Category Archives: Motivation

Google Announced They Discovered The Secret to a Great Workplace!

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Over the past five years, I’ve been outspoken over my dislike of Google HR.  But I have to give them credit now, because they spent years of work, really digging into the concept of teams and employees to figure out how we, HR Pros, help our organizations make the whole thing work. Kudos to you Google!

Here’s what they found:

“The tech giant charged a team to find out. The project, known as Project Aristotle, took several years, and included interviews with hundreds of employees and analysis of data about the people on more than 100 active teams at the company. The Googlers looked hard to find a magic formula—the perfect mix of individuals necessary to form a stellar team—but it wasn’t that simple. “We were dead wrong,” the company said.

 Google’s data-driven approach ended up highlighting what leaders in the business world have known for a while; the best teams respect one another’s emotions and are mindful that all members should contribute to the conversation equally. It has less to do with who is in a team, and more with how a team’s members interact with one another…
Matt Sakaguchi, a midlevel manager at Google, was keen to put Project Aristotle’s findings into practice. He told Charles Duhigg of The New York Times how he took his team off-site to open up about his cancer diagnosis. His colleagues were initially silent, but then began sharing their own personal stories.
At the heart of Sakaguchi’s strategy, and Google’s findings, is the concept of “psychological safety,” a model of teamwork in which members have a shared belief that it is safe to take risks and share a range of ideas without the fear of being humiliated…
…In short. Just be nice.”
Wait, what?
Be nice.  That’s what Google found after ‘years’ of work? Be nice!?
You got that HR pros? Just tell your employees to be nice.  Google has it figured out. You can stop working now. Just listen to Google. They spent three exhausting years of research on this.  RELAX. They know what they’re doing. They’re Google. We all just want to be Google.
Mrs. Wilson was my kindergarten teacher. She was this young, beautiful black woman who seemed to be about 7 feet tall. To be fair, I was five and three feet tall, so she might have only been around 5’7″. Anyway, in 1975, she told me something very similar. In fact, I think she used those exact same words, “Be nice, Tim.”
Maybe Google should have just hired Mrs. Wilson, and saved all that time and work. Apparently, she also figured out the secret to a great workplace!

Does it matter if a POTUS has ever hired anyone?

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In the last Republican Presidential Debate, candidate Ted Cruz got in a nice jab on candidate Donald Trump about hiring illegal aliens. At which, Trump fired back (he always fires back) that he was the only candidate to ever have hired anyone.

That last part gave me pause. I don’t care who you might be voting for, Republican, Democrat, Socialist (hey, Bernie!), etc., is it important for a President to have experience hiring people?

It’s a great question to ponder. All of us who hire, as part of our jobs, know how difficult it is, and how frustrating and wonderous of an experience it can be.  We know how difficult it is to select the right candidate, and how disastrous it can be when the wrong candidate is selected.

I do get that while most political lifers have probably not hired in a sense we have hired, they do some kind of ‘hiring’ in their various political offices. They have to select staff to run their campaigns, to work with them in their elected positions, etc. So, while they haven’t had to hire for a private business, they have had to select individuals to come work for them.

Now, if you ever witness government hiring you could easily argue, as Trump did, that none of these people have ever really hired! Government hiring isn’t really hiring as much as it’s selecting the tallest of the seven dwarfs.  Not much recruiting ever takes place, it’s post and pray of the worst kind.

So, I tend to fall into the camp of I want my POTUS to be someone who has really had to go out and hire and fire. Don’t take this as I want Trump to be POTUS, I’m also of the camp that I don’t want my POTUS to be crazy!

If all you’ve done in your career is ‘appoint’ friends and associates to positions, you probably aren’t really ready to run the country. Both parties have this issue. Lifetime politicians don’t understand real world business. They understand politics, which has nothing to do with actually running a business, creating jobs, creating value, having your neck on the line for results.

I want a POTUS who has felt the pressure of having to truly perform, or you lose everything, or you get fired. At that point, they understand what the vast majority of real Americans feel every day.  Elected people don’t feel this. They get elected, and they immediately go back to work on getting re-elected, which mainly constitutes telling people what they want to hear. Again, both parties do this the exact same way.

Yes, I want a POTUS that has real world business experience. One that’s sat across a desk and had to make real hiring decisions that had a bottom line impact to the success, or failure, of a business.  I understand that person. I don’t understand politicians.

 

What the Hell is Financial Wellness & Why Should HR Pros Care!

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I don’t know about you, but I wasn’t raised in an environment where much of anything was given to me. In my world, Financial Wellness meant our check didn’t bounce when we went to the grocery store or having to go to a different grocery store where we hadn’t bounced a check in a while! Luckily, my kids have no idea what it means to ‘bounce’ a check!

That is one of our challenges as HR pros to define Financial Wellness. For some of us, having the bills paid means we have financial wellness, for others, having the means to go on that annual trip to Florida means we have financial wellness. Some of your employees feel they have financial wellness, while others, in the same capacity, would feel on the verge of financial ruin!

Financial wellness, by definition, is a program or set of programs designed to improve employees’ financial behavior and outcomes while also driving business impact. Basically, it’s helping to ensure, the best we can, that our employees aren’t overly concerned with their personal money issues, that it impacts their work performance. An organization provides a good financial wellness program so that it can have happy and productive employees, who help drive great financial results for the organization.

Why do we as HR Pros need to care about our employees Financial Wellness?

In the history of HR, we really didn’t.  Sure there were some empathetic HR Pros who cared about someone going through a tough time, but rarely did HR, in the most well-meaning sense, ever want to touch the personal finance issues of an employee! Mostly, we would listen, try and pawn them off on the Employee Assistance Program, and hope it all went away.

The expectations of how we work with our employees, especially concerning things that impact their performance, have changed drastically over the past few years. The great recession is probably the main culprit for this mind-shift. We went through a part of our history where having financial issues, wasn’t rare, it was the norm for so many of our employees. Organizationally, we had to find ways to help our employees cope, get better and stay productive.

What we learned, through all of this, was that HR can make a huge difference in our employees quality of life. Having a great quality of life means that employees will stay around longer. Longer tenured employees, who love their jobs and feel supported, mean better overall outcomes for your organization.

The best HR leaders are now keenly aware of the organization’s bottom line, and what programs have a positive impact financially. Financial Wellness is one of those programs that drive overall better organizational financial performance, which makes it one of those programs HR pros need to care about, and need continue to drive across their organization.

Financial Wellness isn’t an easy program to just go and launch. We still live in a culture where talking about your finances, especially when things aren’t going well, is an extremely hard conversation to have. None of us want to admit we did a bad job managing our finances, and now we are in trouble. This is why HR is in a great position to own financial wellness and help employees. We are trained to be able to handle these types of situations and help our employees.

I joke about growing up in a family that bounced checks at the grocery store. I can do that now since I’m far from that scenario, but it was soul crushing to be a kid and have your mom handing you items to go put back on shelves because we couldn’t afford them. You have employees who are doing this. They need your help. They don’t need a handout, they need the knowledge to change their situation forever.

(By the way, if you’d like to hear me, and my special guest Laurie Ruettimann, get even more passionate and detailed about this topic, don’t miss the free webinar I’m hosting with ALEX, March 8th at 2pm EST. It’s called “Show Me the Money (Tips)! Six Ways to Improve Your Financial Wellness Program!” P.S. You’ll get an amazing Financial Wellness Communication playbook from ALEX as part of the deal too. A twofer!)

 

5 Habits that are making you a Bad HR Pro!

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I had someone challenge me recently on my performance. It was good. It made me think about what I was really doing, and how I could get better. We all need this. We get so caught up in our day-to-day stuff, it’s difficult to sometimes realize what’s holding us back from being even better!

I started to notice habits that creep up from time to time that hinder my own performance. Also, recognizing habits of my staff that are holding them back from reaching their full potential (oh great, they are saying right now to themselves!).

This came full circle when I thought of what it is that makes great HR pros great, and what habits are holding us back as a profession, so here’s my list:

    1. You send an email (or G*d forbid text) before walking over or calling the person you want to get your message to.  HR is about relationships. If you don’t like this, you are in the wrong profession.
    2. You have a hiring hang-up.  A what? You won’t hire someone, ever, for some stupid reason – they went to State U., they didn’t shake your hand firmly enough during introductions, they worked at a job less than a year, etc.
    3. You have compensation issues.  It drives you crazy that people in other parts of the business make considerably more than you (IT, sales/marketing, etc.) for a similar line-level position.  If you want to make more money, then go into one of those areas, otherwise, shut it.
    4. You have a power complex. A what? You feel good about your “perceived” ability to control someone else’s professional life.  “Well, you better never wear those flip flops on a Thursday again or I’m going to have to write you up.”
    5. You believe HR is more important than the rest of the business. But, Tim – nothing is more important than our People!  Stop it – stop focusing on you and focus on how to help everyone else, that makes you valuable.  Use your “power” in HR for good, and make everyone else’s life easier.

Do you really want to be a better HR Pro, right now, today? I mean really?  I mean actually small incremental steps of making you a better HR Pro.

Alright then, do these things often:

  • Go talk face to face with your line peers in other functions and ask them what is their biggest challenge they are facing. Not an HR challenge (although it might be), but an overall challenge. Figure out a way to help them, not as an HR pro, but really help solve their problem (this is what “Business Partner” means for all of you with the HR Business Partner title).
  • Go talk to them again.
  • And again.

But, Tim! I don’t know anything about software architecture. So, it doesn’t matter, they’ll tell you, they will walk you through it, you’ll use your smarts to find ways to be helpful and most importantly “they” will feel supported.  And you? Well, you will be a better HR Pro for it.

The Life Span of a Crappy Recruiter!

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I have to give credit where credit is due, and Aerotek is the one that originally discovered how long it takes to figure out you suck as a recruiter! It’s right around 9-14 months.  If you’ve spent 13 minutes in Talent Acquisition on either the corporate or agency side, you’ve seen a ton of these resumes.

Just having recruiting experience, especially IT or Technical, can guarantee you a recruiting career for at least ten years or more, even if you are completely awful at recruiting! As a President of a recruiting firm, and someone who has run corporate TA shops for years, I see these candidates come across my desk on a weekly basis:

They look like this:

1. First Recruiting job right out of college, working for a big agency recruiting sweatshop – this position lasts 9-12 months. They left because “they didn’t agree with the management style of said agency”. The truth is they weren’t meeting their goals, but we give them a pass because these sweatshops are churn and burn.

2. The next gig is usually another agency or small corporate recruitment gig. This one usually lasts under 9 months. It’s more of the same, they couldn’t do it the first time, what makes you think they’ll do it for you!?

3. Now, if they’re smart, they jumped from the second gig before getting fired to a very large corporate gig where they have so many recruiters they truly have no idea what they actually do, this will buy you at least 24 months before you’re discovered as a recruiting fraud. In these big organizations you don’t even recruit, just post and pray, anyway, so you should be able to survive.

4. Big organizations finally figured out you’re worthless, but you now know the game, so you leveraged this big corporate name on your resume into your next gig, this time as a senior recruiter, with another big firm who wants you to sell out your last firm and all their recruiting secret. The big secret is, you have no idea, and the last big org gig you had, well, they had no idea.  Once you run out of fake secrets to share, you’ll be kicked to the curb, so start looking for a recruiting manager gig in about 18 months.

5. You jump at the first recruitment manager gig you’re offered. Mid-sized firm, who loves your big company experience and can’t wait for your to save them from themselves. They have super high expectations on what you’re going to do for them, this is not good for you, remember, you suck at recruiting! You’re gone in 9 months.

6. Welcome back to the agency world! You will now bounce around these companies for a while, selling the fact you have ‘contacts’ at big companies of which agency owners want to get into. You’re now 8-10 years into your Recruiting career, and you’re an awful, crappy recruiter.

If you’re truly lucky as a crappy recruiter you’ll fall into some recruiting gig with a college or university or some other sort of fake, non-profit. Those are like wastelands for crappy recruiters. Absolutely no expectations that you’ll do anything of value, just show up, collect a check and follow a process. It’s never your fault, and hey, they don’t want you to move to fast anyway!

Beware TA leaders. There’s a reason a recruiter has had 4 – 6+ jobs in ten years, and it’s not because they’re good at recruiting! The best recruiters don’t move around because they’re so valuable the organizations they work for won’t let them leave! If you’re crappy, people are hoping you leave! Please take your crappy recruiting skills to our competition!

 

Failure Is The New Black!

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(Rerun from 2013 – This one still holds up very well!) 

This inspiration came from my friend William Tincup.  If you don’t know him, you need to know him, he’s brilliant.  Like my head hurts after talking to him brilliant, in a good way.

He made a comment recently which was just this:

“Failure is the new black.”

Another friend of ours, Jason Seiden, has been saying this for years, in a little different way, with his “Fail Spectacularly” motto.  Either way, you get the point, it’s now ‘in’ to talk about your failures. It’s a really popular and motivating thought process for a lot of people. Basically, it’s alright that you failed, go do it again and eventually you’ll get it right.

Past generations would go to great lengths to hide their failures.  Think about your parents and grandparents, you never heard them talk about things they failed at.  Think back about how your own parents spoke to you. Was failure really an option?  It wasn’t in my household.  We’re Sacketts, and Sacketts are winners, and winners get to do what they want (oh wait, that was me weekly to my own kids!).

I’m just wondering who originally decided that it was alright to fail?

You can’t go anywhere anymore without everyone telling you “Success starts with Failure” or “The Secret to success is failure”.  This comes from the concept of traditional scientific theory.  Have a theory. Test theory. Fail. Try another approach. Fail. Keep trying and eventually, you’ll be successful.  Straightforward. Makes sense.  But that really only plays out when you’re testing scientific theories.

Can we agree real life might be a bit different?

Malcolm Gladwell’s new book David and Goliath talks about the concept of failure and what it does to the brightest college students in the world.  His research found that the top 50  PhD students going into schools like Harvard, are all smarter than the smartest kid going into Missouri.  But at the end of their schooling the brightest kid at Missouri is more successful than the number 50 kid at Harvard.  Why is that?  The number 50 kid believes they are a failure because they are not as smart as the 49 kids above them at Harvard. While the kid at Missouri, who wasn’t as bright as all the Harvard kids, became a rock star at Missouri. That success, that confidence, led him/her to more and more success.  Put that same Missouri kid at Harvard and he/she would have failed miserably and may have even dropped out of the program.

Let me give you an example.  Your kid goes up to bat.  Strikes out, which is a failure. Goes up the next time and strikes out.  Goes up again and strikes out. Continues game after game, never hitting, only striking out.  Continued failure will not lead to this kid’s success.  In fact, continued failure will lead to more failure as their confidence is shattered.

The path to success, for most life situations, is not through failure, it’s through success.  Continued little successes that will eventually lead to big successes.

Celebrating failure, like it’s some sort of a success, doesn’t lead to success.  Is it alright to fail?  Of course it is. But should we be celebrating it?  I have children.  I want them to be successful at anything they do.  When they fail, we don’t throw a party.  We talk about where failure leads, what we/they need to do to ensure we don’t fail the next time.  Many times that entails a ton of hard work.  Failures enemy is hard work.

I don’t like that we are getting comfortable as a society with failure.  That failure has become something to celebrate. Something that is now cool.   That we give a trophy to the team that lost every game.  It doesn’t make us better as a society.  It doesn’t make our organizations better.  Failure leads to more failure, not to success.

Here’s hoping ‘Success’ becomes the new black!

I’m a Hero!

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I worked on my day off…

I worked after hours…

I worked on the weekend…

I worked on a holiday…

I worked when no one else was working…

I worked without getting paid…

I worked when I said I wouldn’t…

I worked more than you…

And because of this, I’m a hero, and you’re not.

But you already knew this because you saw me working when I posted it on Instagram…

I’m a Hero!

6 Things That Will Make You A Great HR Pro

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Yesterday, I wrote this post on a question someone asked me about How do I become a great HR Pro?  I told them to stop sucking. Then I remembered I wrote this about three years ago – it’s better than just ‘stop sucking’, although, that’s brilliant advice as well! 

The one great thing I love about going to HR and Talent conferences is that you always get reminded about what really good HR should look like.  It doesn’t mean that your shop will be there, but it gives you something to shoot for.  I’ll admit, sometimes it can be frustrating listening to some HR Pro from a great brand tell you how they ‘built’ their great employment brand through all their hard work and brilliant ideas.  All the while, not mentioning anything about “oh, yeah, and we already had this great brand that marketing spends $100 million a year to keep great!”

Regardless, seeing great HR always reminds me that great HR is obtainable for everyone.  Great HR has nothing to do with size or resources.  It has a lot to do with an HR team, even a team of one, deciding little by little we’re going to make this great!

I think there are six things you need to know to make your HR department great:

1. Know how to ‘sell’ your HR vision to the organization and your executives.  The best HR Pros I know are great storytellers and, in turn, great at selling their visions.  If you don’t have a clear vision of what you want your HR shop to look like, how do you expect others to get on board and help you get there.  Sit down, away from work, and write out exactly what you want your HR shop to look like.  Write it long-hand. Write in bullet points. Just start.  It will come.

2. Buy two pairs of shoes: one of your employees and one of your hiring managers. Try them on constantly.  These are your customers, your clients.  You need to feel their joys and pains and truly live them.  Knowing their struggles will make you design better HR programs to support them.  Support them, not you.

3. Working hard is number 1.  Working smart is number 1A.  Technology can do every single transaction in HR.  Don’t allow tasks and administrative things be why you can’t do great HR.  Get technology to do all of this busy work so you can focus on real HR deliverables.

4. Break something in your organization that everyone hates and replace it with something everyone loves.  This is usually a process of something you’ve always done, and people are telling you it still has to be done that way. Until it doesn’t, and you break it.  By the way, this doesn’t have to be something in HR.  Our leaders and our employees have so many things that frustrate them in our environments.  Just find one and get rid of it.

5. Sometimes the path of least resistance is the best solution. HR people love to fight battles for the simple act of fighting the battle. “NO! It has to be done this way!” “We will NOT allow any workarounds!”   Great HR finds the path of least resistance.  The path of greatest adoption.  The path which makes our people feel the most comfortable, even if it isn’t the path we really, really want to take.

6. Stop being an asshole. You’re in HR, you’re not a Nazi.  Just be nice.  We’re supposed to be the one group in our organization that understands.  Understands people are going to have bad days and probably say things they don’t mean.  Understands that we all will have pressures, some greater than others, but all pressure nonetheless. Understands that work is about 25% of our life, and many times that other 75% creates complete havoc in our world!

Great HR has nothing to do with HR.  Great HR has a lot to do with being a great leader, even when that might not be your position in the organization.

How do you become a great HR Pro?

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From The Project mailbag:

Tim,

I’m a recent HR graduate and I want to be great in HR.  How do I become a great HR pro like you? Is there certain things I can do, read, etc.?

Marcy

***************************

I get asked this kind of question a lot.  I want to be a great HR pro. What do I need to do?

Ugh! That’s a hard question. There’s a lot of things you can do. There’s a lot of things you have no control over. 

S0, what do you need to do?

Just start doing great HR work! Stop waiting around for someone to allow you to do great HR work. If you want to be great, you have to show people you can be great. 

Derek Jeter didn’t wait around for someone to let him show them he was a great ShortStop. He just went out and played Shortstop. He made mistakes. He corrected those mistakes. He just kept doing it. 

You need to go ‘play’ HR. You’ll be bad at some of it. You might actually find you’re pretty damn good at some of it.  The more you play, the better you’ll get. It’s probably unrealistic you’ll be great right off the bat, but who knows, you might.  

You’re going to find that most HR pros don’t become great because they wait for someone else to tell them what to do.  You won’t become great waiting to be told what to do. You need to find out what to do on your own. How do you do that?

Educate yourself. Network with other HR pros. Find out what others are doing, and what’s working and what’s not working. Start testing things in your organization in small ways. If it works, test it in a bigger way.

Ask the people in your organization that are in charge of driving or generating revenue what they would do if they ran HR. Try some of those things. Ask them what roadblocks they have in the organization. Then work to break those down.

Walk away from other HR peers who seem to hate HR.  Great HR pros love HR. They love being involved and making a difference. They are not happy with keeping things the same.

How do you become a great HR Pro?  You just have to go and do it. If you do enough stuff, you’ll find some things that are really good. Do more of those. Do less of the stuff that sucks. Being great is really easy. More good stuff, less sucky stuff! But, you have to do stuff.

HR Leaders, It’s Your Job to Get them an Audience

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HR thought leaders and bloggers laugh at posts like this. The seat at the table post. We’ve been talking and writing about this for twenty years. So, those of us who write about it, are sick of it. But, like all good writers, everything that is old is new again! I declare 2016 to be the year of Get Your Seat at the Table!

Just kidding, no I don’t, that’s stupid. Even though, I’m sure I could have gotten a speaking session at SHRM with that exact title: 2016 The Year of Getting Your Seat at the Table. The session would have been crammed with HR folks still hoping and wishing!

Even though, I’m sure I could have gotten a speaking session at SHRM with that exact title: 2016 The Year of Getting Your Seat at the Table. The session would have been crammed with HR folks still hoping and wishing!

Let’s take it a step beyond and talk about what is the job of an HR leader to their teams.

I’ve been truly blessed to work for some great HR leaders that all understood one thing, it wasn’t about getting their seat at the table. As an HR leader, it was about ensuring their team was able to get an audience, so they could get their own seat.  It was their job to make sure the door was open to the room, once inside the room you still had to fight for your own seat.

The leaders I’ve worked for had their seat at their table, but more importantly, they made sure their team had an opportunity to get their own seat, at the table that was right for them.

Don’t ever think your leader should get you a seat at the table, and leaders don’t ever think it’s your job to get them a seat! The leader creates the opportunity for an audience, it’s your job to prove you deserve that audience’s attention!