Category Archives: Business

The Real Game-Changers

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I can’t stand hiring managers who don’t want to hire moms because they might need to stay home with a sick kid or take an early lunch to catch their fourth-graders play. Both men and women managers have told me they’re not into hiring moms. It doesn’t sit right with me.

Why? I grew up with a single mom. I remember her choosing where to shop based on how many times she’d bounced a check there. I’d hand back stuff at the checkout ’cause they wouldn’t take her check, and we only had enough cash for a few items.

My mom started her own business, paid her mortgage, and raised two kids. It wasn’t perfect, but we made it. Those experiences shape a kid for life. It makes you appreciate what you have when you know you can live with much less.  My mom became hugely successful after I got out of college and my kids only know her as the grandma that has so much.  I can’t even describe to them the struggle, they have no concept.

The moms I bring in are some of the toughest workers on my team.  They come to work, which for many is a refuge of quiet and clean, and do work that is usually less hard than the other jobs they still have to perform that day and night.  They rarely complain, and usually are much better at putting issues into perspective and not freak out.

When I have a rough day, I try to remember that most of my day is done, but theirs won’t be until they hit the pillow. Old people and moms are the most disrespected of the working class. I swear by that. They are the most underutilized workers of our generation. A woman takes a few years off to raise a kid and somehow she’s now worthless and has no skills.

I don’t even want to write this post because I feel like I’m giving away a recipe to a secret sauce.  All these national recruiting companies are hiring the youngest, prettiest college grads they can find to work for them, and they mostly fail in the recruiting industry. Moms find this industry rather easy as comparable to what they are used to doing.

The real recruiting secret? Moms. They’re the main ingredient that makes it work.

Are All Employment Brands the Same?

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I’ve always thought that 9 out of 10 employment brands are basically clones. If you asked candidates to tell the difference between them, they’d probably draw a blank.

Employment Brand #1 claims to hire top talent, treat employees well, value diversity, have a fun work vibe, and actually listen to staff.

Now, Employment Brand #2? They do the same as #1 but their logo is blue!

Then comes Employment Brand #3, doing the same as #1 and #2, but adding the twist of exclusively hiring top-tier talent.

And, of course, Employment Brand #4 follows the pattern but sweetens the deal with pay-for-performance.

Everyone’s saying, “We’re just like them, but better because we say so!” So, what makes some brands stand out from all the spam? The only answer that clicked with my limited marketing brain is a genuinely transformative leadership vision.

Sure, any company can offer more money, better perks, and all that jazz. But having a clear, inspiring, and unshakeable vision is a rare gem. Think Elon Musk, Steve Jobs, Henry Ford, Oprah Winfrey – leaders with a vision that stands out and makes employees follow without question.

If a transformative vision is the only thing that sets organizations apart, and the rest of us are pretty much the same, what’s the real message to candidates? Are we just serving up more spam? If so, is employment branding just a waste?

We’re living in an Instagram world, where good design and a smart media strategy are seen as ‘better’ – even if they don’t make you a better employer. Let’s not kid ourselves; we all play the game. And that’s okay, as long as you’re not playing without that transformative vision.

It’s even cool if you truly believe your company is great! Because, let’s be real, belief is what makes employers stand out. It’s the basis of a transformative vision.

Employees Want You To Tell Them This

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“Can I be honest with you?” is a phrase usually followed by some sh*t you don’t want to hear.  We talk about this concept a bunch in HR. We need to tell our employees the truth about their performance.  We work to coach managers of people on how to deliver this message appropriately.  We develop complete training sessions and bring in ‘professional’ communicators to help us out on the exact phraseology we want to use.  All so we can be ‘honest’ with our employees.

Can I be honest with you?

No one wants you to be honest with them.

Employees want you to tell them this:

  1. You’re doing a good job.
  2. We like having you on the team.
  3. You’re better than most of the others here.
  4. Your career looks promising, and a promotion might be on the horizon.
  5. Here’s your yearly raise.

But that’s only true for about 5% of your crew. The other 95%? Well, they won’t be thrilled with total honesty.

Talent management is a tough nut to crack. No fancy software can fix this. Most folks don’t dig straight-up honesty. It’s uncomfortable, causes drama, and people don’t like hearing they need to step up. Tell someone there’s ‘room for improvement,’ and they think you just called them a failure about to get the boot.

As managers, we tend to dance around the truth. We all have things to get better at, but saying it out loud stings. If someone says they’re cool with feedback, they’re probably lying to you and themselves. Those are the ones who lose it when they hear the truth. People who say they want honest feedback actually want to hear they’re rock stars. Anything less, and they freak out.

So, what’s the real solution?

Say nothing. Set clear metrics for performance. Make sure everyone gets them. When an employee asks for feedback, hand over the metrics and let them spill first. That way, you can agree or disagree. Otherwise, it’s all just opinions, and opinions and honesty don’t mix well.

But hey, you already knew that. Thanks for stopping by. You’re doing a solid job – way better than the other readers. Keep it up, and you’re on the up-and-up!

Your Recruiting Process Is Doomed

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Here’s the real talk: sooner or later, you or anyone in recruiting will feel the itch to shake things up, thinking it’ll make the process smoother, sharper, or just better. The old ways failed, usually because you didn’t create them, so you figure a makeover is in order to match today’s standards. The revamped process promises to make hiring managers happy and completely change how talent flows into your organization.

Sounds legit, right?

It does, been there, done that. But here’s the kicker – it won’t work. The ‘new’ process is just the same old one with a fancier look. Sure, it might be somewhat ‘better,’ but that’s not the issue. The real problem is you’re missing something crucial. Why the urge to ‘re-process’? Let’s say it’s about getting “more” out of your recruiting game – more talent, more compliance, happier managers, better retention, just more.

But let’s be real. If your current setup was delivering, you wouldn’t be fixing it.

Wondering why the ‘new’ process won’t be your golden ticket either? It’s not because you don’t want ‘more.’ You’re scared of it. ‘More’ means facing things you could dodge in the old routine.

That’s the real reason your ‘new’ process is set up to fail. Deep down, where water cooler talk doesn’t reach, you don’t actually want it to work.

Having a successful process means opening up to failure. It needs hard numbers, accountability, a clear line in the sand that screams “we own this.” Those things spell out success and shout out failure. Success is cool to show off, but no one wants to flaunt failure. So, you go on this ‘re-processing’ spree, hoping to secure success without risking failure. Newsflash: that’s not happening. Success only matters when you know what failure looks like.

Sure, failing as a team isn’t the end of the world, but on a personal level, it’s terrifying. This fear keeps you from building the process your organization actually needs. A process that calls out the winners and the not-so-great players. A process that pinpoints where things need fixing. A process that calls for clear decisions.

Why is your new recruiting process doomed? Because you’re not willing to build one that shows your failures.

The Power of Words in a Job Description

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Once upon a time (it was a decade ago, but I don’t want to feel old) I wrote about a cool study where Wired teamed up with OkCupid and Match.com. They crunched tons of data from popular dating profiles and found the top 1000 words that got the most clicks. Now, I’m thinking if these words can get people together in dating, maybe they can also get folks interested in jobs.

I’m not just revisiting the topic; I’m going a bit further and tweaking these words to fit the changes in the past 10 years. I get it; words that work for dating might sound weird for jobs, but hear me out. It’s time to rewrite job descriptions to ditch the boring HR talk and be more real and appealing.

Here are the seven sets of words that data says work for getting more dates hires:

  1. Active Life Words: Throw in words like yoga, surfing, pilates, cross fit, hiking, hot girl walk – things that show your company’s active side.
  2. Pop Culture Vibes: Toss in references to things like Ted Lasso, Stranger Things, or Michael Scott. It gives your company a personality. Go ahead and mention Taylor Swift and Travis Kelce while you’re at it. Haters gonna hate, hate, hate, hate, hate.
  3. Music Words: Check out the top trending artists on Spotify or Apple Music. Add them in. A couple of lines of lyrics work, too. It adds a bit of musical flair to your job descriptions. Taylor Swift works in this category too.
  4. Chill Words: Use words like ocean, meditation, trust, therapeutic, and balanced – things that make your job sound calm and secure, which is a big deal nowadays.
  5. Foodie Feel: Words like chocolate, appetizers, sushi, happy hour, or Starbucks bring people together. Everyone eats. Share your company’s food scene.
  6. Power Words: Drop in terms like creative, motivated, ambitious, innovative, and passionate. Make your job descriptions more interesting than just the legal stuff.
  7. Spontaneity: Tattoos, f*ck, wasted, kissing, puppies, sucking, lucky, these words haven’t changed in 10 years. Stuff you wouldn’t normally find in a job ad – we threw it in just because. It might not be everyone’s cup of tea, but it could catch the eye of the newer generation.

Here’s an idea, just do the job you were hired for

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Every day, people get worked up over stuff they can’t control. Everyone’s telling you to be this or that, depending on the latest trend or generation.

I’ve stopped listening to people who don’t know my job or haven’t been in the field for ages. Instead, I talk to my employees – the young, the old, and everyone in between. They all matter because they all contribute to moving the organization forward.

I don’t care about what others think; I focus on what my employees are telling me. Their problems are personal, from daycare and student loans to health scares. Forget the big world issues; help them with the close ones first.

Your employees are individuals with their own problems, and millennials aren’t college kids anymore. The newbies might have different labels, but they’re still young people with their own issues.

At the end of the day, employees want to succeed. Helping them be successful is my top priority as a leader. Success is personal, so I figure out how to tie it to the organization’s goals.

We keep letting others tell us how to do our jobs. I’m sticking to doing the job I was hired for because, frankly, no one knows it better than me. Maybe we should all just focus on doing the job we were hired for.

Ping pong and Taco Tuesday won’t save you!

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Check out this previous blog from 2017 – it’s like the Yoda of employee retention. You don’t need to keep everyone! Crazy, right? Does this still hit the mark? Share your quick take!

You Don’t Actually Have To Retain Everyone!

In 2017, and beyond, employee retention will become a huge focus. Some could argue that employee retention is always an important issue, but during major recessions, it becomes less of a stress for sure. With shifting employee demographics, retention will be a hot item over the next few years as we see more and more of the baby boom generation leave the workforce, and we do not have enough young skilled workers entering the workforce to replace those leaving.

Here’s a dirty little secret, though:

“You don’t actually have to work to retain every one of your employees!”

Why? Because most of your employees won’t leave. We like to tell ourselves that every employee can leave, and by the law of the land (at least for now under the Trump administration), they actually can, but statistics clearly show that most don’t leave.

The average retention rate across all industries is about 85%, year over year. That means 85 out of 100 employees will probably not leave you. You are really worrying about 10-15% of employees. Ironically, it’s about 10-15% of your top-performing employees that make the most difference in your company.

First, we have to solve one problem you have. Your ‘retention’ strategy is flawed and is pushing good employees out the door, the ones you want to keep!

Here’s why:

  1. You’re smart and send out a retention survey to find out from all of your employees what they want to be retained. You’re like 99% of organizations.
  2. The results of that survey tell you what the majority of your employees want to be retained. Things like ping pong, hot yoga, 27 smoke breaks a day, free tacos on Tuesday, etc.
  3. You implement a variety of the desired retention ‘fixes’! Yay!!!
  4. Your retention number actually stays the same, or maybe even gets worse.

WTF!?!?!?

Remember what I said above? You shouldn’t be concerned with about 85% of your employees who will never leave. They are not going anywhere! You shouldn’t be surveying all of your employees, you should be surveying only your best employees, those you are desperate to keep!

What you’ll find is that the 10-15% of highly valued employees you want to retain, what they want to be retained is very different from what the hoard wants to be retained! They’ll want a clear career path, performance-based compensation, more talented co-workers, better work tools, etc. They couldn’t give a shit about ping pong and Taco Tuesday.

Great HR isn’t working to make everyone equal. Great HR is working to make your organization better than your competition. That happens by having noticeably better talent. You get that kind of talent by listening to those employees who are noticeably better, not those who complain about the color of your new carpet.

What would this create?  It creates a high performing organization that attracts high-performing employees. Most organizations won’t do this because they believe they need to work to retain all of their employees. “We’re all high performing, Tim!” No, you’re not. Once you get that idea out of your head, you can do some really cool, industry changing stuff!

The 10 Rules of Office Romances

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So, I’ve dished out some rules before—actually, a lot of rules. You’ve probably seen my guide on Rules for Hugging at the Office, but let’s face it, office romances are trickier than a casual side hug in the hallway. In case you need a refresher, here are my no-nonsense rules for office romances that you can share with your team.

Rule #1 – Avoid falling for someone you supervise. But let’s be real, it happens. If you find yourself in this situation, be prepared to either quit, get fired, change departments, or witness the person you’re involved with facing similar consequences.

Rule #2 – Steer clear of anyone in Payroll. Messing with them may result in a temporary paycheck glitch, and even when it’s fixed, errors might haunt your payslip forever. Just don’t mess with payroll.

Rule #3 – Keep the office and office grounds off-limits for romance. I get it, love is in the air, but security footage is forever. Don’t give us reasons to laugh at your love escapades long after you’ve left.

Rule #4 – Save the explicit emails for after hours. It’s not that I won’t enjoy reading them, it’s that I get embarrassed when I have to read them aloud to the unemployment judge at your hearing. Trust me, it’s awkward.

Rule #5 – Don’t get involved with a married colleague. Even if you’re the work spouse, remember it’s not real. Reality hits hard when the actual spouse shows up, possibly keying your car in the parking lot.

Rule #6 – Choose someone with good performance. Falling for a stellar performer is a win-win. Don’t complicate things by getting entangled with someone who’s about to be shown the exit. It just makes life easier for everyone.

Rule #7 – Inform relevant parties ASAP. Movie dates are no big deal, but waking up in a different bed than your own might be. If there’s any hint of conflict, let someone in HR know. They’re there to help figure things out.

Rule #8 – Trust your instincts. If it feels wrong, it probably is. Don’t rationalize a questionable relationship. Saying things like “If this is wrong, I don’t want to be right” is a clear sign that it’s time to reassess.

Rule #9 – No need to hide your relationship. We’re all adults here. If you’re considering keeping it under wraps, that’s a red flag. Normal relationships don’t need to be hidden.

Rule #10 – We all know. Seriously, office romance isn’t as discreet as you think. We see the frequent stops at their desk and the suspicious stairwell visits. We’re not oblivious. Cut it out.

Make my birthday wish come true!?

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Guess what?

It’s my birthday! Let’s make this one for the books – literally! The only thing I want is for you to go pre-order my new book The Talent Fix, Vol. 2. Head over to the pre-order page, secure your copy, and let the countdown to the book release begin!

I’m beyond grateful for your ongoing support and am lucky to continue sharing this incredible journey with you. Cheers to another year of growth, learning, and a leader’s guide to recruiting great talent.

Career Roulette

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BookofOdds.com has a piece titled Hey Kids, Choose Your Career that breaks down the chances of your kid (or any kid, really) landing in a particular job. on consideration for both of them. As you can imagine the article gives some of the fun careers first, like the odds my kid will be a:

  • Surgeon: 1 in 2,872
  • Pro Athlete: 1 in 9,684
  • Fashion Model: 1 in 81,440
  • Firefighter: 1 in 452
  • Elementary Teacher: 1 in 87

Because you know, we all thought we were going to be one of those when we grew up!

When I did a career test in high school, it didn’t tell me I’d end up in HR. It gave me my top 3 choices, which were kind of weird: 1. Teacher; 2. Floral Designer; 3. Sales. No idea how “Floral Designer” got in there, but I still love gardening. HR wasn’t even on the list.

Thinking about my sons, realistically, they’re most likely to end up in:

  • Administrative Role: 1 in 5
  • Sales: 1 in 9
  • Food Service: 1 in 11
  • Healthcare: 1 in 19
  • Education: 1 in 16

But what about HR?

Human Resources: 1 in 656.9

The odds for Human Resources (HR) at 1 in 656.9 shows how jobs can be all over the place, and your career journey can be a bit of a rollercoaster. Even if we’ve got certain ideas about what we want for our kids, the job market can throw some curveballs. Landing an HR job isn’t something you’d bet on every day, but it’s a cool reminder that surprises can pop up in unexpected places when it comes to careers. So, while we might have some thoughts about where our kids will end up, the job scene has a way of keeping us on our toes with its own surprises.