Category Archives: Employee Engagement

Cracking the Code

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In the world of recruiting, most conversations I’ve heard come in coded language. Understanding the true meaning behind these terms can be both revealing and enlightening. Let’s decode a few together:

1. “Offer Pending”

  • What it implies: “I’m preparing to extend an offer.”
  • What it means: “I’m uncertain about the candidate’s willingness to accept, or they haven’t responded yet.”

2. “Professional References”

  • What it implies: “Previous supervisors providing insights about your work.”
  • What it means: “References like your parent’s friend or your old coach don’t cut it. My boss wants your previous boss to tell us how great you are versus your priest telling us how great you are.”

3. “Market Offer“

  • What it implies: “Salary based on local industry standards.”
  • What it means: “We didn’t anticipate market changes; here’s what we can afford based on projections from a couple of years ago.”

4. “Excellent Benefits Package“

  • What it implies: “Comprehensive benefits covered by us.”
  • What it means: “Similar benefits to others, but ‘Excellent Benefits’ definitely sounds more appealing.”

5. “An “A” Candidate“

  • What it implies: “Top-tier talent with impeccable credentials.”
  • What it means: “This is the best person (and only person) we could find to accept your marginal pay rate, crappy location, and iffy company culture.”

6. “Niche Recruiter“

  • What it implies: “Specialized in specific skills or industries.”
  • What it means: “You think you need someone who specifically recruits only for what you are looking for. The reality is a great recruiter can find you whoever you need regardless of skill/industry, but it makes you feel better if we tell you we have that specific niche.  So, YES, we are “niche.”

This recruiting jargon effectively masks reality and creates a culture of polite misdirection. We “dance” with each other and tell each other what we want to hear – and we leave with this wonderful false sense of security that everything is fine. Yet, when crucial decisions are at stake, transparency does matter. When in doubt – Speak the truth.

Life’s Tough, But It Evens Out

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In the realm of motivational quotes, one has continually stuck with me: “It’s hard, but it’s fair.” An older football coach used it to fire up his players, but it speaks volumes about life today.

The coach’s son, Toler Jr., eloquently defines the meaning of the phrase:

“It’s about sacrifice. It means that if you work hard, at the end of the day, fairness aligns with your efforts. It’s about investing time and readiness for the opportunities.”

We all think our parents are hard on us growing up.  I recall stories I tell to my own sons of my Dad waking me up on a Saturday morning at 7am, after I was out to late the night before, and ‘making’ me help him with something, like chopping wood or cleaning the garage out.  He didn’t really need my help, he was trying to teach me a lesson about choices.  If I chose to stay out late at night, it was going to suck getting up early to go to school.  He shared with me stories of his father doing the same thing – one night my Dad had gotten home late, so late, he didn’t even go to bed, just started a pot of coffee and waited for my grandfather to get up, figuring that was easier than getting a couple of hours of sleep and then hearing it from my grandfather the rest of the day.

In my role as an HR professional, I witness this every day in the workforce. There are those who consistently dedicate themselves without expecting special treatment. Others will put in the minimum, then expect a cookie. It’s a tough life lesson for those folks. Often, they depart, perceiving unfair treatment, and move between jobs, slowly learning the importance of effort and time investment. In my three decades in HR, genuine hard workers rarely face injustice. Occasionally, undeserving individuals might receive promotions, but the hard workers usually secure the better end of the deal.

As a parent, I hope I can teach my sons this lesson: Life is inherently challenging, but commitment and hard work pave the path to fairness.

Zagging when others are Zigging.

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It struck me yesterday while I was on my 7th call of the week, where everyone wanted to talk about ChatGPT and Generative AI, that there is an opportunity here. And not the opportunity that everyone VC is running around like zombies trying to invest in any stupid idea that has “Chat” or
“GPT” in the title.

“Human connection is the luxury of the future.” – Tim Sackett, 2023

I’m sure this isn’t a new idea. I don’t know when or where, but I know I’ve heard others say similar things to this in the past. It just seemed to hit me today. This is even more true in our world at this moment.

I love tech. I love generative AI tech, like GPT. I’m a nerd for this stuff, playing around with it every day. More millionaires will be created in the next 18 months from GPT/Generative AI than at any other time in history because this tech will be so transformative to everything we do. I believe that.

I also believe this tech will do some harm. It will hurt some experiences. Those experiences will be faster and more efficient, but also, at the exact same time, feel less.

So, the “Zag” opportunity is first to understand those opportunities. Who will want or need human interaction or connection vs. AI/Robot connection? What will be the value of the human connection vs. that of the robots? I think in my world of HR and TA tech. There are a lot of these human opportunities. For some brands, not delivering a full AI experience and adding humans into the loop will be a competitive advantage.

I’m a Delta Diamond (humble road warrior brag), which only means I fly on Delta way more than the average person. Because of my flyer status, I get a special number to call when stuff goes wrong in my travel. Whenever I’ve reached that number, someone has picked up or called me back in minutes. My sons are like Delta Silvers, the lowest flyer status. I hear the stories of them waiting hours to hear from Delta when they need assistance.

Some might call that privilege and believe everyone should have that same level of access. Those people are wrong. I’m a top customer of Delta. I go out of my way to fly Delta because of my status. It’s super rare that I’ll fly another airline. Most fliers seek the cheapest ticket, and the service should match that desire. I’m loyal. My service should be elevated to reward my loyalty to the brain. My experience matters more than someone who isn’t loyal to the brand. Delta makes more money exponentially from me as a customer than most customers.

Many company executives will say that their employees and their future employees (their candidates) also deserve an elevated level of experience. That experience might include all kinds of efficiencies and AI allowing them to get what they need quickly. That experience also might include the hotline to a real person. A person who knows the brand well. Who understands the importance of your position as an employee or a candidate?

Even today, we live in a world where many times, it’s hard for us to speak to a real human when we actually need and want to speak to a real human. The “Zag” ensures that human connection can happen at the right exact moment when it is needed and wanted. It’s not about delivering a smart robot that can answer more questions.

I speak to executives all the time that will tell, almost to a person, that “our talent, our employees, are our most important assets.” Then they show me how they’ve jammed technology between the employee and a great experience, making it a not-so-great experience. Technology should be a conduit to a great experience. Often it’s replacing an average experience and making it a different but still average experience.

We need to keep asking ourselves what is uniquely human about our experience that we want to preserve and how AI can help us make that human connection even better. Even stronger. We have an amazing opportunity to be more human, but only if we design the world we want.

Does working for a bad boss help your career more than a good boss?

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If you’re like most people, you’ve probably worked for some good bosses and some bad bosses. The best bosses I worked for were supportive and empathetic. They cared about me as a person and supported me as a professional. The bad bosses usually just focused on themselves and what I could do for them.

I know many people who will talk about working for a terrible boss and actually show signs of professional PTSD! We joke, but sometimes the experience can be that awful. There was a recent study done with refugees who are survivors of torture. I’m not saying working for a bad boss is “torture,” but I know I can find some people who would argue it is!

Here goes, Tim! Good bosses, bad bosses, and torture survival!

The study mentioned above found that refugees who were tortured, compared to those who didn’t get tortured, became more resilient. That which doesn’t kill you makes you stronger, comes to mind.

I think the same can be said about working for a bad boss compared to a good boss.

Employers are constantly looking for resilient employees. We try to measure resiliency in pre-employment assessments. During the past few years, resilience as a hiring competency has been very hot.

I have this theory that working for a bad boss or a bad company that treats you poorly, in many ways, makes you a better employee than you working for a great boss and a great company. And it all has to do with raising your level of resilience! You see, when times are good, and things are relatively easy, you are exercising that resiliency muscle.

I’m not saying you get soft working for great leaders and great companies, but you might get a little soft!

We see this constantly in the world as we go through great economic times. Everyone gets a little softer. Hard economic times force us to work that resiliency muscle. To harden up a bit, to grow a thicker skin, put up with some stuff that we wouldn’t normally, to survive.

Bad Bosses and Bad Companies Make More Resilient Workers!

There’s a fine line between becoming resilient and getting broken. That’s the hard part. Like the study found, in some cases, a person just gives up and accepts their fate. They begin to believe this was somehow deserved. The key is to find the “survivors,” those who wouldn’t give in or give up. Those who actually become more resilient from their experiences. Those are your diamonds in the rough from an employee perspective.

Too often, we only want to hire from winners. “Well, they worked for Google. They must be awesome!” And they might be. But I want “awesome” and “resilient” when I know we’ll face tough times. When we have to dig ourselves out of a hole, from a business perspective, I want to have some people who have been in a hole before and found their way out!

Another option is looking for strong workers who work for a bad boss at a good employer. We all know the world, at every company, is littered with some bad bosses, no matter the brand. I have a feeling the same resilience is built up over time. Having to “deal” with a bad boss for a while, and figuring out how to be still productive and get things done is an amazing skill to have acquired in your career. Even though it won’t feel that way at the time!

Yep, today Tim wrote about how refugee torture victims and working for bad bosses is similar to how we build resilience. Now to work on a case study with my own team…

Stay hard.

You Don’t Want Work Life Balance! Stop Lying!

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My wife always tells me it’s actions, not words, that make a difference. You can say all of this great stuff, but if you do nothing, it’s meaningless. I think we would all agree with this.

So, when we hear graduating students, candidates, and employees tell us what they really want is “Meaningful Work” in their careers, we have to understand that those are “Words”! Not actions, just words. A study from Olivet Nazarene University Meaningful Work Survey asked this question and, predictably, found this:

So, yeah, 90% of us believe that meaningful work is critical for our career and happiness. That sounds about right. Those ‘words’ tend always to come out when we talk about our dream job, etc.

Then the study asked another question. It was basically, given your current career, job, etc., what is the one thing that would make it better? An action. But, remember those words!? What you would believe would make their career/job better should be “more meaningful work”! 90% of you idiots just answered that it was super important for your career and happiness!

Here’s what they actually said:

Show. Me. The. Money!!!!

Yep, you know I love this! “We just have a job that saves puppies! That would make me so happy!” Oh, wait, saving puppies only pays $23,000 per year!?! Yeah, screw those puppies! I want to work for a private equity firm! I’m a boat, bitch!

Want to retain your employees? Stop trying to make your employees believe that the rubber vomit you’re manufacturing matters and pay them more and give them flexibility! Stop asshole managers from treating their people badly! And magically, you’ll have high retention, and your people will love working for you, even though you don’t save puppies!

I get it. Deep down, we all want to do something that changes the world for good. We want to help others and save puppies. And the concept of meaningful work does really matter, given all other things, like compensation, flexibility, great leaders and co-workers, etc., are equal.

If I can make six figures a year saving puppies, I’m saving puppies. You’re saving puppies. We are all saving puppies!

But it doesn’t, so our actions speak way louder than our words when it comes to career choices and change. Meaningful work is not the most important thing for people in their careers. It’s something to consider, but don’t get too caught up in believing it’s going to fix all of your employee experience issues!

The more we believe we’ve changed because of the pandemic, the more ridiculous we look each time we leave jobs and people we like for more money. We had a good thing, but we think more money will make it better. The truth is the vast majority of us have no idea what we really want, but we believe more money is always the best answer.

“My company” vs. “Our company”

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I was listening to some of my recruiters talk to candidates the other day. I like to do that from time to time. You learn a lot about your team, your jobs, your hiring managers, and your engagement levels.

One of the things I overheard was something like, “I’m going to tell you about the benefits that “MY” company offers.” There was another conversation where someone used “our,” “I’m going to tell you about the benefits that “OUR” company offers”.

It seems like a small difference, right? Both are positive, for sure.

I will tell you, as a leader, “my company” brings me to tears. The one thing I consistently hear from senior executives is, “I can get my team to care about this company the same way I do”. It’s a very common issue that comes up all the time. How do we get employees to take ownership when they don’t have ‘real’ ownership?

It’s a cop-out and too easy to say, “oh, just give them some real ownership”! Having an employee-owned company isn’t simple or easy. It’s very complex.

Using “My company” says to me that this employee is 100% in. Onboard. Wearing the logo! Reppin the gear! It’s not that saying “our company” doesn’t say that, but “my company” definitely says that!

It’s similar to when you hire a new employee from a competitor, and it takes some time to get them away from “we” vs. “them” vs. “you guys,” etc. “So, I know ‘you guys’ do it this way….” Oh, you mean “us guys,” right!? You’re now on the team. You’re not a ‘them.’ You are a ‘we’!

Sometimes some of the biggest changes we make to culture are simple changes in our own language and what those changes end up meaning to all those stakeholders in an organization.

Don’t Fall In Love With Your Work Robot!

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Okay, this isn’t some sex robot post! I mean those are creepy. This is about your super cool and hip work robots that we’ll all have at some point in the near future because for some reason we can’t grow enough humans to do all the work so we can watch TIkTok all day.

The University of Michigan did a study, which should have you already questioning its validity, because, well, it’s Michigan, but I digress. The study was about the relationship between humans and robots in a work setting and team dynamics:

A new study by the University of Michigan and Sungkyunkwan University (South Korea) researchers indicates that these bonds can be detrimental as workers become more attached to the robot than their colleagues.

Human-robot teams can actually fracture into subgroups functioning more like two competing teams rather than one overall coherent team, the study showed. Much attention has been directed at the positive outcomes of bonding, such as higher work engagement and enjoyment, but few studies have looked at the negative repercussions for team relationships and performance.

In the lab study, 88 people were assigned to 44 teams, each consisting of two humans and two robots, that would move bottles from different points in a competition. The participants answered questions about their performance and connection to their human and robot partners. Among the results: When humans connected more with the robot, a subgroup within the team pairings emerged, which negatively altered the teamwork quality and performance...

So, is it good or bad to fall in love with your robot co-worker?

Turns out, humans get jealous and robots don’t! Within a team setting, if you get tight with your robot co-worker more than your human co-worker, the team performance will suffer!

If you flip the script, and you get tight with your human co-workers, but you don’t get tight with your robot co-workers, the performance of the team does not fall, and actually increases a bit. Why? Because robots don’t give a shit about your feelings! Good or bad. They don’t care if you like them or don’t like them. Now, with advances in A.I. far above what we have now, that might change, but as of today, robots do robot stuff and they do it pretty well.

The funny part of all of this is that we, as humans, can actually think we build a relationship with a robot that is more fulfilling than what you can build with a real human. I guess that shouldn’t be surprising. Most of us would rather spend time with our pets than most people, so spending time with a robot that never talks back and just works really hard, is probably a great alternative to real human co-workers!

What if you’ve already fallen in love with your Robot co-worker?

Well, all I can say is:

Love is love is love is love is love…

Also, don’t push it in Debbie’s face around the lunch room table. That’s never good for team dynamics.

Just do your damn job, Timmy!

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It seems like frustration is at an all-time high. On a daily basis people are coming unglued over things they have no control over, and never will.

We are told to be more empathetic. We are told our employees need us to be “X”. You fill in the “X” because it changes pretty much article to article, generation to generation, leader to leader. One day I’m just supposed to care more. Then the next day I need to listen more. The next day I need to understand more. Today, I need to be more flexible.

Somehow we’ve gone from running businesses to managing a daycare.

I’ve stopped listening to people who don’t do the job I do. To the people who haven’t done the job in the past decade. To the people who claim to be experts but haven’t worked in my field, maybe ever, but certainly not in the past few years with the massive transformation that has taken place in the workforce. 

Instead, I’m going out and talking to my employees. The young ones, the old ones, the ones in between that we’re not supposed to pay attention to anymore because they don’t matter because they’re not young or old, or female, or a minority, or gay. I’m going out and talking to them all equally. Since I need them ‘all’ to move my organization forward. Especially, today with all the issues we have in finding talent.

It doesn’t matter what my employees are telling me. That’s for me, to help them. The thing that will help my employees, most likely won’t help your employees. You work in a different culture, location, industry, climate, etc. No one is a better expert on my employees than I am. 

Just like you will be the expert of your employees, your team, your department, your organization.

 But, here’s what I think you’ll find out:

 – Your employees are all individuals with very specific problems, concerns, and desires.

– Their problems start close to them and then move outward. Sure it sucks Trump is making massive change and they want to help America and the World, but first, they have an issue with daycare and paying student loans, and a health scare. Those problems are bigger than the world problems you keep shoving down their throat. Help them solve the problems close first, then solve the world.

– Your millennial employees became adults, and you keep treating them like they just left college and are still kids.

– Your ‘new’ youngest employees are much different than millennials, and they’re not. They’re still young people with young people’s problems and passions.

– Your employees want to be successful. Across the board, it’s a driving and motivating force. You helping them become successful is the most important thing you can do as a leader. What’s successful? That is also very individualized. Your challenge, as a leader, is to find a way to tie their success to the organization’s success. It’s hard to do, and you have to figure it out for your employees.

We keep letting other people tell us how to do our jobs. Have fun with that. I’m going to do the job I was hired to do, the way I know it needs to be done because no one knows how to do this job, better than me.

Everyone Wants to Work at the Party, Until They Do…

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This past week I got a chance to head down from frigid cold Michigan and spend a couple of days in Phoenix (Thanks, Paradox/Olivia!). Some work, some play. I went to the PGA event being held in Scottsdale. If you aren’t familiar with the Waste Management Open PGA Event, and you love golf, this is a bucket list event to attend. If you hate golf and have zero interest, this is STILL a bucket list event to attend!

Basically, the Waste Management Open is what happens when someone said, “What if we have a party with 250,000 people and threw a golf tournament into the middle of it! I wish I was exaggerating, I’m not, it’s unbelievable fun and mayhem, and it’s a professional “boring” golf tournament!

It’s a giant party.

I got a really cool opportunity to spend the entire morning walking the course with a golf agent of one of the top players in the world. Super cool guy and very generous to let me tag along with him on his “job”. We were following his player. And of course, me being me, I was grilling him with questions and talking shop.

Because of all the crowd insanity going on, which is the opposite of a normal golf tournament, my belief was these golfers must LOVE this! The agent agreed, for one weekend, it’s very cool and most of the golfers love this unique experience. But. There’s always a but, right? This is their job. It’s a super stressful, performance-driven occupation where a missed put can mean you get paid to play golf on the weekend or you fly home early with nothing. Or a missed putt at the end of your round can cost you hundreds of thousands of dollars.

So, it’s great for one week, but it would be a nightmare having to deal with this every week!

Too many people think they want to work at the party!

Working at the party is fun, until you never have time for some calm. For some focused time. For some sanity in a stressful world. It’s why constant motivation and energy are unsustainable, the body and mind love to have it in doses, here and there, but it would be destroyed having it all the time.

I hear leaders tell their HR team, “I want an upbeat, high-energy work environment all the time!” And the HR team tries to build it, but it always fails. We can produce this for certain events, certain points in time, but constantly would be a nightmare. It would be some drunk dude screaming your name as you’re trying to make a $250K putt on the 18th green, but instead of this just happening once, it’s happening every single time you putt!

I think too many people mistake “fun” with “success”. I find that most employees who are successful in their job and career describe that success as having fun at work. As work being positive, etc. It’s very rare where you’ll find a successful employee who describes their work environment as not fun, boring, etc.

They think, if I’m having fun at work, that will feel amazing. But I can provide a fun environment and if you’re failing, you’ll still feel awful because you’re failing. “But, Timmy, there’s a roller coaster in the lobby! And we have beer anytime you want!” Yeah, but I can’t figure out how to do my job and I can’t reach my goals.

As a fan, I absolutely love the Waste Management Open and before I had a chance to hear and see the other side, my thought process was why hasn’t every PGA event turned into “this”? It’s because for how much everyone involved loves this ‘one’ event, having it over and over again, would no longer be fun for the main attraction, the golfers who are trying to do their job.

So, what’s the moral of this story? A little “party” goes along way!

The Primary Work Element That Creates Happiness!

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Oh, I bet it’s working for a great boss! Or, maybe it’s having a best friend at work! No, it must be dog-friendly! Puppies make me happy! I wonder if it’s money or free tacos or something like that!?

No, you’re all wrong!

In fact, the one thing that correlates to high employee happiness at the office is the one thing you’re destroying! Isn’t that great! We’ve got one shot, one opportunity, to seize everything our employees ever wanted, but in that moment we let it slip…

There was a study done recently that asked about their modern workplaces. What was it in their office that made them the happiest? Turns out 90% of us want a private office. Yet, on the flip side, in all of our brilliance over 54% of us are converting our offices to open floor plans! Why? Because we’re stupid!

Also, because employees are kind of stupid in answering these kinds of surveys! They will tell you they want one of those cool, open office concepts with the bean bag chairs and picnic tables in a big room because look at those pictures of all the smiling faces of those employees. Also, is it just me, or do those smiling faces seem really attractive as well!? You know what? If we had open offices we would be more attractive!

For a decade, idiots like me and every media outlet known to man as talked about how Millennials just want open, collaborative spaces. We’ll be more productive, and have better teamwork, and make faster decisions, and be more collaborative, and we’ll solve global warming! The reality is much different. Turns out, working in a big, loud room with a bunch of fellow idiots employees makes you less productive.

Oh, great I get to sit in the middle of a giant room, across a giant table, and watch Steven pick his nose.

Here’s what happy productive employees actually want in an office:

  • Private.
  • Great WiFi and up to date technology.
  • Quiet.
  • Comfortable.
  • Cool design (which doesn’t equal ‘open concept’).
  • Well lighted.
  • Professional.
  • Clean, but not sterile.

Do we really hate cubes? Well, we hate cube farms that remind us of the 1979 Soviet Union. I don’t think most hate cubes that are designed for modern workspaces. The problem is we tend to not think about how we can use cubes in a modern design that lets people have a private space, but also open space for times they want that as well. It’s either cube farm or giant open warehouse, we tend to not think in between.

Ultimately, our employees want privacy and cool if you’re working for an organization that has made the decision that coming into the office is important to the success of the organization. I’m also going to guess if this study was done today, employees would also add “Flexibility” to the mix of what would make them most happy at work!