Category Archives: Trench HR

Utilizing your PTO get 40 days off per year! Yes you can!

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We all know of that one co-worker that just finds a way to take advantage of every possible benefit to the fullest extent possible! These are the folks who, when on a work trip, will find a way to use every single penny of that per diem! “Hey, can I get a $3.27 gift card added to my dinner bill?”

Well, I think I found one of those folks who cracked the code on PTO! Take a look:

@johnsfinancetips Here is how you can take 40 days off with only 15 vacation days. If you had 19 vacation days, you could take up to 47 days off. Also, do you take all your vacation days every year? #pto #vacation #paidleave #work #vaca #timeoff #personalfinance ♬ original sound – John Liang

So, there’s some creative PTO math in this video for sure, but I love it. Of course, how he’s doing this by also adding in paid holidays and weekend days with his PTO, which I hate to tell a young millennial that workers have been doing this since the advent of paid time off, but he’s so excited I don’t want to burst his little bubble.

I wonder what he could do if he added in his “work from home” days! OMG! He would have like 400 days off a year!

What is your favorite PTO trick? Hit me in the comments!

What’s Your Favorite Layoff Tech?

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Yeah, this isn’t something we like to talk about! We love talking about technology that helps our employees be better employees or technology that helps us find better and more talent. But the technology that helps us get rid of people, well, that seems a bit depressing, right?

In 2022 there have been public debates about what a recession is. We haven’t had one since the Great Recession of 2008-2009, so there is a very large part of our workforce that has never seen a downturn in the economy. We are on the precipice of an economic downturn, and companies will be laying off workers. Are you ready? How will you handle this? Spreadsheets?

Offboarding will be a major buzzword in 2023!

God bless the marketing pros who try and make termination software sound sexy! We don’t call it firing software or a termination process, we now call it “offboarding”.

At the HR Technology Conference this past year, I was a judge of the startup competition Pitchfest and one technology that was pitched was Onward HR. They actually did a great job and I really liked their pitch, but they were going up against a bunch of software that “helped” employees, not help you offboard them. Not fair to them, they had real HR software, helping solve a real HR and employee problem. A lot of the software pitched sounded positive and sexy, but it was mostly vapor. Onward had real HR stuff!

Big HCM software and payroll software will tell you they also do offboarding, but honestly, what they really do is basically just help you with the process. True offboarding should be about how do we humanely help our employees transition out of the company and quickly become re-employed. But also, a giant part of offboarding is ensuring those same employees actually might want to come back and work for us again at some point.

You see, layoffs, are an inexact science. Most organizations are bad at it because we don’t practice layoffs. We practice hiring. We practice developing employees. We practice performance management. We do not practice layoffs, so we mostly suck at layoffs. Quite frankly, I’ve never met a leader who wants to be good at layoffs!

That means the technology can help. For the most part, layoffs run like this:

  • We make the decision of how many heads we need to cut.
  • We then ask managers of people to make decisions of who specifically.
  • We then try to find a way to let people know where everyone will basically know at the same time (this almost always fails and is terrible).
  • We then try and move on and forget it all happened.

The problem with the last step is we basically move on from those departing employees, and those employees feel that, and it becomes very personal. We try not to keep a connection with previous employees. Then, two years from now, you try and launch an alumni recruiting campaign because you’re growing again and can’t figure out why so many previous employees hate you.

What is my advice for your upcoming layoffs?

Be better. Treat people like humans. I mean treat people like humans you will once again in the future want to have a positive lastly relationship with!

The US has Relatively Low Rates of Hiring Discrimination. But you don’t believe it!

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Do we have hiring issues in the US? Yes. Are many of those issues really bad? Yes. Is the US worse than most other countries? Hmmm…

There was a meta-field study done with over 200,000 job applicants (that’s a massive data sample) in 9 counties in Europe and North America. The study found there is hiring discrimination in every country, but some countries are worse than others:

What did the study find?

– The USA has one of the lower rates of discrimination while France and perhaps also Sweden have very high levels.

– If you travel the world, the findings are very surprising. If you have just sat your butt in the US, this is hard for you to comprehend with the US’s history of slavery, and you probably find this surprising. Turns out, many other parts of the world still act like discrimination isn’t happening and ignore they have a problem.

– Capitalism, in fact, is likely to predict less discrimination in hiring. Again, competitive hiring practices actually help decrease discrimination in the labor market.

The authors of this study are Lincoln Quillian, Anthony Heath, Devah Pager, Arnfinn H. Midtbøen, Fenella Fleischmann, and Ole Hexel. A very diverse group of academics from some of the top educational institutions in the world. Here is what they had to say about the study:

“National histories of slavery and colonialism are neither necessary nor sufficient conditions for a country to have relatively high levels of labor market discrimination. Some countries with colonial pasts demonstrate high rates of hiring discrimination, but several countries without extensive colonial pasts (outside Europe), such as Sweden, demonstrate similar levels. Likewise, the lower rates of discrimination against minorities in the United States than we find for many European countries seem contrary to expectations that emphasize the primacy of connection to slavery in shaping the contemporary level of national discrimination. These results do not suggest that slavery and colonialism do not matter for levels of discrimination, rather they indicate that they matter in more complex ways than suggested by theories that posit simple, direct influences of the past on current discrimination.”

And

“Low discrimination in Germany could be a result of distinctive hiring practices in Germany: Employees typically submit far more extensive background information at initial application than in most other countries—including, for instance, high school transcripts and reports from apprenticeships (Weichselbaumer 2016). This may reduce the tendency of employers to assume lower skills and qualifications among nonwhite applicants, which is one potential source of discrimination. If so, this suggests the importance of high levels of individual information about applicants as a method to mitigate discrimination (c.f., Wozniac 2015; Auspurg et al. 2018).”

So, France and Sweden are the most Discriminatory Countries in HIring?!

Well, not exactly. They are the most of this study of nine countries.

I would bet you would see higher rates of hiring discrimination in places like Japan, China, South Africa, etc. Why? How many non-Japanese do you see on the Japanese national team? How many non-Chinese? One non-Chinese, an American snowboarder, was in the winter Olympics, and that was the first one in their history. Now take a look at the US and the other European countries. All of them have multiple people from other countries on their national teams. Is that hiring? Nope, but it shows a willingness to welcome and evolve people from other countries in a very transparent way.

Just because other similar Capitalist countries tend to be more discriminatory in their hiring practices than the US also doesn’t make us better. There are still massive improvements that need to be made. I point all of this out because you will never see this type of study highlighted by the mainstream media most HR and TA leaders and pros read. This won’t be on CNN and Forbes. We love to act like every other country is so much better. They aren’t, and we aren’t. We are all struggling with getting better and closer to the same than most of us realize.

What is your measure of success? #HRTechConf

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I’m out at the world’s largest HR Technology Conference this week, learning a ton and having some amazing conversations with peers and practitioners. One, in particular, is sticking with me about how we measure success in HR and Talent Acquisition.

With the increase in the capture of data across our technology stacks, we have more information than ever to give us insights and really give us better robust measures of success. But we tend to hang on to old measures that have little correlation to actual success.

There are a bunch of things getting in the way of us successfully determining what should be the measures of success in our functions:

  • We need to measure things that are challenging but not too challenging.
  • We tie our success metrics to annual bonus potential.
  • We don’t really know what success should look like from a benchmarking standpoint.
  • We have legacy measures that everyone is just kind of used to, and the majority of the industry still uses them. So, we should follow the pack.
  • We need measures that we can quickly manipulate of having excuses if things go sideways.

We will never admit the truth above.

From the HR Technology standpoint, your technology vendors assume you are much more sophisticated than we really are. I don’t mean that in a way that is meant to slight our expertise and knowledge. If I had HR and TA leaders rate their own skill competencies, almost always, technology would come in dead last. Most of us have this as an area of massive improvement.

Why does this matter?

Our technology will drive our success measures. Our technology vendors believe we know what success looks like. So, they build our measures, even when they know there are actually better measures of success that they can pull and put together. True, black and white measures that are not subjective and can’t be manipulated.

The first thing that would help with creating real HR measures of success would be to decouple our bonus compensation and measures. Having a person design their own measures of success and tying it to a compensation outcome is a recipe for failure and underperformance. If anything, HR and TA should have their bonus tied to business success outcomes and measure functional success separately. In the long run, a highly successful function should help the business achieve better outcomes.

This one practice frees us up to really dig into our data and our technology and redefine what success looks like around the HR umbrella of functions. To really use our data and our insights to reach new levels and better understand how we can make an impact and improve. We should feel like we can build measures of success and fail at those measures without killing our livelihood. That’s the only way we can hope for true change and worthwhile long-term measures that help us succeed.

What I’m finding is the HR technology community is ready to help us do this. We just have to ask them! We have to ask them to define our success using a data analytics approach and understand the outcomes and insights we can gain from these new measures. This also takes a big of courage because we’ll be leading not following and that’s always a vulnerable spot. But, one I think separates great leaders from average leaders.

What is the Health Insurance Design Impact to Employer Paid Abortions?

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Obviously, we had major news recently around abortion rights in America.

What I really want to talk about today is an amazingly quick response by organizations to immediately offer a new health benefit. Within hours of the announcement, we saw major employers come out publicly stating they would pay for the expense of their employees to obtain legal abortions if they could not get one in the state they lived and worked. Some employers also announced that they would pay for relocations for their employees to live in states with legal abortions.

All of this, just from a health benefit plan design perspective is quite remarkable!

Most employers can’t agree on offering smoking cessation programs for their employees or paying for gym memberships, but within hours, we are now paying for abortions. We have severely unhealthy obese employees, but we won’t pay for bariatric surgery. Organizations tend to move very slowly in making benefit design changes, and those changes tend to mostly be around cost/benefit.

Are we being “Inclusive” by offering an abortion benefit?

Again – I’m 100% in favor of a woman’s right to choose!

But we need to have a conversation about the hypocrisy of some of these decisions being made around this issue. This is what we do as professionals in HR. We discuss decisions we make as organizations, and how each decision tends to lead to other issues we can’t yet know what they might be.

So, we are now offering abortions as a health benefit. Why?

Let’s say we are willing to pay $5,000 dollars for our female employees to get an abortion. It definitely makes us sound like we are a very progressive employer! It’s interesting, though, that many of the employers who are willing to pay for your abortion are not willing to pay for your parental leave if you chose to keep your baby. They are unwilling to pay for childcare assistance after you have your baby.

Why is that?

Could it be, that not having children make you a more productive and less expensive to insure employee?

We must ask ourselves this question, if not only to ensure we are being inclusive in our insurance offerings to our female employees.

If you want to be “inclusive” you offer a woman a full choice. Yes, you can choose to have an abortion and we’ll support you! Yes, you can have the baby, and we will still support you! If you only choose one side, you are being exclusionary. Why?

Abortion as an employer-paid health benefit

There are benefits we pay as employers that have very little financial impact but make us look like we are an employer of choice. College Tuition reimbursement was always the biggest one. We offer you college tuition reimbursement knowing almost no one actually takes advantage of it. It’s one of the lowest-used benefits a company can offer! But, we feel great about ourselves when we market this out to candidates and employees.

Are abortion benefits the next college tuition benefit? You offer it up, knowing it makes you look like a progressive employer, but you know it really has very little financial impact. On the flip side, offering paid parental leave and childcare assistance, well, those benefits actually cost us real money, so no, we won’t offer those!

All women should be allowed to make their own choice with their bodies. Period. Employers are going to decide if they should help women with that decision. I think we, as HR leaders and professionals, should be advising our executives that having a “Choice” is about more than one option. Our benefit plans should support any choice a woman wants to make, not just one.

Abortion is health care. Having and caring for a child is health care. Organizations need to support all choices that a woman might want to make.

Being Fully Authentic Is The Worst Advice You Can Give Someone!

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I went to the SHRM Annual Conference this past week. I bet there had to be six different sessions, all jammed packed, with speakers telling HR Pros to “Become their Authentic Selves”. Just typing that makes me throw up in my mouth a little.

I call this content, HR Lady Candy. You might think that is sexist but it’s just data. 80%+ of the SHRM audience is female. Those of us that speak at SHRM are building content for women. Viewing the packed rooms, HR Lady Candy sells and it sells well!

But, it’s awful advice!

If you are truly authentic and bring your whole self to work, you are bringing all of you and I’m just going to take an educated guess that there are parts of you better off left at home. Parts of you that you yourself aren’t extremely proud of at certain times. Yes, these parts are part of you, but just as I don’t walk around outside my house naked, there are certain things I don’t need others to see.

I don’t judge these speakers and their full rooms. It’s so good damn empowering to feel like you aren’t true to yourself and have someone on stage in a power position telling you to “just do it!” It’s freeing. You want to run out of that room and just let your freak flag fly! But usually, in reality, that freak flag isn’t the freeing and empowering tool you hoped it would be.

The vast majority of us in the world, need a good-paying job with good benefits. The vast majority of us want to work hard and get promoted. We want to be the best version of ourselves as much as we can. We want to be wanted by others and grow our relationships with like-minded people. “Like-minded” means how we think like most of the time. Not how we think in our worst and most vulnerable moments. No one wants to be judged in those moments. Yes, that is part of our true self, but it’s not the true self I want others to see.

But, that content isn’t very sexy. No one wants to go sit and watch a speaker say, “Just be more normal!” it’ll work out, on average, a ton better for your career!

Freak flag flyers are awesome. We celebrate them. It usually works out for about 1 out of 1,000. Are you willing to bet your career on a .01% chance of success? What if I said the freaks are successful 1 out of 5! Oh, 20% of the time they are successful. Will you stake your career on that? Doubtful, that’s still really risky!

We love to believe the SHRM HR Lady audience is super conservative. That tends to be the profile of HR professionals. This just might be why we are so attracted to the “live your true self” content. We like it because we know we’ll never really do it, but it feels so good to dream!

Digital Transformation of Work & Wellbeing – @SHRMLabs Report

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I got invited recently to be a part of a think tank of sorts on a project with SHRM Labs and Techstars Workforce Development Accelerator discussing what technologies are needed to help navigate the new digital world of work. What the heck does that mean? Good question!

If you haven’t checked out SHRM Labs they are doing some amazing work around innovation, technology, and work. Led by Guillermo Corea, SHRM is working to take a leading stance on the technology that is built for HR. This isn’t your grandmother’s SHRM! Shout out to Hadeel El-Tashi, she has been amazing as well on the SHRM Labs team.

Basically, we have three types of worker environments right now:

  • Full On-Premise work
  • Hybrid
  • Full Remote

Full on-premise work we’ve been trying to build tech and processes around wellbeing for a long time. To limited success, for sure, but still, it’s been a long focus for technologists and HR for decades. Hybrid and Full Remote, while not new, were limited in use, so the focus was not there, then the pandemic thing happened and this had to ramp up really fast.

What we found is there are limited options for organizations to truly and robustly support their team’s well-being when they work remotely and in hybrid scenarios. Here’s the basis of the report:

This report highlights participants’ voices on each of these points. It proposes ways to foster work/life integration in remote- and hybrid work environments, followed by an exploration of elements that constitute a great employee experience and effective employee culture, closing with a discussion of how companies can attract (and retain) the best talent in the face of a tight labor market and the Great Resignation.

You can download the report here

What were our main findings:

  1. All organizations need to find ways to embrace flexibility in the workplace. Not just white-collar workers, but all workers. Flexibility and “All” is a difficult undertaking.
  2. Give employees agency and develop accountability. I call this one, treating employees like adults, but smarter people in the think tank had better words than me!
  3. Drive efficiency and asynchronous communication tools. Stop the non-stop stream of zoom meetings thinking that’s how you’ll communicate effectively with hybrid and remote workers.
  4. Personalize benefits and improve the employee experience. We still deliver benefits mostly like it’s 1970. Everyone gets a 401K match, even if that’s not your priority and you have student loans or want to buy your first house. Or we offer student loan repayment, but you graduated thirty years ago and paid off your loans, twenty-five years ago. One size fits most, is a crappy experience.

We also had findings around building digital culture and attracting more workers – you can download the report to check those out.

Overall, we’ve got work to do in HR as a total function, including TA, Talent Management, Learning, Benefits and Compensation, etc. This is invigorating for the field and there are so many passionate technologists in our space trying to help us develop great solutions for our issues.

I’ve been studying the technology in our space for the past decade and I’m always amazed that the process of what we need and what’s available is ever-evolving. The pandemic while awful, has opened up the world of work in ways we’ve been pushing to make happen for decades with little movement, then this tipping point happened and it’s like HR is being reinvented all over again.

It’s an amazing time to be in our profession!

How to Improve HR Conferences Post-Pandemic

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Hey gang, I’m on my way back from SHRM Talent in Denver and thinking about how we can improve the conference experience. My favorite conference to attend is SHRM Talent. Almost everyone I run into as a TA title and these are my people! Shared pain brings us all closer together!

I was having a conversation with an attendee with the premise, what if never had HR conferences, so we had no preconceived notions of what an HR conference should be, what would we do differently? Here are some of my ideas:

– Virtual conferences suck. The interaction is limited at best. I would love to see what Facebook/Meta spaces could be for virtual if we all had headsets in a virtual conference hall. So, I’m saying conferences should be in-person, but I know we’ll always have a virtual component moving forward.

– A one-hour+ presentation sucks. I actually don’t mind doing them because I love to hear myself talk! Also, in an hour you can fumble around and still get to the end with no problem. 15 -30 minutes you must be tight! You must get to the juicy stuff quickly! People pay greater attention to shorter time segments. We love TEDx presentations because they are 17 minutes and it leaves us wanting more!

– Every conference should have some sort of professional speed dating. The real reason we go to a conference is to expand our professional network, so we have folks to lean on when we need help outside our normal work network, which tends to be limited.

– Let’s say 500 people attend a session and on a scale of 1 to 10, let’s say 30 people give it an 11! They love it! They want more! Those 30 people should have some sort of way to set up additional times outside of the conference for further discussion and networking. Community building makes your conferences more sticky. 

– Don’t put everyone in dark conference ballrooms! Set up a stage outside in the sun and let folks get some vitamin D. RecFest in London is great at this. But you also have to have some balance for those who can’t take all the heat all day. But, if I’m in Vegas or Scottsdale in October, put a stage outside and let folks get some fresh air. We all need some recess! 

– More coordination amongst conference organizers. In 2022, this spring, I’ve already run into a week where there are 3 conferences going on in the same week that I want to attend. Can’t there be a big shared Google calendar? Hung Lee put one of these together but not enough conference organizers know about it, so they all plan their stuff in the same weeks.

– Better food and drinks. It’s 2022, and we can’t figure out what people want vs. these are the options we offer you? My kid’s high school can have a food court with 15 options, but somehow I’m paying $2,000 to attend an adult conference and I get dry chicken and wilted lettuce?! And never any diet Dew!? (Except SHRM Talent – Shoutout, I had diet Dew every day!)

– Put the best speakers and keynotes upfront. We do this dumb thing where we try and keep conference attendees to the end by putting the best content last. It doesn’t matter, 40% of the folks are taking off early. Every. Single. Time. Stop trying to force people to stay at your conference longer than they want. Just put the best upfront when everyone is there, and let the ones with average content get better with fewer people watching. Unless you have Oprah or Michelle Obama as your closing keynote, you’ll always have a big number taking off on the last day to get home at a decent time.

– Make attendees commit to expo demos. You get to come, but you actually need to do three demos. You think you’ll hate them, but you’ll actually learn something. If you don’t do them, you don’t get invited back. We’re here to learn and be better, it’s okay to place some expectations on attendees. I know this sounds stupid, but I think it would actually help HR Pros.

Okay, what are your HR Conference ideas?! Hit me in the comments, let’s come up with some awesome ways to make them better.

Why are we always trying to move up? #SHRMTalent

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Yo! I’m still out in Denver at the glorious Gaylord Rockies for SHRM Talent. If I don’t make it back to Lansing, MI, there’s a 74% chance I got lost in the Gaylord and I’m thriving off the food small children dropped along the way.

Some common themes coming out of SHRM Talent:

  1. Hiring is hard.
  2. Employees seem changed. Neither good nor bad, but different.
  3. There’s a new normal, but we don’t know what that normal is yet.

One of those things that a lot of folks are talking about is what most of us consider the normal career ladder. You start at the bottom and then you spend the next 40 years of your life climbing up it, and then you die. Turns out, people seem to think that isn’t as glorious as we make it out to be.

The problem is we still view this climb and desire to climb as one of the main characteristics of a great employee. Another problem is people want more and more money and the way to get more money is to get promoted. Another problem is many times the people who want to move up, actually suck at the next level. Another problem is we use the promise of promotion as a way to retain talent when our total compensation isn’t great.

We’ve got 99 problems, and moving up the career ladder is one big one!

How could we burn down the ladder and create something else?

If I had this answer, I would not be writing blog posts from the desk at a Marriott hotel in Denver on a Tuesday evening! Let’s be honest.

What I know is the future of talent development is going to look different. There will be ways for employees to move horizontal, down, and on an angle, not just up. We will figure out the compensation stuff. I mean we already have, but we get caught up in traditional compensation design and philosophy, another problem. Traditional labor seniority systems really did a job on us over the decades! We fight constantly to stay within those constraints at all levels and within all industries.

I think it starts with us developing employees around a concept of professional competence and skill development, and not around the next level up within the organization. There use to be a time in our world were we valued mastery. We devalue mastery in today’s world, and we overvalue one’s ability to navigate the path upward. Our children are taught that they should strive for and desire upward levels. Instead of reaching mastery within a field.

That’s a hard organizational culture shift to make happen.

I think the tech world might have a better chance of reaching it faster. In that world, the value of mastery is greater. You can be a master developer and definitely make more and bring more value to a company than the manager of product management. And that’s not dumping on someone who wants to lead people, because we all know how difficult that is as well. But, just because you lead people doesn’t mean you necessarily are more valuable than the people you lead individually.

It’s such a complex and difficult topic, which makes it fascinating to talk about the future and its potential. To work in a world where each person is valued on their individual skill set and not based on the level of organizational ladder achievement would definitely be something to see. I think we all know some managers that would be in for a pay cut!

Do you want to find more happiness at work? Here’s how!

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In 1942 Viktor Frankl, a prominent Jewish psychiatrist, was taken to a Nazi concentration camp with his wife and parents. Three years later, when his camp was liberated, his pregnant wife and parents had already been killed by the Nazis. He survived and in 1946 went on to write the book, “Man’s Search For Meaning“. In this great book, Frankl writes:

“It is the very pursuit of happiness that thwarts happiness.”

What Frankl knew was that you can’t make happiness out of something outside yourself. Riding a Jetski doesn’t make you happy. You decide to be happy while doing that activity, but you could as easily decide to be angry or sad while doing this activity (although Daniel Tosh would disagree!). Frankl also wrote in Man’s Search for Meaning, “Everything can be taken from a man but one thing, the last of the human freedoms — to choose one’s attitude in any given set of circumstances, to choose one’s own way.”

I get asked frequently by leaders about how they can make their employees or workplace happier.  I want to tell them about Frankl’s research and what he learned in the concentration camps. I want to tell them that you can’t make your employees happy. They have to decide they want to be happy, first. But, I don’t, people don’t want to hear the truth.

Coming up with ‘things’ isn’t going to make your employees happy. You might provide free lunch, which some will really like, but it also might make someone struggling with their weight, very depressed. You might give extra time off and most of your employees will love it, but those who define themselves by their work will find this a burden.

Ultimately, I think people tend to swing a certain way on the emotional scale. Some are usually happier than others. Some relish in being angry or depressed, it’s their comfort zone. They don’t know how to be any other way. Instead of working to ‘make’ people happy, spend your time selecting happy people to come work for you.

In the middle of a concentration camp, the most horrific experiences imaginable, Frankl witnessed people who made the decision to be happy. Maybe they were happy to have one more day on earth. Maybe they were happy because, like Frankl, they discovered that the Nazis could take everything from them except their mind.

Provide the best work environment that you can. Continue to try and make it better with the resources you have. Give meaning to the work and the things you do. Every organization has this, no matter what you do at your company. Don’t pursue happiness, it’s a fleeting emotion that is impossible to maintain. Pursue being the best organization you can be. It doesn’t mean you have to be someone you’re not. Just be ‘you’, and find others that like ‘you.’