Category Archives: Employee Engagement

The #1 Cause of Bad Hires

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A while back I interviewed a lady that would make a great recruiter. She was high energy, great on the phone, could source and an HR degree.  She applied for the job we had open for a recruiter and 100% positive she would have accepted the position, if I would have offered it.  I didn’t.  She wasn’t a ‘fit’.  The job she truly wanted, her ‘dream’ job, was in straight HR, not recruiting.  She was willing to recruit – she really didn’t want to recruit.  We walked away from a terrific candidate.  Poor job fit is the #1 reason most people fail at a job.

Organizations spend so much time and resources ensuring they’re hiring the right skills, but most totally fail when it comes to organization and job fit.  Don’t get me wrong, it’s not easy to determine organizational fit.  Sure you can design an assessment, do peer interviewing, etc. But it always seems like a moving target, and it is.  Job fit also has multiple components:

1. The job you have open.

2. The company culture.

3. The job the candidate actually wants to do.

4. The job the candidate is willing to do and how good of an actor they are to prove to you that is the real job they want.

5. Your inability to see your perception of the candidate and their perception of themselves doesn’t align.

How many of you have ‘Poor Job Fit’ as a reason for termination on your exit interview form?  My guess is almost none.  Most managers and HR pros will list things like: performance, personality conflict, attitude, low skill set, personal reasons, schedule, etc.  We don’t want to use something like “Poor Job Fit” because what that says is “We suck at our jobs!”  The reality is – probably 75% of your terminations are because of poor job fit.  You hired someone with the skills you wanted, but the job you have doesn’t use or need most of those skills.  The job you have doesn’t meet the expectation you sold to the candidate.  The job you have isn’t really the job the person wants.

Most organizations would be farther off to hire by fit, than by skills.  True statement.  HR pros hate to hear that – because it discounts a lot of what we do.  Job fit is the key to retention – not skills.  Find someone who wants to be a recruiter – and they probably be a decent recruiter.  Find someone with great skills who doesn’t want to be a recruiter – and they’ll be a terrible recruiter.  In almost every occupation where you don’t need professional certifications (doctor, lawyer, CPA, etc.) this holds true.  I know a great Accountant who never went to accounting school – better than anyone I’ve met you graduated from accounting school.  Some of the best teachers – never went to college to become a teacher – but they love teaching.

Do one thing for me the next time you interview a candidate for a job – ask them this one question:

“If you could have any job, in any location, what job would you select?  Why?” 

There answer doesn’t have to be the job they’re interviewing for to be the ‘right’ answer.  Their answer should be in line with what you’re asking them to do – or you’re going to have a bad fit – and either you will eventually be terminating them, or they will eventually be resigning.

2013 Grads – Here’s some advice from HR

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It’s that time of year when college and universities around the world will release onto us the great minds of the 2013 graduate class.  This always makes me think of the popular advice – Wear Sunscreen:

While this advice might be from 1999 – it still rings true today – but like everything else in the world this can be added to and expanded.  Here are my additions to the advice above for the 2013 grads from an HR Pro – listen up:

– Don’t buy into the fact that a paper resume is no longer needed.  Most people who are making hiring decisions are old – they like paper to hold onto while they asked you pointless questions that will tell them nothing about what you can do as an entry level candidate, it makes them feel comfortable.  White paper and black ink – don’t get creative – old people don’t like creative.

– Have a story when interviewing.  In almost every single interview process you’ll get a moment to tell your story.  People will hire your story, not your skills – because you don’t have any skills, but you might have a story.

– Over dress for your interview.  While you might feel out of place to their business casual, it shows people that you care about your appearance and that you’re trying to get this job.  They’ll laugh about you after, but they also appreciate the effort.  Don’t wear your Dad’s suit – that’s tacky – unless your Dad has extraordinary taste and wears your size.

– Don’t go to work if you’re not ready to go to work.  You can be young and poor only once in your life.  Then you get older.  Being older and poor, sucks.  Being young and poor is like being in college without classes.

– Big companies are cool for your resume, but do very little to teach you anything about running a business.  A small company will let you do more than you should.  Both experiences are valuable – don’t think one is more important than the other.  Too many new grads think big firm experience is key to success and crap on smaller companies – those people miss out and what it really takes to be an executive in the future.

–  If someone at your first job offers you a chance to get together after work as friends (drinks, softball, coffee, movie, etc.), do it – unless they’re creepy.  Having strong work relationships will move you forward in your career faster than your skills will.

–  Learn how to drink in moderation.  You’re not in college anymore and when you drink with work associates you need to be able to have a drink or two and be good.  Don’t become the office story about what not to do.  If you do by chance do this – find another job – you will never outlive this story.

– Don’t be the weird person in your office.  How do you know if you’re the weird person?  Do others invite you to lunch, or do you invite yourself?  Do people stop by your cube, or are you always stopping by everyone’s cube?  Corporate success depends on your ability to fit into the culture.  Companies like inclusion, as long as you fit into the ‘inclusion’ they’ve decided for their organization.

Good Luck 2013 Grads!

The Rules About Hugging At Work

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Hello. My name is Tim Sackett, and I’m a hugger.   Being a hugger can make for some awkward moments – what if the other person isn’t expecting a, or doesn’t want to, hug and you’re coming in arms-wide-open!?

Fast Company has an article recently titled: To Hug Or Not To Hug At Work? by Drake Baer, that delved into this subject.  Here’s a piece from the article:

“the uncomfortable feeling you get when you realize that your concept of your relationship with someone else doesn’t match their concept. The intensity of awkwardness roughly corresponds to the magnitude of difference in relationship concepts.”

I consider myself to have a number of roles: Husband, Dad, Coach, Boss, Friend, Coworker, etc.  In each of those roles I’ve hugged and will continue to hug.  Sometimes, though rarely, I’ll find someone who isn’t a hugger.  The first time I ever met Kris Dunn face-to-face, we’ve had known each other and talked frequently by phone for a year, at the HR Tech Conference – he was coming out of a session, I recognized him, he recognized me, and I went full ‘bro-hug’ (sideways handshake, other arm hug-back slap combo) on him, and I’m pretty sure he was caught off guard – but played along.  Kris is a closet hugger.  Jason Seiden, he’s a hugger.  So are Laurie Ruettimann and Dawn Burke.  I find Southern folks are huggers, more than Northern.  Western more than Eastern.  Canadians more than Americans.  Men feel much more comfortable hugging women than other men. Women will hug anything.

I thought it was about time we had some hugging rules for the office, so here goes:

The Hugging Rules

1. Don’t Hug those you supervise. (The caveats: You can hug a subordinate if: it’s being supportive in a non-creepy way (major family or personal loss – sideways, kind of arm around the shoulder, you care about them hug);  it’s at a wedding and you are congratulating them; it’s a hug for a professional win (promotion, giant sale, big project completion, etc.) and it’s with a group, not alone in your office with the lights off; you would feel comfortable with your spouse standing next you and watching that specific hug.)

2. Hug your external customers or clients when they initiate hugging sequence.  (The caveats: Don’t hug if: it is required to get business – that’s not hugging, that harassment. Don’t let hug last more than a second or two, or it gets creepy; Don’t mention the hug afterwards, that makes you seem creepy!)

3. Don’t Hug the office person you’re having an affair with in the office.  (no explanation needed)

4. Hug peers, not just every day. (It’s alright to hug, but you don’t need to do it everyday for people you see everyday. Save some up and make it special!)

5. When you Hug, hug for real. (Nothing worse than the ‘fake hug’!  A fake hug is worse than a non-Hug.)

6. Don’t whisper – ‘You smell good’ – when hugging someone professionally. (That’s creepy – in fact don’t whisper anything while hugging!)

7. Don’t close your eyes while hugging professionally.  (That’s weird and a bit stalkerish)

8.  It is alright to announce a Hug is coming. (Some people will appreciate a – ‘Hey! Come here I’m giving you a hug – it’s been a long time!’)

9. It’s never alright to Hug from behind.  (Creepier!)

10.  Never Hug in the restroom. (Make for awkward moment when other employees walk in and see that.)

11.  If you’re questioning yourself whether it will be alright to Hug someone professionally – that is your cue that it probably isn’t.

 Do you have any hugging rules for the office?

Exclusively Inclusive

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The CEO of clothier Abercrombie and Fitch, Mike Jeffries, made some comments in an article that have set off women across the world!  Here are some of the comments from the original article in Salon (By the way – the article is from January 2006! – but were brought to light by a local CBS news show looking to get reaction from women):

“In every school there are the cool and popular kids, and then there are the not-so-cool kids,” he says. “Candidly, we go after the cool kids. We go after the attractive all-American kid with a great attitude and a lot of friends. A lot of people don’t belong [in our clothes], and they can’t belong. Are we exclusionary? Absolutely. Those companies that are in trouble are trying to target everybody: young, old, fat, skinny. But then you become totally vanilla. You don’t alienate anybody, but you don’t excite anybody, either.”

To keep this going Huffington Post Blogger, Sara Taney Humphreys, wrote an open letter to Jeffries last week on their website – A message to Abercrombie’s CEO from a former Fat Girl (remember this was response to an article from 7 years ago!):

“My first thought was… Is this for real? Am I reading an article in The Onion or something? No. Sadly, this quote was actually uttered by a supposedly educated and successful adult.

My second thought was… Does this guy have kids? By all accounts, the answer is no. Thank God. Can you imagine having this insensitive man as your father? Clearly, he doesn’t have children because if he did, I can’t fathom that he would do what he’s doing….Shame on you for perpetuating the bully on the playground mentality, in the online community and with our youth. The message you are sending is reprehensible and an appalling waste of an opportunity. You could have chosen to use your power and position to promote tolerance and love. Instead, you chose to promote and validate bullies. Your campaign is telling our young people that it’s perfectly acceptable to exclude someone because of the size of their body.”

Thousands of women responded to the comments the same way as Ms. Humphreys.  I’ll paraphrase the majority: “This guy is a jerk”, “He doesn’t get it”, “This is what’s wrong with America”.

I’ve never been able to wear A&F clothing – it’s not designed for me – short white guy, built like a fire hydrant.  I get it.   I wish I was a little bit taller, a bit skinner – but alas I’m comfortable with who I am and I’ve found stuff to wear.  I have 3 sons – not all of whom fit the body type of an A&F shopper – but they to have made it through life alright not wearing overpriced A&F stuff.  Because myself and my boys can’t fit into A&F clothing – I don’t think Mr. Jeffries is a monster.  I think he’s an opportunist, who saw a segment and filled it.  He wanted to attract a certain person to his establishment.  He did this knowing it might fail miserably – those cool kids with the skinny bodies – might have hated A&F clothes.  He took the risk of becoming exclusive and it paid off.  Capitalism.

Think about this example as an employment brand (and certainly A&F is an employment brand).  Do you want to be ‘Inclusive’ or ‘Exclusive’ in your Employment Brand?  I know the majority of you will say “Inclusive, of course!”  But a few will see the benefit of being ‘Exclusive’.  Being an exclusive employer will definitely shrink your candidate pool, but it will shrink your pool to your target market (Enterprise Rent-a-car goes after college athletes and has found great success in that pool).  If you like and have success with your target market – maybe an exclusive strategy is for you.  It’s too easy to say “Inclusion” is the answer to everything.  It’s not.

You Still Don’t Work 80 Hours Per Week!

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I have to say one of my most read posts, ever, and one that I take the most crap about is –What would it take to get you to work 80 hours per week? People actually take this post as a personal attack to their work ethic.  So, I’m here to say – I still don’t believe you!  And, now I have research to back up how you don’t really work 80 hours in a week.  From Fast Company -The Truth About How Much Workaholics Actually Work:

“A study published in the June 2011 Monthly Labor Review that compared estimated workweeks with time diaries reported that people who claimed their “usual” workweeks were longer than 75 hours were off, on average, by about 25 hours. You can guess in which direction. Those who claimed that a “usual” workweek was 65–74 hours were off by close to 20 hours. Those claiming a 55–64-hour workweek were still about 10 hours north of the truth. Subtracting these errors, you can see that most people top out at fewer than 60 work hours per week. Many professionals in so-called extreme jobs work about 45–55 hours a week. Those are numbers I can attest to from time logs I’ve seen over the years. I’ve given speeches at companies known for their sweatshop hours and had up-and-comers keep time logs for me. Their recorded weeks tend to hover around 60 hours–and that’s for focused, busy weeks with no half days, vacation days, or dentist appointments, and, most important, for weeks that people are willing to share with colleagues. We live in a competitive world, and boasting about the number of hours we work has become a way to demonstrate how devoted we are to our jobs.

That would be funny, except that numbers have consequences. If you think you’re working 80 hours per week, you’ll make different choices in your attempts to optimize them than if you know you usually work 55.”

Look – I get you work hard and you work long – but, I also get all of us think we work longer than we actually do!  It’s not an attack – it’s just the truth.  The same goes for all of you out their working 40 hours per week, when you only have about 20 hours of work – you find ways to stretch 20 hours of work into 40 hours of pay!

Ultimately, we shouldn’t be talking about hours, damn Unions!, we should be talking about results.  I don’t care if you work 10 hours or 100 hours – I, truly, only care about what you get done in that time.  We still have too many leaders who worry about hours and watch and see who leaves ‘first’ and who stays ‘late’.  The reality is – it probably has no bearing at all on their performance – and if anything, probably has a negative influence.

Results.  Set the desired result and manage to that.  If you have those not meeting the result – then you manage that issue (which might include the need to work more hours!).  I know, I know the girls from ROWE will love hearing this – and think they converted me – but they haven’t.  While I really like ROWE – it still doesn’t work for every organization.  Ugh, please don’t let Cali and Jody see this!

Mailbag: How Can I Get My Employees To Refer More?

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From The Project mailbag –

“Tim –

My company is doing a ton of hiring and we are trying to get our employees to refer former co-workers, friends, family, etc.  We offer a great referral bonus.  We make it easy. Still we get little, if any, referrals – and usually it’s the same people who refer candidates.  What can we do to get our employees to refer more people?

-Jennifer, Talent Acquisition Director, Austin, TX”

I love this question, because I think 99.9% of Talent and HR Pros face this same dilemma at some point in their career.  We spend a ton of time and resources putting together a great referral program – then we get the same results we got from the old referral program!  It’s frustrating. It makes us feel like our employees don’t care about the company. It makes us feel like we must not be doing something that we should.  You’re right! Well, somewhat right!

Here is my response to Jennifer:

“Jen – (It’s funny but I have a small pet peeve – if someone has a longer name with multiple syllables or one that seems formal – I like to call them by the shorter easier name. Sometimes people take offense to that. Like with ‘Jennifer’ – I like ‘Jen’ – with William – I like Will or Bill – Steven is Steve – James is Jim – you get the picture.  If you tell me “No, it’s James”, in my head I’m thinking “No, it’s asshole!” Anywho…back to Jen!)

Everything with your program is fine. Sure you can make tweaks and add technology, etc.  But basically referral programs don’t work because Talent Acquisition does two things wrong:

1. You’re asking the wrong question.  Almost every HR shop wants their employee to refer more candidates – and they will ask “Who do you know that is looking?”  The reply, almost 100% of the time – “No.”  Instead, ask this one question, then have your recruiters shut up and write down what they say: “Tell me the name of one of your previous co-workers from your last company.”  That’s it.  Each name is a referral.  You can tweak it for certain companies you want to pull from and focus the question to those current employees who came from those companies.  It works.   

2. You Don’t Ask Face-to-face.  Employees can blow off email easier than anything. Stop sending email and even calling them.  Get your lazy butt off your chair and have your recruiters sit down face-to-face when they ask this question. 

This change, to how you go about getting Employee Referrals, forces your recruiters to actually recruit – which is why 99% of companies don’t do this on the corporate side of Talent Acquisition!  If all you get is a name and a place of employment – your recruiters will have to Google a phone number and call into a company to speak to the person – they also might be able to find the person on social networks and track them down that way, but it’s faster to just call them at work.  People LOVE being called about a job opportunity!  It’s flattering. You found them – they don’t know how – they must be doing something right!  

Let me know how this works!

Tim”

I hope Jen tries this with her team, but I don’t hold out hope.  People say they want more of something – you tell them how to get it – and they reply with “Oh, I didn’t want to do that”.  Oh, so you were looking for magical unicorns to give you more referrals – my bad – yeah, those work to, magical unicorns are great for referrals!  What people really are saying is “How can I get more referrals without doing anything to get them?”  My answer to that question would be different from what I told Jen above – that answer is:  “Nothing”.

 

 

 

 

A Car Ride To Laramie

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There are times in your life you’ll never forget.  Take a moment and think about your past.  What comes to mind?  It’s funny how we can recall some very important moments – graduating, getting married, birth of a child, etc., but we also recall some very, for what it seems now, insignificant moments as well.  I thought of one recently – and I was able to recall it like it was yesterday.  In the summer of 1988 I made a decision to forgo an academic scholarship at Western Michigan University and drive 1200 miles to attend the University of Wyoming.  I never went and visited UW, and being that it was 1988 – I couldn’t even have looked it up on the internet.  I had a friend who was there and the extent of the conversation was “hey, they have a men’s volleyball team here – come out and play”.

I packed up my 1979 Ford Mustang and set out with an atlas of the United States my father had given me.  It was August and hot, and my car had no air conditioning and an 8 track tape player.  I bought a cassette tape adapter, filled up the tank with everything an 18 year old had to there name and drove west.  Here’s the exact moment I remember –

I’m driving across western Illinois on I80 – it’s basically truck stops and corn fields.  The sun is shining hot, the windows are down and the music was loud (because of how loud the wind noise was driving down the highway with your windows down).  I had this feeling of hope like I had never felt before.  Of wonderment.  An energy that you only feel when starting something new.  It was a feeling of – I’m starting my life.  For the first time – the life I would be living would be mine – and it was glorious.

It’s not a memory most of us get to have frequently.  Usually once – then real life comes along and kicks you in the ass at some point (Dad forgot to mention that part as he handed me a cooler of cold drinks on my way out of Grand Rapids!).

Starting something new.

Think about that the next time you’re trying to figure out how to get something launched or start something over within your organization.  Starting is where the fun happens – not where the work begins.  Starting is where you still have hope.  Where everything is positive.  When your energy level will be highest.  Don’t waste the start.  Relish in it – make it last – don’t discount it. Crazy how a simple car ride to Laramie can mean so much.

 

A Diversity Plan Even White People Can Live With!

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When was the last time you went to a crowded beach or park, or even went to an outdoor concert where you had to sit on the grass?  I can bet you did something – because everyone does this.  You set up a perimeter didn’t you? A what?! A perimeter. You put down your blanket, maybe an umbrella, some chairs, etc.  You made sure you carved out ‘your’ space, in a public space that is open to everyone.  Hell, let’s face it – if you would have had portable fencing you would have put that up as well.  Humans like to collect, build and attempt to keep all of it.  It’s why the Great Wall of China was built.  It’s why we have a silly fence up between the U.S. and Mexico.  It’s why you have a 6 foot high fence up around your 40 foot by 40 foot backyard in the suburbs.  You’re protecting ‘your’ space.

Diversity is about breaking down those walls, those barriers, so it stands to reason that those barriers that are being broken down are going to cause some folks to be uncomfortable.  In 99.9% of the cases in today’s work world – those folks are white people – and to slice it even further – white men.  Let me give you an example so we can discuss:

Let’s say you work in a company with 100 employees and 88% of those employees are white.  Now HR comes out and says “we value Diversity” (not sure who the ‘we’ is, but we’ll assume our white leadership team who live in the $750K homes and their kids go to schools with zero diversity), and we are going to do a bunch of ‘stuff’ to increase the diversity of our workforce.  Here’s what the 88% hear.  “You 88 white people aren’t good enough.  We need to get rid of some of you and bring in minorities because they can do it better.”  Which might be true.

Remember your blanket in the park?  Someone just sat their chair down in the middle of your white work forces blanket. That isn’t a good feeling.  (It’s uncomfortable for you to hear/read ‘white work force’ isn’t it? Most people who write about diversity/inclusion will use ‘majority’ and ‘minority’ because it puts it in less black and white terms – makes it easier to accept.)

Most organizations and HR shops struggle to do Diversity and Inclusion successfully in their organizations because they are unwilling to recognize this simple reality and address it.   Oh, believe me I hear you right now!  “Tim – diversity and inclusion isn’t about color – it’s about thoughts and ideas!” Then you my friend don’t get the reality of 90% of the organizations out there today.  For most it is still about faces – shouldn’t be – but it is.  To be successful – we have to move beyond that.  So, how do you do that?

There isn’t a perfect solution.  A silver bullet.  But I do know one way that has helped some organizations – but it might give you (HR and leadership) some answers that will be hard for to live with!  Data.  Data doesn’t lie.  It just gives you the truth.  If you ‘truly’ want better performance – through data, find the exact makeup of the highest performing groups and teams in your organization, industry, competitors, etc.  Here’s the catch – data might show you that your 100% all white guy sales team isn’t the most effective.  You might find that the makeup should be 90% 24 year old Asian females and 10% middle age Hispanic males.  You also might find that 100% white guy is the best.  Data will give you truth – most organizations don’t want the truth.  Most HR shops don’t want the truth.  They want to take your 88% white and turn it into 75% white because ‘feels’ better.

I’m not saying your white employees will like to hear that they are all getting let go so you can bring in your all female Asian team, but at least there is a reason based on data – not feelings.  HR and leadership have been sold a false premise that Diversity and Inclusion is good for all.  It makes you better.  And so we march forward like lemmings off a cliff, not questioning the truth.  The truth is – diversity and inclusion might be great for your organization.  The truth is – it also might be disastrous for your organization.  Do the research.  Stop reading USA Today articles.  Figure out what is actually best for your organization.  Don’t blindly follow anything, just because everyone else is doing it.  There is a ‘right’ answer out their for your organization, and you might be surprised at what that answer is.

Tweeting on the Job

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For those who don’t know one of the greatest times of the year has started – the NBA Playoffs! – and being a starting member of the 8 Man Rotation – it’s my duty to post something about the NBA playoffs and tie it back to HR.  It’s what we do.  It’s what we are ‘famous’ for.  It helps us profile our audience.  So, the playoffs get started this week without one of the greatest NBA players of all time, Kobe Bryant of the Los Angeles Lakers, who was injured this season and will be out the entire playoffs.  Kobe is the Laker’s leader and because he just had surgery can’t attend the games in-person, but he did the next best thing – he live Tweeted his feedback on his teammates during the game!  As you can imagine this went over like doing a live performance review of your CEO at the annual company picnic!

I was wondering what a live tweet stream would like if your team was live tweeting during your monthly town hall all-employee meetings.  I’m guessing something like this:

ButtKisser @ButtKisser
Sitting in the front row at Town Hall – can’t wait to hear what our CEO has planned for us this month!
BrownNoser @BrownNoser
@ButtKisser running CEOs dog over to the groomer, keep me updated on what she says! Instagram a photo! #BrownNoserProbs
ZombieEE @ZombieEE
@ButtKisser sign me in at the meeting I’m with @BrownNoser taking the dog
BrownNoser @BrownNoser
@ButtKisser don’t listen to @ZombieEE he is not with me!!!!  #SlackerLoser
RunnerGurlEE @RunnerGurlEE
So upset, dumb Town Hall meeting getting in the way of my lunch 5K! YOLO – looks like 10K tonight! #RunnerLife
ButtKisser @ButtKisser
Oh, CEO is looking sharp in Nautical Navy JCrew Blazer!  #GetItStarted
BrownNoser @BrownNoser
PIC! PIC! PIC!
TheCorpHRLady @TheCorpHRLady
All EE’s – Town Hall is starting in the West Atrium – Mandatory Attendance! #Cookies!
CorpCommunications @CorpCommunications
CEO expects the month to last all month and be another month. #ThisStatementReleasedToAllStakeholdersAtSameTime
CorpLegal @CorpLegal
@CorpCommunications please delete last tweet, we can not guarantee the month will last all month.
ButtKisser @ButtKisser
CEO said we should all continue to forth great effort and good things will happen. No layoffs planned!
CorpLifer @CorpLifer
Layoffs!?  We are having layoffs!  #WTH
ZombieEE @ZombieEE
Layoffs!  This sucks…
RunnerGurlEE @RunnerGurlEE
Layoff! Timing couldn’t be better! Have 26.2 coming up – need the time! #TrainingLife
CorpCommunications @CorpCommunications
The CEO said “No Layoffs”!!!
CorpLegal @CorpLegal
@CorpCommunication please delete your last tweet we can’t guarantee we won’t have layoffs.
BrownNoser @BrownNoser
I know some folks who need to be laid off! #Zombies
ButtKisser @ButtKisser
@BrownNoser LOL! #Zombies
TheCorpHRLady @TheCorpHRLady
There are still Oatmeal Raisin cookies left! #ChocChipAllGone
Am I close?  Do you think it might go something like that.  Probably closer than we want to admit!

Launch and Learn

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I love HR Pros! I really do.

There is one common trait that many of the best HR Pros have – we love to have things perfect before we launch or go public with them!  BTW – this is specific to HR – Operations, Sales, Marketing, etc. are all willing to ‘try’ stuff – to throw it out there and see what happens.  In HR this is taboo!

Why is that?

For me this idea is the one thing that truly holds HR back from being innovative.  Think about these words from Mark Suster at the Both Sides of the Table blog:

“I’m sure you’ve all heard saying derived from Voltaire, “don’t let perfect be the enemy of the good” which in a way is encapsulated in the lean startup movement and the ideology of shipping a “minimum viable product” (MVP) and then learning from your customer base.

I think about this topic of perfection being the enemy of the good often. Because I live in startup land where everybody is a perfectionist. I think this is particularly true because every startup entrepreneur is trying to catch lightning in a bottle.

I hear about it in every first product release. You can see it in the founders’ eyes. They want the perfect feature set, the PR company lined up to do the perfect press release, they want maximum coverage, rave reviews, viral adoption and they want to sit back and then wait for the signups to come roaring in.

Life doesn’t work like that. And gearing yourself up for a lighting-in-a-bottle moment leads to bad company decisions.”

If those types of decisions lead to ‘bad company decisions’, inevitably those same types of behaviors will lead to bad HR decisions.

I hear what’s going around in your head right now, HR Pros!  I’m an HR Pro myself – that voice is hard to quiet.  “How can making sure something is perfect – a project, a program, a new process – be bad for HR and our organization!?”  Making something perfect isn’t bad.  Failure to launch is bad.  Also, taking too long or using too many resources to ensure perfection can be a huge negative to how HR, and you, are viewed.  In HR we aren’t trying to save lives or solve the world economic crisis – we have some room to ‘test’ and do some ‘trial and error’ – as long as communicate that is what you’re doing.

I’ll give you a little secret I’ve used for years in HR.  Like most of us in HR I’ve designed my fair share of new programs and processes, and I’ve tried to make them perfect.  To ensure I didn’t have something blow up on me – I always have done ‘soft’ launches.  I’ll launch with a single department or I’ll communicate out that this is a ‘test’ and we need feedback.  99.9% of the time my ‘test’ goes off without any issues and the ‘test’ becomes the program.  That .01% of the time that something goes wrong or there are errors – we chalk it up to why we ‘doing the test first’!  Everyone wins.  Employees and hiring managers get to tell you where you messed up without feeling like they’re stepping on toes.  You get to correct your errors without feeling like an idiot. The company moves forward – faster.