Category Archives: Hiring

A 30-Minute Commute is all Most Employees Are Willing to Make

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We all kind of know this fact. Once you get more than 30 minutes away from your job, no matter how you actually come to work, it starts to feel like a chore. You begin to hate the commute. Doesn’t matter if you drive, take a train, walk, etc. 30 minutes, one-way, is our max!

It’s called Marchetti’s Constant: 

Marchetti’s constant is the average time spent by a person commuting each day, which is approximately one hour. It is named after Italian physicist Cesare Marchetti, though Marchetti himself attributed the “one-hour” finding to transportation analyst and engineer Yacov Zahavi.[1] Marchetti posits that although forms of urban planning and transport may change, and although some live in villages and others in cities, people gradually adjust their lives to their conditions (including the location of their homes relative to their workplace) such that the average travel time stays approximately constant.

I can’t tell you how many times, as a Recruiter, I was talked into believing this wasn’t true by a candidate who then screwed me by ghosting on an interview after driving to the location and seeing it was too long, declining an offer late, started the job but then quickly left because the commute was too long, or we had to over-compensate to make up for the time the person spent on the commute.

Probably one out of one hundred people can actually take a longer commute and live with it. 99% of people will eventually crack if the commute is over thirty minutes. So, what does this mean for us trying to attract talent to our organizations? There are certain locations in the U.S. that are much easier to have a thirty-minute commute than others:

On average, large metro areas with the shortage commute time:

  1. Grand Rapids, MI
  2. Rochester, NY
  3. Buffalo, NY
  4. Oklahoma City, OK
  5. Salt Lake City, UT
  6. Kansas City, MO
  7. Milwaukee, WI
  8. Louisville, KY
  9. Hartford, CT
  10. Memphis, TN

All of these metro areas have the majority of their citizens with a commute time under 30 minutes.

Who has the worst commute times? Think about the largest metro areas, even when you take into account their transit options: New York, San Francisco, D.C., Philly, Boston, Seattle, Chicago, etc.

So, it’s thirty minutes one-way or one hour per day, or five hours per week, that the average person is willing to commute. I wonder if this plays itself out when you begin to factor in work-from-home options.

Let’s say you ask someone to commute one hour each way, two hours per day, but you let them work from home two days per week. Total commute time is still more at six hours per week, but would that make a difference enough to retrain and attract more talent to your organization? I have a feeling it would. It’s worth a test for those who have longer commutes at your work location.

Also, I have seen this done by any company, but I would love to see turnover data by commute time! I have seen data on hourly worker turnover, and it’s amazing to see the differences by miles from a worksite in a radiant pattern. Every mile you get farther from the work site, the turnover increases exponentially until you get to about five miles, where it skyrockets. So, we know if you hire hourly, low-skilled workers, your best bet for retention is less than five miles from your location (this also is about a 15-minute commute – car, public, walking, bike, etc.).

So often, we want to focus on the stuff we control versus stuff the candidate or employee can control, but we think it’s ‘their’ decision. The problem is we allow people to make bad decisions and don’t think it will affect us, but it does in high turnover. All things being equal, or close to equal with candidates, take the one with the shorter total commute!

Skills matter. Experience matters. Performance matters.

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Skills, skills, skills, skills…

If you’ve been around HR tech for two minutes in the last five years, “skills” is basically all you’ve heard. Well, okay, “skills” and “AI.” The HR Tech community is jamming skills down your throat like a new pharmaceutical drug that cures narcissism.

Why do we feel “skills” are so important?

  1. Hiring by skill is thought to eliminate bias. It’s not about relationships, or what school you went to, or that you went to school at all, or what color your skin is. If you have the skill to do the job, you should be hired to do the job.
  2. As a concept in organizations, skills seem to connect a lot of dots. We can measure skills and make a giant inventory of all the skills we have, and our all-knowing executive team can tell what skills we need in the future, and we can build those skills to be ready.

In theory, hiring and promoting people based on skill makes a lot of sense. In reality, it’s super hard to pull off. It’s difficult to truly assess someone’s skill in most areas. We just don’t have enough black-and-white skills measures that truly differentiate nor do we have the ability to build all the skills we believe we need.

Does “experience” matter?

The folks on the skills side of the fence want you to believe experience is an outdated concept being sold to you by “the man.” Or, more specifically, by men who have traditionally controlled the world in so many ways. Some of that is also true. But that doesn’t mean that experience doesn’t matter. It does.

You are about to go to prison for a crime you didn’t commit. You can choose between two lawyers. Both passed the bar to demonstrate their “skill” as an attorney. For one, this will be their first case. For the other, it will be their 2,000th case. Who will you choose? You are about to go into a life-saving brain surgery. You have two surgeons to choose from. Both of whom passed their boards at the highest level. One has performed over 1,000 of this specific operation. One has done 50. Which one will you choose?

There is a piece of this skills revolution that also is veiled in ageism. One of the reasons “skills” has risen is that young people are sick of old people getting hired and promoted over them. Old people who might not have the same skill level, but definitely have more experience. We can’t just say stop hiring them because they’re old, but we can say stop hiring them because I have higher “skill.” So, if it’s only about skill, we eliminate the ageism bias.

Your experience actually does matter.

Wait, what about performance?

Here’s where I get a bad feeling in my stomach around “skills.” It’s not just that a person has a certain skill, but how they perform in that skill. The reason we say “experience” doesn’t matter because there are dozens of academic studies that have shown that when we measure new hires and we take a look at their resumes and their previous job experience, there is very little correlation between where they worked previously and the job they had, to success in the new job and company.

That isn’t because experience doesn’t matter. It’s because high-performing experience matters!

Therein lies our problem. We can’t measure the performance of someone’s past job.

Let’s get back to our lawyer and doctor examples. What if I now told you that our lawyer, who has tried over 2,000 cases, actually lost every case? You would obviously try the inexperienced lawyer! Same with our doctor. The doctor who had 1,000 brain surgeries under their belt has a success rate of 10%. But our 50 case doctor has a success rate of 90%!

But wait, what if I tell you the “experienced” doctor only takes on the most difficult last-chance cases? And the less experienced doctor is given the “easy” cases where the vast majority of patients are thought to recover. Does that make a difference? You see how complicated “experience” as a factor can be.

Performance matters a great deal!

If you are looking to hire the best talent, it’s not only about skill. It’s about choosing individuals who have the skill to do that job at a baseline, then looking at their experience and their performance, and probably their intrinsic motivation. This is why a job sample is the number one predictor of a new hire performing well on the job. If they can actually do the job, successfully, then it stands to show they will probably be successful when we hire them. Although, even that isn’t guaranteed. We then add in factors like culture, leadership, peer support, etc.

It turns out hiring is really hard.

So, why is everyone saying the future of talent is skills?

I believe it’s because this is something we can control. It’s tangible and feels like something that can work. I can try and measure for skill. I can assess and build for skill. It seems obtainable, and it seems like something better than our past hiring based on experience.

In reality, hiring and promoting should have always been about skill. And experience. And performance. I want to hire highly skilled people that have amazing experiences and have performed in their previous jobs at a very high level.

What I don’t want to do is blindly hire and promote based on someone’s ability to demonstrate they can do a bunch of random skills. A job and performing in that job is not just about doing a bunch of random skills. That simplifies what employees do down too far. People and work are much more complex than just skills.

Skills. Experience. Performance. I want to hire the complete package. Be careful selling “skills” as a strategy to your executives. Most executives have great experience and high performance, and they actually believe that matters. Because it does.

An easy way to know if a candidate is batsh*t crazy!

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Have you ever hired a batshit crazy person? Yep, we all have. Wouldn’t it have been nice to know if that person was batshit crazy before you hired them? Again, 100% yes! But it’s hard, right? Candidates lie to us. They don’t give us their true selves.

Well, this is why you read this blog, my friends. I give you all the inside, pro recruiting tips and tricks you want but never knew you needed!

Okay, here’s how this will go down.

At some point, every organization will have this in a different part of the process, you will ask some form of this question. I recommend you do it early, but some organizations actually wait to do this in the background check.

The question is this: “Have you ever gone by a different first name, and/or do people in your life call you by a different first name?” Now, I’m not looking for something like my Mom calls me “Richard,” but my friends call me “Dick.” Those are the same thing. Mike and Michael, check those are the same. Also, I’m not asking for your median name and married name. We expect that to happen. Also, I’m talking about gender changes like I grew up Bruce, but now I’m Caitlin.

I’m talking about something like I grew up “Tim,” and I was “Tim” until I turned 16, and then I decided I wanted to be called “Trevor.”

Um, what?!

No sane person, not in witness protection, randomly decides to be called a different name unless there is some batshit crazy in the mix.

God bless my sister. I love her, and her name is Michelle. One day in high school, she came home and said, “Call me Chelsea now. All my friends call me “Chelsea.” And we immediately said nope. That’s not happening. Your momma named you Michelle, and everyone is going to call you Michelle. That’s what those who love you do. They put an immediate stop to anything that looks batshit crazy. By the way, to this day, she’s Michelle.

So, it’s an easy question to ask during an interview. “So, Tim, have you ever gone by a name other than Tim? Maybe something like Mark or Ted?” That response and answer you’re looking for is someone staring back at you, perplexed. Almost now, like they think you’re batshit crazy for even asking. That is the correct response! The correct answer is not, “Oh, yeah, for like a decade, my co-workers called me “Billy”!” If that happens, you immediately end the interview.

Look, I’m just out here spitting recruiting wisdom for free.

Some of it is going to hit home, some of it you’ll pass on. Pass on this gem at your own peril!

2023 @LinkedIn Research Proves Compensation is Number 1 Priority for Employees! #GlobalTalentTrends

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LinkedIn Talent Solutions flat-out gets me! They recently released their 2023 Global Talent Trends report, and you all know I’m a nerd for talent data, and this report is always impressive. I encourage you to download and check out this report (2023 LinkedIn Global Talent Trends report).

Here are my takeaways:

  • Hiring is slowing down from its historic pace over the past few years.

While slowing, it doesn’t necessarily mean it’s equal across all industries and segments. Tech hiring has taken a huge hit, but hospitality, healthcare, and education remain challenging.

  • Internal mobility is taking a foothold in the consciousness of workers. We’ve always known that changing companies and jobs is very stressful. One of the most stressful things you’ll go through in your lifetime. So, finding ways to keep your workers by allowing them to move within the company is an excellent way to increase retention and job satisfaction. Interestingly enough, LinkedIn Talent Solutions found in this most recent report that older generations are actually finding more success with internal mobility than their younger counterparts, generationally. GenX experiencing the highest internal mobility rate of all the generations. Most likely, this is because the more experience you have and the deeper your professional network, the more desired you’ll be by other functions and departments within your own company.
  • We can finally erase the decades-old quote, “People don’t leave jobs. They leave managers”! I’ve always thought that quote was B.S., but people would show “academic” research to prove it. Well, now I can prove it’s wrong with this research!

SHOW. ME. THE. MONEY!

LinkedIn actually measured 15 priorities that employees value. Where did “Management” and “Leadership” fall in those 15? 9 and 11, respectively!

Also, another huge takeaway we’ve been trying to sell as thought leadership for the last two decades is great talent wants to work with other great talent. Actually, “Talent” as a priority, meaning, it’s important to you and your career that you work with other highly talented people, actually came in at 15 out of 15! We don’t care about that at all, in comparison.

“Security” will continue to raise up the chart as the economy slows and finding and keeping a job gets harder. It’s currently seventh on the list, but it was much higher in industries like Tech, which has been hit hard by job losses.

The report is jammed packed with amazing data and insights. Go check out the full 2023 LinkedIn Global Talent Trends report.

The Big Talent Acquisition Disconnect! #BeBetter

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Do you know why talent acquisition sucks?

Yes!

It’s easy to say “yes” because TA is constantly messing stuff up for no real reason. I mean, there are a lot of reasons, but no reason it should continue for this long.

Case in point. Watch this quick TikTok:

@its_just_talia_ I was clowned by another one… but watch until the end 🤡 #jobsearch #layoffs2023 #jobinterview #careertiktok #careertok #NextLevelDish #socialmediamanager #socialmediamarketing #fyp #foryoupage ♬ Hip Hop with impressive piano sound(793766) – Dusty Sky

Okay, let’s break down all the terrible excuses TA will give us on why they would post this job on LinkedIn but not disposition this candidate before doing this!

1. We have a policy to post open jobs publicly for two weeks before we can offer a candidate.

2. The hiring manager wanted to do a last-minute check to see if anyone else was “fresh” on the market before we moved forward with this candidate.

3. We got this candidate via internal referral, and we need to post it first before we can make an offer.

4. We’re lazy AF and conflict-avoidant and don’t give two sh*ts about our candidate experience.

5. This candidate came to us via a third-party agency, and before we pay that fee, we need to see if we can find someone on our own.

6. We watched this candidate’s TikTok videos and decided we didn’t need that drama on the team.

I’m going to guess #4 is the winner based on my experience, but #6 also could be an option!

The reality is there is no excuse for the recruiter and/or hiring manager of this candidate to, at the very least, give them some insight into why they were posting this job on LinkedIn without saying something to her. Not. One. Reason!

You asked a candidate to devote major time and resources to jump through all of your hoops, which she did. You OWE it to her to give her feedback straight. “Look, Talia, thank you for your effort and professionalism. We’ve decided you aren’t the right fit for us based on “X.” That’s it. She might be pissed, but she’ll be less pissed than seeing the job posted again on LinkedIn the next day and not being told she didn’t get the job.

If you and your company do this. Just know you suck. Not your company, you. You personally suck for allowing this to happen to a person. You shouldn’t be allowed to work in HR or TA in any industry and in any capacity. If you’re a hiring manager and you allow this to happen, you should never be allowed to hire anyone every again for the rest of your life. You’re scum. You’re a bad leader. Turn your keys in.

Come on! Better better!

I’m Your King for Pretty Research!!! #HireMorePrettyPeople

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If you read this blog for a while, you know I’m absolutely fascinated, almost to an unhealthy level, with research about pretty people. First, as a society, we throw way too much praise and privilege at attractive people. Take a look at Instagram follower numbers. Take a look at TikTok follower numbers. We love to pay attention to pretty people!

So, the world of academia did not disappoint, and once again came out with another study that proves my point. Pretty people, on average, are better than ugly people! But this one has a nice little wrinkle that I think most of us will like.

First, I have to come clean with a confession.

I have a disorder. I think it would probably be considered mental, but it has to do with the physical body, so it’s in a confusing space. I have Reverse Body Dysmorphic Disorder. Stop! Before you go all crazy and try to cancel me, I’m not making fun of people that have Body Dysmorphic Disorder! As Taylor Swift poetically says, “You need to calm down.”

100% True Story. When I look in the mirror, I honestly think to myself, “You know what, kid, not bad. People could do worse. Have a great day!” I look at myself getting ready in the morning and think I look pretty damn good!

I then, later that same exact day, will see a picture of myself that someone took and go, “For the love of God! How did I turn into Shrek on stage!” That my reverse body dysmorphia. Some people look in the mirror and see Shrek when they should see a prince. I see a prince when I should probably just see some middle-aged dude who needs to work out more!

Why do I share this confession? Because this new research as it helps me make sense of my own dilemma. The University of Missouri and DePaul University researchers found that pretty people have better lives! Okay, it’s a little more involved than that, but that is my layman’s take on the research! Surprise, surprise! Pretty people’s lives are better! Who knew?!

From the research:

Three studies examined the association between physical attractiveness and meaning in life. Study 1 (N = 305 college students) showed that self-reported physical attractiveness positively correlated with meaning in life. Study 2 (N = 598 noncollege adults) replicated the association between self-reported physical attractiveness and meaning in life and extended those findings, demonstrating that outside perceptions of attractiveness are linked to outside perceptions of how meaningful a person’s life is. Study 3 (N = 331 targets, 97 raters) replicated these findings and probed the nuances of the relationships between outside ratings and self-reports of attractiveness and meaning in life. Across the studies, existential significance, or the feeling that one’s life matters, was the facet of meaning that primarily explained the link between attractiveness and meaning in life. In addition, a person’s view of their own attractiveness is more indicative of their well-being than outsider ratings. Implications for our understanding of meaning in life are discussed.

Turns out, your perception of your own attractiveness is key to your life outlook!

I think this is why our mothers tell us we are all pretty and handsome, even when we aren’t. There’s a chance we just might believe them, and in the end, that’s all that matters! The key is you truly have to believe it. You can’t just be like, “Girl, I slay!” and then ten minutes later, look in the mirror and see flaws.

I love pretty research because it’s all truly based on this concept.

Beauty is in the eye of the beholder. You might not think you’re beautiful, but if a majority of people you surround yourself with think you’re beautiful, well, your world will be a better place. If you truly are attractive, but you surround yourself with people who make you feel ugly, well, your world is awful.

I’m not blind, but I’ve met some blind people and have had this conversation about pretty. Their definition of pretty is way different than mine, and it makes me envious. I would love to “see” the world through their non-seeing eyes for a bit to understand the power of that ability. To see someone as attractive based on non-physical attributes would definitely make our world a better place. We get a bit of this when we meet someone who we feel is of average attractiveness, but the more we get to know the person, the more they become attractive to us. Or, meeting someone who we find very attractive and they open their mouth, and immediately you view them as less attractive.

So, maybe my hypothesis about hiring more pretty people needs to change a little bit. The new hypothesis will be “hire more people who truly believe they are pretty”!

The Trait Every Employer is Looking for in a New Employee

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Don’t buy into the hype! “Oh, just do what you love!” That’s not being an adult. That’s being a moron! Just do what makes you happy! No, that’s what a child does.

“Tim, we just want to hire some ‘adults’!” I hear this statement from a lot of CEOs I talk with currently!

That means most of the people they are hiring aren’t considered adults by these leaders. Oh, they fit the demographic of being an adult from an age perspective, but they still act like children!

I tell people when I interview them and they ask about our culture, I say, “We hire adults.”

That means we hire people into positions where they are responsible for something. Because we hire adults, they take responsibility for what they are responsible for. If I have to tell them to do their jobs, they’re not adults, they’re children. We don’t employ children.

I think about 70% of the positions that are open in the world could have the same title –

“Wanted: Adults”.

Those who read that and got it could instantly be hired, and they would be above-average employees for you! Those who read it and didn’t understand are part of the wonder of natural selection.

How do you be an Adult?

– You do the stuff you say you’re going to do. Not just the stuff you like, but all the stuff.

– You follow the rules that are important to follow for society to run well. Do I drive the speed limit every single time? No. Do I come to work when my employer says I need to be there? Yes.

– You assume positive intent on most things. For the most part, people will want to help you, just as you want to help others. Sometimes you run into an asshole.

– You understand that the world is more than just you and your desires.

– You speak up for what is right when you can. It’s easy to say you can always speak up for what is right, but then you wouldn’t be thinking like an adult.

– You try and help those who can’t help themselves. Who can’t, not who won’t?

My parents and grandparents would call this common sense, but I don’t think ‘being an adult’ is common sense anymore. Common sense, to be common, has to be done by most. Being an adult doesn’t seem to be very common lately!

So, you want to hire some adults? I think this starts with us recognizing that being an adult is now a skill in 2021. A very valuable skill. Need to fill a position, maybe we start by first finding adults, then determining do we need these adults to have certain skills, or we can teach adults those skills!

The key to great hiring in today’s world is not about attracting the right skills, it’s about attracting adults who aren’t just willing to work but understand the value of work and individuals who value being an adult.

I don’t see this as a negative. I see it as an opportunity for organizations that understand this concept. We hire adults first and skills second. Organizations that do this will be the organizations that win.

The Motley Fool has a great section in their employee handbook that talks about being an adult:

“We are careful to hire amazing people. Our goal is to unleash you to perform at your peak and stay out of your way. We don’t have lots of rules and policies here by design. You are an amazing adult, and we trust you to carve your own path, set your own priorities, and ask for help when you need it.”

You are an amazing ‘adult,’ and we trust you…

If only it was so simple!

Hiring Managers! Job Seekers Are Judging You on These Two Criteria!

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If you’re out looking for a job, it usually feels like you’re being judged on every little thing you do, have done, or potentially will do in the future. Interestingly enough, a Harvard professor discovered you’re actually only judged on two things:

“People size you up in seconds, but what exactly are they evaluating?

Harvard Business School professor Amy Cuddy has been studying first impressions alongside fellow psychologists Susan Fiske and Peter Glick for more than 15 years and has discovered patterns in these interactions.

In her book, “Presence,” Cuddy says people quickly answer two questions when they first meet you:

 – Can I trust this person?

 – Can I respect this person?

Psychologists refer to these dimensions as warmth and competence, respectively, and ideally, you want to be perceived as having both.

Interestingly, Cuddy says that most people, especially in a professional context, believe that competence is the more important factor. After all, they want to prove that they are smart and talented enough to handle your business.”

Trust and Respect.

I’ll add these are probably two things you’re being judged immediately following the judging that gets done on your overall appearance, which is almost instantaneous! Let’s face it, we like to hire pretty people.

Once you open your mouth, you’re being judged on how well you can trust what this person is telling me and if you respect their background, work ethic, where they came from, etc. Most of this is based on the person doing the judging, not you. I know, that sucks.

How do you help yourself?

1. Try and mirror the energy of the person who is interviewing you. If you come in all calm and cool, and the person who is interviewing is really upbeat and high energy, they’ll immediately question you as a fit.

2. Do research on who you’ll be interviewing with and try and get some sense of their background and story. Try and make some connections as fast as possible in the interview. This will help build trust and respect with this person. In today’s world, it’s not that hard to find out stuff about an individual. If HR sets up your interview, just politely ask who you will be interviewing with (the name).

3. Be interesting. Have a good story to tell, one that most people will find funny or interesting. Not too long. A good icebreaker to set off the interview in a great tone.

I tell people all the time. An interview isn’t a test, it’s just a conversation with some people you don’t know. We have these all the time. Sometimes you end up liking the people, sometimes, you don’t. If you don’t like the people you’re interviewing with, there’s a good chance you won’t like the job!

Hiring for High Give-a-Damn!

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Josh Zywien, the CMO of Paradox, made a great hire recently, and I sent him a note telling him so. I like to do that. He knows he made a great hire, but it’s always nice to get a note confirming your belief! If you don’t know Josh, you should give me a follow, he’s one of the good guys in our industry.

Josh responded to my note with a statement I wanted to share because it’s profound:

I like to hire people who have a ‘high give-a-damn’! 

I absolutely love that and told him I was stealing it!

What does hiring for High Give-a-Damn Mean? 

It’s one of those intangibles you know when you see it. Like porn. Hard to explain, but when I see it, I know what it is. High Give-a-Damn (HGD) individuals don’t just care about their job and their company. HGD is pervasive in all aspects of their life. You’ll see it come out in other ways away from their career as well.

The High Give-a-Damn Traits:

  • High attention to detail
  • Live an orderly life
  • Most likely, they have a well-kept house, clean, and probably make their bed every single morning.
  • Classic fashionable dress styles that don’t stand out, but you notice them
  • They say the right things and the right times
  • They can be counted on
  • Follow-through is impeccable
  • They give a shit about stuff that matters
  • Have a habit of taking care of their physical & mental self more than the average person.

People with HGD don’t drive around in a messy car with a coffee stain on their shirt. They might not have a lot of money, but what they have, they take care of. They do more with less because part of HGD is not to waste resources, both professionally and personally. So, you take care of your stuff. Part of your ‘stuff’ is your personal self.

I’ve written about organizations “Hiring Pretty” in the past. Scientific research shows that organizations that tend to hire more attractive people actually have higher results. There is a bit of this in HGD. Individuals with HGD most likely get the most out of the attractiveness they have.

It doesn’t mean the person has to be naturally ‘pretty,’ but think of the time when you took that one selfie, that one time when you were feeling super cute, had that one hat on, the light was right, and now it’s your favorite IG photo. Yeah, that, but now what if you did that every day? That’s HGD. “Felt cute, not ever gonna delete!”

Now, at this point, you might be saying, “Tim, all of this seems superficial. There is nothing here about skill or performance, about actually being able to do the job.” Yeah, I’m not only hiring for HGD and nothing else. This is about what if I had three people who had similar skill levels, education, and experience. At that point, my tiebreaker is, who has the most HGD?

Who is going to bring the most HGD to the team? Because in the end, when I’m going to war with my team, I want people who give a damn. Yeah, we might be making widgets for crackheads, but I still want people who want to make the best widgets for crackheads. People who want to make sure that crackhead has the best experience with our product and service. (Right now, Josh is like, WTF, how did I get in a Tim Sackett Blog Post with Crackheads!?)

Not enough Hiring Managers are hiring for HGD. In fact, as a society, we have kind of gone soft on HGD. We have this belief that you can be HGD in your personal life but not your professional life, or vice versa. The reality is true that HGD is always on or never on as a personality trait. You either give a damn about your life, or you don’t. I want to be around and work with people who are HGD.

What are we missing around Quality of Hire (QoH)?

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This week CrossChq released a report titled”The CrossChq “Q” Report” that was loaded with some research and data around the quality of hire. The quality of hire metric is like the holy grail of HR and Talent Acquisition! Everyone talks about it, but no one really feels like they know what it is and where they can get it!

Download the “Q” Report Here

Let’s dig into what they found

The one that will jump right out and make you question your own existence is this:

“Internal Referrals have a Quality of Hire -26% below the industry average”

What? The What?!

Since the beginning of time or at least the beginning of HR, we have all lived by one unbending truth! Referral hires were always of higher quality than some hires out of the general population. You get taught this in the first hour of the first day of HR and Recruiting school!

Turns out, we’ve been lied to or at least led to believe that referral hires were better when they weren’t. How could this be the case? Well, we love to believe in this one premise, which was probably never proven. We want to believe someone who works for us would never refer a candidate who wouldn’t be a great worker!

The reality is most people just refer friends or family, and they have no idea how that person works, nor do they really care. They just want to hang out all day with people they like, regardless of how they work!

Another thing in the report that was somewhat shocking:

“Interviews show only a 9% correlation rate to Quality of Hire!”

Okay, we all know that our hiring managers suck at interviewing. In fact, almost everyone sucks at interviewing! Why? For one, 90% of hiring managers don’t interview enough to ever sharpen that skill. On top of that, we are all too gullible and believe what we here and don’t dig in. BUT, this number is shocking!

I think most organization should be testing “no-interview” hiring. That doesn’t mean we don’t talk to people or try validated assessments (more on this in the study), but formal interviews with a 9% success rate are a giant waste of time!

This study is definitely worth a download and read. I’m always skeptical of vendor-based research, but I really like the effort, data, and quality of this one. I think it has some true merit. We all know we need to select better, but we mostly keep doing and believing the same stuff, without really any merit.