Category Archives: Employee Engagement

You Need a Professional Tribe

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One of the things I speak about when presenting to HR pros is there need to become part of the ‘Tribe’.  Meaning, if you want to have your seat at the table, you want to gain influence with your leadership team, you need to become part of that tribe.  How do you do that? Well, every tribe is different, you need to figure that out. There is no magical answer, but my guess is they have or do something in common. Find out what that is, and slowly work yourself into that tribe!

HR people struggle with this concept.

“Tim, I just want to do my job and go home!”  Okay.  Then stop bitching that you’re not getting any respect from your executives.  You’re choosing not to be part of that tribe.  Tribes take care of themselves.

You see, most HR pros place themselves on a professional island.  Just Tom Hanks in Cast Away, they’re all by themselves, plus maybe there own little ‘Wilson’ comfort toy picked up at a SHRM conference, a Monster stuffed animal, a Careerbuilder ‘recruiter’ doll, you know the ones!

I have a really, really cool tribe.  In fact, I have many tribes.  First and foremost of have my family.  My HRU tribe is next.  I probably spend more time with them, then my real family on a daily basis!  I also have a number of other personal tribes around youth sports, neighborhood, etc.

My FOT tribe is professionally very cool and satisfying. It’s a group of HR and Talent bloggers who are super smart and snarky, and they make me laugh every day.  I support this tribe and they support me.  They make my professional world better.  They help make me get excited about what I do, and how I do it.  They challenge me to be better. There are many subsets of that tribe, like the 8 Man Rotation tribe, the greater HR blogger tribe, etc.

Tribes are important.

HR and Talent Acquisition pros need to take down their locked HR office doors. Take them right off the hinges.  Get out and start getting involved with professional tribes.  Start in your own organization first.  Do you support a department or client group?  Get into that tribe, now!  Go to lunch with them. Go for drinks after work on Friday.  Bake cookies and bring them to the tribes.  All tribes like to eat and drink! Never underestimate the importance of being a part of that tribe.

I hear from HR pros who tell me all the time, “Tim, ‘they’ just won’t listen to me. How do I get them to listen?”  My first question is to ask them what relationship they have with whomever isn’t listening. That answer is usually, none, or next to none.  They aren’t part of that tribe. That’s the real problem.

I’m not saying it’s easy to break into every tribe. It might not be, but that shouldn’t stop you from trying.  Also, you can create your own professional tribes.  There are so many people just like you that just want to be a part of a tribe.  Go find them! Start a tribe.  You’ll be better for it.

Employee-Zero

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All this Ebola talk and Patient-Zero stuff has got me all fired up to be an investigator!  I can’t even imagine the nightmare it must be to try and track back all this illness to the first person.  But, it’s also the coolest thing that they can actually do that!

What if we could trace back to ‘Employee-Zero’?

You know, that one hire, that one employee, that turned it all around for your organization.  I’ve worked at some really successful companies, and I’ve worked at some companies that were successful and then on a downward trend.  I like to think that my hire didn’t put us on a downward trend, but let’s face it, no one really did any due diligence to find out for sure!

You see organizational leadership do this all the time for bad hires and bad results.  I have to say, usually, Chief Marketing Officers (CMOs) take the brunt of this.  “Well, we were great before they hired that new CMO, then sales went into the tank and we haven’t been the same since!”  CMOs become Employee-Zero more than any other single employee! They get way too much blame for bad results, and way too much credit for good results!

You almost never hear about Employee-Zero when it comes to good results!  “Yeah, you know when we really took off, it’s when we hired Tim!”  Bad results equal a bad individual hire.  Good results equal a team of good employees and good hires.  Like how that goes!?  We like to place blame on a few, but give credit to many. Welcome to modern day leadership theory.

We measure almost everything in in HR and Talent Acquisition, you would think one of the new shiny data analytics companies would come up with some secret sauce on how to figure out which one of your employees is Employee-Zero.  Why would it be important?  If we could figure out why that one employee, or why certain employees early on made us successful, or put us on the path to success, don’t we really finally solve the hiring equation?

It’s a bit altruistic I know.  The reality is we would be looking at historical data, the times have changed, the conditions have changed, there is no real way of us replicating that exact scenario again to get the same magical results.   Regardless, I think it would be cool to know, I’m a HR geek that way.  Talk about analyzing your hiring!  I’m sure it’s just a matter of time, many organizations obviously have the data, we just need some data scientist to believe it matters.

What do you think?  Do you know who your Employee-Zero is?

Unlimited Vacation Policies Suck!

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Well, it had to happen, unlimited vacation policies have jumped the shark!  Billionaire Richard Branson announced this week his company, Virgin Group, would begin offering unlimited vacation to all corporate employees. Here’s a statement from Richard:

“Take a holiday whenever you want. Take as much holiday as you want. We’re not going to keep a check on how much holiday you take,” he said in a CNN interview…”Treat people as human beings, give them that flexibility and I don’t think they’ll abuse it. And they’ll get the job done,”

Here’s what Richard knows, it’s been proven time and again, study after study, that companies that implement unlimited vacation policies actually show a decrease in vacation time used, not an increase!  He’s not making a decision based on people, he’s making a decision based on business.  That’s how you become a billionaire, and not a thousandaire!

One other issue I have with the announcement, is him saying ‘we’re not going to be checking”.  Really!?  You aren’t going to have anyone checking who and how much vacation is being used. What if you have some employees not using any vacation at all?  Isn’t that a problem?  Shouldn’t someone be ‘checking’ on this?

Let’s face it, unlimited vacation day policies were garbage the moment companies discovered that the psychology of these policies was causing their employees to actually take less time off, not more time.

We all write and design policies we think will have benefit to our employees and the organization.  It’s a balancing act.  As soon as you come out publicly with a policy and state it’s a ‘benefit’ to your employees, when you know it isn’t a ‘benefit’ to your employees, you lose credibility.

The design of unlimited vacation policies were broken to begin with, but we got sucked into the dream of taking every Friday off, and taking a 3 week holiday in the summer to some island.  Then reality kick us in the teeth and we realized what would actually happen if we tried doing something like that.  It’s hard enough to use the time you had given to you previously, and your leadership team made your employees feel like crap when they did have to use it.

Unlimited time off was designed to be trap.  Let’s see which poor sucker will actually try and use it, and then we know which person is least engaged and not fully on the bus!  No one will say this, because the companies using these policies think they’re saving the world one stupid app at a time.

The reality of most work environment is you are hired to do a specific job.  When you are not there that job doesn’t get done, or at the very least gets put on hold for the period of time you’re gone.  So, you, taking off all this wonderful vacation time, only means your job really doesn’t get done.  This becomes a performance issue, and/or a resource issue, since now we have to hire someone else to pick up your slack while you’re out on ‘holiday’.

How long do you think you’ll keep your wonderful job, with unlimited vacation, when your organization is having to bring in other people to do the job you are supposed to be doing?

Yep. Not long.

What’s a better alternative?

Design the amount of time off around business needs.  I’m in the Midwest, most companies are a ghost town between December 23 and January 2 or so, depending on the calendar. They are also empty Thanksgiving weekend.  Throw in a few days around July 4th, and a week for spring break, and you have almost 3 full weeks of vacation time.  Your employees now have sick time, doctors and dentists appointments, a day here or there for personal business (banking, family, etc.), there goes another week.  How about a real vacation?  You know the kind where you sit at home with a list of a thousand things to do, but spend four days watching Netflix!  Now, we’re at 5 weeks.

5 weeks of total time off, probably works for about 99% of people in the world.  Anymore and it’s hard to actually do your job.

HR’s Ebola Crisis Plan!

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Wait for it…

Any minute now some executive is going to come into your office and ask ‘you’ what you’re doing about this Ebola outbreak!

I’m not trying to slight the importance and the tragedy that disease is currently on path to creating in West Africa, it’s horrific.  But our American media is bringing this to hysteria levels in the states!  As of my time writing this, there are 3 confirmed cases of Ebola in the U.S. and one death.

Yesterday in the U.S., approximately, this many people died from:

  • Heart Disease: 1,637
  • Cancer: 1,574
  • Stroke: 354
  • Accidents: 331
  • The Flu: 139

That’s each day people!

But, you my fellow HR Pro are going to have to answer this question very, very soon.  What is ‘your’ plan to address Ebola?

Not, hey how about we actually fund our Wellness program properly and maybe we can really save some of our employees from what’s going to kill them!  Eating crappy food, smoking, drinking themselves to death, texting while driving, NOT getting the freaking Flu shot we pay for!  I could go on…

But, here’s your plan for Ebola, it will keep your executive off your back, so you can get back to real work:

Step 1 – We are going to insist all of our employees get Flu Shots this season. Why? Because Ebola symptoms mirror Flu symptoms, so it’s just a matter of time until Tammy, our inhouse hypochondriac, comes to me telling me she has Ebola and the entire staff freaks out!

Step 2 – We are going to communicate with our employees about the realities of how one catches Ebola.  The CDC has many of these documents and videos.

Step 3– We are going to tell our employees if they have a fever, to stay home until it’s gone.  Also, let them know that fevers actually can happen on any day, not just Mondays and Fridays.

Step 4 – We are going to give some statistics about the risks of one of our employees catching Ebola in cute little pictures.  Like one that shows a person getting struck by lightening and eaten by a shark at the same time. You have more of a chance of this happening than contracting Ebola in the U.S.

Step 5 –  You will keep asking the executive who asked you about your Ebola Crisis Plan if they are feeling well, because they don’t look well?!?!

Seriously, though, get your employees to get a Flu shot this season!  It might be the one thing that will help them out. Not against Ebola, but with actually keeping themselves healthy.  They don’t need help from Ebola, yet.

The Voice – Picking Leaders

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I like watching the TV show The Voice.

It’s singing competition show that has four famous singer judges who compete against each other by picking teams of singers who compete against each other.  The Voice doesn’t allow the professional judges/coaches actually physically see the participants before they’re selected.

It’s a ‘blind’ audition. They can hear them, and have to decide if they want the singer based upon their voice, not how they look. It’s really well produced and the people are talented and hungry.

One thing happens on the voice with the four judges every so often.  A singer will be so good that all four judges will turn around and want the singer to select them to be their coach.  This causes the judges to ‘sell’ themselves on why the singer should pick them over one of the other judges to be their coach.

Within these scenarios is the heart of great leadership and determining what people really want.

Adam Levine, the lead singer from Maroon5, is the best at ‘winning’ these scenarios.  He definitely let’s the person know he wants them on their team, but he also gives them some very critical feedback on what he will do to make them better.  He almost always wins.

He’s figured out that why people definitely love to be told their great, they also want critical feedback as well.  Most of us have this deep need for people to be truthful with us.  “Thanks, I appreciate the kind words, but what do you really think? And, how can I get even better?”

It’s so freaking simple, it’s insane!

Still, most of our leaders, especially new leaders, are unwilling to understand this concept.  Critical feedback won’t push your employees away from you, if you can learn how to deliver in a manner where the employee can see the benefit to them.  Of course, this is based on trust and respect.

It’s also based on a belief from the employee that you as a leader have only one goal. To help make them better.  Period.  It’s not about me showing I’m smarter, or know more, or I’m in control.  It’s only about me helping you get better.

Want your employees to ‘select’ you as their leader?  Make them a better version of who it is they want to be.

 

Top HR Products for 2014!

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I like new technology, which is why I’m headed out to the HR Technology Conference this week.  HR tech has continues to transform how we deliver HR and Talent solutions to our organizations.  I’m always amazed at the new stuff that comes out each year.  Human Resource Executive named their 2014 award winners for Top HR Products last week, and the awards are given out at the HR Technology Conference.  I’ll be checking all of these out for sure, but here is a preview of the award winners:

Appcast.io – www.appcast.io

A recruiting marketing platform that helps organizations fill their hard-to-fill requisitions by marketing it to 6,000 career and consumer sites on a pay-per-applicant basis.

Entelo Diversity – www.entelo.com

Entelo claims to have a program that will help you hire black people! Or women, veterans, Hispanics, etc. Basically, you can stop trying to search job boards using words like “Black” and “Spanish”.

Halogen 1:1 Exchange – www.halogensoftware.com

Halogen takes performance management to the next level with Halogen 1:1 Exchange.  This is a one-on-one meeting-management tool that works with other Halogen TalentSpace modules and is designed to spur greater communication, collaboration and coaching. The module tracks the frequency of these one-on-one meetings to provide employers with evidence these discussions are occurring. It also correlates the impact they are having on performance ratings, engagement scores and turnover.

Health E(fx) – www.healthefx.us

Health E(fx) is a stand-alone solution designed to help employers avoid penalties while optimizing their benefits strategies, decisions and costs within the Affordable Care Act environment.

HireVue Insights – www.hirevue.com

I’ve seen this one live and it’s awesome, can’t say enough about it! Basically, it analyzes your digital interviews to automatically give you the best candidates based on 15,000+ attributes. All your candidates.  Have 1000 apply, and you know you’ll only really look at the first 25 you applied, even though number 999 might be your best? Insights solves this! Plus, tells you which hiring managers are your best at selection!

IBM Social Learning – www.ibm.com

IBM Social Learning, powered by IBM Kenexa learning solutions and IBM social-collaboration and analytics tools, is designed to help people engage with one another, contribute expertise and learn from others using interactive media in near real-time.

Match-Click – www.match-click.com

Match-Click is a video-driven recruiting platform designed to let employers give job candidates a preview of their new corporate environment and potential supervisor and co-workers, through short, 20-second video clips featuring hiring managers and would-be colleagues describing the position and the organization.

QUEsocial – www.quesocial.com

Another one I’m really interested in seeing live! QUEsocial blends employer branding and social recruiting into a social talent-acquisition Software-as-a-Service technology platform. The idea is to enable recruiters and — by extension, employers — to “amplify and extend” the employer brand through individual recruiter and sourcing networks.

RecruitiFi – www.recruitifi.com

RecruitiFi is intended to offer organizations a new way to source talent by letting them select and post jobs to 250 expert recruiters from its membership pool of approximately 2,000.

Skillrater.com – www.skillrater.com

Skillrater.com is a cloud-based performance-feedback tool that incorporates social networking and collaboration.

There will be hundreds of other companies as well. I’ll make sure to give you a run down on some companies and technology that you haven’t ever heard of, yet, when I return.  The coolest part of HR Tech is finding a company that is nothing today, but will be industry leading in 3 to 5 years.  Last year I saw Blackbook HR and their Sense product and they are blowing up – such a great piece of technology to help us with one of HR’s biggest issues – Turnover!

Who will it be this year? I can’t wait to find out.

Fall In Love With Ideas

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I use to have this issue.  I would come up with an idea.  I really, really good idea!  I would then work to make this idea a reality.  I would spend a lot of time, energy and resources making this idea come to life.  The work became more important than the idea.

Someone really smart would come along and want to change my work.  It would frustrate me. It would anger me.  I didn’t like them messing with my work.

I fell in love with the work.  With the process.

The work and my processes became more important to me than the original idea.  I was blind to see that those who were coming to me, to try and get me to change my work, were in love with my idea, but not in love with my work.

It took me along time to understand the value wasn’t in the work, it was in the idea.  Anyone can do the work.  The work can be done a number of different ways to get the same result. But the idea was the creation, the start.  Without it, there wouldn’t be any work.

So many of the HR Pros I know have this same issue.  We take great pride in our work, so much so, that we don’t allow others to come in and help make our ideas better.  We don’t allow them to get on board and be a part of something special.  Our pride, blinds us to see just maybe there might be even a better way to make our ideas become reality.

Fall in love with the idea. Don’t fall in love with the work.

What Messaging Tool Should You Pick To Tell Off Your Boss?

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The messaging technology today is ridiculous!  There are so many ways to communicate it sometimes becomes really difficult to determine which technology to use for which messages. Think about it terms of breaking up.  I remember the first girl I had to break up with in middle school.  I had basically three ways to tell this girl I no longer ‘wanted to go out’, which entailed see each other at school. It wasn’t so much of going out, as it was meeting at school.

I could go right up to her face and tell her like a man.  But I wasn’t a man, I was a boy, and that seemed like a really awkward way to communicate, face to face. I could write her a note, give it to my buddy, who would give to her best friend, who would then give it to her.  This was the popular way but fraught with peril, as the message in these notes seemed to travel faster than the actual note.  I could call her on the home phone. This always seemed best to me, but you still risked her mom or dad picking up, and that was a fate worse than the death!

I was listening to a couple of people talk the other day in a coffee shop, and the one was telling the other, she was finally going to tell off her boss. She had enough! You go girl! But, there was a problem. No way did she want to do this face to face. She had to determine the exact right way to do it, that came across professional, but also got the message across she was serious.  (Yes, I listen to your conversation when I’m at a coffee shop acting like I’m working on my laptop)

I wanted to break in and help this poor girl with this problem, but that’s super creepy, so instead I’ll just fill you in on my take on each method:

1. Email – Seems like the logical communication method, knowing you don’t want to speak face to face. The problem is, it’s also very easy to copy and forward to HR.  From a professional standpoint it’s hard to really give it to your boss on email, because you know it’s will be used against you.  Still, I believe most people would use email.

2. Twitter – Probably the passive aggressive way to tell off your boss that is now in use!  Twitter has become the playground for the disengaged workforce of our generation.  You can tell off your boss and there is a 97% chance they’ll never see it, but many of your coworkers and friends will, and you’ll feel better. Plus, how much trouble can you actually get in with only 140 characters?

3. Facebook – First off, are you really ‘friends’ with your boss on Facebook!?  If so, Facebook messaging could actually work for telling off your boss. Definitely a bit more personal than other methods, and it’s likely your boss would probably take it that way as well.  It’s really more of a scream for help, than a tell off, though.  If you actually post the tell off of your boss publicly on Facebook, well that’s just career suicide.

4. SnapChat – Smart move, because chances are your boss is older than you and will have no idea what’s going on until it’s too late to really do anything to copy it. But it’s logistically a nightmare, because you first have to get your boss to sign up with a snapchat account, which seems like a lot of work and hand holding to eventually just tell them off! But, I can still see this being better than doing it face to face for many people!

5. Skype with video – Better than just a telephone call, this one they can at least see you, and you them but you can always click off quickly and claim technology problems.  This way you get all the benefit of telling them off to their face, but don’t have to wait around for their awkward measured responses.

6. Yammer – Okay, I’ll wait, go look it up.  It’s like your own personal social network for your organization.  Kind of like Twitter, but only for your own employees.  This would be an epic way to get yourself fired, but probably not a great tool to tell off your boss!

I still like my 13 year old boy way the best.  Tell one of your coworkers, who you know can’t keep a secret (you know the ones), all the issues you have with your boss.  Wait about 3-4 hours and go in casually to ask your boss about a project.  Your boss will ask you to come in and be super, super nice for some odd reason, almost like someone went and told him or her that you had a problem with them…

Make HR Suck Less

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Are you working in a HR department that sucks?  You know if you are, it’s alright, you can admit it – it’s the first step of changing it.

I bet I talk to over a hundred HR Pros a year that begin the conversation with – “our HR department sucks!” or “my company doesn’t get it when it comes to HR” or “Our HR department is terrible”.   It’s not the outlier, it’s the norm.  So, many HR Pros working in HR functions where the organization has the feeling that “HR” sucks in our company.  If you’re not in one now – great – but chances are you have either been in one before, or eventually you’ll make a “grass is greener” decision and put yourself into this situation.

You know what?  We have the power to make HR Suck Less.  Yes, you do.  Stop it, you do.  No really, you do. Alright that’s enough, just play along with me at least!

Here are the 3 steps to making HR Suck Less:

1.  Stop doing stuff that Sucks.  But Tim! We have to do this stuff.  No you don’t – if your HR shop blew up tomorrow – your organization would still go on.  Over time you’ve “negotiated” to do all this sucky stuff – thinking it would “help” the organization, or give you “influence”, etc.  Stop that.  Give it away, push it out to other departments – start doing stuff that doesn’t suck, more than doing stuff that does suck.  It’s not easy, but it can be done, little by little.

2.  Get rid of people in HR who Suck.  Some people get real comfortable with sucking.  They wear their suckiness around like a badge of honor.  You need to cut the suck out of your department – like cancer!

3. Stop saying that you Suck.  We brand ourselves internally with everything we do – and if you say that you suck at something – the organizational will believe you suck at something.  If you say we are the best in the industry at recruiting our competitions talent away from them – you’ll be forced to live up to that – and little by little you will live up to that and the organization will begin to believe it as well.  Signs and Symbols!

Every single HR Shop who feels they suck – doesn’t have to suck.  If you feel you don’t suck, but everyone else tells you that you suck – you suck.  You’re just delusional and you keep telling yourself things like “we have to do this stuff”, “it’s the law”, “we don’t have a choice”, etc.   This is the first sign you’re comfortable with sucking – you aren’t listening to your organization.

No one has to suck – you can decide to do things in a complete different way. Perception is reality in terms of sucking.  You need to change perceptions, not reality.  You can still accomplish the exact same things, just do it in a way that people think you rock.  Start saying “Yes” to everything – not “No”.  “No” sucks.

Sucking less is a decision – not a skill.  You all have the skills – you just need to make the decision – to stand up and believe – Today we will no longer Suck!