Category Archives: Brilliant Mind

5 Things HR Can Learn from Airports

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I know many of you will be getting on an airplane over the next few weeks to fly and see friends and family over the holidays.  Some of you fly all the time, so this will be something you experience often.  Many of you rarely fly, so you get really frustrated because you feel it should work better.  We work in HR everyday.  We get use to the stuff that doesn’t work, but we shouldn’t.  We should be like infrequent fliers, everything that is wrong should bother us greatly.

1. The airport never appears to have anyone who wants to take responsibility for anything.  Every airline is on their own. The security folks only handle their ‘area’ of concern. Food vendors only do their thing.  Does it sound familiar?  It’s your department and/or organization.  Some needs to take charge of stuff no one else wants to take charge of.  HR can fit that role perfectly.  Too many times in our organizations we/HR sees things that need someone to take responsibility. We need to be that person.

2.  The one thing about 90% of air travelers need to do after landing is go to the bathroom and charge something (phone, computer, tablet, etc.).  Airports figured out bathrooms, I’ve never had to wait to use the restroom in an airport.  I almost always have to wait to use an electrical outlet!  Should be an easy fix – go buy 100 power strips and increase the amount of charging points by 5 times.  But no one does this.  HR has this issue. We see things that can be fixed, by doing something simple, instead we don’t fix it, because we want to fix it permanently.  Believing is we fix it ‘temporarily’ we’ll never fix it the right way.  Do the temp fix first.  Tell everyone it’s a temp fix. Then work towards a permanent solution.

3. Airports use to treat everyone the same.  Everyone had to check in at the counter. Everyone had to wait in the same security line.  Airports figured out this doesn’t work for those they need most, frequent fliers.  Now, those who fly often, get treated differently.  They can by pass the TSA line through special pre-check lines.  They check in before they even get to the airport (most people can do this, but frequent fliers learn the tricks!). They have special clubs to sit in and get away from the rest of us.  HR needs to treat employees differently.  The only employees/people who want to be ‘treated’ the same, are those who are low performers.

4. Planes won’t crash is you have a little fun. For years Southwest was the fun airline.  They showed you could still fly planes and and have a little fun.  Others are beginning to follow in that same path.  HR is not known for being ‘fun’. In fact, we are probably known for not having fun.  We like to tell ourselves this comes with the territory of having to fire people. “Tim, this is serious business, there is no room for fun in HR.”   You can have fun in HR.  You need to have fun in HR.  Our organizations need proper role models of how to have fun.  People will still have to be fired, might as well have some fun along the way.

5.  It only costs a little more to go first class.  Actually it costs a ton more, but have you ever really seen an empty first class?  And, no, it’s not all frequent fliers filling those seats.  Some people are willing to pay more for a better flight experience.  You might not be willing, but some are.  Your employees are the same way about a lot of things.  Don’t think you know what is best for them, because it’s best for you.  They might want something totally different.  Well, we (in HR) like having half day Fridays in the summer, so we are willing to work 9 hour days Monday through Friday to get those. Everyone will want this.  Unless your the department that can’t take a half day on Friday because your clients need y0u there at 4pm on Fridays.

Here’s a tip to get you through your holiday travel, if you get stuck in an airport.  You aren’t forced to stay at the airport.  If you have an extremely long layover, grab a taxi and go someplace nice to eat, or even a movie.  It beats waiting 4 or 5 hours fighting over who gets the outlet next.

Meanwhile in tedious reality…

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Much of what we do in HR and Recruiting is tedious, never ending work.  Same stuff, same day, same month, year after year.  Welcome to the show, kid.

It doesn’t make the occupation tedious.

Sometimes I think we feel this need that we have to be doing something exciting all the time.  To feel this need to be challenged.  To change the world.  Unfortunately, that isn’t reality of any job.  Everyone has some level of monotony in their daily jobs.  Brain surgeons and Rocket scientists have monotony. It might not seem like it to you, but to them it’s the same old thing, day in, and day out.

I hear this a lot from people when we are talking shop about recruiting.  How do you do it each day, just doing the same thing? And this, coming from a Compensation Pro or a Benefit Analyst!

The very cool, non-tedious part of being in recruiting is that each and every day, people surprise you.  Sometimes in some really negative ways, but also many times in some very positive ways.  I’m always shocked at how people are willing to help me, by just asking.  First time contacts, don’t know me from Adam, willing to go out of their way.  What does that say about the human condition?  I think it says deep down, if given the free choice, we would rather help someone else, than to not help them.  Most people don’t think about that, when they think about recruiting.

Every day, while you’re ‘doing’ the same thing in Recruiting and in HR, people become our non-tedious reality.  I’ve heard for decades people say: “You’re good with people, you should go into HR!” Or have that be the reason why they did go into HR in the first place. But I think it’s more than being a  ‘good people person’.  It’s having a desire to delve into the human condition!  In HR we get involved into the motivations of why employees do this or that.  In recruiting we get involved into the motivations of why a person might want to leave their current job, etc.  In a way, so many people in these roles become a strange kind of untrained therapists.

Maybe that’s the key to dealing with our tedious reality.  We’ve become workplace psychotherapist for those we connect with on a daily basis.  I don’t even know what that says about us?

Oh well, back to life.

 

HR has “You” Problems

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Did you know 67% of second marriages fail?

That seems high to me.  You would think conventional wisdom would teach us that those folks failing the first time what they did wrong, and what they need to differently the second time to make marriage successful.  But it doesn’t work that way.  By the way, 73% of third marriages fail.  We get worse, not better!

Why?

It’s because of you.  You suck at marriage.  Stop getting married.  Now, no one really wants to believe this, which is probably the foundational problem to begin with, but the one common denominator in every failed second and third marriage, is you.   You are the problem.  For whatever reason that might be, you’re just bad a picking a spouse that you are compatible with, and the more times you do it, the worse you’re going to get.  Buy a dog, there great companions.

HR has ‘You’ Problems.

We tend to want to think it’s everyone else.  It’s not us!  We get it.  It’s those damn idiots over in sales, they’re morons!  Stupid operations never does anything right!

Yeah, it’s them, not us.

We have ‘you’ problems because we refuse to believe that maybe, just maybe, we are the ones who don’t get it.  Maybe it’s us, that needs to change.  Maybe, all this time, the reason we haven’t gotten that seat at the table, no respect, lacked influence, had nothing to do with everyone else, it had to do with us…

No way, can’t be.  We get it. Right?

External Hires Are Sexier

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It was announced last night that the University of Southern California (USC) will hire the University of Washington’s head coach, and former USC assistant, Steve Sarkisian.  It was been an up-and-down season for USC who fired their head coach, Lane Kiffin, halfway through the season after starting 3 -2.  Kiffin was replaced by current assistant coach Ed Orgeron, who then took the team and went 6-2 the rest of the season after taking over for Kiffin.  The players wanted Orgeron to get the head coaching job.  USC’s athletic director decided to go outside the program to find his next head coach, despite Orgeron’s success.

I know, I know, you thought you were coming to read about HR stuff – well you are – kind of!

Doesn’t this sound familiar to you?  Not the coaching and football stuff, but how the decision was made to hire?

Here you have someone internally who has been loyal and successful, and instead of giving that person the promotion, the organization decides that an external person, who really hasn’t proven anything (in this case Sarkisian has been marginally successful at the University of Washington).  This just doesn’t happen with football coaches at big universities, this happens at every level of organizations all over the world!

The fact of the matter is, external hires are sexier!

It’s a weird organization dynamic that takes place.  Internal people become idiots, external people are genius.  Why do you think your organization pays big bucks to bring in consultants to basically tell you to do things you already knew you needed to do, and have been trying to get your organization to do?  It’s because you’ve hit ‘idiot’ status in your organization – which means, you’ve been there over a year, and are no longer considered and external genius!

I see it constantly when I go and consult in the Talent Acquisition field.  I’ll go and talk with the rank and file workers who are doing the work each and every day.  I’ll then go and talk to the executives.  The rank and file know what needs to be done, the executives don’t thing their people have a clue, and the big miss is usually the executive who is unwilling to give his or her team the resources needed to make the change.  That is until I tell them that is what is needed, then all of sudden ‘my’ ideas, the same ideas the team already knew needed to be done, are ‘genius’!

How do you combat this phenomenon?  You have two routes:

1. Quit every 12 months and move to a new company to regain your sexy status.

or

2. Don’t make your ideas your own.  We get caught up in wanting ‘our’ ideas to be what we do.  If you know you’ve reached ‘idiot’ status in your organization, this will work against you, because your ideas will be considered worthless.  Show your executives who else in the industry have tried this and how it went.  Give examples of companies outside your industry having success with it.  Best of all, show how your competition has had success with something.  Make you idea, someone else’s idea, someone more sexier than you!

Remember, you’re not alone in feeling this way.  It’s very common for organizations to believe external hires, thus their ideas and beliefs, are much sexier than you.  It doesn’t mean you need to give into this belief, you just need to show you can be more savvy about how you move things through your organization.  Also, be positive about using the influence a new sexy hire has.  They have this brief window of being a genius, find out ways to work with them to use this fading power!  Soon they’ll be an idiot like you.

 

Candidate Experience Isn’t a Real Product

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I love watching really good comics.  Sarah Silverman has a new special on HBO called “We Are Miracles” it’s brilliantly funny in the way where she makes her self laugh at some of the things she is saying.  I love that.  I find it funnier when the comic finds themselves funny, not fake funny, but naturally tickled at what they are thinking and saying out loud.  There is one part in the special where she talks about a product that is being marketed to women for a certain kind of odor, in areas we don’t talk about on family blogs like this.  She describes how these odor fighting products, marketed directly at women, going after their worst fears, aren’t really products.  We think they are because we see the commercials and someone holding a can in their hands and talking on TV, I mean it has to be real, it’s on TV!

But they aren’t.  There is no real need for this product. Women can use soap and water, like they use on the rest of their body.  As Sarah says, if you do that, your normal washing, and you still sense an odor, you don’t need a ‘perfume’ spray, you need a doctor!

This is exactly how I feel about Candidate Experience.  It’s not a real product.

We think it is because we have really smart folks telling us it is.  These same folks make their living off of consulting to companies who have unrealized fears of a candidate having a bad experience and then those candidates no longer wanting to use or buy their products and services.  This is made up.  This is private parts deodorant.

Here is what Candidate Experience is built upon:

1. At some point an executive had their sister’s kid, a niece or nephew of the executive, apply for a job with the company online.  Your system/process did what is was suppose to do, it weeded out this crappy candidate, sent them the “Dear John” letter, and that was it.  But it wasn’t!

2. Executive hears from her sister that her daughter Mary, a brilliant child, was not selected and not even given an interview, in fact there was no human interaction at all!

3. Executive has to save face with family.  Comes down hard on Talent Acquisition leader about how can we treat our candidates like this!

This is how Candidate Experience was born.  A niece not getting hired.

The executive not wanting to make this ‘about herself’ comes up with other reasons, and all the sheep follow along.  “We need to treat all candidates like we treat our customers!  We need to make candidates advocates of our products and services.  We need to treat candidates this better than we treat each other because it’s a competitive advantage for talent.”  And we begin to buy into the rhetoric.  We begin to believe that we have an odor, that what we’ve been doing is bad.  Our worst fears, that a candidate who feels they have a bad experience will stop using our products, is so overplayed it’s actually funny when you stop and actually think about it!  You will have candidates who feel they are great, you won’t, they’ll get upset and not like your company.  That is life in Talent Acquisition.  A minute percentage will think this way, and there is nothing you’ll ever be able to do about it!

The reality is, for the vast majority of Talent Acquisition Leaders, what we’ve been doing is just fine.  We treat our candidates like normal humans, we communicate with them if we feel they fit or not, and the process works.  Sure, some of us, have some bad processes, or parts of processes that need to be fixed.  But we don’t have an odor problem.  The biggest lie that is perpetuated in the Human Resource Industry is that Candidate Experience is important.  The reality is candidates have extremely low expectations when it comes to applying for a job.  All they really want and need is to know that you saw their application and/or resume, and do you feel they would be a fit or not.  That’s it!  Treat them like normal humans.  Give them enough respect to communicate with them the next step: 1. Thank you, but no thanks we have some better fitting candidates, try again next time; 2. We’re interested, here is step #2.

It’s not hard.  You don’t need to spend time and money on this.  You don’t have a real problem. I know you think you do, so many people are telling you so, so it must be real.  But it’s not, it’s private parts deodorant!

 

 

Snapchat Video Resumes

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I hear the all the kids love Snapchat!  Okay, I’ve been hearing this for over a year now, but never really found any reason to write about the product.  I even downloaded the App and tried it out.  I still don’t seem to have a need.  I’m an adult.  Unless I’m doing something I shouldn’t, there is no need for me to have a message that self destructs in 1 to 10 seconds.  I guess it might be something to give your managers who love to say inappropriate things to their staff, but then you’re encouraging them to say and do inappropriate things!

Even though I don’t get it, doesn’t mean it’s not a great idea.  It just means I’m old.  I mean the dude who stole the idea developed the idea just turned down a $3 Billion offer to be bought!  I’m sure the kids will keep using it, that was probably a good call.  Kids never give up on an App, and move on to something else every 27 seconds…

The way blogging works is you have to beat the millions of other bloggers to market with your idea.  They then steal your idea and write it up as if it was their own brilliant idea.  So, I’m hear to share with you the next great HR/Talent Acquisition idea for the last 30 days of 2013!  Snapchat Video Resumes!  Please don’t tell HireVue or WePow, they have more money than me and will have no problem implementing this into their existing product offerings!   I checked and Snapchat is the only technology partner HireVue hasn’t signed a partnering agreement with!

Here how it works:

1. You’ve got 10 seconds, so you have to be able to articulate your entire worth to a company in 10 seconds.   For many of you this is about 7 seconds too long.

2. Push the circle on the bottom of the screen.

3. Look into camera and start talking or do whatever it is you’re going to do to show how great of employee you will be.

4. Select who you want to send it to.

5. Send.

6. Wait for Job Offers to coming flying in!

Before you laugh and say this is impossible, you know I found a company that is already doing it.  File this under “Recruiting Professional with Shortest Career Ever“:

Likeable Media, a social media marketing agency in New York, is also finding value in the photo sharing app — as a recruiting tool.

When applicants apply to the company — which hundreds do each month, says Brian Murray, Likeable’s director of talent and culture — Likeable’s automatic resume processor sends an email alerting the applicant his or her materials have been received. It also offers a chance to follow up with Murray in email, over Twitter, or as of four weeks ago, via Snapchat.

“When you’re applying for jobs a lot of the time, you feel like you’re sending something into the black hole of resumes,” he says.

“We’re always looking for ways to give applicants a way to be creative outside of the resume.”

For the past month, applicants have been sending Murray Snapchat messages showing off their creative sides. Likeable has received more than a dozen messages from prospective employees, and roughly a third of them have been brought in for interviews.

Brian Murray, call on line one, it’s SHRM, they are sending out a kill squad.  Let’s just say if your screening process of candidates has a Snapchat element to it, you should be shot!

Pity Hires

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Some of the best business interactions I have each week are on the back channel with the gang over at Fistful of Talent.  It usually starts with one of our tribe asking the rest of us a question, and quickly spirals out of control.  Almost every time someone will say “this email string should be a blog post”.  Almost 100% it’s not, because the snark level is Defcon 1!  The concept of “Pity Hire” came from one of these recent interactions and I’ll give credit to the brilliant Paul Hebert (original FOT member and if you need an expert on rewards and recognition, and almost anything else, he’s your dude!).

The conversation actually started around “hiring pretty“, which I’m a huge fan of and have written about it several times.  It’s my belief that over hundreds of years, genetics has and will continue to build better hires.  Hires that are more attractive, taller, etc.  It’s just simple science and human behavior interacting.  I won’t go into detail here, you can read my previous post to get the background.  Let’s just say smart powerful rich men, get pick of women. They have kids. Better healthcare, nutrition, family wealth, access and education, lead to the cycle starting all over again. Eventually, pretty people are not just pretty, they are also smarter.  Looks at our business and political leaders for the most part – usually pretty people.

So, it’s not really that hard to then make the jump to the fact that all of us really like to hire pretty people.  Like it!  We actually love it!  Therein lies the problem.  There are only so many pretty hires to go around, and let’s face it, not all pretty people are genetically superior!  This gets us to Pity Hires.  A Pity Hire is a hire you make of someone out of shear pity for them.  They might not be so good looking, or smart, or they come from circumstances that are less than ideal.  So that you can identify and help stop this kind of hiring I wanted to list out the types of Pity Hires we tend to make:

Pity Hire Types —

Second Place Hire:  The second place pity hire is the hire you make when you someone doesn’t get hired initially because you actually had a really beautiful person to hire.  The second place hire was probably a better fit, but not as ascetically pleasing.  You find another lower level position, at lower pay, and offer that to them.  You feel bad, so you give them a lessor job.

Crappy Situation Hire: The crappy situation hire happens when you interview someone who is in, or has went through recently, a crappy situation. Newly divorced and the spouse left them for a younger, more beautiful person (happens to both males and females).  The boss from their old job, they were having an affair with, found a new younger, more attractive admin to sleep with.  Things like that – crappy situations.

Recent Breakup Hire: They were fired from their last job, when they were let go through a layoff where their past company was getting rid of the less attractive people.  You feel bad they had to go through those situations, so you hire them for your job.

No One Will Give Me My First Job Hire:  One of the most common Pity Hires is the entry level hire.  Many of us have given out this hire in our careers.  Entry level candidate, got some worthless degree in something like “Historical Urban Anthropology” and can’t figure out why no one will hire them!  They’re not good looking enough to get a job like a normal person, so you hire them.

 Pity hires aren’t necessarily bad hires.  It’s really a kind of HR charity.  We do them for friends kids, and favors for old co-workers.  They usually don’t work out well, but we can compartmentalize them for what they are, Pity Hires.  As I write this I’m wondering if we might have just come up on the next great Recruiting Metric for 2014!  Can you imagine going to your executive team — “Well, we lost 25 hires last year, but we aren’t counting 5 of those losses, they were Pity Hires!”

 

 

After The 4th Round Interview…

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I had a client recently that was undecided about a candidate after the 4th round interview.  They were thinking that maybe a fifth round would make the difference.  I told them that it wouldn’t.  In fact, it was a mistake to allow them to get to four.

Do you know what the fourth round interview says about your process?

It says that your process is broken.  No one needs four rounds of interviews to decide if a candidate is the right candidate for your organization.  A fifth round, or any number higher, is just adding insult to injury.

Here’s what anything beyond the third round interview says to your candidate:

 – “Hey, come work us, so we can totally frustrate you with our indecision culture.”

– “We need more interviews because we don’t have our shit together, but please don’t notice that.”

– “You are so mediocre we just can decide if we should pass on you, or hire you.”

– “I bet you can’t wait to come aboard and be a part of this process in the future!”

– “We like to where down candidates to see who ‘really’ wants out jobs!”

Organizations that can’t figure this out are always interviewing second tier talent.  Organizations that are talent attractors have determined that less is more.  Have a concise process. Move quick. We’ll get it right, more than we’ll get it wrong.  If we get it wrong, don’t take long to make the correction.

The reality is, is that 99% of your interviews should never need to go beyond three interviews.  It looks like this:

1st round – This is your pre-employment screening/assessments  and phone interview. Perfect placement for video screening tool (HireVue, WePow, etc.).

2nd round – Face-to-face with hiring manager and any other key stakeholders (i.e., people this person might support from other functions)

3rd round – if needed-  Face-to-face, phone, skype-type interview.  Executive sign off.  Really only needed if your line executive doesn’t have faith in the hiring manager.

More interviews after this point, yield negligible additional information, and actually might be a detriment to your hiring decision.  Why?  Here’s what happens happens after you talk about someone for so long, they turn into a piece of crap!  This is normal human and organizational behavior, by the way.  We start out talking about all the good qualities and experiences the person has, and how they can help us.  We then start searching for hickeys and, no matter what, we will find them!  Then we start talking about what’s wrong with the person and before you know it, that great candidate, becomes a piece of garbage and not good enough for your organization.

They’re not really garbage.  They’re still the really good person you initially interviewed.  We just let it go too long, and discovered they have opportunities and we don’t want to hire anyone with ‘opportunities’ we want perfect.  This is what happens after round three in almost every organization I’ve ever witnessed go to four, five, six, etc.   It might be the biggest misnomer by candidates who feel the longer you go in the interview process, the better the chance of an offer.  It’s untrue!  If you don’t get an offer after the third round, your percentages of getting an offer fall exponentially every round after!

 

Failure is the new Black

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This inspiration came from my friend William Tincup.  If you don’t know him, you need to know him, he’s brilliant.  Like my head hurts after talking to him brilliant, in a good way.

He made a comment recently which was just this:

“Failure is the new black.”

Another friend of ours, Jason Seiden, has been saying this for years, in a little different way, with his “Fail Spectacularly” motto.  Either way, you get the point, it’s now ‘in’ to talk about your failures. It’s a really popular and motivating thought process for a lot of people. Basically, it’s alright that you failed, go do it again and eventually you’ll get it right.

Past generations would go to great lengths to hide their failures.  Think about your parents and grand parents, you never heard them talk about things they failed at.  Think back about how your own parents spoke to you. Was failure really an option?  It wasn’t in my household.  We’re Sacketts, and Sacketts are winners, and winners get to do what they want (oh wait, that was me weekly to my own kids!).

I’m just wondering who originally decided that it was alright to fail?

You can’t go anywhere anymore without everyone telling you “Success starts with Failure” or “The Secret to success is failure”.  This comes from the concept of traditional scientific theory.  Have a theory. Test theory. Fail. Try another approach. Fail. Keep trying and eventually you’ll be successful.  Straightforward. Makes sense.  But that really only plays out when you’re testing scientific theories.

Can we agree real life might be a bit different?

Malcolm Gladwell’s new book David and Goliath talks about the concept of failure and what it does to the brightest college students in the world.  His research found that the top 50  PhD students going into schools like Harvard, are all smarter than the smartest kid going into Missouri.  But at the end of their schooling the brightest kid at Missouri is more successful than the number 50 kid at Harvard.  Why is that?  The number 50 kid believes they are a failure because they are not as smart as the 49 kids above them at Harvard. While the kid at Missouri, who wasn’t as bright as all the Harvard kids, became a rock star at Missouri. That success, that confidence, led him/her to more and more success.  Put that same Missouri kid at Harvard and he/she would have failed miserably and may have even dropped out of the program.

Let me give you an example.  Your kid goes up to bat.  Strikes out, which is a failure. Goes up the next time and strikes out.  Goes up again and strikes out. Continues game after game, never hitting, only striking out.  Continued failure will not lead to this kid’s success.  In fact, continued failure will lead to more failure as their confidence is shattered.

The path to success, for most life situations, is not through failure, it’s through success.  Continued little successes that will eventually lead to big successes.

Celebrating failure, like it’s some sort of a success, doesn’t lead to success.  Is it alright to fail?  Of course it is. But should we be celebrating it?  I have children.  I want them to be successful at anything they do.  When they fail, we don’t throw a party.  We talk about where failure leads, what we/they need to do to ensure we don’t fail the next time.  Many times that entails a ton of hard work.  Failures enemy is hard work.

I don’t like that we are getting comfortable as a society with failure.  That failure has become something to celebrate. Something that is now cool.   That we give a trophy to the team that lost every game.  It doesn’t make us better as a society.  It doesn’t make our organizations better.  Failure leads to more failure, not to success.  Here’s hoping ‘Success’ becomes the new black!

A New Way To Retain Employees!

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(I just returned from the 2013 HR Technology Conference where I got to see all the latest and greatest HR technology, and speak to some wickedly smart people.  So, for the next week or so, my plan is to share some of the products and insights I gained from this experience. So we are clear, no companies I write about have paid me to write about them.  I requested Diet Mt. Dew be delivered and no one brought one.  Enjoy…)

I swear last product I want to talk about from HR Tech!  This one is near and dear to my heart because it’s about employee retention!  I know boring right!  No sexy, stealthy way to find talent or Jedi Mind Tricks to get your staff to perform better, just good old solid how the hell do we keep our people from leaving!  HR to it’s core.

The company is BlackBookHR, there new product is called Sense and it won best new HR Tech product of 2013!  I continually referenced them as BackDoorHR (because deep down I’m a 12 yaer old boy at heart).  I’m sorry about that Chris Ostoich, the Founder and CEO of BlackBookHR.  Chris is a really great person, with a really great story.  He’s one of those guys you route for. He couldn’t really even afford to have a booth at HR Tech, but won the prize for best product anyway! (He told me he could afford a booth, but thought there were better ways to spend the money – he’s right!)  Also, he brought his Mom out to Vegas to see him get the award!  Pure Midwest, baby!

Sense is a software which sets an engagement baseline for your entire staff.  Don’t worry that takes about 5 minutes for your employees to complete.  Then, each week Sense goes out and within 30 seconds re-measures to the baseline of each employee (through an email interface and quick point and select questions).

Here’s a quick example: An original question might be — “My company gives me the tools and resources I need to do great work?”  On a scale of 1 to 10 I say, “Yep, they do at an 8”.  Everything is going great at an 8, then a few months later my boss tells me he’s cutting some tool out of my budget I rely on.  That Friday Sense asks me the same “tools and resource” question, but this time I answer “1”.  The system ‘senses’ something went wrong with my engagement, and that I could be a flight risk, so HR is told.  HR then determines how to elevate this to my supervisor, or do they handle it themselves. Pretty cool!

Sense also does one other very cool thing and shows you how an employee influences within your organization.  Not all employees are created equal.  Some have major influence and connections, and one of those employees leaves, usually others follow.  Sense will show you who those employees are in your organization as well!

Beyond cool, is that some very big Fortune 500 types have been using this and the metrics show that it actually works.  Like reducing many percentage points off your turnover works!

How did Chris know this idea would work?  He lived it!

Chris isn’t from HR or even from IT.  He was a finance dude who had a feeling he could easily be talked into leaving his current company.  He saw others like him, and thought there is a way to stay connected and at least giving the company a chance to hang on to him, and show him some love, on those times when he was most vulnerable to leaving.  Long story short, he shared his idea with his company, and they listened, and they told him to get his ass back to work!   He did, on his own, building Sense!

Check it out – quickly!  Sometimes the simplest ideas and products have the biggest impact to our bottom line.   I have a feeling Sense won’t be around as a stand alone product for long.  My guess is Oracle, SumTotal, Halogen, SuccessFactors, etc. will come knocking on Chris’s door and offer him a huge pile of cash to integrate it into their own suite.  It’s that good.