Category Archives: Hiring

How To Pay A Headhunting Fee in 15 Easy Steps

Posted on by
2

I hear statements like this all the time: ‘Ugh, I don’t want to pay a headhunting fee!’ I know this is because corporate HR folks think that it’s really hard to do, but I’m hear to show you that it isn’t hard!  In fact, in 15 easy steps, I’ll show you how you can do this all the time!

Here are the 15 Easy Steps in Paying a Headhunting Fee:

1. Post all of your jobs and wait for applications/resumes to come into your email and/or ATS.

2. Weed out as many candidates as possible for stuff that doesn’t really matter, like: too many jobs, not enough time at a job, going to the ‘wrong’ school or not high enough GPA, working for a company that was too big or too small, making a grammatical error on the resume, not living in the ‘right’ area, etc.

3. Email the few candidates you have left with a message about their interest level and make them fill out stuff like applications and questionnaires to be considered for the next step.

4. Wait for email replies.

5. Send the 2 that reply as your ‘best candidates’ onto the hiring manager. 7 others reply after, ignore these, they weren’t quick enough to be the ‘best’ candidates.

6. Don’t follow up with the hiring manager on the two candidates you sent.  If she is interested, she’ll get back to you.

7. Don’t respond to candidates following up looking for feedback on next steps, you want to keep the power position in this arrangement.

8. Send another email to hiring manager after two weeks looking for feedback on original candidates you sent.  Hiring manager won’t like the two, wants more candidates.  You go out and see who else has posted for the position in the past week (forget about those other 7 who first applied, they are old by now).  Send 5 additional emails to the new candidates. 1 replies. Send to hiring manager.

9. Let Hiring Managers return calls go to voice mail, you know they just want to complain about the quality and lack of candidates. Call her back end of business tomorrow. She’s already gone for the day.

10. Hiring manager comes to your office. Crap. They caught you. You tell the manager you’ve been working non-stop on their opening, the three candidates are the best you can come up with.

11. Hiring manager goes back to their office. I call your hiring manager.  She tells me she can’t get any good candidates.

12. Hiring Manager sets up their own interviews.  Three days later, if not sooner, I send your hiring manager 5 candidates all capable of doing the job.  I call your hiring manager to highlight two of the candidates who I feel would be the best fit for your organization.

13. Hiring manager picks a favorite from the great interviews they just had.  I’ve pre-closed both on an offer, so I’m what they call in the business, a ‘sure-thing’.

14. Hiring manager calls you and tells you they found a candidate through an outside source.

15. You process my invoice.

See, it’s really not that hard to pay a headhunting fee, in fact, you practically don’t have to do much of anything!   Just keep doing what you’re doing.

 

Your Open Office is Killing Your Productivity

Posted on by
4

You know what’s funny – everyone, who is anyone, wants to work in a new, cool, ultra modern open office concept!  Organizations are spending billions creating these environments, and now studies are coming out and showing that productivity suffers in open concepts, especially with younger workers and those that love to multitask. From the New Yorker:

The open office was originally conceived by a team from Hamburg, Germany, in the nineteen-fifties, to facilitate communication and idea flow. But a growing body of evidence suggests that the open office undermines the very things that it was designed to achieve…In 2011, the organizational psychologist Matthew Davis reviewed more than a hundred studies about office environments. He found that, though open offices often fostered a symbolic sense of organizational mission, making employees feel like part of a more laid-back, innovative enterprise, they were damaging to the workers’ attention spans, productivity, creative thinking, and satisfaction. Compared with standard offices, employees experienced more uncontrolled interactions, higher levels of stress, and lower levels of concentration and motivation. When David Craig surveyed some thirty-eight thousand workers, he found that interruptions by colleagues were detrimental to productivity, and that the more senior the employee, the worse she fared.

So, why do we continue to design our workplaces around this open office concept?  Here’s what I think:

1. Recruiting.  Young talent likes to walk into the ‘cool’ office.  Executives feel that this is a recruiting advantage and a marketing advantage when customers see a new, ultra-modern office environment.

2. We think we want our office, like we want our homes.  Over the past 2 decades home builders have been ask to build open home plan designs.  We then go to our office which is all cut up into small rooms and think ‘Hey, wouldn’t this be ‘nicer’ if this was all opened up?’

3. Collaboration. Open office design was billed as the next best thing for creativity and collaboration.  It was a theory.  It was never really tested out. Someone had an idea, ‘you know what, if we break down these walls and have everyone in one big room, we’ll be more collaborative, we’ll be more creative”.  Sounds good.  Research is showing us that theory was just that, a theory.

I think for certain aspects the open concept still has merit.  Sales offices for years have been using the open concept with success, in a bullpen environment.  Hear your peers next to you on the phone, and your competitive nature takes over, you get on the phone.  You can feel and hear a buzz in the air in a well run sales bullpen.  I tend to think I’m creative, but having others around me, talking, doesn’t help my creative process.  I hear this from IT and Design professionals as well.  Have you been in a big IT shop or Design house?  Most of the pros where headphones, dim the lights, try and create an environment that the open concept isn’t giving them.

Be careful my friends.  I love the look of many of the new offices, but if it’s hurting productivity and making my workers worse – I’ll gladly give them back their offices!

Hiring Back An Employee Who Left You

Posted on by
Reply

Did you see what happened last week on the college football carousel?  The University of Louisville hired their ex-coach, and current Western Kentucky Coach, Bobby Petrino.  For those who don’t know the Bobby Petrino story check out his detailed coaching timeline on SB Nation (it’s awesome!) – I’ll give you a five second tour:

I. Hired Head Football Coach at University of Louisville – doing great (2004)

II. Hired Head Coach NFL Atlanta Falcons (Jan. 2007) – didn’t do great

III. Leaves mid-season and takes University of Arkansas Head Coach job – did good (December 2007)

IV. Head Coach Arkansas, has a motorcycle crash with a 25 year old female assistant on the back that wasn’t his wife and that he was having an affair with, and that he hired – Power drunk. (April 2012)

V. Fired as Head Coach at Arkansas – not good (April 2012)

VI. Hired Head Football Coach Western Kentucky University- did good (December 2012)

VII. Hired Head Football Coach University of Louisville. (January 2013)

There’s a bunch of other luggage along the way that SB Nation points out which leads me to only one question – Was it a good hire by Louisville to take Bobby Petrino back?

I asked a couple of my friends and fellow #8ManRotation authors this same question – here are their responses:

Matt (akaBruno) Stollak:

How much time off does a mercurial talent deserve before being brought back?  Is Jim Tressel looking at the Petrino hiring and thinking he is up next?

Similarly, how does Louisville Football Core Values (http://ftw.usatoday.com/2013/06/louisville-footballs-core-team-values-include-no-guns-no-drugs/) continue to exist when Petrino has blatantly violated #1 and #2.    Is it all about winning?  What message does it send to staff and players?

Steve (Mr. HR Tech) Boese:

Even a cynic like me is surprised by this move. I guess the argument was he hit rock bottom and now has done the football equivalent of finding Jesus or something, But it is also about positioning, Louisville does not want to be a stepping stone job between the MAC and the Big 10 or SEC, (they are delusional about this, but I think it is true). So at some level they see this hire as a the best they could do with that in mind. No successful power conference coach would leave for Louisville so with Petrino they find the closest they could to that ideal.

Petrino going to Western Kentucky after his biggest screw up at Arkansas and before coming back to Louisville also serves to give Louisville some cover on this. It is kind of like Western Kentucky took at least some of the flak for letting the guy back in to the world of coaching and at least in theory that will diminish the heat that Louisville is going to take.  Kind of like Petrino went to jail (getting canned at Arkansas), then got released to probation, (Western Kentucky), and now the ankle bracelet has been finally cut off (back to Louisville).

Here’s my take:

The best hires that most companies will never make are the ones like this.  He was great for us.  Went someplace else and had a meltdown. Now we won’t hire him back either.  For some reason, he was great with you.  Don’t discount what certain environments, certain cultures, etc. will do for someone’s performance.  Bobby Petrino is a broken man, coming home to where he had his most success.  This might turn out to a great hire for Louisville.

What do you think?

 

The Future of HR, again.

Posted on by
3

2014 will be the year Retention returns to HR.

Retention almost died during the great recession.  For almost 10 years HR pros were able to roam the halls of their organization and almost never had to worry about the issue of retention.  There weren’t many jobs.  Most people in times of hardship, hunker down and don’t move.  It was like a perfect retention storm! There are HR Pros who graduated out of HR programs, started their careers in the past 5 years, that have never known a time when retaining your employees was the number one priority!

That is about to change.

This year Retention of Employees will once again become a major issue that HR will be looked at to solve.   Here are some important things to remember when you begin to look at ways to retain your employees:

1. “It’s really easy to do.” That is what your executives think, so you’re in trouble.

2. You will get blamed for high turnover.  Buy a helmet, life sucks that way.

3. You will blame your crappy managers that you haven’t given any management training to in at least 5-7 years.

4. You will tell at least half the people in your organization – “We don’t have a retention problem, we have a compensation problem.” You’ll be partially right, but won’t have the competitive data to back it up, so you’ll come across a a whiny victim.

5. You’ll make at least one info-graphic trying to explain ‘Retention vs. Turnover’ to your executives.  It will fail.

6. At least one executive will come up with the brilliant idea of ‘Retention Bonuses’ and think $1,000 at the end of a year will stop people from wanting to leave your organization.  Everyone who stays throughout the year will get a $1,000 bonus but won’t know why they got it.

7. To combat your inability to retain employees, you’ll blame recruiting for not being able to find talent.  This will work until your head of recruiting gets fired and the new head of recruiting comes in and says this one line – “The best recruit is the employee we don’t have to replace.” Again, retention will be on your desk.

8. Employees don’t leave companies, they leave managers. Instead of recruiting, you now pass off your problem to the training department.  Managers will now be forced to go through soft skills leadership classes. You buy yourself 6 more months of retention not being your problem.

9. You’ll buy a ‘new’ assessment that claims to increase retention by picking the right people to begin with.  You’ll never really find out if this worked or not, because you’ve been changing so many things no one will really know.  But the HR vendor will take credit and you’ll start in their white paper and get asked to speak at their annual conference!

10. Retention will still be an issue in 2015, but by then you’ll turn everything you’ve done, and your 7% increase into retention, into a new position with a new company in town who has a worst problem than your old company. See #1 for your plan with the new company.

5 Top Regrets of People Leaving a Job

Posted on by
8

Being in my line of work, I get to hear from a ton of people who have left jobs.  One of the questions I like to ask people is to give me one thing they regret about leaving a certain position or company.  You might think that most people would find this hard to answer, but I’m always surprised at how quickly people can answer this question, and the fact that no one ever answers it with “I have no regrets.”  I use this question to help me understand a candidates level of self-insight.  If a person can look back on a job, and say you know what, the company might have sucked, but I could have done ‘this’ better, that’s someone who gets it.

Here are the Top 5 Regrets people have when leaving a job:

1. “I could have done better.” I like people who can come out and say, I just didn’t do enough.  It’s usually followed with reasons why, lack or resources or tools, etc. But it shows me they have a desire to be successful at anything they do.

2. “I should have made more work friends.”  I talk to a lot of people who have been at a company for years, and after they leave they realize they weren’t really close to anyone.  They realize they miss some of the people, but never really put in the time to establish enough of a relationship to carry it beyond just a working relationship.

3. “I didn’t let the executives know what I was really thinking.”   This happens to so many people. Even when leaving they somehow justify to themselves that it won’t matter, so they never share what they really thought of so many things.  While some of it might not matter, there might have been a great idea or change in there that could have a positive impact to the organization.  Yet, they walk away with it unsaid.

4. “I wish I would have celebrated my accomplishments more.”  You know what happens when you celebrate your accomplishments?  People begin to notice them as accomplishments.  Those things turn into positives for the organizations.  People are drawn to you and want to be a part of what you’re doing.  Celebrations, real celebrations, make a closer bond between you and your coworkers.

5. “I wish I never would have left.”  (or “I left for the wrong reasons.”)I hear so many people say these words – “I loved that job!”  My next question is – “Why did you leave?”  It’s always followed by a reason, promotion, more money, different location, etc.  After they left, they found out how much the job they had, was a really, really good job that they loved.  I always caution people from leaving a job, especially when they tell me they love the job.  Don’t discount loving your job.  It’s hard, really hard, to find jobs you love.

The beginning of the year is always a good time to reflect on your regrets from the prior year.  I know many people who took on new positions in the past year.  I always love to find out how the new gig is going, but I also love to ask about what they regret about leaving, and I’ve never disappointed by the response!

Hire More Pretty People

Posted on by
1

This post originally ran in January of 2012, and in one of the most read posts I’ve done.  It as so popular, Kris Dunn, stole the idea, tweaked it, and made it his most downloaded whitepaper in Kinetix history!  You’re Welcome, KD.  After 2 years, I still find this concept has merit! It’s also very close to how Hitler’s Germany started! Enjoy.

What do you think of, in regards to smarts, when I say: “Sexy Blond model type”?

What about: “Strong Athletic Jock?”

What about: “Scrawny nerdy band geek?”

My guess is most people would answer: Dumb, Dumb, Smart – or something to that context.

In HR we call this profiling – and make no mistake – profiling – is done by almost all of our hiring managers.  The problem is everything we might have thought is probably wrong in regards to our expectations of looks and brains.  So, why are ugly people more smart?

They’re Not!

Slate recently published an article that contradicts all of our ugly people are more smart myths and actually shows evidence to the contrary. From the article:

 Now there were two findings: First, scientists knew that it was possible to gauge someone’s intelligence just by sizing him up; second, they knew that people tend to assume that beauty and brains go together. So they asked the next question: Could it be that good-looking people really are more intelligent?

Here the data were less clear, but several reviews of the literature have concluded that there is indeed a small, positive relationship between beauty and brains. Most recently, the evolutionary psychologist Satoshi Kanazawa pulled huge datasets from two sources—the National Child Development Study in the United Kingdom (including 17,000 people born in 1958), and the National Longitudinal Study of Adolescent Health in the United States (including 21,000 people born around 1980)—both of which included ratings of physical attractiveness and scores on standard intelligence tests.

When Kanazawa analyzed the numbers, he found the two were related: In the U.K., for example, attractive children have an additional 12.4 points of IQ, on average. The relationship held even when he controlled for family background, race, and body size.

That’s right HR Pros – Pretty people are smarter.  I can hear hiring managers and creepy executives that only want “cute” secretaries laughing all over the world!

The premise is solid though!  If you go back in our history and culture you see how this type of things evolves:

1. Very smart guy – gets great job or starts great company – makes a ton of money

2. Because of success, Smart guy now has many choices of very pretty females to pursue as a bride.

3. Smart guy and Pretty bride start a family – which results in “Pretty” Smart Children

4. Pretty Smart Children grow up with all the opportunities that come to smart beautiful families.

5. The cycle repeats.

Now – first – this is a historical thing – thus my example of using a male as our “Smart guy” and not “Smart girl” – I’m sure in today’s world this premise has evolved yet again. But we are talking about how we got to this point, not where are we now.  Additionally, we are looking at how your organization can hire better.  So, how do you hire better?  Hire more pretty people.

Seems simple enough. Heck, that is even a hiring process that your hiring managers would support!

Recruiting without actually doing it

Posted on by
1

Most recruiters believe they are actually recruiting.

They ensure they have well written job descriptions.

They have a great process set up to screen applicants.

They’ve gone out and chosen the best pre-employment assessments for their organizations.

They implemented an awesome new applicant tracking system.

They’ve posted their opening on their careers page of their organizations website.

They’ve contracted out with the best background screening company.

They’ve done everything but pick up a phone and talk to someone…

You see recruiting is a lot like painting a picture.   Of course you have to have canvas, and paints, and brushes, but mainly you need to start painting.  In recruiting all you really need to have is one contact to contact.  That’s how it starts. You turn one contact into another, repeat. All the other stuff is great, but it’s not recruiting.  Although, it’s what most recruiters will tell you recruiting is.

The hard part of recruiting, is actually recruiting.

 

5 Things HR Can Learn from Airports

Posted on by
4

I know many of you will be getting on an airplane over the next few weeks to fly and see friends and family over the holidays.  Some of you fly all the time, so this will be something you experience often.  Many of you rarely fly, so you get really frustrated because you feel it should work better.  We work in HR everyday.  We get use to the stuff that doesn’t work, but we shouldn’t.  We should be like infrequent fliers, everything that is wrong should bother us greatly.

1. The airport never appears to have anyone who wants to take responsibility for anything.  Every airline is on their own. The security folks only handle their ‘area’ of concern. Food vendors only do their thing.  Does it sound familiar?  It’s your department and/or organization.  Some needs to take charge of stuff no one else wants to take charge of.  HR can fit that role perfectly.  Too many times in our organizations we/HR sees things that need someone to take responsibility. We need to be that person.

2.  The one thing about 90% of air travelers need to do after landing is go to the bathroom and charge something (phone, computer, tablet, etc.).  Airports figured out bathrooms, I’ve never had to wait to use the restroom in an airport.  I almost always have to wait to use an electrical outlet!  Should be an easy fix – go buy 100 power strips and increase the amount of charging points by 5 times.  But no one does this.  HR has this issue. We see things that can be fixed, by doing something simple, instead we don’t fix it, because we want to fix it permanently.  Believing is we fix it ‘temporarily’ we’ll never fix it the right way.  Do the temp fix first.  Tell everyone it’s a temp fix. Then work towards a permanent solution.

3. Airports use to treat everyone the same.  Everyone had to check in at the counter. Everyone had to wait in the same security line.  Airports figured out this doesn’t work for those they need most, frequent fliers.  Now, those who fly often, get treated differently.  They can by pass the TSA line through special pre-check lines.  They check in before they even get to the airport (most people can do this, but frequent fliers learn the tricks!). They have special clubs to sit in and get away from the rest of us.  HR needs to treat employees differently.  The only employees/people who want to be ‘treated’ the same, are those who are low performers.

4. Planes won’t crash is you have a little fun. For years Southwest was the fun airline.  They showed you could still fly planes and and have a little fun.  Others are beginning to follow in that same path.  HR is not known for being ‘fun’. In fact, we are probably known for not having fun.  We like to tell ourselves this comes with the territory of having to fire people. “Tim, this is serious business, there is no room for fun in HR.”   You can have fun in HR.  You need to have fun in HR.  Our organizations need proper role models of how to have fun.  People will still have to be fired, might as well have some fun along the way.

5.  It only costs a little more to go first class.  Actually it costs a ton more, but have you ever really seen an empty first class?  And, no, it’s not all frequent fliers filling those seats.  Some people are willing to pay more for a better flight experience.  You might not be willing, but some are.  Your employees are the same way about a lot of things.  Don’t think you know what is best for them, because it’s best for you.  They might want something totally different.  Well, we (in HR) like having half day Fridays in the summer, so we are willing to work 9 hour days Monday through Friday to get those. Everyone will want this.  Unless your the department that can’t take a half day on Friday because your clients need y0u there at 4pm on Fridays.

Here’s a tip to get you through your holiday travel, if you get stuck in an airport.  You aren’t forced to stay at the airport.  If you have an extremely long layover, grab a taxi and go someplace nice to eat, or even a movie.  It beats waiting 4 or 5 hours fighting over who gets the outlet next.

Riding the School Bus made me Tough!

Posted on by
Reply

Re-run Friday – this post originally ran in January of 2011.  I still find Jenny Johnson one of the funniest people on Twitter and Instagram, check her out, she’s brilliantly funny. Also, my kids still hate the school bus!

I read a very funny quote today from a comedian, Jenny Johnson, which she said

“If you rode the school bus as a kid, your parents hated you.”

It made me laugh out loud, for two reasons: 1. I rode the bus or walked or had to arrive at school an hour early because that was when my Dad was leaving and if I wanted a ride that was going to be it.  Nothing like sitting at school talking to the janitor because he was the only other person to arrive an hour before school started.  Luckily for me, he was nice enough to open the doors and not make me stand outside in the cold.  Lucky for my parents he wasn’t a pedophile! 2. My kids now make my wife and I feel like we must be the worst parents in the world in those rare occasions that they have to ride the bus.  I know I’m doing a disservice to my sons by giving them this ride – but I can’t stop it, it’s some American ideal that gets stuck in my head about making my kids life better than my life, and somehow I’ve justified that by giving them a ride to school their life is better than mine!

When I look back it, riding the bus did suck – you usually had to deal with those kids who parents truly did hate them.  Every bully in the world rode the bus – let’s face it their parents weren’t giving them a ride, so you had to deal with that (me being small and red-headed probably had to deal with it more than most).  You also got to learn most of life lessons on the bus – you found out about Santa before everyone else, you found out how babies got made before everyone else, you found out about that innocent kid stuff that makes kids, kids before you probably should have.  But let’s face it, the bus kids were tough – you had to get up earlier, stand out in the cold, get home later and take a beating after the ride home, just so you had something to look forward to the next day!

You know as HR Pros we tend also not to let our employees “ride the bus”.   We always look for an easier way for them to do their work, to balance their work and home, to do as little as possible to get the job done.  In a way, too many of us, are turning our organizations and our employees into the kids who had their Mom’s pick them up from school.  I’m not saying go be hard on your employees – but as a profession we might be better off to be a little less concerned with how comfortable everyone is, and a little more concerned with how well everybody is performing.

Too many HR Pros (and HR shops for that matter) tend to act as “parents” to the employees, not letting them learn from their mistakes, but trying to preempt every mistake before it’s made – either through extensive processes or overly done performance management systems.  We justify this by saying we are just “protecting” our organizations – but in the end we aren’t really making our employees or organizations “tougher” or preparing them to handle the hard times we all must face professionally.  It’ll be alright – they might not like it 100%, but in the end they’ll be better for it.

Former HR Lady Makes It Big!

Posted on by
2

Don’t know how many of you saw the press release yesterday, but General Motors announced their new CEO would be former GM HR Lady, Mary Barra. Let’s not forget, she will also be the first women to run a major automotive company in history!  From the article CNN/Money:

“Since August, Barra has served as executive vice president of global product development and global purchasing and supply chain, according to her company bio.

For more than two years before that, she was an executive VP focusing on international design, engineering, program management and quality. Earlier, she was vice president of global human resources. Barra started at GM when she was 18 as part of a cooperative education program.

She was paid $4.9 million in total compensation last year, according to corporate documents. That includes a salary of $750,000.”

Bam! It pays to be in HR!

“Women represent a minority presence in the auto industry, comprising 21% of the total workforce. According to federal data, 39,000 of the industry’s 185,200 employees were women. And women hold about 3.3 million of 12 million jobs in the broader manufacturing sector, or about 27%.

Jared Rowe, president of auto product researcher Kelley Blue Book, said that it’s smart for an automaker to put a woman in charge with a background in product development, considering that “the bulk of the buying decisions are actually made by women, when it comes to purchasing vehicles.”

He also said that Barra’s long history with GM is vital to the company’s leadership.”

I would say GM is smart in deed to hire a women to run the company, but in reality Wall Street will ultimately be the judge on her performance.  That’s the way it goes with large publicly traded companies.  I do feel, growing up in Michigan, currently working and living in Michigan, and my company being a supplier to GM, this is not your parent’s and grandparent’s GM!  The auto industry is an ‘old boys’ network for sure, and GM making the courageous decision to hire a female as CEO, definitely speaks to a broader change in our society.

When people think of Michigan, they think of a broken Detroit and of a broken auto industry.  For those of us who live in Michigan, we are seeing something very different.  The auto industry is strong, and so many companies are hiring in all sectors.  The recession hit us hard.  It taught us a ton.  GM’s failure was a huge part of that.  If you don’t think GM learned anything from it, this hiring should at least be symbolic to show the world it is a different company. One that, while not perfect, is striving to be better.