Category Archives: Leadership

Do you really want to get better?

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I’ve been writing about HR, Talent, and Leadership every day going on seven years. If you go around telling people you know something about something, guess what? They’re going to ask you to tell them about something, specifically as it relates to their circumstance.  So, I get asked my advice quite a bit about talent and HR issues people are facing.

There is a bucket of questions I get asked that fall into the same type of category.  These questions all have to do with how do we ‘fix’ something that isn’t working well in their HR and/or Talent shops.  How do we get more applicants? How do we get managers to develop their people? How do we fix our crazy CEO? Etc.

I used to go right into how I would solve that problem if I was in their shoes.  Five minute solutions! I don’t know anything about you, or your situation, but let me drop five minutes of genius on you for asking! It’s consulting at its worst! But it’s fun and engaging for someone who came to see me talk about hugging and my dog for an hour.

I’ve began to change my approach, though, because I knew, like they knew, they weren’t going back to their shops and doing what I said.  The problem with my five minutes of genius, was it was ‘my’ five minutes, not theirs.  It was something I could do, but probably not something they could do.

Now, I ask this one question: Do you really want to get better? or Do you really want to change?

Right away people will quickly say, “Yes!”  Then, there is a pause, and an explanation, and sometimes from this we get to a place where they aren’t really sure they really want to get better or change.

That’s powerful!

We all believe that ‘getting better’ is the only answer, but it’s not.  Sometimes, the ROI isn’t enough to want to get better. Staying the same is actually alright.

We believe we have to fix something and we focus on it, when in reality if it stays the same we’ll be just fine.  We’ll go on living and doing great HR work.  It just seemed like the next thing to fix, but maybe it actually is fine for now, and let’s focus on something else.

Many times HR and Talent pros will find that those around them really don’t want to get better, thus they were about to launch into a failing proposition, and a rather huge frustrating experience. Better to probably wait, until everyone really wants to get better.

So, before you go out to fix the world, your world, ask yourself one very important question: Do you, they, we really want to get better?  I hope you can get a ‘yes’ answer! But if not, the world will still go on, and so will you.

T3 – @Globoforce pre-launches Life Events #WorkHuman

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Hey, last week I was at WorkHuman powered by Globoforce and they had a new product launch that kind of left many in the audience in tears! How often can you say that about a tech launch – take a look:

So, Life Events is designed to increase the quality of your work relationships. Some of us are lucky enough to have this naturally in our work environments, and we completely take it for granted when we have it.

Here’s what Eric Mosley, Globoforces CEO, had to say about Life Events:

“The lines between an employee’s life and work are constantly blending—more so now than ever before,” said Eric Mosley, CEO of Globoforce. “Our goal through Conversations and Life Events is to encourage more human-focused interactions that help create a community of growth, collaboration, and inclusion. If we work in environments where we can trust our managers to have our best interest top of mind and feel strong connections with our colleagues, we are more likely to actively participate in our success, our colleagues and the companies we work for.”

I truly believe that most people want to live one life. They want to be the same person at work as they are at home. Technology like this helps build that bridge. Job satisfaction, engagement, etc. all tend to rise as we feel we have stronger connections at work.

Does this change the world? No, probably not, but it might just make your work world a little better. I thought it was one of the more unique features I’ve seen in the space for a while and it definitely plays to a workforce that is comfortable with sharing their lives via video. While you might not be, the majority of our upcoming workforce is.

Coming later this year, check it out on the Globoforce platform.  (BTW – all the people in the video are actual Globoforce employees, and the story is completely real!)

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the tech space and I wanted to educate myself and share what I find.  If you want to be on T3 – just send me a note – timsackett@comcast.net

The Sackett Commencement Speech!

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(I’m on vacation today at my nephew’s graduation! So, I thought to re-run this post made sense! Enjoy!) 

It’s that time of year when universities and high schools go through graduation ceremonies and we celebrate educational achievements.  It’s also that time of year when you get bombarded with every great commencement speech ever given.  There is clearly a recipe for giving a great commencement speech.  Here are the ingredients:

1. Make the graduates feel like they are about to accomplish something really great, and not just become part of the machine.

2. Make graduates believe like somehow they will be difference makers.

3. Make graduates think they have endless possibilities and opportunities.

4. Make graduates think the world really wants and need them and can’t wait to work with them.

5. Wear sunscreen.

I think that about sums up every great commencement speech ever given.  Let’s face it, the key to any great speech is not telling people what they need to hear, but telling them what they want to hear!

I would like to give a commencement speech.  I think it would be fun.  I like to inspire people.  Here are the main topics I would hit if I were to give a commencement speech:

1.  Work sucks, but being poor sucks more. Don’t ever think work should make you happy.  Find happiness in yourself, not what you do.

2.  You owe a lot of people, a lot of stuff.  Shut your mouth and give back to them. Stop looking for the world to keep giving you stuff.

3.  No one cares about you. Well, maybe your Mom, if you had a good Mom.  They care about what you can do for them.  Basically, you can’t do much, you’re a new grad.

4.  Don’t think you’re going to be special. 99.9% of people are just normal people, so will you.  The sooner you come to grips with this, the sooner you’ll be happy.

5.  Don’t listen to your bitter parents.  Almost always, the person who works the hardest has better outcomes in anything in life.  Once in a while, a person who doesn’t work hard, but has supremely better talent or connections than you, will kick your ass.  That’s life. Buy a helmet.

6.  Don’t listen to advice from famous people.  Their view of the world is warped through their grandiose belief somehow they made it through hard work and effort. It’s usually just good timing.

7. Find out who you care about in life, and make them a priority.  In this world, you have very few people you truly care about, and who care about you in return.  Don’t fuck that up.

8.  Make your mistakes when you’re young.  Failure is difficult, it’s profoundly more difficult when you have a mortgage and 2 kids to take care of.

9.  It’s alright that sometimes you have to kiss ass.  It doesn’t make you less of a person.

10.  Wear sunscreen.  Cancer sucks.

So, do you feel inspired now!?  Any high schools or colleges feel free to email me, I’m completely wide open on my commencement speech calendar and willing to give this speech in a moments notice!

Maybe we got this Culture Fit thing all Wrong! #WorkHuman

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So, I’m sitting on a plane flying back from the WorkHuman conference and I’m going through my notes. Here’s one of the things I wrote down:

“Instead of culture fit, what if we focused on culture contribution…” 

I don’t even remember who said it that sparked me to write it down, but I loved it. I want to say it was Adam Grant, seemed like he was saying a bunch of stuff I liked during his session.

It struck me immediately when it was said. It’s one of those times when you go, “Holy crap, have we missed this all along and no one said anything!”

The problem is, hiring for culture fit is really hard. There are technologies and experts who will tell you they can do it, but it’s mostly smoke and mirrors. When you sit down and interview people, you mostly don’t get culture fit, you get ‘I’m comfortable with this person’ and that turns into you saying, “they’d be a great fit in our culture!”

Hiring for culture contribution actually is a bit easier and probably more effective! I can easily interview someone and ask for concrete examples of the cultural contributions they currently provide at their organization or have provided, and what they’ll provide when they come to my organization. Sure they could lie or exaggerate, but that happens already, so that’s nothing new.

What I like about culture contribution over cultural fit is I can measure cultural contribution! Don’t tell me you fit, show me you fit! There’s millions of ways employees can contribute to culture, so it’s not like we are limiting hires to only those who ‘want’ to be involved.

I don’t know. What do you think?

It was just a note on a scrap of paper, but man it seems really profound. Hit me in the comments if you’re doing anything with cultural contribution in your organization.

How Will You Kill Your Company? #WorkHuman

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At the WorkHuman conference, Adam Grant, author of “Originals: How Non-Conformists Rule the World” gave an informing and entertaining keynote, but one question he asked really stood out for me over everything else.

It was the concept of asking the leaders in your company this one question:

“How will you kill this company?”

Actually, go through the exercise of determining every way you could possibly kill your company. List them out, talk about them, brainstorm, etc. The reality is, it’s easier to do this exercise than it is when you ask, “How will you save this company?”

It’s super powerful, right!?

When we tell people we need you to come up with ways to save, or better, our company, you get massive groupthink and really very little ever comes from all of that work and effort. When you ask them how they could kill it, you’ll be amazed at the ideas and creative ways they can kill your company!

Our reality is if we can think of ways to kill our companies, we now know many of our true competitive pressures that we face. It’s a fascinating leadership exercise that has real value.

You’ll find employees and leaders who never have anything to share all of sudden become very involved in how they personally could kill the company! These are things they fear, but never come out and say, since we would probably view them as doomsayers and such. Now, you set them free to share how they think the company will go bad!

What this exercise does is allow organizations to open up the conversation around getting creative when it comes to how we’ll actually save the company. These ideas need to be just as creative, just as outlandish. Those are the things that save companies, not just continuing down a path of destruction and now wanting to hurt a leader’s feelings that their plan might be crap!

It’s funny, and I bet like me when you read the question you can instantly think of ways you could kill your company. What is way harder is asking yourself the second question and thinking how will I save this company? For some reason, those ideas don’t come as quickly and passionately.

We have to train ourselves and those around us to think differently when it comes to how we’ll save ourselves. It’s easy to kill, it’s really hard to save, or so we think! We fall into the trap of believing our ideas about saving the company will be taken seriously, and our ideas about killing the company are just a joke.

They’re both very serious. Your company can die, just as easy as it can grow and prosper if your leadership team is willing to listen freely without judgment to each other and to your staff. We tend to get sucked into one idea will save the company and all focus and energy only go to that. We put all of our eggs into one basket.

So, how will you kill your company?

How Are You Helping Your Transgender Employees? #WorkHuman

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Hey, kids! I’m out at the WorkHuman Conference this week! This the third event for WorkHuman and it’s really becoming a world class conference. I mean, let’s be honest, if you have Michelle Obama on your agenda, you’re completely legit!

One of the keynotes from yesterday was Chaz Bono. I’ve never gotten a chance to see him speak so I was very interested. I was probably hoping for some great Sonny and Cher stories, but also, just naturally interested in hearing was he had to say about his transition from a woman to a man.

In our society, for the most part, we get very little interaction with the trans community, so I still feel fairly naive about everything surrounding the transgender. I’m sure there are many HR and TA pros out there who feel the same way. I loved that Chaz was super transparent, open and comfortable sharing his story.

A couple of really great takeaways I got from listening to him was that the actual process of transitioning, the mechanics of physically doing it, are far less complicated and painful, than the social and emotional pain transgender folks go through. We all seem super interested in the mechanics, but to a transgender person, that seems much less important in the overall process.

Chaz is in a really great place now, professionally and personally, but that clearly wasn’t always the case. Even he was amazed at how gratitude and being grateful for where you are in life can ease the hard times and pain that he went through over his lifetime of figuring out who he really was.

You don’t forget the super bad times in your life, but as you become more grateful, those times don’t seem as bad, even when many of those times were completely horrific. I struggle with being grateful for where I’m at in life, I can only imagine the difficulty Chaz went through to get to this place he is now.

The one big question I left with was how would I (HR) help out a transgender employee? What could my organization do? What should I personally be doing?

Chaz really broke this down simply to the root. We (HR) need to make it completely safe for our transgender employees to be who they are. It’s the number one issue that all transgender individuals face. Is it safe enough for me to be who I really am?

Will the organization accept me? Will my peers accept me? Will my boss accept me? Will our clients accept me? For those of us in HR this seems simple. Of course, we will!!! Chaz, and other transgender individuals, know the reality, most of the time, they do not feel safe enough to be who they truly are.

So, how do you help your organization’s transgender community? You work, constantly, to ensure they have a safe environment to be the person they want to be. That starts before the individual needs it. It starts with great diversity education and programs, it starts with a leadership team that truly values and supports inclusion.

For me, it starts with having a better understanding myself.

3 Reasons You’re Never Fully Staffed!

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For any HR/Talent Pro who lives with the concept of staffing levels – becoming ‘fully staffed’ is the nebulous goal that always seems to be just out of arms reach.  I’ve lived staffing levels in retail, restaurants, hospitals, etc.  I know your pain – to be chasing that magic number of ’37 Nurses’ and almost always seeming like you’re at 35 or 36, the day that #37 starts, one more drops off…

There are 3 main reasons you can’t get fully staffed:

1. Your numbers are built on a perfect world, which you don’t live in.

2. Your hiring managers refuse to over-hire.

3. Your organization actually likes to be understaffed.

Ok, let me explain.

The concept of being fully staffed is this perfect-case scenario – a theory really – in business that there is a ‘perfect’ amount of manpower you should have for the perfect amount of business that you have at any given moment.  That’s a lot of perfects to happen all at once!  Usually, your finance team comes up with the numbers based on budgeting metrics.  These numbers are drawn down to monthly, weekly, daily and hourly measures to try and give you a precise number of ‘bodies’ needed at any given time.  You already know all of this.  What you don’t know is why this type of forecasting is so broken when it comes to staffing.

These models are predictive of having a fully functioning staff to meet the perfect number needed.  Fully trained, fully productive, etc.  If the model says you need 25 Nurses to run a floor, in reality, you probably need much more than that.  Finance doesn’t like to hear this because they don’t want to pay 28 Nurses when the budget is for 25 Nurses.

You’re in HR, you know the reality of staffing 25 Nursing openings (or servers, or assembly workers, or software developers, etc.) takes more than 25 Nurses.  You have Nurses who are great and experienced and you have ones who are as green as grass -you have ones retiring in a few months, some taking leave, some leaving for other jobs, etc.  Because of this, you have a budget for overtime – why? – because you need coverage.  This why you need more than 25.  And the staffing levels argument goes around in circles with finance.

I’ve worked with some great finance partners that get the entire scenario explained above, and they would let me hire as many people as I felt I needed and it still didn’t work!?  Hiring managers struggle with one very real issue, “what if?” What if, Tim, we do get all 28 hired and now I only have needs for 25?  What will we do?!

Even when you explain the reality, they will subconsciously drag their feet not to hire just in case this might actually come true.  I’ve met with HR/Talent Pros from every industry and all of them share very similar stories.  They can’t get fully staffed because of what little stupid ‘perfect’ concept – “what if we actually get staffed!”  That’s it.

You can’t get staffed because you actually might get staffed!  If your fully staffed hiring managers are now held accountable to being leaders.  If you’re fully staffed, plus some extra, hiring managers have to manage performance and let weak performers go.  If you’re fully staffed being a hiring manager actually becomes harder.

When you’re understaffed everyone realizes why you keep a low performer, why you allow your people to work overtime they now count on as part of their compensation and can’t live without.  When you’re understaffed everyone has an excuse.

You’ll never become fully staffed because deep down in places you don’t talk about at staffing meetings you like to be understaffed, you need to be understaffed.

The Top 7 Sources of Hire for 2017!

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Silkroad released their annual Sources of Hire 2017 report and I always love looking at big sets of data around the source of hire because I think the vast majority of organizations are misallocating their talent acquisition resources in a big way, and this data just gives me more evidence to point to!

Check out this chart:

So, it looks like Employee Referrals remain king! That doesn’t surprise anyone, what should be surprising are two items from this list:

1. Organizations are wasting more time on Indeed than any other place. 2nd place of a waste of time is LinkedIn. What? If the vast majority of your interviews are coming from Indeed, but a much smaller percentage of your hires are coming from Indeed, you have a misallocation of resources. LinkedIn has the same thing happening but from a much smaller overall number.

2. CareerBuilder is exponentially a better overall value than LinkedIn, but when I ask most companies to give me their #1 spend LinkedIn is almost always their largest single purchase when it comes to the source of hire, even though it’s #7 overall.

So, what does this data tell us?

First, if you are not investing in automating and increasing your employee referral program, you should probably not hold a TA leadership position at any company in the world. I find most organizations spend the least amount of money ‘marketing’ and ‘automating’ their referral program than any other single source they have. Yet, it’s their number one source and their number one quality of hire source.

Second, Indeed does drive a ton of traffic, and for many companies that’s organic (free) traffic, so you can’t beat that. It’ll be nice to see if Google Jobs changes all of this when it’s fully live. You should see a traffic shift from Indeed to Google as a source of hire. But, this doesn’t mean Indeed will go away. Just like the job boards, people will find value and talent at Indeed.

Third, if you’re single biggest spend is on LinkedIn, yet, it’s not your single biggest source of hire, you’re being taken. By whom? Most likely your recruiting team who claims LinkedIn is awesome when it’s really not that awesome, for you. If your hires per source and cost per hire per source work out that LinkedIn is number one for you, great! Spend more! This data shows it probably won’t.

Lastly, you should be striving to make your sources and interviews be fairly equal if possible. If you’re interviewing a ton from a source because you get great traffic, but you don’t make many hires, it’s a greater waste of time than those sources where you get a high interview to hire ratio.

One final cool stat:

3:1  

14 Million applicants, 655,000 interviews. This data tells us what the magic number is that we already all know, it takes three interviews to make one hire.

Feels right, doesn’t it?

Scared Straight – OFCCP Style!

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Being a parent of three boys I’ve always been a fan of the theory behind “Scared Straight”! Your kids don’t listen to you, they’re getting in trouble, just send them down to the local prison and have them meet with some inmates! I mean what could go wrong?

In adult life, we don’t have many ‘scared straight’ opportunities. Maybe you painted the front door of your house the wrong color and the subdivision council sent you a strongly worded letter of compliance. Maybe your dog dug up your neighbor’s flowers and she left a handwritten note in your mail box looking for reimbursement, and to be taken off your holiday cookie list. Or, maybe it’s a cease and desist letter from a big HR Tech company’s lawyer telling you to stop saying ‘they suck’ on your blog.

For the most part, it’s hard to get scared straight as adults!

The OFCCP is probably the biggest scared straight organization for HR. Worse then employment attornies for sure! I get threatened to get sued by employees daily, that’s no longer a fear, but DO NOT tell me the OFCCP is on the phone!

It used to be the OFCCP only followed up on complaints and such. You have an extremely low chance of a ‘random’ OFCCP audit. That’s all been changing because of big data. Turns out, someone at OFCCP shows them how to run a basic statistical analysis of the data you send them on your applicants and who you hired.

Check out this chart from ERE and Nicole Greenberg, Esq. (go read the article Nicole does a fantastic job and is the first person in history to make an OFCCP  article that is interesting!) 

So, this data is from a company that had to pay $1.7 Million because they discriminated in not hiring Asian candidates. No one complained that they were discriminated against. OFCCP just looked at the data and said, “Hey, if 77% of applicants are Asian and you only hire 14% of those, you’re being discriminatory in your hiring practices!”

This should scare you straight, like immediately! Especially if you work in a company that has government contracts!

Of course, how the OFCCP is doing this is fraught with bad data interpretation. Just because 77% of my applicant pool is Asian doesn’t mean I’m being discriminatory in hiring. What if, for 77% of those Asian applicants who applied for Front End QA Engineer actually had a degree in accounting and no IT background!?

Doesn’t matter, you are now in an audit that is going to uncover some stuff! Most likely with numbers that far apart, you’re going to have a hard time arguing you’re not at least a little discriminatory in your hiring!

Nicole smartly points out that the government’s own contracting language forces many companies to be discriminatory in hiring in some aspects. Most government contracts require those working on the contract to be U.S. citizens. So, you could have the numbers above in the chart, being following the requirements on the contract and not hiring foreign nationals, and the OFCCP would still find you discriminatory in hiring! Welcome to the American Dream!

So, consider this a heads up. Go run your numbers. Find your hot spots in your organization and address them.

Turns Out, Millennials Actually Don’t Want Your Feedback!

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It’s conference season and I got a chance to see the ever-popular, Marcus Buckingham.  Marcus has the great English accent, high energy and great leadership content to share. He’s strong every time I’ve seen him, going on way too many times at this point in my life!

Here was the money-shot quote Marcus dropped on the audience this time:

“Millennials don’t want feedback!”

We’ve all been told by thought leaders and Millennial experts for a decade that all Millennials want is feedback and work-life balance!  They don’t want money or power or ice in their beer.  Just feedback and time off.  Marcus put a stop to all of this, and had the data to back it up!

In reality, Marcus told us the truth.  Millennials and the rest of us don’t want feedback, we all just want attention. Pay attention to us!  Stop by frequently and see how we are doing, give us some insight into our near future, help us get our jobs done.  But, please, don’t give us feedback on what we are doing wrong!

No one wants that.  The whole reason performance reviews fail is because they don’t deliver what we truly want, attention, not feedback.  So, our “HR” answer to this is to do what?!? Let’s do more frequent, smaller, feedback sessions! NO!

Unfortunately, this is going to be big old Titanic to turn around.  The wheels have been in motion too long to stop what we’ve already started.  HR technology platforms and your processes are already in place. Your managers have already been trained, and now you want us to stop?!?

Basically, yes.

Those organizations with high engagement are not the ones who are giving more feedback. They are the ones who are paying more attention to their employees.  Yes, there is a difference.

This is fraught with issues for most HR pros and organizations because it feels a little pie in the sky-ish.  There is an assumption that you pay attention to your employees and they’ll just magically do what they’re supposed to do, and we live happily ever after, cats and dogs living together.

We know that isn’t reality.

Some employees need to be managed to get the most out of them.  They need to be held accountable. I do think there is a balance that we can get to when it comes to paying attention to our employees like they want, and being able to ‘manage’ them like the business needs.

Managers need to know that even with those employees they’ve worked with for a long time, it’s critical that they don’t stop paying attention to what they’re doing, professionally and personally. Also, our employees need to understand that, yes, we care about you, but that doesn’t mean you can just not perform the job you were hired to do.

I don’t need engaged employees that don’t do the job they were hired to do. I want engaged, productive employees.  It’s all about balancing your approach, and I love that Marcus put to bed the concept that Millennials just want feedback!