Profiling Needy

Posted on by
7

Last week I wrote a post about how money can buy happiness – and decided to do a ‘Pay-It-Forward’ exercise with my team – this is from that original post:

“Tomorrow morning I’m handing each one of my employees a $100 bill and asking them to go out into the world at some point their day and give it away – randomly – or not randomly – to someone other than themselves.  $100 isn’t a giant amount for my staff – but I’m sure it will have a big meaning to someone else – I think some of the people on my team will feel good about helping someone out – about surprising them and making their day/week/month.   My hope is they’ll come back with a smile and a story.  My hope is they’ll feel a little better about their day.  My hope is they’ll feel happy.  My hope is – money can buy happiness.”

So, this went down – a stack of $100 bills and we all went off to find who we thought needed that $100 the most.  First, I want to share some learning from this activity:

  • I gave very few rules – one was that they had to ‘give’ the money away that day, by midnight – almost everyone wished they had more time.
  • Apparently when you go to give out money – you do a lot of stalking! You want to make sure the receiver deserves it so you follow them around for like 10 minutes which tells you all you need to know about a person!
  • When given the chance to help – it’s hard to find someone to help! In any random day you see all kinds of people to help – someone hands you cash and says ‘Go Help’ and they all disappear…or do they!?  It seems when you actually have the resources to help – you do more ‘Profiling’ and become much more selective about who is actually needy! I say this with all positive intent – my team wanted to help out the ‘most’ deserving person – and you find out it’s hard to tell degrees of deserving apart!
  • In this exercise many on my team set very high expectations for the event of giving – reality is you probably don’t change someone’s life with $100 – but you surprise a lot of people!
  • Some people on the receiving end – are very cynical! (We actually had people say: “So, what do I have to do for this”; “Do I have to fill out a survey”; “What church are you from”, etc.  Just take the damn money! I was trying to be nice!  Others are very gracious.
  • You can find out a ton about what is important to your team, by listening to how and what they wanted to help others!

The Stories:

We had plenty of hugs, some crying, some cheers and a whole bunch of smiles!   We had people help out animals, babies, old people, young people, poor people, families, teens, schools, bartenders, servers and entrepreneurs.  I had one team member who wanted to share our experience and asked the person he gave his $100 to keep $25 and pass the rest on with the same instructions – 4 total people getting a nice smile in their day.  I had many team members stalk local grocery stores wanting to help others pay for their groceries – to make their week a little easier  – these stories were the funniest hearing how they stalked the aisles and ‘profiled’ the neediness of the individuals.   We heard from teammates who seemed to have a hard time giving the money away at every turn – some people, it would seem, are to proud to accept a simple gift of help (not something you see everyday in today’s world).

One big learning my team took away from this was that quite possibly – it would have been more rewarding if it was their own personal money – and not the companies money (I said I be willing to take it out of their check! 😉 ) But many decided the experience was so rewarding they wanted to do it on their own – and share the experience with their families – the Pay It Forward principle at it’s best.

I think I learned the most – about myself.  In the end I gave my money to a young Latino who had just started up his own business.  It’s tough to start a business in any climate – to be a young minority in Michigan, it might be even harder.  He captured my heart – his will, his enthusiasm, his naive confidence that it could only be successful!  I went looking to help someone who couldn’t help themselves and found myself supporting someone who decided, against all odds, to help himself.  I was drawn to support that.  I’m not sure what that says about me – but the experience made me ‘happy’ and made me feel a connection to my community that I didn’t feel before.  I’ll do this again.  Like my teammates at work – I’ll use my own money – I’ll involve my kids – I’ll try to hear more stories.

The money invested in this was the best investment in my company that I’ve made in a very long time.  Please steal this idea – it doesn’t have to be $100 bills – it can be $5, $10, whatever – you’ll be better for it!

 

 

Your Greed Stops You From Having a 4 Day Work Week

Posted on by
3

“ Back in 1930, renowned economist John Maynard Keynes predicted technological advancements would mean we would all eventually work just 15 hours a week. That same year, evolutionary biologist Julian Huxley predicted the two-day work week. Both men warned that someday, we would have so much leisure time, we would be bored out of our minds.”

Can you imagine that? 15 hours per week! Bored out of your mind!

What the hell happened?!

According to a recent article in CNN/Money – we all got really greedy!

“These great thinkers were right about one thing. Technological progress has made workers more productive than ever before.

Yet rather than cutting the work week gradually over time (like the Europeans did), productivity gains have fueled a consumerism boom in the United States. So instead of taking time off, Americans are just buying much more stuff.

Benjamin Hunnicutt, a historian at the University of Iowa, calls the shorter workweek the “forgotten American dream.”

In most cases, fewer hours mean workers might have to take a pay cut, and would not be able to buy as much. But in exchange, they’ll get more free time, save on child care costs and likely be healthier and happier in general.

For example, Dutch workers are on par with American workers in terms of productivity per hour. They pay higher taxes and earn less than Americans. But on average, they work roughly 11 weeks less than their American counterparts each year, have access to government-funded health care, pay little or nothing for a college education, and have far more leisure time than the American.

When UNICEF recently ranked 21 industrialized nations by well-being for children, Netherlands was on top and the United States was near the bottom, in 20th place.Guess who also ranked happier with life overall? The Dutch worker.But Americans still labor on.

“The idea that we can grow our economies forever and ensure everyone a full-time job is a myth,” Hunnicutt said. “We have to deliberately choose to work less and therefore buy less.”

So, are you willing to go with less, so you can work less?  I think most people would say – “No.”  I see it far to often, especially in the boom or bust economy of Michigan’s Auto Industry, when times are great and overtime is being worked by all – you see the new cars, the summer cottages being bought, etc.  People work more, to accumulate more, with the thinking at some point they’ll be able to stop and enjoy it all.  Then one day you look up and realize, you have to keep working to keep all that you’ve accumulated.  Consumerism is a bitch!

I wonder what life would be like if I had less.  A number of years ago my family relocated and we were between houses and staying in corporate apartment – all we had was our cars and some clothes.  My wife and I look back at how easy of a life that was!  No yard to mow, no house to constantly take care of, no keeping up with the Jones.  We took the kids to parks, we did more as a family, we were never happier, and we had less.  There’s something to say for less…

 

 

Fast: As Defined By Various Hiring Managers

Posted on by
Reply

I’ve been in Recruiting now for 20 years!  Can you believe it?!  That I started recruiting at 10 years old…

The other day I was thinking about how the word ‘Fast’ takes on many different definitions when you talk to various hiring managers, or in my case, various hiring managers at various companies.  When most people think of the word ‘Fast’ in the world, I assume they are thinking about timing – quick timing, short timing, etc.  In the recruiting world when a hiring manager tells you – “We need to fill this position ‘Fast’!”  99.9% of recruiters will feel that means if I find the a good candidate – that manager will move right away to interview, offer and fill the position.  Not so ‘fast’ my friends!

When I hear ‘fast’ come out of a hiring managers mouth I get excited! Finally! A hiring manager who wants to move – a go-getter – a doer – I’m closing this puppy by the end of the week!  In my mind I start to calculate how ‘fast’ we can actually fill this position.  It’s Monday – I can find a candidate by Tuesday, Interview on Wednesday, offer on Thursday – it’s not out of the realm of possibility that the candidate can start on Monday! That’s like hitting for the cycle in Recruiting!  A one week recruiting process – now that’s ‘fast’!

Here’s how Webster defines ‘Fast’:

1 –

a : firmly fixed <roots fast in the ground>

b : tightly shut <the drawers were fast>

c : adhering firmly

d : not easily freed : stuck <a ball fast in the mouth of the cannon>

e : stable <movable items were made fast to the deck>

2 –
a: firmly loyal <became fast friends>

 

It’s not until you get down to the third definition in Webster’s that you being hearing words like: quick and rapid!  Now, as a Recruiter, ‘Fast’, in terms of a hiring manager makes complete sense!  Firmly fixed! Tight! Adhering Firm!  Not easily freed… 20 Years is how long I’ve been recruiting and thinking that ‘fast’ actually meant ‘quick’ and ‘rapid’ when filling positions.  Now, I just feel stupid!  This whole time I thought hiring managers wanted me to fill their positions quickly.  So many days being frustrated when the hiring managers were slow to move on candidates, when I thought they were going to move ‘fast’ – now – only to find out they were moving ‘fast’ – hiring manager ‘fast’…

 

I’m sure HR never would define ‘fast’ like a hiring manager…

 

 

16 Stupid Moves That Get You Fired

Posted on by
11

TheLaw.TV had an article recently of the 8 Stupid Moves that Get You Fired.  Two things about this came to mind: 1. What the hell is TheLaw.TV (is it a TV show on the internet?; if so why the article? Why .TV?  NBS, ABC, CBS, FOX, etc. don’t end in .TV); and 2. I’m pretty sure there’s  more than 8 Stupid Moves to get fired!

Here are the 8 Stupid Moves from TheLaw.TV:

1. Being late too often.

2. Stealing from the company. (I’m sure they don’t mean like office supplies – they mean like Stealing-Stealing…)

3. Too man sick days.  (Yep – you get sick days – but companies don’t like when you use them, we just tell you, you should use them – it’s Jedi-mind-tricks, but HRish)

4. Falsifying time card. (My personal favorite is having a ‘friend’ clock out for you later in the day, when you left early. I get to fire both of you!)

5.  That’s not on my Job Description. (I don’t think this one was real but someone at TheLaw.TV needed some more – I know this is fake because the only thing SHRM has truly taught HR Pros in the last 50 years is that one line on the bottom of every Job Description – I don’t even need to write – You know it! “Other duties…”

6. Drinking on the Job. (before noon.)

7.  Sexual Misconduct. 37.8% of people met their spouse at work according to an eHarmony totally legit survey.  In that same survey, but unpublished, were how many people found their ‘next’ spouse at work- at a slightly higher rate of 92.8%)

8.  Surfing Porn. (Nothing says ‘Fire Me’ like boobs at work. On a totally different but same note – I’ve never had to fire a woman for surfing porn at work – that might be a separate post if I could find a HR Pro willing to share a female porn firing story!)

Solid list – but remember the title was ‘Stupid’ – I think they missed a few – here’s the missed ones:

9. Cooking fish in the break room microwave.  (That’s like terrorist bad! You know who you are!)

10. Smoking Pot in Your Car at Lunch When I can see you from my office window. (“Hi (me waving) – I can see you!”)

11.  Wearing white socks with black or brown dress shoes.  (I haven’t fired anyone for this, but I’ve come close.)

12.  Fighting with the boss over some stupid idea you won’t let go of. (But really, we should change up everything we do and become a charity because 50 years of running a profitable company is enough)

13. Taking credit for crap you didn’t do, but people who report to you did. (I would actually go with hanging over firing on this one.)

14.  Asking for a salary increase after you just got a your butt handed to you in your performance review. (Gutsy, but stupid.)

15.  Listening to really weird Pandora mixes at the office in attempt to look cool. (I have to admit I did this back in the day – last year – but it was rap because I wanted to look black, not cool.)

16. Being ‘way’ into anything in an over-the-top way. (Think transmeta-physical yogo ultra-marathoner – I only eat dirt and I’m obsessed with Pokemon. Come on – you’re fired.)

Ok – give me your Stupid Move that will definitely get someone fired!  Hit me in the comments.

Would You Tell On Your Boss?

Posted on by
Reply

Classic HR Line by –  HR Pro:

“You know who tells on their boss?”

Employee:

“Who?”

HR Pro:

“Soon to be fired employees.”

If you don’t think this to be true, you either haven’t been in HR long enough or you haven’t been in a position to have to nark on your boss!   Why does this happen?  I’ll let this recent article from Business Week about the Tiffany’s VP caught stealing over $1M in jewelry explain:

“Chris E. McGoey, a Los Angeles-based security advisor, believes that other employees at Tiffany’s may have had suspicions long before the investigation, but were afraid to speak up. “I guarantee you that a company like Tiffany’s has checks and balances,” he says. “But it didn’t apply to [Lederhaas-Okun.] People reported to her, and they had to relinquish their inventory to her, based on her say-so.” Even if they had concerns about why the jewelry she was checking out wasn’t being returned, he says, they might’ve been reluctant to raise any red flags. “Nobody wants to rat out their boss,” he says.”

But why doesn’t anyone want to ‘rat’ out their boss!?

It’s simple – ratting out your boss puts you in a lose-lose situation.  While the ‘corporation’ will be thankful you did this, the leadership team will be wary of you from now on out.  Not that they are doing something wrong, but you get labeled as the type of person who would be willing to tell if something did happen.  People automatically go to unethical/unsavory types of behaviors – which is the wrong thing to do.  When someone is willing to tell on someone else – leadership will then believe they are the type of personality that can’t stop from telling even simple misgivings.  Senior VP forgets to approve an Ad plan, misses deadline – causes everyone to scramble around and costs the company a few thousand dollars to get it right.  This Sr. VP would not want this to go public, it’s embarrassing, but forgivable corporate mistake.  This Sr. VP would look at our ‘rat’ as someone who would probably ‘tell’ on her, thus she would probably not want this person on her team.

Sorry folks, that’s reality in corporate America!  This is common amongst whistle-blower employees – company commends them publicly, and privately tries to find ways to get rid of them.  I’ll admit this happens more at a professional white-collar level than blue-collar.  “Professional’ employees might feel more to lose, thus less willing to come forward if something is going on.  Also, if it’s found out that something wasn’t going on – kiss your career goodbye!  Lose-lose.

So, how do you get your employees to rat on a their boss?  Don’t make them rat.  Several times in my career I’ve had employees come to me, reluctantly, when something was going on.  I gave them options on how to share the information, and still save their reputation as a ‘corporate’ person.  I usually ended up finding a way that made it plausible that either myself or another executive found the same information, thus taking this person out of the cross-hairs.  Not perfect, but it allows your employees to not have to carry the burden of being a whistle-blower.

Actually, Money Does Buy Happiness!

Posted on by
3

I think most people feel ‘charity’, in almost any form, makes people feel good.  You do something good for someone else, and it seems like whatever it was you did, makes you feel doubly good!  Harvard Business Review recently had a good article on how giving, especially money, can bring you happiness:

“Buffet recently penned an op-ed titled “My Philanthropic Pledge” — but rather than offer financial advice about giving, he suggested we give as a way to enhance our emotional wellbeing. Of his decision to donate 99% of his wealth to charity, Buffett said that he “couldn’t be happier.”

But do we need to give away billions like Buffet in order to experience that warm glow? Luckily for us ordinary folks, even more modest forms of generosity can make us happy. In a series of experiments, we’ve found that asking people to spend money on others — from giving to charity to buying gifts for friends and family — reliably makes them happier than spending that same money on themselves.

And our research shows that even in very poor countries like India and Uganda — where many people are struggling to meet their basic needs — individuals who reflected on giving to others were happier than those who reflected on spending on themselves. What’s more, spending even a few dollars on someone else can trigger a boost in happiness. In one study, we found that asking people to spend as little as $5 on someone else over the course of a day made them happier at the end of that day than people who spent the $5 on themselves.”

Who says money can’t buy happiness!  Just not in the way we traditionally think.  It’s not about the bigger house, or the nicer car, or the best wine – all those things will make you more comfortable in your life – but they aren’t guaranteed to bring you more happiness.  I’m also not naive to think that everyone would be happy giving away that which they worked hard for – for some that would be a nightmare – not a blessing.  That’s alright – that’s inclusion at its finest – we all have things that will make us happy.  I do think for the majority of our employees – donating time, money, skills, etc., helps them feel good about themselves – which makes it a little easier to feel happy about their place in the world.

Tomorrow morning I’m handing each one of my employees a $100 bill and asking them to go out into the world at some point their day and give it away – randomly – or not randomly – to someone other than themselves.  $100 isn’t a giant amount for my staff – but I’m sure it will have a big meaning to someone else – I think some of the people on my team will feel good about helping someone out – about surprising them and making their day/week/month.   My hope is they’ll come back with a smile and a story.  My hope is they’ll feel a little better about their day.  My hope is they’ll feel happy.  My hope is – money can buy happiness.

 

So, you think ‘your’ job sucks…

Posted on by
5

You probably saw this bouncing around the social channels last week because it talked about ‘Brazilian Waxing’ and ‘Getting Fired’ (and if you come to this blog you either are in HR/Recruiting, or you’re my wife or Mom) – two things that when put together grab the attention of HR pros!  Here’s the background story from Huffington Post:

 

“A Western Pennsylvania woman has sued the Pittsburgh waxing salon that employed her, claiming she was fired after refusing a Brazilian wax treatment as part of her training.

In the lawsuit filed in federal court last week, Jennifer Finley, 35, says a corporate trainer from her waxing chain, the European Wax Center, told her and her colleagues in October that they would have to perform the bikini wax treatment on one another. After declining, Finley says she was immediately terminated.”

This is where we all get to snicker and play the HR Game of “What Would You Do!?”

Here’s what I would have done:

I would have fired her.

What!?

She was hired to give Brazilian Waxes, of which, she wasn’t trained to do and as part of her training she had to learn how to give a Brazilian Wax. Did I mention she accepted a job to give Brazilian Waxes?  So, I’m know expert in the training of Brazilian Waxes, but I have had to do training, so my guess is the best way to train is to do it on non-customers.  You see ‘paying’ customers tend not to want the trainees when it comes to stuff like haircuts, spray tanning, eyebrows, plastic surgery, root canals, Brazilian Waxes, etc.   They’re paying for a ‘trained’ professional.  When the server comes to the table when you’re at Applebees and she has a ‘trainee’ with her – you’re alright with that – I mean will Mandy really screw up my Strawberry Lemonade?!  Probably not.  When Jennifer comes at me with bowl of hot wax and has on the ‘trainee’ name tag – we’ve got problems!

The main problem was the fact this women had to perform her training wax on a coworker.  Uncomfortable, right?  But you took a job to do Brazilian Waxes – did you really think you were going to make it out of training without seeing some…well you get the picture!  The last I checked people in America still have a choice of which job they take.  While certain people might have more limited choices than others – you still have choices.  I struggle to have sympathy for individuals who choose a profession, then complain that they don’t want to ‘do’ the job.  You chose a job that removes the hair off – again – this is a family show, you know where this is going!

I’m fairly certain I wouldn’t want to be a Brazilian Wax technician/or what ever that title might be.  But I am 100% certain that if I chose to be in the Brazilian Wax field of study that at some point before they let me around the Happy Meals (don’t let your mind go south – this was a line from Chris Rock about working at McDonalds!)  – I need some practice – some training – some live interaction of what you’ll be asking me to do.

What would you have done?

*******Updated 7-8-13 at 11:00am EST****************

Ok, apparently I’m twisting this a bit – the lady in question didn’t want to have a coworker perform a waxing on her.  So, not quite apples-to-apples.  Some will say – ‘I can be a tattoo artist and not want to get a tattoo’ or like Greg mentions in the comments – ‘brain surgeons don’t perform surgeries on each other’ – both correct statements – but both are not really the same thing, as in both other examples there are proper training and techniques you can do without having to do this on coworkers.  Not quite sure how you would ‘train’ on waxing without getting some wax on yourself…nor do I really want to know!

The question still remains – how would you have handled this?

 

I Love Hiring People Who’ve Been Fired

Posted on by
15

Their are few truisms I know in HR.

1. As soon as you think you’ll never be surprised again by something dumb done by an employee – you’ll be surprised.

2. You’ll be asked every year in HR to reduce your budget.

3. Employees will always believe HR knows more than HR really does know.

4. HR vendors always say they’re giving you their ‘lowest’ price, until you say ‘no’, then a magical new lower price will come up.

5. . Many employees who get fired were at one time really good employees.

The last one is one I really love!  It is a simple fact of life that most people will at some point in their life be fired from a job.   Might be their fault, or not, either way it’s not uncommon.  Here’s what happens to most people when they get fired – it’s like the 5 stages of grieving : You’re shocked – even when you know it’s coming; you’re pissed – how could you do this to ‘me’; you’re sad – what am I going to do; you’re anxious – I’ve got to get something, now!; and you’re determined – I’ll show you.   It doesn’t happen in this exact path for every person – but for many the flow is about the same.

What you find is that someone who has been fired from a job comes with this cool little chip on their shoulder when you hire them.  It’s this deep down fire to show you and everyone else they know – that the person who was fired, isn’t who they truly are – they are more than that person.  This motivation is great!  It’s a completely different motivation than you get when you hire an employee who is currently employed and doesn’t really need your job.  I want people with some ‘want’ in them – some hunger – maybe a little pissed off with a chip on their shoulder! This edge, and memory of being fired, can carry people to great performance for years!

In our organizations we fire so many people who use to be great, and for a number or reasons you now believe they are crap.  And for you, they truly might be performing like crap – but for me they might be willing to be great again!  We had a saying when I was in HR at Applebee’s, while doing calibration of our teams – “if you talk about someone for more than 10 minutes they turn into a piece of crap”.  Doesn’t matter who – our best to our worst employee – the longer you talk about them, the worse you start to view them.  This happens because it’s in our nature to focus on their opportunities, not their strengths – so the longer you talk the more you talk about what they can’t do, not what they can do.

So, there you have it – send me your crap employees – I’ll love them!

 

 

The Laziest Referral Request Ever!

Posted on by
2

This is an actual email message I received last week:

 

Good afternoon,

 

I am going through updating our resume database and it looks like we have an old one on file for you. If you are currently seeking new restaurant management opportunities or know of someone that is, please email me your most recent resume, explaining any gaps of employment (if any).

 

If your referral is placed through us, we will send you $100.

 

Thank you,

Kim Cox

Recruiting Facilitator

“Industry Experience. People Results.”

Premier Solutions

5623 N. Western

Oklahoma City, OK  73118

(405) 948-4050 Ext. 401

(877) 948-4001 Ext 401

Fax (405) 948-1290

kcox@psokc.com

www.premiersolutionsinc.net

 

Let’s break this down for Kim and maybe we can give her some pointers on the next communication she sends out:

 

1. “Good Afternoon”  – I actually received this email at 11:56am – so it was close to afternoon – I would have hoped for maybe a little more personal context – “Good Afternoon Tim!”

 

2. ” I’m updating my database” – good for you! I can’t remember ever sending my resume to someone in Oklahoma or being a restaurant manager, but apparently I’m in the database. Might I suggest a bigger call to action.  “We have a client who has interest in your background! Contact me regarding this opportunity!”

 

3.  “If I’m seeking a restaurant manager opportunity or know someone who is” – I’m not, I don’t – does that mean I don’t have to contact you back!?  Or does it mean I should send you a referral and my resume – I’m a little confused.

 

4.  “Email me your most recent resume and explain any gaps” – Well, we hardly know each other, but alright, I guess…

 

5. “If…We’ll send you a $100” – So, let me get this straight – I send you a referral, you hire them and Bam! I send me $100!  Wow – will it be cash or check?

 

I wanted to share this message in its entirety just in case someone might know of a restaurant manager and need an extra $100!

 

To Kim’s credit, her signature line and contact information is great!  Sure it lacks any social context of Twitter or LinkedIn, but 4 colors and 3 fonts – someone put some time into that!

 

People – it really just isn’t that hard to do recruiting – but we make it look like we are trying to launch the space shuttle sometimes.  Come on, at least put in a little effort!