Reactions From My First In-Person Conference Since the Beginning of the Pandemic! #SHRMTalent

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Out in Vegas at one of my favorite conferences, SHRM Talent, this week. I love and missed interacting with all the TA pros and leaders, so this week was really energizing!

There are so many takeaways from this week at SHRM Talent. It seemed both odd and familiar all at the same time. I’ve been going to conferences for over a decade and very few put on a better conference than SHRM, it’s always first-class, and the 2021 SHRM Talent was at the new Cesar’s Forum conference center which is super nice.

The Reactions:

  • SHRM has opened up their 2021 conferences to be both in-person and virtual. This combination has been unique. After a year and a half of only doing virutual, as a speaker, you have to get back into practice of the cadence of in-person speaking. In virtual, you have very little audience reaction to what you’re saying, so you just plow through the content. In-person you get reactions, so you have timing that you have to be concerned about. Funny line, hold for laughter, wait I actually heard some laughter!
  • At the same time, you still have a virtual audience that you have to engage. What I found, across many sessions, that quesitons from the virtual audience were usually 3-4 times more than the in-person audience. I think in the future, SHRM and others, will figure out a way for people to ask questions all through one format, so those in-person attendees can have the same comfort level of asking their questions as well.
  • Those attendees who chose to be in-person seemed to be very engaged! It’s like these were the folks hungry for real-life interactions and they are making the most of being out in the wild for the first time in long time. Everyone has been very friendly, talkative, welcoming. I think we are all just happy for a bit of back to normal.
  • SHRM has caught some criticism for going back to in-person, but I applaud them for making the hard decision to figuring this out. It’s not going to be perfect, but at some point we must rip off the band-aid and get back to some normalacy, while trying to be safe. Masks were required and you were reminded immediately if you forgot. I was asked upon checking in if I was vaccinated and had to sign off on that. It wasn’t required, but highly encouraged, and definitely tracking attendees.
  • The difficult piece of all of this Covid/Vaccine stuff. You go to breakfast and sit down at a round talbe with four or five peers and all of sudden no one has masks on and everyone is talkign and interacting. You go from your hotel room through a Vegas casino cesspool and into the conference and back and forth. Is anyone really believing that any one is safe? It’s all kind of a game of make believe. This isn’t a SHRM issue, this is an issue every single in-person conference has to navigate. The HR Tech Conference has mandated vaccines, but the same reality will be experienced there as well. The reall world is all around us, just because we protect ourselves some part of it, doesn’t mean the rest isn’t all around us.
  • The content and the practitioners desire to learn and grow is still so inspiring to witness live. To see people really getting nuggets they can take back to the office and make them better, and see a speaker talking passionately to an audience can not be replicated virtually. I think we’ve found that when you can’t do virtual and good second place is virtual, but in-person just hits differently.
  • I don’t think SHRM will ever be able to put the toothpaste back into the tub when it comes to having virutal attendees. I also think this is awesome for those pros who can’t afford the travel, or can’t travel for so many reasons. But it does mean that in-person SHRM audiences will probably be smaller moving forward. SHRM National is rumored to be around 11,000 attendees this year, down from over 17,000 (in-person) for 2019. Also, around 25-40% of those 11,000 will attend virtually. Virutal attendees are very profitable for SHRM, so it’s not all bad to the bottom-line for SHRM. I do think in the future SHRM, and others, will have to figure out some unique things to do for virtual attendees verse the in-person. Transform Recruitment Marketing did an unboxing for their virtual audience, and I can definitely see SHRM working with vendors to put something like this together to help make those virtual attendees feel more connected to the conference experience.
  • Finally, I got some “real” hugs this week from friends I haven’t seen in a long time and it felt amazing! And, yes, we were all masked and vaccinated!

Shout out to the SHRM staff for putting on a great event under a lot of uncertainty. As always they handled it with class and professionalism, and I’m sure it was a great trial run for them to get ready for the upcoming annual conference!

SHRM Annual Conference is happening on September 9-12th and I’ll be back in Vegas to present to a live audience again, and I’m so excited to see how this goes as well since the numbers will be much larger, and then soon after back again to The HR Technology Conference in Vegas on Sept 28 – Oct 1. Come join me!

3 Things to Stop, Start, and Keep Doing in Talent Acquisition! #SHRMTalent

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Hey, gang, I’m out at SHRM Talent this week, and I have to tell you, it feels amazing to be back doing some in-person events! I’ve been a part of some exceptional virtual events during the pandemic, and the content is always very strong, but there’s something about interacting live with practitioners, face-to-face, that can’t be replicated!

As I’ve been hitting sessions and talking with corporate TA pros and leaders this week, it’s clear that the pandemic has given us some new challenges in TA, but we also have so many things that were broken before that we keep doing. Usually, at SHRM Talent, I find a lot of stuff that speakers are telling us we should start doing, some will tell us some things to stop doing, almost no one says “Hey, keep doing this…”

The Top 3 Things I Heard You Should Start Doing:

  1. Find automated ways to include all applicants in the selection process. Currently, we eliminate too many candidates that we believe aren’t a candidate, by taking a five second view of their application or resume. Hello, unconscious and conscious bias! Also, this kills are diversity and inclusion. We need to find ways to let everyone in the process, without slowing the process down!
  2. Go back to old school techniques! I’ve been hearing from everyone at SHRM Talent that many are finding success by going back to some old school techniques like, in-person career fairs (no black hole!), actual newspaper advertising, community networking with religious organizations and community organizations, etc. Yes, digitial is important, but when everyone turns right, some will find success by turning left!
  3. 95/5 – Still only 5% of organizations are using Programmatic for job advertising. 95% of organization’s marketing teams are using Programmatic to sell your organization’s products and services. More organizations are going to have to start testing and using programmatic for job advertising.

The Top 3 Things I Heard You Should Stop Doing:

  1. Stop treating candidates like crap. Okay, you aren’t, but everyone else is! The fact remains that candidates are telling us in survey after survey they keep getting ghosted and not getting feedback after applying and interviewing.
  2. Stop spending money on “job boards” without knowing what your actual stastics are regarding that spend. Which “job boards”? Indeed, LinkedIn, ZipRecruiter, etc. If you are spending money to post a job you need to know what is actually happening or not happening. Too many of us are still posting jobs and spending a ton of money without really understanding what is happening. More spend doesn’t always equal more of what you want.
  3. Stop allowing HR to pre-board and on-board all those candidates you worked your butt off to get to a “yes”! The candidate has the relationship with a recruiter, and they are more likely to work with a recruiter on issues they might be having intially. It’s too easy for them to break-up with HR, because they don’t know HR.

The Top 3 Things I Heard You Should Keep Doing:

  1. Keep picking up the phone. Turns out, very few candidates claim they will accept a job without first speaking to someone either via phone or live about a job.
  2. Keep trusting your remote recruiters by fully understanding and knowing what they are actually doing through measurement of funnel recruiting metrics that validate why you trust them so much!
  3. Keep communicating non-stop with your executives, and really your entire organization, weekly on what’s really happening in recruitment. Be transparent and ask for help. When a crisis hits any part of your organization almost all employees would be willing to help. We are in a hiring crisis, it’s not time to be quiet, it’s time to be loud and get everyone on board!

My Interview with Visage_Jobs @JossLeufrancois on Better Sourcing!

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I recently posted about Visage, the AI smart sourcing tool that my own team has been using with great success. Today, I bring on Visage’s co-founder and CEO, Joss Leufrancois to talk about what organizations are doing today to better at sourcing and hiring overall.

Very cool technology to take a look at. It’s different from many of the other sourcing technologies on the market in that it’s not a database to search, but actual real-life sources doing the work and giving your recruiters a short-list to attack!

Enjoy!

Don’t Mistake Credentials for Intelligence!

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I was the first person in my family to graduate from college. I was the first person in my family to obtain a master’s degree. I continue to have the grammatical skills of a middle schooler!

My parents are “real” people and have “real” conversations. My family has reached high levels of what most people would call successful. My Mom and Dad didn’t go to college, but both I would consider being very intelligent. They “get it” at a very high level, but one of their biggest strengths was never assuming someone was smart or dumb based on a credential.

This fact allowed them, in their careers, to speak to anyone on an equal footing. The guy swinging a hammer, or the woman running the billion-dollar company, both started on the same level in my parent’s eyes. Both the hammer guy and female CEO have great knowledge, although most likely different knowledge, to share and learn from. Depending upon the specific time, each brought high value to the interaction that was being had.

I get told all the time, “oh, you are just like your mother”, and I see why people make that comparison. I also believe I’m very much like my father, in that both of my parents feel very comfortable fitting into almost any situation. Because they don’t measure a person’s value based on their credentials or the size of the bank account, but on the value, that person brings overall to the interaction that they are having in that exact moment.

At the same time, I’m very pro-credential!

I married a woman who has her master’s degree. My oldest son, at 24, already has his master’s degree, my middle son has his bachelor’s and I’m sure eventually something beyond that, and my youngest son will attend university very soon. So, if credentials don’t equate to intelligence, why did I push my own children to obtain said credentials?

Just because a credential doesn’t equate to intelligence, doesn’t mean that most people don’t make this mistake as a first impression! Also, we are still in a society that overvalues a credential for the most part when it comes to getting jobs and promotions. So, you set your kids up the best you can with the hope this will assist them in being successful.

The real challenge is to get them to understand that just because you are educated, doesn’t mean you’re smart! To have that super valuable skill my parents have! That I hope I have some of! To truly value those around you without the credential that many times have so much more to offer you than you have to offer them.

I believe the best leaders in the world have this skill. The ability to look at each individual and know they probably possess all kinds of strengths that I don’t have, regardless of pay grade or formal education, and to treat them accordingly. It seems like an easy concept, but every day I see examples of highly credentialed people looking down on those less credentialed than themselves.

It goes both ways, we all judge…

I also understand that this type of judgment goes both ways. I have many friends and family who are blue-collar and tend to think less of those who are credentialed for the simple fact they view these people as less hardworking. Sure, they might not get dirty and sweat on a daily basis, but it doesn’t mean they don’t work their butts off.

Covey has the classic line, “Seek first to understand”. You swing a hammer, I try to sell the project that allows you to swing a hammer. Without each of us, business does not happen. One is not more important than the other, and both are keenly needed for success. If more of us understand this very simple concept, the world would be a much more civil place to live in.

LinkedIn Backpedals on Return to Office Plans! #HRFamous

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In episode 74 of The HR Famous Podcast, longtime HR leaders (and friends) Tim Sackett, Kris Dunn, and Jessica Lee come together to discuss fears of employee communication monitoring, how much bosses are really monitoring their employees, and LinkedIn’s latest announcement on their plan for remote work.

Show Highlights

3:00 – Tim mentions a county in Michigan that is offering new residents $15,000 to move there and buy property. He asks the crew how much money they would move for.

6:00 – Jessica mentions a program in Italy right now where they’re selling properties for dirt cheap in hopes that people will come and revitalize and invest in small Italian towns.

8:30 – Tim asks the crew if they’ve ever been nervous that a boss was monitoring their communications. JLee says that only when she’s said something bad about that boss.

10:30 – JLee asks Tim and KD if they think people are worried their bosses are reading their actual emails. Tim says that it partly is an HR narrative issue, and he says most times actual people aren’t monitoring; it’s technical processes that are.

13:15 – While Tim was working at Applebee’s, his boss got flagged that he was spending a lot of time on Facebook. At the time, they were trying to do some recruiting initiatives on the platform.

17:00 – JLee asks if it’s OK for her to judge her team members for having such expensive phone plans.

19:30 – Tim loves to mess with KD and JLee by sending them annoying messages while they’re presenting in a meeting so the notifications pop up for everyone to see.

24:00 – LinkedIn’s CEO recently published a post titled “We Trust Each Other.” The company decided to go back to work half-time, and this post reflects on that decision and revises the org’s policy, where moving forward LinkedIn is offering more flexibility to its employees and where they work.

27:00 – JLee applauds this messaging, even though LinkedIn is backpedaling on its original announcement. She likes messages with the word “trust” and thinks it’s smart from a communication perspective.

3 Steps To Getting Sh*t Done at Work!

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There are times when I struggle to get things done.  I’m a really good starter of things. I love starting projects!  I can always see how I want it finished (a little shout out to Covey – Begin with the end in mind).  But like most things you start, eventually, things get bogged down, and getting them over the finish line can be hard.

It’s probably why most projects fail, it gets tough, so we stop and move onto the beginning of something else because that’s fun and exciting.  I’ve learned this about myself over the years and I do two things to help myself. First, I surround myself with people who have a great resolve to getting things done, the type of folks who don’t sleep well at night because they know there was that one glass left in the sink, and they should really get up and put in away.  I love these folks, they aren’t me. I hire them every time I get the chance.  I even married one of those types, she makes me better!

Second, I force myself to not start something new, until I finish what I’ve already started.  This can be annoying, I’m sure, for those around me because sometimes projects have to go on hold while you wait for feedback, or other resources, etc.  This makes me antsy and I like to get things finished!

I was re-introduced recently to a quote from the novel Alice in Wonderland that I think really puts in perspective what it takes to get something done.  The quote is from the King of Hearts and it is quite simple:

“Begin at the beginning and go on till you come to the end: then stop.”

Your 3 Steps:

1. Begin

2. Go till the end

3. Stop

We make it much harder than that but it really isn’t.  I like simple stuff, it fits into my mind quite well.  It might be the best advice I’ve gotten in a really long time.  I don’t need pre-planning, or post-project assessments, or update meetings, or budget reviews, or a project charter, etc.

Naive?  Probably.  But, sometimes you just need to Begin, go to you come to the End: then Stop.

Are you ready for TikTok Resumes!?

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On episode 73 of The HR Famous Podcast, longtime HR leaders (and friends) Tim Sackett, Kris Dunn, and Jessica Lee come together to discuss weird tactics companies are using to find employees, TikTok resumes, and their reactions to the Olympics!

Show Highlights

2:00 – The whole crew was very into the 2020 Summer Olympics, even though they’re confused on why it’s called 2020 and not 2021. KD is watching the NBC primetime coverage

4:30 – KD wonders why the divers take showers after every dive. JLee tells him that it’s to keep their muscles warm since the pool is so cold. The more you know!

7:00 – Shout out to Katie Ledecky, who’s from JLee’s home area! What a beast.

9:30 – JLee is teaching her children about the Olympics and how they should root for everyone to do well and be happy for all the winners. Great sports life lessons!

11:00 – The majority of the U.S. Olympic team are women. This is the third straight Olympics where women outnumber men for Team USA.

12:15 – JLee asks Tim and KD about the weirdest thing they’ve seen to help with hiring. She saw a Wendy’s that was offering a free meal to do an interview for a job. KD says that the lack of change by some companies has been the oddest thing to him.

15:45 – JLee shouts out Chipotle for hopping on TikTok to ramp up hiring.

17:20 – Tim talks about how Chipotle got an influencer to come in and make a video about her past employment there. He thinks this is a really smart recruitment marketing tactic.

19:30 – JLee talks about an influencer Marriott uses that makes content about being a foster mom of teenage girls.

22:30 – Tim praises TikTok Resumes for being innovative, unlike many other social platforms, but he’s upset that their job-description language is the same traditional, boring descriptions from the past.

27:00 – Tim thinks that smaller brands can have more impact using TikTok for hiring since the bigger brands have more risk involved.

31:30 – JLee asks the crew what they would say if their kids asked if they should do a TikTok resume. Tim says that if a brand is on TikTok Resumes, they should know what they’re getting themselves into.

Hourly Hiring Made Simple! @ParadoxOlivia

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I’ve looked at a lot of hourly recruiting technology in the past three months. It seems like every organization that has mass hourly hiring all had issues all at the same time. Every org, every industry, every marketplace has openings and is trying to hire.

Take a look at this video from Paradox, on the re-launch of their hourly recruiting technology:

Of all the hourly hiring technology I’ve taken a look at, Paradox/Olivia seems to be the one, at Enterprise scale, that has the most merit to be wildly successful! The hourly hiring product is intuitive and the process flow seems to be actually built by someone who has had to hire high volume hourly workers in their career!

I’ve spoke to a number of CHROs and CPOs over the past few months and I’ve been very specific with them about having their teams check out what Paradox has put together. Well worth a demo, especially with all the pain that’s out there around hiring an hourly workforce.

I think so many organizations who have high volume hourly hiring issues right now are wondering why their ATS isn’t working better. The problem isn’t your ATS, it’s the automation behind your recruiting stack. Hiring high volume hourly workers quickly and efficiently takes a different level of automation that enterprise level ATSs do not have built. Most have a process designed around hiring your normal white collar, professional worker, and they do a fairly good job at it. Hiring 1000’s of workers a week or month, all via a mobile device, is a completely different animal!

Paradox didn’t pay me for this review (although they should!). This is how much I like this product, that I wanted to share this with all of you so you could make the decision is this would help your right now with delimma most of us are facing when it comes to hiring high volume right now!

How Much of a Pay Cut Are You Willing to Take to Work Remotely?

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A new study says 65% of Americans are willing to take a pay cut to work remotely! I thought that seemed high. Also, the concept didn’t really make sense to me. Why should someone take a pay cut to work remotely?

So, I decided to do a poll of my own on LinkedIn! It’s currently live, but it got massive traffic, and here are some of the initial results:

Tim’s Super Official LinkedIn Poll

Are People Really Willing to Take a Pay Cut to Work Remotely?

Yes, and no.

The vast majority of folks commented that there is no reason for someone to take a pay cut. But, my guess is, based on the results, if push came to shove, they probably would be willing to take a pay cut to work in the environment of their choosing.

So, you have what people say, and then you have what people actually do when faced with a real choice.

Also, I had a number of folks tell me my poll was flawed (well, of course, it is!) because I didn’t give the option of saying “No, I won’t take a pay cut to work remote, and remote is for me”, and “I expect a pay increase to work remote”. The problem is LinkedIn only gives me 4 options for poll results. So, it’s fun, but it’s limited.

Should someone take a pay cut to work remotely?

So, a lot of pro-remote folks got a bit defensive in the comments over this. I wasn’t personally asking anyone to take a pay cut. I was asking (and actually it wasn’t even me asking, I was just reacting to the new survey linked above) is working remotely valuable enough to you that you would be willing to take less pay to work in a remote environment?

I’m actually in the camp that if someone works remotely, their organization should probably be discussing with them the cost they face working remotely verse working on-premise. There are probably cases all across the spectrum of three options:

  1. It costs me more to work remotely, and my company should pay me more because of this fact, or force me back to work because it’s more cost effective, or I’m willing to take less pay because of this difference. (probably very rare)
  2. It costs me the same as working on-premise, and my company should at least pay me what it costs them to house me on-prem.
  3. It actually costs less for me to work remotely, and my company should probably give me a pay raise because I’m saving them so damn much money!

At the end of the day, everyone has a choice.

Some organizations will ask their teams to come back on-premise. This decision will be made after a lot of leadership discussion, and a decision will be made this is what’s best for the health of our organization. As an employee, you might not agree with that and thank god we live in America and are free to make the choice to work someplace else if you don’t agree with that.

Some organizations will decide to go full remote with their teams. Some will succeed, some will stay the same, some will fail. That’s the reality of being a leader and making leadership decisions. Not one of these decisions is actually right or wrong until we know the outcome.

I do think organizations, who are in a competitive talent fight, are going to have to add more flexibility. This does not mean full remote, but it does mean probably be way more flexible than they are used to being. I also think employees in general who work remotely have a rude awakening coming when it comes to technology monitoring and measured performance outcomes.

Organizations tend to bottom line. If it works, awesome, how do we do more of it. If it’s not working, we’re going to change, and find out what’s wrong. Too many employees believe they can perform better working remotely, but when I speak to CHRO’s, CFO”s, and CEO’s, the numbers have yet to reflect that that performance level. Some do perform better, but many don’t.

The question remains, would you take a pay cut to work remotely vs. on-prem?

“Hire Fast! No, Faster! Fire Fast!” The New Recruiting Axiom!

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Traditionally, talent acquisition pros would say it’s “Hire Slow, Fire Fast”. I always thought that was stupid because the reality was for most corporations it was “Hire Slow, most likely Never Fire someone unless they kill another employee in front of you…” Or something like that!

Okay, “It was Hire Slow, Fire Fast”, but we all know that never really worked. Currently, around the world, it’s mostly, “Hire Slow, Fire Slow”. I’m a true believer in we you don’t hire someone to fire them. So, move quickly, hire well, and then support the heck out of them and make them superstars, seems like a higher ROI approach to hiring!

Welcome to 2021!

The problem is, economies don’t give a crap about our axioms! Currently, in the US you better Hire As Fast As You Can, and Still that probably isn’t fast enough! So, “Hire Fast, No Faster, and Fire the Bad Ones That Got Through Your Super Fast Process!” That is really the only shot you have in 2021, and most likely for 2022 and 2023!

Let’s break down what would really happen if you started hiring super fast!

1. You would fill positions much faster than you do now.

2. You would probably make more bad hires. Turnover would increase if you do it right.

3. You would probably spend more on training.

4. You would probably hire some folks you normally wouldn’t and actually, some of those will be really good.

5. You would be forcing your hiring managers to make very quick decisions if you let them decide at all.

Of course, this isn’t your long-term let’s do this forever recruiting strategy! This is, hey, if we don’t start moving super fast, we’ll never be able to compete for talent in our marketplace!

Amazon Warehouses can currently hire candidates from applications to offer in under 30 minutes. Low skill jobs, paying around $17-21/hr. Yes, their turnover is about 150%. Yes, that is actually about normal for warehousing jobs. Turns out, Doug, the hiring manager, doesn’t have some magic selection instinct. Is the Candidate is interested? Does the Candidate show up? You’ve got a 1 in 3 shot they’ll be a good hire.

If I was in the same marketplace as an Amazon Warehouse and hiring the same level of talent, I would literally hire a taco truck to sit outside their property across the street and just hire all the people who turnover from Amazon on a daily/weekly basis. That would be my sole recruiting strategy! Let them do all the work, and I just clean up the mess!

How Could We Make “Hire Fast, No Faster, and Fire Fast” Work?

It’s pretty simple. You pay slightly above market pay. Be one of the top-paying companies in your market. Hire extremely fast, and the moment an employee starts to show you they actually suck BAM! You fire them. The reality is, being a pay leader in your marketplace will continue the funnel of incoming candidates coming.

We aren’t trying to put Jeff Bezos in space people! We are just trying to fill openings at our companies that are all about average. We treat you fairly well. You’ll have some laughs, and once in a while, we’ll buy ice cream and stuff. It’s not the best gig, but it’s far from the worst.

The key is you can’t let low performance even show up for a day! You reward, celebrate, and do all the good stuff for those who come to work. Those who come to collect a check, and not work, you have to kill instantly! Sounds harsh, but this isn’t show friends, this is show business!