Category Archives: The HR Rules

Having a Friend at Work is Harder than you Think!

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We’ve been told for years now, based on the Gallup research, that having a best friend at work is one of those anchors that will lengthen a person’s tenure with an organization. New research is proving this might not be as easy it sounds! Business Insider:

Plos One recently released a study where they asked students to rate their friendships and also rate whether or not the ‘friend’ would reciprocate by telling researchers they also believed they were friends. Here the results:

In 94% of these perceived friendships, students expected them to be reciprocal. So if John rated Jack as his friend, he expected Jack to rate him as a friend also. But this was so in only 53% of cases; less than half of the students had their friendship beliefs about others reciprocated.

Ouch! Almost half of your friends, do think of you as a friend!

The researchers point to the social network style of so many friendships today of why people have this wrong perception. People are now building so many friendships with individuals they rarely see or interact with but feel like they have a strong friendship with.

So, what should you be doing as an HR Pro to take advantage of the Friend Anchor?

1. Help provide real life interactions with your employees to build ‘real’ friendships, not just social network friendships.

2. Give employees the opportunity to work with employees of their choosing on projects. Give an employee a project and let them pick their team to work on it.

3. Don’t ignore those employees who don’t interact with anyone. This is usually the first red flag you’ll get that a person is unhappy at work and more likely to turnover.

I know, you didn’t get into HR to play friendship matchmaker! But, if you value retention and want to lower turnover, being a great matchmaker might be the best tool you have in the HR toolbox!

Also, remember, you can pick your friends and you can pick your nose, but you can’t pick your friend’s nose. Unless they’re a really, really, really good friend, but even then, that’s creepy, don’t do that.

Should Employers Be Looking for Lifetime Employees?

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I think we all are being sold a big fat bag of lies!

Okay, not lies, but definitely a very narrow skewed view of the truth. Case in point, you are now supposed to believe that you don’t want to work for one employer for your entire career.

Do you know why you’re supposed to believe this?  Because idiots like me, and the media, keep spoon feeding you study after study that shows younger generations don’t want to work at the same employer for their entire career.

Okay, I get that. When I was 23 I didn’t know what I wanted to do next weekend, let alone 40 years from now!  But, because younger generations want this, now we all want this, apparently.

This isn’t just an employee issue either. Organizations are now supposed to believe they no longer want lifetime employees. You, as an employer, should just sit back and watch employee after employee walk out your door to do the exact same thing at your competitor. This is the world we live in, Tim. Why would I want an employee to stay with us for 40 years. I need to get fresh eyes and new experiences into our organization.

I recently met with a very successful employer in southern Indiana. A tech company that most people will never know, even though they have stuff in your computer you use every single day. They’re basically a ‘guts’ company. They put high tech stuff into stuff you use but never see. They want lifetime employees.

They take an extremely long time to hire. Fit to them is paramount.  If one thing doesn’t ‘feel’ right with a candidate, they’ll wait to find one that does ‘feel’ right.  It’s a strong culture organization. Proud people, almost zero turnover and they are highly profitable. They walk away from talented candidates all the time. Skill is important, but it’s not as important as fit.

There are not enough of these organizations left. Too many organizations today are only hiring for skill. When you only hire for skill, you get the work environment younger generations are telling you they want. One where they don’t want to stay forever!

When you hire for fit as your primary focus of selection. Meaning, skills are important, we want smart people, but all things being close to equal, fit will determine the hire. Fit is so important that if we can’t find the ‘right’ fit, we’ll leave the position open until we can, regardless of skill.

Here’s my deal, I think employees do want to work for one company for a lifetime.  I think the reason you see anyone leave your organization has very little to do with them not wanting lifetime employment  and a ton to do with how they fit in an organization. Sure, you’ll always have talent that is capped out and needs to move to grow, but even then I think those people would prefer to stay and grow.

Hire for fit. Teach the skill. Enjoy high tenure, high performance, and better profits.  So, yeah, start looking for lifetime employees!

Student Loan Debt will end up being an Employer Problem

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Take a look at this chart:

Screen Shot 2016-08-10 at 2.05.48 PMBasically, what this chart is showing you is that America has a massive student loan debt problem.  Want to know what the next ‘housing crisis’ will be?  It’s right here in this chart!

The average student is now leaving college with over $35,000 in debt. This has a trickle down effect that college and universities could care less about, the government could care less about, and every Presidential candidate could truly care less about.

I have friends in High Education who will be pissed I say that colleges don’t care about this problem, but they don’t. They’re in the business of empire building. Listen to Malcolm Gladwell’s podcast “Revisionist History“. He does a three-part series on how broken higher education is, and there is no easy way out!

Don’t kid yourself, Hill or Trump, isn’t going to help those in debt. They might try to solve this issue for future students, but those poor saps who already signed loan agreements will be on their own! You can take that to the bank.

So, this becomes your problem, the organizations, and companies that hire all these graduates with all this debt.

How is it your problem? 

1. Debt causes stress.

2. Stress causes problems – lack of productivity is just one that will directly impact all organizations.

3. You have to solve the biggest problems in your organization.

4. This will soon become your biggest issue.

5. Financial wellness programs aren’t equipped to handle a problem of this magnitude!

What should you do?

Do you really want to know? This might not be very popular!

– Stop requiring a college degree for employment in your organization. Companies and organizations have actually contributed to this problem. It’s the college or prison mentality we’ve forced upon kids. “You must go to college or you’ll have no options!” Well, except for almost any position we hire for, but we’re lazy and like to use an arbitrary piece of paper as a screening tool.

– Develop ‘Apprentice’ programs for a modern age. Why don’t we have Sales Apprentice Programs? Bright-eyed-bushy-tailed kids right out of high school who still believe they can be anybody. Why aren’t we teaching them ourselves?  No, let’s send them to college to learn how to drink beer first, then we’ll teach them on our own. You could do the same thing for almost any role you have – many engineering/technical roles included!

– Develop programs that assist your employees in paying down this debt faster and with less interest than they currently have. Yes, there is a retention aspect to this. Yes, this will require some service as a payback. Yes, this will help your employees be less stressed!

All of these cost money to organizations and companies, but you need to make a choice. Do you want to control that cost yourself, or do you want to deal with in the future for everyone you hire? It used to be that companies invested into their workforce. Then we got lazy and tried to throw this onto high ed. Turns out that doesn’t work too well.

Get ready kids! Employees with big giant monthly debt payments are coming your way and they won’t be very happy when the reality of what they did comes crashing down upon them. Have fun with that!

 

HR, The DNC is showing you how not to communicate!

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We love to cover our ass in HR. It’s actually in The HR Rule Book, page 1, first paragraph:

“Like our brothers and sisters in the Real Estate game, we all have really only one rule to live by. They live by, “Location, location, location”. In HR we live by, “Document, document, document”. 

Documentation is great until it’s not!

The Washington Post reported this week that:

Debbie Wasserman Schultz of Florida was forced aside by the release of thousands of embarrassing emails among party officials that appeared to show co­ordinated efforts to help Clinton at the expense of her rivals in the Democratic primaries. That contradicted claims by the party and the Clinton campaign that the process was open and fair for her leading challenger, Sen. Bernie Sanders of Vermont.

Let me start by saying this isn’t a political post. This could happen to any party, in any organization, to anyone who decides to communicate exclusively via email.

What can HR learn from the DNC email mess?

We (HR) need to start asking ourselves this one simple question: If what I’m writing right now in this email, was to be made public, could it get me in trouble or would it be embarrassing to myself, my organization or my boss?

If you answer, “Yes” to any of the above questions, stop typing, click delete, stand up, walk your butt over to whoever it was you were writing that message to! Or, pick up the phone and just have the conversation!

I think at least once a day I begin writing an email, stop, and click delete. I then either stand up or pick up the phone and have a direct conversation with the person I wanted to share this information with. There’s a time to document and there’s a time to have ‘plausible deniability’!

In HR we too often get caught up in wanting to have things in writing. You have to know there’s risk associated with getting something in writing. You now are in the loop of knowing what’s going on, and if you decide not to do anything, it’s the same as knowingly allowing something to happen or continue to happen.

The DNC would have been just fine if they would have run down to Starbucks and grabbed a cup of coffee together or picked up the phone and just talked some stuff out. But, no! Instead, let’s send thousands of emails back and forth that shows how stupid we can be!

I’m not telling you to cover up stuff. I’m telling you to not have stuff you have to cover up! Some of the best leaders I’ve worked for would send me this message in reply to some crazy email I sent them, “Call me.”

That’s really smart advice!

Telling Your Executives The Truth Isn’t Courageous

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If I have to listen to one more leadership guru tell hard working people they need to be more courageous, I’m going to walk up on stage and courageously punch that person in the face! There’s a reason you aren’t telling your executives exactly what’s going on in your business and the reason isn’t that you’re a wimp!

The reason we aren’t 100% truthful to our executives about what’s truly going on in our business is because we’ve bought in!

It’s the job of the executive to build and share a vision of the business. It’s the job of those under this executive to then go out and make sure that vision gets integrated into the business. Once you’ve drunk the Koolaid, it’s really hard to un-drink the Koolaid!

It’s not that we don’t want to tell our executives the truth, we do. We don’t because, like most executives, we can’t see the truth any longer!

I’ve worked for some really great executives who knew this about their next level leaders. They hired and promoted great people who they knew would ensure their vision was seen by all. They also knew, at that point, it was then their job to trust and verify.

The best executives I’ve worked for did not sit in an ivory tower and wait for the word to come back from their generals.  They constantly spent time amongst the soldiers, those on the frontline, to ensure that the vision they wanted, was being heard at all levels.

Do you really think that most of the #2’s in organizations lack courage! They got hired and promoted, but then all at once the majority just lacked courage. That doesn’t add up to me! It’s not what I’ve seen in real life.

The reason those underneath you aren’t sharing the exact full picture of what’s going on is they have painted a different version in their mind, they’ve painted a picture of where they are trying to go. It becomes so vivid many times the present is very clear.

When I traveled to locations away from corporate in my career, I frequently got visited upon my return from my CEO. Not because I was one level below him because I was sometimes 3 or 4 levels below! He knew I was the perfect one to tell him what I was seeing and hearing because I was closer to getting my hands dirty then anyone else on the trip.

You don’t need to be more courageous to help your executives.  You need to go back and dig a few more ditches!

What if it’s impossible to fix the Gender Wage Gap?

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I love the HR and Talent data analytics platform Visier and have been following them for years. Recently, Visier released a study called the Visier Insight’s Report: Gender Equity that I found fascinating!

Basically, Visier claims they discovered the main reason behind the gender pay gap and they titled it the “Manager Divide” (You can download the report here). The Manager Divide—an underrepresentation of women in manager positions—significantly contributes to the gender wage gap. To break it down simply, women begin to leave the workforce around age 26 to begin having babies. At this point, the wage gap begins and women never catch up!

Screen Shot 2016-06-28 at 2.33.25 PMYou can clearly see it in this graph from the Visier report. Men and women virtually earn the same up until age 26, in fact, women earn slightly more. At age 26 there is a huge split in the graph, and women don’t even start to close that gap until close to retirement.

Visier gives a bunch of great ways for organizations to close the gap:

– Implement the “Rooney Rule”: for every manager position you have open to fill, consider “at least one woman and one underrepresented minority” in your slate of candidates.

– Implement blind screening, removing names (or other gender identifiers) from resumes when selecting candidates for interviews.

– Increase measurement and awareness of gender equity in the rollout or implementation of HR policies, including manager promotions and hires, and compensation policies.

– Support meaningful paid parental leave that is equal for both women and men.

– Ensure it is socially acceptable for both men and women to take time off to care for their children.

All good stuff, right?

Here’s my question: if this gender wage gap phenomenon happens because of a natural cause (childbirth and rearing), how does any of this change it?

It doesn’t. The majority of women are till going to leave the workforce, on average between 26 and 36, to begin raising their family. Whether these women leave for 9 months or 9 years, they’ll return to the workforce with that much less of experience.  So, they’ll always be playing catch up, for the most part, to those men who didn’t leave to have babies and raise them.

The reality is, because of women leaving to have babies and raise families, they’ll always be a pay disparity between genders. Should it be 21% on average? No. That’s why we need to focus on the real issue at hand.

In most organizations of any size, you have females making less than men who are in the same position with basically the same experience, performance, and education level. The only reason they are making less is because they’re a female. That’s the real issue.

How do you fix this?

The old fashion way. It’s a big project. You’ll have big spreadsheets and you’ll have uncomfortable conversations with managers who gave larger raises to men, for no reason other than their bias. It’s an uncomfortable project, but it’s the only way to solve the real issue. Painstakingly one position, one department, one person at a time.

You can do high-level analysis in your organization and you’ll find a gender pay gap. That’s natural, the Visier report pointed this out. It’s going to continue to happen because we live in a society and culture where women still do most of the heavy lifting when it comes to childbirth and raising the children. You have to get into the weeds to find the real issues within your organization in terms of gender pay gap, not a 20,000-foot flyover.

Every large organization I’ve ever worked in had gender pay issues within specific positions and departments. It wasn’t rampant, but it was there. A word of caution, don’t point fingers at fault. Just work to solve the problem. It happened, how do we move forward and fix it. Placing blame will cause stalls and fights, you don’t want to be a part of at an executive level. Just find ways to quietly fix the problem and make things right.

 

5 Things You Should Be Doing in June to Prepare for Your Open Enrollment in the Fall

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It’s a beautiful day here in Michigan! 75 degrees and sunny, not a cloud in the sky. In the north, we get only a limited time to enjoy summer, so when it finally arrives you better believe I’m taking full advantage! (For, me that’s tending to my flowers and doing some yard work.)

What’s my point? The last thing you probably want to be doing right now is brainstorming ways to prep for open enrollment!  But guess what—you don’t have to…Because, while I’m still here in the office, I’m going to do it for you, so you (and I) can spend a little more time enjoying this great summer weather!

Here then is my list of Important OE Stuff You Should Be Doing Right Now:

  1. Schedule employee roundtable meetings to get the feedback you need on the last benefit design. Make it fun. Provide an ice cream sundae station! It will work twofold: you’ll get the feedback you need to start your next design, and people love ice cream! You connect talking about benefits with having a positive experience. Simple psychology is the best psychology!
  2. Do a mid-year follow-up with your benefits broker.They should already be on top of this and begging you to go out to lunch, or golfing, but if they haven’t, remind them. Specifically, this is a great time to look at your brand-name drug utilization and talk about some strategies to increase generic use and reduce this cost to the organization.
  3. Executive cost foreshadowing should be happening right now.At this point in the year, your broker can have a pretty good guess at where your new premiums are going to come in at, and what this might mean to your new benefits design. Schedule a meeting with the C-Suite to give them some insight now, so they’re prepared when budgeting season comes. The best way not to ‘shock’ an executive is to get to them early in the process.
  4. Deliver your own Summer Tips and Tricks communication to your employees on proper benefit utilization!Summer seems to be the time when people find their way to the emergency room when maybe the could have gone to urgent care. These are also a great time to highlight wellness initiatives since we are all trying to get into those swimsuits before vacation! Simple reminders like these save the organization money and keep your most important messages top of mind to your employees.
  5. Schedule an OE marketing session before all the summer vacations start.As benefit pros we spend a lot of time and care figuring out what to say to our employees. What we tend to figure out too last minute is HOW we want to market these changes to our employees. Summer is a great time to not only think about the how—but to play around with some new ideas. What if you texted employees tips about OE on top of emailing them? What if you decided to send postcards to everyone’s homes? Now’s the time to figure out what you want to try—and establish a schedule for getting it done in time.

(Speaking of schedules, if you want even more ideas on what to be doing in June and July for OE, check out this excellent post—What to Do 12-16 Weeks Before OE, by the folks at Jellyvision.)

Anyway,  I really do believe you can never be too prepared for Open Enrollment. A little extra effort now will lead to a great experience for you and your team come fall—and let you have more fun this summer, knowing you’re ahead of the game.

 

 

SHRM Gems! #SHRM16

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SHRM’s National Conference just finished up this week. I couldn’t attend in person, but through the ‘magic’ of social media and a bunch of friends who did attend, I was able to keep up on much of the action. I saw so many great pieces coming out on Twitter, Facebook, and Facebook Live (Sorry, SHRM, some folks lived streamed some stuff!).

My friend Laurie Ruettimann also wrote a great piece on remembering many of the past SHRM National conferences she attended, check out that post it was great. With that in mind I wanted to share with you SHRM Gems I’ve gathered over the years, but instead of telling which year I got them from, I want you to guess! It’ll be fun, play along:

SHRM Gems!

1. Receiving feedback is a leadership skill that needs to be developed. Year ________

2. People get hired because of their ‘hard skills’, but fired because of their ‘soft skills’.  Year ______

3. Create a culture that makes it okay to make mistakes. Year ______

4. Change is inevitable, growth is optional.  Year _____

5. Hiring managers spend only 6 seconds looking at a resume before deciding if it’s worth consideration. Year ______

6. HR must be able to adapt. Year _____

7. I see humans as humans, not as resources. Year _____

8. Become a solutions machine. Year _____

9. Headcount is meaningless, focus on how you can get work done. Year _____

10. Feedback shouldn’t come as a surprise. Year _____

11. Good leaders focus on connecting people and building relationships. Year _____

Okay, so what do you think?  Tough right!?

It seems like many of these we’ve been talking about for the past decade or more!

Drum roll, please!  All of these quotes were taken from speakers at this year’s SHRM conference! 2016, oh, we’ve come a long way, baby…

When I first started seeing these I got a bit depressed. I was like, “Come on! We’re better than this! We’re HR Pros!” Then, I actually said this in my head, “We need to elevate the conversation!”

You want to know when the first time I heard, “we need to elevate the conversation!”  It was at an SHRM National conference, about eight years ago.

That’s when it hit me.  SHRM National is good because it allows HR pros from around the world, at all levels, to come and get what they need, at whatever level they’re at.  All 11 items above I’ve heard at past SHRM conferences, but thousands of up-and-coming HR pros heard it for the first time this week in D.C. That’s awesome!

Just like I needed to hear that stuff at one point in my career, and still need to be reminded about much it still today, SHRM is about developing yourself at whichever level you are at currently.

I used to get frustrated when I went to SHRM and saw presenters bring back the exact same presentation that I saw them do the year before! I thought that was amateur hour. I’m the amateur. Great content, in HR, probably has at least a five-year life span, if not more. If you can nail a great presentation, with a great message, it will have legs!

I’ll be back in New Orleans next year if SHRM will have me. I missed it this year. I missed being surrounded by an engaged community of great HR pros. I missed being reminded of the vastness of this community. I missed the great reminders of what we all should be striving to accomplish each day.

The 8 Man Rotation – 2015 Season – HR & Sports!

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So, about seven years ago some HR nerds and basketball junkies thought it would be a good idea to take all of our sports-related blog posts and throw them into a book. The 8 Man Rotation ebook was born. Since that time, each year, the professor Matt Stollack after finishing grading all of his finals, digs through our blogs and compiles the annual book. The 2015 Season is the sixth version of the

The 2015 Season is the sixth version of the 8 Man Rotation, where Steve Boese, Kris Dunn, Lance Haun, Matt Stollack and I get to fill our need to write about sports and tell you how it’s just like HR! We love this stuff! Check it out:

HR Isn’t Rocket Science!

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I hear one thing over and over from people who read my stuff or see my presentations:

“It’s not rocket science.”

I take that as a compliment.  I’m not trying to ‘wow’ anyone with my big brain.  I’ve never been known for being the big brain type.  I’m the common sense, straight forward type.  HR and Recruiting, to me, shouldn’t be hard and complex.  It should be simple and easy to understand.

That’s the problem.

Too many HR and Talent Pros want to make it seem like ‘our’ jobs are very complex and difficult.  This is very natural, every profession does this.  If HR is easy, you won’t be valued highly by leadership.  So, let’s make it hard.  The last thing anyone wants to do is come out and say, “Hey! A monkey to do my job, but keep paying $80K!”   It’s very difficult culturally to come clean and say, “You know what?  This stuff isn’t hard.  It’s work.  We have a lot to do.  But, if we do what we know we have to do, we’ll solve this!”

But that’s HR and Talent Acquisition. It’s work.  Many times it’s a lot of work!  But we aren’t trying to solve the human genome!  We are trying to administer some processes, get our employees better, find ways to keep them engaged and happy, and find more folks who want to become a part of what we are doing.  Not overly hard.  It’s not rocket science.

I think the complexity in HR and Recruiting comes into play with ‘us’ not being aligned with what our leadership truly wants.  Many times we flat out guess what we think they want out of HR. Sometimes we assume what they want, and try and do that. Very rarely do we actually find out exactly what they expect, and just deliver that.

There are a number of reasons for this.  First, we might not agree with what our leadership wants or expects from HR.  So, we give them what we want and expect from HR.  This never works well, but is tried often!  Second, our leadership changes what the want and expect, as they see better ways to HR and Recruiting.  Change is a bitch.  It’s more of a bitch when it’s happening to you.  Third, we might not have the experience to deliver what is wanted or needed.  So, you get what we can give you.

This seems to be why delivering great HR and Talent Acquisition becomes rocket science.  Simply, we can’t have basic communication with our leadership and some self-insight on our capabilities of what we can actually deliver.   Couple this with most people’s unwillingness to ask for help, because they fear others will look down on them for not knowing, and you’ve hit the HR rocket science grand slam!

HR isn’t hard. Recruiting isn’t hard.  Dealing with expectations, and our own insecurities, that’s hard!