Category Archives: Recruiting

10 Mistakes You Don’t Want To Make In HR

Posted on by
3

I thought it was time that I randomly start listing mistakes we make in HR and letting those coming into HR what not to do.  So, here you go, enjoy!

10 mistakes you don’t want to make in HR:

1. Hiring someone who reschedules their drug test more than once.  I’m willing to give someone one reschedule, stuff happens.  After one, if you’ve got a druggie trying to find out how to keep his Mom’s pee warm long enough to make it to the testing center.

2. Creating a leadership training program when it’s really one bad leader who just needs to be canned.  Everyone knows who the problem is, and now ‘HR’ is making everyone go through training one person needs.  They hate us for this.  Just shoot the one bad leader and move on.

3. Changing policy or making a new policy, when it’s really one idiot who is taking advantage of the current situation. See above.  We do this because *93% of HR Pros and Leaders are conflict avoidant (*Sackett Stats, it’s probably higher!).  Come join the 7% of us who aren’t, this side of the pool is really enjoyable!

4. Designing health benefits that are better for you, but worse for everyone else.  Don’t tell me this doesn’t happen!  It happens all the time.  The person in charge of plan design sees something that will help them, and believes it will also help everyone else.  Oh, look! We now can go see the Chiropractor for massages, but I can’t get my kid the name brand Asthma medicine he needs.

5. Talking about how much less money you make in HR, as compared to a bad performer in any other area. No one cares that you make $25K less than Mark in sales who is a buffoon.  It just makes you look bad and petty.

6. Throwing a fit about hiring an executives kid, or anyone else they want you to hire.  Just hire the executives kid.  This is not a battle you want to fight, it’s not worth it.  In the grand scheme of things this one hire doesn’t mean a thing.  The kid will either be good, average or bad.  Just like the rest of hires we make.

7. Designing a compensation plan which, by peer group, puts you higher than other functions.  I don’t care what the ‘Mercer’ data says, you shouldn’t put out there that you should be making $15K more than the person in Finance at your same level.  No one believes you, and they don’t trust you can handle this when the data doesn’t seem right.  This is especially sticky for Compensation Pros, who always believe they should be paid higher within the HR function.

8.  Thinking you can be ‘friends’ with people you work with, outside of work.  I’m not saying it can’t happen, it might.  It just becomes really bad when you have to walk into your BFF Jill’s office and ‘can’ her one day.   You can have very friendly relationships at work without inviting those folks over to the office for Girls Night Out.

9. Believing it’s not your job to do something.  In HR we fill the voids left by every other function.  It’s our job to do everything, especially those things no one else wants to do.  Never believe something is not your job!  It is.  Plus, that actually adds value to the organization.  Be the one function that doesn’t bitch and complain when they need to do something that isn’t on their job description!

10. Telling an executive they can’t do something because ‘we’ll get sued’.  Our job in HR is not to tell executives, or anyone else, they can’t do something.  It’s our job to tell them how they can get it done, while making it less risky to the overall organization.

What mistakes do you see HR makes?

 

Can Corporate Recruiters Poach?

Posted on by
10

Before we get right in and answer this question, let’s all get on the same page.  What is Poaching?  Wiki defines it as:

“Poaching has traditionally been defined as the illegal hunting, killing or capturing of wild animals, usually associated with land use rights.”

It can also be a cooking term, like Poached Eggs or Poached Salmon, but that’s not what we’re talking about.

The fact of the matter is that I don’t like the term ‘Poaching’ when it is used regarding talent acquisition.  Business Insider loves to use this in titles when they are talking about normal recruiting activity (Here, Here, and Here to share just a few).  There’s nothing illegal about ‘recruiting’ someone from another firm. Nothing!

Google has a talented group of Software Developers. Facebook needs Software Developers. Facebook recruits Google developers to come work for them.  That’s Recruiting at its most basic.  Nothing illegal about that.  That’s actually the basis of our capitalist society.  Free market economy.

So, why is it that we use the word “Poach” when describing something that is just basic business?

It’s because when an employee leaves you for your competition it pisses you off!  You feel robbed.  You feel like it should be illegal.  “Wait!  I spent so much time and effort to get you hear and now you’re just leaving me, for her!!!”

But, it’s not illegal.  It’s not ‘poaching’.  It’s business.  You either do it well, or you use words like ‘poach’.

Can Corporate Recruiters ‘poach’?

Let me put it to you this way.  If I was running your corporate talent acquisition department, and we had a recruiter who felt like they shouldn’t ‘poach’ from the competition, I would ask that recruiter to go work for the competition! At that point, that’s basically what they are doing anyway!

I feel so strongly about this, I truly believe a really good corporate recruiting function can cripple your competition. Truly!  If your corporate recruiters take the best talent from your competition and bring them to your team, your competition isn’t long for this world.  “Oh, yeah, but that’s poaching, Tim.” No, that’s Capitalism. That’s free market. It’s what our country is built on.

So, what I’m trying to say is this, if you don’t poach your competition’s talent you’re not American!

 

The Candidate Fade Away

Posted on by
4

There’s this thing that happens with dating nowadays, called the Fade Away.  I know this because I have teenage sons.  The Fade Away is when you’re dating someone and you know it’s not for you long term, but instead of just telling that person you start the Fade Away process.

You stop talking, and start texting.  The texting slowly becomes less frequent, spread out and shorter in length, to eventually stopping altogether.  No finalization.  No uncomfortable exchange of items. Just fading away into a life without that other person being in it.

You see, back in my dating days, well, we didn’t have texting.  You had phone calls that you could duck for a while, but let’s face it your parents were not going to cover for you, so eventually, you had to face the other person.  Those conversations were awful, I so wish I had the fade away!

Because of how we treat our personal relationships today, candidates are now using the Fade Away on companies.   Recruiters talk to a candidate, they seem excited, they call you back every time you call them.  They give you their cell phone number and you begin to text. All is right in the recruiting world.  At some point the candidate decides that the position, or the company, or you just isn’t right for them and they stop returning calls and texts.  It’s not all at once, it just gets less, until it fades away completely.  Just like we were dating.

Here’s some ways to stop the Candidate Fade Away:

1. Be the understanding Girlfriend.  You know the type: “No! No! Really!  I get it! At any point you aren’t cool with this, I’m totally cool with this, let’s just make sure we are straight with each other and tell each other!”  Then you tell her and she loses her effing mind! Okay, ladies, I know, it works both ways!  As a recruiter start out the candidate relationship like this, be a pro. “Tim let me tell you how I work up front.  There is going to come a time when you might feel I presenting you something that you just don’t want for some reason. I’m completely cool with that, I’m presenting you.  I’m your Jerry Maguire. Let me know right away, and I’ll make sure we both look good when speaking to the company and hiring manager.  But I need to know up front what’s going on.”

2. It’s about you, not me.  Find out how the candidate prefers to communicated to and have them set the terms.  This usually works out well, because they become invested.  You told me this is how you wanted to be communicated to, and I’m following what you wanted.  Experienced recruiters usually hate this route because they’ve been trained to ‘control’ the candidate.  Used in the right manner it can be very effective.

3. Call out the Fade Away!  Making fun of what is going on won’t connect with everyone, but it will definitely connect with some.  Many folks will get defensive if you call them out on the Fade Away, but if you have fun with it, you’ll get some to come back around and laugh it off. “Timmy! Are you trying to break up with me!?  Come on, let’s talk this out, we could be so good for each other, at least talk to me before you break up with me!”  You’ll get a response to this, trust me!

 

The 5 Most Common “I Missed My Interview” Excuses

Posted on by
2

There’s one thing that happens to all recruiters when the job market shifts from employer driven to candidate driven: candidates accept interviews, then don’t show or cancel at the last minute.  Many times the candidates come up with the lamest excuses on why they have to cancel. Rarely, will they just come out and say, “Hey, I just don’t like you guys that much!”  It’s the one thing, no matter how good of  a closer you are, as a recruiter, you have to deal with almost daily in our business.

Since I’ve been in the business of recruiting for twenty years I’ve heard all the cancellation excuses. I’ve become numb to the entire process. Great HR Pros have to.  While it is upsetting to have someone cancel, it’s not surprising.  Our reality is we offer a potential candidate an opportunity and the best of us make it sound very enticing. Many times once the candidate comes back to earth, they realize for whatever reason, the opportunity isn’t for them.  Being that most people are super conflict avoidant, they won’t just tell it to you straight, that make up little white lies that seem believable.  Believable only to themselves, that is!

Here are the 5 most common “I missed my interview” excuses from candidates:

1. My Grandfather died! Really!  Really. Really…  In twenty years of recruiting I’ve had more candidates have someone die in their family than I believe is statistically possible, and I’m not just talking agency hires, this is corporate as well!  At a point, I want to laugh out loud on the phone when they call in and say it.  Not that I think death is funny, but it would be comical to them if they were sitting in my seat, knowing how many ‘death’ calls I take annually!  Also, grandparents are the most common death, because it seems to make most sense. This is all a good excuse because most people believe they won’t get a call back from the recruiter because they won’t want to deal with the death issue!

2. I got into a car accident! But, I’m okay, just can’t make the interview.  This one is a good short term excuse, but it still sets them up for a follow up call to reschedule.  Still, it’s used a lot!  Besides my staffing agency business, I also want to open up a body shop and funeral home all right next to each…

3. My kid got sick, I can’t go to the interview.  Another very believable and understanding excuse, but, again, it sets them up for the reschedule.  The problem with any of these types of excuses is they seem great when you’re leaving a message, but then you have to put up with a recruiter leaving thirty voice mails asking you to reschedule the email.

4. My employer needs me to travel out of state!  We work in tech so we actually get this one a lot.  This also comes with a built in reschedule excuse, “Can’t reschedule now, not sure how long I’m going to be, gotta go, big emergency, the data center is down!”  Ugh.  This one is tough to combat from a recruiter perspective.

5. I had to have emergency surgery!  Another good excuse that doesn’t have to be as bad as it sounds because they’ll add in the ‘dental’ component. “I had to have an emergency root canal, can’t talk, will call you when I can.”  Can also use it for ankles, knees, etc. Which gives the built in excuse of not being able to walk.  Plus the added benefit of, “I probably shouldn’t change jobs right now, with insurance, with this going on…”

If, and after twenty years in recruiting that’s a huge if, I was a very trusting man, I would have a view of the world that I must be the most unlucky person ever to have all these bad things and unfortunate timings happen to me!  But, since I’ve been in recruiting for twenty years, I get the game.

What’s the most used excuse you get from candidates who no-show or cancel out on interviews?

 

Why Changing How You Recruit Is Really, Really Hard

Posted on by
Reply

Very quickly we are entering candidate driven markets in almost all segments of job categories, in almost all segments of the country.  Obviously, a better economy and increasing retirements from Boomers play a major role in this.  This is causing most companies to recruit differently than they have in a number of years.  I’m hearing the pain from corporate talent acquisition pros daily.  All over the country recruiters are having to actually recruit for the first time in a long time!

Getting recruiters to recruit is really hard.

Let that sink in for a moment.  Getting recruiters to recruit is really hard, when they haven’t really had to recruit for 10 years.

This will take change and here’s a glimpse of what most Talent Acquisition executives are facing right now:

1. We can’t get talent, we need to start doing this differently (Big Change, Uncomfortable).

2. Those who will have to change (Recruiters) immediately voice their displeasure, at a minimum. “Wait! What! You’re going to start measuring our activity!? Oh! You don’t trust us!”

3. Those who will get the benefit of change (Hiring Managers) sit quietly and watch, partially disbelieving anything will really change. Welcome to organizations.

That’s why changing how you recruit is really hard.  Those who have to do the recruiting don’t want change and are letting you know about it.  Those who need you to change don’t believe you can do it, and want you to prove it.    Neither side, seems to be on your side.

Changing how you actually recruit is very easy.  Getting people to change how they actually recruit is really, really hard.

 

The 1 Reason You Can’t Find Talent Right Now

Posted on by
2

There’s one big reason you can’t find talent right now.  Here it is:

Simple economics plays a huge role in your ability to hire well.  We all like to think we are super star rock star talent acquisition pros, but the reality is we are mostly just pawns in economic cycles.  Sure you can have a great employment brand, and have great recruiting tools, and even have the most talented recruiters money can buy.  But rarely can’t you beat simple supply and demand.

Want to know why you’re struggling to hire right now?  There aren’t enough candidates for the jobs you need to fill.  It’s really quite simple.

We have an extended recession where almost all employee development and employee growth programs got cut to the bone.  No apprenticeships. No internships.  Old people held onto their jobs because of  the recession, while younger people went and found other ways to make ends meet.  The stock market that was in the tank during the recession came back bigger than ever.  The old people now want to retire, and they are in bulk!

Now you want to hire because business is back!  You have new positions to add. You have old employees leaving you with all of that knowledge, and you haven’t seriously tried to grow an employee in a decade.

It took you 10 years to get to this point.  It’s going to take you more than increased job board ads and new ATS to get you out of this.  Here are few tips to get you through a Candidate Driven Marketplace:

1. Start growing your own now. No, it’s not a short term solution. But you must realize your problem is both short and long.

2. Get comfortable with stealing talent from your competitors and anyone else. Also, they’ll be stealing from you.  Welcome to the show.

3. Upgrade your recruiting staff, yesterday.  Yeah, I like Bonnie to, but she can’t really recruit.

4. You have to get your organization to understand your reality.  Like Hillary said, “It takes a village”.

5. Learn the concept “Total Talent” and get comfortable with it.  The rest of the world already has.  The U.S. is a decade behind.  Total talent is the concept that an organization has many avenues of talent: direct employees, consultants, contract employees, temporary employees, part time, job share, etc. No longer should you even want just ‘direct’ employees.  Smart talent acquisition strategy incorporates all levels of talent, not just one.  Unless your name is Bonnie.

Why Your Employment Brand Really Matters

Posted on by
7

There’s really only one reason that you should have any concern over your employment brand and it’s this:

Job at Great Brand = High Self-esteem

Stop for one minute and don’t think like a marketer, but like a normal person. Why does a normal person want to go to work for a great brand? Why would you?

Let me put it another way.  Why do you buy and wear brand name clothing?  It’s not because it’s, necessarily, better made than any other brand.  It’s because it makes you feel good to wear that brand.  People look at you and see that you’re wearing that brand.  It gives you a boost to your self-esteem.

Now, think about the brands you love. For me, I love Nike.  Always have, since I was a kid.  I have a lot of Nike stuff in my life.  When I see someone that works at Nike, I get excited.  I want to know more about how they like it, what its like, etc.  I’ve applied to work at Nike early in my career, and got shot down.  I know working for Nike would have made me feel good about myself and the company I was working for.  I have a belief that others would have been ‘impressed’ I was working for Nike.  Whether if it was true or not, that was my perception.

The only true reason your employment brand is important is because of this.  People want to work an organization that is a boost to their self-esteem.  Even if your brand is neutral in doing that, it’s a negative.  They want to work for a brand ‘they’ feel others will be impressed by for a number of varied reasons: it’s cool (Google/Zappos), it’s important (Universities/Government/FBI), they do good stuff (Hospitals/Teachers), they make a ton of money (Berkshire Hathaway), they are innovative (hot new tech firms), they are professional (law firms/banking/professional services), etc.

Your employment brand, for some segment of your hiring population, needs to raise their self-esteem.  Find out what it is about you that does that, and you’ll have employment branding figured out.

3 Ways I Make HR Better

Posted on by
Reply

If you’re sitting in your HR office right now reading this, about to create some new HR stuff – stop – your wasting our time (and by “our” I mean all of us employees in the organization).  “Wow, look who woke up on the wrong side of the week!”

It’s not that I don’t think being creative is important. It is, it’s Hugely important.  Being creative in HR just isn’t important.   I know you think it is, that’s because you want to be creative, so you make yourself believe that’s important.  But the reality is, anything you can do, I can do better.  No, not because I’m better than you.  I mean I probably am, but that isn’t the point.  I can do it better because all I’m going to do is take what you’ve already done, and make it better.

In fact I’ll do a few more things while working on improving your thing:

1. I’ll make it cheaper

2. I’ll make it more simple to use

3. I’ll make it fun to do

See! Stop being creative, and just start making things better.

From an article in Fast Company:

The line between becoming a pioneer and a “me-too” flop can be unclear when you’re in the weeds of development. Uncertainty is an easier destination to arrive at than confidence, especially when the truth is, there’s no such thing as making anything that’s really new. Everything is an evolution of something else. But you can make something better. When in doubt, ask yourself if you’d use your new product instead of the market leader’s. If the answer is yes, keep going. If it’s no, then stop and rethink.

This obviously talks about products, but services and what we offer in HR are very similar.  Is that program you’re developing in HR better than what your competition is developing in HR?  If yes, carry on. If no, make it better.  It isn’t hard. It will take some hard work, but it’s not mentally challenging.  When I see people unwilling to make their HR Shops better, I know one of two things are at play:

1. They’ve given up on the organization, and they need to go, or;

2. They are fundamentally lazy, and need to go.

It’s a painful truth most leaders just don’t want to realize.

Just make it better.

This Isn’t Rocket Science

Posted on by
1

I hear one thing over and over from people who read my stuff or see my presentations:

“It’s not rocket science.”

I take that as a compliment.  I’m not trying to ‘wow’ anyone with my big brain.  I’ve never been known for being the big brain type.  I’m the common sense, straight forward type.  HR and Recruiting, to me, shouldn’t be hard and complex.  It should be simple and easy to understand.

That’s the problem.

Too many HR and Talent Pros want to make it seem like ‘our’ jobs are very complex and difficult.  This is very natural, every profession does this.  If HR is easy, you won’t be valued highly by leadership.  So, let’s make it hard.  The last thing anyone wants to do is come out and say, “Hey! A monkey to do my job, but keep paying $80K!”   It’s very difficult culturally to come clean and say, “You know what?  This stuff isn’t hard.  It’s work.  We have a lot to do.  But, if we do what we know we have to do, we’ll solve this!”

But that’s HR and Talent Acquisition. It’s work.  Many times it’s a lot of work!  But we aren’t trying to solve the human genome!  We are trying to administer some processes, get our employees better, find ways to keep them engaged and happy, and find more folks who want to become a part of what we are doing.  Not overly hard.  It’s not rocket science.

I think the complexity in HR and Recruiting comes into play with ‘us’ not being aligned with what our leadership truly wants.  Many times we flat out guess what we think they want out of HR. Sometimes we assume what they want, and try and do that. Very rarely do we actually find out exactly what they expect, and just deliver that.

There are a number of reasons for this.  First, we might not agree with what our leadership wants or expects from HR.  So, we give them what we want and expect from HR.  This never works well, but is tried often!  Second, our leadership changes what the want and expect, as they see better ways to HR and Recruiting.  Change is a bitch.  It’s more of a bitch when it’s happening to you.  Third, we might not have the experience to deliver what is wanted or needed.  So, you get what we can give you.

This seems to be why delivering great HR and Talent Acquisition becomes rocket science.  Simply, we can’t have basic communication with our leadership and some self-insight on our capabilities of what we can actually deliver.   Couple this with most people’s unwillingness to ask for help, because they fear others will look down on them for not knowing, and you’ve hit the HR rocket science grand slam!

HR isn’t hard. Recruiting isn’t hard.  Dealing with expectations, and our own insecurities, that’s hard!

4 Ways To Find Great Talent on Glassdoor

Posted on by
2

The next biggest recruiting play is not LinkedIn, or CareerBuilder, or Monster.  It’s Glassdoor!  But you wouldn’t know that, because you still see them as a place where former employees and zombies go to bitch about your company and bad managers.  It’s not!

Kris Dunn and I are going to show you, in this month’s FOT webinar, how smart companies are leveraging Glassdoor in their recruiting practices to steal your talent, and it’s not the crappy talent you wish would leave!

Yep, Glassdoor is sponsoring this webinar.  Yep, Kris and I made sure they knew we don’t hold back punches!  That, in and of itself, is cool, because they know we speak the truth, and they aren’t afraid of the truth getting out (BTW – we have a lot of companies not willing to do FOT webinars because of this!).

Let’s face it. HR pros have a long history of being uncomfortable with sites like Glassdoor.com. After all, the only people that use Glassdoor.com and sites like it are disgruntled ex-employees that you fired, right?

Wrong. It was wrong 5 years ago, and it’s horribly wrong today. Rather than view these types of sites as a threat, smart HR and Recruiting pros are learning how to use the reputation/rating sites to manage their employment brand, connect with candidates and make better hires.

The days of the employment brand strategy with scripted photos, smiling faces (just the right amount of diversity!) and PDFs are over.

That’s why we’re going deep on reputation sites like Glassdoor in the July version of the FOT Webinar entitled,“How Smart HR Pros are Becoming Better Marketers – By Using Company Reputation Sites Like Glassdoor.”  Join Kris Dunn and Tim Sackett from Fistful of Talent at 2pm ET on Wednesday July 30th, and we’ll hit you with the following:

– How the the yelp-ification of America—the trend towards consumer-based reviews in almost every area of our economy—is changing the way employees and candidates think about job search and employer brands. It’s second nature for your employees to rate a restaurant, a book or a movie online. That means that employees of all types (not just the ones who want to complain) are more willing than ever to participate in your brand through user review.

– Why the explosion of social media and deep coverage of every aspect of our lives through video and photos is changing the willingness of smart companies to increase their transparency.  Every employee and candidate who interacts with your company is a potential reporter, and they expect you to share the good, bad and ugly about working with your firm openly and honestly. Old versions of employment brands won’t cut it—you”re going to have to give up some control to maximize your brand.

– We’ll cover the 5 Biggest Myths about company reputation sites like Glassdoor and tell you which ones are completely BS and which ones you actually perpetrate by not fully engaging on sites like Glassdoor. We’ll hit the usual suspects here: “The only comments are from the bad employees”  and “The salary data out there isn’t factual,” and tell you why things have changed. More importantly, we’ll cover how you actually may make the myths a reality by not fully engaging on reputation sites.  Think about that last sentence: You’ve got to be in the game to influence the game.

– Last but not least, we’ll give you a 4-step playbook on how to engage on reputation sites and become more of a Marketer as an HR/Recruiting Pro.  It’s true—you wouldn’t have read this far if you didn’t want to learn more about how to use reputation sites like Glassdoor to maximize your company and your career. We’ll help you get started.

The outside world now has a huge say in how your company/employment brand is perceived, whether you engage or not. FOT thinks you should engage.  Join us for “How Smart HR Pros are Becoming Better Marketers – By Using Company Reputation Sites Like Glassdoor” at 2pm ET on Wednesday July 30th and we’ll show you how.

(FOT Note: Glassdoor is sponsoring this FOT webinar. We’re happy to have them as a sponsor and, true to their commitment to transparency, they’re letting us talk about the myths and a lot of other realities HR and Recruiting pros have experienced related to Glassdoor—without restriction. That type of balance makes them a great partner.  Join us and we promise you’ll get a balanced view—no sales pitch—as well as an insider’s guide to how to use sites like Glassdoor to become a better marketer as an HR/Recruiting pro.)