Category Archives: Culture

To Haze or Not to Haze at Work

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If you follow sports, especially NFL football, you haven’t been able to get away from the nonstop coverage of the hazing issue that took place with the Miami Dolphins between two of their offensive lineman. Long story short, veteran offensive lineman, who is white, decides rookie offensive lineman, who is black, isn’t being man enough (whatever that means).  So, veteran begins hazing him to get him tougher by leaving racist voice mails, threatening the rookie’s family, trying to force him to pay for $30,000 dinners.  This Miami Dolphin veteran feels this is normal NFL rookie hazing behavior, which usually includes carrying a veteran’s luggage at away games, carrying shoulder pads off practice field, maybe buying some donuts for morning meetings, or picking up some pizzas for lunch.  The rookie he decided to haze was a Stanford graduate, with parents who are Harvard graduates. Where do you think this is going?

The question comes up constantly in workplaces, of which the NFL should be considered a workplace, shouldn’t ‘some’ hazing be allowed?  It’s easy for all of us to say “NO!”   It’s hard for us to know that in many, many instances our positive, not negative, workplace culture is built on many forms of hazing.  Phil Knight, the Godfather of Nike, wrote in his own autobiography, Just Do It, that his own sales reps, called ‘Ekins’ (Nike backwards), all got Nike swoosh tattoos on their calf when they were hired.  It wasn’t required, but if you wanted to ‘fit’ in, you got it.  Hazing at one of the largest, most successful companies in the world.

At my own company we tell new recruiters that they have to use their first commission check to buy everyone a round of drinks.  Knowing that this check will never cover the amount of what that tab will be.  (For the record – we just threaten this and don’t tell them the truth, but I always get the tab!) Hazing, all the same.

I’m sure, as you read this, that you are thinking of things that happen in your own company.  “We decorate peoples cubes for their birthdays” or “We make the new employee stand up in a meeting and share their most embarrassing moment” or “We don’t let the new employees know when it’s jean’s day”.  All harmless, all hazing.

Show it comes down to one small question: Should you allow hazing or not?

Or do you just call it something different like, cultural norms, team building, trust exercises, initiation, rite of passage, a test of loyalty, etc.?

I wonder how many of us admonish this veteran Miami Dolphin player (who for the record isn’t a choir boy) as a monster, while we turn a blind-eye to what is going on in our organizations.  What is happening in Miami, and I’m sure many sports franchises, fraternities/sororities, college locker rooms, etc., is very similar to what is happening in the hallways of your office building, on the floor of your manufacturing facility, sales bullpen and cube farm.

We allow hazing because it has become a societal norm.  “Well, I went through it, so should everyone else that comes after me.”  “Getting the tattoo is part of ‘who’ we are.”  “She’s ‘one’ of us, she gets it.”  This is what a NFL player was doing.  He was doing what he was taught to do by those before him.  By the culture he was working in.  No controls.  Just culture.  The funny thing about culture is that ‘it’ happens.  Whether we like it or not, our culture happens.

Yahoo’s Mayer Fails At Performance Management, Again

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It hit the news wire last week Yahoo’s embattled CEO, Marissa Mayer, is set to fire 500 lower performing employees.  Sounds all well and good, right?!  It’s about time!  The HR blogging community as a whole kills managers and executives for not moving fast enough on getting rid of under performing employees.  Mayer is finally doing it! Well, not so fast…

From Business Insider:

“The reviews were part of Mayer’s plans to trim the Yahoo workforce “very surgically, very carefully,” according to a source close to the company.

Now, Swisher reports, Mayer is planning to let go any employees who were rated “misses” or “occasionally misses” at least twice during the past five quarters.

Swisher says as many as 500 employees could eventually be effected. She says that some Yahoo employees are already being let go.

Yahoo has many thousands more employees than many industry experts believes it needs to have.”

Here’s what will happen in reality.
Anytime you ‘decide’ to make cuts based on a large group is rated, as Yahoo is doing above, you’ll always end up with rater error.  Hiring managers are going to know what’s going on.  “Oh, so if I rate Timmy “occasionally misses” on completing projects on time, you’re going to make me fire him? No problem, Timmy “never” misses, now.”  What you’ve done is completely take out your managers ability to develop talent through your performance management process.  You’ve decided to use your performance management process as a weapon.  This will not end well.
When you begin down this path, you end up in a death spiral corporately.  You’ve handcuffed your managers’ ability to manage their teams. “Well, I can’t deliver effective performance messages because you’ll just fire the person. So now, everyone is ‘completely’ average or above!”  Even when their not.  You’ve taken away your ability as an organization to get better internally, and driven home the message “You either be a rock star or we will hire a rock star from the outside”.  No longer can you ‘work’ to get better in our environment.  Most people do not want to work in that type of environment.
How should Yahoo handle this issue?
First and foremost you can’t have a ‘black and white’ cut off.  This doesn’t work anywhere!  What is an employee had two “occasionally misses” three quarters ago, but since has been great.  Under your plan, they’re gone anyway.  Does that really make sense?  Ultimately you need to let your individual leaders make these decisions and hold them accountable to the budget.  This is real world stuff, the budget is desperately important in Yahoo’s case.  Leaders get paid the big bucks to make tough decisions.  Make them, make those decisions.  If they can’t, or won’t, you know who really needs to be replaced.
I get it, Yahoo is in a really bad position.  They need to get leaner and they are attempting to do this by letting the weak performers ago first.  I actually admire that.  Way to many companies just layoff based on seniority and end up cutting great talent and keeping bad talent.  This is better, but I think they could have made it even more effective with a little more leadership influence to the decision making process.

My Favorite HR Mistake

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I’ve made more mistakes in my HR career than I care to even remember – I could probably write a book!

It’s funny to think about your mistakes, because I think invariably every person takes those mistakes and tries to turn them into some type of “learning”.   It’s a classic interview question – so, Mr. Sackett, tell me about your biggest mistake in career and what did you learn from it?   I even have asked it myself when interviewing others.   Just once I want someone to answer: “well, besides coming to this lame interview, I’d have to say drinking my way through college, getting average grades, and having to take positions within HR probably is my biggest.  What I’ve learned is that all those kids in band, in high school, on the debate team, really were smarter than me, and my ability to be third team all-conference point guard, in hindsight, probably didn’t get me into the career I was hoping for.”

But it never happens – no one is really honest about their mistakes – because in making most mistakes you do something stupid – something so stupid, you’d would rather not share it with anyone.  So, we come up with answers like – “my biggest mistake was working to hard on a project with my last employer, and not getting others involved, and I’ve learned while you can get the project done and on time by yourself, you really need to include everyone.” Vomit. And somehow has HR pros we accept this answer and move onto the next question, almost like that question was just a test – a test to see if you were stupid enough to actually tell us, and brighten up our day!

But, I’ve got one – I do have a favorite and two friends of mind recently made me think about it.  My favorite HR mistake – Telling someone to go after a promotion and  more money, leaving a position they truly enjoyed.  When I started my career right out of college, I gave myself 12 years to become a Vice President.  Seemed like a logical goal at the time – but in hindsight seems obviously stupid now.  It took me 16 years, and only after I realized it no longer mattered did I reach that level.  My two friends both recently had opportunities to leave organizations and positions they really liked – I gave them both the same advice – you can’t even come close to measuring the value of truly liking the job you have – you just can’t.  So, answer me this one question: Do you love what you are doing, and who you are doing it for? If it’s yes, stay put.  It’s that simple, that was my learning.  I’ve left two positions in my life where I loved what I was doing, and loved the organizations – both to take promotional opportunities with other companies.  Both times I made the wrong decision. Tough mistake to make twice

I use to give out this advice to people – go ahead and leave – you’re going to have 10+ jobs in your life, might as well move up as fast as you can.  I don’t do that any longer – in fact I spend time now trying to talk people out of taking new jobs – which I know is ironic since at my core I’m a recruiter! I think we all hope we learn over time from our mistakes.  Once in a while I actually do!

The Office Halloween Party Rules

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Is your office dressing up for Halloween?

Mine isn’t.  It’s not that I wouldn’t.  Okay, I wouldn’t.  But if others wanted to, I wouldn’t say “no”.  I mean everyone has that one person in their office that’s a little way too excited over Halloween.  I get it.  I have kids.  They lose their minds at the thought of free candy and dressing up.  But you’re an adult, let’s try and keep it together here at the office.

That is why I think it’s important to Rules for your Office Halloween Party.  Here’s mine:

1. Racism theme costumes never go over like you thought they would when you were drunk and came up with the concept. “No, really, we’re going as the black KKK!” Just don’t do it.

2. Anything with ‘naughty’ in the title isn’t work appropriate. Naughty Teacher, Naughty Nurse, Naughty Witch — you get the idea.  The only time this would work is when taking the opposite stance — Naughty Human Resource Manager is totally appropriate.  This costume consists of a cat sweater, hair in bun, long skirt (pants or skort), old lady panty hose and 6 inch pumps. Sexy!

3. Don’t be the ‘guy’ offering “tricks” all day. That’s just creepy.  Also, don’t be the ‘gal’ offering “tricks” all day. That’s just slutty.

4. Anything that interferes with your ability to do your actual job, shouldn’t be a costume selection.  “Well, I didn’t think about how me being a Rubic’s Cube for the day would get in the way to me being a nurse.”

5. Dressing up like the boss is always in good taste, but only if your boss doesn’t hate you.

6. If you have to put a sign on to explain what you are, go back to the drawing board.  ” Wait, you see I’m ‘Hard to Get Along With'” Yeah, we got it…

7. If less than half your staff will be dressing up, you need to cancel dressing up.  At that point it’s just sad.

In HR we love our dress code rules and for Halloween parties why should we be different!  What your favorite Halloween party rules at the office?

 

Hiring Friendly

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This past week I was in Myrtle Beach, SC for speaking gig and got to spend some alone time with my wife.  It was my first trip ever to Myrtle Beach.  Here’s my assessment:

  • It’s hard to knock any place that is on the Ocean. Beautiful sand and water.
  • That being said…Myrtle Beach is Jersey Shore South – arcades, cheap beach crap stores and carnival food.  I was somewhat surprised there weren’t signs that said “Welcome to the Guido Vacation Capital of the World!”
  • Oh, and there’s a bunch of golf courses.
  • I saw more dolphins in one place than I’ve ever seen anywhere else.

Here’s the other thing they have – Chick fil a restaurants!  My close friends know this is a weakness I have.  Look I know they don’t like gays, and that upsets me.  It doesn’t upset me enough to stop eating their crack-like chicken sandwiches, but to prove my displeasure with their stance of the gay community, I refuse to purchase their waffle fries. So there!

The one thing Chick fil a does exceptionally well, besides chicken sandwiches, is hiring ridiculously friendly people.  No, you have no idea.  I’ve been to Chick fil a restaurants in countless states.  The one thing I can always count on is the fact that someone will take my order that seems way to happy to be working at a fast food restaurant.  I want to speak with Chick fil a’s HR team to find out what kind of screening they do to hire such friendly folks!

People need to stop concentrating on what Google is doing in HR and start looking into Chick fil a.  I can’t think of one other organization that does this so well, not even the folks at Disney.  If I had to guess Chick fil a probably has gone to only one screener type question:

Is this person ridiculously friendly and happy about life?

Who cares about skills! Just hire super friendly people and your customers will put up with almost anything.  It’s something we don’t want to admit in HR about selection, especially in service type industries, but friendliness might be the most important competency any hire needs to be successful.

If anyone has a contact at Chick fil a please let me know, I now want to know the truth.  How do they hire the nicest people ever?

7 Hard Truths That HR Must Learn To Accept

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In a perfect world we all get a seat at the table,  all of our employees go online and fill out their open enrollment forms on time, and all of our hiring manager give us immediate feedback on each candidate resume we send them.  Unfortunately, none of us live in a perfect world, there are some hard and fast truths in our profession that we have to accept, and by accepting those truths, it allows us to let go and move on with trying to better our organizations each day.

Accepting these truths doesn’t mean we are giving up, and not trying to change our profession, our organizations and ourselves for the better.  Accepting these truths gives us permission to accept our reality, and it allows us to work towards, little-by-little, making the HR profession better.

Here are the 7 Hard Truths HR Must Learn To Accept:

#1 – Focusing on compliance, will never allow you to become strategic.  Operations in our organizations have long known this, and this alone allows them to control most of the decision making power in your organization.  A compliance focused department, will never be innovative, it will never creative, it will never be Strategic.

#2 – Your Performance Management system, will not fix everything.  In fact no system or process will fix everything – we drive a people business – thus we deal with a very nebulous product – people.  As soon as you create a process or implement a system, some hiring manager or employee will find a way to find a flaw in it. It’s OK not to be perfect.

#3 – You’ll never get all the resources you need to do the job you want to do.  People are your most important asset, but shareholders/stakeholders need a return on investment.  Thus, resources are always going to first go to where that return is highest, and sorry but HR isn’t first on the list.

#4 – Your companies Deepest Secrets are only a Tweet away. And your social media policy and lock down of social media sites isn’t going to stop these secrets from getting out, if you have a rogue employee who wants to get them out.  This is similar to the reality of you will probably more likely die on your way to work in a traffic accident, then in a plane crash on your way to vacation – but we tend to worry more about the plane crash.

#5 – Your employees and managers will never fully support themselves on Self-Service Modules. It’s a dream, sold to you by software vendors, and you buy into it because you hate dealing with the daily administration of HR.  No matter what, we’ll always have some of this to do – it also, is OK, it’s not what we do all day, every day – no job is perfect.  Pull up your big boy pants and help them out – you’ll live.

#6 –Fraternization will always happen.  We manage adults (even if they don’t act like adults), and until the end of time adults, put in close proximity of each other, will eventually be attracted – blame G*d, blame laws of the universe, blame your parents – I don’t care.  It’s a fact – deal with it.

#7 – You’ll Never get the full respect you deserve.  This is a function of organizational dynamics.  HR doesn’t make the money, operations makes the money – respect will be given to those who actually keep the doors open and the lights on.  If you got into HR for your deep need for respect, sorry, you picked the wrong career.  On the plus side, we get a lot of conference room cookie leftovers!

How to Talk To Your Young Snot-Nosed Boss

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This isn’t necessarily a unique phenomenon in our society, but as the Baby Boomers continue to age and many taking on non-leader roles within our organizations, these older employees are now finding themselves reporting to bosses much younger than themselves.  Many times these younger bosses have a lot less experience doing the job, make common new leader mistakes and flat out don’t know how to communicate with subordinates that are as old as their parents and/or grandparents!

So, what can an older employee do to help out this situation?

There was a great example of this recently with the payment startup company Clinkle who was founded by 22 year old Lucas Dulpan.  Dulpan needed an experienced COO and found it in former Netflix CFO and much older, Barry McCarty.  The fact of the matter is, Barry has much more knowledge and experience running this type of company than Lucas.  So, how do you deal with is obvious situation? From Jason Del Ray at Business Insider, here’s how McCarty describes it:

Jason Del Rey: What does your role entail?

Barry McCarthy: Well, Lucas is the CEO. I work for him. I want to be unambiguously clear about that. He’ll continue to focus on product and engineering. My primary focus will be everything else.

Jason Del Rey: Do you believe Lucas can be the long-term CEO of a giant payments company?

Barry McCarthy: Absolutely. And if he’s not, then I will feel like I have not served him as well as I could have.

BAM! That my friends is called Servant Leadership.  You support the leader, in this case Lucas, by serving that person with all the positive intent and direction that you can humanly provide.  What McCarty understands, because of his vast experience, is that it’s not about him getting noticed. Those who know the industry will know that he did his job exceptionally, and that is what really matters.

What to know how to best get along with your younger boss?  Stop trying to do their job, and start helping them do their job.  Lift them up, make them the star and everyone will see what you did to make that happen.  You win. Your boss wins.  The organization wins.  Isn’t that really the goal?

It’s Hard To Judge People

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I was out walking with my wife recently (that’s what middle aged suburban people do, we walk, it makes us feel like we are less lazy and it gets us away from the kids so we can talk grown up) and she made this statement in a perfect innocent way:

“It’s really hard to judge people.”

She said this to ‘me’!  I start laughing.  She realized what she said and started laughing.

It’s actually really, really easy to judge people!  I’m in HR and Recruiting, I’ve made a career out of judging people.

Candidate comes in with a tattoo on their face and immediately we think – prison, drugs, poor decision making, etc. We instantly judge.  It’s not that face-tattoo candidate can’t surprise us and be engaging and brilliant, etc. But before we even get to that point, we judge.  I know, I know, you don’t judge, it’s just me — sorry for lumping you in with ‘me’!

What my wife was saying was correct.  It’s really hard to judge someone based on how little we actually know them.  People judge me all the time on my poor grammar skills.  I actually met a woman recently at the HR Tech Conference who said she knew me, use to read my stuff, but stopped because of my poor grammar in my writing.  We got to spend some time talking and she said she would begin reading again, that she had judged me too harshly and because I made errors in my writing assumed I wasn’t that intelligent.  I told her she was actually correct, I’m not intelligent, but that I have consciously not fixed my errors in writing (clearly at this point I could have hired an editor – I probably have at least one offer per month!) — the errors are my face tattoo.

If you can’t see beyond my errors, we probably won’t be friends.  I’m not ‘writing errors, poor grammar guy”.  If you judge me as that, you’re missing out on some cool stuff and ideas I write about.

As a hiring manager and HR Pro, if you can’t see beyond someone’s errors, you’re woefully inept at your job.  We all have ‘opportunities’ but apparently if you’re a candidate you don’t, you have to be perfect.  I run into hiring managers and HR Pros who will constantly tell me, “we’re selective”, “we’re picky”, etc.  No you’re not.  What you are is unclear about what and who it is that is successful in your environment.  No one working for you now is perfect.  So, why do you look for perfect in a candidate?  Because it’s natural to judge against your internal norm.

The problem with selection isn’t that is too hard to judge, the problem is that it’s way too easy to judge.  The next time you sit down in front of a candidate try and determine what you’ve already judge them on.  It’s a fun exercise. Before they even say a word.  Have the hiring managers interviewing them send you their judgements before the interview.  We all do it.  Then, flip the script, and have your hiring managers show up to an interview ‘blind’. No resume beforehand, just them and a candidate face-to-face.  It’s fun to see how they react and what they ask them without a resume, and how they judge them after.  It’s so easy to judge, and those judgements shape our decision making, even before we know it!

 

Top Cities To Find The Best Workers

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Movoto Blog (a real estate blog) recently listed the Top 10 hardest working cities in America.  The data is based on number of people working full time, unemployment rate, commute time and number of residents in a household who hold a job. Here’s the list:

  1. Miramar, FL
  2. Corona, CA
  3. Mesquite, TX
  4. Olathe, KS
  5. Grand Prairie, TX
  6. Alexandria, VA
  7. McKinney, TX
  8. Pembroke Pines, FL
  9. Rancho Cucamonga, CA
  10. Hampton, VA

I’m sure a lot of time and research was put into this list.  I also don’t believe any of these cities have the hardest working people!

Here’s my criteria of how to find the hardest working workers in America:

1. Don’t look in California.  I like California, the weather is great, but let’s be real, no one truly believes the hardest working people live in California. That eliminates numbers 2 and 9.

2. Texas is big and friendly – but if you’re looking for hard working you don’t need to look at Texas suburbs, or any suburbs for that manner. That eliminates numbers 3, 4, 5 and 7.

3. No one really works that hard in South Beach, which eliminates numbers 1 and 8.

4. If you work for the government, or are connected to the government, clearly hard work is missing. This eliminates most workers in number 6.

5. If you live within 3 miles of a beach, or work in a beach community you really don’t work that hard. This eliminates our last city at number 10.

So, what is fundamentally wrong with this list?  The theory that a low employment rate in a city would equate to hard working workers.  This is a completely no causation with these two things.  Also, that commute time equates to hard working, if anything I could argue long commute times lead to less hard work because the worker believes that their commute time is part of their work time.

So, what cities do have the hardest workers?  That’s easy!  Think of the crappiest places ever you would not want to live!  If you’re working in Gary, IN, you really want to work!  If you’re working in Fairbanks, AK in the dark and cold for most of the year, you have work high ethic!  If you show up to work in any city where there is good chance you’ll see gunfire throughout your shift — Bingo — you’re a hard worker!  If you work in a company and in a position where daily you might lose your life or a hand, you’re a hard worker!

Want really hard working people for your company?  Find the worst places in the world to work, and recruit those workers.  They’ll love you, they’ll show up each day and they’ll work their butts off.   Want some workers who have to leave at 4pm to make their 10U soccer coaching gig, or don’t show because the surf is up, or just feel like they should use one of their 47 PTO days — you might not have such good luck on the hard working side!

Are You An Employee Friendly Company?

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If you were to ask any HR Pro or Executive from any company if they were ’employee friendly’ I can guarantee you 100% of the time, their answer would be ‘Yes’!

But are you really?

I’m sure you would point to your some of your policies to demonstrate to me how employee friendly you are.  You would show me your policy on flexible work arrangements or your personal time off (PTO) policy, maybe even your anniversary policy.  These would prove to me that your truly are employee friendly.

What I wouldn’t see would be policies that aren’t so employee friendly.  Like the policy of only allowing lunch to be reimbursed when traveling if you were with a client (you have to eat lunch when you’re in the office and we don’t pay, this is no different!). The policy that forces someone traveling for the day to come into the office if they get back before 5pm, even thought they left on a Sunday to get to the client location. The policy that forces you to use your PTO when you decide to stay home during a snow storm, instead of trying to make it in to work in dangerous driving conditions. The policy requiring you to ‘sign out’ a laptop to take home to do work at home. The policy requiring a ‘doctor’s note’ when you stay home sick (just what our healthcare system needs, employees coming in with colds).

The reality is, most policies are written in the best interest of the employer.  It’s the employer who writes them, so we can assume that they’ll weighted to ensuring the employer is protected, first and foremost.  Put it this way, we have way too much tax policy/code in our country.  Do you think that is in place to protect you, the individual, or the government and/or the companies that pay billions of dollars to lobby for company friendly tax code?   Companies don’t top being companies when they start writing employment policies.

Employee friendly companies usually have one very common thing — they have few policies.  Treat people like adults.  Do what’s best for all stake holders, employees, shareholders and customers.  Don’t put up with idiots who try and take advantage of your awesome employee friendly policies! That’s the real issue, right?  We have policies because of the 5%.  Hey, one time we had this guy and stole a laptop he used to take home for work.  So, now we have a policy to make sure that never happens again.  If we told people they would get paid if they stayed home when it snowed, people would stay home when there was 1 inch!

If you manage ‘the exception’ through policy, you’re really good at bad HR.  You are not employee friendly.  I blame unions for most unfriendly employee policies, because unions will take everything to the letter of anything written (and I like to blame unions for the downfall of American manufacturing, the economy and Santa Claus not bringing me presents once I turned 13).  Common sense is thrown out the door.  You said in paragraph two that employees should use their judgement when coming in if they feel road conditions are dangerous, and Mr. Smith felt like 1 inch of snow is dangerous, so you can’t fire him and you have to pay him.  Mr. Smith stayed home because of bad road conditions 27 times in the past 3 months.

So, are you employee friendly?