That New Job Smell!

Was on the phone with a friend of mine last week talking about their new job.  He had all that passion you hear from folks who just start a job!  Everything is new, it’s cool, it’s fun, it’s engaging.  He said it’s like ‘that new car smell’, you want to be able to keep it as long as possible.

He’s right.  He’s a pro, he gets it.  He’s experienced enough to know the new job smell, like your car, doesn’t last forever. In fact, you probably have a one to two year window of enjoying that smell, until it becomes the grind.  That’s the challenge, right?  How do you keep that New Job Smell as long as possible?

It got me to thinking about how to extend the new job smell.  I to have been victim of a job losing the great new car smell.  Here are some ideas for extending the great feeling of a new job:

1. Connect with people, frequently, from outside your company.  Why?  Because the grass isn’t greener, but you wouldn’t know that because you never talk with people who are on that grass!   When you’re out with people from other companies, what you realize quickly is it’s basically all the same.  We are all grinding.  It makes your job smell a little better when you return.

2. Connect to your industry.  I took a job once and immediately knew it was a wrong decision.  The culture suffocated me!  But, I had payments, I had kids, I had a career to protect, so I grinded it out.  How?  I threw myself into HR.  I started writing. I started volunteering in my profession. I connected more.  I got engaged more than ever, in a job I knew wasn’t the best fit.  I brought my new car smell can of air freshener with me to work each day!

3. Get involved with the business.  HR job started losing it’s new smell?  Go out and get involved in the actual business of what you do.  If you make widgets, find out how those are made. Work with your operators.  When I worked for Applebees, 90% of what I did was HR related. The other 10%?  I washed dishes during lunch rush hours, I made Pico De Gallo, I learned how to mix drinks (okay, I already knew how to do that but it was fun!), I learned how to do training, I helped develop sales and marketing campaigns, etc. Operations has many pain points.  Uncover those and help fix them.

It doesn’t happen with every job, but most jobs come with that new job smell.  It’s completely natural for all of us to have an internal clock of when that job begins to smell old.  For some people it’s two years, some five, heck, for some it’s twenty-five!  The key is understanding that’s what it is.  It’s not the job, it’s you.  No, you don’t smell, it’s you believing the job now sucks, when it’s probably just the same as the first day you stepped into your now junked up office.

Figure it out.  Clean it up.  Another new job isn’t going to solve this problem.

You’re Business Can Change In A Blink!

So, there’s this lady, Mary Meeker,  who does this annual Internet trends report.  It’s super cool! Packed with odds and ends. I’m a data geek, so I love it!  Go read it, I could do a hundred posts on it! One of the things that caught me right away, actually blew me away, was this slide:

Global Smartphones

 

What does this all mean?  Basically, Google’s Android operating system and Apple’s operating system now run 97% of all smartphones.  8 years ago, it was 5%.

What happened?!

Remember your cool flip phone, the one your Dad still has?  Yeah, that was a Nokia.  What about that fat Blackberry IT made you have because it was safe for email?  Yeah, almost dead!

Think your business is really strong right now? Market leader?  Don’t blink!  It can all go away that freaking fast!

This isn’t a public service announcement, this is just a wake up call.  Know your customer. Take care of them better than anyone else ever  thought of taking care of them.  Listen to them. Hear them. They’ll tell you what they want to buy next.

Be your customers next buy.

Job Seekers! Still believe college degree not important?

From University of Michigan Econ Professor Justin Wolfers and the Bureau of Labor Statistics comes the following chart on why it’s important to get your college degree:

Unemployment by educationUnemployment rate for College Graduates = 3% ish

Unemployment rate for some college = 5.7% ish

Unemployment rate for High School diploma = 6.2% ish

Unemployment rate for No High School diploma = 9% ish

The one thing I found most interesting from this chart is the closeness between high school diploma and some college/Associate degree.  There is virtually no difference.  I think this would change considerably if you pulled out those Associate degree folks who got a two year degree in some sort of skilled trade.

Otherwise just going to college, and not graduating, is virtually the same as just going to high school and graduating.  I wonder how this might all change with companies like Google claiming they will hire people without a degree?

With organizations like the Kahn Academy, you can virtually get an Ivy League education from the comfort of your parents basement.  How long does it take for those statistics to catch up with our current reality?  When does the ease of access of education online change the numbers above?

Maybe a better question is, do you ever see a time when Fortune 1000 type of organizations will not use ‘college degrees’ as a main criteria for screening out potential candidates?  That’s a huge shift in perspective, but with pre-employment screening tools continuing to advance, we aren’t too far away from having the ability to accurately measure two individuals: one with a degree, one without, to see which one would really be the better ‘job’ fit.

In the mean time – go to school kids!

 

What is your Favorite Job Board?

Funny thing happened last week.  Glassdoor sent me one of those email surveys that companies send out. You know the ones – please fill this out, it only takes 5 minutes and if you do we’ll send $5 to cure dyslexia of Whales in the Eastern Arctic.   Of course I support Whale dyslexia so I did it.  Here is the first screen shot that came up:

Glassdoor surveyNotice anything interesting about the list of ‘Job Boards’?

Yep!  You caught it – LinkedIN everyone’s favorite job board 2.0 made the list.  I can honestly say, this is the first time I’ve ever seen LinkedIN (LI) described by another vendor as a Job Board.  I think that is telling to how LI’s competition are positioning themselves to go after some of that LI cash!

Beyond LI, CareerBuilder and Monster both have been working hard to shed the old Job Board tag as well.  No one wants to be known as a Job Board any longer.  Although, job boards still have a very valuable spot within the industry.

John Sumser, wrote a piece over at HR Examiner last week that describes this evolution brilliantly:

“The future of job boards is in competition with its customers some of the time. This isn’t really new, but we’ve forgotten that the core business model is a market of competing self-interests. While it is delightful to imagine a world where all candidates know about all jobs and vice versa, the reality is more mundane.

If you are a big brand (and there are 3,000 or 4,000 of those), the existing value of the company’s market awareness covers the cost of candidate acquisition. If, on the other hand, you are one of the several million brands no one has ever heard of, you have a different problem.

That’s where job boards come in. Companies that are expert in acquiring and aggregating audiences (not data) can help employers find workers. It turns out that this is an extremely valuable communications channel.

Where big brands are becoming their own distribution channels, little brands need help reaching the people they need. Job boards are less useful in the big enterprise game and way more useful everywhere else.”

One telling miss from the list?  What about Indeed?  Aren’t they the biggest job board of them all?  Also, is The Ladders still in business?  I haven’t heard form them in 2-3 years!

5 Retention Fixes – No Money Down

I love SMB HR shops (SMB – small/medium sized businesses) for a number of reasons, but none more than for the simple fact, smaller sized HR shops are forced to be more creative because of less resources.

Creativity and SMB HR shops, remind me of my Grandma. Grandma grew up in the depression.  People who grew up in the depression have creativity skills to burn!  They had so little, but found ways to fill their life with so many things.  Lack of resources didn’t stop them, it unleashed their creativity!  Creativity is the most underrated HR skill out their for high performing HR shops.

Having worked in big HR shops the one thing that frustrated me most was sitting around in large meetings, trying to figure out how to “fix” retention – and listening to all the ways and how much money it was going to cost.  In the end I always came back to, if we just take all this money we are going to spend on the “fix” and just go out and hand to the employees, we probably won’t have a retention problem.  Large HR shop folks don’t like to hear that!  So, for you SMB HR shop folks out there, with little or no money to spend on increasing your retention, I came up with a few ideas you might want to try before you go spend all that budget money on programs with little return.

No Money Retention Fixes:

Fire the manager with the lowest retention.  You have the data, you know who is turning people over. Your organization needs to send a message that managers, not HR and not the CEO, are responsible for retaining talent.  This has to be the first step!  Your leaders have to have a clear understanding it is their job to retain their employees, and it’s your job to hold them accountable for it.

Measure it by Department, and post it publicly for all to see.  No, don’t just share it in meetings.  Post it up in the lobby, down the halls, everywhere!  Then just wait.  It will almost change overnight.  No one likes to be at the bottom of any list, and have everyone know it.

Fire your worst performers – then use that money to compensate your best employees more.  It’s a wash.  Your worst employees aren’t helping your productivity anyway, and your best will appreciate the increase, appreciate you noticing the bad people were taking away from the team, and they’ll give you more discretionary effort.  The result – same cost (actually less if you factor in benefits, taxes, etc.) more productivity, a little less headcount.

Have your senior leadership talk about retention publicly, constantly.   That which gets measured will get changed, that which gets measured and has the eye of senior leadership will get changed much quicker!

Institute a “Save Strategy” for employees who want to leave.  Save Strategy? If an employee puts in their notice, have them go meet with your CEO and explain to her why they are leaving. You’ll be amazed at the results and how many people will change their minds.  Some people just want to know you care, and sitting down for some one-on-one with the CEO, shows that a whole bunch. Plus, it’s much cheaper than finding their replacement!

 

You Can’t Fake Passion

Just flying back from HireVue’s Digital Disruption conference this week.  This won’t be a post about HireVue’s products.  It’s pretty clear they are the industry leader in video digital interviewing technology (I think it’s funny we can’t call it video any longer, it’s now digital interviewing). This is about their 29 year old, Founder and CEO Mark Newman.

The cool thing about Digital Disruption is that it was a pretty intimate event.  HireVue’s executive team, hell most of their entire company, seemingly was at this event and interacting with everyone.  The event also allowed for a lot of up close and personal time with Mark.  Twice during the conference he got up to speak to the group of customers, prospects, analyst, etc.  Twice he showed why HireVue has been a fast growing success.

You know those times when you’re so proud, so upset, so frustrated, so happy, when you’re on the brink of showing some ‘real’ emotion? Parents I know will know these moments, when your kid does something so incredible you get choked up even telling others about it.  Twice, Mark did this while talking about his company and team.  About his vision for his company, about his vision for his team.  He is a proud parent of HireVue.

For the past three years or so when talking about HireVue with my HR Pro friends, we’ve all wondered aloud what HireVue’s play was going to be.  Do they build out a full platform ATS, HCM, etc.? Do they get bought up by one of the big enterprise plays (Oracle, SAP, etc.)? In my mind it was just a matter of time.  A ‘video’ interviewing company was not going to just make it on it’s own.

I was wrong.  It doesn’t mean that one day HireVue won’t go down one of these paths, but after spending some time with them it is very apparent that Mark and his team (Chip Luman, Kevin Marasco, Ben Martinez, Loren Larsen and Jared Wilks) have much bigger plans in growing and sustaining HireVue as a player by themselves in the Talent Acquisition space.

I’ve got to spend time with a bunch of different CEOs and leadership teams in our HR space, and across a number of industries in my career.  It’s pretty rare that I’ve been around a leader as passionate about his business as Mark, and as engaged in the development of the product moving forward.  It was refreshing, it was cool, it was motivating.  It made me feel less of a leader in for my own company!  And the bastard is only 29! It’s not fair!  What I found out about HireVue at Digital Disruption is that this is a company that is far from being done in ‘disrupting’ our industry.

This is something that is very unique in the HR Tech space, where most companies are just trying to build something fast and sell.  I found a company and leadership team in HireVue that is trying to build something not for today, but for generations.  It’s big goals and big aspirations, and I think they can do it.

Revenge Hires

Sometimes you just can’t make this stuff up!

From the land of Bad HR comes something I’ve only heard about as urban legend, the Revenge Hire!

A revenge hire is when someone hires a person to stick it to another person in their organization.  I can happen in a number of ways.  Here’s a few:

1. The Fired Re-hire:  This is when an employee gets fired by one leader, then another leader in the same organization hires that person back into a job that is almost exactly the same.  Usually this happens when the first leader and employee just had a major personality difference, and another leader saw real talent in the employee, and possibly, thinks the original leader is a tool.

2. The One Level Up Hire:  This is when your supervisor overrides your decision not to hire, and makes the decision to hire someone you didn’t want.  I’ve seen this happen within a department where the executive had a relative interview and the department manager didn’t want to offer, but was forced to hire the person anyway.  That always turns out really good in the end…

3. The HR Hire:  This is the one that just happened to me!  The one thing we know as HR Pros is, we really don’t ever hire anyone or fire anyone (unless it’s within our own department).  We do a whole lot of advising on hiring and firing, but ultimately it’s up to each leader to make these decisions.  Unless, there’s some sort of issue at play where HR is going to pull their ultimate legal trump card and make the call on their own.  This almost never happens!  For me, the manager wanted to hire one person, HR wanted to hire another person, the reason had to deal with some background issues with the managers person.  HR pulled their card, hired their person, the manager was not happy.  Ultimately it took about four weeks for the manager to sabotage the HR hire, then she went over HR’s head to an executive to make the hire she originally wanted to make.  Revenge hiring at its best!

Revenge hiring is like cancer. If you have it in your organization you need to cut it out immediately.  It’s not something a healthy organization can have.  As an HR Pro I always put a stop to it the moment I heard about it.  Each time it happens the leaders involved act like it’s totally something different and not a revenge hire.  They have to do this because the alternative should get them fired! It’s to think of a more unhealthy behavior from a leader within your organization.

What about you?  Any good revenge hire stories?

 

Would You Pay A Candidate To Interview?

Last week I got my ass handed to me for daring to consider that those who interview with a company, should pay for interview feedback.  Not just normal interview feedback, like thanks, but no thanks, but something really good and developmental.  Most people think that idea is bad.  Interview feedback should be free.  It’s not that I really want to charge people who interview a fee to get feedback, it’s just I think we could do so much better in terms of candidate experience, but we have to get out of our current mindset to shake things up a bit.

This all leads me to the next idea (hat tip to Orrin Konheim @okonhOwp) what if companies paid interviewees for their time?

Cool, right!?

We’ve built this entire industry on shared value.  Organizations have jobs, candidates want jobs, let’s all do this for free.  What happens when the equation isn’t equal?  What if candidates didn’t want your jobs?  Could you get more people to come out an interview if you paid them?  How much would it be worth?  It’s a really cool concept to play around with, if we can get out of our box for a bit.

Let’s say you’re having a really, really hard time getting Software Developer candidates to even consider your jobs and your organization.  It’s a super tough market, and you just don’t have a sexy brand.  You also don’t have the time to build a sexy brand, you need the talent now!  How much would it take to entice great candidates to give you an hour?  $100? $500? $1,000?  What if I told you I could have your CIO interviewing 5 top Software Developers tomorrow for 5 hours for $5,000?  Would you do it?

I hear the backlash of questions and concerns already forming in your head!

– People would just take the money, but not really want the job!

– How would you know these people were serious?

– Why would you pay to have someone interview when others will for free?

– Did you get hit on your head as a child?

– This might be the dumbest idea since your idea last week.

When we think about really having a great candidate experience, shouldn’t compensation be a apart of the conversation.  For most interviews you’re asking someone to take time off work, losing salary, time off, putting themselves at risk of their employer finding out, etc.  At the very least, you would think that we might offer up some kind of compensation for their time.  I’m not talking about interview expenses, but real cold hard cash, we appreciate your time and value it!

If you started paying candidates to interview, do you think you would get and have better or worse interviews?

When you put value to something, i.e., an interview, people tend to treat it as such.  Now that interview that they might go, might not go, becomes something they have to prepare for, because, well, someone is paying me to do this.  To interview.  I’m guessing if you paid your candidates to interview, you would get a higher level of candidate, and have a higher level of success in hiring.  It’s just a theory, wish I had the recruiting budget to test it out!

Talent Acquisition’s Digital Disruption

I’m headed out to Park City, UT on June 1st to be part of HireVue’s first ever Digital Disruption 2014.  Semi-User Conference, Semi HR Tech Trends Conference, one of the more intriguing agendas filled with practitioners from across industry.  The keynote will be the famous Moneyball guy Billy Beane – remember the Brad Pitt and Jonah Hill movie about baseball and selection metrics, that Billy Beane.  He was really the first guy to bring selection metrics to the forefront of what we in Talent Acquisition now use daily.   He did it to get the best baseball team possible, using the smallest payroll possible, to stay competitive in a world of competition willing to spend whatever it took.  Sound familiar to your own industry!?

I’m looking forward to seeing him talk, again.  The first time I ever saw Billy speak was the day after the Oscars when Moneyball, and it’s actors, were up for a number of awards.  He had great stories from that, plus his normal presentation on metrics.  That was a few years ago.  Things have evolved, as has the emphasis of everyone now using the same metrics.  So, now what?  What do you do when those who have more money than you, now are also using your metrics as well?  My guess is you get back to strategy and culture, and make sure you follow it, like crazy!  It should be very interesting.

On a side note, ERE recently released their annual ‘State of Recruiting‘ study.  You know what they found out?  You don’t like to be called ‘Recruiting’.  In fact, the majority of you prefer to be called ‘Talent Acquisition’.  Did you know that?  It’s uncomfortable to me.  I like to shorten everything.  I like to simplify.  So, going from one word to describe something, to two words to describe something, seems totally ridiculous!  I can’t tell you how much of a pet peeve this is to me.  It’s like when someone named “David” or “Michael” demands you call them by their full name instead of “Dave” and “Mike”.  I hate those guys!  What do you mean you want me to use two syllables when I can only use one!  I demand efficiency!

My guess is people who do this type of business for a living, on the corporate side, felt like they needed two words to keep up with Human Resources.  “Well, if they have two words in their department name, we need to words in our name as well!”  No one would admit this, but in reality, it’s how this stupid stuff happens.  There is actually nothing wrong with calling Recruiting, Recruiting.  HR use to be ‘Personnel’, but had to change it because ‘Personnel’ just didn’t encapsulate what ‘we’ really did.  Now, even ‘Human Resources’ is coming under fire from progressives because we shouldn’t think of our employees, our people, as ‘Resources’.  They are People!  So, you get these ridiculous titles like Chief People Officer and VP of People.

I hear you Recruiters.  I know you want to be all big and fancy and “Talent Acquisition” seems so much more big and fancy…  But you aren’t kidding anyone.  You’re still a recruiter.  You’re not ‘acquiring talent’, you’re putting asses in seats.  Get over yourself, and get back on the phone.

I only bring this up because when I’m in Utah with the HireVue folks, I’ll be rubbing elbows with many ‘Talent Acquisition’ Pros.  Talking about all the new cool trends in, well, Talent Acquisition (a little part of me just died).   I think what Billy Beane will all remind of, though, is that while technology and analytics can disrupt any industry, you still need to have great vision, solid strategy and the courage to follow through with your plan.

My guess is that hasn’t changed as much as we like to change what we call ourselves!

SHRM Releases Their New Certification Designations!

So, currently you have a PHR (Professional of Human Resources), or a SPHR (Senior Professional of Human Resources), or a GPHR (Global Professional of Human Resources) from HRCI.  SHRM announced it was launching it’s competency based program of certified HR professionals, and the one thing everyone wants to know is what are my new letters going to be!?!?

Hello, My Name is Tim Sackett, SPHR.  But not for much longer, soon I’ll acquiesce to the new SHRM certification because that’s what we do as HR Pros, we give in and take it.

I like having letters after my name.  It makes me feel important, even though only HR people have any idea what they mean.  I’ve always known the letters were a little bit of a fraud.  I got my SPHR without every working in HR.  I can say that now because the statue of limitations has run out on SHRM legally taking away my SPHR, plus my SPHR is now worthless in the eyes of SHRM so they could care less about it!  In 2001 I accepted my first corporate HR gig, after working at a recruiting agency for eight years. I sat for and received my SPHR, without technically ever working in HR.  I did have eight years of recruiting experience, which mostly consisted of sales.

Either way, I felt proud to have letters behind my name.  This is why I’m super excited when SHRM chose my little old blog to make such a super big announcement of their new designations!  Here are the new SHRM Certification Designation letters (if they allowed me to choose them):

HRN – Human Resource Ninja – The HRN designation is for HR Pros who actually get something done, and you never have to hear about it.  That shit just happened and nobody knows how it happened. That’s because it was done by an HR Ninja!

SHRN – Sr. HR Ninja – Like the HRN, the SHRN gets stuff done without needing acknowledgement, but also without notice gets rid of horrible performing employees and leaders, never to be heard from or seen again.  Cold HR killers.  You need to get rid of an under-performing employee? Call a SHRN!

CHRR – Corporate HR Recruiter – The CHRR is a designation for those folks who work in corporate recruiting but don’t actually recruit, but they do a lot of stuff that sounds like recruiting, but isn’t really recruiting, because they don’t really want to recruit, they want to be in HR.  Is that clear?

SCHRR – Sr. Corporate HR Recruiter – The SCHRR is savvy enough to not only not doing any real recruiting, they’ve made a career out of coming up with analytics to prove how good of a non-recruiter recruiter they really are.  The SCHRR is also tech savvy enough to find programs that will endlessly post and pray, so now they can find ways to use Pinterest to not recruit great talent.

NHRBP – Not HR Business Partner – The NHRBP is someone who is so strategic, so business savvy, they aren’t actually considered to be in HR any longer.  A NHRBP can actually run your company. They know everything: Operations, Finance, Marketing, Sales, etc.  Just don’t ever ask them to plan a picnic, organize your annual United Way drive or send flowers to a grieving employee, because they don’t do that!

SNHRBP – Sr. Not HR Business Partner – Or as we like to call it- The CEO.  Moving forward SHRM will now push that every single CEO in the world get their CNHRBP certification.

HRGP – HR Global Professional – The HRGP is like the current GPHR but we moved the letters around. This is for those people who fell into HR and traveled overseas in either high school or college and decided they would rather live outside of America.  We don’t understand them either, but American companies like to feel like the people they send overseas to offend other countries have some insights, so here you go.  No SHRGP will be offered because why.

PhDP – The Doctor of People – I had to do this one for my professor friends who teach HR – hello Matt Stollak and Marcus Stewart! The only way you can get this designation is by spending most of your life at university and actually getting a PhD, and teaching HR classes every Tuesday and Thursday from 9am to 10:30am.  I might actually go back to school because having a PhDP would be the coolest designation ever!

I can’t wait to use my SHRN designation! Thanks Hank!