Category Archives: Communication

The Hard Work Lie

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I was raised, like many of you, by parents who said if I worked hard I could do anything I wanted.  I’m raising my kids with the same philosophy, hard work gets you to where you want to go.  But what happens when it doesn’t?

You see, sometimes you work harder than everyone else, put in more time, more effort, all of your blood, sweat and tears, and still others seemingly get there before you.

Did hard work fail you?

There is a famous saying “Nothing Beats Hard Work!”  Yes.  Yes, there is something, it’s called Talent.  Sometimes, in short periods, talent will beat hard work.  Here’s where parenting and leadership gets hard.  Hard work is suppose to make us the best, but sometimes it doesn’t.  Hard work is suppose to make us better than those who don’t work hard, but sometimes it doesn’t.  Hard work is suppose to make me the most successful, but sometimes I’m not.

That goddamn hard work lied to me.

Here’s what my parents didn’t tell me. All things being equal, he or she who works the hardest will win – always.  That’s different than ‘work hard and you can do anything’.

So, what do we tell those we lead?

That hard work only works some of the time?

No, I don’t think so.  I think we share a little bit of reality in the world.  Sometimes people will have god given talent, or resources, that for this time and place will be better than your hard work.  That doesn’t make you second forever, it makes you second in this moment.  Hard work, you  see, is about you, not someone else.  Hard work is what you control.  You can’t change the talent that someone else might have, but you can change your own talent through hard work.

That’s really what we should be sharing.  We say the right thing initially – Hard Work Will Take You Where You Want To Go.  But then the focus is on ‘beating’ or ‘winning’ or ‘leading’ – that brings someone or something else into the hard work equation.  The Hard Work Equation is just this:

Hard Work + You = You reaching your self-betterment goals

Self-betterment goals being measures of things you can control.  You want to run a 7 minute mile.  Hard work will get you there.  You want to beat the best miler in the entire world – that’s not a self-betterment goal – hard work isn’t all you need to do that.  You want to be the best recruiter in your organization.  That’s not self-betterment, that’s a competition against other people, you’re adding variables.  You want to source and place 5 new hires each month, hard work is your ally and friend.

Hard work won’t allow you to anything, but it will allow you to do something.  You must decide, specifically what that something will be.

 

How Much Pregnancy Leave Is Too Much?

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So, I’m up north at HRPA 2014 and I’m learning so much about our Canadian HR brother and sisters (like the US it’s still mostly sisters!).  Did you know the maternity leave in Canada is 52 weeks!  That’s one year if your slow at math like me!  And that can be divided in any manner between the mother and father.  Plus, from the peers I spoke to, many get up to 55% of their salary for the entire time they off!

Obviously, the US has FMLA for only 12 weeks. By the way, the women I spoke to, who didn’t know this about the US, were completely shocked by this.  But, I was completely shocked by 52 weeks and 55% pay!

My question to you today is: How much pregnancy leave is too much?

Here are some thoughts I have between the US and Canadian policies:

1. 12 weeks is too short.  52 weeks seems too long.

2. I’m not sure how companies manage, especially those with a large female workforce, it would seem like a huge competitive disadvantage to lose your talent for so long, and still have to pay out so many resources for not having that talent.

3. I wish I would have had my 3 sons in Canada.

4. Should a government force a corporation to pay an employee for a very personal decision?  The company didn’t ask you to have babies, why should they pay 55% of your salary?  How is that decision different than many life decisions we make.  I want to train for an Ironman Triathlon – I expect it will take me 6 months. Pay me for that!

5. Canadians game the system just like Americans!  My Canadian HR peers had the same war stories as my American peers.  One was of a female business owner who got pregnant.  Since she owned the business she didn’t have to claim 52 weeks off.  So her husband took all 52 weeks and got paid 55% of his salary.  The HR person knew this was going on and couldn’t do anything about it.  People are people – given a set of rules, they’ll find ways around them.

I run a company that has had many pregnancies over the years, I hire an age that falls into the perfect age for baby making!  Each time we have one person out for 12 weeks, it’s a stress on the entire team.  I can’t even imagine how we would manage for 52 weeks!  A part of me is glad I don’t have to deal with that.  Another part of me wishes we had better maternity leave in the US.

I don’t know what the perfect number is, I’m sure it’s different for each family going through it.

What do you think?  What is the perfect amount of pregnancy leave?  If you were given the chance to design a plan, taking into account both the employee and the company resources, what would you do?

 

 

Burning Down Your HR Department

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This post originally ran in January of 2012.  I liked it, and still like it today.  Many of us are looking to kick off 2014 with a fresh approach.  Read this, it might save you some time in the upcoming year!  Enjoy.

A couple of years ago my parents house burned down.  They were away on vacation and lighting struck the roof. Before the fire department could get there and put it out, most of the house was destroyed.  60+ years of memories and possessions, gone.   In hindsight, it was a bit of a blessing,  there house was at the age where everything was starting to need replacing, and my father was at the age, where he wanted to retire.  Those two things don’t go well together!  Major home improvements equals major expense, and a fixed income.  So, long-story-short, mother nature, and the insurance company, gave my folks a new house for a retirement gift!  All is well that ends well, I guess.

This situation, though, led to some deep emotional conversations about what the wish they could have pulled out, if they new this was going to happen.  As you can imagine it was all the stuff you and I would want – our photos, our mementos, some favorite things that remind us of loved ones, or things that we were proud of.  I thought about his recently when having a conversation with a friend who just started a new position as the head of a large HR shop.  His comment to me was:

“What I really need to do is burn this place down and start over!”

To which I replied, “well, isn’t there anything you would keep?”  Bam!  That is what he needed – he did need to burn it down, but there were definitely some things he needed to take out before lighting the match.

It’s a common practice that Leaders tend to do when taking on a new position – we tend to burn down our departments.  Oh, we say we won’t, as we go around throwing gasoline on everything, and we say we aren’t rebuilding as strap our tool belt on and start hammering away, but the truth is, most leaders want to remake their new departments into what they want, not what it was.

So, I’ll ask you to take a few moments today and think about the concept of burning down your HR department.  What would you pull out and save?  What would you happily allow to burn up?  What would you miss?

Everyday we owe it to our organizations to get better.  You don’t have to burn down the department to get better – but you do need to get rid of those things you know you would easily allow to burn up!

Your Open Office is Killing Your Productivity

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You know what’s funny – everyone, who is anyone, wants to work in a new, cool, ultra modern open office concept!  Organizations are spending billions creating these environments, and now studies are coming out and showing that productivity suffers in open concepts, especially with younger workers and those that love to multitask. From the New Yorker:

The open office was originally conceived by a team from Hamburg, Germany, in the nineteen-fifties, to facilitate communication and idea flow. But a growing body of evidence suggests that the open office undermines the very things that it was designed to achieve…In 2011, the organizational psychologist Matthew Davis reviewed more than a hundred studies about office environments. He found that, though open offices often fostered a symbolic sense of organizational mission, making employees feel like part of a more laid-back, innovative enterprise, they were damaging to the workers’ attention spans, productivity, creative thinking, and satisfaction. Compared with standard offices, employees experienced more uncontrolled interactions, higher levels of stress, and lower levels of concentration and motivation. When David Craig surveyed some thirty-eight thousand workers, he found that interruptions by colleagues were detrimental to productivity, and that the more senior the employee, the worse she fared.

So, why do we continue to design our workplaces around this open office concept?  Here’s what I think:

1. Recruiting.  Young talent likes to walk into the ‘cool’ office.  Executives feel that this is a recruiting advantage and a marketing advantage when customers see a new, ultra-modern office environment.

2. We think we want our office, like we want our homes.  Over the past 2 decades home builders have been ask to build open home plan designs.  We then go to our office which is all cut up into small rooms and think ‘Hey, wouldn’t this be ‘nicer’ if this was all opened up?’

3. Collaboration. Open office design was billed as the next best thing for creativity and collaboration.  It was a theory.  It was never really tested out. Someone had an idea, ‘you know what, if we break down these walls and have everyone in one big room, we’ll be more collaborative, we’ll be more creative”.  Sounds good.  Research is showing us that theory was just that, a theory.

I think for certain aspects the open concept still has merit.  Sales offices for years have been using the open concept with success, in a bullpen environment.  Hear your peers next to you on the phone, and your competitive nature takes over, you get on the phone.  You can feel and hear a buzz in the air in a well run sales bullpen.  I tend to think I’m creative, but having others around me, talking, doesn’t help my creative process.  I hear this from IT and Design professionals as well.  Have you been in a big IT shop or Design house?  Most of the pros where headphones, dim the lights, try and create an environment that the open concept isn’t giving them.

Be careful my friends.  I love the look of many of the new offices, but if it’s hurting productivity and making my workers worse – I’ll gladly give them back their offices!

The Future of HR, again.

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2014 will be the year Retention returns to HR.

Retention almost died during the great recession.  For almost 10 years HR pros were able to roam the halls of their organization and almost never had to worry about the issue of retention.  There weren’t many jobs.  Most people in times of hardship, hunker down and don’t move.  It was like a perfect retention storm! There are HR Pros who graduated out of HR programs, started their careers in the past 5 years, that have never known a time when retaining your employees was the number one priority!

That is about to change.

This year Retention of Employees will once again become a major issue that HR will be looked at to solve.   Here are some important things to remember when you begin to look at ways to retain your employees:

1. “It’s really easy to do.” That is what your executives think, so you’re in trouble.

2. You will get blamed for high turnover.  Buy a helmet, life sucks that way.

3. You will blame your crappy managers that you haven’t given any management training to in at least 5-7 years.

4. You will tell at least half the people in your organization – “We don’t have a retention problem, we have a compensation problem.” You’ll be partially right, but won’t have the competitive data to back it up, so you’ll come across a a whiny victim.

5. You’ll make at least one info-graphic trying to explain ‘Retention vs. Turnover’ to your executives.  It will fail.

6. At least one executive will come up with the brilliant idea of ‘Retention Bonuses’ and think $1,000 at the end of a year will stop people from wanting to leave your organization.  Everyone who stays throughout the year will get a $1,000 bonus but won’t know why they got it.

7. To combat your inability to retain employees, you’ll blame recruiting for not being able to find talent.  This will work until your head of recruiting gets fired and the new head of recruiting comes in and says this one line – “The best recruit is the employee we don’t have to replace.” Again, retention will be on your desk.

8. Employees don’t leave companies, they leave managers. Instead of recruiting, you now pass off your problem to the training department.  Managers will now be forced to go through soft skills leadership classes. You buy yourself 6 more months of retention not being your problem.

9. You’ll buy a ‘new’ assessment that claims to increase retention by picking the right people to begin with.  You’ll never really find out if this worked or not, because you’ve been changing so many things no one will really know.  But the HR vendor will take credit and you’ll start in their white paper and get asked to speak at their annual conference!

10. Retention will still be an issue in 2015, but by then you’ll turn everything you’ve done, and your 7% increase into retention, into a new position with a new company in town who has a worst problem than your old company. See #1 for your plan with the new company.

5 Top Regrets of People Leaving a Job

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Being in my line of work, I get to hear from a ton of people who have left jobs.  One of the questions I like to ask people is to give me one thing they regret about leaving a certain position or company.  You might think that most people would find this hard to answer, but I’m always surprised at how quickly people can answer this question, and the fact that no one ever answers it with “I have no regrets.”  I use this question to help me understand a candidates level of self-insight.  If a person can look back on a job, and say you know what, the company might have sucked, but I could have done ‘this’ better, that’s someone who gets it.

Here are the Top 5 Regrets people have when leaving a job:

1. “I could have done better.” I like people who can come out and say, I just didn’t do enough.  It’s usually followed with reasons why, lack or resources or tools, etc. But it shows me they have a desire to be successful at anything they do.

2. “I should have made more work friends.”  I talk to a lot of people who have been at a company for years, and after they leave they realize they weren’t really close to anyone.  They realize they miss some of the people, but never really put in the time to establish enough of a relationship to carry it beyond just a working relationship.

3. “I didn’t let the executives know what I was really thinking.”   This happens to so many people. Even when leaving they somehow justify to themselves that it won’t matter, so they never share what they really thought of so many things.  While some of it might not matter, there might have been a great idea or change in there that could have a positive impact to the organization.  Yet, they walk away with it unsaid.

4. “I wish I would have celebrated my accomplishments more.”  You know what happens when you celebrate your accomplishments?  People begin to notice them as accomplishments.  Those things turn into positives for the organizations.  People are drawn to you and want to be a part of what you’re doing.  Celebrations, real celebrations, make a closer bond between you and your coworkers.

5. “I wish I never would have left.”  (or “I left for the wrong reasons.”)I hear so many people say these words – “I loved that job!”  My next question is – “Why did you leave?”  It’s always followed by a reason, promotion, more money, different location, etc.  After they left, they found out how much the job they had, was a really, really good job that they loved.  I always caution people from leaving a job, especially when they tell me they love the job.  Don’t discount loving your job.  It’s hard, really hard, to find jobs you love.

The beginning of the year is always a good time to reflect on your regrets from the prior year.  I know many people who took on new positions in the past year.  I always love to find out how the new gig is going, but I also love to ask about what they regret about leaving, and I’ve never disappointed by the response!

To Be Truly Powerless

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I was part of the Great Ice Storm of 2013 over the past week in Michigan.  I went without power for about 43 hours, and another 3 days, after that, without TV or Internet. That doesn’t sound like much, especially when there are people still without power six days after the storm.  I consider myself lucky.

Here’s what I learned about being powerless:

1. It would suck being Amish.

2. It is exhausting to not have power.

3. People talk a lot more when you don’t have power.

4. You appreciate day light hours when you don’t have power – they become critical in getting things done. Once it gets dark, your day is pretty much done.

5. It’s stressful not having power, after you’ve had power.

6.  When you don’t have power, it seems like those with power are mocking you with all of their power. (I had neighbors who had power one street over and I swear they actually turned on every single one of their lights just to show my how much power they had, and possibly put up even more lights!)

7. People in like circumstances, those of us without power, tend to work together better to help each other.

8. I never considered ‘electrical power’ to be a convenience, I do now.

9.  I’m assuming there will be a Great Ice Storm baby boom in Michigan in about 10 months.  Staying warm is critical in a power outage, in Michigan, in December.

10.  You can’t plan for ’10 year events’.  People in Michigan are HOT over the reaction and timing to electrical worker crews responding to outages. They feel the power companies should have been better prepared for this.  The reality is, companies don’t plan for once-every-ten-year-events, they plan for monthly and annual events.  You wouldn’t want to pay the extra cost on your monthly utility bill to ensure they were prepared for once a decade events.

Organizationally, you have many people without power, metaphorically speaking, and it is not much different than not actually having electrical power in your home.  It sucks.  Having an understanding of what they feels like, is critical to how successful your organization can be.  It’s stressful and tiring not to have power.  It grinds on your over time.  People get frustrated.  People get short-tempered.  People feel not in control.  None of that is good.

Having compassion for the powerless is not enough.  Having empathy and understanding, is not enough.  You need to be able to share the power within your organization, to make sure everyone has a little.  It might not be equal, but it sure helps if everyone has some.  Being the one with none, is completely ostracizing.

To be truly power-less, sucks.

 

 

 

Celebrating Winning More Than Success

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I’m writing today because I didn’t win Mega Millions last week.  Radio Sports Talk Show host Colin Cowherd mentioned this concept on his show the day after the big drawing – We celebrate winning, more than we celebrate success.

We cheer on those who won the Lotto.  We feel successful athlete, coach, entertainer, doesn’t deserve the millions they get.

The problem is the person who won the lottery just got very, very lucky.  They didn’t work hard.  They went down the mini-mart and laid down a dollar bill and had some balls drop out that matched the numbers on their ticket.

The athlete, coach, entertainer, etc. has put in thousands of hours of hard work to perfect their craft.  They’ve taken the G*d given talent they were given, worked extremely hard and are now paid millions of dollars.  It’s really, what Colin said, is the ‘real’ American Dream.  Not winning the lottery (which I constantly argue is the last real American dream).

I think we should celebrate success over celebrating winning.  Anyone can win.  Only those who have talent and hard work gain true success over the long term.

When you think about how you celebrate in your own organization, do you celebrate winning or success?  Do you even know the difference within your own environment? I like to think I know the difference, in my environment.  I know who is successful, I know who is just winning.  Winning can happen to almost anyone, it’s dumb luck.  Success happens to those who consistently put in the work.  They might not always win, but they are always in a position to win.

I want to celebrate that.

Problem Solving 5 Push Ups At A Time

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Have you noticed almost no one in business uses push ups to solve problems, or laps.  I never liked running, and it takes to long to get your team back on task, so I use push ups as ‘motivators’ when coaching. Here’s how it works:

1. You screw up.

2. You drop and give me 5 push ups, immediately.

3. You go back to trying to do it right.

It works really well.  You didn’t call for the ball. Drop and give me 5.  You forgot to box out your man. Drop and give me 5.  You missed your serve. Drop and give me 5. You missed the steal sign. Drop and give me 5.

No, not after practice, or the game. Now.

“But coach, everyone is watching in the stands. I’m going to leave my team one person short.”  Yes.  Yes, they are watching. Yes, you will leave your team short.

Give me 5, now.

There’s something about correction in the moment.  I don’t really think it’s about embarrassment, I think it’s about understanding this is so important, we are doing to address it right here, right now.  Not later.  Not after. Now.

Individually or as a team.  Always effective.  Don’t like turnovers.  After each turnover, the entire team has to do 5 push ups on the floor, game clock running.  You want to know what happens?  The other team kind of giggles, referees always wait, and parents don’t lose their minds.  Oh, and turnovers go down.

It’s not hard doing 5 push ups.  It’s about taking a moment in time to show what just went wrong is important.  We need to take a moment to think about it.  That moment needs to last as long as it take you to do 5 push ups.

It works really well when coaching both boys and girls.  I’m wondering how well it would be in coaching adults in the workplace. It’s not about punishment, it’s about letting everyone know what’s important.  Being crystal clear.  Suit and tie, khakis and button-down, pumps and dress, drop and give me 5.   I’m not convinced adults would see this the same as kids, but I wondering what the real difference is?  Definitely not normal.  Effective ideas rarely are.

What do you think?  Would push ups work as a motivator in your environment?

5 Things HR Can Learn from Airports

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I know many of you will be getting on an airplane over the next few weeks to fly and see friends and family over the holidays.  Some of you fly all the time, so this will be something you experience often.  Many of you rarely fly, so you get really frustrated because you feel it should work better.  We work in HR everyday.  We get use to the stuff that doesn’t work, but we shouldn’t.  We should be like infrequent fliers, everything that is wrong should bother us greatly.

1. The airport never appears to have anyone who wants to take responsibility for anything.  Every airline is on their own. The security folks only handle their ‘area’ of concern. Food vendors only do their thing.  Does it sound familiar?  It’s your department and/or organization.  Some needs to take charge of stuff no one else wants to take charge of.  HR can fit that role perfectly.  Too many times in our organizations we/HR sees things that need someone to take responsibility. We need to be that person.

2.  The one thing about 90% of air travelers need to do after landing is go to the bathroom and charge something (phone, computer, tablet, etc.).  Airports figured out bathrooms, I’ve never had to wait to use the restroom in an airport.  I almost always have to wait to use an electrical outlet!  Should be an easy fix – go buy 100 power strips and increase the amount of charging points by 5 times.  But no one does this.  HR has this issue. We see things that can be fixed, by doing something simple, instead we don’t fix it, because we want to fix it permanently.  Believing is we fix it ‘temporarily’ we’ll never fix it the right way.  Do the temp fix first.  Tell everyone it’s a temp fix. Then work towards a permanent solution.

3. Airports use to treat everyone the same.  Everyone had to check in at the counter. Everyone had to wait in the same security line.  Airports figured out this doesn’t work for those they need most, frequent fliers.  Now, those who fly often, get treated differently.  They can by pass the TSA line through special pre-check lines.  They check in before they even get to the airport (most people can do this, but frequent fliers learn the tricks!). They have special clubs to sit in and get away from the rest of us.  HR needs to treat employees differently.  The only employees/people who want to be ‘treated’ the same, are those who are low performers.

4. Planes won’t crash is you have a little fun. For years Southwest was the fun airline.  They showed you could still fly planes and and have a little fun.  Others are beginning to follow in that same path.  HR is not known for being ‘fun’. In fact, we are probably known for not having fun.  We like to tell ourselves this comes with the territory of having to fire people. “Tim, this is serious business, there is no room for fun in HR.”   You can have fun in HR.  You need to have fun in HR.  Our organizations need proper role models of how to have fun.  People will still have to be fired, might as well have some fun along the way.

5.  It only costs a little more to go first class.  Actually it costs a ton more, but have you ever really seen an empty first class?  And, no, it’s not all frequent fliers filling those seats.  Some people are willing to pay more for a better flight experience.  You might not be willing, but some are.  Your employees are the same way about a lot of things.  Don’t think you know what is best for them, because it’s best for you.  They might want something totally different.  Well, we (in HR) like having half day Fridays in the summer, so we are willing to work 9 hour days Monday through Friday to get those. Everyone will want this.  Unless your the department that can’t take a half day on Friday because your clients need y0u there at 4pm on Fridays.

Here’s a tip to get you through your holiday travel, if you get stuck in an airport.  You aren’t forced to stay at the airport.  If you have an extremely long layover, grab a taxi and go someplace nice to eat, or even a movie.  It beats waiting 4 or 5 hours fighting over who gets the outlet next.