The 3 Worst Holiday Client Gifts

Posted on by
3

It’s that time of year when you start receiving holiday gifts from HR Vendors.  My own company even does it.  For the most part we send out a holiday card to the vast majority out our contacts, but those ‘paying’ clients or ‘Friends of the Company’ (former or future paying clients) we do something special.  Most companies go through the same kind of decision making process when determining what should you do for your clients.

Some companies really get creative when determining what to send their clients. My friends Kris Dunn and Shannon Russo, who run the RPO firm Kinetix, decided a few years back to give out books to their clients and friends of the company.  Not just any books, they really dug in and got creative around a book that thought would challenge how people where thinking.  They would put together a thank you note and send out the books.  It’s different, it’s eye-catching, it’s memorable.  I’ll say, though, Kinetix is not the norm.

My friend, Eric Winegardner, at Monster.com personally makes peanut brittle each holiday, packs it up for hundreds of clients and friends, and sends it out all over the country.  It isn’t easy. It’s very time consuming. He could easily shop it out and buy store bought stuff.  It shows that he cares.  It shows that he is thinking about you.  Whether you like peanut brittle or not, it becomes a personal gift from him to you.

The norm is boring, safe and sometimes laughable.  Let me give you examples of the worse corporate/client holiday gifts:

1. Pinup Calendar!  Okay, I have to bust on a company that I actually like a lot (their new Open Web tool is awesome!), Dice.com!  But, they send out a Pinup Calendar each year, and I’m not sure if its meant to be a joke, or if one of their executive’s spouses runs a calendar printing company and they are forced to send these out, but it doesn’t fit their brand at all!  “Hey, we’re a tech company, take this 1970 pinup calendar and put in the wall next to your 26 inch LCD screen with your Outlook running on it.”  My grandpa had a pinup calendar in his garage he would get from the gas station!  I’m not sure who makes the Dice.com calendar decision, but I would love to hear about it!

2. Pre-printed Holiday Cards!  You know the ones that say something like “Happy Holidays from the Gang at HRU!”.  You shove it in a pre-printed envelope with a pre-printed address label of your client that your admin ran off an excel mail merge.  It says ‘Classy’!  “We care so much about you as a client that we won’t even sign our name to the card!”  Really!? I don’t care if you’re sending out 1500 cards, sign your freaking name on the cards. It might take a couple of hours and your wrist will hurt, but you’ll live.  Your clients deserve your very least!

3. Company Logo Coffee Mug!  No one really wants your crappy logo coffee mug, unless you’re going to spend some real money and get something that is really nice.  No I take that back, we still don’t want your expensive logo crappy coffee mug!  Again, what this says to your client is: 1. You must drink coffee and 2. You must drink coffee in our crappy mug and think about us!  I don’t drink coffee. Send me Diet Mt. Dew with your logo on it and I’ll drink every last drop and sign your praises in a caffeinated baritone that would make angels blush!

So, what should you do to show your clients you really care about them and want to thank them for another year of doing business?  It doesn’t matter, big or small, but make it something personal to them, not to you.  If your first thought is: “what is something that is cheap that we can throw out logo on and send it out” — you’re doing it wrong! If your thinking what does this client (the individual I have a relationship with) really into, and what’s something I can send them to show them I was thinking of ‘them’ specifically when they open it — you’re doing it right!

BTW – for any HR Vendor reading this – I’m totally into Gin, Michigan State University and Sprinkles Cupcakes!  Have a great holiday season!

 

HR’s Guide To White People

Posted on by
1

Rerun Friday – this post originally ran in December 2011 and was read by 14 people. Enjoy…

I had a conversation this past week with an author looking for a quote from me on some diversity topics, and since I’m in HR, well, of course I’m finely suited to talk diversity.  Here’s what I found funny, though, about the whole experience – I found myself thinking less about coming up with some profound wisdom to share with the masses, and more about making sure I don’t come across like some Grand Master of the KKK.  This is when it hit me – HR doesn’t get White People!  You know – guys like me – white – male – 40ish; I’m like a Purple Squirrel in HR!  I mean in HR we are all about diversity. Diversity is what we do, so we live it, we hire it, we are IT!

But, I get it.  I’m fine walking this lonely road within HR and being a white male.  It’s what HR is all about, right?  Diversity!  And what says Diversity more than a white male 40ish short dude, in HR – I know crazy right!?  It’s like your mom in IT pumping out JAVA code – it just doesn’t fit.  So, as usual, I’m here to help – so I give to you this holiday season my first gift:

HR’s Guide To White People:

1. Passive-Aggressive:  It’s critical that you understand that white people are passive-aggressive.  We like to get our way, but we don’t want to get our hands dirty.  We aren’t going to get up-all-in-your face, we will subtly torture you until you do it our way.

2. Throwing Ourselves On The Sword:  White people like to feel bad, we love tragedy – but in a good way – well the best way you can take a tragedy!  It makes us feel good inside knowing it’s going to be bad, and might get worse.  It allows us to complain and have lower expectations.

3. We Want To Be Hip:  White people desperately want to be hip, but we can’t figure out that whole – Nigga v. Nigger thing – so we give up – see points 1 and 2 above.  We listen to hip-hop and rap, but only by ourselves, and we label it “urban” on our iPod lists so not to offend.

4. We like to buy really expensive cheap crap if it helps animals or kids: Stop it, don’t judge – but I would definitely step over 3 homeless people to get a new pair of Tom’s! But not four homeless people, I have emotional limits, and short legs. Your welcome poor kid who just got a new pair of shoes – that makes me feel so good inside!

5.  Snow Sports: White people like snow sports. You don’t have to be real athletic, and you need a bunch of money to do it – so it fits us pretty well.  Stop having conventions in warm places – how about a freaking convention in Breckenridge or Vail every once in a while, you racist convention planners!

6. Management: White people don’t really like management – don’t get me wrong – we want to be management, just so we are clear.  We just don’t want somebody managing us.

7. Leadership: Yes, this is different than management. Let’s face it, white people love to cheer-lead and nothing says cheerleader, motivation and Tony Robbins like Leadership!  Give me a 6 set series of DVD’s and a book on tape and get out of my way!

8. Diversity: See no. 3, somehow we think that supporting diversity will get us a best friend who is black, Hispanic or Asian – thus make us so much more hipper than those white people who are to scared to speak to non-white people.

9. Awareness: White people love to be Aware!  Aware of your feelings, aware of the situation in north Africa, aware of just about anything – it makes us feel important.

10. Being An Expert on YOUR culture: Since white people aren’t completely thrilled about their own culture, we love being an expert about YOUR culture.  We will travel to your country, we will learn your language, we will take on your religion. It helps cleanse our soul for past digressions.

Bonus Guide to White People likes: Coffee, Organic Food, Gifted Children, Hating Their Parents, Wine, Microbrews, Farmer’s Markets, 80s Nights and Mos Def.

Use these insights wisely to create an environment your white people will feel comfortable and welcomed in.  Now I’m off to listen to PBS and drink an $8 bottle of water.

Program Kids – Hiring for your Culture

Posted on by
3

If you didn’t catch it last week, Michigan State Basketball, rated #2 in the country, knocked off the University of Kentucky, rated #1 in the country.  An early season match-up in college basketball which ultimately has little impact on the bigger picture of this basketball season, but it as fun to watch!

What the game really ended up being about was two different sets of kids, not based on their uniform, but based on their path.  Kentucky, under current coach John Calipari, has become a NBA basketball factory of first round draft picks.  Coach Cal has basically made the decision to use the NBA draft rules, that a kid must be one year out of high school and over 19 before being draft eligible, to build his winning program.  He basically sells to the best high school basketball kids in the country, who could probably jump immediately to the NBA, that you come to UK for 1 year, then leave and go to the NBA.  This system is working really well for him!  These kids come and take classes for one semester, and then basically leave as soon as basketball is over in March.  Doesn’t really seem to fit the goal of intercollegiate athletics, but what the hell, he’s winning…

On the other side you had Michigan State and coach Tom Izzo (to be fair, I’m a big fan of the program and Tom, I think Coach Cal is a cheater and a liar) whose has built one of the best programs in the country over the past 19 seasons, by taking almost the opposite way to success.  Tom goes out and recruits ‘Program’ kids.  Tom grew up in Northern Michigan, he was raised with a blue collar work ethic.  He is everything that Calipari isn’t.  He isn’t flash.  He’s loyal.  He wants his kids to leave MSU better men, not better basketball players.  While Tom would take a top player, he’s only ever taken a kid who was ‘one and done’, and even that kid didn’t think that would be the case when he came to MSU.  The kids who get recruited to MSU know they’ll be broken down, taught how to play defense first, team basketball, it’s about the program, not about you.  As you can imagine, a kid wanting to jump right to the NBA, doesn’t find this attractive.  Coach K at Duke is very similar, although, he tends to get a few one-and-dones based on his past success!

The game was close at the end, but not really as close as the final score.  MSU had juniors and seniors on the floor – grown mature men.  Kentucky had kids on the floor, very, very talented kids, but kids all the same.

Both programs successful.  Both programs win.  I like one way more than another, but I can’t argue the successful business model that Coach Cal has produced.

It brings up a great question for HR/Talent Pros and leaders of organizations.  We all say we want the ‘best’ talent. We want ‘rock stars’. But I wonder, do we?  Do you want ‘Program kids’, hires that fit your culture?  Or do you want ‘One-and-dones’, hires that have extreme talent, but might not want a long-term career with you?

You might say it’s a hard comparison because we are talking about amateur (Program Kids) versus professional (One-and-done) level talent. Of course in business we would always want professional level talent.  But I’ll argue that Program hires, those who fit what and where you want your organization to go will always be better in the long run.  What happens when the next big school or pros come calling for Coach Cal?  What happens to Kentucky?  It would left in shambles.  The strategy doesn’t have legs because you must rebuild every year. What happens if another big time school with a flasher coach starts getting all the one-and-dones?  Program kids don’t want to go to Kentucky.

Hiring for cultural fit has huge impact to long term organizational success.

Rap Lyrics That Shape My Leadership Style

Posted on by
2

If you are a loyal reader of The Project, you probably remember that I did a highly read blog post series in 2012 called “Rap Lyrics That Shaped My Leadership Style“.  There were actually 25 weekly posts I did, and to this day, those posts are still some of the most read posts on the site, plus I now have this funny following on Twitter of a bunch of rap and music folks who send me links to their new stuff!  Funny how this whole social media thing works!  Average HR guy from Michigan, not even Detroit, to Rap Music critic in 25 leadership posts!

Anyway, this funny thing happens with music — they keep making it!  So, I have a new Rap Lyric that is shaping my leadership style and I wanted to share, because if there is one thing that I know for certain, it’s that HR ladies from the Midwest love my Rap Lyric Posts!

Today’s lyric comes from the song “Holy Grail” by one of my all-time favorite rappers, and Beyonce’s husband, JayZ and, signing the hook, Justin Timberlake.  I actually struggled in putting this one up for a while now because Jay uses the ‘n word’ 9 times in the unedited version of this song!  And by ‘n word’ I don’t mean ‘ninja’!   Now I know I’ll have some folks tell me that he isn’t really using the ‘n word’, because he doesn’t end it with ‘er’, he ends it with ‘a’, but who are we really kidding? That all being said, I love the song! Now, you are all my ninjas on the inside of my thoughts.

Here’s the lyric:

“This sh*t ain’t work, This light work,

Cameras snapping, my eyes hurt.”

Here’s the context of what Jay is saying; He referring to how celebrities are always complaining about how hard their life is and how hard the work they do is, when in reality he knows the truth.  While being a celebrity is annoying at times with paparazzi following them constantly, it is well worth it, for all the other riches he has afforded to him in his life.  He remembers back to days when he had nothing and given the choice, he wouldn’t go back.  This isn’t hard in comparison, it’s actually easy.  Stop complaining, most have it way worse.

It’s a great lesson for most of us.  If you’re reading this today it’s because you have a computer, or tablet, or a smartphone with an internet connection.  You have enough time to casually decide I want to read about rap lyrics from a 5’7″ middle-aged red headed white guy from Lansing, MI.  You have choices, and probably right about now you’re questioning those choices!  Way too many people in our world today have one choice, the choice of how they will react to having nothing, once again, when they wake up.

Everyday when I have the luxury to coming to my nice office, that is well lite and well heated.  I have tools to do my job. I have a great group of people that I work with.  I have clients who want us to do work for them.  I don’t have hard work, I have ‘light’ work.

Here’s the full song and video:

 

Secrets of a D-List Conference Speaker

Posted on by
1

Just got through another fall conference season and I think I’m starting to pick up a few things and understand the game a little better.  I’m definitely not an A Lister, or B Lister, hell I’m not even on the C List, but I like to think I’m a Top 10 D List Conference Speaking selection!   As you run around the circuit speaking, those A and B Listers will definitely give you some pointers, the C’s won’t, they’re all high and mighty about how they’re no longer on the D List, so they kind of hold stuff close to the vest.  It’s a great education that spans much more than just your ability to go on stage and “Dance Like a Monkey“.  The Conference Speaker education has to do mostly with human behavior and likeability.

Knowing I only have a few secrets I wanted to share them with you before I get dropped from the D List, either up or down, we conference speakers only have small windows in time to share our very specific knowledge.  Here are my D List Conference Speaker Secrets:

  • Everything should be sunshine and rainbows!  The best content you can produce is actually content that challenges how someone does their job. Think – “5 Reasons You Suck at HR and How to get Better”, but while that content is great, it bombs on the speaking circuit.  People want to come and hear speakers tell them that they made a great life decision to be in this career/position they are in, and here’s 3 Silver Bullets that will change your life forever and make you prettier and thinner. By the way, that’s my 2014 Conference Season Session: “You’ve Made Great Life Decisions: 3 Things You Can Do Today To Be Prettier and Thinner”.
  • There are no Silver Bullets, but you always have to have Silver Bullets.  Let’s face it we live in a USA Today society.  We want to be told quickly how to make everything better, without doing any work to make it better.  That can’t happen, but as a D Lister, it’s my job to sell you on the fact that you can do that. That’s why there is a lot of Dancing on the D List circuit.
  • The differences between an B Lister and a D Lister is that the B Lister is usually a lot better looking, taller and much more polished in their Dancing ability.  The knowledge content usually isn’t really that different, the B Lister is just much better at how they share that knowledge.
  • The differences between an A Lister and D Lister is that the A Lister is selling an ‘idea’ and that idea is usually something they’ve trademarked and written a book about. Think: 7 Habits, Good To Great, First Break All The Rules, Who Moved By Mercedes, etc. Or, the A Lister is famous for something (business, political, sports type celebrity) and they are sharing their own story about how they became famous and while you’ll never become famous the same way, they try and make you feel like you could also win the fame lottery, but you can’t.
  • When being paid to speak, for all those under A List status, who gets paid and how much has a lot to do with how much someone making the pay decision likes you personally.  That’s hard for a lot of speakers to take. Some have great content, but they aren’t very likeable or even approachable.  Some have crap content and aren’t even that good at speaking, but are extremely likeable. Those people get paid!
  • Having a book makes you ‘smarter’.  It really doesn’t, but on the speaking circuit it does.
  • Being a Practitioner makes you know more about a subject. It really doesn’t, but on the speaking circuit it does.  This one is really funny! Because conferences now say ‘we want practitioners’ to speak.  Do you realize those speaking as “consultants” where great practitioners that were so good they made a career out of selling their knowledge.  They were the 1% best practitioners.  But, no, really, let’s listen to Mark from Albuquerque explain why his hiring process he just developed is so cutting edge…

That’s it, the only D List secrets I have. If I get to the C List I’ll let you know what else I find.  My guess is it will have to do with being able to negotiate first class travel, or least I hope it does!

This Is Only For the Advance Class

Posted on by
1

As my friend Laurie Ruettimann pointed out last week, recruiting is easy and can be done by basically anyone, so just go hire some soldier to do it.   Laurie might not be that all far from the truth.  Recruiting isn’t brain surgery, it’s a process.  A process that is hated by the majority of human resource professionals around the world, which is why it is a $9 Billion dollar industry.  Not a hard skill, but many times, a really hard job to be successful at.  Old school recruiters like to believe recruiting is an Art form.  It’s not.  New school recruiters like to believe you can just source everyone you need off the internets. You can’t.

Recruiting is all about activity.  It’s a sales cycle.  The more contacts (phone calls, emails, handshakes, etc.) you make, the more candidates you will find.  The more candidates you find and get interested in your jobs.  The more jobs you will fill.  Not hard, right?  The problem is, ‘most’ recruiters look to do things that allows them not to make contacts!  They will buy every kind of technology imaginable to get people to call them.  They’ll do just about anything, besides picking up the phone and making that one call.

Want to be successful at Recruiting? Find people who are willing to make 100 calls per day and who love your company.  Go ahead, go find those people!  It might be a soldier, it might be your neighbor, it might a former crackhead, who knows!  The fact is, most people do not want to do this, even when you hire them and pay them to do just this!

So being a successful recruiter is basically easy.  You must find the sweet spot in the amount of activity you need to do each week that will get you the amount of contacts you need to get enough people for the jobs you want to fill.  Once you find that level, you need to maintain that level forever. Easy. I’m not kidding.  You don’t need fancy branding, and big ATS Systems and a bunch of processes.  You need people who will bang your internal resume database and job boards constantly, and faster than your competition.  That really isn’t that hard to do, because most shops don’t even do the basics well!

Now for the Advance Class participants:

Want to be Ridiculously Successful at Recruiting?

Do that which is written above and add just one thing.  Maintain a relationship with your companies Alumni.  There is this funny thing about human nature.  When we leave some place, we always want to know what’s going on back there!  If we move to a new city, we love updates from our old city.  When we run into past coworkers at the mall, we love updates on who is still there and who is running different departments, who got fired, who got promoted.  If we know this about human nature, why aren’t we giving it to our Alumni?

It doesn’t have to be constant, but is has to be consistent.

Do a quarterly Alumni update via email to everyone who has every worked for you. Even the crappy ones who you are glad they are gone !  Give them some juicy details about promotions. Let them know some new things you’re working on.  Let them know what jobs you’re trying to fill, and how they can refer people.  Do this every quarter for 2 years.  Want to be class valedictorian?  On a monthly basis call a handful of alumni and just have chat, build some relationships, check on where are they now.  As them if you mind if you share their story in the next Alumni News going out next quarter.  If you commit to do this for 24 months, you will start to see positions fill themselves.

This is advance course stuff, because 99% of companies aren’t doing this with their recruiting!

5 Steps To Kicking A Twinkie Habit

Posted on by
1

Rerun Friday – adapted from a post originally ran on The Project in December 2011. Enjoy.

I was reminded last night that success doesn’t just come to you, and it might not necessarily be about hard work and attitude – like your Dad would always say.  To often we (the collective lot of us!) want to believe success is like the lotto – at least to often we hope to get success that way – one day you don’t have success, then the next day success somehow miraculously finds you!

Sorry. Doesn’t usually work that way.

But one thing we over look is how important success is to finding success.  Here’s what I mean:

Directions for Being Successful –

Step 1: Find a little success

Step 2: Find another little success

Step 3: Find another little success

Step 4: Repeat steps 2 and 3 each day

Step 5: You are successful

I know, directions are hard to follow for some people, so let me give you an example.  You feel like a failure at everything – job is going well (or you don’t have one), relationships suck, you’re a little soft around the middle (i.e., fat) – basically you feel like a failure, nothing is going in the right direction.  Guess what? When you wake up tomorrow you won’t magically be successful – no matter how hard you wish it, pray it, want it.  You have to find some sort of success, no matter how small.  Maybe that success is eating one less Twinkie than you did the day before – yesterday I ate 8 Twinkies – today I only ate 7!  Don’t let someone tell you that’s not a success, because tomorrow I’m only going to eat 6 and before you know it I’m going to kick this Twinkie habit!

I works with everything.  Not recruiting enough candidates for your organization, can’t get anyone to pick up the phone and talk to you – today make one more call than you did yesterday – only 1 – that is a success, because tomorrow you’re going to do that again, 1 more than the day before – small success steps until you’re just one big giant bag full of success!

People who are successful and throw it in your face suck!  They suck because they act like they’ve always been successful, but they haven’t.  It came to them a little at a time, until they could no longer feel what failure felt like.  You see success is like a drug – you need a little to want another hit, it’s addictive.  That’s why you need to feed your mind a little everyday – we can all find those little successes each day – the key is to find them every single day – don’t miss.

Pity Hires

Posted on by
4

Some of the best business interactions I have each week are on the back channel with the gang over at Fistful of Talent.  It usually starts with one of our tribe asking the rest of us a question, and quickly spirals out of control.  Almost every time someone will say “this email string should be a blog post”.  Almost 100% it’s not, because the snark level is Defcon 1!  The concept of “Pity Hire” came from one of these recent interactions and I’ll give credit to the brilliant Paul Hebert (original FOT member and if you need an expert on rewards and recognition, and almost anything else, he’s your dude!).

The conversation actually started around “hiring pretty“, which I’m a huge fan of and have written about it several times.  It’s my belief that over hundreds of years, genetics has and will continue to build better hires.  Hires that are more attractive, taller, etc.  It’s just simple science and human behavior interacting.  I won’t go into detail here, you can read my previous post to get the background.  Let’s just say smart powerful rich men, get pick of women. They have kids. Better healthcare, nutrition, family wealth, access and education, lead to the cycle starting all over again. Eventually, pretty people are not just pretty, they are also smarter.  Looks at our business and political leaders for the most part – usually pretty people.

So, it’s not really that hard to then make the jump to the fact that all of us really like to hire pretty people.  Like it!  We actually love it!  Therein lies the problem.  There are only so many pretty hires to go around, and let’s face it, not all pretty people are genetically superior!  This gets us to Pity Hires.  A Pity Hire is a hire you make of someone out of shear pity for them.  They might not be so good looking, or smart, or they come from circumstances that are less than ideal.  So that you can identify and help stop this kind of hiring I wanted to list out the types of Pity Hires we tend to make:

Pity Hire Types —

Second Place Hire:  The second place pity hire is the hire you make when you someone doesn’t get hired initially because you actually had a really beautiful person to hire.  The second place hire was probably a better fit, but not as ascetically pleasing.  You find another lower level position, at lower pay, and offer that to them.  You feel bad, so you give them a lessor job.

Crappy Situation Hire: The crappy situation hire happens when you interview someone who is in, or has went through recently, a crappy situation. Newly divorced and the spouse left them for a younger, more beautiful person (happens to both males and females).  The boss from their old job, they were having an affair with, found a new younger, more attractive admin to sleep with.  Things like that – crappy situations.

Recent Breakup Hire: They were fired from their last job, when they were let go through a layoff where their past company was getting rid of the less attractive people.  You feel bad they had to go through those situations, so you hire them for your job.

No One Will Give Me My First Job Hire:  One of the most common Pity Hires is the entry level hire.  Many of us have given out this hire in our careers.  Entry level candidate, got some worthless degree in something like “Historical Urban Anthropology” and can’t figure out why no one will hire them!  They’re not good looking enough to get a job like a normal person, so you hire them.

 Pity hires aren’t necessarily bad hires.  It’s really a kind of HR charity.  We do them for friends kids, and favors for old co-workers.  They usually don’t work out well, but we can compartmentalize them for what they are, Pity Hires.  As I write this I’m wondering if we might have just come up on the next great Recruiting Metric for 2014!  Can you imagine going to your executive team — “Well, we lost 25 hires last year, but we aren’t counting 5 of those losses, they were Pity Hires!”

 

 

You Don’t Want To Know How The Sausage Is Made

Posted on by
3

I was talking with a friend of mine recently who is an executive in operations for a large private company.  We catch up a few times a year and swap war stories. His latest had to do with some frustrating dealings he was having with his HR team.  Part of this executive’s role is to ensure that sales are made for this company.  These sales are the revenue that keeps this company in business and creates thousands of jobs.  From time to time, he has a sales professional that might do something that, let’s just say, is not quite by the book.

Let me give you an example of something that may or may not have happened:

Sales professional is competing against your biggest competition over a major multimillion dollar contract.  Your sales person has the inside track because they have a strong relationship with the potential clients main decision maker.  This main decision maker likes to party, and your sales person knows this.  Sales professional goes out and drops $3,700 at a strip club on the corporate credit card with said client.  Multimillion dollar contract is signed the next week.  On the expense report there is no other name or company listed, your client has a policy of accepting any type of gift or gratuity from vendors.

Finance alerts HR of said activity on corporate credit card, and HR continues to push the issue and wants your sales person fired over their actions.  Yes, policy was broken, more than one policy.  This was not normal behavior for your sales team.  You weren’t given a ‘heads-up’ this was about to happen (trip to strip club).  This was the largest contract anyone on your sales staff has ever gotten signed.

What do you do?

You can see how this has many issues.  There are definitely some concerns.  How do you rectify a $3700 strip club visit by one of your top sales pros, which looks like he went by himself, and ‘on the record’ won’t say that anyone went with him.  What if it gets public that is how your company is closing sales? Do you owe it to your client to let them know that their own people are breaking policy?

Here’s what my friend told me: “Tim, I like sausage. Do you like sausage? (I said I did — he continued) If you ever saw sausage being made, you wouldn’t want to eat it, it’s a disgusting process.”

He didn’t have to say anything after that.  I got it.  Sometimes in organizations we do things for the good of the organization that outwardly might not look good.  HR can realize reality, or they can hide behind policy.  Either way, we are going to have sausage makers in our organization.

 

 

 

 

 

 

After The 4th Round Interview…

Posted on by
8

I had a client recently that was undecided about a candidate after the 4th round interview.  They were thinking that maybe a fifth round would make the difference.  I told them that it wouldn’t.  In fact, it was a mistake to allow them to get to four.

Do you know what the fourth round interview says about your process?

It says that your process is broken.  No one needs four rounds of interviews to decide if a candidate is the right candidate for your organization.  A fifth round, or any number higher, is just adding insult to injury.

Here’s what anything beyond the third round interview says to your candidate:

 – “Hey, come work us, so we can totally frustrate you with our indecision culture.”

– “We need more interviews because we don’t have our shit together, but please don’t notice that.”

– “You are so mediocre we just can decide if we should pass on you, or hire you.”

– “I bet you can’t wait to come aboard and be a part of this process in the future!”

– “We like to where down candidates to see who ‘really’ wants out jobs!”

Organizations that can’t figure this out are always interviewing second tier talent.  Organizations that are talent attractors have determined that less is more.  Have a concise process. Move quick. We’ll get it right, more than we’ll get it wrong.  If we get it wrong, don’t take long to make the correction.

The reality is, is that 99% of your interviews should never need to go beyond three interviews.  It looks like this:

1st round – This is your pre-employment screening/assessments  and phone interview. Perfect placement for video screening tool (HireVue, WePow, etc.).

2nd round – Face-to-face with hiring manager and any other key stakeholders (i.e., people this person might support from other functions)

3rd round – if needed-  Face-to-face, phone, skype-type interview.  Executive sign off.  Really only needed if your line executive doesn’t have faith in the hiring manager.

More interviews after this point, yield negligible additional information, and actually might be a detriment to your hiring decision.  Why?  Here’s what happens happens after you talk about someone for so long, they turn into a piece of crap!  This is normal human and organizational behavior, by the way.  We start out talking about all the good qualities and experiences the person has, and how they can help us.  We then start searching for hickeys and, no matter what, we will find them!  Then we start talking about what’s wrong with the person and before you know it, that great candidate, becomes a piece of garbage and not good enough for your organization.

They’re not really garbage.  They’re still the really good person you initially interviewed.  We just let it go too long, and discovered they have opportunities and we don’t want to hire anyone with ‘opportunities’ we want perfect.  This is what happens after round three in almost every organization I’ve ever witnessed go to four, five, six, etc.   It might be the biggest misnomer by candidates who feel the longer you go in the interview process, the better the chance of an offer.  It’s untrue!  If you don’t get an offer after the third round, your percentages of getting an offer fall exponentially every round after!