Category Archives: Learning

Rerun – Your Going Away Party

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It’s Spring Break in Michigan, so I’m going to step away from the daily grind and throw some Reruns at you! You guys remember Rerun, from What’s Happening? (look it up, kids!) So, enjoy the Reruns, they’re some of my favorites!

Originally ran January 2011 – I like to use a lot – of – dashes – in my writing in – early – 2011!

I think like everyone, I want to be a good leader.  I think like any leader, the definition of good is dependent on who is listening to your message, and what they take away from that message.  Leaders are constantly asked to walk a fine line – do what is right for the business and do what is right for our employees.

Most of you know, these two things don’t go in opposite directions but run parallel in the same direction (although many times, our employees don’t feel they are traveling in the same direction).  It’s not one or the other – business vs. employees – it’s both.  You need the health of both groups, one can’t live without the other – although – sometimes both sides think that one can live without the other.

In my 20 years of professional background, I think what I’ve learned from watching both good and bad leaders is that your ability to walk that fine line successfully – determines your fate.

It’s a very small margin for error.   You must be fair, consistent and above all communicate in an upfront, transparent way when you can.   Before I was put into a leader position – I didn’t get this fine line.  I would be frustrated with my leaders – why didn’t they support us more, why did they seemingly always support the business?  I vowed, when I was a leader, I’d be that person they didn’t have the courage to be.

It’s funny how careers have a way of giving you what you ask for!

The best HR leader I ever worked for gave me some advice, and frequently I reach back for it.  He said,

“Tim, employees will never throw you a party when you take something away.  But if it is the right thing to do, then you have to do it.  Because they will throw you a going away party when you get fired for not doing the right thing.” 

He wanted to know if I wanted to be the kind of leader that employees wanted to throw a party for or a kind of leader that didn’t want employees to throw a party for.

I think, I can do without the party.

2 Minutes with Tim! SHRM-SCP or HRCI-SPHR?

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Hey! guys, I’m trying a new platform out this week called Anchor.FM which allows me to post audio right on my blog, and if you have the Anchor App which you can download for free from the App Store for iPhone, you can easily respond back.

Here’s how it works – I have 2 minutes to tell you anything I want. You have one minute to tell me I’m full of hot air! It’s really that easy. Check it out! Either way, you can listen by just pushing the play button below.

This week, I decided to discuss if you should get your SHRM-SCP or HRCI-SPHR. I was asked this question this week via private message and thought others would love to join the conversation.

Let me know what you think about the audio post in the comments!  Anchor is made for people like me – a face made for radio!

I love the idea and think it could be a great way to post every once in a while, or a regular Thursday edition, who knows!

Employees don’t leave organizations, they leave…

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BOSSES! Right?! Right? Right…

For at least the past two decades, the foundation of employee engagement has been built on this one simple principle. Employees don’t leave organizations, they leave Bad Bosses.

So, if you want highly engaged employees just don’t have assholes for bosses. Super easy! Just hire and train great leaders and your employees will be engaged and productive and all will be right in the world.

Then along comes Harvard and their stupid studies:

“Good leadership doesn’t reduce employee turnover precisely because of good leadership. Supportive managers empower employees to take on challenging assignments with greater responsibilities, which sets employees up to be strong external job candidates. So employees quit for better opportunities elsewhere — better pay, more responsibility, and so on.”

Wait, what!? This is exactly what your CEO said she feared when you wanted to dump all of that money into leadership development. But you said, “If we don’t develop our leaders the people will leave as well!” So, what happened? We did so well at developing and empowering our leaders they pushed our best employees right out the door to other opportunities!

Ugh! This HR thing is hard. We think we’re doing the right thing for twenty years, then we find out we did it all wrong! Don’t fret, there’s some good news:

“There is a silver lining, though. Former employees with good bosses are what we call “happy quitters.” When the consultant company asked them about their feelings toward their former employer, their responses were overwhelmingly positive. Questions included Do you hold positive opinions about your former company? Would you refer employees to work for the company? and Do you see yourself as a potential boomerang employee? Good leadership, then, is an important tool for building goodwill with employees, which they are likely to retain as alumni, in turn becoming sources of valuable information, recommendations, and business opportunities later on.

The upside to losing well-led employees, however, comes with an important caveat. Our research finds that good leadership generates alumni goodwill only for those employees who experience good faith retention efforts when they quit. So managers should go to bat for their employees and counteroffer if they can. Our findings indicate that such retention efforts are critical for preserving the goodwill created by good leaders with employees, which can then be translated into a continuing relationship with them as alumni.”

What does this all mean?

You better get a heck of a lot better at Off-boarding! Off-what?  You know Onboarding but in reverse. Make employees feel really good about leaving you! Make them feel like they are valued and you don’t want to lose them and you’ll do anything to keep them. When they leave, they’ll be more likely to return or recommend others go work for you.

Most companies off-board like this:

Leaving employee: “I’m putting in my two weeks notice, I have this great opportunity to challenge myself and I have to give it a shot.”

HR and/or Hiring Manager: (while ripping their shirt) – “You are dead to us! Leave immediately. Don’t return to your desk, we already have security guards boxing up your crap!”

You laugh, but it’s mostly true. We suck at off-boarding, which is why most of us suck at alumni hiring. Fix that!

Google Announced They Discovered The Secret to a Great Workplace!

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Over the past five years, I’ve been outspoken over my dislike of Google HR.  But I have to give them credit now, because they spent years of work, really digging into the concept of teams and employees to figure out how we, HR Pros, help our organizations make the whole thing work. Kudos to you Google!

Here’s what they found:

“The tech giant charged a team to find out. The project, known as Project Aristotle, took several years, and included interviews with hundreds of employees and analysis of data about the people on more than 100 active teams at the company. The Googlers looked hard to find a magic formula—the perfect mix of individuals necessary to form a stellar team—but it wasn’t that simple. “We were dead wrong,” the company said.

 Google’s data-driven approach ended up highlighting what leaders in the business world have known for a while; the best teams respect one another’s emotions and are mindful that all members should contribute to the conversation equally. It has less to do with who is in a team, and more with how a team’s members interact with one another…
Matt Sakaguchi, a midlevel manager at Google, was keen to put Project Aristotle’s findings into practice. He told Charles Duhigg of The New York Times how he took his team off-site to open up about his cancer diagnosis. His colleagues were initially silent, but then began sharing their own personal stories.
At the heart of Sakaguchi’s strategy, and Google’s findings, is the concept of “psychological safety,” a model of teamwork in which members have a shared belief that it is safe to take risks and share a range of ideas without the fear of being humiliated…
…In short. Just be nice.”
Wait, what?
Be nice.  That’s what Google found after ‘years’ of work? Be nice!?
You got that HR pros? Just tell your employees to be nice.  Google has it figured out. You can stop working now. Just listen to Google. They spent three exhausting years of research on this.  RELAX. They know what they’re doing. They’re Google. We all just want to be Google.
Mrs. Wilson was my kindergarten teacher. She was this young, beautiful black woman who seemed to be about 7 feet tall. To be fair, I was five and three feet tall, so she might have only been around 5’7″. Anyway, in 1975, she told me something very similar. In fact, I think she used those exact same words, “Be nice, Tim.”
Maybe Google should have just hired Mrs. Wilson, and saved all that time and work. Apparently, she also figured out the secret to a great workplace!

My exact 3 minute opening Interview monologue.

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Almost every failed interview can be traced back to the first three minutes. Experts will tell you the first ten seconds, but these are the same experts who have never interviewed or haven’t interviewed in the past twenty years. The reality is a little longer, but not much.

An interview doesn’t really start until you’re asked to open your mouth. And, not the small talk crap that you do while people get settled and wait for Jenny to get her coffee and find your resume.

When you get asked that first question, “So, tell us a little about yourself.” Bam! It’s on. Start the clock, you have 180 seconds to show them why they should hire you.

Here’s what I would say:

“I was raised by 6 women. My grandmother is the matriarch of our family. I was raised by a single-mom, who had four sisters, my aunts, and my sister was the first grandchild born into the family. As you can imagine, I was dressed-up a lot! The women in my life love to laugh and I was always had a stage with them to make this happen. 

The other thing it taught me was to cook, sew and iron. All of which I do to this day. My wife is the baker, but I’m the cook. Mending and ironing fall in my chore bucket around the house.

The real thing it taught me was the value of women in the world. I did my master’s thesis on women and leadership. My mother started her own company in 1979 when no women started companies. Not only that, she started a company in a male-dominated technical field.  I was nine years old, and she would pay me ten cents to stuff envelopes for her. We would sit on her bed and she made calls to candidates, and I would stuff envelopes with the volume off on the TV.

Living with a single mom, who started a business during a recession was a challenge. I learned the value of work and started my first real job the day I turned sixteen. I paid my own way through college as my parents, who could afford to help, believed I would get more out of college if I found a way to pay for it on my own. I did. In hindsight, I’m glad they taught me this lesson. It was hard but worth it.

All of these experiences have helped shape my leadership style. I set high expectations but work hard to ensure people have the right tools and knowledge to be successful. I hold people accountable to what we agree are our goals. I work very hard, but I like to have fun when I work. 

What else would you like to know about me?”

That’s it. I shut up and wait for a response.

What did I tell them in my three minutes?

I told them my story.  People don’t hire your resume, they hire your story.

If you want to get hired, you need to craft your story. A real story. A story people want to listen to. A story people will remember when it comes time to decide whom to hire.

What the Hell is Financial Wellness & Why Should HR Pros Care!

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I don’t know about you, but I wasn’t raised in an environment where much of anything was given to me. In my world, Financial Wellness meant our check didn’t bounce when we went to the grocery store or having to go to a different grocery store where we hadn’t bounced a check in a while! Luckily, my kids have no idea what it means to ‘bounce’ a check!

That is one of our challenges as HR pros to define Financial Wellness. For some of us, having the bills paid means we have financial wellness, for others, having the means to go on that annual trip to Florida means we have financial wellness. Some of your employees feel they have financial wellness, while others, in the same capacity, would feel on the verge of financial ruin!

Financial wellness, by definition, is a program or set of programs designed to improve employees’ financial behavior and outcomes while also driving business impact. Basically, it’s helping to ensure, the best we can, that our employees aren’t overly concerned with their personal money issues, that it impacts their work performance. An organization provides a good financial wellness program so that it can have happy and productive employees, who help drive great financial results for the organization.

Why do we as HR Pros need to care about our employees Financial Wellness?

In the history of HR, we really didn’t.  Sure there were some empathetic HR Pros who cared about someone going through a tough time, but rarely did HR, in the most well-meaning sense, ever want to touch the personal finance issues of an employee! Mostly, we would listen, try and pawn them off on the Employee Assistance Program, and hope it all went away.

The expectations of how we work with our employees, especially concerning things that impact their performance, have changed drastically over the past few years. The great recession is probably the main culprit for this mind-shift. We went through a part of our history where having financial issues, wasn’t rare, it was the norm for so many of our employees. Organizationally, we had to find ways to help our employees cope, get better and stay productive.

What we learned, through all of this, was that HR can make a huge difference in our employees quality of life. Having a great quality of life means that employees will stay around longer. Longer tenured employees, who love their jobs and feel supported, mean better overall outcomes for your organization.

The best HR leaders are now keenly aware of the organization’s bottom line, and what programs have a positive impact financially. Financial Wellness is one of those programs that drive overall better organizational financial performance, which makes it one of those programs HR pros need to care about, and need continue to drive across their organization.

Financial Wellness isn’t an easy program to just go and launch. We still live in a culture where talking about your finances, especially when things aren’t going well, is an extremely hard conversation to have. None of us want to admit we did a bad job managing our finances, and now we are in trouble. This is why HR is in a great position to own financial wellness and help employees. We are trained to be able to handle these types of situations and help our employees.

I joke about growing up in a family that bounced checks at the grocery store. I can do that now since I’m far from that scenario, but it was soul crushing to be a kid and have your mom handing you items to go put back on shelves because we couldn’t afford them. You have employees who are doing this. They need your help. They don’t need a handout, they need the knowledge to change their situation forever.

(By the way, if you’d like to hear me, and my special guest Laurie Ruettimann, get even more passionate and detailed about this topic, don’t miss the free webinar I’m hosting with ALEX, March 8th at 2pm EST. It’s called “Show Me the Money (Tips)! Six Ways to Improve Your Financial Wellness Program!” P.S. You’ll get an amazing Financial Wellness Communication playbook from ALEX as part of the deal too. A twofer!)

 

5 Ways to Create a More WorkHuman Workplace!

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Okay, what the hell is WorkHuman?

I get asked that a lot as I talk about it. WorkHuman was a concept started by Globoforce, a recognition and rewards technology solution for your employees. Last year Globoforce held their first WorkHuman Conference with the focus on how do we make our workplaces better for ourselves and our employees.

They were really the first ones to drive home and start talking about the Employee Experience. Employee engagement is more than a program. We need to focus on providing a great experience for our employees, and the engagement will be there.So, what does this WorkHuman workplace look like?  I’ve got five ideas on how you can create a more WorkHuman workplace: 1.

So, what does this WorkHuman workplace look like?  I’ve got five ideas on how you can create a more WorkHuman workplace:

1. Hire glass half-full people.  You can’t teach optimism. You can’t create it. People either have it when you hire them or they don’t. High optimism also won’t guarantee you a great employee. What it will guarantee you is someone who will continue to work to get better. People are drawn to that. Hire talented people, and make sure they share your organization’s optimism!

2. Hire people who love to recognize others. Creating a culture of recognition isn’t just about giving them the tools and resources to recognize others. That will help, but you also need people who do this naturally, given no tools or resources. This is one you can also pick out fairly easy with some well-planned interview questions.

3. Get your Leaders to be human!  Normal human, not themselves! This is an easy and cheap way to create a better employee experience. Ensure your leaders get out and talk with your employees, and not the employees they usually talk with. Actually, get them out to meet and learn who your employees really are, personally. Employees love working for companies where they feel the leader actually knows them.

4. Manage outcomes, not hours.  It’s exceptional freeing to everyone when you start actually managing by results and stop believing that hours in a seat equal results.  Don’t take this as soft. Managing by results will get you to decisions much quicker than watching someone sit in a cube! But allowing people to manage their life around their work, and still produce great results, well, that’s workhuman!

5. Care about the health of your employees, not just physical. The financial wellness of your employees might have as much impact on your employees giving you their best, as their physical health. Help them manage their financial health. The stress many of your employees feel over their finances is staggering. This isn’t about retirement. This is about paying bills, childcare, student loans, buying a house, etc. Your employees are unhealthy. Like major drug problem unhealthy, and you’re ignoring it!

Want to learn more about creating a WorkHuman workplace?  The WorkHuman Conference is May 9-11th in beautiful Orlando, FL, with speakers Michael J. Fox (he’s an awesome story teller), Mr. Happy Shawn Achor, TEDx start Ann Cuddy, and so much more. $300 off your registration by clicking on this link!  Also, if you come, I promise to get up and do sunrise meditation with you! Okay, I’ll probably sleep in, but I will definitely do sunset champagne with you! See you in Orlando! 

P.S. – If you’re looking to recharge your HR batteries, there is no better HR conference to go to!

6 Things That Will Make You A Great HR Pro

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Yesterday, I wrote this post on a question someone asked me about How do I become a great HR Pro?  I told them to stop sucking. Then I remembered I wrote this about three years ago – it’s better than just ‘stop sucking’, although, that’s brilliant advice as well! 

The one great thing I love about going to HR and Talent conferences is that you always get reminded about what really good HR should look like.  It doesn’t mean that your shop will be there, but it gives you something to shoot for.  I’ll admit, sometimes it can be frustrating listening to some HR Pro from a great brand tell you how they ‘built’ their great employment brand through all their hard work and brilliant ideas.  All the while, not mentioning anything about “oh, yeah, and we already had this great brand that marketing spends $100 million a year to keep great!”

Regardless, seeing great HR always reminds me that great HR is obtainable for everyone.  Great HR has nothing to do with size or resources.  It has a lot to do with an HR team, even a team of one, deciding little by little we’re going to make this great!

I think there are six things you need to know to make your HR department great:

1. Know how to ‘sell’ your HR vision to the organization and your executives.  The best HR Pros I know are great storytellers and, in turn, great at selling their visions.  If you don’t have a clear vision of what you want your HR shop to look like, how do you expect others to get on board and help you get there.  Sit down, away from work, and write out exactly what you want your HR shop to look like.  Write it long-hand. Write in bullet points. Just start.  It will come.

2. Buy two pairs of shoes: one of your employees and one of your hiring managers. Try them on constantly.  These are your customers, your clients.  You need to feel their joys and pains and truly live them.  Knowing their struggles will make you design better HR programs to support them.  Support them, not you.

3. Working hard is number 1.  Working smart is number 1A.  Technology can do every single transaction in HR.  Don’t allow tasks and administrative things be why you can’t do great HR.  Get technology to do all of this busy work so you can focus on real HR deliverables.

4. Break something in your organization that everyone hates and replace it with something everyone loves.  This is usually a process of something you’ve always done, and people are telling you it still has to be done that way. Until it doesn’t, and you break it.  By the way, this doesn’t have to be something in HR.  Our leaders and our employees have so many things that frustrate them in our environments.  Just find one and get rid of it.

5. Sometimes the path of least resistance is the best solution. HR people love to fight battles for the simple act of fighting the battle. “NO! It has to be done this way!” “We will NOT allow any workarounds!”   Great HR finds the path of least resistance.  The path of greatest adoption.  The path which makes our people feel the most comfortable, even if it isn’t the path we really, really want to take.

6. Stop being an asshole. You’re in HR, you’re not a Nazi.  Just be nice.  We’re supposed to be the one group in our organization that understands.  Understands people are going to have bad days and probably say things they don’t mean.  Understands that we all will have pressures, some greater than others, but all pressure nonetheless. Understands that work is about 25% of our life, and many times that other 75% creates complete havoc in our world!

Great HR has nothing to do with HR.  Great HR has a lot to do with being a great leader, even when that might not be your position in the organization.

How do you become a great HR Pro?

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From The Project mailbag:

Tim,

I’m a recent HR graduate and I want to be great in HR.  How do I become a great HR pro like you? Is there certain things I can do, read, etc.?

Marcy

***************************

I get asked this kind of question a lot.  I want to be a great HR pro. What do I need to do?

Ugh! That’s a hard question. There’s a lot of things you can do. There’s a lot of things you have no control over. 

S0, what do you need to do?

Just start doing great HR work! Stop waiting around for someone to allow you to do great HR work. If you want to be great, you have to show people you can be great. 

Derek Jeter didn’t wait around for someone to let him show them he was a great ShortStop. He just went out and played Shortstop. He made mistakes. He corrected those mistakes. He just kept doing it. 

You need to go ‘play’ HR. You’ll be bad at some of it. You might actually find you’re pretty damn good at some of it.  The more you play, the better you’ll get. It’s probably unrealistic you’ll be great right off the bat, but who knows, you might.  

You’re going to find that most HR pros don’t become great because they wait for someone else to tell them what to do.  You won’t become great waiting to be told what to do. You need to find out what to do on your own. How do you do that?

Educate yourself. Network with other HR pros. Find out what others are doing, and what’s working and what’s not working. Start testing things in your organization in small ways. If it works, test it in a bigger way.

Ask the people in your organization that are in charge of driving or generating revenue what they would do if they ran HR. Try some of those things. Ask them what roadblocks they have in the organization. Then work to break those down.

Walk away from other HR peers who seem to hate HR.  Great HR pros love HR. They love being involved and making a difference. They are not happy with keeping things the same.

How do you become a great HR Pro?  You just have to go and do it. If you do enough stuff, you’ll find some things that are really good. Do more of those. Do less of the stuff that sucks. Being great is really easy. More good stuff, less sucky stuff! But, you have to do stuff.

Recruiters – Have You Figured Out Snapchat? You better…

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I’ll be the first to say, I don’t currently use Snapchat.  My sons do. In fact, they use it constantly. So, do their friends. Teens and College students are using Snapchat to communicate with each other in a major way, and you are starting to see major stars and athletes join as well. Unless you have kids from the ages of 12-22, you probably have no idea what Snapchat even is.

Why should you care? Check out this chart:

Screen Shot 2016-02-03 at 8.17.52 AM

 

Two years ago the use of Snapchat didn’t even register. In the spring of 2015, it was 13%. What do you think it’s right now? My guess is over 25%, maybe even more!

This isn’t necessarily about recruiting on Snapchat. Although, I know some folks will do this and find a way to be successful in some certain areas. Most of won’t.

Understanding and using Snapchat is about knowing how the talent you want to recruit likes to communicate. It’s about building your brand on a communication channel of your target audience.  You can dismiss it, but your competition probably won’t.

Another interesting thing about the chart is the dramatic shift from teens out of Facebook.  We’ve seen this in the industry for a while. As Mom and Grandma jumped on Facebook, the kids jumped off in a major way!  I suspect, and we’ll eventually see the data to support this, is that when they stop being kids, those kids will come back! Either way, Facebook is still an important tool to understand as well, because we recruit more than young adults!

Check out this tutorial on Snapchat to see what it’s all about:

Also, check out this great piece by SocialTalent on How to Use Snapchat to Recruit.