The Plains are Covered with the Bodies of Pioneers!

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I will speak at over 25 conferences in 2019. Mostly HR and TA, some leadership conferences. Every single talk I give will have some piece around innovation, at some point during the talk. The need to drive our organizations forward.

Here’s the problem with that concept. The ones that do things first are usually considered pioneers.

Do you know what happened to the pioneers? The ones that went first? I’ll save you time looking it up and going through the history. They died!

You see, those who go first are always at a disadvantage in many respects. You don’t know what you don’t know. In the corporate world, in HR and TA specifically, what this means is you’ll probably fuck it up and be fired. And, yet executives wonder why ‘we’ aren’t more innovative!

It’s a super easy answer! I don’t like to be shot.

Most organizations do not have an appetite for innovation. 100% will tell you they do, but the old white guy sitting in the CEO chair will fire the first person who screws up. That’s not a culture of innovation and change, that’s a culture of “I’ve got a board meeting in two months, get sales up or heads are going to roll!”

So, it is unsurprising to me when an HR or TA leader tell me they would love to be innovative, but then they don’t really do anything differently year after year. Yeah, we know our current system sucks, but that new system is expensive and if the metrics don’t change, I’ll have a target on my back.

The plains are covered with the bodies of pioneers.

We see this happen in organizations constantly. Stuff isn’t going well. Big change must happen. Big change happens. A lot of people get fired. New people come in (walking on the bodies of the pioneers) and get to revel in the glory of a new world ‘they’ created.

You can either be a Pioneer or some Schmuck that thinks they created something amazing but didn’t have the guts to ever really do it themselves. Or just keep doing like you’ve been doing it and life goes on. That’s what most of us actually decide.

I want you to be a pioneer. I want you to drive innovation and help make your organization, your life, and your career better. That comes with some risk. So, I don’t judge anyone when they don’t become a pioneer. When they are unwilling to accept that risk.

The pioneer life isn’t easy. Those who choose to live it do so because they are drawn to a new world, a better world, but mostly they end up dead.

This is HR! Episode 4

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In Episode 4 of THIS IS HR, Jessica Lee (VP of Brand Talent, Marriott) is joined by Tim Sackett (President of HRU) and Kris Dunn (CHRO at Kinetix) for a discussion of industry news that only true HR pros could love.

[buzzsprout episode=’1565809′ player=’true’]

The gang covers:

—Shots fired in pay equity between the USA Women’s National Soccer team and the US Soccer Federation, which have different talking points when comparing total comp of the USA Men’s and USA Women’s National Soccer Teams (3:19).

—A Iowa state Director of Human Services gets canned for broad use of 2Pac lyrics in his management style, which begs the gang to wonder aloud how much 2Pac is too much if you’re trying to lead a department of public servants… in Iowa (18:40).

—A new productivity study is out and has some interesting outcomes related to which days are the most productive (22:15).  The gang has issues with some of the findings, including that Thursdays suck.

KD closes it out by forgoing the mailbag and forcing the JLee and Tim to pick a single 2Pac song that most represents their management style, which includes the awkward reading of rap lyrics to defend said favorite 2Pac songs (28:53)

Just another day in the office at THIS IS HR.

5 Tips for Displaying Company Culture During the Hiring Process

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So, why is company culture important?

We inherently understand why a company’s culture is valuable, sure. It sets up the rules, procedures and best practices for a place where you spend 40-50 hours a week, and it guides employees on how to make decisions, how to deal with customers and more. It’s very important for those intangible reasons.

But, at the same time, for-profit companies are about, well, generating returns for shareholders and stakeholders. In those situations, why does company culture matter? It can easily be dismissed as a “fluffy” or “soft” concept in the big financial meetings, but that’s folly. Company culture deeply impacts the bottom line, with one study in August 2016 showing that bad cultures can lose companies about $52.7 million of value per year. That number will vary drastically between organizations and the verticals they play within, with another estimate putting culture and personnel problems at about $15.5 million lost in a year. We’ve also seen studies about more compassionate, empathetic cultures – which employees tend to respond better to and turnover less within – being tied to improved fiscal performance and customer satisfaction.

What we’ve established: The culture of an organization is important. So now, if you’re growing and hiring, how do you display that culture during the hiring process to make sure you get the best people possible?

Some tips for displaying culture during the hiring process

Here are some of the bigger buckets to consider:

  • What is happening with your Glassdoor? This is a tricky subject for some organizations, but I’ll attempt to break it down for you. First, many candidates will look at your Glassdoor to see what previous employees have said about you. Glassdoor scaled enough within public opinion that it got a profile in The New Yorker. It’s important. That said, when you see an absolutely terrible review in isolation, most humans will dismiss it as a disgruntled former employee (e.g., someone who was fired). Most candidates will look at the more nuanced reviews that address both the good and the bad. As the company, what you want to do is go in and respond to the bad elements – while acknowledging the good – in all the reviews you get. Show that you care. That’s a big element of your culture.
  • Be active on LinkedIn: This should seem obvious, but it often is not. Most information in the early stages for a candidate will come from LinkedIn – seeing what you post as a brand, seeing who works there, how connected (first/second degree) they are to who works there, etc. So, post relevant content there. Post about your industry. Post about employee accomplishments. Post about growth and gains. Post thought-provoking questions. Show that you’re a robust company that is active both online and off. That will make a candidate feel better than “Their last brand post was in 2013.”
  • Have an employee video: This can be cost-prohibitive sometimes, especially if you lack a video production person in-house, but if you can make it happen, it’s very valuable. Show employees at work, at social events, at ball games, volunteering, etc. Break it up with a mix of soundbites from executives and regular employees, and put a dash of history – when founded, where, why – into the video, too. Use the language and actual words of the employees themselves.
  • Have a “What It’s Like to Work Here” page on your website, tied to your Careers Page: Too often, organizations will only have a careers page with open listings, but a candidate can’t find much about what it’s like to work there. (That’s why they turn to LinkedIn and Glassdoor.) Have a page with pictures from work, social events, volunteering, the video mentioned above, quotes from employees, and more. Embed the job openings on that page, too. That way, as someone learns about your culture, they’re one click from actually applying to an opening.
  • Consider using peer interviews: Peer interviews aren’t massively common yet, but more and more companies are embracing them. By letting candidates be interviewed by members of the team they would eventually join, they get a realistic look at the culture, the day-to-day responsibilities and the actual people they’d be completing projects with. Obviously, the hiring manager can have the final say on who gets the offer, but involving the team in hiring is a great way to showcase what the culture really is to a candidate.

What other ways have you seen culture showcased during the hiring process?

Other aspects of company culture

To learn more about company culture, including the types of company culture and what they mean as well as how to promote an organizational culture that is positive and sustainable, check out King University’s guide What’s All the Buzz About? The Importance of Company Culture.

With all the benefits of great culture, it’s easy to see why focusing on it is a must, but it’s also a challenging task. It’s imperative that culture be sustainable and permeate throughout the entire workforce. Much thought is still being put into how to do that, and all companies must customize their approach.

You can learn the latest in this and other business topics by earning an online MBA through King University. Throughout the program, you’ll study management, research, theoretical systems, quantitative analysis, ethical practices and more, preparing you to become an effective and strategic business leader in a variety of settings. Designed with working students in mind, their flexible program can fit easily into your schedule, and no GMAT is required.

Leaders Secretly Hate Succession Planning!

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Do you want to know what you’ll never hear anyone on your leadership team say publicly? Well, let me stop before I get started, because there are probably a ton of things leaders will say behind closed doors, off the record, and then open the door and say the exact opposite. Welcome to the PC version of corporate America.

One of the obvious, which always causes a stir is veteran hiring. I’ve written posts about Veteran Hiring many times, in which I state that companies will always, 100% of the time, publicly say they support veteran hiring, but behind closed doors they don’t really support veteran hiring. At best they want to offer veterans their crappiest jobs, not their best jobs.

If they did truly support veteran hiring, we would not have a veteran hiring crisis in this country! If every organization who claims they want to hire veterans, would just hire veterans, we would have 100% employed veterans! But we don’t. Why? Well, it’s organizational suicide to ever come out and say we don’t really want to hire veterans.  The media would kill that organization. Yet, veterans can’t get hired.

Succession planning is on a similar path. Your leaders say the support succession planning. They’ll claim it is a number one priority for your organization. But, every time you try and do something with succession planning, it goes nowhere!

Why?

Your leaders hate succession planning for a number of reasons, here are few:

1. Financially, succession planning is a huge burden on organizations, if done right. Leaders are paid on the financial success of your organization. If it comes down to Succession Planning, or Michael getting a big bonus, Succession Planning will get pushed to next year, then, next year, then, next year…You see Succession Planning is really over hiring. Preparing for the future. It’s a long term payback. Very few organizations have leadership in place with this type of long term vision of success.

2.  Leaders get too caught up in headcount. We only have 100 FTEs for that group, we couldn’t possibly hire 105 and develop and prepare the team for the future, even though we know we have a 6% turnover each year. Organizations react. Firefight. Most are unwilling to ‘over hire’ and do succession in a meaningful way.

3. Leaders are like 18-year-old boys. They think they can do it forever!  Again, publicly they’ll tell you they’re planning and it’s important. Privately, they look at some smartass 35-year-old VP and think to themselves, there is no way in hell I’ll ever let that kid take over this ship!

So, what can smart HR Pros do?

Begin testing some Succession Planning type tools and data analytics in hot spots in your company. Don’t make it a leadership thing. Make it a functional level initiative, in a carve-out area of your organization. A part of the organization that is highly visible has a direct financial impact on the business, and one you know outwardly has succession issues.

Tinker. Get people involved. Have conversations. Start playing around with some things that could have an impact in terms of development, retention, cross-training, workforce planning, etc.  All those things that constitute succession, but instead of organization level, you are focusing on departmental level or a specific location.

Smart HR Pros get started.  They don’t wait for the organization to do it all at once. That will probably never happen. Just start somewhere, and roll it little by little. Too often we don’t get started because we want to do it all. That is the biggest mistake we can make.

Just do some HR today!

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If you’re highly active in HR and Talent Acquisition in the social space (read: blogs, sites, pod/videocasts, webinars, conferences, Facebook, Twitter, etc.), you might be caught up in this mindset that what you’re doing is not what you should be doing.

You’re being told what you should be focusing on by idiots like me, and thousands of others, most of whom don’t even work in HR or Talent Acquisition at this moment.  That’s not a bad thing, some are brilliant and took their brilliance to the consulting/analyst/vendor side of the fence because the money was better, or the balance was better, or both.  This isn’t a consultant vs. practitioner post.

This is a post to remind you that it’s alright if you just put your head down and do actual HR and Recruiting work for a while.

That it’s okay not to be instituting the next best practice or innovation.

That it’s okay not to be focusing on recreating HR and Talent Acquisition in your organization.

Sometimes we just need to keep the train running down the tracks.  Allow ourselves to catch our breath. Get and build a strong team around us, and get ready for big things in the future.  In the meantime, we just do what we do.

We make sure our employees are doing alright.  Is there anything we can do to help them be better?

We make sure our employees get paid correctly and benefit card works when they show up at the doctor.

We make sure to kick managers in the shin, under the table, when they’re being idiots to their teams.

We make sure new employees have the tools they need when the show up on their first day, and they feel welcomed.

We give bad employees the gift of finding a job they will truly love, by letting them find that job on their own time.

Sometimes when I’m writing I forget what it’s like to have a million priorities in your day, and knowing you won’t get to half of them. That’s the daily grind in HR and Talent Acquisition.  So, I write about how you should do this or do that, how you should be all innovative and shit, but I get that many days (sometimes weeks and months!) you just need to do the basics.

I’ve been there.  I struggled to just do the basics many days.  When thinking of being the best and innovating seemed so far away from reality that you felt like giving up.

That’s when I would tell myself, “Today, I’m just going to do HR”.  Focus on what I’m good at. Focus on what I can control.  Make it to the next day, where just maybe, that day would allow me to get better.

Bad is Stronger than Good in HR!

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I spoke at a conference recently and one of the things that came up during my presentation was a conversation around “Must Do Moves”.  Must do moves are those things in your organization that you grab a hold of, as an HR leader, and make sure they happen.

I asked the group a question:

Do you have anyone in your organization that you need to get rid of?

100%, all hands raised up immediately, “Yes!” If you work in an organization that has a decent employee size, let’s say 100+, you almost always have a least one or two folks you would be better without. (for the record, my staff is less than 100, and I don’t have anyone I need to get rid of, they all rock! Don’t hate, I just follow my own advice!)

As HR Pros we hear about this in meetings with your executives and hiring managers, “Oh if we could only replace John, we would be so much better!” My point to the HR Pros in the audience is this is a value item that we can own in our organizations.  Must do moves. Especially those moves that make our organizations stronger,  need champions in HR.  When it comes to staff moves, we are that champion.

What we realize, but many of our hiring managers fail to realize, is that Bad is Stronger than Good, when it comes to employees.  We hear all the time “Addition through Subtraction”, and yet we struggle in our organizations to make this happen. Most likely this happens in your organization because you are trying to make your hiring managers, manage, and have them make this decision.

When in reality they have made the decision and they told you. They hate conflict, even more than you do, and this was their cry for help. Take it and run with it, make it happen.  It’s the one thing in HR we are all really good at, process and planning.  Put a plan together to get rid of your Bad and make it happen.

I didn’t just say go fire that person. That’s not a plan. Well, it is a plan, but not a very good one. I said make a plan to get rid of the bad. That means working with the hiring manager to determine timing, back-fill options, sourcing, recruiting, progressive discipline, all that good stuff, but make it happen.  Really, make it happen!  Executives like doers!

They like doers that get rid of Bad in our organizations. We own the Bad people in our organizations. Any time you have a Bad person in your organization you need to take on the persona, “this Bad person is my fault and I’m taking care of it.”  Bad is Stronger than Good, so you have to fight hard against Bad.

Want to look and be better in HR? Own the “Must-Do Moves” in your organization.

DisruptHR Detroit 3.0 – Limited Tickets On Sale Now!

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DisruptHR Detroit is coming back to Downtown Detroit on September 19th from 5:30-8: 30 pm. Once again we want to give a big shout out to Quicken Loans and the HR and TA teams of Quicken Loans for hosting this great event onsite at The Madison!

We changed things up a bit this year – still great speakers (see the list below) and still great food, drinks, and fun – but we are going smaller, more intimate, can we say a bit more Disruptive! On top of this great, cool venue (that is literally across the street from Tiger Stadium) we have the founder of DisruptHR, Jennifer McClure, making a celebrity speaking appearance!

Here’s the deal though, we can only fit 150 folks into the venue! We’ve already sold half those tickets! Last year we sold 300+! So, if you want to come this year, you better be quick and go buy your tickets! We will sell-out and I apologize in advance, but there’s no way for us to increase seating capacity for this event. The cost is $30 per ticket, which includes the speakers, food, drink & parking!

DisruptHR Detroit 3.0 Speakers:

– Becky Andree: SOS! I am Drowning in Complexity

– April Burton-Welch: HR Perspective: Let’s Be Fair, Firm & Consistent

– Adam Klug: Texting Candidates – You’re Not Doing It, but You Should!

– Jennifer Laidlaw: Your Training Did Nothing!

– Jill Melton: Words Can Kill – Words Can Heal! Choose Wisely

– Clarene Mitchell: Don’t be shy…Create Your Own Digital Footprint!

– Greg Mood: Jerry Springer-type HR Stories!

– Joan Morehead: What’s your brand of IPA, and it’s not about beer!

– James Reid: Employment Issues: Drugs Sex Money Rock’n Roll

– Michelle Snay: Show IT the love, HR!

– Jennifer McClure: (She’s surprising us with her title!)

We would also love to thank our sponsors for this event:

Headliner – 

Ultimate Software

Food and Drink Sponsor –

Marsh & McLennan Agency

Gold Sponsors –

Grace & Porta

Purpose Point

HireVue

SkillScout

Silver Sponsors- 

O.C. Tanner

Background Check Central

Your Weekly Dose of HR Tech: @Eightfoldai – AI Powered Talent Intelligence Platform

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Today on the Weekly Dose I take a look at Eightfold. Eightfold.ai is a recruiting technology that kind of is hard to define, like many of the new AI-driven technologies within the TA space right now. Eightfold does automated matching of candidates to your jobs with rankings, it can build personalized career sites, help eliminate hiring and screening biases, and even be used for internal mobility.

See what I what I mean? What do you call that? They call it a talent intelligent platform. It can integrate with your ATS and/or CRM and help you automate much of the front-side of your recruiting screening and matching process.

What I find in most organizations is we have recruiters, and they might be really good at the job of recruiting, but they don’t have the specialized knowledge to truly know what candidate will be better at a certain job than another because they lack the technical skill knowledge. Eightfold uses AI and deep learning to match candidates much more accurately and quickly than a human recruiter can do.

The process of Eightfold is fairly lightweight. They can pull in your jobs from your ATS or you can create a job in Eightfold and it will go to work ranking candidates who are the best fit and most likely to respond to the job you have open. This gives an instant target list for your recruiters to go after.

What do I like about Eightfold? 

– Eightfold can help organizations better leverage the resources and data they have invested in talent attraction that has previously not been available to most organizations. Technology like Eightfold will move organizations faster, but also with a higher quality of hire.

– Eightfold personalizes the career site experience for candidates who are coming to your site. Candidate has the ability to upload their resume/application and immediately get a personalized experience that is different from the next candidate who comes to your site.

– Eightfold will help organizations do a better job at hiring for diversity by masking certain information on profiles, but also delivery funnel diversity statistics so TA leaders can have a real-time view of diversity pipelines within the organizations and see where diverse candidates are falling through.

– Because Eightfold’s match technology is so robust, organizations are using it for internal mobility as well, but uploading all of their internal talent and giving a view to leaders of the organization of where you might already have someone internally who is the best fit for a position, and should go down that path first, before looking externally. Too often we see great talent turnover because a position was filled from the outside, and they were never even considered for it, and didn’t even realize it was a possibility.

This type of technology can be used across all kinds of industries, not just tech. From a cost standpoint, and a data standpoint, it works much better at larger volumes, so you’re probably looking for at least 500+ employee organizations to be most effective. It’s certainly dynamic and eye-opening when you demo and I encourage to take a look! While there is an investment to get technology like Eightfold, the ROI is huge in comparison to hiring another recruiter or sourcing pro.

The Weekly Dose – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on The Weekly Dose – just send me a note – timsackett@comcast.net

Want help with your HR & TA Tech company – send me a message about my HR Tech Advisory Board experience.

Bad Hires Worse!

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If I could take all of my life, leadership and HR education and boil it down to this one piece of advice, it would be this:

Bad Hires Worse.

In HR we love to talk about our hiring and screening processes, and how we “only” hire the best talent, but in the end we, more times than not, we leave the final decision on who to hire to the person who will be responsible to supervise the person being hired. The Hiring Manager.

I don’t know about all of you, but in my stops across corporate America, all of my hiring managers haven’t been “A” players, many have been “B” players and a good handful of “C” players.  Yet, in almost all of those stops, we (I) didn’t stop bad hiring managers from hiring when the need came.  Sure I would try to influence more with my struggling managers, be more involved but they still ultimately had to make a decision that they had to live with.

I know I’m not the only one it happens every single day.  Everyday we allow bad hiring managers to make talent decisions in our organizations, just as we are making plans to move the bad manager off the bus.   It’s not an easy change to make in your organization.  It’s something that has to come from the top.  But, if you are serious about making a positive impact on talent in your organization you can not allow bad managers to make talent decisions.

They have to know, through performance management, that: 1. You’re bad (and need fixing or moving); 2. You no longer have the ability to make hiring decisions.  That is when you hit your High Potential manager succession list and tap on some shoulders.  “Hey, Mrs. Hi-Po, guess what we need your help with some interviewing and selection decisions.”  It sends a clear and direct message to your organization we won’t hire worse.

Remember, this isn’t just an operational issue it happens at all levels, in all departments.  Sometimes the hardest thing to do is look in the mirror at our own departments.  If you have bad talent in HR, don’t allow them to hire (“but it’s different we’re in HR, we know better!”) No you don’t, stop it.   Bad hires worse over and over and over.

Bad needs to hire worse, they’re desperate, they’ll do anything to protect themselves, they make bad decisions, they are Bad.  We/HR own this.  We have the ability and influence to stop it.  No executive is going to tell you “No” when you suggest we stop allowing our bad managers the ability to make hiring decisions, in fact, they’ll probably hug you.

It’s a regret I have in my career and something I will change moving forward.  If it happens again, I won’t allow it.  I vow from this day forward, I will never allow a bad hiring manager to make a hiring decision, at least not without a fight!

Your Job Posting Requiring a Bachelor’s Degree is Discriminatory!

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From the world of sports this week in 2019 –

The NCAA (collegiate sports governing body) came out with rules for agents working with college athletes who are underclassman but trying to make a decision to test the NBA waters before graduation. Take a look at what they had to say:

“With this in mind, we benchmarked our new rules against requirements for other organizations that certify agents, like the NBPA, which also requires agents to have a bachelor’s degree. While different and distinct, our rules taken together, which is the manner they were meant to be examined, provide a clear opportunity for our student-athletes to receive excellent advice from knowledgeable professionals on either the college or professional path they choose.”

So, this is being called the “Rich Paul Rule” around the NBA circles. Rich Paul is Lebron James agent, the most famous basketball player on the planet. Rich Paul is a childhood friend of Lebron James, both of them skipped ‘college’ and went directly to the pros! James went and played basketball in the NBA, Paul went and trained as an agent and now has his own sports agency, Klutch, which Lebron happens to be a minority owner.

So, why is this discriminatory?

Rich Paul, like Lebron, grew up black and with little resources. He probably could have gone to college, given the right support system, but when you grow up black and poor, usually access to those support systems are non-existent. Lebron and Rich have had some great success getting young NCAA basketball players to want to sign with them. So, the NCAA makes a rule whereas Paul will not be able to ‘tamper’ with these young men.

Rich Paul, by all accounts, is a successful sports agent for his clients. He’s a very wealthy man, running a very successful business. He’s smart enough to have an army of lawyers, CPAs, etc. surrounding him to ensure his clients have the exact representation they need to be successful in negotiating great contracts.

Rich Paul does not need a bachelors degree. The role of a sports agent does not need a bachelors degree. The NCAA is forcing agents to have a bachelor’s degree if they want to have access to these athletes.

So, let’s get back to HR. We, organizations and HR pros, are pretty much like the NCAA. We often require education for positions where there is no correlation between educational obtainment and success on the job. We do this, like the NCAA, because we are either:

  1. Discriminatory
  2. Lazy
  3. Lazy and Discriminatory

Well, we’ve always hired Account Managers with bachelor’s degrees, so that is why we keep requiring a bachelor’s degree. I would say probably 80% of the positions we hire for in organizations do not need a formal education to do that job, but there will be a formal education requirement on the job description.

Let’s not be stupid and you make comments below about how we definitely want doctors to have degrees. Of course, there are formal educational programs that are critical to success. But there are more jobs that require education where it’s not critical for success. Using education as a screener because you have too many candidates is flat out lazy and you’re probably missing great talent.

Since we know who has and doesn’t have access to higher education, requiring higher education for jobs that don’t really need it, you’re basically saying “we just really don’t want to hire minorities”. The NCAA doesn’t want Rich Paul around “it’s kids”, so they change the rules. The reality is, these are more Rich Paul’s kids than the NCAA’s. At least Rich is upfront with his clients about how he’s making money on them!