Category Archives: Communication

Tiger Woods Returning To Work

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Most folks probably didn’t notice, but this week PGA golfer, Tiger Woods returned to the tour after a lengthy absence due to an injury to his back.  People either love or hate Tiger Woods.  I love him.  Yeah, yeah, I know what he did, I don’t like that at all.  I love watching the greatest athletes of my generation perform, and he’s one of those.  I can separate his personal life from his professional life, and appreciate the skill it takes to perform at the highest level.

In HR we have people go out on leave all the time.  Traditional HR thought is when an employee is out on leave (FMLA) you shouldn’t talk to them, communicate with them (unless to just get updates regarding the leave), practically not even acknowledge they’re alive!  I’ve seen HR pros tell their hiring managers to have absolutely no contact with an employee who is out on leave, if they contact you, have them contact us in HR.  I think this is crazy!  We miss great opportunities to build loyalty with our employees, and opportunities for our leadership to be empathetic.

Some of this has to do with why a person went out on leave, and HR’s belief that an employee might be gaming the system to try and get something more than just time off needed for whatever problems we have.  We add into it this belief that we have to treat everyone the same, and medical leave’s of absence become a nightmare for employees.

Our reality is, most employees just want to get better and return to work as soon as possible.  Another reality is that most HR Pros don’t actually believe this.  This is where the conflict comes in, and we begin to make it very difficult for our employees to be off.  I never believe in the theory we should treat everyone the same.  You will have some employees in your HR career who don’t want to work, and want to find some way for your company to pay them to sit at home.  That’s real life. But we can’t start believing that is everyone of our employees, it’s not!

HR should encourage hiring managers to keep frequent contact with employees out on leave.  Let them know we care about them, we miss them, we can’t wait to have them back.  This type of communication will allow you to plan for their return, keep them engaged with your organization and the rest of their coworkers.   HR needs to firmly believe our employees are innocent until proven guilty when out on leave. To believe each and everyone of our coworkers can’t wait to get healthy and return to work, because that is actual reality.

It’s tough, I know, I’ve been there as well, and gotten taken advantage of.  But our employees deserve better from us.  They deserve empathy and compassion. They deserve the same thing you would want if you had to go out on leave.

 

Michigan HR and Talent Pros!

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Hey, just getting back from SHRM’s 2014 National Conference and it’s just one more reminder to me why I love going to HR conferences.  I get to meet new HR folks, who are passionate about HR and Talent!  I love that!

Here’s what I want to do.  I want to push myself to meet one new HR person, face to face, in Michigan for the next 52 weeks.   Let’s connect, and let’s get together.  Here’s my information:

Email – sackett.tim@hru-tech.com

Phone – 517-908-3156

Twitter – @timsackett

Reach out to me and let’s schedule a time.  I’ll come to you, or we can meet at some place close.  Coffee, lunch, an ice cream cone, a Diet Dew, whatever, let’s just make this happen.

Send me a message.  I want to fill up my calendar.  I’m in Lansing, but I’m in the Detroit Metro area a lot, also close to Grand Rapids, etc. Let’s face it, I’m centrally located and driving an hour or so, isn’t a big deal. The connections will be worth it!

Let’s do this!

Sackett’s 2015 SHRM Presentation Proposal

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Okay, gang, I want to crowd source my title for my 2015 SHRM National Presentation Proposal.  I’m going to give you a list of titles and ideas, and you let me know what you think you would like to see.  Or, even better yet, let me know what you’re not seeing at SHRM, and let’s make that happen!

Here are my ideas:

#1 – 7 Ways Diet Failures and HR Failures are the Same: How we can ensure success for both – First let me say, I don’t have some magic diet plan to ensure you’re going to lose weight!  If I had that, I wouldn’t be speaking at SHRM, but I think I could have fun with this topic. Let’s face it, most of us struggle with dieting and keeping in shape. Those failures, speak to failures in other parts of our life!

#2 – My Mom Fired Me: It Made Me a Better HR Pro – She did fire me, it did make me a better HR pro. This is my story, with more tips and tricks on what you can do to make yourself a better HR pro without having to have your Mom fire you.

#3 – Shake Your Money Maker: 6 Ways HR Can Make it Rain on the Bottom Line – First, I’m guessing this title would never make it at SHRM, but it sure is fun!  Plus, I know I can deliver a hell of lot more than six ways for HR to give money back to the organizations.

#4 – Why CEOs Believe Weird Things – Every SHRM conference has a ‘what your senior executives want presentation’ (this is the one I gave this year). It’s fun, it’s widely attended.  I like doing it.  But, I would have to freshen it up and come at it from another direction.

#5 – I Got 99 Problems, But Hiring Managers Ain’t One of Them – How to get your hiring managers to absolutely love you and your team.  That’s enough, right?!

#6 – A Black Guy, A dude in a Wheelchair and a woman walk into a Bar: Inclusions Biggest Lies – Another title I’ll have to change, but let’s have a real conversation about why Inclusion isn’t the right answer for your organization to be most effective.

#7 – Teaching Fish To Climb – Why most development we espouse in HR is worthless, and what we should be doing instead.  Teaching HR folks to think and act like business professionals.

#8 – It’s time for “The Talk” with your Hiring Managers – 8 Real Life Conversations Every HR Pro Needs to Master – More workshop than presentation, watch me bring up 8 real life HR pros on stage and we teach you how to have the conversations you’ve been struggling to have in your organization.

#9 – If I Ran HR: Tim Sackett’s Guide To Having HR Run The World – If I could develop an HR organization from the ground up, what would it look like, who would I have on my team, what changes would I make immediately.  Some of these things you can probably do in your shop when you get back from the conference!

Okay peeps – hit me in the comments!

Hi! I’m a Society of Human Resource Management Senior Certified Professional…

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I have some HR friends who are telling me that SHRM’s recent decision to develop their own certification is a non-issue to real trench HR pros around the world.

What do you think?  Is it a non-issue?

I think it is, but we won’t see the real effects of the change for a year or more down the road.  I recertified with HRCI this past year, so basically I’ve got three years before this becomes a real issue for me.  At that point, I have a decision to make.  Here’s my three decisions:

1. Recert with HRCI.  It’s easy, I know it, I get to keep my SPHR letters that I’ve become so comfortable with and that most people in the industry view as something that means I know at least something about HR.

2. Certify with SHRM’s new certification.  Get comfortable with a new set of letters – SHRM-SCP which seems overly long, but I think people in industry will recognize the SHRM letters and say, yeah he probably also knows something about HR.

3. Just skip it all together.  I’ve reached that 20 years of experience career mark.  Do I really need some letters to tell people I know my stuff?  Probably not.  Look, any job I’m going to have moving forward in my HR career, probably could care less if I have letters behind my name.

You might say, “wait, Tim! there are other choices!” Like, I could certify with both HRCI and SHRM! No, I don’t consider that a choice.  Why would I do that.  Let’s face it, neither organization really has put the best foot forward in this whole mess, and I don’t need a business card that says:

“Tim Sackett, SPHR, SHRM-SCP”

That’s just ridiculous, no one wants to see that, or have to explain that!

I’m wondering if SHRM believes we should just go with “Tim Sackett, SCP”, at which point someone will ask “What’s SCP?” and I’ll go “It’s Senior Certified Professional”, to which they’ll go, “of what?”, to which I’ll go, “of Human Resources”, to which they’ll go, “what is the S and the M stand for than?”  You see where this is going…

All this being said, I do have to agree with my HR friends.  In the large scheme of things this will be a non-issue.  SHRM has launched their new certification program.  Most people will go down that path.  A few will hold out and keep their HRCI certification.  I don’t know if it will be enough to save that company, I’m doubting it.

Like I said above, this is a non-issue for me for the next three years.  My reality is I’ll keep developing myself like I have for the last 20 years.  I’ll go to SHRM events. I’ll go to user events. I’ll attend webinars on topics that interest me.  Regardless of the letters, I believe in development.  That’s why in the long run this becomes a non-issue to trench HR folks.  You either believe in making yourself better, or you don’t really care much about that.  That’s what really separates professionals, not letters.

The Top 8 Things Employees Don’t Want For A Recognition Award!

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I run a small business.  When I need to know something, I usually reach out to my employees and find out what they think.  It’s not some big fancy ‘research’ survey with thousands of responses, but it’s real.  Recently, I wanted to know what people might want in terms of a recognition award.  Ironically, what I found goes against some big fancy research done by recognition companies who are in the business of selling the crap on the list below – crazy how that works in the research game! Any who, what I found wasn’t surprising to me.

Here’s the list of the Top 8 things my employees don’t want when it comes to Recognition Awards:

1. Anniversary Pins! If you give me one of these I will stick it back in your eye! “Hey, Tim, Thanks for 10 years! Buddy, here’s a pin!” A What!?!? I’ve given you ten great years and you’re giving me a pin. Is this 1955?

2. A Plaque. Or any other kind of trophy thing. If I wanted a trophy to show me that I’m sales person of the year, you hired the wrong person. JayZ said it best “we can talk, but money talks, so talk more bucks”.

3. Corporate logo wear. Giving out corporate logo wear as a form of recognition screams you have executives that haven’t actually spoken to an employee in the last twenty years!

4. A watch. Wait, if it’s a Rolex, I’ll take a watch. If it’s a Timex you better ‘watch’ out, I’m throwing it at someone! Nothing says we don’t really care about you like a $50 watch with it engraved on the back ‘You Matter! 2014!’

5. Luggage. The ‘experts’ would like you to believe that your employees would really ‘appreciate’ luggage because it’s an item they don’t normally like to spend their money on. The reason why people don’t like to spend their money on luggage is because it gets destroyed after one trip through O’Hare! That’s just what you want to see coming around the luggage carousel – “Hey, look honey, it’s your employee of the year award all ripped up and stained”. Sign and symbols.

6. Fruit Baskets. First, most people don’t want to be healthy or we wouldn’t have the obesity problem we have in our society. Second, people like chocolate, candy, salty snacks and diet soda. If you want to send food, send food they’ll actually eat!

7. A Parking Spot with Their Name On It. This goes bad two ways: 1. I drive a $100K Mercedes and you don’t, now you know I drive a better car than you and it’s awkward; 2. I drive a beater and I’m embarrassed to let everyone know I make so little I can even afford a Chevy Colbalt.

8. A Hug! Wait! I totally want a hug! Just not a creepy hug. You know what a creepy hug feels like when you’re about 13 seconds into it and the other person won’t let go! But nothing says “we recognize you” in the totally wrong way, like inappropriate hugs at work!

What do employees want? Well, that’s an entire other post, but my 20 years of HR ‘research’/experience shows people want for their peers and leaders to appreciate their efforts. Nothing says ‘we truly care about you’ like having one of your peers tell you in some sort of way. When teams can do that, they become special! It might be a quick hand written note, a face to face meeting in the hall, etc. It really doesn’t matter the avenue of how it comes, it just matters that you have the culture that it does come and it’s encouraged to keep coming.

The Honest Performance Feedback

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Channeling my inner Seth Godin today…

It really is a choice.

Either you can decide to perform the job you have, or you can decide to work someplace else.

Either you believe this is the right company for you, or you can decide it’s another company.

Either you treat you coworkers as partners, or you don’t treat someone else’s employees like crap.

Either you follow our rules, or you follow someone else’s rules.

Either you make a positive contribution to the organization, or you make me make a choice about your future.

Earning the right to work here isn’t hard, it’s just a simple choice that you control. Losing that choice is up to me, though.

Success vs. Development

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I something really cool happen recently. My oldest son plays high school baseball and his team went on a long run to the Michigan High School baseball championships and made it to the final four. It was really fun. The local community came out in droves. Big crowds. High pressure situations. Cheers and tears. Quintessential local small town high school team does good story, ends one game short.

My son was the last out of the final game, with the game tying run on third base. He hit the ball for an out. Literally, one step from glory. So many people came to us offering condolences for his ‘failure’. He must be crushed. He must be so down. One at bat meaning so much. Ironically, in the game prior he hit in the game tying run and the game winning run in extra innings.

The funny thing was he wasn’t upset at all. He looked at it not in terms of success or failure, but in terms of development. You don’t get many opportunities to be in that situation. He didn’t get it done this time, but the ‘next’ time he still wants the bat in his hands when it happens. He compartmentalized this ‘one’ at bat as development. Not success or failure.

He had 150 at bats during the year and failed 60% of the time. While this at bat was obviously at a crucial time for team success, he treated it as every other at bat he’s had. Try to get yourself into a positive hitters count, and swing at the best pitch you can. You’ll fail 60-70% of the time in baseball, if you’re a really good player! Failure is guaranteed over the long run – if you view it, in only that one way.

He started his club baseball season the next day. More at bats, more games, more development. More chances to fail. Or more chances to develop and get better.

I wonder how much better our organizations would be if we could take on this mentality? It’s about getting better each time, not closing the sale, successful projects, better profit and margins, but incrementally getting better little by little.

HR’s Guide To Big Data For Dummies

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You’ve heard the hype: Big Data is taking over the business world, and HR’s going to be expected to make decisions—not through feelings, relationships or gut instinct—but via numbers. The problem is… your HRIS, ATS and Performance Solutions are all different systems and weren’t built with the big-data revolution in mind. In short, you feel less than ready for workforce analytics—you’re just trying to get the basic reports generated.

We feel your pain, people. That’s why our June installment of the FOT webinar is entitled, HR Moneyball: The FOT Bootstrapper Guide To Getting Started With Big Data. Join Steve Boese and Kris Dunn of FOT for this webinar (sponsored by ThoughtSpot, a cool business intelligence startup), and we’ll share the following goodies with you:

– A brief review of where HR stands with Business Intelligence (BI)/Big Data. We’ll cover some of the trends, what the bleeding edge is doing, the 3 types of data sources available to HR shops and what the CEOs and business leaders you support are asking for related to data and BI out of the HR Function. We’ll also talk about what your options are when HR is the last priority for an over-burdened IT function.

– Why HR pros need to shift/lean forward. It’s not what happened, it’s what going to happen. Getting your head around business intelligence and data means you have to shift your focus from reporting the past and move to predictive analytics. We’ll give you examples of great reporting decks from the HR Hall of Fame and tell you how they have to change to meet the call from predictive analytics out of your HR shop.

– The Five Best HR Plays for Business Intelligence (BI) and Big Data. Since we’re all about helping you win, we wouldn’t do this webinar without giving you some great ideas for where to start with a data play out of your shop. You’re going to stop reporting turnover and start predicting it. You’re going to stop reporting time to fill and start showing which hiring managers are great at—you guessed it—hiring. We’ll give you five great ideas and show you how to get started piecing the story together.

– A primer on what’s next once you start channeling Nostradamus. Since you specialize in people, you naturally understand the move to using Business Intelligence (BI)/Big Data that helps you predict the future is only half the battle—you have to have a plan once the predictions are made. We’ll help you understand the natural applications for using your business-intelligence data as both a hammer and a hug—to get people who need to change moving, and to embrace those that truly want your help as a partner.

You’re a quality HR pro who knows how to get things done. Join us June 26 at 2pm EST for HR Moneyball: The FOT Bootstrapper Guide To Getting Started With Big Data and we’ll help you understand how to deploy Moneyball principles in HR that allow you to use predictive Big Data to position yourself as the expert you are.

Does HR Love Employees Less Than Leaders?

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Father’s Day just happened yesterday and Time.com had an article about whether Dads love their kids less than Moms. Most studies show that Women gain more happiness from their children, than any other single thing. While Men rank children next to career in terms of a source of happiness. I’m not sure I agree, but interesting for sure.

This got me thinking about our own organizations. I always view HR and Leadership as the Mom and Dads of an organization. Leadership being the traditional ‘father’ figure to the organization. While Dad makes the big decisions in an organization, ‘Mom’/HR has a ton of influence on the direction of those decisions. In the best organizations, Mom and Dad have a great relationship and work well with each other. In the worst organizations, Mom and Dad are on the verge of divorce!

When I worked at Applebee’s the CEO and CHRO both admitted to this fact, but said it depended on the day who was the Mom and who was the Dad! Basically, both had a seat at the head of the table, one on each side.

So, I wonder in an organization does one side, HR or Leadership, love employees more?

I think I have a ton of peers who would say easily HR loves our employees more than leadership. I, also, know many leaders who would call that B.S., leadership easily cares and loves for employees more. I can’t argue they don’t because I’ve seen leaders who I know love their employees more than HR! I’ve also seen my HR peers go to extraordinary lengths to prove their love in taking care of employees best interests.

So, what do you think? Who loves employees more HR or Leaders/Mom or Dad?

 

Sackett’s 2014 Guide To Whom To See At SHRM!

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The big annual SHRM National Conference happens in a week or so in Orlando.  I’ll be there.  SHRM is letting me speak again this year, which is cool, I’m as subversive as SHRM gets which makes it fun for me.  I always get a lot of SHRM dignitaries that show up to make sure I don’t say anything inappropriate, which makes me get very creative with my words, and if you read my blog you know that list of words is roughly around 350.

To combat the possibility I might slip up they put me at times they hope no one will show up.  This year I’m on at 7am on Monday!  Yeah, 7 freaking am!   Good thing for me I’m a morning person and I drink giant amounts of Diet Mt. Dew – I will have one on stage with me! If you bring me one, I’ll line them up and try to knock them all down in my hour and fifteen minutes!

Bobbi Wilson from Huntsville, AL SHRM (she’s good people, connect with her!) asked me who I would like to see speak at SHRM, besides myself, and I thought it would make a good post, so here’s my Top 10 don’t miss presentations at SHRM!  First we have to lay down some rules of why and who I will choose:

A. I’ll always choose entertaining speakers over non-entertaining speakers.  It’s an HR conference, we’ll have our share of boring ones!

B. I like practitioners, but don’t get too caught up in that.  Most of the best speakers used to be practitioners who found out they’re pretty damn good speakers, so they went the consultant route and doing very well.  Many practitioners are knowledgeable but can’t speak a lick!

C. Titles mean a lot.  If you can’t come up with a creative title, my guess is you can’t come up with a creative presentation.

So, here’s who I will see if I have time in between networking with all the great HR Pros who come to SHRM (I usually get more out of the networking than the presentations!):

1. Tim Sackett, SPHR – Monday 7am – “What Your CEO Wishes HR Would Do!”  – I hear he gives out hugs after his presentation! Plus, he’ll be all jacked up on Mt. Dew!

2. Jonah Berger – Tuesday 2:15pm – “Crafting Contagious Ideas“ – this might be the only session I will actually attend. This dude is brilliant and a great speaker. He’s my #2 behind Malcolm Gladwell.  You should not miss this.  #Fanboy

3. Jennifer McClure – Wednesday 10am – (friend alert! At some point Jen and I will share a Sprinkles Cupcake during SHRM – you’re not invited!) – “The Business Case for Building Effective Business Leaders“ This is actually the worst title in the history of SHRM that doesn’t include “FMLA” or “EEOC”, but Jen is a pro’s, pro who understands how to get a session accepted at SHRM.  The title has to be vanilla!  Don’t hold that against her.  She’s really good and has a cult following of HR ladies who love her!

4. Gregg Tate, GPHR – Tuesday 10:45am – “Adidas: How They Created Their nWow (New Way of Working) Company Culture” – I’ve seen the Adidas guys speak before and they’re usually good with a good story.  Insider tip – see how they pronounce “Adidas” – many insiders from Germany do it differently than we say in the states – you can’t get it out of your head!

5.  Mike Reardon – Monday 10:45am – “Sustaining the Disney Culture Through Selection, Training, and Engagement”

6. Brad Karsh – Monday 2:00pm – “Once Upon a Time…Four steps to Using Storytelling to Deliver Unforgettable Presentations” – This is the most underutilized skill in HR, period. You’ll be a better HR Pro if you have this skill. Not just for presentations but increasing your influence throughout your organization.

7. Chester Elton – Monday 4:00pm – “All In: How Great Leaders Develop a Culture of Belief and Deliver Big Results” – Chester is a good speaker. Doesn’t matter what he’s presenting, he’s probably better than most at that time slot. He’s polished and will deliver a good show.

8.  Cy Wakeman – Tuesday 7am – (Cy has the session of death – no one wants to get up after partying Monday night for a 7am session!) “Reality-Based Rules of the Workplace: New HR Foundation to Boost Employee Value and Drive Results” – Cy knows her stuff!  I like going to presentations where I’m going to hear from someone who actually knows what they’re talking about, and she does!

9.  Michelle Smith – Tuesday 4pm – “Next Practices Leadership: Driving Growth & Innovation in a People-Led Economy” Michelle is from O.C. Tanner and they’ve got some great research on engagement, what works, what doesn’t – well worth the time to see her speak to get that data!

10. Vendor Show – Every day, all day – Pick out three kinds of technology you might bring into your HR shop in the next 3 years (digital interviewing, automated reference checking, assessments, recruiting tools, metrics, etc.) and good spend some real time demoing those products.  It will be some of the most valuable time you spend at SHRM!  Part of our job in HR is to know what we’ll be using in the future, this is where you’ll find that stuff!  Scout out the small booths in the back aisles.  There will be companies there that you haven’t heard about, that in three years everyone will be using – that’s really, really cool!

Connect with me.  One of my favorite things to do at SHRM National is to meet HR pros around the world who read my blog.  I get in Sunday, leave Wednesday.  Tweet me, email me, call my cell, stalk my session – but let’s connect in a real way (okay I mean hugging!).