Category Archives: Life Lessons

HR Can Learn From Target’s Failure in Canada

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If you haven’t heard, America’s darling department store chain Target, failed miserably in Canada and will soon close all of it’s locations in Canada.  I like Target.  I like Target way more than I like Walmart.  Target is more expensive, but I think they offer a better product selection, with higher quality, in an environment I like shopping in.  Walmart sometimes scares me.

For those who don’t know, I spent a little over three years of my HR life working in mass retail (not for Target or Walmart). I find it interesting that a store I like so much could fail in an area I consider not much different than my own environment. I’m sure my Canadian friends and readers will have fun with that statement, but when I go to Canada I don’t feel like I’m necessarily in a different country from where I live in the U.S. in Michigan. It’s cold. People like donuts, beer and hockey. I mean, we’re almost Canadian!

Target’s failures in Canada parallel many of our own failures in HR:

1. Target bought out a failing chain in Canada and many of those locations were in bad, or not convenient, areas.  We do this in organizations.  I had a client who was in the most awful area to try and attract talent. I said, why do we just open up an offsite office in the bigger city near by. They lost their minds I would even suggest that. Two years later, after losing out on so much business, they finally did just that.  Location. Location. Location.  How is this an HR issue?  Lack of talent is an HR issue, even if it means part of the strategy is to open new locations or move. Don’t think that’s only a leader issue.

2. Target charged more in Canada, then the U.S.  Nothing pisses off someone more than to find out they’re getting taken.  Canadians that lived close to the U.S. border would go to U.S. Target locations and see lower prices. This kills your brand.  We do this with employees salaries. Once people find out you pay differently based on some silly reason, you’re done.  Well, Tim makes more because when we hired him he asked for more. Okay, why didn’t you raise up Mary’s salary at that point as well? Well, Mary didn’t ask. Dumb!

3. Target wasn’t prepared for growth in Canada and couldn’t keep its store’s shelves full.  No one is impressed by a half empty store, and they won’t come back.  You only get one chance to impress that first-time customer. You also only get one chance to impress that first-time candidate.  Blow it, and they won’t come back, and blow enough of those, and it gets around.  Soon, you are known in your market as the place no one wants to go to work for.

It didn’t help that Walmart had a two decade head start over Target in Canada as well.  Entering a market, you better have full understanding who is on top, and why are they on top.  Target didn’t give Walmart the respect they deserved and the learning they endured breaking into Canada.  They tried to do what was successful in the U.S. I’m sure my Canadian friends will be quick to point out, unlike me, they know Canada isn’t the U.S.!

Are You Staying In Your Lane?

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I think there are two types of people in the world:

  1. People who stay in their lane
  2. People who don’t stay in their lane.

The first group, lane stayers, are the type of people who follow a natural life path.  Basically, these are the people who don’t push the natural evolution of their lives. I started at this company. I worked my job. In a certain time I’ll get promoted. There is a sequence of life that I’ll follow, and for the most part, things will work out.

Those leaving their lane, don’t agree with their natural order of things. Nope, I don’t want to wait for my things to happen. I’m going to make my own things happen.  I don’t believe there is a path for me, so I’m going to create your own.

We have both of these types of people in our organization.  Unfortunately, we try and sell to people that those leaving their lane are somehow better.  When in reality, if you diagnose the best organizations you will usually find a higher percentage of people who stay in their lane.

The natural order of organizational effectiveness relies on people staying in their lane.  If we had everyone leaving their lane, it would cause chaos.  Our organizations would be in constant turmoil.

Staying in your lane is a weakness.  I started out in my career as that person who couldn’t stay in their lane.  I wanted to leave my lane constantly because I thought that was my way to success. As I got more tenured in my career, I realized that those friends and peers, who stayed in their lane, tended actually to reach a higher level of success faster!

Part of it is patience.  Part of it is loyalty.  Part of it is confidence in your abilities in the environment you’re in.

Staying your lane isn’t easy to do.  We get so much media thrown at us that tells us to get out of our lanes.  They call it a challenge.  They say we are pushing ourselves to a higher level. They are ones who also believe they need to get out of their lane.

Those, who stay in their lane, don’t usually feel a need to tell people about it.  That’s why it’s not popular. That’s why you don’t see books about it, and TED talks about it.  Staying in your lane is the new black. Try it out.

5 Reasons I Got My SHRM-SCP

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I’ve been known to rail against the man (SHRM) once in a while.  I only do it, because I care.  If I didn’t care about my professional organization, I could really care less how bad they come off, or the bad decisions they make.  When they decided to ditch HRCI and bring HR certification in house, I thought they butchered the communication.  Maybe one of the worst rollouts I’ve ever seen by a professional organization.

I also thought, though, that it was a smart business decision.  Why let HRCI rake in all the dough, when you can do it just as well yourself.  In fact, I wish they would have just come out and said that, originally. We don’t see any reason why as stewards of our business, we should give all this cash to some other organization. I would have loved that!

So, at the time of that announcement, in May 2014, SHRM was going to force all HRCI certified members to pay and take the new SHRM certification. This made complete sense if SHRM was doing what they said they were doing, which was to create a ‘new’ assessment of HR based on competency, because that’s what was really needed for the profession.  I was cool with that, but I wasn’t going to pay and take another test.  I’ve reached a point in my career where I don’t need letters after my name to prove my proficiency.  So, I was riding the HRCI train until it ended.

‘Surprisingly’ SHRM changed direction last week and created a new pathway for already certified HRCI members to gain the new SHRM certification by following a simple process that takes about an hour, and costs nothing. Again, brilliant, now no one really has any reason not to get the new SHRM certification, and convert over.  It’s what they should have done originally, but they couldn’t because they were trying to keep up the illusion they needed a new and improved certification, not just a money grab. Thankfully, someone came to their senses, and grabbed the money!

All of that being said, here are the 5 reasons I decided to get my SHRM Sr. Certified Professional certification:

1. We all hate conflict, and I wasn’t picking sides in some fight over money. SHRM is my professional organization.  HRCI is basically a testing center. I’ll stick with SHRM.

2. No one knows HRCI. Everyone knows SHRM. Let’s get real for a second, up until May most people thought HRCI was a department within SHRM. No one had any idea they were a separate company, unless you were deeply involved in SHRM.  Outside our industry, no one knows HRCI. SHRM is a brand for HR.

3. Ultimately, SHRM is right. Competencies assessments are better than knowledge based assessments.  Anyone can memorize answers. It takes critical thinking to answer competency based assessments correctly.

4. It was free! I wasn’t going to pay a dime to get SHRM certified and tested.  Well, maybe a dime, but not a quarter.

5. It’s hard being a pimp. Running a professional organization like SHRM and getting everyone to move in one direction, is tough! I want HR to move forward. SHRM has an advantage because of its size and scope to make this happen. Ultimately, I love the career I chose and want to see the function move forward and not fractured.

Does Hank and the crew still need to get their shit together? Yes.  A first year communications student could have launched the new SHRM cert better.  It’s a common issue that crops up for SHRM continually, and obviously is a blind spot.  They need to fix that.  You don’t need more opinions on how it should be communicated, and more input. You just need to get the right input.

Not getting this right, the first time, made our industry look like a bunch of idiots, “same old HR”.  SHRM has to do better moving forward.

Now, go get your SHRM certification, you would be silly not to.

 

What do you want to hear?

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I think I might be on the cusp of the next great employee feedback mechanism for leadership.  I’ve been thinking about this concept for a long while. You see, for years I’ve had the opportunity to test out my various theories on employee feedback.  I’ve watched my own feedback theories change over the years, but they always were grounded in people truly want feedback about their performance.

That is mostly true.  People do want feedback about their performance.

Here is what also is true:

1. People want feedback about what they’ve done well.

2. People don’t want critical feedback. Someone asking you for critical feedback is really just testing you to see if you are either:

 1. Upset with them for how bad they did

2. Just seeing if you have the guts to them how bad they did

3. People really just want you to tell everyone else how great you think they are.

I think a better, more effective, way of delivering feedback to employees should start with this one question:

“What do you want to hear about your performance?”

At this point the employee will say stuff like, “I just want to hear how well I did”, or “Tell me that you appreciated my work”, or “Tell me I’m the best employee you have”.  This will then drive the conversation appropriately and keep everyone fully engaged.  “Alright, Timmy, you are doing really well. I can’t tell you how much I appreciate everything you do. You are the best employee I have.”

Timmy leaves feeling great and satisfied.  You don’t have to deal with someone losing their mind about how they are really performing. Everyone goes back to work with minimal disruption.

Yeah, I know what you really wanted to say was, “Timmy, you can do better. While I appreciate the work you do, I wish you would actually do more of it. You are like most employees hear, nothing special, but you could be.”

How does that conversation end?  Timmy is pissed. He creates a scene.  He usually ends up disrupting the work environment and kills productivity. He might even go out and find another job with someone else.

Is that what you wanted? Probably not.

So, make it easier on yourself.  Just remember to start every feedback conversation out with that one question: What do you want to hear?  They’ll tell you. They’ll be happier. You’ll be happier. Everyone can get back to work.

Feedback is is the leadership sucker test.  No one really wants to hear what you think about them.

The Key Trait of Great Hires

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For twenty years, I’ve been hiring and firing people. I’ve been lucky enough to have some great performers, a bunch of good performers and an also a few crappy performers. It seems like every time I turn; someone has an answer for me on how to hire better. For years I have given the advice if all else fails, hire smart people. It’s not a bad strategy. For the most part, if you hire the smartest ones of the bunch, you’ll have more good performers, than bad performers. I’m talking pure intelligence, not necessarily book smarts.

But, just hiring smart people still isn’t perfect. I want to hire good, or great, people every single time. How do you do that? That’s the million dollar question.

To me there is one trait we don’t focus enough on, across all industries. Optimism.

Your ability to look at the situation and come up with positive ways to handle it. Think about your best employees, almost always there is a level of optimism they have that your lower performers don’t.

I can’t think of one great employee I’ve ever worked with that didn’t have a level of optimism that was at least greater than the norm. They might be optimistic about their future, about the companies future, about life in general. The key was they had optimism.

Optimistic people find ways to succeed because they truly believe they will succeed. Pessimistic people find ways to fail, since they believe they are bound to fail. This hiring thing can be difficult. Don’t make it more difficult by hiring people who are not optimistic about your company and the opportunity you have for them. Ask questions in the interview that get to their core belief around optimism:

– Tell me about something you’re truly optimistic about in life? (Pessimistic people have a hard time answering this. Optimistic people will answer quickly and with passion.)

– Tell me about a time something you were responsible for went really bad. How did you deal with it?

– The company has you working on a very important project and then decides to cancel it. How would you respond?

Surrounding yourself with optimistic people drives a better culture, better teams, it’s uplifting to your leadership style. I want smart people, but I truly want smart people who are optimistic about life. Those people change the world for the better, and I think they’ll do the same for my business.

5 Things to Make 2015 Your Year!

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I have to tell you, I have a lot of optimism and excitement about 2015.  2015 is going to be my year! It can be your year as well.  I’ll share it, there’s enough to go around for us all.  I’m even going to give you some tips to help make sure 2015 is your year.

5 Things you need to make 2015 your year:

1. A plan.  Sounds easy. Sounds remedial. Sounds hacky. But you probably don’t have one.  Without a plan, 2015 will not be your year. You need a plan to drive your vision about you’re going to make 2015 your year. Get that done!

2. A tribe.  You need a tribe that knows your plan, and will hold you accountable to your plan.  You need to give them permission to hold you accountable.  When they don’t hold you accountable, you need to find a better tribe that will.  No one said you had to do this alone!  The most valuable, important people in your life are the ones who will hold you accountable to your own success, not the ones who let you off the hook.

3. A measure of success.  Call what you will: goals, metrics, analytics, etc. You need a measuring stick to know if you’re making progress to your plan.  Share these results systematically on a schedule no matter what the results say.  Sharing your bad results will actually allow your tribe to help you get back on track. Sharing your great results will allow your tribe to celebrate with you.  Share it all.

4. Perspective.  This is one I keep learning over and over.  The only person or thing holding me back from being successful, is me.  I need to know my opportunities and find ways to overcome those, almost daily.  Those will throw me off course more than anything. Self-insight is a very powerful and freeing competency.

5.  Have some fun.  I want to be successful, and I want to enjoy it.  Those are not two mutually exclusive things in my world.  I don’t want to just have fun and not be successful.  Part of my measure of success is if I’m having fun and enjoying my life while being successful.

This seems so simple, but I know it’s not.  Most of us will never put the time into really having a plan of success.  Even more will be too scared to share that plan with people who will hold us accountable to it. Still fewer will really want to see the measure of progress, or lack there of.  And, most of us lack the self-insight to really know why we keep failing.  This is very, very difficult to do.  But I’m going to do it.

I’ve got my plan.  I’ve got my tribe.  I know what my goals of success are.  I know I own my own success.

Bring it on bitches.

 

11 Rules for Hugging at Work + 2 more

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It’s the holidays, so I’m running some “Best of” posts from the past. This is my all-time most read post. Enjoy. I had 2 more rules just for you!

Hello. My name is Tim Sackett, and I’m a hugger.   Being a hugger can make for some awkward moments – what if the other person isn’t expecting a, or doesn’t want to, hug and you’re coming in arms-wide-open!?

Fast Company has an article recently titled: To Hug Or Not To Hug At Work? by Drake Baer, that delved into this subject.  Here’s a piece from the article:

“the uncomfortable feeling you get when you realize that your concept of your relationship with someone else doesn’t match their concept. The intensity of awkwardness roughly corresponds to the magnitude of difference in relationship concepts.”

I consider myself to have a number of roles: Husband, Dad, Coach, Boss, Friend, Coworker, etc.  In each of those roles I’ve hugged and will continue to hug.  Sometimes, though rarely, I’ll find someone who isn’t a hugger.  The first time I ever met Kris Dunn face-to-face, we’ve had known each other and talked frequently by phone for a year, at the HR Tech Conference – he was coming out of a session, I recognized him, he recognized me, and I went full ‘bro-hug’ (sideways handshake, other arm hug-back slap combo) on him, and I’m pretty sure he was caught off guard – but played along.  Kris is a closet hugger.  I find Southern folks are huggers, more than Northern.  Western more than Eastern.  Canadians more than Americans.  Men feel much more comfortable hugging women than other men. Women will hug anything.

I thought it was about time we had some hugging rules for the office, so here goes:

The Hugging Rules

1. Don’t Hug those you supervise. (The caveats: You can hug a subordinate if: it’s being supportive in a non-creepy way (major family or personal loss – sideways, kind of arm around the shoulder, you care about them hug);  it’s at a wedding and you are congratulating them; it’s a hug for a professional win (promotion, giant sale, big project completion, etc.) and it’s with a group, not alone in your office with the lights off; you would feel comfortable with your spouse standing next you and watching that specific hug.)

2. Hug your external customers or clients when they initiate hugging sequence.  (The caveats: Don’t hug if: it is required to get business – that’s not hugging, that harassment. Don’t let hug last more than a second or two, or it gets creepy; Don’t mention the hug afterwards, that makes you seem creepy!)

3. Don’t Hug the office person you’re having an affair with in the office.  (no explanation needed)

4. Hug peers, not just every day. (It’s alright to hug, but you don’t need to do it everyday for people you see everyday. Save some up and make it special!)

5. When you Hug, hug for real. (Nothing worse than the ‘fake hug’!  A fake hug is worse than a non-Hug.)

6. Don’t whisper – ‘You smell good’ – when hugging someone professionally. (That’s creepy – in fact don’t whisper anything while hugging!)

7. Don’t close your eyes while hugging professionally.  (That’s weird and a bit stalkerish)

8.  It is alright to announce a Hug is coming. (Some people will appreciate a – ‘Hey! Come here I’m giving you a hug – it’s been a long time!’)

9. It’s never alright to Hug from behind.  (Creepier!)

10.  Never Hug in the restroom. (Make for awkward moment when other employees walk in and see that.)

11.  If you’re questioning yourself whether it will be alright to Hug someone professionally – that is your cue that it probably isn’t.

The New Rules:

12. Don’t pat my back when you Hug me.  It makes me feel like you’re trying to burp me. I know this somehow makes you feel like people will view this as a non-affectionate hug, but it makes me feel like you feel it’s a non-affectionate hug. Just hug, or don’t hug.

13. Don’t assume you can Hug a co-workers kids (or any kid for that manner!), but if the kid tries to Hug you, you better Hug back.  My team has their kids come in all the time. I love kids. I’ll Hug their kids. But I’ll wait for the kid or the parent to give me that cue. I usually start with a ‘Hi-Five’ and some kids will just come in for the real thing! Parents are super protective of their kids. If you just start hugging on them, that can get real creepy, real fast!

 Do you have any hugging rules for the office?

You Will Never Win The Employee Engagement Battle

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There is an interesting Psychological phenomenon that happens when you do something over and over, it’s called “decline effect.”  Decline effect, simply, is when you first go out and measure something, then put some focus on bettering that one thing, as you continue to do it, you don’t get better results the more you do it, you actually start to see declining results.  I bring this up as I see so many articles recently written on declining Employee Engagement, and almost all of those articles focus on the economy and the lack of additional or more choices for the employee to change, as being the primary culprit for lower engagement scores.  That could definitely be one answer, and it fits well with the timing of our economic collapse – all though I think many companies actually saw engagement scores increase as the economy started to go south.  So, maybe this decline effect fits for some organizations.

Here’s my theory.  Over the past 5-10 years employee engagement has been a huge focus of HR shops around the world.  An entire consultancy industry has sprung up to support increasing organizations employee engagement levels.  As organizations do, meaning we usually go right ditch – left ditch, we focused on Engagement!  We began by measuring our baseline – we then implemented programs – and we saw the fruit of our labor by increased scores.  Every year we went out to increase those scores, damn the torpedoes, we need more engagement, I don’t care if you have 100% engagement – Google has 105% engagement – we need that as well!  So we double-triple-quadruple our engagement efforts, but something strange started to happen – our scores weren’t getting better, they started to creep the other way – oh no – they’re getting worse!

Has to be those lazy managers – more leadership training is needed – more focus. Still lower scores.  Oh wait, those lazy employees, we need to change some of them as well. Still lower scores. Must be that crappy engagement vendor we are using  – go find a new one! Still lower scores.

Give up?

When I bough my first house, I was very happy with it.  I had never had a house and my first small, cozy house was perfect.  3 bedrooms, 2 baths and a lawn – and I was happy.  Then I bought my next house and it had more, it had more bedrooms, more bathrooms, more lawn – and I was even more happy!  Then I bought my next house and it had all my last house had, but it more garage and it was on the water and it had more space. But, I really wasn’t happier – it seemed like the more space had some issues as well – it cost more, it took longer to clean, it was just more work.

We spend so much time and effort on making our employees happy.  New chair – you’ll be more comfortable.  Free lunch – you look hungry.  Let me wash your cat – you look overworked. Have a free massage – you look tired.  Let me fix your boss – he doesn’t seem very nice.  Then all of sudden we don’t have more of offer, anything else to make better.  It’s not that our employees weren’t engaged before all of this, they were – we just wanted more – but more comes with a price.  To keep more, you have to keep giving more and eventually you’ll run into a wall where more isn’t the answer. When more won’t give you more – it will start giving you less.

Employee Engagement is tricky – don’t fall into the “more” trap – you won’t like what you will create!

Sometimes You Paint Fish in Vaginas

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Pablo Picasso is one of the greatest and most influential artists of the 20th century. He has some of the greatest works ever made.  He also made this. It’s called The Mackerel.

The Mackerel
Yep. One of the greatest artist ever made this. You see, to make great works, you have to make a lot of works. Great artist don’t just make great works. Sometimes they make fish in vaginas.  Sometimes what they think is a good idea fails. That’s how they perfect their craft. Every once in a while, greatness is the result.

I write a lot. At least every business day I have a post going up. Many times I have posts going up on other sites, as well.  Ideas come to me, such as my frustration with sourcing and talent acquisition, and I write about them.
I feel, far too often, talent acquisition blindly follows the pack without determining what is right for their environment, their culture, and their needs. Does this mean every day I’m frustrated with HR, recruiting and sourcing?  No. I’m going to write some stuff that I’ll look back on and wonder, “Why did I write that!?”

That’s part of the process.

We are at a place in our society where you can’t have one idea one day, and have another idea the next, if it contradicts one idea you’ve ever had in your whole entire life. What I believe in now, 20 years into my career, isn’t even close to what I believed in starting out in my career. And we lose our minds and judge people in this industry if someone has a different opinion than ours.

At this point in my career, I don’t read a lot of stuff in the HR and Talent space, primarily because I agree with a lot of it.  It’s like the pastor preaching to the choir. It’s not needed because they’ve already bought in!  Now I like reading stuff that I totally disagree with because it challenges my assertions and makes me rethink my positions.

It’s not my goal to write about stuff that is controversial. I’m not that guy. I get far more traffic on my positive posts than on my controversial posts. And it’s easier to write about hugs and babies and show videos that make you cry and appreciate your life.

But I will write about stuff that matters. Some of it will be great. Some of it won’t stick. I hope that people in our industry will see the art for what it is and avoid personal attacks. I know some of the most vocal people in our space. I admire them for their skills. I want to give everybody the space to develop new and deeper ideas, even if those ideas contradict earlier blog posts. And I don’t want to start calling them out when they write their fish-in-vaginas sourcing and talent manifestos.

***Shoutout to my friend Laurie Ruettimann for some editing help with this post***

 

 

Dreams Are Adjustable

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I once wanted to be a teacher.  In fact, until I was about 23 years old, I thought that was going to be my future.  Then I taught, and found it wasn’t for me.  Not the teaching part, the public education administration part.  It only took one example to show me public education was fundamentally broken.

The local museum in town had this great exhibit in for only two weeks, by chance my class was studying the same thing, what luck, I thought to myself, the kids will love this! I went to my principal and told her I wanted to take the kids to museum instead our annual trip to the zoo.  “Can’t do that”, she said, “had to be approved a year in advance, but you can do it next year”. “It won’t be here next year, it’s a traveling exhibit, it’s only here this year.”, I explained.  “Sorry, won’t happen”, she replied. “What if I got parents to do this after school, or on a weekend, and it wouldn’t cost anything?”, I pleaded. “Nope, can’t let you do it, don’t waste your energy on this”, she could see my rising frustration on something that made no sense.

So, we went to the zoo. The same zoo the kids went to every year, for the same tour, same learning, same cage animals, not even trying to get out.

The writing was on the wall for me, right then and there.  These people didn’t really care about educating kids. They cared about following process and procedure. Even if it didn’t make sense.  My dream of being an educator needed an adjustment.

My dream didn’t die, I just found a new way to scratch that itch.  So many people believe if they didn’t reach their dream, that it dies.  I think that’s just an easy way to getting out of doing the hard work.  The hard work isn’t all that you put into reaching your dream. That is actually work you enjoy, you’re chasing your dream.  The hard work starts when you can’t reach your dream, or you decide the dream you had is no longer the dream you want.  The hard work starts the moment you adjust your dream to something else.

I truly believe people should chase their dreams for as long as they’re appropriate. Awesome, you want to play football in the NFL, that’s great! You’re now 38 years old and never made a roster, time to make an adjustment!  How about working in some capacity in the NFL? Coaching? Marketing?

We give people a false sense that it’s alright to chase your dreams forever.  We even give them examples of some 90 year old lady who ran her first marathon, or something like that. We encourage it. Never do we feel it’s appropriate to tell someone, “Hey, maybe it’s time to think about something else”.  Maybe it’s time to adjust your dream.  It’s okay. You won’t shrivel up and die.  It’s just a dream, they’re adjustable.