Monthly Archives: February 2016

5 Ways to Create a More WorkHuman Workplace!

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Okay, what the hell is WorkHuman?

I get asked that a lot as I talk about it. WorkHuman was a concept started by Globoforce, a recognition and rewards technology solution for your employees. Last year Globoforce held their first WorkHuman Conference with the focus on how do we make our workplaces better for ourselves and our employees.

They were really the first ones to drive home and start talking about the Employee Experience. Employee engagement is more than a program. We need to focus on providing a great experience for our employees, and the engagement will be there.So, what does this WorkHuman workplace look like?  I’ve got five ideas on how you can create a more WorkHuman workplace: 1.

So, what does this WorkHuman workplace look like?  I’ve got five ideas on how you can create a more WorkHuman workplace:

1. Hire glass half-full people.  You can’t teach optimism. You can’t create it. People either have it when you hire them or they don’t. High optimism also won’t guarantee you a great employee. What it will guarantee you is someone who will continue to work to get better. People are drawn to that. Hire talented people, and make sure they share your organization’s optimism!

2. Hire people who love to recognize others. Creating a culture of recognition isn’t just about giving them the tools and resources to recognize others. That will help, but you also need people who do this naturally, given no tools or resources. This is one you can also pick out fairly easy with some well-planned interview questions.

3. Get your Leaders to be human!  Normal human, not themselves! This is an easy and cheap way to create a better employee experience. Ensure your leaders get out and talk with your employees, and not the employees they usually talk with. Actually, get them out to meet and learn who your employees really are, personally. Employees love working for companies where they feel the leader actually knows them.

4. Manage outcomes, not hours.  It’s exceptional freeing to everyone when you start actually managing by results and stop believing that hours in a seat equal results.  Don’t take this as soft. Managing by results will get you to decisions much quicker than watching someone sit in a cube! But allowing people to manage their life around their work, and still produce great results, well, that’s workhuman!

5. Care about the health of your employees, not just physical. The financial wellness of your employees might have as much impact on your employees giving you their best, as their physical health. Help them manage their financial health. The stress many of your employees feel over their finances is staggering. This isn’t about retirement. This is about paying bills, childcare, student loans, buying a house, etc. Your employees are unhealthy. Like major drug problem unhealthy, and you’re ignoring it!

Want to learn more about creating a WorkHuman workplace?  The WorkHuman Conference is May 9-11th in beautiful Orlando, FL, with speakers Michael J. Fox (he’s an awesome story teller), Mr. Happy Shawn Achor, TEDx start Ann Cuddy, and so much more. $300 off your registration by clicking on this link!  Also, if you come, I promise to get up and do sunrise meditation with you! Okay, I’ll probably sleep in, but I will definitely do sunset champagne with you! See you in Orlando! 

P.S. – If you’re looking to recharge your HR batteries, there is no better HR conference to go to!

5 Habits that are making you a Bad HR Pro!

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I had someone challenge me recently on my performance. It was good. It made me think about what I was really doing, and how I could get better. We all need this. We get so caught up in our day-to-day stuff, it’s difficult to sometimes realize what’s holding us back from being even better!

I started to notice habits that creep up from time to time that hinder my own performance. Also, recognizing habits of my staff that are holding them back from reaching their full potential (oh great, they are saying right now to themselves!).

This came full circle when I thought of what it is that makes great HR pros great, and what habits are holding us back as a profession, so here’s my list:

    1. You send an email (or G*d forbid text) before walking over or calling the person you want to get your message to.  HR is about relationships. If you don’t like this, you are in the wrong profession.
    2. You have a hiring hang-up.  A what? You won’t hire someone, ever, for some stupid reason – they went to State U., they didn’t shake your hand firmly enough during introductions, they worked at a job less than a year, etc.
    3. You have compensation issues.  It drives you crazy that people in other parts of the business make considerably more than you (IT, sales/marketing, etc.) for a similar line-level position.  If you want to make more money, then go into one of those areas, otherwise, shut it.
    4. You have a power complex. A what? You feel good about your “perceived” ability to control someone else’s professional life.  “Well, you better never wear those flip flops on a Thursday again or I’m going to have to write you up.”
    5. You believe HR is more important than the rest of the business. But, Tim – nothing is more important than our People!  Stop it – stop focusing on you and focus on how to help everyone else, that makes you valuable.  Use your “power” in HR for good, and make everyone else’s life easier.

Do you really want to be a better HR Pro, right now, today? I mean really?  I mean actually small incremental steps of making you a better HR Pro.

Alright then, do these things often:

  • Go talk face to face with your line peers in other functions and ask them what is their biggest challenge they are facing. Not an HR challenge (although it might be), but an overall challenge. Figure out a way to help them, not as an HR pro, but really help solve their problem (this is what “Business Partner” means for all of you with the HR Business Partner title).
  • Go talk to them again.
  • And again.

But, Tim! I don’t know anything about software architecture. So, it doesn’t matter, they’ll tell you, they will walk you through it, you’ll use your smarts to find ways to be helpful and most importantly “they” will feel supported.  And you? Well, you will be a better HR Pro for it.

The Life Span of a Crappy Recruiter!

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I have to give credit where credit is due, and Aerotek is the one that originally discovered how long it takes to figure out you suck as a recruiter! It’s right around 9-14 months.  If you’ve spent 13 minutes in Talent Acquisition on either the corporate or agency side, you’ve seen a ton of these resumes.

Just having recruiting experience, especially IT or Technical, can guarantee you a recruiting career for at least ten years or more, even if you are completely awful at recruiting! As a President of a recruiting firm, and someone who has run corporate TA shops for years, I see these candidates come across my desk on a weekly basis:

They look like this:

1. First Recruiting job right out of college, working for a big agency recruiting sweatshop – this position lasts 9-12 months. They left because “they didn’t agree with the management style of said agency”. The truth is they weren’t meeting their goals, but we give them a pass because these sweatshops are churn and burn.

2. The next gig is usually another agency or small corporate recruitment gig. This one usually lasts under 9 months. It’s more of the same, they couldn’t do it the first time, what makes you think they’ll do it for you!?

3. Now, if they’re smart, they jumped from the second gig before getting fired to a very large corporate gig where they have so many recruiters they truly have no idea what they actually do, this will buy you at least 24 months before you’re discovered as a recruiting fraud. In these big organizations you don’t even recruit, just post and pray, anyway, so you should be able to survive.

4. Big organizations finally figured out you’re worthless, but you now know the game, so you leveraged this big corporate name on your resume into your next gig, this time as a senior recruiter, with another big firm who wants you to sell out your last firm and all their recruiting secret. The big secret is, you have no idea, and the last big org gig you had, well, they had no idea.  Once you run out of fake secrets to share, you’ll be kicked to the curb, so start looking for a recruiting manager gig in about 18 months.

5. You jump at the first recruitment manager gig you’re offered. Mid-sized firm, who loves your big company experience and can’t wait for your to save them from themselves. They have super high expectations on what you’re going to do for them, this is not good for you, remember, you suck at recruiting! You’re gone in 9 months.

6. Welcome back to the agency world! You will now bounce around these companies for a while, selling the fact you have ‘contacts’ at big companies of which agency owners want to get into. You’re now 8-10 years into your Recruiting career, and you’re an awful, crappy recruiter.

If you’re truly lucky as a crappy recruiter you’ll fall into some recruiting gig with a college or university or some other sort of fake, non-profit. Those are like wastelands for crappy recruiters. Absolutely no expectations that you’ll do anything of value, just show up, collect a check and follow a process. It’s never your fault, and hey, they don’t want you to move to fast anyway!

Beware TA leaders. There’s a reason a recruiter has had 4 – 6+ jobs in ten years, and it’s not because they’re good at recruiting! The best recruiters don’t move around because they’re so valuable the organizations they work for won’t let them leave! If you’re crappy, people are hoping you leave! Please take your crappy recruiting skills to our competition!

 

Failure Is The New Black!

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(Rerun from 2013 – This one still holds up very well!) 

This inspiration came from my friend William Tincup.  If you don’t know him, you need to know him, he’s brilliant.  Like my head hurts after talking to him brilliant, in a good way.

He made a comment recently which was just this:

“Failure is the new black.”

Another friend of ours, Jason Seiden, has been saying this for years, in a little different way, with his “Fail Spectacularly” motto.  Either way, you get the point, it’s now ‘in’ to talk about your failures. It’s a really popular and motivating thought process for a lot of people. Basically, it’s alright that you failed, go do it again and eventually you’ll get it right.

Past generations would go to great lengths to hide their failures.  Think about your parents and grandparents, you never heard them talk about things they failed at.  Think back about how your own parents spoke to you. Was failure really an option?  It wasn’t in my household.  We’re Sacketts, and Sacketts are winners, and winners get to do what they want (oh wait, that was me weekly to my own kids!).

I’m just wondering who originally decided that it was alright to fail?

You can’t go anywhere anymore without everyone telling you “Success starts with Failure” or “The Secret to success is failure”.  This comes from the concept of traditional scientific theory.  Have a theory. Test theory. Fail. Try another approach. Fail. Keep trying and eventually, you’ll be successful.  Straightforward. Makes sense.  But that really only plays out when you’re testing scientific theories.

Can we agree real life might be a bit different?

Malcolm Gladwell’s new book David and Goliath talks about the concept of failure and what it does to the brightest college students in the world.  His research found that the top 50  PhD students going into schools like Harvard, are all smarter than the smartest kid going into Missouri.  But at the end of their schooling the brightest kid at Missouri is more successful than the number 50 kid at Harvard.  Why is that?  The number 50 kid believes they are a failure because they are not as smart as the 49 kids above them at Harvard. While the kid at Missouri, who wasn’t as bright as all the Harvard kids, became a rock star at Missouri. That success, that confidence, led him/her to more and more success.  Put that same Missouri kid at Harvard and he/she would have failed miserably and may have even dropped out of the program.

Let me give you an example.  Your kid goes up to bat.  Strikes out, which is a failure. Goes up the next time and strikes out.  Goes up again and strikes out. Continues game after game, never hitting, only striking out.  Continued failure will not lead to this kid’s success.  In fact, continued failure will lead to more failure as their confidence is shattered.

The path to success, for most life situations, is not through failure, it’s through success.  Continued little successes that will eventually lead to big successes.

Celebrating failure, like it’s some sort of a success, doesn’t lead to success.  Is it alright to fail?  Of course it is. But should we be celebrating it?  I have children.  I want them to be successful at anything they do.  When they fail, we don’t throw a party.  We talk about where failure leads, what we/they need to do to ensure we don’t fail the next time.  Many times that entails a ton of hard work.  Failures enemy is hard work.

I don’t like that we are getting comfortable as a society with failure.  That failure has become something to celebrate. Something that is now cool.   That we give a trophy to the team that lost every game.  It doesn’t make us better as a society.  It doesn’t make our organizations better.  Failure leads to more failure, not to success.

Here’s hoping ‘Success’ becomes the new black!

T3 – Top 25 HR Related Mobile Apps

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This week on T3 I’m sharing something that someone else put together, but it’s a great resource nonetheless.The folks at GetApp, a site with reviews of workforce management software, put together the top HR Mobile Apps.

Take a look:

Top Workforce Management Software 2016 | GetRank

It’s a great resource to check out since you get reviews on 25 of what they consider some of the top HR related apps on the market. I don’t know the company GetApp that put this together, and while they claim each App listed didn’t pay them to be on the list, what I normally find in the industry is while they didn’t pay to get on the list, they did pay for something else, then ‘surprising’ ended up on a list!

I’ll be honest, many of these I’ve never heard of, so you’ll have to check them out on your own, but there are some big names on the list to be sure.

One really interesting thing you’ll notice from their list is that there a ton of time keeping employee time tracking type of apps. This makes sense since such a high percentage of our workforce have smartphones, these apps are easy to implement, especially at those level of jobs where you need to clock in and out.

The app world is intense. Hundreds of apps come into the market on a daily basis, and I continue to see more and more in the HR Technology space as well. While the majority of HR pros still probably don’t use an app to do their daily work, you will in the future. All the major HRMS products have an app that allows you to access information from your smartphone, and let your employees access their information as well.

Click on the image to get a larger view of the list.

I’m a Hero!

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I worked on my day off…

I worked after hours…

I worked on the weekend…

I worked on a holiday…

I worked when no one else was working…

I worked without getting paid…

I worked when I said I wouldn’t…

I worked more than you…

And because of this, I’m a hero, and you’re not.

But you already knew this because you saw me working when I posted it on Instagram…

I’m a Hero!

6 Things That Will Make You A Great HR Pro

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Yesterday, I wrote this post on a question someone asked me about How do I become a great HR Pro?  I told them to stop sucking. Then I remembered I wrote this about three years ago – it’s better than just ‘stop sucking’, although, that’s brilliant advice as well! 

The one great thing I love about going to HR and Talent conferences is that you always get reminded about what really good HR should look like.  It doesn’t mean that your shop will be there, but it gives you something to shoot for.  I’ll admit, sometimes it can be frustrating listening to some HR Pro from a great brand tell you how they ‘built’ their great employment brand through all their hard work and brilliant ideas.  All the while, not mentioning anything about “oh, yeah, and we already had this great brand that marketing spends $100 million a year to keep great!”

Regardless, seeing great HR always reminds me that great HR is obtainable for everyone.  Great HR has nothing to do with size or resources.  It has a lot to do with an HR team, even a team of one, deciding little by little we’re going to make this great!

I think there are six things you need to know to make your HR department great:

1. Know how to ‘sell’ your HR vision to the organization and your executives.  The best HR Pros I know are great storytellers and, in turn, great at selling their visions.  If you don’t have a clear vision of what you want your HR shop to look like, how do you expect others to get on board and help you get there.  Sit down, away from work, and write out exactly what you want your HR shop to look like.  Write it long-hand. Write in bullet points. Just start.  It will come.

2. Buy two pairs of shoes: one of your employees and one of your hiring managers. Try them on constantly.  These are your customers, your clients.  You need to feel their joys and pains and truly live them.  Knowing their struggles will make you design better HR programs to support them.  Support them, not you.

3. Working hard is number 1.  Working smart is number 1A.  Technology can do every single transaction in HR.  Don’t allow tasks and administrative things be why you can’t do great HR.  Get technology to do all of this busy work so you can focus on real HR deliverables.

4. Break something in your organization that everyone hates and replace it with something everyone loves.  This is usually a process of something you’ve always done, and people are telling you it still has to be done that way. Until it doesn’t, and you break it.  By the way, this doesn’t have to be something in HR.  Our leaders and our employees have so many things that frustrate them in our environments.  Just find one and get rid of it.

5. Sometimes the path of least resistance is the best solution. HR people love to fight battles for the simple act of fighting the battle. “NO! It has to be done this way!” “We will NOT allow any workarounds!”   Great HR finds the path of least resistance.  The path of greatest adoption.  The path which makes our people feel the most comfortable, even if it isn’t the path we really, really want to take.

6. Stop being an asshole. You’re in HR, you’re not a Nazi.  Just be nice.  We’re supposed to be the one group in our organization that understands.  Understands people are going to have bad days and probably say things they don’t mean.  Understands that we all will have pressures, some greater than others, but all pressure nonetheless. Understands that work is about 25% of our life, and many times that other 75% creates complete havoc in our world!

Great HR has nothing to do with HR.  Great HR has a lot to do with being a great leader, even when that might not be your position in the organization.

How do you become a great HR Pro?

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From The Project mailbag:

Tim,

I’m a recent HR graduate and I want to be great in HR.  How do I become a great HR pro like you? Is there certain things I can do, read, etc.?

Marcy

***************************

I get asked this kind of question a lot.  I want to be a great HR pro. What do I need to do?

Ugh! That’s a hard question. There’s a lot of things you can do. There’s a lot of things you have no control over. 

S0, what do you need to do?

Just start doing great HR work! Stop waiting around for someone to allow you to do great HR work. If you want to be great, you have to show people you can be great. 

Derek Jeter didn’t wait around for someone to let him show them he was a great ShortStop. He just went out and played Shortstop. He made mistakes. He corrected those mistakes. He just kept doing it. 

You need to go ‘play’ HR. You’ll be bad at some of it. You might actually find you’re pretty damn good at some of it.  The more you play, the better you’ll get. It’s probably unrealistic you’ll be great right off the bat, but who knows, you might.  

You’re going to find that most HR pros don’t become great because they wait for someone else to tell them what to do.  You won’t become great waiting to be told what to do. You need to find out what to do on your own. How do you do that?

Educate yourself. Network with other HR pros. Find out what others are doing, and what’s working and what’s not working. Start testing things in your organization in small ways. If it works, test it in a bigger way.

Ask the people in your organization that are in charge of driving or generating revenue what they would do if they ran HR. Try some of those things. Ask them what roadblocks they have in the organization. Then work to break those down.

Walk away from other HR peers who seem to hate HR.  Great HR pros love HR. They love being involved and making a difference. They are not happy with keeping things the same.

How do you become a great HR Pro?  You just have to go and do it. If you do enough stuff, you’ll find some things that are really good. Do more of those. Do less of the stuff that sucks. Being great is really easy. More good stuff, less sucky stuff! But, you have to do stuff.

The #1 Way You Can Tell Recruiting In NOT Important to Your Executives

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I had a recruiting leader reach out to me recently and ask for help.  They had some critical positions they needed to fill but weren’t having any success.  The executives were all over her to get her team to fill these positions.  The success of the company depended on it!

You feel her, right?  We’ve all been there at one point or another in our careers.

She was looking for some advice about what they could do, because they tried everything, and she was at wits end. This exchange was through email, so the first thing I did was what I usually do. First, I check her LinkedIn profile to check her background. She was solid, good recruiting experience, good companies. Then, I check the company’s career site.

This is where I find most companies and ‘we’ve done everything’ start to fall down.

Nowhere on the first page of the company web page could you find a link to “Careers” or “Jobs” or “Positions”. Nowhere! Not at the top, not at the bottom. You could click on anything on their home page to get to what jobs they actually had open.

But, I’m a pro. So are you. We know exactly where it’s at. Click on “About” or “About Us”. Then scroll down to “Careers” and click on that. Then go through another click or three and you’ll actually find the jobs they have open and “desperately” need to fill.

I sent a message back and we set up a call. The first thing I said was you need to have some sort of link or button or something on the home page where people can access your open jobs with one-click. “I’ve tried getting that changed, but the executive in charge of the website (marketing) refuses to add it.”  You need to go above that person’s head, and actually bring the executive who has the open jobs and explain to the CEO why this has to change.

“Yeah, but even then, this isn’t going to fill our jobs.” You know, you’re probably right, this one thing won’t fill your jobs, but this is indicative of how your executives don’t support recruiting in your organization. If your executives won’t allow you to make this one simple change, which is a clear best practice in every industry, they don’t truly care about filling these jobs.

Having your “Careers” site link under the “About Us” tab on the home page of your web page screams you have no idea what you’re doing in recruitment. Having executives that refuse you to move it, shows you they don’t care about recruiting.  It’s really simple, and always 100% true.

Interviewing for a new Recruitment leadership position? Take a look at how easy it is to find jobs with the company. If it takes forever, ask in your interview how easy it will be for you to immediately change this. The answer you get will tell you everything you need want to know about taking this job or not.

Having your career site linked under “About Us” on your home page is the #1 way you can tell if executives support recruiting or not in a company.

T3 – @Benevate

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This week on Talent Tech Tuesday (T3) I review a new and unique benefits solution called Benevate. Benevate is a solution that will help you attract and retain talent and improve employees’ financial wellness. “DRINK” – that’s the new HR drinking game for 2016! If anyone says “Financial Wellness” you have to drink. You might recall that “Candidate Experience” was the HR drinking game code word for 2015.

But, seriously, I really, really like what Benevate is doing!

Benevate is built on a really simple premise, which is how all the great products start. Your younger workforce faces two major hurdles, for the most part:

  1. Student Loans
  2. No Cash to buy a house.

Benevate gives you a simple to use Saas software platform that allows you to manage these two issues with a Student Loan forgiveness program and an Employer Assisted Living loan program.

Screen Shot 2016-02-15 at 2.35.24 PM

Why is this important? Either one of these programs will give you great ammunition to attract and retain a younger workforce.  I can tell you the first time I used ‘student loan forgiveness’ was about 12 years ago when we did this recruiting Pharmacists right out of school, and it worked like a charm! I also used this in healthcare to attract CRNAs when you could find them anywhere, we were fully staffed! I’ve seen companies recently do this with hard to find IT and Engineering talent.

The problem with doing this yourself is that it’s a major pain in your ass, for HR and for the organization in general. HR isn’t built to be a bank/loaning institution. The last thing in the world I want to do in HR is manage a bunch of loans and worry about some kid defaulting, then what do I do. That is why Benevate is so awesome! They take care of all of this, but at the same time allow you the flexibility and freedom to design the program you want for your organization.

So, right about now you’re asking yourself, well all this sounds great Tim, but how do we pay for it!

That’s where it’s important to understand what the true cost of your employees are cost you.  51% of young employees go to the doctor once or less per year! These young workers cost you a ton less to ensure.  They don’t even use their health benefits, for the most part! As an employer, you need to offer them benefit equability. Benefits they’ll actually want and use.

You pay for it by giving benefits to your younger workers that they actually want, which in turn comes with a loan guarantee from them that they’ll stick around. The cost of replacing great talent is crazy high, a heck of lot less, than what you’ll spend on a loan forgiveness program.

Love the program and concept. More companies should use this idea, but they don’t because it was always a pain in the butt. Now it’s not!  Take a look at Benevate, they make loan forgiveness super easy!

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – send me a note.