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The Weekly Dose of HR Tech: @Greenhouse Recruiting Software & ATS

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The week on the Weekly Dose I review the popular applicant tracking system Greenhouse. I first learned about Greenhouse in 2015 and wrote about as a startup SMB ATS, but it was time to update that review and let you know how they’ve grown.

Since my last review Greenhouse has grown considerably (3,000+ customers) and has a number of companies using them with over 25,000 employees, so we can easily place them in the mid to enterprise market in the ATS space. Definitely, if you’re in that 1,000 to 25,000+ world, this is one of the stand-alone recruiting platforms that you must consider.

The “enterprise” HCM suites (from vendors like Oracle, Workday, etc) are generally able to support the complex IT requirements of big companies, but the Talent Acquisition module has been an afterthought and not really designed to support world-class TA functions. Greenhouse does both – handle the global complexities but with a focus on delivering the tools needed for a strategic, high-performing TA function.

What I like about Greenhouse: 

– The only ATS I’ve seen that has a built-in candidate experience survey.  If Candidate Satisfaction is important to your organization Greenhouse customers have a significantly higher rate than others based on Talent Board results.

– Built-in CRM tech allows you to keep pipelines engaged and nurture candidates in your database. Sourcing Quality Report which not only tells you where you hire the most candidates from but how far into the process do candidates get via each source.

– Blinded ‘take home’ assessments that help reduce hiring bias within the organization, combined with interview kits for hiring managers to ensure you improve diversity and inclusion within your organization.

– Predictive analytics that can help show you if you’ll be able to fill the positions you have open at the time needed, allowing you to adjust sourcing as needed to reach goals.

– Recruiter/hiring manager auto-alerts when candidates have been in process for too long, which kills candidate experience.

Greenhouse is the real deal when it comes to ATS technology. I can’t really do justice how much you can do with them, especially on the collaboration side of working through the interview process with everyone involved from approval through hire. If you’re looking to upgrade your talent acquisition technology Greenhouse is a great foundational piece to start with.

Greenhouse is definitely one to add to your demo list if you’re in the process of selecting a new ATS. I’ve yet to speak to a TA Leader who was using Greenhouse and left them because they wanted to find something better. I’ve spoken to many who have left others to go to Greenhouse and seem really satisfied.

You can also check out Greenhouse at their annual conference in New York – OPEN 2018 April 2-4, where Patty McCord (one of my favs!) will be keynoting.  

Weekly Dose – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on The Weekly Dose – just send me a note – timsackett@comcast.net

Are you willing to reduce your office cafeteria prices for female employees?

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I read an article a few weeks back in Detroit about a local gym that is offering a reduced gym membership for females. Males pay full price, females pay 30% less because females make less than males. How does that sound?

From the article:

“Ever wonder why XY>XX? WE DO! The Gym values its male members tremendously but we don’t value them a THIRD more than our female members!” the ad reads

The ad goes on to read that women can join for $20 a month with no initiation fee. The Gym Lake Orion’s ad promoting that women will pay 1/3 less for membership than men. (Photo: Rich Garvin)

The manager and operator of the gym, Rich Garvin, wants to even the playing field for women due to the pay disparity between men and women. “It’s just difficult to observe injustice or unfairness,” said Garvin. “I think it’s important that we don’t sit idly by … if we do, we condone it. And I don’t condone it.”

Garvin also said he’s not raising anyone’s prices. “You can get a $30 a month membership (for $20) … having a discount, encouraging women to come in, in an attempt to make it a little easier for them to do so, I think is a good business practice and just the right thing to do.”

So, first let me call B.S. on this entire thing and say I don’t believe Rich the owner one even little bit!

The type of gym that Garvin runs is more likely frequented by weightlifting dudes. He knows if he can get more women to sign up, even more, weightlifting dudes will show up. This is just good old fashion marketing, wrapped in activism for a hook.

Can you imagine if you actually tried to do something real like this in your workplace!?

Hey, employees!

This year we’ve decided instead of actually fixing pay inequality, we’re just going to reduce the cost of everything females might pay for in our environment! Health insurance is now 30% off! Coffee at the coffee bar is now 30% off and get scones buy 1, get 1! All full priced menu items in the cafeteria will be 30% off for women only.

Male employees don’t get upset, you make more money!

Have a great week!

HR

Yeah, that probably wouldn’t play well! But, is that the ‘right thing to do’?

So, this sounds completely crazy. Of course, you would never charge employees differently for the same access to healthcare and cafeteria food! I mean come on!

But, what do you do when you know you have certain employees making less for doing the same work? Do you automatically do what’s right and adjust their salary to make it equitable?

Giving your female employees a 30% discount on cafeteria food and drinks sounds ridiculous, but so does paying a woman less for doing the same work.

Career Confessions from GenZ: How Does GenZ Want You to Communicate With Them?

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Career Confessions from GenZ is a weekly series authored by Cameron Sackett, a Sophomore at the Univesity of Michigan majoring in Communications and Advertising. Make sure you connect with him on LinkedIn:

One of the things that my generation is most notorious for is our cell phone usage. According to The Washington Post, current teens are spending over 1/3 of the day on their phones. Now, I’m going to be upfront and say that I’m an avid phone and social media user, and I understand the potential dangers of spending too much time on your phone. On the other hand, I don’t foresee my cell phone usage habits or my generation’s changing significantly any time soon.

Due to this, companies are looking at changing how they recruit their candidates. As I am just dipping my toes into the workforce, I am starting to see how the interview process may be changing in the age of cell phones.

The majority of my communication with potential employers for all jobs that I’ve had has been e-mail. This is something that I’m all about. E-mail is like a more formal version of a text, where you don’t have the pressures to respond immediately and you can spend time thinking of a more formulated response.

Personally, I think that e-mail should stay as the main form of communication for communicating with candidates. I’ve heard that some companies are trying to implement texting or text messaging like platforms into their hiring process. Here’s the way I see it: when I text someone, I’m usually typing in an informal way and I typically respond ASAP. Also, a lot of errors occur in texting, like typos or texting the wrong person. These are easily fixed when you’re talking with your friends but not necessarily a potential employer.

I’m totally open to texting in the interview process, but I have my concerns.

Now when it comes to the more direct form of communication, let me dispel a common myth about Gen-Z: we don’t hate talking on the phone, we hate calling people on the phone. There is a HUGE difference between answering a phone call and calling someone and personally, I would much rather answer the phone than call someone. In addition, I think most of my generation does better in a face-to-face style of an interview because it allows for more of a personal connection. This may scare many people, but when a relaxed environment is created in an interview, I think that many of us would come to prefer in-person interviews.

Lastly, I don’t want to see recruiters messaging me on Twitter, Instagram, Facebook, Snapchat or any other social media platform. This isn’t because my social media profiles are inappropriate, thankfully I have some monitors on my profiles to keep them nice and clean (I see you Mom and Dad), but it’s because I see social media as a place that I can use for fun and enjoyment. I don’t want to have to constantly worry about messaging potential employers back on these platforms when I just want to use them to share/follow people and things I like.

Now, I am on the older side of Gen-Z (my 14-year-old brother is in Gen-Z too, how crazy!), so my opinions might not hold for the kids currently in middle and high school. I can say this: I (and most other college students) check our emails just about as much as you do, so that’s a good place to start!

_________________________________________________________________________________

HR and TA Pros – have a question you would like to ask directly to a GenZ? Ask us in the comments and I’ll have Cameron respond in an upcoming blog post right here on the project. Have some feedback for Cameron? Again, please share in the comments and/or connect with him on LinkedIn.

Besides being a Dad with a network, I thought the best way to get my son some ‘real-world’ experience would be to put himself out there as a writer! Let him know what you think and let us hear what you would like to learn about the next big generation entering our workforce!

Your Weekly Dose of HR Tech: @MintMesh Crowd Sourced Referrals and Recruitment CRM

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Today on the Weekly Dose I review the TA technology, MintMesh! Mint what? Sounds like a strange combination of refreshing gum and a media device I’ll get sued over! MintMesh is, in fact, a platform for crowdsourcing referrals from your trusted networks to solve your most pressing hiring needs.

With MintMesh users can actively engage with their network to provide referrals and be rewarded for those referrals through the MintMesh platform. I know you’ve seen and heard of employee referral automation, and MintMesh can easily do all of that.

BUT, Wait! There’s More! 

Truly, this isn’t an infomercial! They really have way more!

MintMesh is actually a full-blown talent acquisition CRM. MintMesh allows you to build talent networks and create talent pools (as many as you want, in whatever way you want), and from the system, you can begin to reach out and nurture those pipelines of talent.

MintMesh also gives you access to within minutes build position related “Microsites” for targeted recruiting of referrals that can be shared with your employee’s and hiring manager networks. When a candidate visits these sites they can show interest without a resume, and the built-in Artificial Intelligence will reach back out to them to finish the process.

What I like about MintMesh: 

– Referrals get their own ‘portal’ access where they can message alumni to ask questions, network with hiring managers and employees of the department they are interested in, all controlled by recruiters who decide which groups they should have access to.

– From within the platform, you can easily create a Microsite featuring a specific job, then go to your talent networks and invite the entire network to go to the microsite and apply, refer or just get more information on what you have.

– Oh, yeah, it’s also full-blown employee referral automation with a rewards system, you control. Want to reward for just referring, and not hiring? You can do that. Want to refer to both? You control it. Cash or a point-based system.

– Employees can also share feedback on a referral from within the system, that only you and the hiring manager will see.

– For referrals that don’t match a currently opening, MintMesh’s A.I. will continue to match, so when an opening is put into the system that matches the previous referral, the system will automatically reach out to them to apply.

Like I said, this is way more than employee referral automation! It’s really a full CRM that is built on an employee referral automation hiring process. Because it’s a full-fledged CRM, you can do so much with it.

So, why does MintMesh sell itself as Employee Referral Automation? Because we (talent acquisition pros and leaders) understand employee referrals and the process. Most of us still don’t really understand CRM and it’s capabilities, so MintMesh built something powerful that we could understand and use.

Who needs this? Really any organization that needs to hire consistently, and is having a hard time doing it efficiently. Well worth a demo, as the system costs $1/employee per month. 500 employee company? That’s $6,000 for full employee referral automation and CRM! You can not beat that price, and this is actually really good tech that is easy to use.

The Weekly Dose – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on The Weekly Dose – just send me a note – timsackett@comcast.net

LinkedIn’s Global Recruiting Trends 2018

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Each year, over the past few years, I look forward to reviewing LinkedIn’s annual Recruiting Trends report. The 2018 version is no different! It’s sixty pages of insight and case studies and really digs into the hottest trends in recruiting we are all facing. It’s definitely something every TA pro and leader should read.

One reason I like this report is that the data comes from over 8,000 TA pros from an almost perfect cross-section of small, medium, large and enterprise-sized organizations. This is rare. Usually, these types of reports are all enterprise-focused, but LinkedIn works to get each segment to be a quarter of the respondents.

LinkedIn found four main trends across all sized organizations in Recruiting:

  1. Diversity, Inclusion, and Belonging.
  2. Interviewing
  3. Data Analytics
  4. Artificial Intelligence

At first glance, this doesn’t seem very surprising. I don’t think any of us could have thought Diversity could have gotten bigger as a trend, but when you have a current political climate in America like we have, well, diversity has never been more important. Interviewing as a trend seems strange, and it makes me think there’s probably something LI is pushing from a product standpoint. The LI data shows interviewing is a trend because of how it’s evolving in selection.

Data and A.I. are also things that also seem to be solid trends that most TA pros are in the midst of trying to figure out. A.I. is an easy one, it was huge in 2017 and it’s not going away. Data was giant in 2015-16, and every HR tech vendor became a ‘data’ company, but the fact remains most TA leaders and pros still struggle to get their arms around this and the LI data shows this as well.

I read the entire report and took away two really cool ideas:

– Diversity and Inclusion are giving way to ‘belonging’. It doesn’t matter that you hired more women or more of whatever it is you needed to look like a United Colors of Benetton ad. If those you hired don’t feel like a part of the organization, you’ll never keep them anyway. 

This level of diversity is really hard. It’s actually easy to check boxes and get to a point where you’ll look politically correct as it relates to the diversity of your employees. It’s super hard to get to a point where people feel like they truly belong. Like they’re home. The LI report gives some great case studies on how organizations are doing this.

– TA uses of data are fairly robust, and nowhere to be found where those uses concerned with Days to Fill! (see picture below)

 

#1 – Increase Retention

I’ll scream this from the mountain tops until the day I die! Employee Retention should be owned by Talent Acquisition. HR doesn’t care! If someone leaves, HR processes some paperwork. The real work of replacing that employee falls on TA. HR has no vested interested, in most organizations, to retain employees. TA always does.

The easiest hire TA will ever make is the one they don’t have to make because a good employee didn’t leave.

It’s rare that an organization would place the entire bonus goal on HR around employee retention. If they did, you would see a cultural change that is incredibly positive in terms of how HR works to keep employees. The organizations that have the foresight to do this have really strong cultures.

I love that LI was able to show TA pros and leaders from every size of organization view Retention as the top use of data. It shows that TA pros are understanding the importance of data analytics a very high level. It also shows a major trend that LI kind of skimmed over. In 2018, Retention of talent is critical for organizations. It’s not sexy to report on, but it’s a fact.

Go download the report and check it out!

 

The Most Valuable Skill Set of the Future Will be…

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Common sense.

We’ve lost most of it already.

We can no longer see both sides of a situation. There is only right and wrong, as interpreted by each individual, not actual right or wrong. That’s not reality, but that’s how we are reacting to most things that happen in our life.

The world is coming unglued because we lack common sense. We only see the extreme edges of everything. We no longer work to see both sides, or any sides other than our own, of a situation. I am right. You are wrong. Go kill yourself.

The big problem is we no this is wrong. How do we know this? We tell every person who doesn’t agree with us! The hardest thing to do in your life is being able to see the side of others. It’s super easy to only believe in the stupid stuff you already believe in.

This won’t go away because 2017 is over. What we are feeling had nothing to do with which year it is. It has everything to do with our lack of basic common sense to understand there is no right or wrong at the edges, just extremes. The answer is in the middle when you come together to find that common ground.

I not really looking to hire a certain educational skill set any longer. I’m looking to hire people that still have a shred of common sense left in them. It’s getting harder and harder to find that skill.

Is Your Organization Using HR Tech for Good or Evil?

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Right before Christmas when things were crazy and no one was paying attention, something happened in the HR Tech world that didn’t get much press. This happens at certain times. It’s why corporations, governments, etc. release bad news on Fridays at 5 pm. It gets buried during the weekend.

The thing that happened was the announcement that many companies (Amazon, Verizon, UPS, and even Facebook themselves) were using Facebook Ads to exclude older people from applying for their jobs! That’s big news, right!?

If these same companies were using the exact same technology to exclude females or African Americans, don’t you think the world would have stopped, if only for a second until Trump tweeted again!? I think it would have, but it didn’t.

From the article:

A few weeks ago, Verizon placed an ad on Facebook to recruit applicants for a unit focused on financial planning and analysis. The ad showed a smiling, millennial-aged woman seated at a computer and promised that new hires could look forward to a rewarding career in which they would be “more than just a number.”

Some relevant numbers were not immediately evident. The promotion was set to run on the Facebook feeds of users 25 to 36 years old who lived in the nation’s capital, or had recently visited there, and had demonstrated an interest in finance. For a vast majority of the hundreds of millions of people who check Facebook every day, the ad did not exist.

Verizon is among dozens of the nation’s leading employers — including Amazon, Goldman Sachs, Target and Facebook itself — that placed recruitment ads limited to particular age groups, an investigation by ProPublica and The New York Times has found.

The ability of advertisers to deliver their message to the precise audience most likely to respond is the cornerstone of Facebook’s business model. But using the system to expose job opportunities only to certain age groups has raised concerns about fairness to older workers.

So, is this right? Well, Facebook seems to think so:

Facebook defended the practice. “Used responsibly, age-based targeting for employment purposes is an accepted industry practice and for good reason: it helps employers recruit and people of all ages find work,” said Rob Goldman, a Facebook vice president.

“Age-based targeting for employment purposes is an accepted industry standard”. Really!? Well, in one way it is. But only if you’re doing it for good, not evil! If you are out trying to specifically recruit older people because you lack an older population in your workforce, then “yes” that is accepted.

If you don’t want older people, because they don’t fit your culture, then “HELL NO” it’s not an accepted standard!

The holidays came and went and all of this is forgotten because we don’t care about older workers. That’s a fact. We treat older workers like garbage in America. Once you reach 50 years old in America, you become stupid and worthless to hiring managers, even when those hiring managers are over 50!

We would have killed Facebook if they said it was an “industry standard to run ads for only white dudes”. But they are running ads for only young people and that is now an industry standard.

It’s not. It’s prejudice. It’s wrong. It is not an industry standard. Segmenting recruitment marketing is tricky. We have to be responsible enough to know when you exclude a certain group, that better not be an underrepresented group in your workforce and not the majority of your workforce (Facebook!).

So, what do you think? Industry accepted standard or bad recruitment marketing practice? Hit me in the commnets and let me know!

Unchained! Attracting Talent That Isn’t Chained to a Desktop!

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From manufacturing to construction to retail to restaurants to the service industries, most of our talent doesn’t actually sit ‘chained’ to a desk, but we’re still using recruiting practices that start with the notion we all sit at a desk waiting for a recruiter to find us!

It’s amazing that over the past couple decade most talent acquisition departments have recruited in basically in the exact same way for both office-type workers and those workers who never sit behind a desk. Which is to assume every person, regardless of where they actually work, apply and look for jobs in the same manner. They don’t!

Sign up for the Unchained! Attracting Mobile Talent Webinar with Tim Sackett and Samantha Herbein for a free discussion on how to recruit great talent out in the field, out on the plant floor, or out servicing your customers. This webinar will take place on Tuesday, December 12th at 1 pm EST! 

On this webinar you will learn:

  • The tactics top recruiting organizations use to find great talent out in the field
  • How to craft engaging text messages with introductions, call-to-actions, and signatures
  • Best practices for making introductions, asking questions, screening candidates, and scheduling interviews
  • As well as old school and new school talent attraction techniques that work, that you can start using right away!

This is a free webinar focusing on how you and your organization can begin to use innovative, modern recruiting practices to find that talent you need most!

 

Are You Struggling to be Happy at Work?

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In 1942 Viktor Frankl, a prominent Jewish psychiatrist, was taken to a Nazi concentration camp with his wife and parents.  Three years later, when his camp was liberated, his pregnant wife and parents had already been killed by the Nazis. He survived and in 1946 went on to write the book, “Man’s Search For Meaning“.  In this great book, Frankl writes:

“It is the very pursuit of happiness that thwarts happiness.”

What Frankl knew was that you can’t make happiness out of something outside yourself.  Riding the Waverunner doesn’t make you happy. You decide to be happy while doing that activity, but you could as easily decide to be angry or sad while doing this activity (although Daniel Tosh would disagree!).  Frankl also wrote in Man’s Search for Meaning, “Everything can be taken from a man but one thing, the last of the human freedoms — to choose one’s attitude in any given set of circumstances, to choose one’s own way.”

I get asked frequently by HR Pros about how they can make their employees or workplace happier.  I want to tell them about Frankl’s research and what he learned in the concentration camps.  I want to tell them that you can’t make your employees happy.  They have to decide they want to be happy, first. But, I don’t, people don’t want to hear the truth.

Coming up with ‘things’ isn’t going to make your employees happy. You might provide free lunch, which some will really like, but it also might make someone struggling with their weight, very depressed.  You might give extra time off and most of your employees will love it, but those who define themselves by their work will find this a burden.

Ultimately, I think people tend to swing a certain way on the emotional scale.  Some are usually happier than others.  Some relish in being angry or depressed, it’s their comfort zone.  They don’t know how to be any other way.  Instead of working to ‘make’ people happy, spend your time selecting happy people to come work for you.

In the middle of a concentration camp, the most horrific experiences imaginable, Frankl witnessed people who made the decision to be happy. Maybe they were happy to have one more day on earth. Maybe they were happy because, like Frankl, they discovered that the Nazis could take everything from them except their mind.

Provide the best work environment that you can.  Continue to try and make it better with the resources you have.  Give meaning to the work and the things you do.  Every organization has this, no matter what you do at your company.  Don’t pursue happiness, it’s a fleeting emotion that is impossible to maintain.  Pursue being the best organization you can be.  It doesn’t mean you have to be someone you’re not.  Just be ‘you’, and find others that like ‘you.’

Care. More.

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My wife loves a super funny scene from the moving “Knocked Up”, here’s the scene:

“Care more!” My wife and I laugh at this because this one scene defines most marriages with kids!

I like “care more”. I want those I work with to care more. To care as much as I do. Care more about what we do. Care more about each other. Care more about your own development. Care more about our customers.

Care more!

Here’s the problem with ‘Care More!’ You’re assuming those around you don’t care more. Think about that for a moment. What if it was you being told to ‘care more’?

Feels like an insult, doesn’t it?

As leaders, we constantly feel like we care more about everything than all of those who work for us, but that’s just not true. It feels that way because we are surrounded by people who also care, but we are caring about different things at different times.

I’m surrounded by great people at my company, HRU Technical Resources, who are constantly caring more, but often it’s just not that we are aligned on our caring! I’m caring about something one day, and they also have things they are caring about. Some days we are all caring about the same thing, some days we are caring about different things.

When I first started as a leader in my career I would have high frustration over ‘care more’. I wanted every single person who I worked with to care as much as I did about the exact same things that I did. Let’s be honest, this is a behavior that still crops up for me from time to time!

What I’ve learned, is that almost every person that I have worked with does care more. The key is understanding what they care about, letting them know that I understand what they care about, and also have them know what I care about. I think this alignment lets all of us help each other.

Most employees working for you want to ‘care more’ about something. It’s not my job to judge what they care about, but to support them in caring more for what is important to them, not getting them to only ‘care more’ to what’s important to me.

That’s my key to great leadership and a happy marriage! Understand what others care more about. Help them care more. Don’t judge what someone else is caring more about. Let others know what you care more about so they aren’t assuming or guessing what you care more about.

The people I don’t want in my life are those who don’t want to care more about anything. I have no room for that!