Category Archives: Performance

T3 – Fuel50

Posted on by
3

T3 – Talent Tech Tuesday – is a weekly series here at The Project to educate and inform everyone who stops by on a daily/weekly basis on some great recruiting and sourcing technologies that are on the market.  None of the companies who I highlight are paying me for this promotion.  There are so many really cool things going on in the space and I wanted to educate myself and share what I find.  If you want to be on T3 – send me a note.

This week on T3 I got the thrill to talk to the good folks over at Fuel 50. Fuel 50 is career path software that delivers a clear line of sight to your opportunities and a tool to help your employees create great career paths with you. What the solution delivers, to their enterprise level clients, is higher employee engagement and higher retention.  It’s really the first comprehensive solution I’ve seen that truly allows your employees to drive their own career path within your organization.

I’ll tell you, of all the T3 posts I’ve done to date, Fuel 50 had me taking the most notes!  There is a ton of stuff they provide and can deliver, customized career paths based on employees strengthens and desires, ability to show employees what other roles are truly like within your organization, individual competency gaps, career assessment desires, succession management, leadership enablement (basically helping make your managers better leaders with guided discussions and tips), etc. Fuel 50 is an OD departments wet dream in one easy to use software solution. (I’m sure they’re really happy I just called them that! They’re from Australia, I know they have a better sense of humor than most HR vendors!)

5 Things I really like about Fuel 50:

1. Completely employee focused. We’ve really gotten to a point in employee development where employees want and need to own their development.  Yes, your boss can help you with this, but it’s up to you to drive your development.  The next generations will own their career path, not wait for some manager to show it to them.

2. But, Let’s help you be a great leader to your employee’s path. Yes, your employees need to own this, but great leaders want to be a part and help them along the way. It’s like my friend Kris Dunn says, great leaders are career agents to their employees.  Fuel 50 was designed around this concept.

3. Fuel 50 allows your employees to share their position story. Yeah, I think I want to get into marketing at my company, because I have some crazy notion of what that might be. Fuel 50 allows your organization to share this with each other in a way that gives your employees an aspect of what is that role really like.

 4. The number one driver for employee engagement is career development. Fuel 50 is seeing upwards of 30% increases in employee engagement, in the first six months, when implementing their solution with their clients.  It’s metrics driven, with proven results. That is a given with most career pathing solutions.  As you can imagine, retention, is another driver positively impacted by Fuel 50.

5. Comprehensive succession management with excellent reporting tools. Every executive wants HR to deliver succession, and most fail miserably.  It’s because it’s more than delivering a list of those ‘next-up’. It’s a process that takes time to build, to deliver great succession.  Fuel 50s solution delivers succession the way it should be done.

Fuel 50 isn’t this simple, one step, silver bullet out of the box solution.  It is simple to use, but it’s comprehensive.  This is career pathing, career development and succession for companies that are serious about this stuff.

Check them out, well worth the demo. Plan on a solid hour, and get ready to take notes.  The demo was an education in itself, with a ton of great ideas and conversation that you could put to work right away, even without using Fuel 50. That is another thing I really liked, the folks who are running Fuel 50 love and live this stuff, and they’re willing to share!

HR’s Greeting Cards

Posted on by
2

Around the holidays I go out and get greeting cards to send out to various friends and family.  We also receive a ton of holiday cards at home and work. I’m always amazed at how specific the greeting card companies have gotten.  Just this past week my own Mom send a card to my wife and I and it was to “My Loving Son and Daughter-In-Law”.  It made me laugh out loud at how specific the title was, and immediately I began to think of even more specific greeting cards I wish I had in my life as an HR Pro:

– “Dear High Performing Employee with Overcompensation Issues”

– “To The Leader Who Wants Everyone to Love them”

– “TEAM – We All Rock, but Some rock more”

– “dear introverted person in accounting, I see you”

– “Hey! Top Performing Sales Pro, we get it, you’re making a ton of cash”

– “Low Performer! Please perform better, I hate conflict”

– “Dear Recent Divorcee, Your eHarmony hookup stories are disturbing”

– “Employee who is also a Parent, Yay! you decided to do this”

– “Dear Gay Employee, we know, you’re Gay!”

– “Dear Bro Employees, Hey Bro” 

– “Dear Hiring Manager, Congratulations! There are no more candidates!” 

– “Dear Sports Guy, yeah, we know, there was a game last night” 

– “Dear Sr. Executive, Your infidelity is showing” 

– “Dear Employee Who Never Seems To Get Recognition, here it is.” 

There seems to be an endless need for specificity in the greeting card business.  No longer can you just give out a “Thanks” or a “Congrats”.   I can only imagine what’s being cooked up right now in the creative spaces at Hallmark and such.  “To My Stepson and his Second-cousin Wife on your son’s Bar Mitzvah, Congrats!”

What greeting cards would you love to see?

How to Hire a Hustler

Posted on by
2

Hustle: (via Marriam-Webster) “to sell or promote energetically and aggressively”.

Hustle: (via Urban Dictionary) “Anything you need to do to make money”.

Hustle: (via Sackett) “Getting sh*t done with a smile”.

I’ve been thinking a lot lately on what really makes someone successful.  I know folks who are completely brilliant, in a way most of us can’t even comprehend, both intellectually and creatively. I know why they’re successful. I also know of people who don’t seem to be the smartest, or the most creative, but they are also super successful. Those are the ones that make me wonder, what makes them successful?

They know how to hustle.

I say that will a love for what they do. Most people can’t hustle. It’s not in their makeup, their DNA.  It’s not a skill you can learn, you are either born a hustler, or you’re not.  Hustling gets a negative connotation. When in reality, it’s not always negative.  I find those people who I’ve worked for that have a hustler’s mentality can be highly professional and highly successful.

The thing is, there is really no replacement for hustle.

Not every organization needs people with that skill, and I don’t think I would want an entire organization of hustlers!  You need some, though, and you need them in the right positions. Hustlers know how to get things done in an organization.  They know how to make people feel like both sides won.  Some of the best hustlers I know in HR are on the labor relations side of the business.  Contract negotiations are usually one big hustle!

I wish someone would come up with an assessment that measured someones hustle level!  Hey, HR Tech, get on that! I’m buying.

Here’s the traits I think you need to find when assessing someone’s hustle level:

1. Are they willing to what it takes to be successful in whatever role it is you’ll be putting them in?

2. Do they have an entrepreneurial spirit?

3. Are they self-driven and ambitious?

4. Do they like competition?

5. Do they enjoy interacting with others?

6. Do they have a high tolerance to handle rejection?

7. Are they coachable and willing to adapt?

I don’t care what kind of department you are running in an organization, you can benefit from having a hustler on your team.  I think you could take most street hustlers off the street, clean them up in a corporate professional way, teach them corporate language, and they would thrive in corporate America!  No formal education. No skills. Just hustle. Let’s face it, most of what we do in corporate America is hustle!

3 Things HR Pros Should Never Apologize For

Posted on by
1

I think HR Pros apologize way too much, and I got the idea from the Fast Company article – “3 Things Professional Women Should Stop Apologizing For“, which are:

  1. Their Financial Expectations (I.E., pay us the same!)
  2. Their Physical Appearance (I.E., Sorry we aren’t club ready – I was up with a sick kid all night!)
  3. Their Professional Accomplishments (I.E., Just because I’m a woman doesn’t mean I can’t brag about what I do great!)

It’s a great article, check it out.  This got me thinking about all things we Apologize for in HR – that we should stop apologizing for – so here’s the Top 3 Things HR Pros should stop apologizing for:

1. You Getting Fired!  Oh, boy this could be #1, #2 and #3!  I can’t tell you how many HR folks I’ve trained over the past 20 years that I’ve specifically said “When you let this person go – Don’t apologize!”  I mean truly, what are you saying! “I’m sorry you are terrible at your job, or made the decision to sexually harass your co-worker,  you’re fired!”  When you really stop and think about it, it even sounds funny.

2. You Not Getting Promoted.  This is almost the same as apologizing for getting fired.  Instead of apologizing to someone for not getting promoted, how about you give them a great development plan so they can actually get promoted!  Organizations can be big hairy breathing things, and sometimes decisions are made and you won’t know the reasons.  HR Pros shouldn’t apologize for you not getting promoted, but they should help you navigate the political and organizational landscape.

3. You not liking your Boss, your Job, your Pay.  Ugh!  We tend to apologize for all these personal ‘happy’ choices a person makes.  The last time I checked, I never forced anyone to take a job, or forced them to accept the pay I was offering them, or forced them to work in the occupation or career they chose.  These are their own personal choices, if you don’t like it, LEAVE!  Go be happy somewhere else.  I hope that you’ll be happy here, but I can’t force you to be happy. I’ll try and give you a solid leader, with good pay and challenging work, but sometimes what I see as solid, good and challenging might not meet your expectations.  That’s when you need to make a happiness decision!

So, what should you apologize for a HR Pro?  I can think of two things that I apologize for on a regular basis: 1) Things I can Control (If I control it, and I screw it up, I need to offer you an apology); 2) Surprises!  (I might not be able to control surprises, but they suck when it comes to business and your livelihood.  I apologize for surprises because in HR it’s my job to make sure those don’t happen to you as an employee).

Success is Relative #8ManRotation

Posted on by
1

It’s that time of year when college football coaches get fired because they weren’t ‘successful’.

This year’s unsuccessful coach of the year has to be Nebraska’s Bo Pelini.  Here are some of his stats:

– Won 9 games every year he has coached at Nebraska. Not averaged 9 wins. He’s won 9 games each year!

– 67-27 overall record – a +.700 winning percentage

That seems pretty freaking good!  How many of you would take 9 wins each year from your favorite college football team (Alabama fans you can’t participate!)?  I’m a huge Michigan State fan and we’ve been fortunate to have double digit win totals four out of the last five years and we’re on cloud nine! If you asked me five years ago if I would take 9 wins per year for the next five, I would have bought it for sure!

Here’s what Bo didn’t do:

– No conference titles

– No BCS bowl appearances

– At least 3 losses each season

99% of fans in the country would take 7 years in a row of 9 wins each year.  Because most of us will never come close that success on our best year.

That’s why success is relative.

Think of this with your own hires and employees.  You judge success of your new sales person on the results of the sales person that just left.  If your new sales person sells $1 million worth of products, and the old guy sold only $750K, the new person is a rock star.  That same new sales person is judge against your all time sales person at $2 million, and suddenly, they’re a piece of crap.

Nebraska holds their coaching hires against legendary Nebraska coach Tom Osborne who won 13 conference championships and 3 national titles.

This is why comparing individuals in terms of performance never really works out well.  A better way is to determine what does ‘good’ performance look like in your environment, no matter the individual. Also, what does great performance look like.  Then measure your employees against those metrics, not an individual who might have been good or bad.

Most organizations struggle with this concept, because defining good and great performance is hard.  It’s easy to compare.

Don’t allow yourself and your organization to take the easy road. It doesn’t lead you to where you want to go.

Do I believe Bo should have been fired?  Yes, but not because of his won/loss record.  Bo wasn’t a fit, culturally, with Nebraska football.  Bo had a short fuse and lost it publicly and on the field way too often for cameras to see.  This isn’t what Nebraska people want from their coach.  They’re extremely loyal fans, and don’t like to be embarrassed. Yes, they want to win, but it’s not a win-at-any-cost fandom that we’ve been accustom to seeing recently in major college athletics. Win, but win with pride and respect for the history of the program.  That’s tough. Nine wins per year, apparently doesn’t do that!

 

The Search for the Magical Solution

Posted on by
1

Have you been in that place?  You know the place. That place where you feel the only option you have is to find some ‘magical’ solution to whatever problem or issue you’re facing.

That’s the problem, there is no magical solution.

But we search, and search, and search.  This seems to happen a lot in HR.  We tend to need more magical solutions than most other parts of the organization.

The search only stops when the problem takes care of itself.  And it always does.  Mostly, you just take too long to come up with a magical solution, so time does it for you.  This is usually the worst option, but since you didn’t move on any solution, the only solution presented itself.

We spend so much time and resources searching for magical solutions.

That’s really your sign.  The moment you believe it’s going to take some sort of extraordinary solution to solve your issue is when you should stop looking.  That is the exact time when you start providing ‘lessor’ options.  Well, we aren’t going to land Jack, our number one candidate and the only person in the world that can do this job.  Here are two others that can do about 75% of what we need.  When would you like to talk to them?

Lessor doesn’t mean bad.  It only means that it’s lessor than magical!  Look, we can’t come up with a magical solution, here’s what we have.  The faster you can move forward, away from magical, the sooner you’ll actually solve your problem for real.

I’m pretty damn good at Recruiting and HR stuff, but I’m not magical.

What I can do is move things forward in the best direction we have available to us.  You might not want to hear that, because magical stories are so great to listen to, but this is what we have.  Stop searching for magical solutions and start delivering real solutions.

 

5 Things That Scream You’re Not Getting Paid Enough

Posted on by
Reply

I was reading an article recently, it was one of those “Best Places To Work” type of articles.  Since I run a company, I’m always looking out for good ideas on how to take care of your employees without spending a dime – unfortunately – “Best Places” companies that make these lists usually don’t give you these type 0f ideas!   What you get from “Best Places” articles are all the over the top crap – gourmet cat food for your in cube pet-mate, free liposuction for your spouse and discounted tattoo eyeliner coupons.  I would love for my company to be on the top of every single “Best Places” to work article – but we probably won’t.  I care too much about my employees to make that happen.

What?!?

Yes, you read that right – My greatest weakness is I care too much!

It costs an organization a ton of money to make a “Best Places” list – not in actually applying to make the list (oh yeah, they are chosen randomly – you have to apply – the Top 100 Greatest Places to Work isn’t really the Top 100 Greatest Places to Work – it was the Top of the companies that applied for the award Greatest Places to Work), but in doing all the silly crap they do, so they sound like a great place to work.  Many of the best places to work, will never be on a list, because they are spending their time, money and effort – on their employees!

Here are some things that “Best Places to Work” companies and You Not Getting Paid Enough have in common”

1. If you’re company has unlimited gourmet free breakfast, lunch and dinner provided – you’re not getting paid enough.  Cut that crap out and pay me $10K more per year – I’ll bring in my own Greek Yogurt and granola.

2. If your company pays to have your laundry done and your house clean – you’re not getting paid enough.

3. If your company is taking you on luxury vacations and dinners that cost more than your monthly home mortgage – you’re not getting paid enough.

4. If your company spend more on marketing themselves as a great place to work, than on your employee development – you’re not getting paid enough.

5. If your CEO flies to work on a daily or weekly basis – you’re not getting paid enough.

So, how do I show my employees that I care and that we have a great place to work?  I don’t waste money on things that ultimately become a negative when I need to take them away because we aren’t making the money for our shareholders.  All great places to work, eventually become average or crappy places to work – because sustaining luxury programs that you put in place when your doing well – become negatives to engagement when you tighten your boot straps.

Pay your people fairly. Meet their needs as adults. Treat them professionally and with respect.  That’s a great place to work.

Where Have All The Recruiters Gone?

Posted on by
4

Originally posted on Fistful of Talent back in April 2011.   Maureen Sharib reminded me of this on Twitter and I wanted to share. Enjoy.

I don’t get it – I don’t get why somehow over the past 5 years it’s not alright to be called a “Recruiter.”

Okay, let me back up a bit. I’m sick of hearing about “Sourcers”! You know what a Sourcer is?  It’s someone who can’t close a candidate. In the beginning, recruiters had to do it all – put together the JD, come up with a marketing plan (oh, I’m sorry we call that “sourcing plan” now), go out and actually find the candidates (oh, my bad again “go out and source”) and then we had to actually call up the candidate and see if they were someone we had interest in moving forward into the process.

Look, I’ve seen the recruiting desk cut up more ways than a mom trying to be creative with a PB&J in May, after making 180 PB&J’s throughout the year (parents making their kids lunch each day get this reference, others won’t!). I get that it can be more “efficient” to separate out “Sourcing” and “Recruiting.” I read 7 Habits, you didn’t discover something new, companies have been cutting up the recruiting desk for decades. In 1993, I was hired into staffing to be a “Research Assistant”. Guess what that was? Yeah, some idiot who didn’t know how to close (yet) but could go out and find potential interested candidates (by any means necessary) to give to the “real” recruiter who could close them on a position.

So, here’s the rub, right? Who’s better, Sourcers or Recruiters? I’m guessing in most organizations  using this model, they are selling it as if they are equal, which blows all of your efficiency right off the bat. They aren’t equal, one is collecting shells on a beach and one is polishing shells and telling sucker tourists how rare and valuable they are to make a buck and keep the lights on. If the shell picker-upper went away, would the shell polisher/seller go out of business? Hell no, they’d take their butt over to the beach, pick up some shells, take them back to the shop, polish them up and sell them. Would they be as successful? No, but it’s all relative since they also wouldn’t be paying the overhead of Mr. Picker-upper.

I actually like the Sourcing and Recruiting dual model in shops that have that kind of volume, it makes sense. Someone who is exceptional at sourcing combined with someone who is fantastic at recruiting will place more great talent than 3 people all doing it on their own. But let’s not start handing out trophies to the Sourcer.  I can train anyone to source. I’ve failed many times at training someone to close. One of those skills is transactional. One is transformational.

There are a number of companies right now in India that for pennies on the dollar will source candidates for you, and they’ll do it better than Steve who is sitting on Facebook right now “building his Talent Community”. It’s transactional. It’s a process.  it can be outsourced without a slightest blip to your recruiting function.

And okay, haters, before you go all crazy in the comments, let me say this, I think the sourcing technology, tools, etc. are all great. I love reading and trying out the techniques that are shared constantly by FOT’s own Kelly Dingee, or others like Glen Cathey, Amybeth Hale, Maureen Sharib, Jim Stroud, etc. (it’s amazing industry changing stuff). I don’t hate sourcing. In the right organization it makes perfect sense, but be careful. What I find is that many organizations want to move their best sourcers to recruiting and they fail because it’s two different skill sets. Don’t make that mistake.

So, where did all the recruiters go? The fakers – the ones who don’t want to pick up a phone – want to call themselves Sourcers. Why? Because the accountability of finding someone vs. closing someone – is on two different levels. I can find who is the top developer at a company, but it’s a different story in talking that developer into why they need to join my organization. The recruiters are still there – just look for the ones with the phone to their ear.

6 Faces of Thought Leadership

Posted on by
Reply

I’m not sure when this started, but recently I’ve been introduced as a “Thought Leader”.  At first is was flattering.  Wow, a ‘Thought Leader’!  I wasn’t sure what it meant, but it sounded cool.  You mean, I’m a ‘Thought Leader’ like Steve Jobs? Well, slow down Sparky, not quite like Steve Jobs. Oh!? Then a Thought Leader like whom?  (The thought leader in me wants to ‘who’, not ‘whom’, but something tells me my blogger thought leader friends will tell me I should have used ‘whom’, but knowing I used ‘whom’ at all means it’s probably wrong!)

That’s when it hit me.  Thought Leaders come in many different sizes and shapes.  I wasn’t a great Thought Leader of our generation.  I was more of a great Thought Leader of that specific moment. Context is everything.

Let’s face it, we all have different perceptions of who and what we believe to be Thought Leadership.  Here are my Faces of Thought Leadership:

1. The Thought Righter.  This is a Thought Leader that you agree with. You believe they are Thought Leader, because you agree with what they are saying, so they must be a leader!

2. The Thought Stayer. This is a Thought Leader who has been around for a long time.  Well, they’ve been in the industry for thirty years, they must be a Thought Leader at this point!

3. The Thought Thinks Differently Than Everyone Else. Yep, this person just thinks differently, thus they are Thought Leader.  This is probably what a lot people believe is ‘true’ thought leadership (Leading thought, thus they are thinking it before you).

4. The Thought Best Practicer. This is conference thought leadership at its best. It’s not really thought leadership, it’s thought leadership from five years ago.  It’s now just popular thought leadership.

 5. The Thought I Work For  A Cool Company. If you work for a cool company you automatically garner status of thought leadership, when in actuality, you might be a thought idiot. I won’t give you an example, you know who these folks are.

6. The Thought Innovator.  This is a person who believes everything is perpetually broken and they must fix it.  “You know what is wrong with babies, they don’t come out of the womb talking and walking. If we just forced gestistation to 218 weeks and planted electrodes into their brains we could be having babies that were as smart as Einstein!”  Um, what!?

Thought leadership is a funny little silly thing.  You can call yourself a “Thought Leader”, but that basically just informs everyone you’re not.  If it is bestowed on you by someone else, they basically are defining what you are as a Thought Leader in. Which can be dangerous, if you really aren’t that person.

I like to think of Thought Leaders as people who come up with ideas before everyone else, but will eventually become popular belief.  This means, you are really only a Thought Leader in hindsight.  Steve Jobs was a Thought Leader because he did things before others saw them, then they became wildly popular.   In this scenario, I might be a Thought Leader in a few years if Hugging becomes wildly popular in the workplace!

 

The Real Reason Feedback Sucks in the Corporate World

Posted on by
3

So, yeah, I’m really lucky to have what I’ll call “professional” friends, thankfully many of which I now consider personal friends, that are willing to give me ‘real’ feedback.

What is ‘real’ feedback, you ask?

When I suck, they tell me I suck.  When I’m brilliant they tell me I suck! Just kidding. When I’m brilliant they tell me I’m brilliant.  When I can be better, they tell me that as well.

I’m Lucky.

You can’t have this in normal work feedback.

You see there are two things in a normal work feedback loop that make it impossible for you to accept and deliver real feedback.  One is competition. The other is trust.

My friends have only one intent when they give me feedback. They want me to be the best I can be at whatever it is I’m trying to be.  I/They feel absolutely no competition with me on any level.  When I do something great, they’re cheering for me.  When they do something great, I’m cheering for them.  We only want to see each other succeed. When you are delivering feedback from a place where your ONLY intent is to see the other person truly have success, then you can deliver ‘real’ feedback.

The other aspect is trust.  I must trust with all my being that they only want to see me succeed.  This way I’ll accept their feedback with nothing but positive intent and gratefulness, that they are willing to help me succeed.   When this happens, it’s magical.

I never feel defensive when my friends tell me I didn’t do ‘well’ (hat tip to Professor Marcus Stewart) enough.  I feel energized that I need to do better.  When they tell me I’m brilliant, I walk around on a cloud all day, because I know I was truly brilliant in that moment. They wouldn’t tell me otherwise.  I trust that.

That’s why feedback sucks in the corporate world.  Competition and lack of trust.  You and your boss and your peers are in a competition with each other.  You are all competing to reach the next level, many times at the sacrifice of one another. That’s why you never truly believe the feedback you’re getting.  It might be buried way deep down, but it’s there, a lack of trust that they really want to see you ‘fully’ succeed.  Succeed so much, you might take their job, or rise above them.

Feedback is different when your only intent is that you truly wish the greatest success possible for the person you are delivering it to, and they trust that it is the case.

Just a little something to strive for today, leaders.