Does working for a bad boss help your career more than a good boss?

If you’re like most people, you’ve probably worked for some good bosses and some bad bosses. The best bosses I worked for were supportive and empathetic. They cared about me as a person and supported me as a professional. The bad bosses usually just focused on themselves and what I could do for them.

I know many people who will talk about working for a terrible boss and actually show signs of professional PTSD! We joke, but sometimes the experience can be that awful. There was a recent study done with refugees who are survivors of torture. I’m not saying working for a bad boss is “torture,” but I know I can find some people who would argue it is!

Here goes, Tim! Good bosses, bad bosses, and torture survival!

The study mentioned above found that refugees who were tortured, compared to those who didn’t get tortured, became more resilient. That which doesn’t kill you makes you stronger, comes to mind.

I think the same can be said about working for a bad boss compared to a good boss.

Employers are constantly looking for resilient employees. We try to measure resiliency in pre-employment assessments. During the past few years, resilience as a hiring competency has been very hot.

I have this theory that working for a bad boss or a bad company that treats you poorly, in many ways, makes you a better employee than you working for a great boss and a great company. And it all has to do with raising your level of resilience! You see, when times are good, and things are relatively easy, you are exercising that resiliency muscle.

I’m not saying you get soft working for great leaders and great companies, but you might get a little soft!

We see this constantly in the world as we go through great economic times. Everyone gets a little softer. Hard economic times force us to work that resiliency muscle. To harden up a bit, to grow a thicker skin, put up with some stuff that we wouldn’t normally, to survive.

Bad Bosses and Bad Companies Make More Resilient Workers!

There’s a fine line between becoming resilient and getting broken. That’s the hard part. Like the study found, in some cases, a person just gives up and accepts their fate. They begin to believe this was somehow deserved. The key is to find the “survivors,” those who wouldn’t give in or give up. Those who actually become more resilient from their experiences. Those are your diamonds in the rough from an employee perspective.

Too often, we only want to hire from winners. “Well, they worked for Google. They must be awesome!” And they might be. But I want “awesome” and “resilient” when I know we’ll face tough times. When we have to dig ourselves out of a hole, from a business perspective, I want to have some people who have been in a hole before and found their way out!

Another option is looking for strong workers who work for a bad boss at a good employer. We all know the world, at every company, is littered with some bad bosses, no matter the brand. I have a feeling the same resilience is built up over time. Having to “deal” with a bad boss for a while, and figuring out how to be still productive and get things done is an amazing skill to have acquired in your career. Even though it won’t feel that way at the time!

Yep, today Tim wrote about how refugee torture victims and working for bad bosses is similar to how we build resilience. Now to work on a case study with my own team…

Stay hard.

You Don’t Want Work Life Balance! Stop Lying!

My wife always tells me it’s actions, not words, that make a difference. You can say all of this great stuff, but if you do nothing, it’s meaningless. I think we would all agree with this.

So, when we hear graduating students, candidates, and employees tell us what they really want is “Meaningful Work” in their careers, we have to understand that those are “Words”! Not actions, just words. A study from Olivet Nazarene University Meaningful Work Survey asked this question and, predictably, found this:

So, yeah, 90% of us believe that meaningful work is critical for our career and happiness. That sounds about right. Those ‘words’ tend always to come out when we talk about our dream job, etc.

Then the study asked another question. It was basically, given your current career, job, etc., what is the one thing that would make it better? An action. But, remember those words!? What you would believe would make their career/job better should be “more meaningful work”! 90% of you idiots just answered that it was super important for your career and happiness!

Here’s what they actually said:

Show. Me. The. Money!!!!

Yep, you know I love this! “We just have a job that saves puppies! That would make me so happy!” Oh, wait, saving puppies only pays $23,000 per year!?! Yeah, screw those puppies! I want to work for a private equity firm! I’m a boat, bitch!

Want to retain your employees? Stop trying to make your employees believe that the rubber vomit you’re manufacturing matters and pay them more and give them flexibility! Stop asshole managers from treating their people badly! And magically, you’ll have high retention, and your people will love working for you, even though you don’t save puppies!

I get it. Deep down, we all want to do something that changes the world for good. We want to help others and save puppies. And the concept of meaningful work does really matter, given all other things, like compensation, flexibility, great leaders and co-workers, etc., are equal.

If I can make six figures a year saving puppies, I’m saving puppies. You’re saving puppies. We are all saving puppies!

But it doesn’t, so our actions speak way louder than our words when it comes to career choices and change. Meaningful work is not the most important thing for people in their careers. It’s something to consider, but don’t get too caught up in believing it’s going to fix all of your employee experience issues!

The more we believe we’ve changed because of the pandemic, the more ridiculous we look each time we leave jobs and people we like for more money. We had a good thing, but we think more money will make it better. The truth is the vast majority of us have no idea what we really want, but we believe more money is always the best answer.

“My company” vs. “Our company”

I was listening to some of my recruiters talk to candidates the other day. I like to do that from time to time. You learn a lot about your team, your jobs, your hiring managers, and your engagement levels.

One of the things I overheard was something like, “I’m going to tell you about the benefits that “MY” company offers.” There was another conversation where someone used “our,” “I’m going to tell you about the benefits that “OUR” company offers”.

It seems like a small difference, right? Both are positive, for sure.

I will tell you, as a leader, “my company” brings me to tears. The one thing I consistently hear from senior executives is, “I can get my team to care about this company the same way I do”. It’s a very common issue that comes up all the time. How do we get employees to take ownership when they don’t have ‘real’ ownership?

It’s a cop-out and too easy to say, “oh, just give them some real ownership”! Having an employee-owned company isn’t simple or easy. It’s very complex.

Using “My company” says to me that this employee is 100% in. Onboard. Wearing the logo! Reppin the gear! It’s not that saying “our company” doesn’t say that, but “my company” definitely says that!

It’s similar to when you hire a new employee from a competitor, and it takes some time to get them away from “we” vs. “them” vs. “you guys,” etc. “So, I know ‘you guys’ do it this way….” Oh, you mean “us guys,” right!? You’re now on the team. You’re not a ‘them.’ You are a ‘we’!

Sometimes some of the biggest changes we make to culture are simple changes in our own language and what those changes end up meaning to all those stakeholders in an organization.

Don’t Fall In Love With Your Work Robot!

Okay, this isn’t some sex robot post! I mean those are creepy. This is about your super cool and hip work robots that we’ll all have at some point in the near future because for some reason we can’t grow enough humans to do all the work so we can watch TIkTok all day.

The University of Michigan did a study, which should have you already questioning its validity, because, well, it’s Michigan, but I digress. The study was about the relationship between humans and robots in a work setting and team dynamics:

A new study by the University of Michigan and Sungkyunkwan University (South Korea) researchers indicates that these bonds can be detrimental as workers become more attached to the robot than their colleagues.

Human-robot teams can actually fracture into subgroups functioning more like two competing teams rather than one overall coherent team, the study showed. Much attention has been directed at the positive outcomes of bonding, such as higher work engagement and enjoyment, but few studies have looked at the negative repercussions for team relationships and performance.

In the lab study, 88 people were assigned to 44 teams, each consisting of two humans and two robots, that would move bottles from different points in a competition. The participants answered questions about their performance and connection to their human and robot partners. Among the results: When humans connected more with the robot, a subgroup within the team pairings emerged, which negatively altered the teamwork quality and performance...

So, is it good or bad to fall in love with your robot co-worker?

Turns out, humans get jealous and robots don’t! Within a team setting, if you get tight with your robot co-worker more than your human co-worker, the team performance will suffer!

If you flip the script, and you get tight with your human co-workers, but you don’t get tight with your robot co-workers, the performance of the team does not fall, and actually increases a bit. Why? Because robots don’t give a shit about your feelings! Good or bad. They don’t care if you like them or don’t like them. Now, with advances in A.I. far above what we have now, that might change, but as of today, robots do robot stuff and they do it pretty well.

The funny part of all of this is that we, as humans, can actually think we build a relationship with a robot that is more fulfilling than what you can build with a real human. I guess that shouldn’t be surprising. Most of us would rather spend time with our pets than most people, so spending time with a robot that never talks back and just works really hard, is probably a great alternative to real human co-workers!

What if you’ve already fallen in love with your Robot co-worker?

Well, all I can say is:

Love is love is love is love is love…

Also, don’t push it in Debbie’s face around the lunch room table. That’s never good for team dynamics.

Just do your damn job, Timmy!

It seems like frustration is at an all-time high. On a daily basis people are coming unglued over things they have no control over, and never will.

We are told to be more empathetic. We are told our employees need us to be “X”. You fill in the “X” because it changes pretty much article to article, generation to generation, leader to leader. One day I’m just supposed to care more. Then the next day I need to listen more. The next day I need to understand more. Today, I need to be more flexible.

Somehow we’ve gone from running businesses to managing a daycare.

I’ve stopped listening to people who don’t do the job I do. To the people who haven’t done the job in the past decade. To the people who claim to be experts but haven’t worked in my field, maybe ever, but certainly not in the past few years with the massive transformation that has taken place in the workforce. 

Instead, I’m going out and talking to my employees. The young ones, the old ones, the ones in between that we’re not supposed to pay attention to anymore because they don’t matter because they’re not young or old, or female, or a minority, or gay. I’m going out and talking to them all equally. Since I need them ‘all’ to move my organization forward. Especially, today with all the issues we have in finding talent.

It doesn’t matter what my employees are telling me. That’s for me, to help them. The thing that will help my employees, most likely won’t help your employees. You work in a different culture, location, industry, climate, etc. No one is a better expert on my employees than I am. 

Just like you will be the expert of your employees, your team, your department, your organization.

 But, here’s what I think you’ll find out:

 – Your employees are all individuals with very specific problems, concerns, and desires.

– Their problems start close to them and then move outward. Sure it sucks Trump is making massive change and they want to help America and the World, but first, they have an issue with daycare and paying student loans, and a health scare. Those problems are bigger than the world problems you keep shoving down their throat. Help them solve the problems close first, then solve the world.

– Your millennial employees became adults, and you keep treating them like they just left college and are still kids.

– Your ‘new’ youngest employees are much different than millennials, and they’re not. They’re still young people with young people’s problems and passions.

– Your employees want to be successful. Across the board, it’s a driving and motivating force. You helping them become successful is the most important thing you can do as a leader. What’s successful? That is also very individualized. Your challenge, as a leader, is to find a way to tie their success to the organization’s success. It’s hard to do, and you have to figure it out for your employees.

We keep letting other people tell us how to do our jobs. Have fun with that. I’m going to do the job I was hired to do, the way I know it needs to be done because no one knows how to do this job, better than me.

Everyone Wants to Work at the Party, Until They Do…

This past week I got a chance to head down from frigid cold Michigan and spend a couple of days in Phoenix (Thanks, Paradox/Olivia!). Some work, some play. I went to the PGA event being held in Scottsdale. If you aren’t familiar with the Waste Management Open PGA Event, and you love golf, this is a bucket list event to attend. If you hate golf and have zero interest, this is STILL a bucket list event to attend!

Basically, the Waste Management Open is what happens when someone said, “What if we have a party with 250,000 people and threw a golf tournament into the middle of it! I wish I was exaggerating, I’m not, it’s unbelievable fun and mayhem, and it’s a professional “boring” golf tournament!

It’s a giant party.

I got a really cool opportunity to spend the entire morning walking the course with a golf agent of one of the top players in the world. Super cool guy and very generous to let me tag along with him on his “job”. We were following his player. And of course, me being me, I was grilling him with questions and talking shop.

Because of all the crowd insanity going on, which is the opposite of a normal golf tournament, my belief was these golfers must LOVE this! The agent agreed, for one weekend, it’s very cool and most of the golfers love this unique experience. But. There’s always a but, right? This is their job. It’s a super stressful, performance-driven occupation where a missed put can mean you get paid to play golf on the weekend or you fly home early with nothing. Or a missed putt at the end of your round can cost you hundreds of thousands of dollars.

So, it’s great for one week, but it would be a nightmare having to deal with this every week!

Too many people think they want to work at the party!

Working at the party is fun, until you never have time for some calm. For some focused time. For some sanity in a stressful world. It’s why constant motivation and energy are unsustainable, the body and mind love to have it in doses, here and there, but it would be destroyed having it all the time.

I hear leaders tell their HR team, “I want an upbeat, high-energy work environment all the time!” And the HR team tries to build it, but it always fails. We can produce this for certain events, certain points in time, but constantly would be a nightmare. It would be some drunk dude screaming your name as you’re trying to make a $250K putt on the 18th green, but instead of this just happening once, it’s happening every single time you putt!

I think too many people mistake “fun” with “success”. I find that most employees who are successful in their job and career describe that success as having fun at work. As work being positive, etc. It’s very rare where you’ll find a successful employee who describes their work environment as not fun, boring, etc.

They think, if I’m having fun at work, that will feel amazing. But I can provide a fun environment and if you’re failing, you’ll still feel awful because you’re failing. “But, Timmy, there’s a roller coaster in the lobby! And we have beer anytime you want!” Yeah, but I can’t figure out how to do my job and I can’t reach my goals.

As a fan, I absolutely love the Waste Management Open and before I had a chance to hear and see the other side, my thought process was why hasn’t every PGA event turned into “this”? It’s because for how much everyone involved loves this ‘one’ event, having it over and over again, would no longer be fun for the main attraction, the golfers who are trying to do their job.

So, what’s the moral of this story? A little “party” goes along way!

The Primary Work Element That Creates Happiness!

Oh, I bet it’s working for a great boss! Or, maybe it’s having a best friend at work! No, it must be dog-friendly! Puppies make me happy! I wonder if it’s money or free tacos or something like that!?

No, you’re all wrong!

In fact, the one thing that correlates to high employee happiness at the office is the one thing you’re destroying! Isn’t that great! We’ve got one shot, one opportunity, to seize everything our employees ever wanted, but in that moment we let it slip…

There was a study done recently that asked about their modern workplaces. What was it in their office that made them the happiest? Turns out 90% of us want a private office. Yet, on the flip side, in all of our brilliance over 54% of us are converting our offices to open floor plans! Why? Because we’re stupid!

Also, because employees are kind of stupid in answering these kinds of surveys! They will tell you they want one of those cool, open office concepts with the bean bag chairs and picnic tables in a big room because look at those pictures of all the smiling faces of those employees. Also, is it just me, or do those smiling faces seem really attractive as well!? You know what? If we had open offices we would be more attractive!

For a decade, idiots like me and every media outlet known to man as talked about how Millennials just want open, collaborative spaces. We’ll be more productive, and have better teamwork, and make faster decisions, and be more collaborative, and we’ll solve global warming! The reality is much different. Turns out, working in a big, loud room with a bunch of fellow idiots employees makes you less productive.

Oh, great I get to sit in the middle of a giant room, across a giant table, and watch Steven pick his nose.

Here’s what happy productive employees actually want in an office:

  • Private.
  • Great WiFi and up to date technology.
  • Quiet.
  • Comfortable.
  • Cool design (which doesn’t equal ‘open concept’).
  • Well lighted.
  • Professional.
  • Clean, but not sterile.

Do we really hate cubes? Well, we hate cube farms that remind us of the 1979 Soviet Union. I don’t think most hate cubes that are designed for modern workspaces. The problem is we tend to not think about how we can use cubes in a modern design that lets people have a private space, but also open space for times they want that as well. It’s either cube farm or giant open warehouse, we tend to not think in between.

Ultimately, our employees want privacy and cool if you’re working for an organization that has made the decision that coming into the office is important to the success of the organization. I’m also going to guess if this study was done today, employees would also add “Flexibility” to the mix of what would make them most happy at work!

If you charge your employees to Covid Test, You’re stupid!

Wow, that seems aggressive!

The new, on-hold, Federal Vaccine Mandate has organizations all over the country losing their minds, and that is putting it lightly!

I have to say, for how dumb I usually think our US government is on most things, no matter what party is in charge, this Vaccine Mandate was kind of brilliantly written regardless of which side you’re on. Unlike most government regulations this one is pretty tight. You have two options:

  1. Get the vaccine.
  2. Put on a mask and test weekly.
  3. See #1 or #2

It’s extremely rare that in HR we see something so straightforward.

“Well, Tim, you missed religious and medical accommodations!” No, not really. Doesn’t matter. Great you need or want accommodation, doesn’t matter. #1 or #2, which one do you want, #2 will fill your accommodation.

So, why are you stupid for charging your employees for Covid testing?

First, the new, on-hold, federal mandate, does allow employers to charge their employees who don’t want to get vaccinated and now have to be tested, weekly. Legally, you are allowed to charge your employees.

Second, doing so, no matter what you believe about the vaccine, is stupid!

It is next to impossible right now to hire great talent. Fact.

So, in this environment, you think the best way to retain employees is to tell them you’re going to make them pay for their own test?! Um, nope! They’ll just leave you and go work for someone who won’t make them pay and probably also doesn’t make them feel like a second-class citizen for making their own health choices.

I continue to hear from well-meaning HR pros across the country that they will be making their employees pay for their own testing, and honestly, I just don’t understand this stance. It seems like a recipe for disaster when it comes to retaining employees you desperately need.

But, the testing costs a lot and we want our employees to be vaccinated!

Yeah, I want world peace.

The fact is, in the US, we are not going to get everyone vaccinated. We have huge parts of our population that just don’t trust the vaccine is right for them. Under 50% of African Americans in the US are unvaccinated and have no desire to be vaccinated. Almost 50% of Union workers in the US are unvaccinated and have no desire to be vaccinated. This isn’t something even our government will be able to force.

US employers are going to have to make some hard choices if the courts decide to let this mandate go forward. For me, that choice will be to value all of our employees and work to keep everyone safe while also letting them make their own choice, and try not to make this a hardship for all involved financially.

The thing I won’t do is to shame employees who are fearful and I won’t make them pay to get tested.

What About Me!?

The year is 1981, the artist is Shayne Ward, the song is “What About Me” (Look it up, kids!). I actually sing this to my wife all the time as a joke:

The chorus:

“What about me, it isn’t fair
I’ve had enough now I want my share
Can’t you see I wanna live
But you just take more than you give”

What about the employees who have that are staying!?

We all have a lot of employees who are leaving us. I’ve had a couple of really great folks of my own that have left for new positions. I also have the vast majority that have stayed and are also really awesome!

We do this stupid thing in organizations that I hate. It’s been going on forever. We tend to really overvalue new employees and employees who are performing that leave, and we totally discount the folks who stay. Dare I even say, those who are “loyal” and stay. That’s a trigger I know, because honestly, those who left were loyal also, until, well, they left.

I mean, just because someone leaves for an opportunity that feels is right for them and their family doesn’t make someone not loyal. I believe disloyalty is when someone purposely tries to hurt your organization, and as such, is trying to hurt all the employees who actually work there as well. That’s way different!

We have this fixation on trying to “save” an employee who wants to leave. I actually think trying to save good employees is a good investment. The problem is, we also need a “save”/retention strategy for all those employees who are killing it every day and not going anywhere. They need the love as well!

Wait, isn’t that just good old fashion employee engagement or good new fashion employee experience?

Yes.

Yes, and in certain times it’s also more than that. In times of terrific economic advantage to workers, like we are now in, we probably have to do a bunch more. You can show your employees some love, or someone else will!

I had a number of conversations recently with really smart leaders around pay and compensation. In times like we are in right now, compensation market-level data can’t keep up. It never really can, but it usually doesn’t move this fast, so being 3-6 months trailing is okay. Right now, you can not be one month behind. Actually, your recruiters probably have better market data than your compensation team. They are seeing it with accepted and declined offers every day, with pre-screen expectations, with comments they are hearing from hiring managers on offers they are hearing about.

Don’t kid yourself, it’s about pay until it’s not about pay.

We have been sold an old paradigm that we love to believe is true, but it’s only half true. Pay being equal, all the culture and leadership stuff matters. Pay not being equal, no one cares about your stupid skills development program, and Billy the nice boss. First, pay me what I should be getting.

We have a major crisis on our hands right now as organizations. You can only solve so much of this by backfilling talent and turning on your recruiting machine. You first have to turn off the exit pipeline leaving your organization. Settle down the turnover and it will be easier to recruit and build back to where you need to be.

You have a ton of employees who are staying and not resigning. Those folks are now doing more to take up the slack because turnover is so high. As leaders, this is the time you actually make your money. Full court press on making sure your folks are taken care of in the ways that are important to them, that they feel appreciated and seen, that they matter.

It’s not about the folks leaving. It’s about the folks who are staying!

How Realistic Is It for Your Entire Company to Take Collective PTO? #SummerShutDown #HRFamous

On episode 70 of The HR Famous Podcast, longtime HR leaders (and friends) Tim SackettKris Dunn, and Jessica Lee come together to discuss the 2021 Summer Olympics, the concept of collective time off and entire companies shutting down, and the lack of women returning to the workforce.

Listen (click this link if you don’t see the player) and be sure to subscribe, rate, and review (Apple Podcasts) and follow (Spotify)

Show Highlights

2:30 – The Olympics are here! Tim’s wife is Olympic-obsessed and watches anything and everything.

4:00 – KD’s favorite Olympic sports are men’s basketball and the decathlon. He loves seeing some bigger dudes struggling with the run at the very end. Tim is a swimming and track-and-field fan.

6:45 – JLee is more of a winter Olympics fan, but she loves watching archery during the summer. She loves watching the Koreans kick butt in archery at the Olympics.

9:00 – To help combat burnout, companies have started to implement the concept of “collective time off,” where the entire company shuts down. Bumble recently decided to give their entire staff a week off at the same time.

11:00 – KD is skeptical of the concept — calling it Privilege — since a lot of companies cannot afford to let all of their employees take off a day like that.

14:00 – JLee mentions that at her company, Marriott, they cannot afford to give every employee time off since they are a 24/7 operation and that opens them up to controversy and criticism.

17:20 – JLee asks Tim if this can be used as a recruiting tactic. When he was working at Applebee’s, he found himself working an HR job on Black Friday even though there was nothing to do. Then they got a new CEO that changed the mindset not to treat everyone the same.

22:45 – There has been some more data released recently about women in the workforce. JLee mentions how it might not be an option for some women to return to the workforce now. Tim recently found a data point that said there are 2 million people that still have not returned to the workforce.

27:45 – KD thinks this isn’t an issue that HR can fix on its own. It can be a lot of work, but it can be very worthwhile since it’s one of the biggest untapped segments out there.

30:00 – JLee remembers seeing two moms that job-shared and thinking how progressive and seamless it was.

32:00 – Tim mentions how his brother-in-law is a teacher and only took home $10-15k a year after paying for childcare.