Category Archives: Inclusion

Tattoo Hiring

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A tattoo is basically forever.

I know, I know, you can get them removed by laser now. But most people don’t go into a tattoo proposition thinking I can’t wait to pay a couple of thousand dollars to get this removed! It’s permanent baby. Like a Sharpie, but better!

Most organizations do Tattoo Hiring.  They believe we are going to hire this person forever.  In fact, go ahead and tattoo the logo on their butt while their in orientation.   But the life cycle of most hires is similar to that of your tattoo you got on Spring Break back in 2001.

Tattoo Hires:

1. Day 1 – it’s a little painful, but your so excited to have the person on board.

2. First couple of weeks – pain has gone away, still doesn’t look right, but you can tell you’re going to love them. And you keep showing the new hire to everyone you see, that has yet to see them.

3. Years 1-3 – Tattoo Hire is awesome. You’re proud of your tattoo hire. People comment on what a great hire.  You couldn’t be more proud of your tattoo hire!

4. Somewhere past year 3 – the first Tattoo Hire went so well, what the heck, time for another Tattoo Hire!  This time we’ll go bigger and better!

5. Into Tattoo Hire #2’s first year – you begin to notice your original Tattoo Hire doesn’t look as good anymore. Isn’t performing as well. You think it might be time to change your original Tattoo Hire.  While Tattoo Hire #2 is more awesome than you can imagine!

6. Time to remove Tattoo Hire #1 – You’ve finally made the decision, Tattoo Hire #1 has to go. It’s going to cost you thousands of dollars to remove, but Tattoo Hire #1 just isn’t what you want anymore.

That’s alright you’ve got Tattoo Hire #2!  I mean what could go wrong, a Tattoo Hire is forever, right?

Organizations that hire with a Tattoo philosophy are bound to fail.  It’s not that you can’t expect, or want, employees to stay with you their entire career.  You can.  The problem we face is when we don’t set up our organizations to support forever hires.  The new tattoo always looks better, because it is usually more defined and brighter and you put more thought into it.  An employee is no different.  You can’t let a more tenured employee fade.  You must keep them vibrant and up to date.  Or, many times you will spend a ton of money replacing them.

 

Homing From Work

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This might be the phrase for 2014.  Every year we get stupid business phrases that become part of our lexicon:

  • “Use it or lose it!”
  • “Necessary Evil”
  • “A seat at the table”
  • “Thinking outside the box”
  • “Silo Mentality”
  • “At the end of the day…”

For 2014 I’m calling it – “Homing from Work!”

Fast Company released an infographic recently that had some interesting facts about how, especially in the U.S. (I have to say stuff like that now, because I have this international audience, which in itself is funny since the most international I’ve ever gotten is Canada and Mexico! Which I don’t really even consider international, they’re more like Northern and Southern suburbs of the U.S.) , workers are working more hours, and feeling like they have a healthy work/life balance.  Since 2011, there has been a 30% increase in the number of people working more than 9 hours per day, and 80% of white collar workers feel they have a solid work/life balance.

That doesn’t sound right, does it?!

Well, there’s a bit more!  93%! Yes, 93% of workers take care of personal business and family needs during their work day, while at work.  63% increase in surfing and shopping online – more women than men! Surprise, surprise. If you make over $100,000 you’re more likely to exercise during your work day. Workers under 30 are 76% more likely than workers over 50 to visit social networking sites while at work.

Now, that sounds about right!

“Homing from work” is nothing more than what it’s always been, but now we have a term for it!  Basically, you have some personal stuff that needs to get done, but you can’t do it after work or the weekend, so you do it at work.  It’s been going on since the 9 to 5 was invented!  The one thing you need to be aware of, though, is it works both ways.  If you want to “Home from Work” that’s cool, but don’t give me grief when you need to take a call from home or catch up on something during the weekend.  It’s not either/or, it’s both.  You can’t do one without an expectation of other.

I know you’re checking into Facebook at work. I know you’re booking your airline tickets for your vacation at work. I’m fine with that, but don’t act like I owe you something if you need to work an extra hour one night, or put in some hours from home.  Hoomie don’t play that.  Go ahead and home from work, just know that it comes with an expectation of working from home.

Becoming A Victim Of Can’t

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I spoke in Huntsville, Al this week to a group of around 175 HR and Talent Pros for North Alabama SHRM.  It was a fun group. They had a ton of energy and were willing to put up with me and my fast talking northern ways! My wife told me to be more respectful, than usual, on my way down to Alabama.  She said southern women expected more manners than I was use to!

For those who don’t much about Huntsville it is a big military town, which means most people either work on the base, or work for a contractor supporting one of the many military contracts coming out of the base.  There are literally hundreds of companies in Huntsville that are considered military ‘contractors’.  That’s really just a big fancy term for companies that won a military contract, which is just a scope of work they need to do or deliver to the military.

If you haven’t worked a military contract before, they come with as much red tape and rules as you can expect from the U.S. government.  That becomes a very big problem for HR Pros who love to follow rules!  One thing that was apparent very early into the day was that some Huntsville HR and Talent Pros became very comfortable with saying the following statement:

“We can’t do that, we are a military contractor!”

You can probably guess what my answer was to that!  “Yes, you can! You just have to find a way to do it!”  What they didn’t expect was that my company was also a military contractor, I was going to accept any victim statements.  Yes, you are a military contractor.  Isn’t it great!  Now, let’s find out how we can use Facebook to recruit and find you some really good talent!

But, Tim, OFCCP! OFCCP won’t allow us to social recruit!  Really.  It really says within OFCCP regulations that you can’t recruit on Facebook!?  Well, no, but…you just don’t understand.  Yeah, I understand more than you really know.  I understand it’s going to be hard, but it can be done.  I also understand that it’s really easy to fall the victim and use OFCCP as a crutch to why we can do our job.

I actually spoke to two pros who were going through OFCCP audits.  Scary stuff for any HR or Talent Pro.  But I didn’t even let them use it as a crutch.  I asked them if they would get through it. Yes, was the answer.  Did you get fined? No.  So, now you just have to figure how to make it the sourcing you need to do, work within your OFCCP process.  Not easy. But doable and needed.

The most dangerous thing we’ll ever face in our career is becoming a victim of can’t.   I’m a firm believer you can try to do anything.  We might not succeed, but it shouldn’t stop you from trying.  Things like OFCCP are there to catch bad companies, doing bad things.  I’ve never spoken to a good company, with good people, trying to do the right things, that ever had an issue with OFCCP! Ever!

Go do the right things for your organization, and in the end trust that why you might get audited, you are doing what is right.  That’s ultimately all you really can do.

Putting On the ‘You Show’

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That’s what an interview is, right?  It’s a complete 60 minute show about you.  The entire thing rotates around your storyline.  Will you fit with this position? Will you fit with our culture? Are you the skilled enough?  Are you the ‘right’ personality for the hiring manager.

It’s a complete 60 minute tell all that you really control.  You can make it a sitcom, a drama, a horror show, crime show or a boring biography.  It’s really your choice!

But in the one time any of truly has for a ‘You Show’ we allow employers to make it a ‘Them Show’.  We allow them to run the show.  Can you imagine going to a Broadway musical and you tell them what songs you want to hear!  It doesn’t work that way.

“But you have to follow the employers interview structure!”

To a point.  If you’re asked a question, you have answer it.  Wait a minute. No you don’t!  Do you know how many hundreds of thousands of questions I’ve asked in interviews over my career, where the candidate didn’t even come close to answering what I had asked!

Here the secret to getting and not getting a job all at the same time.  Be the director of your You Show.  Some employers will not like your show and will not make you a offer.  That is okay, that is not an offer you would want anyway.  In the long run you wouldn’t be happy.  Some employers will love your You Show and want to extend your You Show to many more seasons.  That’s the job you want.

That doesn’t mean you go into an interview with sweatpants and your “Just Legalize It!” t-shirt, because that is who you ‘truly’ are.  You go into the interview the best version of yourself, not the worse version of yourself.  Think date night, I really love this girl you.  Trying to impress, but also not trying to be someone you are not.

The You Show, now playing at an interview near you.

Performance Doesn’t Matter: Women must still sell attractiveness

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True.

Right?  The title of this post is a true statement.  A woman can be a great performer, but she still needs to be attractive to find high success.  This is a parameter for her male peers.  Her male peer can come in with a beer belly and stain on his tie and no one cares. No one!  That same performing lady comes in with a beer belly and stain on her tie, and well, that’s might be a little weird, but you get my point.  She has to sell not only is she great performer, but she looks good doing it!

I grew up with an attractive mother.  Don’t get creepy.  I didn’t think she was attractive, she was my Mom, but I constantly had people tell me, “you’re Mom is attractive”.  Which to this day I’m not really sure on how to respond, but with “thanks, she owes it all to the easy childbirth I put her through”.  She was also a very successful business woman.  But she would be the first to tell you, these things weren’t mutually exclusive.  She always had to have her ‘A’ game on both in business and with her looks.

Oh, but Tim that was the 1970’s and 80’s, today that isn’t the case.

Is it ladies? Do you feel like your attractiveness plays no role in your perceived performance?

I can take a look at my own workforce.  Some of the guys role in here looking like they took all of 10 minutes to get ready and find the cleanest smelling shirt.  The females who work for me carry around ‘toolboxes’ of beauty products and always, I mean always, are put together.  I don’t ask or demand this, but some how there is a perceived culture which makes this seem appropriate.

I’m sure there is a bit of competition going on.  The ladies like to look good, especially when the other ladies in the office look good, and it starts a vicious little game to who’s more beautiful.   Doesn’t matter if you’re married or single, young or old, almost all play the game.  Guys don’t play this game.  Guys play other games, just not the ‘I’m prettier than you’ game.   This still doesn’t speak to why in our culture we expect both great performance and good looking when it comes to female performance.

You then have that big stereotype of the pretty woman who doesn’t perform, but still keeps her job.  This is the traditional stereotype of women and performance.  Oh, Mary is an idiot, but she’s beautiful so they’ll never let her go.  I don’t think this happens as much, but I’m also not naive enough to not think it still has some impact.  Pretty women will always get more chances to screw up, than a less attractive woman.  Always.  Not fair, but true.

Guys, especially those in leadership, will never bring this up.  It’s a taboo subject. Being in HR I’m always amazed that the ones who will bring up this subject more than anyone are other female leaders.  Guys won’t touch performance and attractiveness with 10 foot pool, but the ladies will!  Female executives are some of the first ones who will speak about another female employee in the context of ‘she’s a good performer, but she holy smokes she’s a troll’ and then walk away like it’s completely normal!

So, I ask you female readers, do you feel your looks play a role in your perceived performance at work?

 

 

 

HR’s Biggest Irony: We think we’re Contrarian

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When you get a group of HR Pros together there is one thing I can count on – the majority believe they somehow think differently than everyone else.  Then you look at their words and actions, and you discover they’re just like everyone else.  HR isn’t the only ones who believe this, in fact it’s rampant throughout our organizations.  The reality is, when we get around others, it’s really difficult for us to act and think differently. Hello ‘Group-think’!   The Motely Fool had a great piece on this in regards to investing, but it works for organizations as well:

“In the 1950s, Solomon Asch brought a group of students together and asked them to solve a set of problems, such as whether two lines were the same length. These were simple problems with obvious answers. But several of the students weren’t trying to pick the right answers. They were actors working for Asch, purposely giving the wrong answers in front of their peers. 

Asch repeated the study with varying numbers of actor-students blurting out the wrong answers. His conclusion: Three-quarters of the test subjects went along with the actors’ wrong answers at least once. In any given experiment, at least one-third of test subjects ignored the obvious answer and followed the actors. Just one in four consistently gave the right answer even when their acting peers disagreed with them.

Even when everyone around you is giving an obviously wrong answer, your tendency to second-guess yourself, not want to embarrass yourself, and your natural desire to fit in can trump every bit of rationality you think you have.”

Sound familiar?

The contrarian in most organizations is either the CEO, or the first one fired!  Contrarianism is not valued in the majority of our organizations.  CEO, and many senior executives, will tell you it is, and it’s what they want, but the facts don’t lie.  Most people who go against the grain don’t fit in well in corporate structures.  Which makes it even more funny when I hear HR Pros tell how they are the contrarian voice in their organizations.  No you’re not.  Plus, I would question is that what you really want to be?

I believe HR doesn’t need to be contrarian, HR needs to be conformist.  HR needs someone who is going to take that executive vision and completely conform to it.  Full buy-in, drink the kool-aid, get the tattoo on your ass, conformity.   In away that is contrarian, if you are lead by a visionary leader, either way it’s what our organizations need out of HR.  HR thinks the opposite.  They think our leaders need someone to tell them their full of it.  They don’t. Your leaders don’t want to hear they’re full of it. In fact most, really, just want to hear you think they’re right.  Those who are very self aware still only want to hear how you can help them make their ideas reality, not that their ideas are crap.

That isn’t what you expected was it? HR needs to conform, there, I said it.  Conform to the vision. Conform to the mission. Leading through conformity.

 

Closeted Conservative

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Don’t think this is a post about me coming out as a Conservative! I did that a long time ago.   I actually don’t consider myself a conservative.  I would consider myself a social moderate.  I hate big government, tax increases and 24 months of unemployment insurance.  I also hate my government telling women they can’t get an abortion, and the fact our planet is dying and government does little to stop it.  Every time there is a Presidential election I feel none of the candidates are good choices.  The two party system is slowing killing everything that is great about America.

So, who am I calling out of the closet?

All those individuals, male and female, that you have working for you. All ages and ethnicities, that are considered to be ‘conservative’ in their beliefs towards issues in politics, society and culture.

Do you know why they are in the closet?

You put them there.  You make it wrong for them to believe in Jesus, to believe women shouldn’t have abortions, to believe that people on welfare sometimes take advantage of the system.  You make them stay in the closet by making them believe that the only ‘right’ opinion is that of the liberal minority in your workforce.  You teach them that ‘inclusion’ is believing what you believe.  That your liberal beliefs in politics, finances and social responsibility are the ‘right’ beliefs.  That if you believe like we do, feel free to share it publicly around the office, but if you don’t believe like we do you aren’t welcome here.

So, they stay in the closet.

It’s not that they’re really bad people.  They just believe differently than you.  You might look at them as throw backs of by gone era.  Must be from the Midwest, you think to yourself, no one on the coast would think like that.  Must be from a small town, because big city folks are more ‘well rounded’ in their beliefs. You make them feel like their kind is unwelcome in your work environment.  We like are employees to be progressive in their thoughts and beliefs.  We are an ‘Inclusive’ workplace…

Until you’re not.

I Don’t Want To Work With a Gay Person!

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Michael Sam’s announcement last week, becoming the first openly gay NFL player, rekindled some hot workplace topics.  His acknowledgement has talk shows buzzing about whether NFL players would be comfortable with a gay teammate in the locker room.  I think most people concentrated on one area of the locker room, the showers.  Would male NFL players be comfortable showering with a teammate who was homosexual?  So far, no NFL players have said they would not be.

I wonder what most HR professionals would tell an employee who did come to you and said “I don’t want to work with Tim, he’s gay, and I don’t agree with it.”

I’m assuming 99.9% of HR Pros would come up with something like this:

“You know Mr. Employee, we are an inclusive and diverse company, and that means we support all of our employees and don’t judge them based on things like sexual orientation, religion, etc.  If you feel uncomfortable working with Tim, maybe this isn’t the place for you to work.”

Seems about right, right?

Let’s add some real-life to this scenario.  What if, in your work environment, employees had to share a community, locker room type shower environment, as part of the job function.  Dirty, chemical filled, environment, employees shower after their shift as a normal course of their daily working environment.  Now what would you say?

Does it change what you might tell Mr. Employee?  You’re lying to yourself if you say it wouldn’t.  All of sudden you start trying to make concessions and talking about building individual showers, or asking Tim to shower in a private shower and locker room.  You start accommodating, like being ‘Gay’ is a disability.

What if it is your policy for employees of the same sex, when traveling, to share hotel rooms.  This is a common practice with many companies.  What do you tell Mr. or Mrs. Employee when they feel uncomfortable sharing a hotel room with a gay employee?  Do you make an accommodation for that employee to have their own hotel room?

What if your top sales person came to you and said they don’t want to work with a gay employee.  The sales person who controls and has your largest client in their back pocket – 60% of your current business.  Do you give them the same line above? “Go work someplace else!”  I’ll be honest with you, you won’t, because executives would have your job for letting that person walk from your company.  Oh, I’m sure you’re reading this saying “No, Tim, I would!” That’s great for you.  You have to know most people are unwilling to lose their job over something like this.  That’s real life HR in the trenches.

It seems simple.  So what, we have employees that are gay, who cares.  Until another employee cares.  Then HR has issues.  Being an inclusive employer doesn’t mean you just look for the gay employee, it means also you value the beliefs of the person who doesn’t agree with the gay lifestyle for what ever reason that might be.  That’s really, really hard to except for many of us.  I want to tell the gay-hating employee to go take a walk, but if I do that, I cease being ‘Inclusive’ and begin being ‘exclusive’.  It’s HRs job to make it ‘all’ work.

So, what would you do with an employee who has a problem working with a gay employee?

What would it take to get you to punch an employee?

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For most HR Pros, the answer might be – “Not much!” if they were joking behind the locked doors of their HR department!

This came up close and personal this past weekend when a college basketball player from Oklahoma State University, Marcus Smart, fell into the crowd during a play in the game and forcibly shoved a fan that made a comment to him that caused him to react.   It’s the first time anyone can really remember a NCAA athlete leaving the field of play and purposely making contact with a fan – in a manner that wasn’t positive.  It happened years ago in the NBA with the now infamous, Malice at the Palace, where a fight broke out between professional basketball players and fans that got completely out of control.

I’m not here to say Marcus was wrong or right.  If the guy said what Marcus said he said, I think the kid should have done more than just shove it, and I applaud his restraint.  If the guy didn’t say what is thought to be said, but some other dumb thing, well Marcus wasn’t living up to his namesake. Either way, Marcus understands that leaving the court of play to shove a fan is wrong, and has said so.  Being in HR, we know that at well.  There is nothing any employee could say to me that would get me to physically assault them.

Okay, that’s lie!  There is all kinds of things that might happen at work that I could justify an employee punching or shoving another employee!

I’ve witnessed employees saying the most outrageous, cruel things to each other.  What usually happens? One, or both, get fired.  It’s pretty easy from the HR side of things.  We can’t have this in our workplace, zero-tolerance, you’re gone.  It’s the easiest termination in the HR game.  In 20 years I’ve never even had anyone come back and try to fight it.  You punch an employee – you get fired.  Period.

I actually don’t agree with this, but it’s what happens in HR.  I think there are times that an employee is completely justified in hitting another employee – and the one who got hit should lose their job!  I had a former employee tell another employee, who was a father that recently had his son die, that ‘he deserved it’, to have his son die.  Beyond cruel.  The guy deserved to get hit, and the father deserved to react.  Legal made me fire him.  I fought it as far as I could, almost lost my job.  There are times in the workplace that an employee should get punched.  Just like there are times in an athletic event where a fan should get hit.  There are no absolutes in HR or life.

What would it take to get you to punch one of your coworkers?

Check out this video – even though it’s parents and a school principal – it totally reminds of how employees act when they are in the HR office. Enjoy.

7 Words Mathematically Proven To Get You More Hires!

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Wired recently worked with OkCupid and Match.com to find out which words were used on the most popular dating profiles on their sites.  Millions of data points were done for this data analysis and they came up with the most popular 1000 words.  What they came up with were the exact words to use in your profile descriptions to get the most clicks.  I’m going to take this one step further and say if these words attract singles to another single, I’m quite certain they would attract a job seeker to a job.  My theory being singles are also job seekers.  Okay, I hear you, just because some words might attract one person to another person doesn’t mean those same words will attract a person to a job – but it might.

It is my belief that we can totally re-write Job Descriptions in a way that is a lot less HR’ish, and much more real, which will make more people want to work in the jobs you have.  My good friend, Kris Dunn, is a master at this over at Kinetix (click through to see some of KD’s work). Here is another one I put together when I was hiring a Recruiter for my staff.   The positive is, it lets us in HR get our ‘creative on’.

Let ‘s give it a shot. I’ll give you 7 categories of words that were mathematically proven to get more dates hires:

1. Active Words: Yoga, Surfing, Surf, hiking, athlete, etc. These words were popular because people want to be associated with things that are good for them. Do you highlight active things you do at your organization in your job descriptions?

2. Pop Culture Words: 30 Rock, The Great Gatsby, Homeland, Arrested Development, The Matrix, The Big Bang Theory, The Hunger Games, etc.  People want to work with an organization that has a personality.  Pop culture references in your JD give you a personality.

3. Music Words: (FYI – some of these could also be considered Pop Culture) – Radiohead, Nirvana, live music, guitar, instruments, etc .Does your organization have a musical preference? Why not?  Maybe you’re a little country, maybe you’re a little rock and roll, either way, it’s alright to let candidates know!

4. Calm Words: Ocean, meditation, beach, trust, respect, enjoy, planning, dedication, openness, etc. Words that project a feeling of safety and security. In today’s employment marketplace, don’t discount the value of your jobs based on how calm and secure the work is.  Anxiety is at an all-time high.  Having the ability to say “we’ve never laid off in our history!” could pay you huge dividends.

5. Food Words: Chocolate, cooking, foodie, pizza, sushi, breakfast, etc. Food is a gathering and sharing point in most cultures.  If you do food related things in your work environment it brings all of your people together. Everyone eats. Not everyone will do Yoga or want to watch movies.  Chili cook-offs, company happy hours, Donut Fridays, etc.

6. Descriptive Words: Creative, motivated, confident, driven, passion, awareness, etc. Most HR pros see JDs as a means to an end.  They’re a legal necessity.  We should be looking at them as mini-commercials for our jobs.  I would love to see a company go full video JD – nothing written, just watch our Job Description. 60 seconds of someone telling you what this job is.

7. Spontaneous Words: Tattoos, F*ck, wasted, kissing, puppies, sucking, lucky, etc.  Words that most people would never expect to see in a JD.  This word has absolutely no usefulness in a JD – that’s exactly why we put it in there.  It might not attract an older conservative candidate, but it might be just what a newer generation is looking for.

I’ve never met a senior executive that had a problem with any job description I wanted to write – not matter how bland or how crazy.  That being the case, why do we continue to write JDs that put people to sleep?