Category Archives: The HR Rules

What Are Your Rules for Engaging Your Employees After Hours?

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On January 1, 2017, it became ‘legal’ for French workers to ignore online communications from their employer when those communications were sent during non-work hours. Meaning if your normal work day was 9 am to 6 pm, any communication sent outside of those times can legally be ignored and the employer has no recourse:

With the implementation of this law, the country aims to tackle the problem of the so-called ‘always-on’ work culture by giving employees the ‘right to disconnect.’

While the new law stipulates that employers sort out viable ways to avoid the intrusion of work matters into the private lives of employees, for now the ‘right to disconnect’ foresees no penalties for companies that fail to reach such agreement with workers.

In such cases, employers will be required to “publish a charter that would make explicit the demands on, and rights of, employees out-of-hours,”

While this is currently only the law in France, we know eventually we’ll see this type of legislation begin to creep into many other countries as well. Currently, most American companies have more of an ‘always on’ concept of work communication response culture. Meaning, if I send you a note, whenever I send you a note, I expect a reply when you see it.

Of course, there are organizations and leaders who have taken the opposite stance on this, but those are really few and far between. Those organizations understand the importance of balance between work and your personal life. The problem comes into play as we give our employees more and more flexibility in their work schedule, we also expect more flexibility in how we communicate with them as employers.

That’s the one issue I see with the French law. The French are still working under a very traditional style of work. You go to an office. You do work. You go home. In America, and many other countries, that type of work culture is no longer the norm. So much flexibility has been added into employees working schedule that traditional communication rules of when and how become very difficult to manage, and quite frankly even employees wouldn’t want those rule.

So, should you have after-hours work communication rules? If so, what should those rules be? Here are mine:

1. Salaried employees, with flexibility in their schedule, in leadership roles, need to be available 24/7/365. You might disagree with this, but at a certain level in organizations, you are always available. The one caveat to this is when you have something personal, or an emergency issue, and have set up a communication plan where another leader is covering for you and taking on your responsibility.

2.  Sales pros and leaders must respond to clients in an expected manner when there is a client issue. “Expected” then becomes a negotiated stance with your clients. So, if your clients expects an immediate reply, you should reply immediately. If you’ve negotiated twenty-four hours, then you reply within twenty-four hours. The point being, negotiate communication expectations up front, not when there’s a problem for the first time!

3. Employees are expected to communicate to their leaders about a known issue that could have a drastic impact the organization immediately. After-hours, during work hours, anytime. Salaried, hourly, temporary, etc. If there’s a problem, let someone know. I don’t hold you responsible for taking care of it, but I do hold you responsible for letting someone know.

4. Don’t be a hero. If you’re at your daughter’s school play, don’t leave to answer a phone call just because you see it’s a work number. Let it go to voicemail and return the call, if needed, after the play is done. Don’t return an email message immediately on Saturday night of something that can easily wait until Monday morning. Just because someone else decided to work on Saturday evening doesn’t mean you are expected to work Saturday evening. It might just be that time worked well for them.

5. Don’t expect others to have your bad habits. Just because you love responding to email at 3 am does not mean others will love doing the same thing, and you believing they should makes you look like a terrorist.

What are your after-hours work communication rules?

7 Steps to Fixing a Broken HR Department

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I’m taking a break from my normal writing during the holidays to share some of my most read posts of 2016. Enjoy. 

Almost any HR leadership position you’ll ever interview for this is the how you get the job. Almost always they’re hiring a new HR leader because someone believes HR is broken. So, you tell them this plan. You get hired. You fix it. 

I had a friend start a new HR leadership position recently. When I spoke to her the other day, she talked about how the department she has inherited is completely broken. Her first question to me was, “how do I turn this thing around?”

We all have asked ourselves this question, haven’t we?

So, often you get your first shot at leadership because something is broken and a change needs to be made. Rarely, as a first leadership position, do you walk into Disneyland! Oh, look, everything is perfect, all the processes are great, all the people are hard working and get along, the budget has more money than I know what to do with!

It’s just not reality. If the department had all that, they wouldn’t be hiring you!

I gave her my steps to turning around a broken department, from my experience of turning around broken departments!

Step 1 – Don’t start by thinking you’re going to change the culture immediately. The culture is bigger than you. The only way you could truly change the culture is to go in day one, fire every single person, and implant your own new team. Culture will always win.

Step 2 – Look for low hanging fruit and pain points. Anytime you walk into a broken environment there are always simple little things you can do and change, that will be big wins. Do those first. This will buy you time to do some of the bigger things you need to do, and at least you’ll be starting with positive energy.

Step 3 – Fire bad people fast. I don’t care that they’re the only one who knows how to make changes in the system. If they’re bad, fire them. Again, the organization will thank you. And if you’re truly broken, being broken a little longer won’t matter, and now you’ll have an excuse.

Step 4 – Hire people who are loyal to you, first, and the organization second. Broken departments eat up and spit out more HR leaders than you can imagine. It would be the first question I would ask when interviewing – so, how many leaders were here before me? Oh, five in five years, thanks, I’ll pass. If you’re going to put up a good fight, you need people who will die by your side.

Step 5 – Have a plan. Gain executive buy-in of that plan early on. Continue to update executives on the plan. It won’t be fixed overnight, but managing up on the progress you’re making, will ensure success over the long run.

Step 6 – Build extensive relationships with your peer group in other functions as quickly as possible. To fix awful, you need friends. Friends in IT, Marketing, Finance, Operations, etc. You need those champions on your side, supporting your change. I don’t need everyone in my department to like me, I do need my other functional peer group to like and respect me if I’m going to turn this puppy around.

Step 7 – Stop saying HR is broken, or bad, or you’re fixing it. Start using language that we’re building best-in-case processes, world-class technology, market-leading functions, award-winning talent, etc. The organization needs to change the language of what HR is, to make it what it can be.

It’s the hardest, most challenging, thing you’ll ever do is turn around a broken department, but it will also be the most rewarding and best thing that ever happened to your career!

The Secret to Being Happy at Work

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We’ve all been sold a really harmful lie, by a lot of people.  That lie is:  To be truly happy at work, you must do what you love (or some variation of the same theme). It’s complete garbage that is usually told to you by an ultra-rich person (or celebrity) who can do anything they want.

Someone who really doesn’t have to earn a living because they have a spouse earning a living for them or someone who just flat out got lucky, right place, right time, and does something they actually love.  I know, I know, “Tim, you create your own luck!”, said by the same idiot who’s wife is a brain surgeon and allows her deadbeat husband to be a “writer” at home.

Still, most of us define our happiness like this:

Step 1 – Work really super hard.

Step 2 – Really super hard work will make you successful.

Step 3 – Being successful will make me happy.

I hate to break this to you, being successful will not make you happy.  It will allow you to buy a lot of stuff, you’ll probably have less money arguments and you might even feel good about your success, but if you’re not happy before all of that, there is a really good chance you won’t be happy after to gain success.

Let’s start with this concept:

Work Success ≠ Happiness

Have you ever met someone working a dead-end job, a just-not-going-anywhere type of job, but they are completely joyous?  I have.  I envy those people.  They do not define their happiness in life by the level of success they’ve obtained in their career. Their happiness is defined by a number of other things: are their basic needs met, do they enjoy the people they surround themselves with, do they have a positive outlook on life, etc.  These individuals do not allow the external world to impact their happiness.

Their happiness is derived from within.

In HR I’ve been forced to learn this because I’ve had people try and sell me on that Engagement =’s Happiness which is also a lie.  I’ve had incredibly engaged workers who are very unhappy people and very happy people who were not engaged.  I’ve found over time, I can do almost nothing to “make” someone be happier.

I’m an external factor to their life.  Don’t get me wrong, as a leader, I can give praise and recognition, I can give merit and bonuses, etc. While that might have a short-term impact on an employee’s happiness, it’s not truly lasting happiness that comes from within.

So, how can you help someone find their happiness? 

I think we have to start realizing that you don’t have to ‘work’ at something you love, to have happiness at work.  Putting work into this perspective of life is key. I like what I do a whole bunch, hell, I blog about it! But if I really thought about it, I don’t ‘love’ it.

I love my family.  I love floating on a lake on a warm summer day.  I love listening to my sons’ laugh in pure joy.  I find my happiness in many ways, only part of which I gain through my career. My secret to happy work is finding happiness in a number of aspects with my life.  That way if I’m having a bad day at work, or a bad day at home, I still have pockets of happiness I can adjust my focus to.

What is your secret to being happy at work?

5 Things HR Leaders Need to Know About Developing Employees

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I think we try and deliver a message in organizations that all employees need and want to be developed.  This is a lie.  Many of our employees do want and need development. Some don’t need it, they’re better than you.  Some don’t want it, just give me my check.

Too many of our leaders truly believe they can develop and make their employees better than they already are.  This is a lot tougher than it sounds, and something most leaders actually fail at moving the needle on.

Here are some things I like to share with leaders in developing their employees:

1. “When someone shows you who they are, believe them the first time” -Maya Angelou.  I see too many leaders trying to change adult employees.  Adult behaviors are basically locked. If they show you they don’t want to work.  They don’t want to work.  Part of developing a strong relationship is spending time on people who are not a waste of time.

2. People only change behavior they want to change, and even then, sometimes they’re not capable of it.  See above.  When I was young in my career, I was very ‘passionate’. That’s what I liked calling it – passionate.  I think the leaders I worked with called it, “career derailer”.  It took a lot for me to understand what I thought was a strength, was really a major weakness.  Some people never will gain this insight.  They’ll continue to believe they’re just passionate when in reality they’re just really an asshole.

3. Don’t invest more in a person than they are willing to invest in themselves.  I want you to be great. I want you to be the best employee we have ever had work here.  You need to be a part of that.  I’m willing to invest an immense amount of time and resources to help you reach your goals, but you have to meet me halfway, at least.

4. It’s usually never the situation that’s pissing you off, it’s the mindset behind the situation that’s pissing you off.  Rarely do I get upset over a certain situation. Frequently, I get upset over how someone has decided to handle that situation.  Getting your employees to understand your level of importance on a situation is key to getting you both on the same page towards a solution. Failure to do this goes down a really disastrous path.

5, Endeavor to look at disappointment with broader strokes. It’s all going to work out in the end.  It’s hard for leaders to act disappointed.  We are supposed to be strong and not show our disappointment.  This often makes our employees feel like we aren’t human.  The best leaders I’ve ever had showed disappoint, but with this great level of resolve that I admired. This sucks. We are all going to make it through this and be better. Disappointment might be the strongest developmental opportunity you’ll ever get as a leader, with your people.

As you get ready for 2017 and you have big plans for employee development in the new year, keep these things in mind. Development of adult learners, your employees, is extremely complex. You want to help them better their weaknesses when in reality you should really be focusing on how to leverage their strengths, at least this is what science tells us.

Regardless of your approach, employee development fails when you try a one-sized approach to teach all the employees the same. The best employee development is individualized, focused, and driven by the employee themselves.

The Worst Holiday Gifts You Can Give Your Employees

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It’s usually HR’s job to come up with the annual employee gift. Most companies are lame and will do the exact same thing every year. If they don’t give a turkey on Thanksgiving, they’ll definitely give out turkeys at Christmas. If they did give a turkey at Thanksgiving, you’ll likely get a ham or a fruit cake for Christmas.

Can I just say Christmas, instead of the “holiday season” or list all the possible options? My family is Jewish, but we get it, almost no company will ever recognize Chanukah, and if they do, it’s usually and insulting, “Oh, isn’t that the Jewish Christmas?!” Ugh. Most of the American workforce follows some Christian-based religion that celebrates Christmas, so it’s just easier to play along with the majority.

At some point, usually right around the pagan holiday of Halloween, someone in HR will raise the question to leadership, “Hey, what are we doing this year for ‘Christmas’ for the employees?”  What they really are asking is, “How much money are we spending per employee for some gift that looks more expensive than what it really is?”  Depending on the organization, it’s a wide range!

Here are the worst holiday gift ideas to give your employees:

  • Company Logo Portfolio – you know those fake leather bound binders with a legal pad inside. Twenty years ago those were so hot! Now, they’re sad. If you give this out as a gift you should be shot. “Oh, great, thanks, a pad of paper I can’t wait to take a picture of this and post it on my Snap making fun of the lame company I work for!”
  • Company Logo Bag – Any bag really. Duffle. Messenger. Backpack. The only time this isn’t lame is when it’s a really nice bag. Meaning the bag, minus your stupid logo, better cost at least $100 per bag. Your $12 limit per employee just makes any bag you choose, sad. Oh, it’s a Herschel bag, okay, you’re good, send me one to!
  • Any Company Logo Item Your CEO Wouldn’t Buy For Themselves – Let’s face it no one wants a crappy polo shirt, or cheap hoodie, or water bottle made in China. If your leadership team wouldn’t buy this on their own and use it, don’t buy it for your employees. If your CEO is a cheap SOB, ignore what I said above and just skip logo items altogether!
  • Any Mass Pre-packaged Food Items – You know what really sucks? Getting a gift basket of elf-sized trial-sized food items made to look gourmet that were probably made seventeen months ago.
  • A Charitable Gift in “My” Name – I love being charitable. I hate when some tries to be charitable on my behalf. You don’t know what I support! I might hate sick puppies and I don’t want money going to them. That’s not your call. My favorite charity is my kid’s college fund! Are you giving me money for that?

Employee gift giving, especially the bigger your organization is, is a tough game.  You don’t want to be cheap, but if you have 10,000 employees, that one endeavor becomes super expensive! The best thing to do is just stop it all together!

You go through one negative year of people complaining they didn’t get their lead-based painted candy corporate logo candy dish, then the next year no one remembers. Instead, let your hiring managers throw potluck lunches and have some fun. People will remember those, have more fun, and they might actually interact with each other!

 

 

Reindeer Games: How Santa Ruined Inclusion Forever

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I’m a big fan of what Jennifer McClure is doing with her DisruptHR events! 5-minute presentations that challenge the audience to think about things differently. It’s fast paced, it’s fun, it’s unlike anything else in HR and that’s awesome! If you want to bring a DisruptHR event to your city contact Jennifer through the DisruptHR website and she’ll answer all of your questions.

I can tell you from going up on stage and doing these 5 minutes is way harder to do than a full hour! In an hour you can wander around and come back to stuff you forgot. In 5 minutes you need to have a narrow topic and be tight! It’s so much fun!

This is one my most recent DisruptHR talks. It’s the story of Rudolph the Red-Nosed Reindeer and how Santa is like most old white guys when it comes to hiring and selection. I will guarantee you’ll never watch that movie again without thinking about this! Enjoy.

Reindeer Games | Tim Sackett | DisruptHR Talks from DisruptHR on Vimeo.

The One Conference HR Pros Need to Go to in 2017 #WorkHuman

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So, I’ve been on the record that my favorite conference to attend is the HR Technology Conference. It’s my favorite because I geek out on HR and TA Tech and I’ll send three days on the expo floor demoing every product under the sun. That’s me. That’s not most HR pros.

I’ve actually had HR pros read my stuff and go to HR Tech and then come back to me and said they weren’t too happy with my recommendation. When I asked them why they went, it was because it was my favorite conference. To which I needed to ask, but are you even into HR Tech or have a need to buy? It was always no!

The one conference that I really like and I’ve yet to find someone who didn’t get a ton out of it, has been Work Human. Work Human is really unlike any HR conference you’ve gone to. It’s as much about making you a better person, as it’s about making you or your organization better at HR. You leave feeling positive, refreshed, ready to go back and make things better. Let’s not kid ourselves, that’s really hard to do for a conference!

At the end of May in 2017, I’ll be heading back to Work Human for my third straight year. The content stream is unique. Don’t think you’ll be sitting through non-stop hour and fifteen-minute sessions, Work Human is not that! You’ll find twenty-minute sessions, hour sessions, A list keynotes, time to meditate if you’re into that, or time to have a cupcake, if you’re into that (I was way more into the cupcakes!).

The Work Human folks are actually offering my readers a $100 discount off the early-bird pricing of $895, if you register before the end of 2016 (December 31st). All you have to do is visit the Registration page and put in the code – WH17INF-TSA. 

For what you’ll get for $795 there isn’t a better conference value on the planet for HR! So, here you go, this is how to use up that last little bit of budget money you have left and before finance will take away unless you use it. Plus, we can sit down and share cupcakes!

Check out the conference site and I hope to see you in Phoenix in 2017!

The Sackett Rules for your Annual Holiday Office Party

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Oh, it’s beginning to look a lot like Christmas, err, office party time! And you know what that means, inappropriate behavior and awkward moments! But don’t fear, Uncle Tim is here to save you with a few simple rules.

Each year at the greatest technical recruiting company on the planet, HRU Technical Resources, we throw an annual holiday party.  They’re kind of legendary and I can neither confirm nor deny that we have our party in a bar next to a strip club. Next to, not in.

As you can imagine, we’ve had to set up some rules over the years. Feel free to use these or adapt them for your own office party:

  • The company will pay for your ride home if you’ve been drinking. Don’t use the force, that only works if you’re a Jedi and no matter how much you drank, you’re not a Jedi.
  • Don’t talk shop, unless there’s money to be made, then talk all the shop you want.
  • If you don’t show up and claim you weren’t feeling well, but you were actually at work that day, we’ll basically make up stories about the real reason you decided not to show up.
  • Attendance isn’t mandatory, please don’t come if you don’t want to come. We want to have fun and if feel you have to be there for some odd reason, you’re not fun.
  • Former employees are welcome to attend unless I hate them, then don’t have them attend.
  • Don’t corner your boss when you’re drunk and ask for a raise, unless they hit on you in an inappropriate manner, then completely ask for a giant raise.
  • Talk the newbies. It sucks bringing your spouse or significant other to a company party and then no one pays attention to you. Go out of your way to involve the new folks into your conversation and get to know them.
  • Don’t be the last to show up, or the first to leave. Wait, what?
  • Drink all you want. Remember, everyone is always watching.
  • Don’t hook up with a co-worker at the party. None of us want to see that, at least wait until you get in your Uber and give the driver a show.
  • The company will pay for your ride home. Don’t be an idiot.

Many HR leaders and pros don’t feel it’s appropriate for a company to have a party and provide alcohol. I get it. I’m good either way, you have to know your culture and what they want and be willing to set limits.

I’ve worked in giant companies and small companies and all of those companies had holiday parties with alcohol. You’ll have issues. Be prepared on how you’ll handle them. Help your employees out before they get themselves in trouble.

I always felt it was my job as an HR leader to take on that role within the business. I didn’t want my leaders being the ‘bad’ guy, so I took on that role when it was time to pull someone aside. They appreciated and they knew I wouldn’t hold a grudge on the employee who maybe went a bit too far.

Have an enjoyable holiday office party season!

 

Notes to HR Vendors #6 – Client Holiday Gift Ideas

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I’ve done a few presentations titled something like, “HR Tech Buyers Guide”, “How to Buy HR Tech”, etc. The presentation is designed for HR and TA practitioners to help them become better buyers of HR Tech. To understand the crap that HR and TA Tech vendors do and say to get you to buy stuff you might not need, want, or will use.

The interesting thing about these presentations is that half the audience turns out to be the actual vendors themselves wanting to hear what it is I’m telling the real HR and TA leaders! It’s smart for the vendors. It helps make the better sellers as well. Well, at least some that actually listen!

Based on these interactions I decided to build a series of what has come out of interactions with the vendors themselves, aptly named “Notes to HR Tech Vendors”. Look I don’t alway have to be creative! Enjoy!

Notes to HR Vendors #6 – Client Holiday Gift Ideas

There two ways this post can go, 1. A post about the gifts you actually give that are awful, 2. A post about gifts you could give that people would actually enjoy. I haven’t figured out which way this one will end up, so here we go…

About this time every year I start receiving gifts in the mail from HR and TA tech vendors. Ironically enough most of the HR and TA companies I’ve highlighted on my widely popular and over-shared weekly tech review, T3, rarely send me anything, even though they share with me constantly how many sales they’ve actually made because someone read about them on this blog. But, I’m not bitter, I did it for me, not you.

The gifts I start receiving are from the vendors I’m actually paying. Makes sense. They want to keep getting paid and figure if they send me of their ‘popular’ desk calendars I’ll for sure sign up again next year to use their product or service!

It’s fashionable in the HR and TA blogging community to post pictures of the gifts we receive from vendors, thanking them for being so nice. This isn’t the real reason we post these pics. The real reason is to shove it in the nose of the other bloggers who didn’t receive the gift in a petty one-ups-manship of who’s someone better because they got a logo mug filled with stale candy and you didn’t.

I personally hate this game, but I didn’t create it, I’m just a player. Hate the game, not the player!

So, what are the best gifts you could give? It really depends on the margin business you’re in. If you’re selling background check services, you’re probably not spending much on client gifts. If you’re selling annual HRIS enterprise level software, you might be handing out Mini-Coopers for all I know.

If I was in charge of gift giving to your clients, here’s what I would suggest:

– Free Consulting Service and/or Product. Here’s the thing, you know what your clients suck at, probably better than they do. Help them fix something, something they would usually pay for, but you have the expertise to solve it with little effort.

– Something Personal to your Main Client Contact. I have a client who loves chocolate. I send her chocolate. I don’t send everyone chocolate, because Ted, another client, doesn’t like chocolate, but he loves craft beer. It takes a little more effort, but it means more. (Side note for HR Vendor Executives – this is also a good test to find out if your sales folks have been building relationships! If they have no clue, they have no clue!)

– Development Opportunity for the individual or their team. I once had a vendor ask me to do a half-day workshop with a corporate recruiting team. It was the vendor’s gift to the client for being a great client. I had this happen with another vendor who had me come and have breakfast with a TA team and share ideas and thoughts on how they could improve. I’ve also had vendors invite me to a leadership conference on their dime.

– Anything sweet that can be shared. No fruit isn’t sweet! I’m talking candy, cookies, etc. That stuff is magical, it disappears almost instantly in an office setting! Fruit get’s thrown away in about two weeks.

– A great bottle of wine or spirits. If your client is a drinker, they’ll appreciate this more than you know! Most of that appreciation will come around 7pm on a Friday night, and they’ll remember you! I can tell you CareerBuilder sent me a great bottle of wine once. Many vendors have sent me bottles of Gin from all over the country. I appreciate those vendors the most!

– A Note to their Boss. What!? It’s simple and cheap. A handwritten note to the executive they report to, or even above them all the way to the CEO, saying how great it is to work with a smart and caring partner, someone who is constantly trying to make your organization better, and I thought you should know.  Explain what makes them better than other peers in their field. That gift will give back in many ways!

– Something they wouldn’t normally buy themselves. High-end Sunglasses, Wireless Beats, Google Home, Amazon Alexa, etc. For a hundred bucks you get a “Wow! OMG! Thanks!” You get remembered. I personally had a vendor give me a Northface jacket with their logo on it. I wear it often!

There you go from free to a few thousand dollars, all will make a statement, all will make people remember you when it comes time to budget more money for your product and services. If you want to know what won’t work, hit me up after the holidays and I’ll tell you the worst gifts I got!

 

 

 

HR’s “You” Problem!

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Did you know 67% of second marriages fail?

That seems high to me.  You would think conventional wisdom would teach us that those folks failing the first time what they did wrong, and what they need to differently the second time to make a marriage successful.  But it doesn’t work that way.  By the way, 73% of third marriages fail.  We get worse, not better!

Why?

It’s because of you.  You suck at marriage.  Stop getting married!  Now, no one really wants to believe this, which is probably the foundational

Now, no one really wants to believe this, which is probably the foundational problem to begin with, but the one common denominator in every failed second and third marriage is you.   You are the problem.  For whatever reason that might be, you’re just bad a picking a spouse that you are compatible with, and the more times you do it, the worse you’re going to get.  Buy a dog, there great companions.

HR has ‘You’ Problems.

We tend to want to think it’s everyone else.  It’s not us!  We get it.  It’s those damn idiots over in sales, they’re morons!  The stupid folks in operations never do anything right!

Yeah, it’s them, not us.

We have ‘you’ problems because we refuse to believe that maybe, just maybe, we are the ones who don’t get it.  Maybe it’s us, that needs to change.  Maybe, all this time, the reason we haven’t gotten that seat at the table, no respect, lacked influence, had nothing to do with everyone else, it had to do with us…

No way, can’t be.  We get it. Right?