The Search For The Smartest Employee

Yo! I’m on vacation this week, don’t try and come rob my house, it’s a ‘staycation’!  I’m going to run some oldies but goodies so I can let my creative juices focus on Gin and Tonics. Here you go:

I couldn’t sleep the other night, probably because of the 14 Diet Dews I had throughout the day, but I had an Epiphany while staring at the ceiling in the dark.   I figured out a way for HR Pros to find the Smartest Employee in their Company!  It isn’t a complex algorithm or a set of cognitive assessment tests – it’s a simple matrix – but it’s very effective.  Now, you might be asking yourself:

 “Why do I need to find the smartest employee in our company?”

Which would be legitimate – unfortunately at 2 a.m. I didn’t ask myself that same question – I just thought I came up with some crazy Einstein type shit!  But, like most things I deal with, I can come up with a plausible argument to why it’s important to find the smartest people in your company.  My reasons:

1. Smart people have the potential to do smart things.  In an organization you want to make the right decisions – usually dumb people don’t.

2. Smart people usually know other smart people. In an organization you want to get rid of your dumb people, and hire more smart people.

3. Smart people know the fakers.  Organizations make people selection mistakes, it happens all the time, don’t be embarrassed, just don’t let one decision turn into another by keeping a mistake.  Smart people know your bad hiring mistakes, because they can read through the B.S.

Now for the Matrix!  Like I said it’s simple – which is also why it’s genious, because anyone can do it.  It goes a little something like this (hit it!) –

First Step: down one side of your matrix list your employees by level of responsibility. Most responsible at the top, down to the least responsible at the bottom.  Some of these you’ll just have to do the eyeball test on, and slot people as you see fit – don’t get to worked up over this – just get the most responsible up top, the least down low – the ones in the middle don’t matter anyway.

Second Step: Across the top of the matrix list total compensation of each person to the corresponding column.  For the most part you should end up with a sheet that shows the most responsible person in your organization, making the most money, and slowing but surely working your way down to the least responsible, least amount of money.

Third Step: The Smart Employee Search.  Here’s where the rubber hits the road!  Now, look at your matrix and find the highest paid employee, with the corresponding least amount of experience.  Boom! You just found your smartest employee.

I told you it was easy!  This person has figured out how to, relatively, make the most money by having virtually no responsibility.  Say what you want – but that is one smart person!  You need to pull that person in and find out how to get them more engaged into your daily operations.  Don’t take this as a joke – dumb people don’t figure this out – you just don’t fall into a highly paid, low or no responsibility job – you have to work to get there.  Don’t underestimate this person’s capabilities – because guess what – everyone else has!  That’s why your working your butt off until 6pm, and they’re out the door at 3pm going to their golf league – for about $4000 less than you make. They’re going home with no stress, while you’re on your 4th therapist – this year.   They love coming to work – you have a hard time pulling yourself out of bed.

I love these employees – I try to hang with them, learn from them – I feel like I’m an anthropologist learning about a forgotten species – they intrigue me so.  A word of caution though – don’t try and capture and change these employees – don’t try and be “smarter” than they are – and change their job or their scope or their pay.  Remember, they’re smarter than you – you’ll just frustrate yourself as they find another position – doing even less for more!

Tiger Woods Returning To Work

Most folks probably didn’t notice, but this week PGA golfer, Tiger Woods returned to the tour after a lengthy absence due to an injury to his back.  People either love or hate Tiger Woods.  I love him.  Yeah, yeah, I know what he did, I don’t like that at all.  I love watching the greatest athletes of my generation perform, and he’s one of those.  I can separate his personal life from his professional life, and appreciate the skill it takes to perform at the highest level.

In HR we have people go out on leave all the time.  Traditional HR thought is when an employee is out on leave (FMLA) you shouldn’t talk to them, communicate with them (unless to just get updates regarding the leave), practically not even acknowledge they’re alive!  I’ve seen HR pros tell their hiring managers to have absolutely no contact with an employee who is out on leave, if they contact you, have them contact us in HR.  I think this is crazy!  We miss great opportunities to build loyalty with our employees, and opportunities for our leadership to be empathetic.

Some of this has to do with why a person went out on leave, and HR’s belief that an employee might be gaming the system to try and get something more than just time off needed for whatever problems we have.  We add into it this belief that we have to treat everyone the same, and medical leave’s of absence become a nightmare for employees.

Our reality is, most employees just want to get better and return to work as soon as possible.  Another reality is that most HR Pros don’t actually believe this.  This is where the conflict comes in, and we begin to make it very difficult for our employees to be off.  I never believe in the theory we should treat everyone the same.  You will have some employees in your HR career who don’t want to work, and want to find some way for your company to pay them to sit at home.  That’s real life. But we can’t start believing that is everyone of our employees, it’s not!

HR should encourage hiring managers to keep frequent contact with employees out on leave.  Let them know we care about them, we miss them, we can’t wait to have them back.  This type of communication will allow you to plan for their return, keep them engaged with your organization and the rest of their coworkers.   HR needs to firmly believe our employees are innocent until proven guilty when out on leave. To believe each and everyone of our coworkers can’t wait to get healthy and return to work, because that is actual reality.

It’s tough, I know, I’ve been there as well, and gotten taken advantage of.  But our employees deserve better from us.  They deserve empathy and compassion. They deserve the same thing you would want if you had to go out on leave.

 

The Top 8 Things Employees Don’t Want For A Recognition Award!

I run a small business.  When I need to know something, I usually reach out to my employees and find out what they think.  It’s not some big fancy ‘research’ survey with thousands of responses, but it’s real.  Recently, I wanted to know what people might want in terms of a recognition award.  Ironically, what I found goes against some big fancy research done by recognition companies who are in the business of selling the crap on the list below – crazy how that works in the research game! Any who, what I found wasn’t surprising to me.

Here’s the list of the Top 8 things my employees don’t want when it comes to Recognition Awards:

1. Anniversary Pins! If you give me one of these I will stick it back in your eye! “Hey, Tim, Thanks for 10 years! Buddy, here’s a pin!” A What!?!? I’ve given you ten great years and you’re giving me a pin. Is this 1955?

2. A Plaque. Or any other kind of trophy thing. If I wanted a trophy to show me that I’m sales person of the year, you hired the wrong person. JayZ said it best “we can talk, but money talks, so talk more bucks”.

3. Corporate logo wear. Giving out corporate logo wear as a form of recognition screams you have executives that haven’t actually spoken to an employee in the last twenty years!

4. A watch. Wait, if it’s a Rolex, I’ll take a watch. If it’s a Timex you better ‘watch’ out, I’m throwing it at someone! Nothing says we don’t really care about you like a $50 watch with it engraved on the back ‘You Matter! 2014!’

5. Luggage. The ‘experts’ would like you to believe that your employees would really ‘appreciate’ luggage because it’s an item they don’t normally like to spend their money on. The reason why people don’t like to spend their money on luggage is because it gets destroyed after one trip through O’Hare! That’s just what you want to see coming around the luggage carousel – “Hey, look honey, it’s your employee of the year award all ripped up and stained”. Sign and symbols.

6. Fruit Baskets. First, most people don’t want to be healthy or we wouldn’t have the obesity problem we have in our society. Second, people like chocolate, candy, salty snacks and diet soda. If you want to send food, send food they’ll actually eat!

7. A Parking Spot with Their Name On It. This goes bad two ways: 1. I drive a $100K Mercedes and you don’t, now you know I drive a better car than you and it’s awkward; 2. I drive a beater and I’m embarrassed to let everyone know I make so little I can even afford a Chevy Colbalt.

8. A Hug! Wait! I totally want a hug! Just not a creepy hug. You know what a creepy hug feels like when you’re about 13 seconds into it and the other person won’t let go! But nothing says “we recognize you” in the totally wrong way, like inappropriate hugs at work!

What do employees want? Well, that’s an entire other post, but my 20 years of HR ‘research’/experience shows people want for their peers and leaders to appreciate their efforts. Nothing says ‘we truly care about you’ like having one of your peers tell you in some sort of way. When teams can do that, they become special! It might be a quick hand written note, a face to face meeting in the hall, etc. It really doesn’t matter the avenue of how it comes, it just matters that you have the culture that it does come and it’s encouraged to keep coming.

Come Have Breakfast with Me at SHRM!

Okay, it’s not really breakfast, but it sure is breakfast time!

I’m speaking at SHRM National at 7am on Monday June 23rd in Orlando.  The title of my session is “What Your CEO Wishes HR Would Do!“.  It’s a fun session, will kick off your day at SHRM with a lot of energy and some laughs.  Plus, I’ll also give you 6 things you can start doing the next day to increase your influence in your organization, and get your CEO to fall in love with you – not marriage love, work love!

I promised SHRM I wouldn’t swear, so I’m going to try and make this a PG 13 version of what I would normally do.  They gave me a Mega-Session, which means I’ll have a big giant room, and a 7am time slot, which means I’ll have 50 people show up.  It’s a nice way to keep my Ego in check.  “Hey, you’re really popular, we’re going to give you a big giant room, but just to screw with you, we put you on during a time when normal people will be sleeping!”

Please, please, if you come out at that way too early time to see someone give a business presentation, stop by afterwards and introduce yourself.  To me, that is the real reason I love speaking at events, I get to meet other great HR Pros from around the country!  I’ll even give out hugs, even if you don’t want one! Because I’ll be all hyped up on Mt. Dew!

I promise I’ll be on my 3rd Diet Dew by the time 7am rolls around on Monday, which means I’ll be talking fast, probably saying things I shouldn’t and having fun!

See you all in Orlando!  At 7 freaking AM!  Ugh, it hurts me to even think about it!

Success vs. Development

I something really cool happen recently. My oldest son plays high school baseball and his team went on a long run to the Michigan High School baseball championships and made it to the final four. It was really fun. The local community came out in droves. Big crowds. High pressure situations. Cheers and tears. Quintessential local small town high school team does good story, ends one game short.

My son was the last out of the final game, with the game tying run on third base. He hit the ball for an out. Literally, one step from glory. So many people came to us offering condolences for his ‘failure’. He must be crushed. He must be so down. One at bat meaning so much. Ironically, in the game prior he hit in the game tying run and the game winning run in extra innings.

The funny thing was he wasn’t upset at all. He looked at it not in terms of success or failure, but in terms of development. You don’t get many opportunities to be in that situation. He didn’t get it done this time, but the ‘next’ time he still wants the bat in his hands when it happens. He compartmentalized this ‘one’ at bat as development. Not success or failure.

He had 150 at bats during the year and failed 60% of the time. While this at bat was obviously at a crucial time for team success, he treated it as every other at bat he’s had. Try to get yourself into a positive hitters count, and swing at the best pitch you can. You’ll fail 60-70% of the time in baseball, if you’re a really good player! Failure is guaranteed over the long run – if you view it, in only that one way.

He started his club baseball season the next day. More at bats, more games, more development. More chances to fail. Or more chances to develop and get better.

I wonder how much better our organizations would be if we could take on this mentality? It’s about getting better each time, not closing the sale, successful projects, better profit and margins, but incrementally getting better little by little.

Does HR Love Employees Less Than Leaders?

Father’s Day just happened yesterday and Time.com had an article about whether Dads love their kids less than Moms. Most studies show that Women gain more happiness from their children, than any other single thing. While Men rank children next to career in terms of a source of happiness. I’m not sure I agree, but interesting for sure.

This got me thinking about our own organizations. I always view HR and Leadership as the Mom and Dads of an organization. Leadership being the traditional ‘father’ figure to the organization. While Dad makes the big decisions in an organization, ‘Mom’/HR has a ton of influence on the direction of those decisions. In the best organizations, Mom and Dad have a great relationship and work well with each other. In the worst organizations, Mom and Dad are on the verge of divorce!

When I worked at Applebee’s the CEO and CHRO both admitted to this fact, but said it depended on the day who was the Mom and who was the Dad! Basically, both had a seat at the head of the table, one on each side.

So, I wonder in an organization does one side, HR or Leadership, love employees more?

I think I have a ton of peers who would say easily HR loves our employees more than leadership. I, also, know many leaders who would call that B.S., leadership easily cares and loves for employees more. I can’t argue they don’t because I’ve seen leaders who I know love their employees more than HR! I’ve also seen my HR peers go to extraordinary lengths to prove their love in taking care of employees best interests.

So, what do you think? Who loves employees more HR or Leaders/Mom or Dad?

 

Sackett’s 2014 Guide To Whom To See At SHRM!

The big annual SHRM National Conference happens in a week or so in Orlando.  I’ll be there.  SHRM is letting me speak again this year, which is cool, I’m as subversive as SHRM gets which makes it fun for me.  I always get a lot of SHRM dignitaries that show up to make sure I don’t say anything inappropriate, which makes me get very creative with my words, and if you read my blog you know that list of words is roughly around 350.

To combat the possibility I might slip up they put me at times they hope no one will show up.  This year I’m on at 7am on Monday!  Yeah, 7 freaking am!   Good thing for me I’m a morning person and I drink giant amounts of Diet Mt. Dew – I will have one on stage with me! If you bring me one, I’ll line them up and try to knock them all down in my hour and fifteen minutes!

Bobbi Wilson from Huntsville, AL SHRM (she’s good people, connect with her!) asked me who I would like to see speak at SHRM, besides myself, and I thought it would make a good post, so here’s my Top 10 don’t miss presentations at SHRM!  First we have to lay down some rules of why and who I will choose:

A. I’ll always choose entertaining speakers over non-entertaining speakers.  It’s an HR conference, we’ll have our share of boring ones!

B. I like practitioners, but don’t get too caught up in that.  Most of the best speakers used to be practitioners who found out they’re pretty damn good speakers, so they went the consultant route and doing very well.  Many practitioners are knowledgeable but can’t speak a lick!

C. Titles mean a lot.  If you can’t come up with a creative title, my guess is you can’t come up with a creative presentation.

So, here’s who I will see if I have time in between networking with all the great HR Pros who come to SHRM (I usually get more out of the networking than the presentations!):

1. Tim Sackett, SPHR – Monday 7am – What Your CEO Wishes HR Would Do!”  – I hear he gives out hugs after his presentation! Plus, he’ll be all jacked up on Mt. Dew!

2. Jonah Berger – Tuesday 2:15pm – “Crafting Contagious Ideas – this might be the only session I will actually attend. This dude is brilliant and a great speaker. He’s my #2 behind Malcolm Gladwell.  You should not miss this.  #Fanboy

3. Jennifer McClure – Wednesday 10am – (friend alert! At some point Jen and I will share a Sprinkles Cupcake during SHRM – you’re not invited!) – “The Business Case for Building Effective Business Leaders This is actually the worst title in the history of SHRM that doesn’t include “FMLA” or “EEOC”, but Jen is a pro’s, pro who understands how to get a session accepted at SHRM.  The title has to be vanilla!  Don’t hold that against her.  She’s really good and has a cult following of HR ladies who love her!

4. Gregg Tate, GPHR – Tuesday 10:45am – “Adidas: How They Created Their nWow (New Way of Working) Company Culture” – I’ve seen the Adidas guys speak before and they’re usually good with a good story.  Insider tip – see how they pronounce “Adidas” – many insiders from Germany do it differently than we say in the states – you can’t get it out of your head!

5.  Mike Reardon – Monday 10:45am – “Sustaining the Disney Culture Through Selection, Training, and Engagement

6. Brad Karsh – Monday 2:00pm – “Once Upon a Time…Four steps to Using Storytelling to Deliver Unforgettable Presentations” – This is the most underutilized skill in HR, period. You’ll be a better HR Pro if you have this skill. Not just for presentations but increasing your influence throughout your organization.

7. Chester Elton – Monday 4:00pm – “All In: How Great Leaders Develop a Culture of Belief and Deliver Big Results” – Chester is a good speaker. Doesn’t matter what he’s presenting, he’s probably better than most at that time slot. He’s polished and will deliver a good show.

8.  Cy Wakeman – Tuesday 7am – (Cy has the session of death – no one wants to get up after partying Monday night for a 7am session!) “Reality-Based Rules of the Workplace: New HR Foundation to Boost Employee Value and Drive Results” – Cy knows her stuff!  I like going to presentations where I’m going to hear from someone who actually knows what they’re talking about, and she does!

9.  Michelle Smith – Tuesday 4pm – “Next Practices Leadership: Driving Growth & Innovation in a People-Led Economy” Michelle is from O.C. Tanner and they’ve got some great research on engagement, what works, what doesn’t – well worth the time to see her speak to get that data!

10. Vendor Show – Every day, all day – Pick out three kinds of technology you might bring into your HR shop in the next 3 years (digital interviewing, automated reference checking, assessments, recruiting tools, metrics, etc.) and good spend some real time demoing those products.  It will be some of the most valuable time you spend at SHRM!  Part of our job in HR is to know what we’ll be using in the future, this is where you’ll find that stuff!  Scout out the small booths in the back aisles.  There will be companies there that you haven’t heard about, that in three years everyone will be using – that’s really, really cool!

Connect with me.  One of my favorite things to do at SHRM National is to meet HR pros around the world who read my blog.  I get in Sunday, leave Wednesday.  Tweet me, email me, call my cell, stalk my session – but let’s connect in a real way (okay I mean hugging!).

That New Job Smell!

Was on the phone with a friend of mine last week talking about their new job.  He had all that passion you hear from folks who just start a job!  Everything is new, it’s cool, it’s fun, it’s engaging.  He said it’s like ‘that new car smell’, you want to be able to keep it as long as possible.

He’s right.  He’s a pro, he gets it.  He’s experienced enough to know the new job smell, like your car, doesn’t last forever. In fact, you probably have a one to two year window of enjoying that smell, until it becomes the grind.  That’s the challenge, right?  How do you keep that New Job Smell as long as possible?

It got me to thinking about how to extend the new job smell.  I to have been victim of a job losing the great new car smell.  Here are some ideas for extending the great feeling of a new job:

1. Connect with people, frequently, from outside your company.  Why?  Because the grass isn’t greener, but you wouldn’t know that because you never talk with people who are on that grass!   When you’re out with people from other companies, what you realize quickly is it’s basically all the same.  We are all grinding.  It makes your job smell a little better when you return.

2. Connect to your industry.  I took a job once and immediately knew it was a wrong decision.  The culture suffocated me!  But, I had payments, I had kids, I had a career to protect, so I grinded it out.  How?  I threw myself into HR.  I started writing. I started volunteering in my profession. I connected more.  I got engaged more than ever, in a job I knew wasn’t the best fit.  I brought my new car smell can of air freshener with me to work each day!

3. Get involved with the business.  HR job started losing it’s new smell?  Go out and get involved in the actual business of what you do.  If you make widgets, find out how those are made. Work with your operators.  When I worked for Applebees, 90% of what I did was HR related. The other 10%?  I washed dishes during lunch rush hours, I made Pico De Gallo, I learned how to mix drinks (okay, I already knew how to do that but it was fun!), I learned how to do training, I helped develop sales and marketing campaigns, etc. Operations has many pain points.  Uncover those and help fix them.

It doesn’t happen with every job, but most jobs come with that new job smell.  It’s completely natural for all of us to have an internal clock of when that job begins to smell old.  For some people it’s two years, some five, heck, for some it’s twenty-five!  The key is understanding that’s what it is.  It’s not the job, it’s you.  No, you don’t smell, it’s you believing the job now sucks, when it’s probably just the same as the first day you stepped into your now junked up office.

Figure it out.  Clean it up.  Another new job isn’t going to solve this problem.

5 Retention Fixes – No Money Down

I love SMB HR shops (SMB – small/medium sized businesses) for a number of reasons, but none more than for the simple fact, smaller sized HR shops are forced to be more creative because of less resources.

Creativity and SMB HR shops, remind me of my Grandma. Grandma grew up in the depression.  People who grew up in the depression have creativity skills to burn!  They had so little, but found ways to fill their life with so many things.  Lack of resources didn’t stop them, it unleashed their creativity!  Creativity is the most underrated HR skill out their for high performing HR shops.

Having worked in big HR shops the one thing that frustrated me most was sitting around in large meetings, trying to figure out how to “fix” retention – and listening to all the ways and how much money it was going to cost.  In the end I always came back to, if we just take all this money we are going to spend on the “fix” and just go out and hand to the employees, we probably won’t have a retention problem.  Large HR shop folks don’t like to hear that!  So, for you SMB HR shop folks out there, with little or no money to spend on increasing your retention, I came up with a few ideas you might want to try before you go spend all that budget money on programs with little return.

No Money Retention Fixes:

Fire the manager with the lowest retention.  You have the data, you know who is turning people over. Your organization needs to send a message that managers, not HR and not the CEO, are responsible for retaining talent.  This has to be the first step!  Your leaders have to have a clear understanding it is their job to retain their employees, and it’s your job to hold them accountable for it.

Measure it by Department, and post it publicly for all to see.  No, don’t just share it in meetings.  Post it up in the lobby, down the halls, everywhere!  Then just wait.  It will almost change overnight.  No one likes to be at the bottom of any list, and have everyone know it.

Fire your worst performers – then use that money to compensate your best employees more.  It’s a wash.  Your worst employees aren’t helping your productivity anyway, and your best will appreciate the increase, appreciate you noticing the bad people were taking away from the team, and they’ll give you more discretionary effort.  The result – same cost (actually less if you factor in benefits, taxes, etc.) more productivity, a little less headcount.

Have your senior leadership talk about retention publicly, constantly.   That which gets measured will get changed, that which gets measured and has the eye of senior leadership will get changed much quicker!

Institute a “Save Strategy” for employees who want to leave.  Save Strategy? If an employee puts in their notice, have them go meet with your CEO and explain to her why they are leaving. You’ll be amazed at the results and how many people will change their minds.  Some people just want to know you care, and sitting down for some one-on-one with the CEO, shows that a whole bunch. Plus, it’s much cheaper than finding their replacement!

 

Because I’m Happy!

I was fortunate enough to see Shawn Achor recently speak on Happiness at HireVue’s Digital Disruption. His TEDx talk is one of the most watched ever, and is completely fascinating to me as a HR Pro, check it out. What strikes me from his research is how so many of us have sold ourselves a false dream and promise. Traditional thought leadership has told us for decades, work hard, do well, reach your goals, then, you’ll be happy.

Shawn’s research blows up most traditional thoughts on this. Happiness isn’t created via you reaching some goal or end. You are either a happy person or you’re not, this completion of a dream isn’t going to make you happy. We see this constantly in employment. “Once I become VP I’ll be happy!” The promotion comes and the person finds out that happiness didn’t come with the title and pay increase.

As HR Pros we do this same thing with engagement. We need to increase engagement, so we need to find ways to get our employees to be more engaged. It could easily be argued, from Achor’s research on happiness, that you are either an engaged type of personality, or you’re not. Meaning, nothing you do as a HR Pro or leadership team is going to have much effect on overall engagement of your employees. This goes back to selecting people who have a predisposition to be engaged to begin with. It’s the chicken and egg scenario of what comes first.

The cool thing is, though, if you’re unhappy, or unengaged, you can actually make yourself.  And if you’re an HR Pro charged with increasing this, you can help your folks out in becoming happier as well.  You can’t make them happier, but you can show them a path to help themselves become more happy. Achor recommends the following 5 things:

  • Jot down three things they were grateful for. (make sure it’s 3 different ones each day!)
  •  Write a positive message to someone in their social support network. (keep it to two minutes to draft this out and send)
  •  Meditate at their desk for two minutes.
  •  Exercise for 10 minutes. (Cardio -get that heart pumping! )
  •  Take two minutes to describe in a journal the most meaningful experience of the past 24 hours. (actually write it down)

Shawn recommends dedicating yourself to doing these five things for 21 days straight (habit forming time frame).  It takes about 15 minutes and the level of happiness increases people get from doing this is off the charts in Shawn’s research at Harvard.

One of the key takeaways from Achors research at Harvard is that Happiness has a positive effect on every single measurable business outcome (higher revenue, higher profit, higher margin, higher retention, etc.).  Every. Single. One.  As HR Pros we focus so much on ‘engagement’ and I wonder if we might be better off just focusing on happiness!