Category Archives: The HR Rules

How Fake Is Your Employment Brand?

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I think most employment brands are completely fake. The reason I feel this way is because HR and Executives approve the messaging.  We, HR and Executives, are the last people who really know what our employment brand truly is.  So, we end up with stuff like this:

Seems really cool!  Makes us feel good about ourselves and our organization.  But for the most part it’s one big white lie.

That’s marketing.  It’s not marketings job to tell you the truth.  It’s marketings job to get you to buy something.  Sometimes its just some crappy product or service. Sometimes its the church down the street with the cool young pastor and rock band.  Sometimes its working for your organization.

Many HR Pros and Executives get really pissed off when I say something like this.  That’s because they drink their own Kool-aid.  They truly believe the messages brought forth are the truth.  Those messages are what they hope and dream the organization to become, so they’re all bought in on making it happen.  I actually really like these people. I like people who are bought into making their organizations what their commercials are telling us they are, even when they aren’t.

Who wants to go work for an organization that puts up a commercial of some manager unable to communicate what needs to be done, and Bobby down in the accounting bitching he only got a 14 lb. turkey from the company, when last year he got a 15 lb. turkey?  No one.  But that’s truly your organization.  Organizations are like families. You have some folks in your family you don’t want the rest of the world to see, but when you take the family photo it looks like everyone is fairly normal and well adjusted.

So, how fake is your employment brand?  On a scale of 1 to 10, 1 being Goldman Sachs and 10 being Google, where does your organization fall?

3 Things HR Pros Should Never Apologize For

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I think HR Pros apologize way too much, and I got the idea from the Fast Company article – “3 Things Professional Women Should Stop Apologizing For“, which are:

  1. Their Financial Expectations (I.E., pay us the same!)
  2. Their Physical Appearance (I.E., Sorry we aren’t club ready – I was up with a sick kid all night!)
  3. Their Professional Accomplishments (I.E., Just because I’m a woman doesn’t mean I can’t brag about what I do great!)

It’s a great article, check it out.  This got me thinking about all things we Apologize for in HR – that we should stop apologizing for – so here’s the Top 3 Things HR Pros should stop apologizing for:

1. You Getting Fired!  Oh, boy this could be #1, #2 and #3!  I can’t tell you how many HR folks I’ve trained over the past 20 years that I’ve specifically said “When you let this person go – Don’t apologize!”  I mean truly, what are you saying! “I’m sorry you are terrible at your job, or made the decision to sexually harass your co-worker,  you’re fired!”  When you really stop and think about it, it even sounds funny.

2. You Not Getting Promoted.  This is almost the same as apologizing for getting fired.  Instead of apologizing to someone for not getting promoted, how about you give them a great development plan so they can actually get promoted!  Organizations can be big hairy breathing things, and sometimes decisions are made and you won’t know the reasons.  HR Pros shouldn’t apologize for you not getting promoted, but they should help you navigate the political and organizational landscape.

3. You not liking your Boss, your Job, your Pay.  Ugh!  We tend to apologize for all these personal ‘happy’ choices a person makes.  The last time I checked, I never forced anyone to take a job, or forced them to accept the pay I was offering them, or forced them to work in the occupation or career they chose.  These are their own personal choices, if you don’t like it, LEAVE!  Go be happy somewhere else.  I hope that you’ll be happy here, but I can’t force you to be happy. I’ll try and give you a solid leader, with good pay and challenging work, but sometimes what I see as solid, good and challenging might not meet your expectations.  That’s when you need to make a happiness decision!

So, what should you apologize for a HR Pro?  I can think of two things that I apologize for on a regular basis: 1) Things I can Control (If I control it, and I screw it up, I need to offer you an apology); 2) Surprises!  (I might not be able to control surprises, but they suck when it comes to business and your livelihood.  I apologize for surprises because in HR it’s my job to make sure those don’t happen to you as an employee).

Sackett’s Office Holiday Party Rules

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It’s fast becoming that time of year when you’ll be invited to office holiday parties across the world!  This is one of my favorite times of the year.  Let’s face it, I’m married and 40sih, the office holiday parties are one of the few times a year I have a get out of jail free card.  “What!? You want to do shots? Well, I shouldn’t, but I want to be a ‘team’ player. You know me!”  My wife mildly puts up with me, for one night, so I can act like one of those millennials who works with me.  Usually, I’m yawning at 11pm, and wondering what I’m missing on the local news.

The HRU holiday parties are awesome. Basically, because I’m in charge of two things: 1. Ordering the food and 2. Paying the bar tab.  Which means we have plenty of variety of great things to eat, and we have an open bar.  The ‘kids’ like an open bar. It always goes over well.  I don’t have any rules.  I used to be one of those ‘bosses’ that was like, “you better show up”, which led to about 2 or 3 people being at the party that didn’t want to be. But I’ve matured, and now I’m like “don’t come if you don’t want to have fun!”

I do think some HR Pros need rules for their employees, and as usual I’m here to help you.  So, here are Sackett’s Office Holiday Party Rules:

Rule No. 1 – If you drink too much and throw up at your office holiday party, never go back to work at that job. Ever!

Rule No. 2 – If you bring a date that looks like a stripper, you’ll be forever known as the employee who brought a stripper to the office holiday party. Dress appropriately, strippers.

Rule No. 3 – There are these things called Smartphones which take pictures.  Always remember this, or you’ll be reminded of it the next morning on Facebook.

Rule No. 4 –  If you have a date that is anti-social, you might want to rethink that plan.  No one wants to deal with ‘creepy’ at an office holiday party.

Rule No. 5 – It’s okay to dance at your office holiday party. It is not okay to dance alone at your office holiday party.

Rule No. 6 – You don’t have to ask if your employer will let you expense a cab or Uber ride home. They will, 100% of the time. Be safe.

Rule No. 7 – Don’t flirt with your office crush at the office holiday party. You have 364 days a year you can do that and not look completely desperate.

Rule No. 8 – Getting your boss drunk, and making an idiot of her, isn’t funny, it’s career limiting. Be a good ‘wing-person’.

Rule No. 9 – Don’t get all religious at an office holiday party. Yes, I’m sure, Jesus is the reason for the season, but not the office holiday party season.  Jesus isn’t into that season.

Rule No. 10 – Don’t talk work.  Talk cars, or sports, or kids, or video games, or movies, or books, anything but work.  Get to know your co-workers as people.

 I’m different than most HR Pros in that I actually like holiday parties, and company picnics, and every other time we can get together as an organization that isn’t work.  We spend more time with our co-workers than our families, on a normal week.  Our co-workers become our close friends and extended family.  It’s wonderful to break bread with them and just have fun.  Learn who they are outside of work, and meet others in their life that our special to them.

So, go have fun. Don’t be stupid.  An order something expensive that you normally wouldn’t do when you’re paying the bill!

7 Rules for your Office Halloween Party

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Is your office dressing up for Halloween?

Mine isn’t.  It’s not that I wouldn’t.  Okay, I wouldn’t.  But if others wanted to, I wouldn’t say “no”.  I mean everyone has that one person in their office that’s a little way too excited over Halloween.  I get it.  I have kids.  They lose their minds at the thought of free candy and dressing up.  But you’re an adult, let’s try and keep it together here at the office.

That is why I think it’s important to Rules for your Office Halloween Party.  Here’s mine:

1. Racism theme costumes never go over like you thought they would when you were drunk and came up with the concept. “No, really, we’re going as the black KKK!” Just don’t do it.

2. Anything with ‘naughty’ in the title isn’t work appropriate. Naughty Teacher, Naughty Nurse, Naughty Witch — you get the idea.  The only time this would work is when taking the opposite stance — Naughty Human Resource Manager is totally appropriate.  This costume consists of a cat sweater, hair in bun, long skirt (pants or skort), old lady panty hose and 6 inch pumps. Sexy!

3. Don’t be the ‘guy’ offering “tricks” all day. That’s just creepy.  Also, don’t be the ‘gal’ offering “tricks” all day. That’s just slutty.

4. Anything that interferes with your ability to do your actual job, shouldn’t be a costume selection.  “Well, I didn’t think about how me being a Rubic’s Cube for the day would get in the way to me being a nurse.”

5. Dressing up like the boss is always in good taste, but only if your boss doesn’t hate you.

6. If you have to put a sign on to explain what you are, go back to the drawing board.  ” Wait, you see I’m ‘Hard to Get Along With'” Yeah, we got it…

7. If less than half your staff will be dressing up, you need to cancel dressing up.  At that point, it’s just sad.

In HR we love our dress code rules and for Halloween parties why should we be different!  What your favorite Halloween party rules at the office?

HR’s Ebola Crisis Plan!

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Wait for it…

Any minute now some executive is going to come into your office and ask ‘you’ what you’re doing about this Ebola outbreak!

I’m not trying to slight the importance and the tragedy that disease is currently on path to creating in West Africa, it’s horrific.  But our American media is bringing this to hysteria levels in the states!  As of my time writing this, there are 3 confirmed cases of Ebola in the U.S. and one death.

Yesterday in the U.S., approximately, this many people died from:

  • Heart Disease: 1,637
  • Cancer: 1,574
  • Stroke: 354
  • Accidents: 331
  • The Flu: 139

That’s each day people!

But, you my fellow HR Pro are going to have to answer this question very, very soon.  What is ‘your’ plan to address Ebola?

Not, hey how about we actually fund our Wellness program properly and maybe we can really save some of our employees from what’s going to kill them!  Eating crappy food, smoking, drinking themselves to death, texting while driving, NOT getting the freaking Flu shot we pay for!  I could go on…

But, here’s your plan for Ebola, it will keep your executive off your back, so you can get back to real work:

Step 1 – We are going to insist all of our employees get Flu Shots this season. Why? Because Ebola symptoms mirror Flu symptoms, so it’s just a matter of time until Tammy, our inhouse hypochondriac, comes to me telling me she has Ebola and the entire staff freaks out!

Step 2 – We are going to communicate with our employees about the realities of how one catches Ebola.  The CDC has many of these documents and videos.

Step 3– We are going to tell our employees if they have a fever, to stay home until it’s gone.  Also, let them know that fevers actually can happen on any day, not just Mondays and Fridays.

Step 4 – We are going to give some statistics about the risks of one of our employees catching Ebola in cute little pictures.  Like one that shows a person getting struck by lightening and eaten by a shark at the same time. You have more of a chance of this happening than contracting Ebola in the U.S.

Step 5 –  You will keep asking the executive who asked you about your Ebola Crisis Plan if they are feeling well, because they don’t look well?!?!

Seriously, though, get your employees to get a Flu shot this season!  It might be the one thing that will help them out. Not against Ebola, but with actually keeping themselves healthy.  They don’t need help from Ebola, yet.

The Problem With Executives Estimating Risk

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I harp on my peers when I speak about our role as HR Pros.  I tell HR Pros it is not our job to eliminate risk, it’s our job to advise risk, then let our executives make choices based on that perceived risk, with our influence.   It sounds really good when I say it live!  It sounds thought provoking and wise.  People take notes.

I might be wrong about all of it, though.

Daniel Crosby, Ph.D. wrote a post over on LinkedIn called You Are Not a Snowflake were he cited a study done by Cook College that explored unrealistic optimism. Here’s some of it:

Cook College performed a study in which people were asked to rate the likelihood that a number of positive events (e.g., win the lottery, marry for life) and negative events (e.g., die of cancer, get divorced) would impact their lives. What they found was hardly surprising—participants overestimated the likelihood of positive events by 15% and underestimated the probability of negative events by 20%.

What this tells us is that we tend to personalize the positive and delegate the dangerous. I might win the lottery, she might die of cancer. We might live happily ever after, they might get divorced. We understand that bad things happen, but in service of living a happy life, we tend to think about those things in the abstract.

Knowing this, it now makes me uneasy to let our executives just go off and make decisions on risk!

HR Pro: “Well, you know if we fire Ken, he’s probably going to sue us and we’ll lose.”

Executive: “Let’s go ahead with it.” (in their mind thinking “we won’t get sued, that’s only other companies who treat their employees like crap. we’re great”)

HR Pro: “Are you sure!? From my experience we are definitely going to be hanging out there on this one.”

Executive: “Yes, I’m sure. Shoot Ken!” (again thinking, “Ken will probably thank us for finally put him out of his misery”)

That is just one silly example.  We constantly mitigate risk in HR.  On a daily basis we are making decisions based on positive and negative outcomes.  If we know we are predispositioned to believe the positive is more likely going to happen, when statistically speaking it won’t more than negative, and we are predispositioned to believe negative things won’t happen, when they likely more than we believe, we are really making some bad decisions over time!

I’m a very confident person.  I’m also decisive.  This makes this concept very concerning to me!  I like to believe in positive outcomes. I don’t believe bad stuff will happen, or if it does I’ll be able to conquer it!

So, HR pros forget what I tell you.  Stop risk in all manners that you can in your organization! Don’t advise.  Mitigate! If you’re anything like me, you’ve probably already had this come back and bite you a time or two.  Also, know you won’t be very well liked taking this course of action, but that’s something else I like to advise to HR pros in which is probably wrong…

The Voice – Picking Leaders

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I like watching the TV show The Voice.

It’s singing competition show that has four famous singer judges who compete against each other by picking teams of singers who compete against each other.  The Voice doesn’t allow the professional judges/coaches actually physically see the participants before they’re selected.

It’s a ‘blind’ audition. They can hear them, and have to decide if they want the singer based upon their voice, not how they look. It’s really well produced and the people are talented and hungry.

One thing happens on the voice with the four judges every so often.  A singer will be so good that all four judges will turn around and want the singer to select them to be their coach.  This causes the judges to ‘sell’ themselves on why the singer should pick them over one of the other judges to be their coach.

Within these scenarios is the heart of great leadership and determining what people really want.

Adam Levine, the lead singer from Maroon5, is the best at ‘winning’ these scenarios.  He definitely let’s the person know he wants them on their team, but he also gives them some very critical feedback on what he will do to make them better.  He almost always wins.

He’s figured out that why people definitely love to be told their great, they also want critical feedback as well.  Most of us have this deep need for people to be truthful with us.  “Thanks, I appreciate the kind words, but what do you really think? And, how can I get even better?”

It’s so freaking simple, it’s insane!

Still, most of our leaders, especially new leaders, are unwilling to understand this concept.  Critical feedback won’t push your employees away from you, if you can learn how to deliver in a manner where the employee can see the benefit to them.  Of course, this is based on trust and respect.

It’s also based on a belief from the employee that you as a leader have only one goal. To help make them better.  Period.  It’s not about me showing I’m smarter, or know more, or I’m in control.  It’s only about me helping you get better.

Want your employees to ‘select’ you as their leader?  Make them a better version of who it is they want to be.

 

Why Your Best Performers Make Horrible Leaders

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We all make this mistake, and we’ll continue to make this mistake.  It’s the same old story.  One of your employees performs really, really well, and because of their performance you move them out of the position they are in and put them in a leadership position. Then, they fail and become a lousy performer.

The best companies in the world make this mistake, and keep making it.  The worst companies make this mistake as well, and every other company in between. We can’t stop ourselves, it might be the largest single failure of business in the history of the world, and we can’t stop ourselves.

I like sports and it’s easy to make this analogy with sports.  Larry Bird, one of the all time NBA greats, couldn’t handle being a head coach.  But he was one of the top basketball players of all time.  He couldn’t take that those players he was coaching weren’t as good as him, couldn’t do the things he could do. He couldn’t understand this.  For him, it was easy…

Great performers are great because they do or have something no one else does.  It might be superior work ethic, it might be G*d given talents.  Regardless, they have perform better than everyone else.  Therein lies why they struggle to become great, or even marginal, leaders.  They can’t understand why you can’t do the same thing. I did it. What’s your problem!?

We take our best and brightest and we ‘reward’ them with management positions.  We believe this is what they really want.  In reality most don’t actually want this.  They really love what they are doing, shown by the tremendous performance they are giving you.  And, as an organization we want to reward that great performance, but we have structure and the only way we can really reward them, to give them more money, the big money, and the big title, is to promote them.

So, we promote them.

And we hope. We hope they’ll be one of the few who can make the transition and not be a total failure when it comes to leading other people, but rarely does it really happen.  Usually, it’s just a slow death of another great performer into the mediocrity of leadership.

A few organizations are beginning to just stop this.  They leave their great individual performers in position and just pay them like they would pay a leader. They give them a leader title. But what they don’t do, is give them people to manage!  They reward them for truly great performance, and put them in a position to keep performing great.

Your best, most talented person is worth more than your average leader.  But we struggle with this because it doesn’t fit nice and neat to a compensation pay band, or any job description we have in our HRMS system. We feel this undeniable desire to force people into positions we know they won’t do well in, because it makes us feel better when we pay them more.  Justification of value.  We value leadership more than great performance. That’s 1950 talking.  Stop listening.

Make HR Suck Less

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Are you working in a HR department that sucks?  You know if you are, it’s alright, you can admit it – it’s the first step of changing it.

I bet I talk to over a hundred HR Pros a year that begin the conversation with – “our HR department sucks!” or “my company doesn’t get it when it comes to HR” or “Our HR department is terrible”.   It’s not the outlier, it’s the norm.  So, many HR Pros working in HR functions where the organization has the feeling that “HR” sucks in our company.  If you’re not in one now – great – but chances are you have either been in one before, or eventually you’ll make a “grass is greener” decision and put yourself into this situation.

You know what?  We have the power to make HR Suck Less.  Yes, you do.  Stop it, you do.  No really, you do. Alright that’s enough, just play along with me at least!

Here are the 3 steps to making HR Suck Less:

1.  Stop doing stuff that Sucks.  But Tim! We have to do this stuff.  No you don’t – if your HR shop blew up tomorrow – your organization would still go on.  Over time you’ve “negotiated” to do all this sucky stuff – thinking it would “help” the organization, or give you “influence”, etc.  Stop that.  Give it away, push it out to other departments – start doing stuff that doesn’t suck, more than doing stuff that does suck.  It’s not easy, but it can be done, little by little.

2.  Get rid of people in HR who Suck.  Some people get real comfortable with sucking.  They wear their suckiness around like a badge of honor.  You need to cut the suck out of your department – like cancer!

3. Stop saying that you Suck.  We brand ourselves internally with everything we do – and if you say that you suck at something – the organizational will believe you suck at something.  If you say we are the best in the industry at recruiting our competitions talent away from them – you’ll be forced to live up to that – and little by little you will live up to that and the organization will begin to believe it as well.  Signs and Symbols!

Every single HR Shop who feels they suck – doesn’t have to suck.  If you feel you don’t suck, but everyone else tells you that you suck – you suck.  You’re just delusional and you keep telling yourself things like “we have to do this stuff”, “it’s the law”, “we don’t have a choice”, etc.   This is the first sign you’re comfortable with sucking – you aren’t listening to your organization.

No one has to suck – you can decide to do things in a complete different way. Perception is reality in terms of sucking.  You need to change perceptions, not reality.  You can still accomplish the exact same things, just do it in a way that people think you rock.  Start saying “Yes” to everything – not “No”.  “No” sucks.

Sucking less is a decision – not a skill.  You all have the skills – you just need to make the decision – to stand up and believe – Today we will no longer Suck!