Category Archives: Staffing

@SHRM Talent Management in Orlando – I’m Here, Are you?

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I’m speaking twice this week at SHRM Talent Management in Orlando.  SHRM’s TM conference is a combination of Talent Management and quickly becoming SHRM’s Talent Acquisition conference. The agenda content is about 50/50, with some really great Talent Acquisition speakers on the agenda.

I like the SHRM events from a speaker’s point of view because the attendees at SHRM are real-life in the trenches everyday HR and Talent Acquisition Pros. It’s not about being the most innovative, it’s about trying to get unburied and many times just surviving the day and week!  This is real HR and Recruiting.

I have a problem. I’m not sure how to solve it. Do you have some ideas?  A lot of ideas flow from conferences like this, and that’s my style of speaking. I want to give you a few things you can take back and start using immediately.  I’m not here to change your entire world. I’ve been in HR and Recruiting too long, to understand, one conference session isn’t going to change your world. But, I might be able to make a bit better.

My two sessions are – Moneyball Recruiting – The Simple Science Behind Great Hiring on Monday at 3pm. Think a lot of slides with pictures of Brad Pitt and me talking about how you can turn your recruiting into the Oakland A’s draft board. Did you hear me!? Brad Pitt slides!  My second session is Wednesday morning at 9:45am and is titled: See What’s Next. Be What’s Next. The Future of Talent Acquisition.  Less slides with Brad Pitt, but I threw in some slides of my cutest kid!

Shoutout to the SHRM folks for giving me the best time slots I’ve ever gotten at a SHRM conference! I feel like Steve Browne!

Let me know if you are around and we can meet up for a hug and Diet Mt. Dew – I’m on the Twitters @TimSackett or send me an email to timsackett@comcast.net.

 

The Best Recruiters are Competitive, A Hypothesis

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I’ve worked in recruiting and HR for about twenty years. At this point in my career, I estimate that I’ve hired about 100 Recruiters.

I’ve hired recruiters that come from almost every environment and education. I’ve gone the Enterprise Rent A Car route and hired college athletes. I’ve gone to colleges and hired HR graduates. I’ve hired seasoned recruiting veterans from both agency and corporate. I’ve hired uneducated individuals from service backgrounds. I’ve hired specific practitioners who have deep knowledge of what they’re recruiting – nurses, IT pros, etc.

None of these things made one bit of difference when it came to performance as a recruiter, in either environment, corporate or agency.

The only thing I’ve found to be a differentiator of true recruiting performance is the level of competitiveness an individual has internally. This is why it’s so popular to hire former athletes as recruiters, we assume since they are athletic, that they must be competitive. But, this also fails, many times.

You see, you don’t have to play sports to be competitive.  You might just be that kid you threw the Monopoly board across the room when you lost to your sister. You might be that person who can’t stand that your neighbor’s lawn looks better than yours. Who knows why and what you’re competitive with, but it’s the key to being great a recruiting.

Many will wrongly assume that males are more competitive than females. In my experience, I’ve found this not to be true. Both sexes can be very competitive, it’s finding which ones are competitive that becomes the difficult thing.

So, why does being competitive help make you a great recruiter?

I believe competitiveness is a great trait for recruiters because it leads them to want to ‘win’.  What’s the win in recruiting? It’s filling the position! Recruiting is just one small game, after another. Each one that is slightly different, with new complexities to complete.  Each time you fill an opening, that is like making a point on your scoreboard.

If you put a group of these people together, even though they’re all working on separate openings, they see each other making placements and they want to do this as well. This competitive drive, alone, makes an individual succeed or fail at recruiting.

This becomes the main issue of why selecting non-proven recruiters is such a crap shoot. It’s very difficult to measure someone’s competitive drive accurately, and interview questioning is unreliable. In my 100 hires, I would say I’m 50/50 in getting it right. When I talk to other agency executives and TA Leaders, many share the same ratio.

Want to hire better recruiters?

Focus completely on finding ultra competitive people, who love keeping score, and throw them into the game.  I like to say Recruiting isn’t hard, but I know that it is.  Recruiting is easy if you’ve got the right people, who will do whatever it takes to win. That’s the competitive difference!

T3 – Elevated Careers

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This week on T3 I take a look at new careers site being developed by dating site eHarmony, called Elevated Careers. I actually reviewed them back in October of 2015 at the HR Technology Conference, but they were in beta. They had their big launch recently, so I wanted to remind folks to check them out now that it’s live!

I was at the launch and learned a few things to add:

  • Dr. Warren is super passionate about making this work. He truly believes Elevated Careers can match companies and candidates for the right fit.
  • Organizational Fit is still something that organizations haven’t figured out. Which makes this a giant market that is basically untapped.
  • Elevated Careers is taking great care not to become a job site for eHarmony.

Elevated has taken the successful compatibility matching technology of eHarmony that is responsible for 438 marriages per day – that’s 4% of all marriages in the U.S. per day! – and applied the same scientific methods to match employees with jobs and companies. Just as eHarmony came about because Dr. Neil Clark Warren knew there had to be a better way to finding love than just luck, Elevated believes that if jobs and employees are matched based on compatibility, people will be much more satisfied and fulfilled in their jobs, and companies will have higher rates of employee retention, motivation, engagement, and productivity.

If you’re like me, the first time I heard of Elevated Careers, I chuckled a bit. I admit, I’m sophomoric and a twelve-year-old at heart! Once I got a chance to see the product, and smart minds behind it, I was chuckling for a different reason. These folks know what they’re doing, and they have a giant captured audience to leverage. Think what you want about dating sites, but they know how to build trust, get massive amounts of data on their members and at that point is just a matter of leveraging that data.

5 Things I really like about Elevated Careers:

1. Elevated Careers gets what most career sites don’t even focus on – Fit Matters!  Their backbone is a freaking dating website; they’re going to be better at matching and fit than almost anyone!

2. eHarmony has been public about making this work. This bodes well for ensuring they’ll get the investment needed to make a great product. The UI is already very tight and intuitive. They made a very easy to use product.

3. Elevated will have a unique talent pool to leverage, that is unlike any other product on the market. You won’t be able to contact dating website members, that would kill that brand, which they have to very protective over, but you will be able to market to those members through Elevated.

4. Their fit technology will give candidates a Compatibility Score. This will help candidates know how well they will potentially fit with a potential company, but also show them where and why they fall short.

5. The job function is more than just an aggregator, as organizations will have to validate themselves before their jobs will show up in search. This way candidates know the jobs they’re applying for are current and up-to-date.

Having trouble hiring people that fit your company and culture?  Give Elevated Careers a demo and see what they’ve got.  The science behind their product is proven and very strong. They just might have found the secret sauce for organizational and job fit!

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – send me a note.

Rerun – The #1 Cause of Bad Hires

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It’s Spring Break in Michigan, so I’m going to step away from the daily grind and throw some Reruns at you! You guys remember Rerun, from What’s Happening? (look it up, kids!) So, enjoy the Reruns, they’re some of my favorites!

Originally ran May 2013 – 

A while back I interviewed a lady that would make a great recruiter. She was high energy, great on the phone, could source and an HR degree.  She applied for the job we had open for a recruiter and 100% positive she would have accepted the position if I would have offered it. I didn’t. 

She wasn’t a ‘fit’.  The job she truly wanted, her ‘dream’ job, was in straight HR, not recruiting.  She was willing to recruit – she really didn’t want to recruit.  We walked away from a terrific candidate.

Poor job fit is the #1 reason most people fail at a job.

Organizations spend so much time and resources ensuring they’re hiring the right skills, but most totally fail when it comes to organization and job fit.  Don’t get me wrong, it’s not easy to determine organizational fit.  Sure you can design an assessment, do peer interviewing, etc. But it always seems like a moving target, and it is.  Job fit also has multiple components:

1. The job you have open.

2. The company culture.

3. The job the candidate actually wants to do.

4. The job the candidate is willing to do and how good of an actor they are to prove to you that is the real job they want.

5. Your inability to see your perception of the candidate and their perception of themselves doesn’t align.

How many of you have ‘Poor Job Fit’ as a reason for termination on your exit interview form?

My guess is almost none.  Most managers and HR pros will list things like: performance, personality conflict, attitude, low skill set, personal reasons, schedule, etc.  We don’t want to use something like “Poor Job Fit” because what that says is “We suck at our jobs!”

The reality is – probably 75% of your terminations are because of poor job fit.  You hired someone with the skills you wanted, but the job you have doesn’t use or need most of those skills.  The job you have doesn’t meet the expectation you sold to the candidate.  The job you have isn’t really the job the person wants.

Most organizations would be farther off to hire by fit, than by skills. True statement.  HR pros hate to hear that – because it discounts a lot of what we do.  Job fit is the key to retention – not skills.  Find someone who wants to be a recruiter – and they probably

HR pros hate to hear that – because it discounts a lot of what we do.  Job fit is the key to retention – not skills.  Find someone who wants to be a recruiter – and they probably be a decent recruiter.  Find someone with great skills who doesn’t want to be a recruiter – and they’ll be a terrible recruiter. 

In almost every occupation where you don’t need professional certifications (doctor, lawyer, CPA, etc.) this holds true.  I know a great Accountant who never went to accounting school – better than anyone I’ve met you graduated from accounting school.  Some of the best teachers – never went to college to become a teacher – but they love teaching.

Do one thing for me the next time you interview a candidate for a job – ask them this one question:

“If you could have any job, in any location, what job would you select?  Why?” 

Their answer doesn’t have to be the job they’re interviewing for to be the ‘right’ answer.  Their answer should be in line with what you’re asking them to do – or you’re going to have a bad fit – and either you will eventually be terminating them, or they will eventually be resigning.

T3 – @RecruiteeHR

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This week on T3 I take a look at the recruiting platform, Recruitee.  Recruitee is an all in one ATS, recruitment automation, career site builder, and employment branding platform for the SMB market, with a very intuitive interface that follows about 99% of every recruitment pipeline out there.

Recruitee allows you to build your own career site, easily, and it doesn’t look like something your twelve-year-old put together from a template at a free website builder company.  Everyone tells you doing this is easy, then you pull your hair out and call Todd from IT to bail you out. This really is easy to do and you won’t need Todd.

Recruitee also allows you to build your applicant process by just dragging and dropping the steps in your process to match the needs of your organization. Plus, you’ll move candidates through the process with the same drag and drop ease. It’s one of the only platforms for the SMB market that I’ve seen that allows you to manage so much, all in one place. There are a ton of ATS options for the SMB market, but very few that allow you to build and manage your employment brand by yourself!

5 Things I really liked about Recruitee:

  1. Sourcing Plug-in Extension makes it super easy to import candidates into the system while you’re sourcing, plus the extension will also give you the email address (if it can be found) for those candidates you are sourcing.
  2. Job Promotion to both free and premium sites through the system. Easy job push with one click. Plus, you have the option to push it to paid sites for a discounted fee from what you could probably get on your own, for most SMBs.
  3. Career Site Editor. Most SMBs have to get in line behind everyone else to ever make a change on their career site. Recruitee puts this power directly in your hands, and you can now make changes on a daily, hourly basis if you wanted. For fast moving SMBs this is huge!
  4. CRM functionality that allows you to build talent pools and keep connected with them. Great functionality for a product that caters to this size market.
  5. It’s really about as idiot-proof of a recruiting platform as you’ll find on the market for SMB. This is important because you’re usually talking about a 1 or 2 person shop in small companies and these people have to wear all the hats! That means they need a platform that can do a lot, but doesn’t break easily.

Very impressive small market recruiting platform. I continue to be amazed at what the SMB market has access to in talent acquisition technology. Recruitee gives you so much for a rather small price. Well worth a demo if you’re in that space and looking to add or expand your recruiting technology.

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – send me a note.

The Big Reference Check Scam!

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I remember when I started my first job in Talent Acquisition and HR, I totally believed checking references was going to lead me to better, higher quality hires. My HR university program practically drilled into me the belief that “past performance predicts future performance.”

For all I knew those words were delivered on tablets from Moses himself!

After all, what better way is there to predict a candidate’s future success than to speak with individuals who knew this person the best?

And it’s not just anybody: It’s former managers or colleagues who have previously worked with this person – directly or indirectly – and have a deep understanding of how they have performed, and now telling me how they will perform in the future.

Grand design at its finest.

About 13 seconds into my HR career I started questioning this wisdom. Call me an HR atheist if you must, but something wasn’t adding up to me.

It was probably around the hundredth reference check when I started wondering either I was the best recruiter of all time and only find rock stars (which was mostly true) or this reference check thing is one giant scam!

Everyone knows the set up: The candidate wants the job, so they want to make sure they provide good references. The candidate provides three references that will tell HR the candidate walks on water. HR accepts them and actually goes through the process of calling these three perfect references.

When I find out that an organization still does reference checks, I love to ask this one question: When was the last time you didn’t hire someone based on their reference check?

Most organizations can’t come up with one example of this happening. We hire based on references 100% of the time.

Does that sound like a good system? Now, I’m asking you, when was the last time your organization didn’t hire a candidate based on their references?

If you can’t find an answer, or the answer is ‘never’, you need to stop checking references because it’s a big fat waste of time and resources! There’s no “HR law” that says you have to check references. Just stop it. It won’t change any of your hiring decisions.

New ways of checking references that checkout

So, how should you do reference checks? Here are three ideas:

1. Source your own references

Stop accepting references candidates give you. Instead, during the interview ask for names of their direct supervisors at every position they’ve had. Then call into those companies and talk to those people. Even with HR telling everyone “we don’t give out references,” I’ve found you can engage in some meaningful conversations off the record.

2. Automate the process

New reference checking technology asks questions in a way that doesn’t lead the reference to believe they are giving the person a ‘bad’ reference, but just honestly telling what the person’s work preferences are. The information gathered will then tell you if the candidate is a good fit for your organization or a bad fit — but the reference has no idea.

3. Use fact checking software

Google, Facebook, LinkedIn, etc. have made it so candidates who lie can get caught. There is technology being developed that allows organizations to fact-check a person’s background and verify if they are actually who they tell you they are. Estimates show that 53% of people lie on their resume. Technology makes it easy to find out who is.

Great Talent Acquisition and HR pros need to start questioning a process that is designed to push through 99.9% of hires. Catching less than .1% of hires isn’t better quality. It’s just flat out lazy.

Start thinking about what you can do to source better quality hires and your organization might just think you can walk on water.

Your turn: What are your tips for checking references?

The First Rule of Recruiting

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Sometimes we go so far into the weeds in recruiting we forget what is really important.

We have to have a brand!

We have to have an ATS! Or a new ATS!

We have to have a CRM! What the hell is a CRM!

Our job descriptions need to be better!

Our career site sucks! Don’t they all!?

We need to relaunch our employee referral program!

There are literally a million things you could focus on in recruiting and you still would have a list of crap you never even got to.

You know recruiting isn’t difficult. It’s not like we’re trying to launch the space shuttle. Recruiting is finding people for your organization. People are everywhere. We just need to talk them into coming to work for our organizations.

It’s the first rule of recruiting – Just let people know you’re hiring.

We make it so difficult when all we have to truly do is let people know we actually want to hire them. Do you have any idea how many people would really want to work for your organization, but they never know you are hiring or were hiring?

Recruiting is really only that. Just letting enough people know that you want them to work for you until you’ve reached the right people. It’s okay that you will reach some you don’t want. That’s part of the game.

To reach the people who you want, and who want you, you have to let a lot of people know you’re hiring.

Letting people know you’re hiring goes beyond your career site. It goes beyond job boards. It goes beyond employee referral programs. It’s a philosophy throughout your organization. It’s about an understanding that you want everyone to know that you’re hiring.

Most organizations don’t do this. It’s a combination of issues, but mostly it’s conceited belief that letting people know you’re hiring seems desperate. That we are too good of an organization to let everyone know we are hiring, because we don’t want everyone, we only want a few.

This is why most talent acquisition departments fail. Simple conceit.

Great recruiting isn’t conceited, great recruiting is about being humble enough to let people know you want them.

T3 – The Great Facebook Sourcing Hope

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About once a week I have this conversation with a fellow TA/Sourcing Pro:

TA/Sourcing Pro: “Ugh! I hate LinkedIn! If Facebook ever decided to put LinkedIn out of business they could do it overnight!”

Tim: “Yep.”

Okay, usually there’s all kinds of explanation and brainstorming around how we could ‘show’ Facebook how to do this, easily. But, you’ve already heard, or had, this conversation about a thousand times, so I won’t bore you with it again!

My plan is that Facebook does a LinkedIn type reset, but doesn’t screw it up like LinkedIn has. There is a true need for a ‘professional network’, but you can’t turn it into Job Board 2.0 like LI did. How does that help us TA and Sourcing pros? FB could pull this off. 2 billion profiles. They would have virtually everyone, and could attract back the college kids with the potential of company and job matching, by just working with college career placement offices, etc.  LinkedIn started doing this but walked away from it way too early.

FB then makes money off of company pages and postings. Plus, pay per click ads to very specialized groups of candidates that companies would easily pay to get in front of. I’m sure they’re a few other ideas they could make money on, without giving away everything like LI did.

Only about .02% of TA and Sourcing Pros are actually using Facebook to recruit.  None of those people are telling you how, because they’re making money on it, and don’t want you to know! Basically, it’s not how you think.  Almost every great sourcing product to come out has to do with IT sourcing.

It makes sense because that’s where all the cash is, so that’s where all the investment is. Facebook doesn’t play nice with others (let’s face it, they don’t have to), so you see virtually nothing coming out around Facebook sourcing. The reality is, though, you have the ability to Facebook source, by location, by a company name, by gender, etc., but you won’t do it because it means you have to do the heavy lifting.

What is heavy lifting mean? FB will get you about 80% there, but you have to go get the other 20%. There’s no easy ‘InMail’ to bail you out. You might have to search for an email, call into a company, etc. Heavy lifting…

Here’s a Facebook search engine (hat tip to Recruiting God – Steve Levy for sharing this):

https://inteltechniques.com/intel/osint/facebook.htm 

This isn’t the first and only one of these out there, but it’s a good one for sure. In fact, these types of FB search engines started showing up around the exact time FB launched Graph Search, then almost immediately took it down because it was actually too easy to search and find people! People complained FB listened (did you hear that LI?).

So, what’s the FB sourcing gold?  It’s low-end positions, not high-end. The high-end folks (IT, Engineers, etc.) figured out early that putting your title, etc. on FB wasn’t going to get you pimped constantly by recruiters and sourcers.  The lower skilled folks don’t care, because they don’t get non-stop job offers.

I know of a few recruiters making well over six figures, right now, only recruiting lower skilled and/or not your normal technical talent type pros on FB! Technicians, truck drivers, sales people, teachers, nurses, etc. Companies are struggling to find great talent at this level as well, and FB is a goldmine that virtually no one is sourcing.

Check out the search engine above. Connect with Steve Levy. He’s a great dude and one of the good guys in recruiting who is always willing to share his knowledge!

T3 – Recruiting tools from @Sourcecon!

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Sourcecon, one of the premier recruiting conferences on the planet, happened last week. I didn’t attend, but kept up on the action on twitter and on the Sourcecon site. Jeremy Roberts, the editor and director of Sourecon, does an excellent job over there, and I always find great content and ideas.  It’s not just for Sourcing! I mean sourcing is still part of recruiting I think.  I’m not sure, it’s all very confusing…

Anywho. Stacy Zapar did a presentation and shared some cheap/free tools she uses to help her source/recruit better and more effectively, and I wanted to share those because I think two of them are ones anyone in recruiting can take advantage of:

1. Email Hunter – is the easiest way to find professional email addresses. Give a domain name and get the list of all the emails related to it found on the internet. I can imagine a thousand ways to use this, but one of the best has to be raiding a competitor!  Can you imagine if you’re GM? All you have to do is put in ford.com and Bam! You have every address on the web of folks with a ford.com email address.

There’s a free version for a single user with limited searches, but you can also get a paid version which is still fairly inexpensive, and they have a Chrome extension as well.

2. YouCanBookMe – Which is a booking software that integrates with your Google or iCloud calendar. This makes getting candidate screens and phone interviews set up super easy.  You just send them a link and they pick what works for them in your calendar which you can personalize to what schedule you want to offer.  This makes the go-between dance a thing of the past!

Again, YouCanBookMe has a free version you can use by yourself, or you can pay a little and get some premium benefits.

These aren’t the normal big recruiting and HR software’s that I normally highlight, but these are two the ‘inside’ secret type of tools that real recruiters and sourcers are using each and every day to make their jobs easier.

I think so many recruiting pros get intimidated by Sourcecon.  You have people talking about stuff you can’t even comprehend. The reality is, at every conference you’re going to have your 1%ers, those folks who are totally geeked out by technology and the profession.  That’s cool, I love all of those folks. They are the ones leading the profession.  But you also have the other 99%ers. The real folks like Stacy, who will give you real tools and ideas that we all can use.

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – send me a note.

Does it matter if a POTUS has ever hired anyone?

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In the last Republican Presidential Debate, candidate Ted Cruz got in a nice jab on candidate Donald Trump about hiring illegal aliens. At which, Trump fired back (he always fires back) that he was the only candidate to ever have hired anyone.

That last part gave me pause. I don’t care who you might be voting for, Republican, Democrat, Socialist (hey, Bernie!), etc., is it important for a President to have experience hiring people?

It’s a great question to ponder. All of us who hire, as part of our jobs, know how difficult it is, and how frustrating and wonderous of an experience it can be.  We know how difficult it is to select the right candidate, and how disastrous it can be when the wrong candidate is selected.

I do get that while most political lifers have probably not hired in a sense we have hired, they do some kind of ‘hiring’ in their various political offices. They have to select staff to run their campaigns, to work with them in their elected positions, etc. So, while they haven’t had to hire for a private business, they have had to select individuals to come work for them.

Now, if you ever witness government hiring you could easily argue, as Trump did, that none of these people have ever really hired! Government hiring isn’t really hiring as much as it’s selecting the tallest of the seven dwarfs.  Not much recruiting ever takes place, it’s post and pray of the worst kind.

So, I tend to fall into the camp of I want my POTUS to be someone who has really had to go out and hire and fire. Don’t take this as I want Trump to be POTUS, I’m also of the camp that I don’t want my POTUS to be crazy!

If all you’ve done in your career is ‘appoint’ friends and associates to positions, you probably aren’t really ready to run the country. Both parties have this issue. Lifetime politicians don’t understand real world business. They understand politics, which has nothing to do with actually running a business, creating jobs, creating value, having your neck on the line for results.

I want a POTUS who has felt the pressure of having to truly perform, or you lose everything, or you get fired. At that point, they understand what the vast majority of real Americans feel every day.  Elected people don’t feel this. They get elected, and they immediately go back to work on getting re-elected, which mainly constitutes telling people what they want to hear. Again, both parties do this the exact same way.

Yes, I want a POTUS that has real world business experience. One that’s sat across a desk and had to make real hiring decisions that had a bottom line impact to the success, or failure, of a business.  I understand that person. I don’t understand politicians.