work isn’t about supporting causes.  Meaningful work is do your people feel that what they do on a daily basis is important to the success of your organization.  This doesn’t necessarily have anything to do with supporting causes.  It definitely does for some organizations, but not most.

Employees need to know that when they show up in the morning the effort they give helps the organization reach its goals.  Not that the organization they work supports one cause or another.

The failure in believing meaningful work is tied to causes is that everyone has their own personal causes they want to support. If you believe helping the homeless is your organization’s cause, that’s wonderful! But, now you have to go out and look for talent that also believes this is their cause as well, to make work meaningful for everyone in your organization.

In HR we try and make this concept of meaningful work too difficult.  We need to help our leaders be better communicators to their staffs on how what each one does individually has impact to the greater good of our organizations.  How they, individually and collectively, make an impact to their function and to the business.

Meaningful work isn’t saving puppies. Meaningful work is using your talents to help your organization be successful.

Discount Employee

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No, I didn’t make another mistake and mean to title this “Employee Discount”, but you were totally in your right to think I would make a mistake!

We discount our employees.  We do this in a number of ways:

1. Experience.  The ten year employee is always looked at less than a new employee coming in with ten years of experience.

2. Opinions. The long term employee’s opinion gets lost to the new voice, because we’ve heard the old employees opinion before. It doesn’t, necessarily, become less valid, but we treat it as such.

3.  Value.  We tend to pay same level experience internal employees less than we pay someone coming from the outside with the same experience, education, etc. This ‘discount’ is well known in the industry.  Hometown discount. They’ve been here forever. They aren’t going anywhere. Why pay them more competitively?

 There is one more way you are currently discounting your employees, Candidate Experience.

Candidate experience is really sexy right now in HR and Talent Acquisition.  It’s all the buzz! Everyone is concentrating on making their candidate experience better.

You know why?  It’s fuzzy metrics.  While you can get ‘real’ measures and metrics from your Candidate Experience, it’s not really, real.  Candidates want a job from you.  When you ask them about their experience they inflate what they really think because they want a job from you.  When you ask them after the entire experience is over, two things happen, first, they either got the job (in which you’ll get good measures) or second, they didn’t get the job and still want one (in which you’ll get good measures).

We love good measures in HR and Talent Acquisition.

We hate measures that make us work, like employee engagement.  It’s easier and more rewarding to spend money and energy and Candidate Experience, than Employee Engagement. Employee engagement is hard. As soon as we fix the stuff from the last survey, the employee expect more! You know who doesn’t expect more? Candidates.

The ironic part of all of this is the easiest and best way to have great candidate experience is to not have to hire.Spend more resources on Employee Engagement, and you won’t have to spend more resources on Candidate Experience.

Chicken or the egg. Discounted Employees. You are discounting your employees in favor of candidates, and you don’t even realize it.

Kate (Plus 8) Gosselin Can Help You Fix Your Employee Turnover!

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Remember, Jon and Kate Plus 8, the reality TV show with the lady that had sextuplets, on top of already having twins?  Kate Gosselin was back in the media eye again recently as a participant on Trump’s Celebrity Apprentice.  She made the news because no one recognized her! In a good way. From the story on Xfinity:

If you tuned into Celebrity Apprentice this past season and didn’t immediately recognize Kate Gosselin, you weren’t alone.

But the reality-TV star, who first burst into our collective consciousness when Jon & Kate Plus 8 premiered in 2007, has a perfectly reasonable explanation as to why she somehow looks younger now, at 39, than she did when her TLC run was just beginning.

“I think when the world met me I was three days post having sextuplets, so the only place you can get from that point is younger,” she told E! News on the live  Celebrity Apprentice finale red carpet last night when asked about her seeming physical transformation.

“So It was really just eye-trickery, I think,” Gosselin continued. “You guys saw me at my worst first, and then I just kind of reversed in front of your eyes. It was nothing amazing, it was just, when you met me, who was that person?”

What does this have to do with your turnover?

You don’t allow candidates to ever see you at your worse, ever.  Then, you’re shocked when they leave because they couldn’t handle your worse.

Now, I’m not telling you to completely go crazy and show all your dirty laundry to every potential candidate.  Certain companies can really learn something from this. It’s the companies that have absolutely awful turnover, especially compared to your industry norm, and can’t seem to figure out how to fix it.

It’s, also, those companies that seem to try and hide their dirty laundry the most when they’re interviewing potential hires!  I get it.  You have unstoppable turnover, you need more bodies, you have a bad reputation in the market, and you want to show everyone you’re trying to change it.  The problem is, people then have a false hope as compared to the reality you make them step into.

Show them the ugly Kate, and eventually the beautiful Kate might come through, and they’ll love you even more. (see how I brought that full circle?! I’m a pro.)

The only way to fix really bad turnover is to hire people who don’t mind your worst side.  Those people will stay around and actually appreciate your growth to a better environment.  If you try and talk a candidate out of the job because they can’t handle it, and you show them how bad it actually is, and they keep coming back and wanting in, you probably need to give them a shot!

We try and do the opposite. “Let’s hire people who worked at great companies, with great environments, and they’ll help us get to that!”  No they won’t.  They’ll fail.  People who come from great companies, buckle when presented with horrible environments.  You need to find people who like your worst. Those people will make it.

The way to stop turnover is to get fully staffed. Sounds like an oxymoron, but it’s not. Get staffed with people who will stick around. Then work on upgrading, little by little. Quality doesn’t help awful turnover. People willing to get dirty, help awful turnover.

 

How Much Will Your Raise Be in 2015?

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Some great data coming out this morning from Glassdoor on what your employees are expecting in 2015. It’s always nice to know what someone is expecting beforehand, otherwise things tend get awkward.  It’s like that time you showed up at your girlfriends house in college right before the holidays and she bought you a $50 Tommy Hilfiger rugby shirt and you got her a $4 box of chocolates shaped like Santa. That level of awkward.

In 2015 your employees are expecting a raise. According to Glassdoor’s Employee Confidence Survey they are expecting:

– Between 3-5%.

Not bad.  Most companies probably expected this.  2015 will be a good year for many companies, so the 3-5% annual increase is something that will be doable.

Here’s what you might not expect:

– 35% of your employees will look for a new job, if they don’t get the pay raise their expecting.

This can be a major issue, individually.  This is why you need to manage expectations early. If your top performer is expecting 10%, and you have 5% in your back pocket, this will be a negative increase.  I hate giving negative increases.  I feel bad. The employee feels bad. I would rather almost not give the increase at all.

Another expectation that came out of the survey is that both men and women believe women get paid less. Not a huge surprise, but why let that belief live in your environment if it is not true?  I’m a big proponent of sharing pay equality by department or division within an organization, if the data is favorable to you.  I don’t want employees believing we have equity issues, when we don’t.  Make it a celebration that you’re not like all the rest.  If you are like all the rest, fix it!

Lastly, all these surveys come with a bit of scare tactic.  This one is around turnover! Glassdoor’s employee confidence survey found:

– 48% of your employees are confident they can find another job if they need to. (highest in 6 years)

– 13% fear they will be laid off. (lowest in 6 years)

What does this mean to you?  Nothing, if you’re a good employer!  It could mean a big headache if you’re a bad company to work for.  People have options.  Our reality is most employees still won’t leave, if you’re a decent company. That’s just life.  People hate change.

It does mean that you probably have to wrangle in some of your leaders who have been getting a little to command and control over the past 5-8 years. People don’t leave companies, people leave horrible bosses that are assholes.  You know which ones you need to fix. Fix them, or fire them, you can’t afford to have bad leadership in an employee driven marketplace.

5 Reasons I’m Not Telling Where I’m Going

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There is a phenomenon that I find completely hysterical.  It’s this little game we play in our culture.  You go and accept a new position, with a new company.  You come back to your current employer and you put in your notice.  Your boss instantly says, “where are you going?” You replay with, “I’d rather not say.”

Happens, Right? Almost 100% of the time.

So, you wait the two weeks, or whatever notice it was, and the very next Monday the person updates their LinkedIn profile and posts on Facebook where they actually went.

I find this ‘dance’ we do very, very funny.

Look, I get it.  Your employees believe one of five things will happen to them if they tell you where they are going:

1. You’ll magically find some way to screw me over, because you’re upset I’m leaving you. Jealous girlfriend style.  This one is almost never happens, but it’s the first one that comes to mind for most employees!  Look, if I had that much power to screw over everyone who worked here, I wouldn’t be working here!

2. I’m not telling you because for once in this relationship, I finally have the power!  This is the real reason, for most people! You just sound like a complete freak if you actually verbalize it out loud!  I actually understand this one from a psychology position.  If you don’t feel you have control, then you get control, you’re not going to give that up easily!

3. You’ll judge me for the company I’m going to. Either way, you’re going to judged, so this is completely true!  Most organizations are like family. If you decide to leave the family, for that crackhead family down the block, I’m going to judge you!  Plan on it.

4. You’ll judge me for the position I’m going to take. See #3.  This one probably has less merit.  I was one of these people. I had in my mind a certain ‘title’ I needed to get to, so I moved around a bit in my early career, chasing titles. Then one day you wake up and realize it’s baloney. Just pay me.

5. It’s always been done that way in our culture, so let’s keep it going!  This is also a large part of what’s going on in these situations.  I took a new job. The people before me didn’t say where they were going, so I’m shouldn’t either!

My take is that you have to do you.  You don’t want to tell anyone, that’s fine, they’ll all know in about 14 days anyway. If that makes you feel all big and powerful for a few weeks, great! We should feel that way from time to time.

For myself, I have friends at every company I every worked for. Also, I wanted to maintain a professional relationship with the leaders of the organizations I’ve been with.  I told people where I was going.  We talked about it, and I tried to help them understand if it was just me, or if it was them.  Ultimately, how can we leave this point in our lives better than we found it.

My way isn’t the correct way, it’s just my way.  Everyone has to make this decision for themselves, but I’m still going to laugh at it when I hear “I’d rather not say”.

 

The Biggest HR Issue No One Is Talking About for 2015 #EWS2014

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Hey, gang I’m running a sponsored post by the great folks at Spherion regarding their 2014 Emerging Workforce Study which has some really great data, check it out. You can win a $100 American Express gift card by just commenting on this post with your favorite EWS Statistic, sharing this post on Facebook and/or Tweeting this post with the #EWS2014.  That’s easy, go do it! You know you need the extra scratch for the holidays!

I’ve been asked by about dozen people to give my HR and Talent predictions for 2015.  I haven’t done any yet, because there is really one, serious, one that came to mind.  The one prediction that is keeping me up at night, is RETENTION!  More specifically, how do we retain our employees as the options for their talent continue to increase.

Here are some alarming points from the Emerging Workforce Study:

    • 25 percent of all workers are likely to look for a new job in the next 12 months.
    • Companies report they have only put in minimal effort to retain their workers.
    • Companies that do not have retention programs in place have 61 percent more expected turnover in the next 12 months, compared to companies who have retention programs in place (average expected turnover 21 percent vs. 12 percent\

One of the main problems is that employers and employees wholeheartedly disagree on what drives retention. Employers focus more on intangible items, feeling that the management climate (89%), an employee’s relationship with his or her supervisor (85%) and the culture and work environment (81%) are most important when retaining employees.  Not surprisingly, employees focus more on ‘bread and butter’ issues, feeling that financial compensation (78%), benefits (76%) and growth and earnings potential (71%) are most important in retaining employees.

 The reality is Retention in HR use to be a ‘sexy’ topic to talk about and game plan.  The recession hit a decade ago, and retention was no longer an issue. It was virtually forgotten about for 10 years!  No one cared.  Employees were staying because there weren’t any jobs.  That is rapidly changing and we have an entire generation of leadership and HR that doesn’t even really understand how to retain their own talent.

Isn’t there an App for that?  Probably, but it doesn’t really work!

Retention is one of those crazy things that takes a lot of effort by a lot of people to make it work.  Great leadership. Check.  Great compensation and benefits. Check. Great work environment. Check.  Growth potential. Check.  Retention is all about ‘blocking and tackling’.  You have to do all the basic leadership and HR things well.  Let one go, and Bam! You have a retention problem.  You can cover up problems by doing one of these things really well, but it’s a short term solution.  You pay the best! Great, you bought yourself some time. You have horrible leaders? Great pay only works so long before people will leave!

Retaining your best workers will be one of the most talked about issues by the end of 2015.  By then the unemployment numbers will be low enough where bad companies can no longer get good talent, or the good talent they have will be leaving for better companies.  That’s the tipping point.  We are quickly getting there.  Are you ready?

 

Disclosure Language:

Spherion partnered with bloggers such as me for their Emerging Workforce Study program. As part of this program, I received compensation for my time. They did not tell me what to purchase or what to say about any idea mentioned in these posts. Spherion believes that consumers and bloggers are free to form their own opinions and share them in their own words. Spherion’s policies align with WOMMA Ethics Code, FTC guidelines and social media engagement recommendations. 

Do Your Employees Really Like Your Organization? #EWS2014

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Hey, gang I’m running a sponsored post by the great folks at Spherion regarding their 2014 Emerging Workforce Study which has some really great data, check it out.

I’m a company guy.

When I make the decision to go to work for an organization, I’m both feet in.  I’ve always been that way. I’m the dork who loves to get the company logo gear and I don’t just wear it to work on ‘casual’ Friday, I’ll wear it to my families holiday get-togethers!  To me, supporting the organization you work for is a non-negotiable. I want to work with people who want to work with the organization we work for, and if you don’t, get out!

Spherion’s 2014 Emerging Workforce Study found some really interesting statistics around this, that blew my mind!  Crazy as this will seem to you, not everyone thinks like me! Check this out:

    • Only 35% of workers would say something very positive in discussing their company with other people.

35%! If you would have asked me this question, without me first seeing the data, I would have said this was 75%.  I was way off.  This is a major problem for organizations!  65% of your employees basically believe they could not say something very positive about your organization.  Ouch! That hurts.

You want to see another major disconnect that is playing into this lack of engagement?

    • 64% of companies believe their younger workers lack the business and life experience required for leadership positions.
    • While companies believe younger workers lack experience, 61% of Gen Y workers agree they have greater opportunities available to them because of their age.

Organizations are finally really starting to feel the pain of their aging Baby Boomer workforce beginning to leave their positions.  This is that ‘oh crap’ moment when you realize you don’t have the proper succession in place for the future. To make this situation worse, your younger workers believe they’re ready to ‘drive’!  They want the keys to the executive washroom, but you know they’re not ready.

Put on top of all of this, about ten years of not developing your leadership competencies because of the recession, and you my friends have some major organizational issues you are about to face!

What can you do about this? Here are a few ideas:

1. Hire people who really, really want to work for you. Brand advocates will stick with you through thick and thin, even when you’re not at your best.

2. Teach your leaders to be ‘great’ at performance management.  Spend money and time on this.  There is great technology out there that can help as well.

3. Know who your true internal influencers are on your staff, and invest in them.

There is no easy way out of this, for any of us.  But, the awesome part of this mess, is that HR can have a great impact in making our organizations better.  Time to sharpen the saw and get to work HR Pros!

 

Disclosure Language:

Spherion partnered with bloggers such as me for their Emerging Workforce Study program. As part of this program, I received compensation for my time. They did not tell me what to purchase or what to say about any idea mentioned in these posts. Spherion believes that consumers and bloggers are free to form their own opinions and share them in their own words. Spherion’s policies align with WOMMA Ethics Code, FTC guidelines and social media engagement recommendations. 

T3 – BlackbookHR – Sense, RNA and Presto

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T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the space and I wanted to educate myself and share what I find.

So, I’ll start about saying I’m a proud member of Blackbook HR’s Advisory Board, along with some other great HR pros. But, even prior to that I was a fan of their products – my review of Sense. This review is highlighting two new products that Blackbook HR has launched – RNA and Presto.

First, let me say that I’m not the only one who is really liking what Blackbook is doing.  They were named one of the 2014 HR Tech Conference Awesome New Startups (don’t worry, I’ll be highlighting many of these others as well!).

RNA (Relationship Network Analysis) is one of Blackbook HR’s newest offerings.   When I saw the demo of this at HR Tech I was blown away.  It basically shows you your organization chart, but not by title, by influence!  It’s super cool, and the application of uses for retention, performance and succession are really limitless. One customer is using it to transition new leaders into the organization, so they know which players they need to connect with immediately, and how their organization is really getting work done!

Some of the other really cool things RNA can do if allow you to search your organization by skills. Not only self-reported skills, but all the employees in your organization can also rate each other on those skill levels.  So, you need someone for a new project that has project management skills?  What about the one person in your organization that their peers rate them highest in that skill!?  It does that.  Losing folks to turnover or retirement and need a pool of potential replacements (Succession), you can source that data here.

Also, think about any change management. Who are the most important employees to ensure are bought into the change before rolling it out?  That’s critical for success in any change, and RNA can give you these connections.  You can now go out and work with these individuals first, and let them help drive the change, positively, forward. Merger and acquisitions would be another way I could see this data being extremely important.

I will say, this is much more of an enterprise type of solution.  Most SMB’s probably don’t have enough data to really take advantage of this type of solution. But, if you are in the 2500+ employee range, this will blow your mind.  It’s fairly inexpensive, and the analytics you get from this data are crazy, it’s well worth a demo for sure!

RNA

 

Presto, is Blackbook’s other new product, and it’s totally free to use!  Basically, Presto is a survey App you can use within your organization, department and group.  It doesn’t even have to be used for business, but that’s what it was originally designed for.  Let’s say you just came out of an executive meeting and one of your senior leaders wanted to know how an announcement of some big new project was being ‘viewed’ by your employees.  You could within seconds put out a survey question to your organization, and watch in real-time the survey results come back to you.  Not only do you see, but everyone who participates can see the results.

I even joked you could send it out to your department to see what people wanted for lunch, and the entire group could see what everyone preferred!  It’s basically a real-time way to gather feedback in your organization. Totally free.  Completely simple to use.  I can think of a hundred ways I could use this, or coach my hiring managers to use this in an organization.  While this is a mobile app, the users can also log into a dashboard that gives you tabulated, colorful graphs, that are easily manipulated to share with your organization in which communication way you would like.

Yeah, I’m a fanboy of Blackbook HR.  The thing I like is the people running the company aren’t designing things thinking, ‘what will sell’.  They’re designing things thinking, ‘how do I solve this problem?’, then going, oh crap, how do we make money on this!  That gives them some of the best technology on the market, which you can actually buy or in Presto’s case use for free.

Next Tuesday I’ll be looking at recruitment marketing solution SmashFly!

5 Signs Your Employees Are Interviewing For Other Jobs

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A few weeks back Kris Dunn, Laurie Ruettimann and I did a series for SumTotal called HR Hangouts.  The concept was to get on a Google Hangout for twenty minutes and just talk about real HR things. Basically, watercooler conversations for the modern world.  Quick and easy.  Here’s the actual video (it’s about 20 minutes if you have the time):

We called this one the FOT Turnover Predictor, which was basically what things do your employees begin to do to start showing you they are getting ready to turnover?

We all had different ones, but here are some of my favorites:

1. Parking Lot Calls.  It doesn’t haven’t to be the parking lot, it can be a back stairwell, out a back door to the picnic table behind your building, etc.  Basically, when an employee feels the ‘need’ to start taking calls away from their normal work area, for privacy, something is going on!  Usually, that something, is another job.  As an HR Pro I always address it right away, because it’s obvious and everyone sees you in your car for an ‘hour’ talking during your lunch, when you usually sit at your desk and check Facebook.

2. Banana Republic Wardrobe Update. “Hey, look, Tim has Skinny Jeans!” Wait, isn’t Tim like 40!?  No, Tim isn’t going through a midlife crisis.  Tim is interviewing! Work clothes are like a uniform. No one really wants to spend a ton of money on a uniform, so you tend to wear work clothes way too long.  When you see your employees doing some major updates to their ‘uniform’ there’s a reason – newly divorced, having an affair, interviewing.

3. Crisp White Button Down, Dark dress slacks.  No one normally wears black or navy dress slacks and just a white freshly pressed white dress shirt to work.  Want to know why? It’s a jacket and tie away from being an interview suit! The only other time you see this is when someone will be attending a funeral that day.  So, finding out who is interviewing is usually pretty easy.

4. Professional LinkedIn Updated Headshot.  You know we all get emails when our connections do updates to your profile, right!?  Oh, look, Tim just updated his LinkedIn profile photo from the one of him at the tailgate to one of him with a jacket and tie that looks like it was taken in his dining room with a sheet hanging on the wall…

5. New More Professional Personal Email Address.  Hey, everyone, I just wanted to inform you I will now be using timsackett@gmail , instead of RecruitingGod@gmail – thanks!

 It’s funny how employees really think they are being covert about looking for a new job, when usually everyone in the office knows.  Our worlds are so interconnected now it becomes really difficult to try and go through a traditional job search, when you have a job, without anyone knowing you’re doing it.