Amazon Rebrands Performance Management! #HRFamous

Editor note (that’s me, Tim) – The Amazon stuff in this episode truly made me laugh out loud!

On episode 59 of The HR Famous Podcast, longtime HR leaders (and friends) Tim SackettKris Dunn, and Jessica Lee come together to discuss the fact that Amazon AWS has branded performance improvement plan programs called “FOCUS” and “PIVOT.” They alternate between being impressed, horrified, and entertained by this branding.

Listen (click this link if you don’t see the player) and be sure to subscribe, rate, and review (Apple Podcasts) and follow (Spotify)!https://html5-player.libsyn.com/embed/episode/id/18851030/height/90/theme/custom/thumbnail/yes/direction/backward/render-playlist/no/custom-color/87A93A/

Show Highlights

3:30 – Gary V recently did a post about the impending doom of meetings in a hybrid world and KD wrote about it on the HR Capitalist. Tim doesn’t care if people want to be remote for the team meeting, but he’s going to be there in person.

6:15 – JLee thinks there will be some proximity bias in meetings to those who are actually there at the meeting.

7:00 – Congrats to the newest Girl Scout troop leader on the pod, Jessica Lee!

9:30 – KD thinks that teams will have to choose to do either all Zoom or all in-person (with people dialing in and being second -lass citizens), or the manager/facilitator of the meeting is going to have to be really, really good to manage it.

12:45 – Next topic: Amazon. KD wrote another post, this time about the Amazon union issues. KD brings up Jeff Bezos’ shareholder letter.

13:30 – Bezos has a mentality that every employee should start the job like it’s “Day 1”. Tim is a big fan of the mentality.

15:45 – JLee points out that Bezos says he needs to create a “better vision” for his employees.

18:30 – KD pulls out one more thing he likes from Bezos’ letter. The message is consistent with the “Day 1” mentality and talks to “not being typical.”

21:00 – Tim’s son’s friend works at Amazon in supply chain. This friend was led to believe when he was interviewing that he would be working at the Amazon plant in Detroit, but he found out after accepting the offer that the job was in Gary, Ind.

22:30 – A leaked Amazon AWS memo shows program details related to performance improvement plans. KD breaks down the branding programs, called “Focus” and “Pivot,” as reported in Business Insider.

26:40 – JLee says that getting rid of 6% of employees is nothing and people are a little sensitive about 6%.

29:00 – The crew can’t stop making jokes about the different career-help programs at Amazon.

New Leaders Start with Two Things!

Are you a new leader, or do you know someone who is about to get into a new leadership position? This post is for them!

Every time a new leader starts in a position, they only bring two things with them:

  1. Your resume.
  2. A speech.

Your resume is easy. It’s all the crap you did in your career to this point. You’ll be judged on that resume by your new team. It can go several ways, but usually, if you got hired, you have the resume to back it up.

There’s nothing you can do about your resume when you start a new position. You are who you are, regardless of how you got to this point in a new leadership role. It’s too easy for people to check up on you, so lying isn’t an honest answer, especially when starting a new job.

The speech, on the other hand, is completely up to you!

Every new leader must come into the new role with ‘the speech.’ Your speech. What does your speech need to have in it? Well, that really depends on what kind of leader you are, but here are some basic components:

1. Why you? Why are you the one to lead us? What is your personal vision in life?

2. What were you hired to do?

3. What about us? How do ‘we,’ your team, fit into this?

4. How will we know if we succeed or not?

5. What are some things we should know about your style?

This is your Day 1 speech. I know you want to wait a while. Get to know your new team. Get to know the ‘real’ problems. Get your feet on the ground. But you can’t. You don’t have that time.

You have to come in and be ready to deliver your speech. This one speech will most likely dictate your success as much as your resume. You will either kick off this new leadership position with the right momentum, or you’ll just be another schmuck to take over and do what every other person before you did, fail.

Does it feel like I’m putting too much weight on this one thing?

I’m not. I’m actually trying not to scare you because most people don’t give great speeches when they’re terrified they’ll fail. But don’t kid yourself. This Day 1 leadership speech is critical to your success.

You are now the leader. Everyone is looking at you for the answers. You might not have any of them yet, but you better make it sound like you have them or you’re about to discover them!

You only bring two things with you into this new position. You only control one of them at this point. Don’t miss it.

Do these pants make me look fat?

I’ve got a bit of a problem.

I love buying new clothes, jackets, and shoes. You see, I’m kind of built like a fire hydrant. Picture a fire hydrant in your mind right now. Not very sexy is it!

So, I compensate, not by eating a great diet and working out constantly! Hell, no! That’s really hard work. I compensate by buying more clothes that I think will make me look skinnier than I really am!

Do you do this?

We do this in HR and Talent Acquisition all the time!

Just replace ‘clothes’ with ‘technology’. Yeah, we suck at HR, so instead of going out and fixing our foundational issues, let’s go buy a new pretty technology to cover up all of this fat, err incompetence!

Yeah, baby, with this new shiny technology no one will ever suspect we really suck as bad as we do!

The new stuff we buy screws with our heads. Every new shirt and sports coat I buy, I look at myself, and go “oh yeah! you’re going to look so awesome when you wear this!” Then I get on stage and someone tags me in a picture and I want to starve myself for a year!

Buying new stuff to make us look better than we are is the biggest lie we tell ourselves, ever.

So, before you go buy that new technology to fix all of your problems of why you suck at HR or TA, you have to know one truth. That truth is technology doesn’t fix why you suck. If you suck, great technology will make you suck faster. Bad technology will still make you suck, you just won’t be as fast as sucking!

Just like clothes won’t make me skinnier, new technology won’t make your function perform better.


The Talent Fix – My new book is now available to purchase! If your organization is having trouble hiring, this is a must buy! 

Talent Fix Review: My mom says it’s her favorite book that I’ve written!!! (I’ve only written one book!)

Purchase The Talent Fix now! 

Your Future Office has 40% Fewer Seats!

Jamie Dimon, chief executive of JPMorgan Chase, the largest private-sector employer in New York City, wrote in a letter to shareholders this week that remote work would “significantly reduce our need for real estate.” For every 100 employees, he said, his bank “may need seats for only 60 on average.”
New York Times

Feels about right. In my opinion, some sort of hybrid work model for office workers is going to win out. 2/3, 3/2, etc. You work from home (or wherever) some days, in the office some days. The additional flexibility people received during the pandemic is a very hard thing to take away at this point.

The “on average” phrase becomes the issue!

On average, Tim, we only need about six places for people to get there done. Okay, but on Monday’s you’ve asked everyone to come into the office for meetings and such, and told everyone they don’t have to come in on Fridays! Maybe we can find an office building that will let us just rent 4 days a week!

What this really means, is once again, the Office Furniture Industry wins! Did anyone check into see if Steelcase or Herman Miller maybe released Covid onto the world!?! The more time I spend in HR, the more I’m convinced that the office furniture industry really runs the world. About every decade or so, we (HR) is tasked with reinventing work and that means new work spaces.

Yeah, but if we are WFH Tim then you don’t have to worry about it! Yes I do! I now have to worry about employees working at home at their kitchen table hunched over in some chair not designed to work in all day, and I have the worker’s compensation claim. So, it is just a matter of time until I’m shipping new office “home” furniture to my employees to make sure they are taken care of and still have the cool hip culture we want with $1000 work at home chairs that are functional yet still look great in their 1970’s retro family room they’ve been piecing together off Ebay.

You know a great team building activity would be to have us send office furniture to everyone’s house and then we all get on a Zoom call and build it together! Hey, Ikea, get on this!

Hey, Billy, sorry, you got in at 8:30 am, you’ll have to share a desk with Mary until a spot frees up, here’s a folding chair.

This is why we’ll all be building “shared” spaces in our workplaces. Because you know what’s super effective and efficient when you’re trying to get that project done? Listening to some idiot drone on about some Netflix real-life crime drama series they are watching, and you don’t even like real-life-crime-drama, or Todd who is telling you all about it, but you’re stuck “In the Park” the cool nickname HR gave your social share space where work nomads without desks come to get stuff done, but not really done because no one can’t get anything done at the “Park”.

WFH, Hybrid, In-Office.

Everyone needs a seat, but just not all the time.

Welcome to show!

Talking Talent Acquisition Tech w/ Madeline Laurano (@madtarquin)

Madeline and I are back with our second “Vlog” as the kids like to say! We are Vloggers! Which is like one step below “Influencers” but you get to keep your dignity!

In this episode of Vlogging with Talent Nerds (not the real name, we aren’t naming it) Madeline and I talk Recruiting CRM technology. It’s part of the recruiting landscape that keeps morphing into other areas of the stack, and honestly, we find it pretty complex for the average TA leader.

Madeline Laurano and Tim Sackett – Vlogging TA Nerds!

Question: Do you use a Recruiting CRM? If so, about what percentage do you feel you and your team actually use?

Hit me with your answer in the comments!

America’s Greatest Threat? Lack of Hourly Workers!

Businesses big and small are desperate currently for workers. Low-skill, semi-skilled, people who have no skill but are willing to be trained. The hourly rate is anywhere between $12-22/hr. I’ve spoken to companies in every market and industry, many of whom will tell me they’ll hire as many people as they can find, they just can’t find anyone!

Now, I don’t want to get into all the reasons of why organizations are struggling to find hourly workers. There are many, and it’s a complex situation that isn’t going away anytime soon. I want to focus on how not having enough hourly workers puts America at a competitive disadvantage in the world.

What Happens When America Can’t Hire Enough Workers?

First, organizations will do what it takes to actually hire talent. They increase wages and benefits, which initially seems like a big win for workers. Businesses will also raise prices, to pay for those additional expenses. Say, hello to inflation. The supply and demand dynamics of labor all happen fairly quickly.

Organizations will look to become more efficient and add technology that in the long term can be a better value than workers. Let’s be honest, this has been happening since the beginning of time, but in times of true pain in hiring, all this speeds up and happens faster than normal. Say hello to the robots!

Companies will offshore, more than they already do to countries with an abundance of hourly workers. China, Mexico, India, various countries in Africa if they can get politically stable, will gain millions of jobs from organizations looking to sell their products in America. Say hello to more jobs leaving our shores. Also, as we’ve seen with the Pandemic, this will cause he further issues with our supply chain in critical times.

What Should We Be Doing In America To Ensure We Have The Hourly Talent We Need?

Okay – I’ve got some ideas. Some you’ll agree with, some you’ll hate, but something has to change. American demographics are not changing. Our labor force is shrinking and we are getting older as a country. We have a crisis staring us in the face, and we are too divided to even see what’s really happening!

  1. Major investment into trades and apprenticeship programs at the high school and post-high school level. Free College? Screw that, rich folks can pay for college. Let’s have Free Trades and Apprenticeship programs. Let’s start these in Junior High and High Schools and continue them post-high school. Let’s have 22-year-old kids making $40-60K a year in skilled occupations.
  2. Blow up public education as we know it. It’s broken, can we all admit to this. About 70% of kids are not college kids, but we force them down the path of college. Let’s have public education that promotes our best and brightest, but also promotes kids who want to work with their hands, who want to work in the arts, etc. If we are the most powerful country on earth, why can’t we have multiple avenues for our kids, whether they are rich or poor?
  3. Encourage our children to once again be firefighters, police officers, home builders, big truck operators, cooks, delivery drivers, etc. Both boys and girls. I was struck when I was in Australia how many construction workers and road workers were female. You rarely see that in America. Our children should feel proud to have an occupation that is helping their community and others, but instead we, as parents, talk down these occupations. Our children are listening, constantly.
  4. Open the Mexican border. Uh oh, he didn’t just say that!? Yeah, you know who has millions of people who want the jobs that Americans don’t want? Mexico. If you don’t want to work that $15/hr job, step aside, there are people that do want those jobs. Plus, actually having a great labor force strengthens America! Would you rather have Mexican citizens come to America and make American products, or have American companies go to China and have the communist government of China make the products sent back to America and much of the profit goes to China or India, or somewhere else outside of America?
  5. Pay Equity laws limiting the spread of pay between the highest-paid executive and the lowest-paid employee. I’m not saying that entrepreneurs and executives don’t deserve great salaries for their efforts and their risks. They do. But should a CEO of a company make a $100M a year and the workers make $17/hr? That just seems a little bit out of line, right? Should a college football coach make $5M a year? It’s a stupid game. A game I love to watch, but come on! We’ve got a bit out of line with the haves and the have-nots.
  6. National Occupation Corp. What if every single American child upon graduating high school, put in one year of service into a select list of hourly occupations? Road workers, infrastructure projects, building affordable housing in their community, building parks, etc. Mormon kids do a two-year missionary to spread their word, and it doesn’t seem to harm them one bit, in fact, most would argue it actually helps them become better adults. Doing a national occupation corp would show some kids they actually love this type of work.
  7. End programs that encourage workers to not work. I’m hearing politicians talk about a 4th Stimulus! Are you kidding me! We don’t need more stimulus! We need people collecting unemployment and stimulus to prove they can’t find a job. They can’t get work. Because for the most part, it’s a lie! There is work everywhere! Our Unemployment Insurance system is broken and needs an overhaul.

How do you like those ideas!? A little GOP, a little Dem, a little socialism! If you’re a regular reader of the blog some of those ideas, coming from me, probably surprise you. This is how desperate I think this situation is! We are facing an economic meltdown in the future if we don’t fix this issue, that will make the great recession look like child’s play. America can not be without a great labor force, and right now, we are quickly trailing the rest of the world in the one thing we always hung our hard hat on.

“I Fully Reject the Employment Model of Pre-Pandemic America!”

This was an exact quote on a comment on one of my blogs about how hard it is right now for companies to find talent in America to work hourly jobs. This isn’t the first time I’ve heard something like this from an old GenZ or very young Millennial (basically early to mid-’20s).

What does this even mean!? 

Let me interpret, for the older millennials and GenXers in the crowd who are actually working and don’t have time to learn the GenZ vernacular. This is actually a cross of GenZ and Snowflake which can be very confusing sometimes to understand.

What this person is trying to convey is that they don’t believe they should have to work a job for pay and benefits (employment model of Pre-pandemic America). They actually love the employment model of Pandemic America – which is either sitting at home and getting paid to mostly not work, or actually just collecting unemployment and government stimulus to the tune of about $1000 per week, to do nothing at all.

Their idea is in Post-Pandemic America they would like to continue to get paid a living wage and benefits to do what they want. That might be something very productive and useful, like volunteering to help children to read or older people to have a better life in their later years, or it might be growing weed in their basement. This employment model is much more attractive to them. I get great pay and benefits to do what I want, not being told what to do by “the man”.

“The man” doesn’t actually have to be an actual “man”, it might be a rich woman or rich non-binary person. Basically, anyone who would make money off of their labor is now “the man”. They also reject anyone making money from their efforts, except for themselves. Which is actually wonderful if they would start their own business, but that would take work that feels too similar to an employment model of pre-pandemic America. Because of course, they would then become “the man”.

And you wonder why you can’t find anyone to come work for you? 

Some would believe this to be a socialist movement that has began to grow in America, mostly started by Bernie followers. No, this isn’t socialism, this what happens when you helicopter and snowplow parent your way to a generation that thinks the world should revolve around them.

I should only get A’s because my Mom says I’m the smartest little boy on the planet. And I should only get first-place medals because I showed up to the game. In fact, we should all get first-place medals because there should be no losers in the world, only winners.

And we truly wonder why terrorists want to bomb our country.

The world, in the end, will be truly harsh for these people if they don’t change. The world, since the beginning of time, has winners and losers. If you think socialist societies don’t have winners and losers, you might actually want to read about the history of socialist societies and inequality.

Do CEOs of companies need to make one hundred times more or a thousand times more than the average worker? No, probably not, but if you think you can just show up to a job and you should be within ten times of a CEO’s salary, you’re actually just ignorant.

This isn’t a political statement. This is the real world. Every single elected politician in the house and the senate is more wealthy than the average American by a giant margin. All of them. Winners and losers. People who take risks to start a business get all the bad and all the good. America, for good and bad, was built on Capitalism. It’s not perfect. I don’t know of a perfect society or culture in the world.

So, I do not fully reject the employment model of pre-pandemic America! 

Is it great? Nope. Can we do better? Yes.

Have we changed the employment model any over the past century? 1000%

Worker safety, health and wellness, D&I, training and development of skills, employee engagement, candidate experience, you could literally list a thousand improvements that have been made to the American employment model. And we’ll continue to improve.

I have hope that we’ll get better and solve our pay equity issues and we’ll continue to improve our diversity, inclusion, and belonging for all employees. America is a big and complex situation. Change does not happen overnight. For how bad young people think we are now, we have made tremendous strides along the way.

Okay, time to end this, I’m starting to feel like this guy…

What Happens When an HR Pro Gets Harassed at Work?

On episode 58 of The HR Famous Podcast, longtime HR leaders (and friends) Tim SackettKris Dunn, and Jessica Lee come together to discuss what happens when HR pros get harassed in the workplace. JLee shares her story of being harassed at work as an HR pro, the process that followed, and then discusses the situation and process with KD and Tim.

Listen (click this link if you don’t see the player) and be sure to subscribe, rate, and review (Apple Podcasts) and follow (Spotify)!

Show Highlights

1:30 – Tim got his first Covid vaccine. He’s the first of the crew to get it! He got it at an old Sears!

5:00 – First topic of the day: JLee shares her story about being sexually harassed at work.

12:30 – Tim asks JLee what percentage of women have experienced harassment in the workplace. She says well over 50%.

15:00 – KD asks JLee what happened after she reported the harassment. JLee asked HR not to do anything about it and she confronted the harasser herself.

19:40 – JLee says that she felt like she needed to handle it herself because she was a strong female leader. She also notes that she didn’t have confidence in the HR employees to handle it effectively.

21:50 – Tim asks JLee if she thinks what this person did was a fireable offense. She says that from her HR perspective, it seems like this employee shouldn’t be working there because of the repeated offenses.

23:00 – KD says that he misses employee investigations. JLee doesn’t miss them, and Tim doesn’t miss the lose-lose investigations.

26:30 – JLee says that her boss at the time was very protective of her and she worried that the boss was going to do something if she didn’t handle it herself.

30:20 – KD asks JLee if she thinks other global cultures have caught up with workplace behavior and treatment. She thinks that some pockets of the world are more progressive than others, but overall they have not caught up.

33:00 – Tim mentions how as a society, we’ve started the practice of guilting companies into doing the right thing. He mentions the example of disparities in the NCAA March Madness tournament with the men’s teams and women’s teams.

40:00 – JLee remembers that she has all of the email correspondences of her dealings with her sexual harassment. She’s an A+ HR employee!

Do people really not want to work?

On my way to work this morning, I saw seven businesses that had “Help Wanted” signs out front. The sign above is from a fast-food restaurant requesting you be nice for the few staff they have that are working their butts off to get you fat! Please be patient, your fries, double cheeseburger, and shake will be with you shortly.

I was on vacation for Spring Break (yeah, I said it), and traveled out to St. George, UT, and spent time outside hiking. Stopped at a McDonald’s for a Diet Coke on our way back from Zion and the manager was locking the doors at 2:30 pm in the afternoon. He apologized and said he normally has 50 employees on the schedule, but currently only has 16 and can’t keep the doors open!

Do People Really Not Want To Work? 

1st – Of Course People Don’t Want To Work!?! How stupid is this question!? (Wait, so let me get this straight, I don’t have to work? And I’ll get money? And I don’t have to pay rent? Okay, I’m not gonna work.)

2nd – Read #1.

3rd – If you give anyone the choice to not work, but still get their bills paid, they will not work. This is what is currently taking place in this great country of ours. In fact, some folks are making more not working than they were working. So, none of this is surprising!

The surprising part is politicians seem to be the only people alive, in America, who don’t understand that businesses can’t get people to come to work right now. They like to point to unemployment numbers, but those numbers are not telling the true story of what’s happening across the vast majority of industries.

Certain companies and industries got hurt super bad by Covid. We needed a policy that was sniper rifle accurate to help those people. Our government, instead gave us a nuclear bomb acting like everyone was in trouble. Which lands us in the position we are in right now. Too much work, not enough people who need to work at this moment.

No, Really!? Do People Not Want To Work? 

Here’s my take:

People want to do things that make them feel valued. Things that make them feel satisfied. Where they have some freedom of choice. And at the end of the day they feel safe, secure, and that they matter.

The vast majority of jobs from $10/hr to $20/hr can’t meet those basic needs.

If anyone of us was given the choice to not work and have our basic needs met, even for a short period of time (like the current Stimulus package) most would take it and do things they would rather be doing. Some will help others and volunteer. Some will take time for themselves. Some will actually do nothing and just wait until the time comes around when they have to go back to work to meet their basic needs.

So, basically, if you are hurting for workers and you pay below $20/hr, you are going to be in a world of hurt through at least this summer and maybe longer.

What Can You Do To Get More Workers? 

First, do everything in your power to keep the workers you have. Be kind. Be helpful. Be understanding. If they are overworked, be empathetic and try to do what you can to help them and their quality of life.

Second, don’t give new employees stuff you won’t give your current employees. I see this constantly. Oh! Hey, come work for us and we’ll give you a $500 signing bonus! But you won’t give your current employees a $500 retention or Hard Work bonus.

Third, stop thinking you are all that and a bag of chips! You can’t just throw up a Help Wanted sign and get workers. Be Better! Yep, that means you might actually have to put money into recruiting. Yes, hourly recruiting is as important as salaried recruiting and in many businesses more important. But, I find most organizations that hire a lot of hourly workers are vastly under-resourced when it comes to hourly recruiting as compared to salary recruiting.

Fourth, it’s time to take some chances with all those biases you have. Hire folks who test positive for weed. Hire folks who went to prison. Hire folks who aren’t your “Norm”. It’s time to take some chances, which really aren’t chances, but being more inclusive in hiring, but that’s an entire other post.

Finally, vote differently. If one employer is having a problem hiring, most likely that employer isn’t really that great to work for. If tens of thousands of employers are struggling to hire, something went wrong at a macro-scale. In terms of our current situation, we know exactly what went wrong. Bad policy is causing some short/long-term pain for employers.

Economics will eventually take care of this problem. Employers will pay more, offer more, change. This means we’ll all pay more for stuff we used to get cheaper. Some businesses will go under because you won’t agree that paying more is worth what they offer. This will cause workers to be unemployed. Making it easier for employers to hire at market wages. The law of supply and demand is undefeated.

 

Be Careful with Employer Online Reviews!

Some recent data out analyzing online reviews on sites like Amazon and Yelp show that half of all reviews give the highest possible rating possible. So, ask yourself, of all the stuff you bought on Amazon and all the restaurants you tried on from Yelp, would you give the highest rating possible?

Human nature would tell us of course not! This phenomenon is known as a “Positivity Problem“. It’s like when I asked you all to give me a 5-star review on my book “The Talent Fix” and you all did! (Well, all except like two of you, and the next time I see my Dad I’m really going to give him hell over that 3-star review!).

Basically, “star” ratings are unreliable rating mechanisms. 

The big problem is when we measure things like employee experience, candidate experience, etc., we use star rating measurements. Glassdoor, the employer review site, turned job board, gained millions of followers and giant traffic by using anonymous star reviews from employees which were almost immediately problematic, but we all ignored it and took it as the word of God. OMG! Amazon is a 5-star employer and Walmart is a 2.5-star employer. Both of which are most likely wrong.

What should we be doing to find an accurate measure? 

Like any great leader, we should be looking less at a number rating and more at the verbatim comments. If you have a giant sample size and can use AI to gain further insights, you can really gain some understanding of what candidates and employees are thinking, or which employers truly are the best or worse to work for.

The study mentioned above found that the comments using the most emotionally charged wording, both positive and negative, were greater predictors of measuring success. Comments become a great predictor of what’s really going on.

What can go wrong with this? I’ll call this the “Business Insider” Dilemma! 

The BI Dilemma is a phenomenon I’ve noticed recently with writers at Business Insider. I’ve been a long-time reader of BI and they produce some really good content, but over the past 12-24 months they tend to make some extremely bold conclusions based on comments from only a handful of employee’s comments.

Things like, Amazon is an awful employer for women, just come and read about twelve women we spoke to who are former Amazon employees, out of 300,000 Amazon employees who are female! Come on!

To be fair, BI isn’t the only media outlet to do this, it’s become common place in cancel culture. Find a minority opinion and run with it as a majority opinion. This is a problem when it comes to using employee and candidate comments as a measure of success or failure.

That number has to be pretty substantial to gain real insight. At a minimum, I would think you would need about 5-10% of all to comment to be comfortable in making any real decisions based on comment data. So, if you have one thousand employees, I want to see about 100 comments to get a true feel for what’s really going on.

We focus so heavily right now on “data” on the number and the movement of the number. But if we know that star ratings alone are unreliable, do we truly feel like we are getting the full picture of what’s really needs to improve or change?